the Internet of Everything represents a US$19 trillion global opportunity to create value over the next decade through greater profits for businesses as well as improved citizen services, cost efficiencies,
because digitization the mass adoption of connected digital services by consumers, enterprises, and governments provides dramatic power
It will allow populations of the least advanced among them to gain access to much-needed basic services,
and better services that were previously unavailable, such as financial services. Notwithstanding this progress, the region overall continues to suffer from a relatively poor ICT infrastructure,
Open data can generate great value by allowing third parties to improve services. Although these recommendations might at first glance seem cumbersome,
and M-H. Carolyn Nguyen at Microsoft, explains that an increasing amount of data is being generated by individuals who are handing potentially valuable information to commercial enterprises in exchange for free services.
and consumer trust in the services, especially regarding the protection of personal data and privacy. The increasing importance of protecting personal data and privacy is being recognized by countries and organizations across the world.
enabled services, and trade-offs, consumers are empowered to make their own choices while the trust of the industry is preserved.
the use of data to build successful products and services, optimize business processes, and make more efficient data-based decisions already has established an history.
They improve access to better and faster services, which, in turn, yield significant benefits. 2. An enabling environment determines the capacity of an economy and society to benefit from the use of ICTS.
and the number of government services they provide online. Impact subindex The impact subindex gauges the broad economic and social impacts accruing from ICTS to boost competitiveness
such as the impact of ICTS on developing new products and services and improving access to basic services.
a large number of government services are online (5th), and businesses use extensive e-commerce in their transactions with other businesses (11th) and with consumers (4th).
despite some improvements to their ICT infrastructures specifically, ensuring more and better mobile telephony access and services.
and governments offer a large share of their services online (13th. Despite this good performance, in comparison with other Nordic economies, there is some concern about the decreased ability of businesses to fully leverage ICTS to generate new services
and products (33rd) and innovate by offering new organizational models (29th). These issues can potentially have a negative impact on an innovationreliant country's ability to support further economic growth and social development.
and a vast number of government services online (8th). Although some concerns about the business and innovation system (47th) exist France has one of the highest tax systems in the world (136th)
In addition, both governments have made significant attempts to increase the number of services they offer online.
and low levels of on-the-job training (105th) result in low levels of innovation, in terms of both new products and services (69th) and organizational models (68th),
and scarce access to venture capital (146th) affect the country's capacity to introduce new services
either through new products and services (113th) or new organizational models (93rd). It is also worth noting that,
The Networked Readiness Index 2014 of the least advanced among them to gain access to much-needed basic services,
and use other online services. 10 This increased usage is reflected partially in some aspects of their economic impacts through the creation of new services, new products,
allowing a limited impact of ICTS on new services and products and a low share of the workforce employed in knowledge-intensive activities.
and services (42nd) and organizational models (28th) is confirmed and contributes to this promising result. With a stable performance, Vietnam is overtaken by the Philippines in the ASEAN group
and online government (24th) services in the region. Despite this important progress weaknesses in its innovation system,
and a government committed to offering a significant number of its services online (32nd), resulting in fairly good citizen e-participation (31st).
in spite of the government's significant efforts to offer many of its services online (28th), thereby enabling good rates of citizen e-participation (25th.
and better services that were previously unavailable, such as financial services. Notwithstanding this progress, the region overall continues to suffer from a relatively poor ICT infrastructure,
The government has made also a significant effort to offer its services online (15th), and e-commerce (23rd) is developed fairly well.
government services are largely available online (9th) and e-commerce is established relatively well (20th). Benefiting from a pro-business environment,
As for other countries in the region, the government has a strong vision to develop the sector (14th) and offers a wide range of services online.
and has resulted in new services, such as financial services, that were previously unavailable. However, progress in building
Economic impacts 9. 01 Impact of ICTS on new services and products*9. 02 PCT ICT patent applications per million population 9. 03 Impact of ICTS
Social impacts 10.01 Impact of ICTS on access to basic services*10.02 Internet access in schools*10.03 ICT use and government efficiency*10.04 E-Participation Index
which means that a monopolistic situation prevails in the 19 categories of ICT services considered.
and host partner applications in an ecosystem where applications can be built to analyze data inflow, particularly enabling machineto-machine (M2m) services.
New technologies and services, Source: Authors. TECHNICAL POLICY Figure 3: Policy and technical issues facing big data and the Ioe Standards & interoperability Privacy & security Spectrum & bandwidth constraints Reliability Scaling Electrical power Cross-border data traffic
The Internet of Everything 2014 World Economic Forum such as location-based services, are bringing these privacy issues to the forefront, offering users enhanced experiences while raising concerns of identity protection.
Ioe applications that collect and handle data across sovereign jurisdictions could be affected negatively by policies restricting cross-border data traffic and global trade in Ioe-related services.
Furthermore, trade in some Ioe services may fall under existing international trade agreements, while others do not.
and services will reach US$16. 9 billion by 2015, up from US$3. 2 billion in 2010.
positioning it as a value driver of the business that offers a new source of competitive advantage beyond the mere improvement of operations or services.
real-time recommendations or the personalization of services to augment the customer experience. For example, one leading European bank tailored its website content to trigger an increase of 12 percent in sales.
Value proposition enhancement Targeted advertising/customized recommendations in real time Preventive health monitoring & disease detection Data monetization Online telematics services Personalization of customer experience/products Stage 4:
This stage can be reached by both product and services organizations alike. One example of the latter involves the recent merger of the two large advertising companies Omnicom
and analytics services across business functions and geographies. 11 Another showcase for the transformative potential of big data comes from the public sector. Regional and national-level policymakers around the world are launching open data initiatives,
creating novel applications and services. However, some organizations do not have to progress through all the big data maturity stages.
skeptical citizens must first be persuaded that big data will work in their favor by paving the way for better products and services.
enabling a new horizon of personalization for both products and services. Wise leaders will soon embrace the game-changing opportunities that big data affords for their societies and organizations,
and test trust-network software such as the openpds system by deploying a set of personal data services designed to enable users to collect,
a map that shows disposable income for each neighborhood can stimulate better distribution of community services.
For this reason, several states within the United states are beginning to test this architecture for both internal and external data analysis services.
Open data can generate great value by allowing third parties to improve services. Although these recommendations might seem cumbersome at first glance,
how, and why data will be used will become more important as organizations seek to provide better services and products at both the government and private levels.
NOTES 1 Hackathorne 2004.2 The website for the service is http://mercytelehealth. com/services/safe-watch/.
Available at http://www. bolder. com/pubs/DMR200401-Real-time%20to%20real-Value. pdf. Mercy Services.
Telehealth Services, Safe Watch. Available at http://mercytelehealth. com/services/safe-watch/./Chapter 1. 5:
Managing the Risks and Rewards of Big data 66 The Global Information technology Report 2014 2014 World Economic Forum CHAPTER 1. 6 Rebalancing Socioeconomic Asymmetry in a Data-Driven
and services produced by manual labor and an economy based on the production of new ideas, information, and knowledge.
That honor still belongs to physical goods and services. The recent emergence of big data along with what is being called the data-driven economy,
and services based on insights derived from the datasets that they own or can gain access to,
new businesses will be able to create innovative services by selecting, combining, and parsing data in groundbreaking ways;
because they will be able to draw on a wide range of yet-to-be invented data-based services
And a sustainable data-driven economy might also entail individuals paying fees (likely modest) for services they now consider (erroneously) to be free.
Solution providers can create applications and services that Chapter 1 6: Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy 70 The Global Information technology Report 2014 2014 World Economic Forum produce new business value
enabling them to tailor products and services more precisely. It helps improve decision-making by providing better tools for analysis
. And it supports innovation in the form of new products and services. Big data can create significant value for the whole economy.
and many consumers are perfectly happy to give up some of their privacy in return for certain goods or services.
a company may wish to build on its reputation as a reliable company that safeguards customers'personal data or position itself as an innovative company with cool services based on its users'behavior and habits or preferences.
and choose the level of privacy they are ready to sacrifice for better services or service quality.
and make sure their services are providing more value to the customer than the loss of privacy is worth.
as the use of data to build successful products and services, optimize business processes, or make more efficient data-based decisions already has established an history.
‘goods'and‘services.''22 Data are neither a good nor a service and so they escape traditional economic analysis. This highlights the complication of discussing data:
High-value products and services and more efficient deployment of resources are not the only outcomes of data-driven innovation.
to determine trends in utility consumption and the provision of government services (Box1), and to promote creativity and new ideas within government agencies. 32 Statistical agencies inside of governments,
found that records said that 20,000 male patients required midwifery services between 2009 and 2010.
Beyond Goods and Services: The (Unmeasured) Rise of the Data-Driven Economy. Progressive Policy Institute, Policy Memo.
and services in 2012 was US$11. 5 billion, whereas the combined overall revenue of those 20 big data players was more than US$1. 2 trillion.
and providing group services for distributed applications. Source: HCL 2013b.1.9: Making Big data Something More than The next Big Thing 88 The Global Information technology Report 2014 2014 World Economic Forum than their IT counterparts.
A global corporation offering computer-assisted legal research services uses a big data technology platform it has developed in house both for its risk management business
and execute a big data plan for all government services and activities. The plan should identify all government data worth analyzing,
Economic impacts 9. 01 Impact of ICTS on new services & products*..*121.3.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*126.3.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*121.3.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*126.3.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*145.2.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*138.3.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*137.3.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*144.2.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*116.3.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*118.3.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*46.4.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*64.4.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*22.5.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*24.5.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*36.4.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*23.5.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*43.4.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*31.5.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*49.4.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*18.5.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*112.3.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*96.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*74.4.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*42.4.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*30.5.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*19.5.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*99.4.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*131.3.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*110.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*50.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*107.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*99.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*91.4.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*65.4.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*120.3.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*93.3.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*51.4.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*88.3.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*66.4.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*30.5.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*104.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*91.3.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*89.4.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*105.3.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*144.2.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*148.2.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*77.4.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*87.3.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*97.4.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*100.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*28.5.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*26.5.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*79.4.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*61.4.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*147.2.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*146.2.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*29.5.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*38.5.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*52.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*45.4.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*62.4.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*70.4.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*45.4.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*47.4.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*95.4.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*124.3.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*64.4.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*72.4.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*76.4.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*46.4.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*78.4.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*58.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*33.4.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*28.5.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*57.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*80.4.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*83.4.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*66.4.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*101.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*92.3.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*88.4.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*101.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*9...5. 5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*7...5. 8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*132.3.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*132.3.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*1...5. 8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*10.5.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*21.5.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*35.5.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*127.3.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*125.3.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*61.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*55.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*102.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*67.4.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*15.5.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*25.5.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*75.4.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*84.3.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*129.3.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*109.3.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*58.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*75.4.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*136.3.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*135.3.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*93.4.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*68.4.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*139.3.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*141.2.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*109.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*115.3.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*19.5.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*14.5.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*65.4.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*83.4.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*31.5.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*15.5.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*40.4.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*63.4.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*38.4.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*69.4.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*106.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*95.3.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*14.5.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*44.4.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*26.5.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*22.5.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*111.3.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*107.3.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*85.4.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*94.3.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*20.5.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*32.5.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*35.4.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*39.4.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*80.4.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*59.4.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*41.4.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*62.4.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*2...5. 7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*12.5.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*135.3.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*78.4.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*138.3.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*140.3.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*73.4.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*73.4.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*68.4.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*54.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*134.3.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*145.2.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*142.3.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*136.3.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*133.3.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*119.3.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*148.2.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*147.2.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*32.5.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*37.5.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*5...5. 6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*4...5. 9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*81.4.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*49.4.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*114.3.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*116.3.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*115.3.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*114.3.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*13.5.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*20.5.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*63.4.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*71.4.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*25.5.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*11.5.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*141.3.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*143.2.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*59.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*52.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*55.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*79.4.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*117.3.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*98.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*92.4.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*81.4.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*71.4.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*60.4.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*86.4.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*106.3.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*86.4.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*106.3.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*122.3.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*129.3.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*140.3.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*137.3.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*94.4.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*97.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*131.3.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*130.3.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*7...5. 5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*5...5. 8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*17.5.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*17.5.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*126.3.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*111.3.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*56.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*104.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*11.5.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*6...5. 8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*50.4.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*34.5.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*98.4.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*128.3.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*37.4.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*41.4.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*82.4.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*120.3.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*72.4.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*82.4.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*42.4.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*74.4.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*105.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*108.3.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*23.5.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*27.5.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*44.4.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*51.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*8...5. 5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*1...6. 1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*103.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*110.3.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*113.3.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*102.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*34.4.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*33.5.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*24.5.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*16.5.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*54.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*77.4.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*124.3.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*103.3.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*87.4.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*57.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*123.3.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*133.3.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*10.5.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*3...5. 9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*84.4.2 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*90.3.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*69.4.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*48.4.6 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*47.4.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*122.3.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*27.5.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*36.5.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*48.4.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*43.4.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*119.3.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*134.3.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*130.3.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*127.3.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*3...5. 7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*9...5. 7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*18.5.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*13.5.7 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*12.5.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*8...5. 8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*108.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*123.3.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*67.4.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*86.3.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*143.2.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*139.3.0 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*118.3.7 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*89.3.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*96.4.0 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*76.4.1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*53.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*40.4.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*90.4.1 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*112.3.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*125.3.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*121.3.4 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*4...5. 6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*2...6. 1 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*6...5. 6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*21.5.3 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*16.5.3 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*29.5.2 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*60.4.6 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*56.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*128.3.5 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*113.3.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*39.4.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*53.4.5 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*146.2.8 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*142.2.8 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*70.4.4 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*85.3.9 10.02 Internet access in schools*..
Economic impacts 9. 01 Impact of ICTS on new services & products*..*100.3.9 9. 02 ICT PCT patents, applications/million pop...
Social impacts 10.01 Impact of ICTS on access to basic services*..*117.3.5 10.02 Internet access in schools*..
311 9. 01 Impact of ICTS on new services and products*..*312 9. 02 PCT ICT patents...
317 10.01 Impact of ICTS on access to basic services*..*318 10.02 Internet access in schools*..
n/a 4. 03 Internet and telephony sectors competition index Level of competition index for Internet services, international long distance services,
and mobile telephone services on a 0-to-2 (best) scale 2010 or most recent SOURCE:
2. 5 7. 05 Business-to-consumer Internet use*In your country, to what extent do businesses use the Internet for selling their goods and services to consumers?
2. 5 9. 01 Impact of ICTS on new services and products*In your country, to what extent do ICTS enable new business models?
2. 6 10.01 Impact of ICTS on access to basic services*In your country, to what extent do ICTS enable access for all citizens to basic services (e g.,
2. 3 10.03 ICT use and government efficiency*In your country, to what extent does the use of ICTS by the government improve the quality of government services to citizens?
and usefulness of government websites in providing online information and participatory tools and services to their citizens 2012 SOURCE:
World bank, World Development Indicators (December 2013 edition) 4. 03 Internet and telephony sectors competition index Level of competition index for Internet services, international long distance services,
and mobile telephone services on a 0-to-2 (best) scale 2010 or most recent This variable measures the degree of liberalization in 19 categories of ICT services, including 3g telephony, retail Internet access services, international long distance calls,
and international gateways. For each economy, the level of competition in each of the categories is assessed as follows:
Subscriptions to public mobile data services, private trunked mobile radio, telepoint or radio paging and telemetry services are excluded also.
It includes all mobile cellular subscriptions that offer voice communications. Source: International Telecommunication Union (ITU), ITU World Telecommunication/ICT Indicators Database 2013 (December 2013 edition) 6. 02 Internet users Percentage of individuals using the Internet
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 7. 05 Business-to-consumer Internet use*In your country, to what extent do businesses use the Internet for selling their goods and services
In each country, the performance of the government in each of the four stages is measured as the number of services provided as a percentage of the maximum services in the corresponding stage.
Examples of services include online presence, deployment of multimedia content, governments'solicitation of citizen input, widespread data sharing,
Economic impacts 9. 01 Impact of ICTS on new services and products*In your country, to what extent do ICTS enable new business models?
Social impacts 10.01 Impact of ICTS on access to basic services*In your country, to what extent do ICTS enable access for all citizens to basic services (e g.,
services to citizens? 1=not at all; 7=to a great extent 2012 2013 weighted average Source: World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 10.04 E-Participation Index The E-Participation Index assesses, on a 0-to-1 (best) scale
and usefulness of government websites in providing online information and participatory tools and services to their citizens 2012 According to the United nations, the E-Participation Index assesses the quality
and usefulness of information and services provided by a country for the purpose of engaging its citizens in public policy making through the use of e-government programs.
HCLT), a $4. 8 billion global information technology services company. He joined HCL in 1993, and has held since a series of leadership positions in the company, most recently as President of HCL's Infrastructure Services Division.
In this role, he led the company's foray into global markets through its pioneering Remote Infrastructure Management (RIM) Services,
going on to lead that Division to become a $1 billion business for the company and growing its contribution to HCL's revenues from 10.2 percent in 2005 to 30 percent today.
Under his leadership these models and services are expanding addressable blue ocean markets for HCL
and has contributed significantly to global research literature on next generation IT services. Mr Gupta has a BSC in Physics and an MSC Engineering from University of Liverpool.
IP-enabled services, wireless and spectrum policy, security, privacy, Internet governance, and ICT development. He joined Cisco in July 2005 from the FCC,
and develop next-generation digital services. He has written extensively on digital strategy and technology-driven socioeconomic improvement in the region.
Executive director Phumzile Thobokwe, Manager, Information and Research Services Department Brazil Fundação Dom Cabral, Innovation Center Carlos Arruda, Associate dean for Business Partnership, Professor
Mona School of business & Management (MSBM), The University of the West indies Patricia Douce, Project Administrator William Lawrence, Director, Professional Services Unit Paul Simmonds, Executive director and Professor
Rakic, Director Seychelles Plutus Auditing & Accounting Services Nicolas Boulle, Partner Marco L. Francis, Partner Singapore Economic Development Board Anna Chan, Assistant
Uruguay Bruno Gili, Professor Isidoro Hodara, Professor Venezuela CONAPRI The Venezuelan Council for Investment Promotion Litsay Guerrero, Economic Affairs and Investor Services Manager
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