or innovation support services. This report shows that agencies should not focus on only providing money in early stages,
However to what degree some of the services are carried out by a secretariat or if some services are carried out by partners,
remains to be decided. In addition, a decision for how such a secretariat should be setup is required also.
-IPF as a learning platform that facilitates collaboration and learning among organisations providing innovation support services to SMES.
-IPF as a provider of recommendations that improves the quality and effectiveness of innovation support services to SMES.
and efficiency of public innovation support services in Europe. Furthermore, the call had the following intentions:
and management of innovation support services and/or cluster programmes at national and regional level with a focus on support to innovative SMES.
and prepare recommendations on how to provide innovation support services more efficiently. 2. Carry out peer reviews (mandatory) to search for better practices in providing innovation support services.
and searching for better practices in providing innovation support services to innovative SMES. 3. Setup a good practice exchange scheme between public innovation funding agencies based on a twinning concept (mandatory),
and/or better quality management instruments (mandatory) supporting public innovation funding agencies to raise the quality and effectiveness of their services.
and operations as well as the provision of services provided to SMES. 3. 2 What has been the purpose of the IPF project?
The Service Delivery System (SDS) describes how an SME perceive the system that delivers the services to them from a bottom-up perspective.
It includes the set of services (including funding) provided by organisations together with a set of rules that an SME has to adhere to
in order to access and make use of those services. The idea behind the model is that
delivery of innovation support services to SMES. The consortium has held regular meetings, working actively in different work packages
third on the recommendations on how innovation support services can be improved in Europe within the three themes selected. 4. 1 Learning platform The learning platform developed by IPF has been based on the following approach:
and assessing good operational practices at organisations providing innovation support services. The use of EFQM has
Apply systemic approaches do not focus on isolated measures or support services. Growth means internationalisation both in market reach and competitive strength.
Furthermore, procurers should be encouraged to express need-driven challenges, rather than products or services which they are used currently to
as well as new providers of services entering the market. There should be a balance between the EU, national and regional initiatives.
like the Swedish regulatory changes that allowed employers to provide their employees with cheap PCS which in turn drove demand of broadband and Internet services.
Another approach has been developed in IMPROVING INNOVATION SUPPORT TO SMES 17 South korea where subsidies for large companies to buy new innovative products/services from SMES are provided.
individual measures addressing high-growth SMES with specific and timely services. Governments can more efficiently address both high volumes
Access to broadband services are widespread. Clients that are sophisticated more require funding and limited advice rather than handholding, in depth reviews and advice on improving performance.
However, to what degree some of the services are carried out by a secretariat, or if some services are carried out by partners
or sub suppliers, remains to be decided. The unique aspect of the IPF is the profile, the membership and the access to leading experts.
Asia is driving huge demand for a diverse range of goods and services. At the same time new markets are being created
and many services once only delivered locally are imported now regularly or exported, as trade barriers fall and technology improves.
They are reducing barriers to trade in goods and services reining in inefficient public spending, reducing taxes, deregulating and improving competition, stimulating entrepreneurship, investing in infrastructure and giving research a greater commercial focus.
in resources, services, manufacturing and agriculture. It is only through businesses and industries that are able to compete successfully on their own merits that the jobs
and services on which society and the economy depend, but this comes at a cost to individuals, businesses and the economy.
and investment to improve access to high-quality, low-cost goods and services. This will benefit consumers
and enhance the competitiveness of businesses that rely on these goods and services as inputs. Greater competition within Australia will also provide incentives for domestic producers to innovate
and advanced manufacturing, services and technologies. Appointed investment specialists to Austrade to facilitate foreign direct investment projects to support these foreign investment priorities.
and Territory governments to remove those remaining barriers that restrict foreign investors in professional services from forming certain types of legal entities.
Refocused the delivery of apprenticeship support services on improving participation and completion rates with funding of $200 million per year.
This will streamline the delivery of business services through www. business. gov. au and a single call centre.
TPO00007 Industry Innovation and Competitiveness Agenda Industry Competitiveness THE CASE FOR REFORM 3 The expansion and enrichment of Asia's middle class is increasing demand for all manner of goods and services
Meanwhile, many Asian economies are becoming major new suppliers of these same goods and services, bringing serious competition to the global stage (Chart 2). To date,
this has occurred mainly in less skill-intensive goods and services. Emerging Asia has increased its share of global manufacturing output from around 6 per cent in 1982 to 29 per cent in 2012
and its share of services exports has grown from 6 per cent in 2003 to 11 per cent last year (United nations, 2013;
they are producing more advanced goods and services. In 2000, China produced around 6 per cent of the world's communication equipment;
allowing services to be traded internationally where once these were available only locally (Elms & Low, 2013).
For example, improved telecommunications has created a new market for remote medical and telehealth services, such as the delivery of clinical services through videoconferencing and remote monitoring of health conditions.
Advances in technology have made also it possible to coordinate complex production processes across borders (Elms & Low, 2013.
This means Australia will need to compete hard for sales of goods and services exports, for skilled labour, for investor capital and for a place in the world's global value chains.
and goods and services, has been critical to the growth and development of Australia's economy.
better, cheaper and more varied goods and services; and increased our international people-to-people connectedness.
and personal tax rates and introducing the Goods and Services Tax. These reforms enabled Australia to seize opportunities as they arose.
TPO00007 Industry Innovation and Competitiveness Agenda Industry Competitiveness 8 Industry Innovation and Competitiveness Agenda of the business services, construction,
Although the services sector is overlooked often, the sector will be a particularly important source of jobs in the future.
Services have grown already to be the mainstay of the economy, contributing over 70 per cent of output
the services sector includes several high wage and high skill industries ranging from accounting, engineering and programming to surveying,
Further growth in services is expected to meet future domestic demand, especially in smaller sectors that show potential like health and aged care services.
Australian services exports also make an important contribution to Australia's economy. Australia exported around $58 billion worth of services in 2013-14,
accounting for around 17 per cent of total exports and 4 per cent of GDP.
The main services exports are education and tourism with a variety of business service exports also significant and growing strongly (ABS, 2014d;
Agriculture International education Tourism Mining services Professional & financial services Distribution services (a) Deloitte (2014), Positioning for prosperity:
Within the professional and financial services category IBIS identified legal services as a key growth subsector.
d) Outlook Economics (2014, unpublished), AUS-M. Distribution services includes wholesale and retail trade, transport,
and is now Australia's largest services export market, accounting for around 13 per cent of total services exports in 2012-13 (Department of Foreign affairs and Trade, 2014;
Treasury, 2006. Further growth in services exports can be expected. Of course, many sectors of the future cannot be predicted today.
Using technology to improve services Autumncare is based a Perth company that applies technology innovatively to improve the management of aged care.
2014). 2. Mining services continues to expand F i r m s t h at p ro v i d e equipment,
technology and services to the resources industry account for $15 billion of exports each year (Austmine, 2013).
As the depth of ore deposits increases and the grade of ore decreases, the demand for mining technology and services will continue to increase.
The growth potential of this‘visitor economy'is strengthened further by increasing domestic tourism as reflected in Chart 8. 8. Financial and professional services Australia's banking,
The financial and insurance services sector employs more than 400,000 people, and currently has more than $2 trillion of funds under management (ABS, 2014j;
) Exports of insurance and superannuation services have grown by an average of 10 per cent per annum since 2008 (ABS, 2014h.
wealth management services will remain in high demand. Reflecting the highly skilled, innovative nature of the Australian economy, professional, scientific and technical industries accounted for more than 7 per cent of value add in 2011-12 (Australian Workforce and Productivity Agency, 2013.
accounting, engineering and other services across borders. Chart 8: Tourism Expenditure Projections Source: Tourism Research Australia, 2013.
and services that Asia will demand. This competitive pressure has already been felt for some years in Australia
and to compete hard for sales of goods and services, as well as for skilled labour, for investor capital and for a place in the world's supply chains.
These‘non-market'sectors provide many important services and their growth is, in part, a response to community needs.
and lower prices for the goods and services that businesses and consumers depend on, the Government established a review of competition policy to increase domestic and international competition.
and support services to small and medium enterprises. To improve our workplace relations system the Government is amending the Fair Work Act 2009
in resources, services, manufacturing and agriculture. Strong businesses, free to play to our country's strengths,
and services our economy and society depend on, but taxes impose direct and indirect costs on businesses and individuals.
and consumers who depend on the goods and services these industries produce. The Government is committed to opening up
consistent with the B20 recommendation for practical trade facilitation through cuts to red tape. services and technology.
Removing barriers to professional services investment Australia has an open and competitive professional services sector,
particularly in the areas of legal, accounting, architectural and engineering services. Liberalisation has positioned Australia to take advantage of the internationalisation of professional services, both through increased foreign investment in Australia and opportunities for Australian businesses through better linkages to overseas markets.
However, there are a few remaining barriers which discourage investment and limit the continued expansion of Australia's professional services sector.
Acknowledging the Commonwealth does not have Constitutional responsibility for this policy area, the Government will encourage relevant State
and Territory governments to remove remaining barriers that restrict foreign investors in professional services from forming certain types of legal entities.
and services Australian businesses rely on a range of domestically produced goods and services. Where there is insufficient domestic competition or poor regulation,
business can face higher prices, poorer services and less variety. The National Competition Policy reforms that followed the Hilmer Review in the 1990s had a significant and positive effect on the Australian economy.
the goods and services businesses depend on. The Competition Policy Review is examining whether Australia's competition policies are driving the most competitive outcomes,
and the registry services of the Australian Securities and Investment Commission. The Government's Asset Recycling Initiative will provide incentive payments to the States to privatise assets
The firm's applications and consulting services help to administer financial products for the investment, superannuation, pensions, life insurance and private wealth industries.
more efficient coastal shipping services could help lift Australia's competitiveness and lower prices for consumers (Australian Competition and Consumer Commission, 2014).
Higher freight costs erode the viability of Australian businesses that use coastal shipping services. These include Australian producers and manufacturers of products like sugar, cement, fertiliser, steel and aluminium,
flexible and cost-effective shipping services, supporting jobs growth and yielding broader economic benefits for Australia.
and training support services over four years. It will prioritise assistance to small and medium enterprises (SMES) TPO00007 Industry Innovation
mining equipment, technology and services; medical technologies and pharmaceuticals; oil and gas; and advanced manufacturing. The Government is also providing eligible apprentices with financial assistance of up to $20, 000 over the life of their apprenticeship, through the Trade Support Loans programme, for those undertaking qualifications leading to occupations listed in the Trade
A new model for apprenticeship support services The Government will implement new arrangements for delivering support to Australian apprentices and their employers from 1 july 2015.
and completion rates by providing services including: connecting apprentices and employers through targeted job matching;
moving the national regulator, the Australian Skills Quality Authority (ASQA), to a new risk based model with improved information and education services, better recognition and greater autonomy
and enable provision of more flexible services. The Government will respond to the Commission's recommendations after it finalises its report in October 2014.
and financing infrastructure is no longer sustainable, in the absence of higher taxation or lower government spending on other services.
allowing scarce public funds to be focused on delivering essential services the private sector cannot. TPO00007 Industry Innovation and Competitiveness Agenda Industry Competitiveness The Reform Agenda:
including transport, water and energy services (Infrastructure Australia, 2012. As noted earlier, the Government's $5 billion Asset Recycling Initiative will provide incentives for States and Territories to privatise State owned assets.
focusing on the way business connects with government and the services that government offers businesses. The Government is working to streamline access to essential information for all Australian businesses
instead of generating a myriad of services and access points. Delivered through an improved business. gov. au website and hotline,
and services they require. This includes information on regulations in Australia and overseas, information about market opportunities flowing from free trade agreements and insights into business improvement strategies.
mining equipment, technology and services; medical technologies and pharmaceuticals; oil and gas; and advanced manufacturing. The Industry Skills Fund will be complemented by the Trade Support Loans Programme,
mining equipment, technology and services; oil, gas and energy resources; medical technologies and pharmaceuticals; and advanced manufacturing.
The Centres will have the flexibility to provide services tailored to the needs of their industry.
and with the research sector, to develop innovative products and services; enhancing businesses'ability to enter global value chains and improving workforce skills, building on the services available through the Entrepreneurs'Infrastructure Programme;
and developing annual industry knowledge priorities to inform the research sector of industry needs and commercialisation opportunities.
Small business covers the full gamut of activities from retailing, hospitality and personal services through to small building, fabrication and trade-based firms,
and lower prices for the goods and services businesses and consumers depend on; and foster an efficient, competitive and flexible financial system, consistent with stability, prudence and public confidence.
Mid 2014 late 2014 7. Removing barriers to professional services investment The Department of Foreign affairs
International Trade in Goods and Services, cat. no. 5368.0. Australian Bureau of Statistics. Canberra: Commonwealth of australia. ABS. 2014i.
Professional, scientific and technical services. Canberra: Commonwealth of australia. TPO00007 Industry Innovation and Competitiveness Agenda Industry Competitiveness 96 Industry Innovation and Competitiveness Agenda Au-Yeung, W.,Kouparitsas, M.,Luu, N,
) Trade in Services Australia, 2012-13. Canberra: Commonwealth of australia. Department of Industry. 2013a). ) Australian Innovation System Report.
http://www. kpmg. com/GLOBAL/EN/SERVICES/TAX/TAX-TOOLS-AND-RESOURCES/Pages/corporate-taxrates-table. aspx TPO00007 Industry Innovation and Competitiveness Agenda Industry
) Australia's services exports, Treasury submission to House of representatives Economics, Finance and Public Administration Committee public inquiry.
People must be able to trust solutions from the public sector. The quality of services shall not be dependent on the individual user's financial situation.
and increase investments in research equipment Strengthen regional research activities by allocating NOK 6 billion to regional research funds Submit a white paper on research to the Storting Research and development 19 To improve the quality of healthcare services
Minister of Health and Care Services 20 The Norwegian public sector is considered to be among the best in the world
and also extend it to include research-based innovation Involve the users in the development of services through national surveys
Government Administration Services E-mail: publikasjonsbestilling@dss. dep. no Fax:++47 22 24 27 86 The publication is also available online at www. nhd. no Publication number:
and services to suit their own circumstances and look for some tools that may assist them.
173 8. 2. Business plan Development for Innovative products & services...178 9. Marketing of Innovation...
so that our science and engineering excellence is turned into successful and innovative products and services; and fostering a confident relationship with science"Innosupport:
Complete and comprehensive analysis and evaluation of the requirements of the firm for its sustainable growth Thorough impartial SWOT analysis Opportunity spotting for new products/new services/new technologies
New technologies, services, ideas? Vital contracts and partners? Sustaining internal capabilities? Obstacles faced? Insurmountable weaknesses?
Willingness of staff to change Good location of the health centre Perception of quality services Weaknesses:
which is a tool that systematically illustrates the process flow from the supply side (or input of resources), to the transformation of throughput of product or services, to the output side for final quality verification and release to the customer.
http://pespmc1. vub. ac. be/ASC/SYSTEM ANALY. html In this address of the TECHINSIGHTS one can find information about process analysis and process analysis services:
innovation is a translation of the ideas into new products, services or production methods. Our purpose is to show that the activity of an organization can increase its efficiency
and to find innovative products and services. Therefore, this method can be combined very usefully with a brainstorming session.
services and structures. 4. 5. 2. How to proceed? We can describe attribute listing by the following main steps:
and transport services to identify best practice, which all staff should use. The 2 consulting companies then developed a comprehensive set of Work Instructions to communicate this information to groups of warehousemen, drivers and office staff.
For example, computer-services company EDS has instituted a fellows program to recognize innovative individuals who can serve as mentors for aspiring innovators in the company.
identifying the kind of services and information provided, etc. Also, a number of web developers were approached
These subjects could be products, services, strategies, processes or operations. Please see the graph below for a breakdown of the different types of benchmarking."
changing the product line or offering new services, etc. In this type of benchmarking the results often take considerable amount of time to implement. 5. 3. 2. Approaches to benchmarking How There exists many approaches to benchmarking
A list was compiled of small companies offering business analysis and consultancy services within the region.
20%of new industrial products and 18%of new services related products have failed completely as products.
and representatives from Finance, Customer service and Technical Services. This team represented all functional groups in the product development environment.
Synchronisation of processes between ENERGEX Technical Services and ENERGEX Retail has improved already teamwork and we now have a product definition that the whole team supports,
said ENERGEX Technical Services Marketing Manager John Wedgewood. Within ENERGEX Retail, Ray Cao's team has embarked now on a formal product portfolio management programme,
However, most of the rapid prototyping services are sold to the following industries: design & engineering, R & D, consumer products, electronics, aerospace, automotive, robotics, appliances, telecommunications, orthopaedics, healthcare, dental, foundry, oil & gas, petrochemical, toys
Mr Astin-Kilgallon's key responsibilities involve sourcing rapid prototyping services, project managing new product models
Many new products or services embody different types of intellectual property. Forward-looking enterprises face the challenge of extracting the latent value of their IP
or closely imitating a company's products or services; avoiding wasteful investment in research and development (R&d)
or services and distinguishes them from the products or services supplied by other businesses. COPYRIGHT Copyright is concerned with new (original) literary musical or artistic works.
The creators of such works automatically acquire rights, which mean that they can control their further use.
to use similar distinctive signs to market inferior or different products or services. The system enables people with skill
and market goods and services in the fairest possible conditions, thereby facilitating international trade. COPYRIGHT Copyright and its related rights are essential to human creativity
or services is a major challenge. A marketing strategy should establish a clear link between your products or services and your SME,
as the producer or provider of such products or services. That is to say, customers should be able to distinguish, at a glance, between your products or services and those of your competitors and associate them with certain desired qualities.
Intellectual property, when efficiently used, is an important tool in creating an image for your business in the minds of your current
and potential customers and in positioning your business in the market. IP rights, combined with other marketing tools (such as advertisements
and services and making them easily recognisable Promoting your products or services and creating a loyal clientele Diversifying your market strategy to various target groups Marketing your products
or services in foreign countries COPYRIGHT is involved your enterprise in the creation, recording, publication, dissemination, distribution or retailing of artistic, musical or literary works?
Does your company have a website, a brochure, a corporate video, or does it advertise in newspapers or on TV?
Trademarks legislation provides for various classes of goods and services. One may therefore seek registration only for a particular class and the requirements may
i e. the absence from the market of goods and services distinguished by an identical or similar sign.
or services that the mark is registered a one. The letters RTM are used normally in association with the mark to show this.
or services or licensing/franchising their intellectual property (IP) rights and know-how beyond their national borders.
IP rights enhance the opportunity of winning loyal clientele for your products and services in export markets.
and services to be protected and an example of the trade mark; 8 copies of the trade mark;
web hosting, web and application development services. The owner of Enterprises S. learnt about intellectual property issues by attending seminars and conferences for future company managers.
These may include the commercialisation of IPPROTECTED products and services; the entering into licensing or franchising agreements;
or services that include the protected subject matter.""Innosupport: Supporting Innovation in SMES"-7. 4. Intellectual Property Management Strategy page 170 of 271 Joint Development License It is common for one technology-based company to enter a joint
Supporting Innovation in SMES"-8. 2. Business plan Development for Innovative products & services page 178 of 271 8. 2. Business plan Development for Innovative products & services
Supporting Innovation in SMES"-8. 2. Business plan Development for Innovative products & services page 179 of 271 8. 2. 1. Structure of a Business plan Structure The structure
Supporting Innovation in SMES"-8. 2. Business plan Development for Innovative products & services page 180 of 271"Innosupport:
Supporting Innovation in SMES"-8. 2. Business plan Development for Innovative products & services page 181 of 271 8. 2. 2. The Elements explained Elements that will be required in most Business plans
or in other words, how does it differ from existing products/services and what are its advantages and disadvantages in relation to the existing ones.
Intellectual property rights Due to the creative aspect of innovative products or services, it is essential to establish proper protection of the idea.
Supporting Innovation in SMES"-8. 2. Business plan Development for Innovative products & services page 182 of 271 Strategic planning, marketing, financial information and sales forecasts A detailed
Supporting Innovation in SMES"-8. 2. Business plan Development for Innovative products & services page 183 of 271 8. 2. 3. Tips Below are a number of useful tips
studies/forecasts from market research companies or referring to existing similar products/services, you demonstrate that you have done your research
and especially for those trying to market new products or services, marketing of innovation is a very complex process involving a multitude of activities.
and controlling the acceptance of innovative products/services. What is optimizing and controlling the acceptance of an innovative product/service?
Optimizing and controlling the acceptance of an innovative product/service is a marketing activity that requires market research for innovative product/services in order them to be accepted successfully from the market
and the so called method of marketing Mix in order for your business to sell its products and services as successfully as possible,
you will continue to produce needed products and services. Why and where optimizing and controlling the acceptance of an innovative product/service can be used?
The optimization and control of acceptance of innovative products/services should be applied by all types of firms (manufacturing or service.
Despite careful planning and market research, developers are surprised often to find that users identify benefits in products/services that they failed to spot.
This certainly helps to produce products/services that are useful in the marketplace. The benefits analysis template can be used to track the market response to benefits at various stages of development."
or plug-ins) Quality of the video camera Services provided by a program outside the browser Quality of the connection The processor speed of the computer Complex and expensive use"Innosupport:
http://training. ugs. com/index. shtml UGS Education Services offers a blend of training solutions for all lifecycle management products,
Offering a free report on the subject of your products or services that can be downloaded is a good way to build up a database of qualified prospects.
and to find the needed information on the Internet is a function of how precise the queries are and how effectively one uses search services.
Introduction The competence of enterprises to market new products and/or services, to keep their processes up to date technologically
It is true to say that typically businesses will deal with these challenges by engaging support services such as consultants, lawyers,
Management Marketing, Sales, Financial, Administrative Services, Human resources, Production, Quality assurance, Logistics, etc. In smaller businesses several of these functional areas may be carried out by the same person. 10.2.3.3.
http://www. cicsc. org. uk/tvcbec. htm training reference. co. uk provides an overview of some of training providers that offer a TNA services relevant to business:
New products and services can be knocked off"or copied. But it's much harder for competitors to duplicate a management system
But other VEW managers were allowed to do business with competitors offering the same services if the price was right.
and in return was able to offer services to outside companies as well. Example of characteristic 5:
processes and services around customer needs and understands and closely monitors the changing needs of its markets successfully manages new ideas
products and services that enable the business to achieve higher margins and thus profits to re-invest in the business.)
in order to gain competition advantages jointly and in a cooperative way the joint efforts yield innovative products, processes and services 11.3.
infrastructure and support services directed to innovative entrepreneurs as well as to their supporters. For more information please have a look on the following homepage under the point partners you can find more links to innovation-supporting organisations (e g.
Products, services and information are moving fast between continents and if we want to be more than a simple passive observer,
BASF (extract of a statement of Jochen Muskalla, Quality Management Services at the LINGUA Symposium, Saarbrücken, 1994:
European Passenger Services (extract from a statement of Christine Mead, Language Training Manager at the LINGUA Symposium, Saarbrücken, 1994:
or services produced or offered by a company or organisation are aimed at a multicultural audience.
processes and services in relation to the cultural aspect of the markets 4. Assess your marketing and communication strategy against intercultural requirements 5. Identify intercultural training courses/workshops
and services by those who are most efficient, thus maximising their availability at the best price. The International monetary fund (IMF) www. imf. org was established in the wake of the WORLD WAR II in 1946 to:
Overtext Web Module V3.0 Alpha
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