Professor Klaus Schwab Executive Chairman Espen Barth Eide Managing director Centre for Global Strategies EDITORS Beñat Bilbao-Osorio, Associate Director and Senior Economist, Global Competitiveness and Benchmarking Network, World Economic Forum Soumitra Dutta, Dean
Marcus (World Economic Forum) Foreword vii John Chambers (Cisco systems) Foreword ix Cesare Mainardi (Booz & Company) Executive Summary xi Beñat Bilbao
An Action Plan 43 for Policymakers and Executives Bahjat El-Darwiche, Volkmar Koch, David Meer, Ramez T. Shehadi,
Against this backdrop, information and communication technologies (ICTS) in their role as key enablers of innovation and new employment opportunities are drawing more attention than ever before.
and academic organizations'experts who contributed outstanding chapters. We also wish to thank the editors of the Report Soumitra Dutta at the Samuel Curtis Johnson Graduate school of Management at Cornell University, Bruno Lanvin at INSEAD,
and the economies around them will thrive accordingly. 2014 World Economic Forum 2014 World Economic Forum Executive Summary BEÑAT BILBAO-OSORIO, World Economic Forum SOUMITRA DUTTA, Cornell
and government (7th) and one of the highest technological and non-technological innovation performances in the xii The Global Information technology Report 2014 Executive Summary 2014 World Economic Forum
and entrepreneurship, will be The Global Information technology Report 2014 xiii Executive Summary 2014 World Economic Forum crucial to avoid the emergence of a new digital divide that will be evident in a disparity of the economic and social
An Action Plan for Policymakers and Executives In Chapter 1. 3, Bahjat El-Darwiche, Volkmar Koch, David Meer, Ramez T. Shehadi,
so that executives base their judgments on data rather than hunches. Research already indicates that companies that have managed this are more likely to be productive and profitable than their competition.
while at the same time providing greater security for organizations that use xiv The Global Information technology Report 2014 Executive Summary 2014 World Economic Forum big data.
what is found in historical databases that cut through the mystique of The Global Information technology Report 2014 xv Executive Summary 2014 World Economic Forum big data
It represents a major change in the way that xvi The Global Information technology Report 2014 Executive Summary 2014 World Economic Forum businesses
The Global Information technology Report 2014 xvii Executive Summary 2014 World Economic Forum 2014 World Economic Forum The Networked Readiness Index Rankings 2014 World
The Economist Intelligence Unit released survey data showing that approximately two-thirds of executives feel that big data will help find new market opportunities
after two years of research and consultations with ICT practitioners, policy and industry experts, and academia, the Networked Readiness Index (NRI) introduced a new subindex on ICT impacts that aimed at holistically assessing the way that countries go about leveraging ICTS
which management and employees are more capable of identifying and developing business innovations. As we did last year
These data come from the Executive Opinion Survey (the Survey which the Forum administers annually to over 15,000 business leaders in all economies included in the Report. 8 The Survey represents a unique source of insight into many critical aspects related to the enabling environment,
The Executive Opinion Survey: The Voice of the Business community. In The Global Competitiveness Report 2013 2014.
employee productivity (improved labor efficiency), supply chain logistics (eliminating waste and improving process efficiency), customer experience (adding more customers),
An Action Plan for Policymakers and Executives BAHJAT EL-DARWICHE VOLKMAR KOCH DAVID MEER RAMEZ T. SHEHADI WALID TOHME Booz & Company The total volume
so that senior executives make more judgments based on clear data insights rather than on intuition. They must build the necessary internal capabilities,
in 2012 the Aberdeen Group found that the proportion of executives who reported that their companies were unable to use unstructured data,
Executives must harness this recent data explosion by focusing on carefully formulating the business questions that enable the swift and accurate identification of those nuggets of data that they believe can improve their organization's 1970 1980 1990 2000 2010 Now and future Figure 1:
The authors interviewed executives in 330 publicly traded companies in the United states. They then examined relevant performance data,
The first maturity stage, performance management, enables executives to view their own business more clearly through, for example, user-friendly management information dashboards.
it still holds true that senior management has to ask the right questions. Many of the external challenges that companies face revolve around data privacy considerations.
Priorities for executives There is no general rule dictating how organizations should navigate the stages of big data maturity.
In less-advanced sectors, with executives still grappling with existing data, making intelligent use of
The main priorities for executives are to: develop a clear (big data strategy; prove the value of data in pilot schemes;
while potentially training employees to take on these tasks themselves. CONCLUSION We currently see big data as poised to have significant impact in public
then the patterns of normal operations are also visible to many employees, even though the content of the operations (the content of The Global Information technology Report 2014 57 Chapter 1. 4:
Misbehavior by employees, industrial espionage, and cyberattack are among the greatest dangers that companies face in the big data era.
while (the newer models give feedback to healthcare workers). The next type comprises connected sensors that instantly digitize and report
and the constantly additive benefits of all data allows experts to be able to explore data to find their value.
Some experts argue that it is better to adopt a light-touch approach in a technologically dynamic world because detailed,
and do not represent the views and positions of their employer. The Global Information technology Report 2014 81 2014 World Economic Forum niche when it published its first report more to provide landowners with guidance for what they might expect in the coming year
manpower-intensive analysis to become automated, but in 1950, a team of meteorologists used the Electronic Numerical Integrator
Building skills for the future An economy where both the public and private actors who base their decisions on data analysis will demand highly skilled workers with backgrounds in Box 2:
The United states itself will need up to 190,000 more workers with deep analytical expertise by 2018.38 This clear demand for skilled workers is further evidence of data-driven innovation's potential benefits for economies.
That may be because of IT executives'understanding of the realities on the ground. Lack of a data-driven mind-set
Senior executives will have an easier time winning buy in from business functions if they demonstrate how big data might be valuable to them.
Such questions can spur the functional experts themselves to start asking the more fundamental questions that can unlock the value of data.
Big data initiatives require multidisciplinary teams of business and technology experts. Every team member business analyst, programmer, data scientist,
or cannot be acquired by cross-training existing employees. Hire people with related skills if the needed skills are unavailable within your organization
A US-based provider of business outsourcing solutions has set up an innovation lab where subject experts from different industries
A US-based multinational consumer goods company has developed a decision-support environment used by more than 60,000 employees worldwide to see what is happening in the business
allowing remote executives to attend weekly review meetings in person. A California-based multinational energy corporation is using big data to transform the audit function.
For more information on the Executive Opinion Survey and a detailed explanation of how scores are computed,
For more information on the Executive Opinion Survey and a detailed explanation of how scores are computed,
OTHER INDICATORS Indicators not derived from the Executive Opinion Survey are presented in black bar graphs. For each indicator, a short description appears at the top of the page.
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 2014 World Economic Forum The Global Information technology Report
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 257 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 258 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 259 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 260 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 261 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 262 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 267 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 268 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 272 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 274 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 3rd pillar Infrastructure and digital content 2014 World
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 4th pillar Affordability 2014 World Economic Forum
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 287 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 288 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 7th pillar Business usage 2014 World Economic
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 301 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 302 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 304 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 305 3:
2. 5 7. 06 Extent of staff training*In your country, to what extent do companies invest in training and employee development?
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 2014 World Economic Forum 8th pillar Government
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 309 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 9th pillar Economic impacts 2014 World Economic
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 313 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 315 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 319 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 320 The Global Information technology Report 2014 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 321 3:
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 1. 02 Laws relating to ICTS*How developed are your country's laws relating to the use of ICTS (e g.,
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 1. 03 Judicial independence*In your country, to what extent is the judiciary independent from influences of members of government, citizens
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions Technical Notes and Sources 1. 04 Efficiency of legal framework in settling disputes*In your country
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 1. 05 Efficiency of legal framework in challenging regulations*In your country, how easy is it for private businesses
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 1. 06 Intellectual property protection*In your country, how strong is the protection of intellectual property,
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 1. 07 Software piracy rate Unlicensed software units as a percentage of total software
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2. 02 Venture capital availability*In your country, how easy is it for entrepreneurs with innovative
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2. 03 Total tax rate Sum of profit tax, labor tax and social contributions, property taxes, turnover taxes,
social contributions and labor taxes paid by the employer (in respect of which all mandatory contributions are included,
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2. 07 Tertiary education enrollment rate Gross tertiary education enrollment rate(%)2011 Tertiary
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2. 09 Government procurement of advanced technology products*In your country, to what extent do government purchasing decisions
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 3rd pillar: Infrastructure and digital content 3. 01 Electricity production Electricity production (kwh) per capita 2011 Electricity production is measured at the terminals of all alternator sets in a station.
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 4th pillar: Affordability 4. 01 Prepaid mobile cellular tariffs Average per-minute cost of different types of mobile cellular calls (PPP $) 2012 This measure is constructed by first
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 5. 02 Quality of math and science education*In your country, how would you assess the quality of math and science education
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum 326 The Global Information technology Report 2014 Technical Notes
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 7th pillar: Business usage 7. 01 Firm-level technology absorption*In your country, to what extent do businesses adopt new technology?
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 7. 02 Capacity for innovation*In your country, to what extent do companies have the capacity to innovate?
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 2014 World Economic Forum The Global Information technology Report 2014 327 Technical Notes
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 7. 05 Business-to-consumer Internet use*In your country, to what extent do businesses use the Internet for selling their goods and services
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 7. 06 Extent of staff training*In your country, to what extent do companies invest in training and employee development?
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 8th pillar: Government usage 8. 01 Importance of ICTS to government vision of the future*To what extent does the government have a clear implementation plan for utilizing ICTS to improve your country's overall competitiveness?
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 8. 02 Government Online service Index The Government Online service Index assesses the quality of government's delivery
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 9th pillar: Economic impacts 9. 01 Impact of ICTS on new services and products*In your country, to what extent do ICTS enable new business models?
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 9. 02 PCT ICT patent applications Number of applications for information and communication technology related
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 9. 04 Share of workforce employed in knowledge-intensive activities(%)Share of workforce employed in knowledge-intensive
ISCO-1968:(0/1) Professional, technical and related workers;(2) Administrative and managerial workers; and (3) Clerical and related workers.
ISCO-88:1) Legislators, senior officials and managers;(2) Professionals; and (3) Technicians and associate professionals.
Source: Authors'calculations based on International labour organization ILOSTAT Database (retrieved November 29, 2013) 2014 World Economic Forum 328 The Global Information technology Report 2014 Technical Notes and Sources
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 10.02 Internet access in schools*In your country, how widespread is Internet access in schools?
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 10.03 ICT use and government efficiency*In your country, to what extent does the use of ICTS by the government improve the quality of government
World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions 10.04 E-Participation Index The E-Participation Index assesses, on a 0-to-1 (best) scale
and learning programs for Mckinsey's consultants globally. Mr Beardsley was a Henry S. Dupont III Scholar (highest honors) for outstanding academic performance at the MIT Sloan School of management,
and is the Executive Sponsor for the company's sustainability programs. He has been a Task force member of the New Energy Architecture project run by the World Economic Forum
and completed Executive Business Management Programs at Harvard Business school and London Business school. 2014 World Economic Forum About the Authors 332 The Global Information technology Report 2014 Alex
he was a consultant and lawyer with more than 15 years of experience in the telecommunications sector.
Sergio Sandoval Sergio Sandoval is a Senior Expert in Mckinsey & Company's Brussels Office.
Malin Strandell-Jansson Malin Strandell-Jansson is a Knowledge Expert in Mckinsey & Company's Stockholm Office, specializing in telecommunications regulation.
Albania Institute for Contemporary Studies (ISB) Artan Hoxha, President Elira Jorgoni, Senior Expert Endrit Kapaj, Expert Algeria Centre de Recherche en
Director Gerhard Schwarz, Coordinator, Survey Department Azerbaijan Azerbaijan Marketing Society Fuad Aliyev, Deputy Chairman Ashraf Hajiyev, Consultant Bahrain Bahrain Economic
Bhutan Bhutan Chamber of commerce & Industry Sherab Lhamo, Research Officer Phub Tshering, Secretary general Druk Holding & Investment Randall Krantz, Strategy Adviser Bosnia and herzegovina MIT
Centre Letsogile Batsetswe, Research Consultant and Statistician Baeti Molake, Executive director Phumzile Thobokwe, Manager, Information and Research Services Department Brazil Fundação Dom Cabral, Innovation Center Carlos Arruda, Associate dean for Business Partnership, Professor
Expert, International Programmes and Projects Anelia Damianova, Senior Expert Burkina faso lnstitut Supérieure des Sciences de la Population (ISSP), University of Ouagadougou Baya
Director Estonian Development Fund Tõnis Arro, Chief executive officer Ethiopia African Institute of Management, Development and Governance Zebenay Kifle, General manager Tegenge Teka, Senior Expert
Meruyert Shabakbayeva, Expert Analyst Vladislav Yezhov, Chairman Kenya Institute for Development Studies, University of Nairobi Paul Kamau, Senior Research Fellow Dorothy Mccormick
Program Coordinator Marat Tazabekov, Chairman Lao PDR Enterprise & Development Consultants Co.,Ltd Latvia Stockholm School of economics in Riga Karlis Kreslins, EMBA Programme
and Marketing Director and Analyst Habib Sy, Director Général Mauritius Board of Investment, Mauritius Manaesha Fowdar, Investment Executive, Competitiveness Khoudijah Maudarbocus-Boodoo, Director
Executive director Nepal Centre for Economic Development and Administration (CEDA) Ramesh Chandra Chitrakar, Professor, Country Coordinator and Project Director Ram Chandra Dhakal, Executive director and Adviser
Research Foundation Salem Ben Nasser Al-Ismaily, Chairman Public Authority for Investment Promotion and Export Development (PAIPED) Mehdi Ali Juma, Expert for Economic
Managing director, Planning & Policy Cheng Wai San, Deputy Director, Research & Statistics Unit Teo Xinyu, Executive, Research & Statistics Unit Slovak Republic Business
, Executive secretary Rene van Essen, Director Dayenne Wielingen Verwey, Economic policy Officer Swaziland Federation of Swaziland Employers and Chamber of commerce Mduduzi Lokotfwako
Planning and Development, Executive Yuan Chien-Liang Chen, Deputy Minister J. B. Hung, Director, Economic Research Department Chung Chung Shieh, Researcher
of Strategy Nirmala Harrylal, Director, Internationalisation and Institutional Relations Centre Richard A Ramsawak, Deputy Director, Centre of Strategy and Competitiveness The Competitiveness Company Rolph Balgobin, Executive
Chairman Tunisia Institut Arabe des Chefs d'Entreprises Ahmed Bouzguenda, President Majdi Hassen, Executive Counsellor Turkey TUSIAD Sabanci University Competitiveness
Director Ozan Bakis, Project Consultant Sezen Ugurlu, Project Specialist Uganda Kabano Research and development Centre Robert Apunyo, Program Manager Delius Asiimwe, Executive director
the Report brings together a range of leading academics, experts, and industry leaders. The full Report can be downloaded at www. weforum. org/gitr
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