We thank Hope Steele for her excellent editing work and Neil Weinberg for his superb graphic design and layout
for Policymakers and Executives Bahjat El-Darwiche, Volkmar Koch, David Meer, Ramez T. Shehadi and Walid Tohme (Booz & Company
to solidify the recovery of the past year and leave the worst financial and economic crisis of the past 80
of growth and employment creation; emerging and developing economies need to build their resilience against turbulence in the markets and foster their
key enablers of innovation and new employment opportunities†are drawing more attention than ever before.
the industry and academic organizations†experts who contributed outstanding chapters. We also wish to thank
generate new employment and create business opportunities. Information and communication technologies (ICTS) continue to rank high
and Executives In Chapter 1. 3, Bahjat El-Darwiche, Volkmar Koch David Meer, Ramez T. Shehadi,
culture so that executives base their judgments on data rather than hunches. Research already indicates that
States, which leaves the issue mainly to the industry to solve, to the strict ex ante regulatory framework as
generate new employment and create business opportunities. Information and communication technologies (ICTS) continue to rank
two-thirds of executives feel that big data will help find new market opportunities and make better decisions. 6
experts, and academia, the Networked Readiness Index NRI) introduced a new subindex on ICT impacts that
employment. In addition, ICTS interact closely with many other sectors, thus enabling innovations to accrue and affecting productivity.
for employment. In society, ICTS allow citizens to participate more actively and steadily in social and
It also measures the extent of staff training available which indicates the extent to which management
and employees are more capable of identifying and developing business innovations. As we did last year
These data come from the Executive Opinion Survey (the Survey), which the Forum administers annually to over
remain unstable and unemployment stubbornly high in many countries, notably those most severely hit by the
employment generation for Europe, as has been recognized by the European commission. 1 However, the level of digitization is not the same across
the country†s priorities such as job creation, corruption red tape, and education. However, this vision has yet
employment in a rapidly changing context. Designed and produced as a framework for multi-stakeholder
Commission Staff Working Document. Brussels: European commission. Available at https://ec. europa. eu/digital-agenda/sites/digital-agenda/files
Forum†s Executive Opinion Survey (the Survey) are identified here by an asterisk(*.*All the other indicators
7. 06 Extent of staff training *8th pillar: Government usage 8. 01 Importance of ICTS to government vision of the future
8. 03 Government success in ICT promotion *IMPACT SUBINDEX Impact subindex=1/2 Economic impacts
*9. 04 Employment in knowledge-intensive activities %workforce 10th pillar: Social impacts 10.01 Impact of ICTS on access to basic services
efficiency), employee productivity (improved labor efficiency), supply chain logistics (eliminating waste and improving process efficiency), customer experience
Executives BAHJAT EL-DARWICHE VOLKMAR KOCH DAVID MEER RAMEZ T. SHEHADI WALID TOHME Booz & Company
-making culture so that senior executives make more judgments based on clear data insights rather than on intuition.
found that the proportion of executives who reported that their companies were unable to use unstructured
Executives must harness this recent data explosion by focusing on carefully formulating the business questions that enable
authors interviewed executives in 330 publicly traded companies in the United states. They then examined relevant performance data, enabling them to measure
valuable in human resources management. 8 How big data is used The big data maturity stages (Figureâ 2) depict the
enables executives to view their own business more clearly through, for example, user friendly management information dashboards.
such as the efficient deployment of staff resources and the optimization of the supply chain, also reside within
•Optimization of staff utilization •Route optimization for fleet •Fraud monitoring/prevention •Patient treatment control
that senior management has to ask the right questions Many of the external challenges that companies
executives There is no general rule dictating how organizations should navigate the stages of big data maturity.
executives still grappling with existing data, making intelligent use of what they already possess may have a
The main priorities for executives are to •develop a clear (big data strategy •prove the value of data in pilot schemes
training employees to take on these tasks themselves CONCLUSION We currently see big data as poised to have significant
order to see what works and what does not (see Boxâ 1 Data commons The first entry in the data taxonomy is the data
improve social equality was highlighted by work done by researchers at the University college of London who developed a method for mapping poverty from
arrive at a true understanding of how society works and develop scientifically proven methods to fix our problems
the impressive work that is made possible by this rich and unique data commons. These results and others like
The work of these 90 research groups also suggests that many of the privacy fears associated
without the work of entering data by hand or the risks associated with sharing through current social media
Similarly, human resources should be organized into cells of access and permission that are localized both spatially and by data type
Both computer and human resources should always be fragmented redundant and in order to avoid overly powerful central actors
operations are also visible to many employees, even though the content of the operations (the content of
Misbehavior by employees industrial espionage, and cyberattack are among the greatest dangers that companies face in the big data
feedback to healthcare workers The next type comprises connected sensors that instantly digitize and report what is happening in any
reporting by machines that perform the work critical to our security, health, and lifestyle. Machines can be
that leaves organizations in some industries attempting to reduce their response time to microseconds understanding that this is a crucial part of being
in making work more efficient, and big data follows the same path. Big data†s growth in each of its dimensions
constantly additive benefits of all data allows experts to be able to explore data to find their value.
be involved in every firing of every cylinder. The human has absolute responsibility, however, for the speed of the
so that medical staff can be alerted within lifesaving time frames. This company†s sophisticated system was successful at significantly
Some experts argue that it is better to adopt a light-touch approach in a technologically dynamic world because detailed, specific
Regulation in any field always works best if it creates a stable environment in which companies and
views and positions of their employer The Global Information technology Report 2014 81 Â 2014 World Economic Forum
It took 183 years for paper-based, manpower-intensive analysis to become automated, but in 1950, a team
collecting thousands of complaints each year, its staff recognized the social messages hidden in the complaints
demand highly skilled workers with backgrounds in Box 2: Harvard Transparency Project The Transparency Policy Project at Harvard†s Kennedy
workers with deep analytical expertise by 2018.38 This clear demand for skilled workers is further evidence of
data-driven innovation†s potential benefits for economies CONCLUSION We have begun already to see the impact technology
That Will Transform How We Live, Work, and Think. New york Houghton Mifflin Harcourt Mccormick University, 2012. â€oebig-Data Approach Leads to More
Senior executives will have an easier time winning buy in from business functions if they demonstrate how
functional experts themselves to start asking the more fundamental questions that can unlock the value of data
Human resources Marketing Strategy & business development General management 1. 9: Making Big data Something More than the â€oenext Big Thingâ€
business and technology experts. Every team member†business analyst, programmer, data scientist, and data visualizer†will need to have cross-functional familiarity
existing employees •Hire people with related skills if the needed skills are unavailable within your organization or difficult
finance, human resources, and marketing†with the aim of furthering the strategic initiatives of those functions
marketing staff from â€oemad Men†to â€oemath Men. †•A US-based provider of business outsourcing solutions
has set up an innovation lab where subject experts from different industries and backgrounds work together to
than 60,000 employees worldwide to see what is happening in the business, to understand why it is
executives to attend weekly review meetings in person •A California-based multinational energy corporation is
Forum†s Executive Opinion Survey are identified by an asterisk(*)(*)These indicators are measured always on a
-mation on the Executive Opinion Survey and a detailed explanation of how scores are computed, please refer to
Economic Forum†s Executive Opinion Survey, the scale is reported next to the title. The Technical Notes and
7. 06 Extent of staff training*..*36.4.4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*106.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*36.4.4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*106.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*139.3.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*136.3.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*124.3.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*126.3.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*100.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*141.3.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*114.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*46.4.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*30.4.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*48.4.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*16.4.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*56.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*80.3.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*8...5. 6 9th pillar: Economic impacts
7. 06 Extent of staff training*..*41.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*12.5.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*137.3.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*76.4.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*32.4.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*57.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*19.4.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*68.4.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*136.3.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*129.3.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*119.3.4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*61.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*112.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*119.3.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*58.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*89.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*87.3.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*84.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*44.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*88.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*26.4.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*21.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*127.3.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*111.3.8 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*142.2.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*80.4.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*147.2.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*145.3.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*66.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*52.4.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*78.3.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*72.4.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*34.4.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*51.4.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*118.3.4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*38.4.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*145.2.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*130.3.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*46.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*54.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*48.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*37.4.8 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*93.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*74.4.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*23.4.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*65.4.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*40.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*98.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*121.3.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*110.3.8 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*67.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*96.4.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*68.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*116.3.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*14.5.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*50.4.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*76.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*85.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*61.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*62.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*138.3.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*131.3.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*81.3.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*112.3.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*37.4.4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*13.5.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*123.3.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*97.4.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*2...5. 5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*16.5.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*42.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*63.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*113.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*95.4.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*29.4.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*27.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*107.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*71.4.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*10.5.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*34.4.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*79.3.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*58.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*116.3.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*140.3.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*28.4.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*115.3.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*129.3.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*105.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*64.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*55.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*144.2.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*138.3.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*77.3.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*146.2.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*21.4.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*17.5.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*108.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*117.3.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*24.4.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*66.4.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*53.4.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*29.4.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*25.4.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*53.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*141.3.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*102.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*20.4.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*41.4.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*49.4.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*19.5.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*130.3.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*144.3.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*62.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*75.4.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*4...5. 3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*45.4.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*83.3.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*30.4.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*56.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*26.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*54.4.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*31.4.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*51.4.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*14.5.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*94.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*133.3.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*131.3.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*143.3.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*55.4.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*49.4.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*47.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*99.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*99.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*148.2.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*110.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*142.3.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*101.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*108.3.8 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*143.2.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*147.2.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*59.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*44.4.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*3...5. 4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*6...5. 8 9th pillar: Economic impacts
7. 06 Extent of staff training*..*104.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*32.4.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*102.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*113.3.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*84.3.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*104.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*11.5.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*9...5. 6 9th pillar: Economic impacts
7. 06 Extent of staff training*..*135.3.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*43.4.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*35.4.4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*5...5. 8 9th pillar: Economic impacts
7. 06 Extent of staff training*..*148.2.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*132.3.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*38.4.4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*35.4.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*72.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*81.4.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*126.3.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*82.4.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*73.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*103.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*63.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*64.4.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*96.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*59.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*96.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*59.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*120.3.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*92.4.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*146.2.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*125.3.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*69.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*93.4.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*133.3.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*118.3.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*9...5. 1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*25.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*15.5.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*23.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*85.3.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*122.3.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*45.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*78.4.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*8...5. 2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*20.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*33.4.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*15.5.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*128.3.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*91.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*43.4.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*22.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*109.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*127.3.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*90.3.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*107.3.8 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*27.4.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*70.4.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*75.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*123.3.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*70.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*24.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*18.4.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*73.4.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*5...5. 3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*3...6. 0 9th pillar: Economic impacts
7. 06 Extent of staff training*..*134.3.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*114.3.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*88.3.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*100.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*71.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*1...6. 2 9th pillar: Economic impacts
7. 06 Extent of staff training*..*57.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*7...5. 7 9th pillar: Economic impacts
7. 06 Extent of staff training*..*125.3.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*47.4.6 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*140.3.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*128.3.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*39.4.4 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*42.4.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*117.3.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*87.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*6...5. 2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*4...5. 9 9th pillar: Economic impacts
7. 06 Extent of staff training*..*91.3.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*121.3.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*105.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*86.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*17.4.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*109.3.8 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*97.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*101.3.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*52.4.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*18.5.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*74.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*120.3.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*86.3.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*124.3.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*7...5. 2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*10.5.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*1...5. 6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*33.4.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*31.4.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*11.5.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*95.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*77.4.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*50.4.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*94.4.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*132.3.2 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*137.3.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*60.4.1 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*79.4.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*111.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*83.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*65.4.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*69.4.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*115.3.5 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*60.4.5 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*103.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*135.3.2 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*13.5.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*2...6. 1 9th pillar: Economic impacts
7. 06 Extent of staff training*..*22.4.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*39.4.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*12.5.0 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*28.5.0 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*92.3.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*67.4.4 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*106.3.6 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*139.3.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*98.3.7 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*36.4.9 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*122.3.3 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*134.3.3 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*89.3.8 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*40.4.7 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
7. 06 Extent of staff training*..*82.3.9 8th pillar: Government usage 8. 01 Importance of ICTS to gov†t vision*..
8. 03 Gov†t success in ICT promotion*..*90.4.1 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services & products*..
Economic Forum†s Executive Opinion Survey (the Survey have represented scores by blue-colored bar graphs Survey questions asked for responses on a scale of 1
Indicators not derived from the Executive Opinion Survey are presented in black bar graphs. For each indicator
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
7. 06 Extent of staff training*..*305 8th pillar: Government usage...307 8. 01 Importance of ICTS to government
8. 03 Government success in ICT promotion*..*310 Impact subindex 9th pillar: Economic impacts...311
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
7. 06 Extent of staff training *In your country, to what extent do companies invest in training and employee development?
1â= not at all; 7â= to a great extent 2012†2013 weighted average SOURCE: World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions
 2014 World Economic Forum  2014 World Economic Forum 8th pillar Government usage  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
8. 03 Government success in ICT promotion *In your country, how successful is the government in promoting the use of information and communication technologies (ICTS?
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum†s Executive Opinion Survey are identified by an asterisk *The data used in this Report represent the most
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 1. 02 Laws relating to ICTS
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 1. 03 Judicial independence *In your country, to what extent is the judiciary independent
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions Technical Notes and Sources 1. 04 Efficiency of legal framework in settling disputes
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 1. 05 Efficiency of legal framework in challenging regulations
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 1. 06 Intellectual property protection
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 1. 07 Software piracy rate
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 2. 02 Venture capital availability *In your country, how easy is it for entrepreneurs with innovative
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 2. 03 Total tax rate Sum of profit tax, labor tax and social contributions, property
by the employer (in respect of which all mandatory contributions are included, even if paid to a private entity such as a requited
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 2. 07 Tertiary education enrollment rate
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 2. 09 Government procurement of advanced technology
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 3rd pillar: Infrastructure and digital content
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 4th pillar: Affordability 4. 01 Prepaid mobile cellular tariffs
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 5. 02 Quality of math and science education
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 7th pillar: Business usage 7. 01 Firm-level technology absorption
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 7. 02 Capacity for innovation
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions  2014 World Economic Forum
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 7. 05 Business-to-consumer Internet use
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 7. 06 Extent of staff training
*In your country, to what extent do companies invest in training and employee development? 1=not at all; 7=to a
great extent 2012†2013 weighted average Source: World Economic Forum, Executive Opinion Survey 2012 and 2013 editions
8th pillar: Government usage 8. 01 Importance of ICTS to government vision of the future
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 8. 02 Government Online service Index
8. 03 Government success in ICT promotion *In your country, how successful is the government in
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services and products
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 9. 02 PCT ICT patent applications
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 9. 04 Share of workforce employed in knowledge-intensive
workers;( (2) Administrative and managerial workers; and (3 Clerical and related workers. ISCO-88:1) Legislators, senior
officials and managers;(2) Professionals; and (3) Technicians and associate professionals Source: Authors†calculations based on International Labour
Organization ILOSTAT Database (retrieved November 29, 2013 Â 2014 World Economic Forum 328 The Global Information technology Report 2014
Technical Notes and Sources 10th pillar: Social impacts 10.01 Impact of ICTS on access to basic services
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 10.02 Internet access in schools *In your country, how widespread is Internet access in
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 10.03 ICT use and government efficiency
World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 10.04 E-Participation Index The E-Participation Index assesses, on a 0-to-1 (best) scale
training, and learning programs for Mckinsey†s consultants globally. Mr Beardsley was a Henry S. Dupont III Scholar
Harvard university and did his doctoral work in Economics at the University of California at Berkeley, where he focused
as a trustee of the HCLT Foundation and is the Executive Sponsor for the company†s sustainability programs.
His work spans several industries, including consumer products and healthcare. He is published widely on the topics of analytics and organic growth, including
work is focused on shaping relevant long-term technology policies globally by engaging with stakeholders and raising
completed Executive Business Management Programs at Harvard Business school and London Business school  2014 World Economic Forum
As Chief Technology Officer, Mr Quinn works with all product groups to create a common, corporate-wide
works for the Spanish-speaking Latin america policy team Before joining Google, he worked as a project manager of
a consultant and lawyer with more than 15 years of experience in the telecommunications sector. Â In addition, Dr
Sergio Sandoval is a Senior Expert in Mckinsey & Company†s Brussels Office. Mr Sandoval joined the firm in
Malin Strandell-Jansson is a Knowledge Expert in Mckinsey & Company†s Stockholm Office, specializing
Elira Jorgoni, Senior Expert Endrit Kapaj, Expert Algeria Centre de Recherche en Economie Appliquã e pour le
DÃ veloppement (CREAD Mohamed Yassine Ferfera, Director Khaled Menna, Research Fellow Angola Inangol Luis Verdeja, Chief executive officer
Ashraf Hajiyev, Consultant Bahrain Bahrain Economic Development Board Kamal Bin Ahmed, Minister of Transportation and Acting Chief
Randall Krantz, Strategy Adviser Bosnia and herzegovina MIT Center, School of economics and Business in Sarajevo University of Sarajevo
Letsogile Batsetswe, Research Consultant and Statistician Baeti Molake, Executive director Phumzile Thobokwe, Manager, Information and Research
Adriana Daganova, Expert, International Programmes and Projects Anelia Damianova, Senior Expert Burkina faso lnstitut Supã rieure des Sciences de la Population (ISSP
University of Ouagadougou Baya Banza, Director Burundi University Research Centre for Economic and Social Development (CURDES), National University of Burundi
Tegenge Teka, Senior Expert Finland ETLA€ The Research Institute of the Finnish Economy Markku Kotilainen, Research director
Karl Fridriksson, Managing director of Human resources and Marketing Snaebjorn Kristjansson, Operational R&d Manager India Confederation of Indian Industry (CII
Enterprise & Development Consultants Co.,Ltd Latvia Stockholm School of economics in Riga Karlis Kreslins, EMBA Programme Director
Manaesha Fowdar, Investment Executive, Competitiveness Khoudijah Maudarbocus-Boodoo, Director Ken Poonoosamy, Managing director Joint Economic Council
Ram Chandra Dhakal, Executive director and Adviser Mahendra Raj Joshi, Member Netherlands INSCOPE: Research for Innovation, Erasmus University
Public Authority for Investment Promotion and Export Development (PAIPED Mehdi Ali Juma, Expert for Economic Research
Pakistan Mishal Pakistan Puruesh Chaudhary, Director Content Amir Jahangir, Chief executive officer Paraguay Centro de Anã¡lisis y Difusiã n de Economia Paraguaya
Teo Xinyu, Executive, Research & Statistics Unit Slovak Republic Business Alliance of Slovakia (PAS Robert Kicina, Executive director
Federation of Swaziland Employers and Chamber of Commerce Mduduzi Lokotfwako, Coordinator, Trade & Commerce Nyakwesi Motsa, Administration & Finance Manager
Council for Economic Planning and Development, Executive Yuan Chien-Liang Chen, Deputy Minister J. B. Hung, Director, Economic Research Department
Ozan Bakä s, Project Consultant Sezen Ugurlu, Project Specialist Uganda Kabano Research and development Centre Robert Apunyo, Program Manager
CONAPRI€ The Venezuelan Council for Investment Promotion Litsay Guerrero, Economic Affairs and Investor Services Manager
the Report brings together a range of leading academics, experts, and industry leaders The full Report can be downloaded at www. weforum. org/gitr
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