Measurement Standard B2c E-commerce Round tables Meetings in 8 European cities for e-commerce experts and invitees 2,,
By means of figures that are based on the Global Online Measurement Standard for B2c E-commerce (GOMSEC), interviews with e-commerce experts and clear tables and infographics,
In addition, we are very grateful to the experts across the world who selflessly invested their time
000 market research experts combine their passion with Gfk's 80 years of data science experience. By using innovative technologies and data sciences,
and more than 400 payments experts help our clients elevate their payment strategies to become a strategic asset to their companies.
Unfortunately, it is not possible anymore to match one employee to one customer at a time. Therefore, you will have to find new ways to accomplish personalization in your customer service.
These employees can then deal with customer requests or complaints in the required language and, equally important, in the right time zone.
Distribution of the number of employees in biotechnology firms in the Cambridge cluster...176 Figure 5-23:
Customers Suppliers Competitors Scientific journals Consultants Universities Public research institute manufacturing total R&d intensive industries Note:
Skills of employees and the ability to further develop these skills, are often a key resource in this respect.
Based on the literature and input from experts, each KET has been defined by a list of IPC codes
and technology outlooks which have been produced by various industry analysts and consultants in recent years. The main purpose of this exercise is to determine how large market volumes in the medium term (e g. 2015/2020) for KETS
and specialist consultants. System characteristics have to be supportive, including the right infrastructure, well-trained staff,
as are people who have the skills to form a productive team of experts from different backgrounds.
For example the difference in business models focusing on continued miniaturisation versus a diversification of new functionalities makes a comparison along number of employees or levels of investment little meaningful.
and the Federal government to attract highly qualified experts, notably from the United kingdom. In the 1970s and 1980s a vibrant cluster emerged around the quickly developing market for telecommunications equipment driven by a number of spin-offs from large firms in the region.
All dedicated biotechnology companies have combined a number of employees of around 10,000: the whole biotechnology cluster, including universities and supporting activities,
Although there are larger biotechnology companies with more than 250 employees, most firms in the Cambridge cluster have approximately 11-20 employees (see Figure 5-22).
These SMES focus on R&d and license-out technology to larger players with manufacturing and marketing capabilities.
Furthermore, there are many companies with less than six employees, indicating the continuous development of start-ups within the cluster. 52 http://www. protoneurope. org/news/7th-annual-conference-2010-athens
Distribution of the number of employees in biotechnology firms in the Cambridge cluster 05 10 15 20 25 30 less than 6 6-10 11-20 21-50 51
but also by large established biotechnology organisations (number of employees higher than 250), which offer potential knowledge transfers
and property advisers, and regional biotechnology associations. Finally, they want to associate the new company with the image of Cambridge as a leading scientific centre. 55 Market demand Next to the relatively easy access to financial resources and markets in London,
a range of professional advisers and services (including biotechnology associations), a culture that respects risks,
Over the last 30 years, the biotechnology cluster has grown to 1. 400 life science firms with 90,000 employees
founded either by former employees of Genentech or by former university staff. There the anchor company took the dominant role
In a similar vein, the maturity and success of the cluster has attracted all sorts of professional services to the area (think of specialist lawyers, brokers, marketing experts,
collaboration PPP and VC Strong social networks of university graduates and ex-employees of large companies that start their own company Capabilities World leading scientists on biotechnology Very
however, account for the largest proportion of turnover and employees. But important for cluster development, these large firms do not actively develop the cluster (Sydow et al.
or nr of firms'turn over (20 percent) and employees (12 percent) Very strong focus and concentration on niches Strong international orientation Strong funding structure for firms (tax incentives
which can be translated into highly motivated managers and employees and successful mobility and training programmes.
Interactions between well trained graduates, returning graduates (from abroad), academic entrepreneurs, firm employees, government representatives and strategic investors have become more effective throughout time.
establishment of cluster platform by group of firms Dates back to 1990 as machinery cluster Officially established as development/cluster region around 2000 Size 44 firms (70 percent SMES) 10,000 employees
As a result, health of the employees can be expected to improve as work-related accidents go down.
Next to that, KETS have developed strongly thanks to the spin-offs of large companies (ex researchers starting a patent based business, ex employees starting new (supplier) firms.
with investments from the former amounting to 19%of total FDI investment flows to the EU. 4 Expert group to the European commission,
'report of an independent expert group chaired by Mr Esko Aho. 13 Tsipouri, L. Paper presented at the European commission Mutual Learning seminar,
2012.14 Expert group report to the European commission, 2009,‘Le monde en 2025. La montée en puissance de l'Asie et la transition socio-écologique'.
'15 Expert group report to the European commission, 2007, report of the taskforce on sustainable construction. 16 Expert group report to the European commission, 2008,‘Challenging Europe's Research:
Rationales for the European Research Area (ERA'.'18 Europe's compet it ive technology prof i l e in the global ised knowledge economy Figure 14:
2000 11 19 See the report of the independent expert group on R&d and Innovation chaired by Mr Esko Aho,
The Rise of the Network Society, Blackwell Publishers Ltd, Oxford, UK Expert group report to the European commission,
chaired by Mr Esko Aho (2005)‘ Creating an Innovative Europe'Expert group report to the European commission (2007)‘ Accelerating the Development of the Sustainable Construction Market in Europe,
'COM (2007) 860 final Expert group report to the European commission (2008)‘ Challenging Europe's Research:
Rationales for the European Research Area (ERA)' Expert group report to the European commission (2009)‘ Le monde en 2025.
There may be common heritages amongst entrepreneurs and employees, too education, interests, personality, and their journey through life.
and for more detail of Tech City's evolution, see Appendix‘A'.7 Rees, D. Personal recollections as an employee of UK Post office Telecoms 8 http://techcitynews. com/2014/06/10
and employees want to be located.§§Business complementarity. Enterprise owners value the physical closeness and availability of services from other companies.
demand for integrated/convergent entrepreneurial graduates and skilled employees Networking/partnering organisations networking competencies, partnership broking,
Employees look forward to interacting with colleagues, customers and partners in the physical workplace. Business owners have to be careful to ensure that the free,
For the past two and a half years she has been working as a strategy consultant at Atos.
leading Chinese telecommunications company CIOS Subject matter experts See demographics for a full overview of the research methodology.
whether from their peers, external consultants, the print media, online webcasts or others. They are interested strongly in building their career upon management skills.
, Zooplus 2007 2012 Consultant Business and Information Strategy, Capgemini Consulting 2007 2012 Post graduate Management, Otto-Friedrich-University Bamberg 2002 2006
Consultant, Centrum für betriebliche Informationssysteme 2001 2002 Product Portfolio Manager, Atraxis (Swissair) 2000 2001 Consultant Strategic Product Management, Lufthansa Systems
From our interviews with leading experts and CIOS, we gathered advice and guidance on how to prepare for a digital world
We also conducted detailed interviews with a range of CIOS and IT experts, to add additional context to our data and findings.
Results and discussion At the moment, companies hiring less than 10 employees produce more than 20%of Europe's value added
Investment Priorities,(Fitzpatricks Associates, Consultants, Doehlg and Forfás, 2004), and complements the NCC report: Our Cities:
Much of this has been addressed by a recent Expert Group on Future Skills Needs (EGFSN) report
and targeted skills development programme to address the needs of those employees emerging from the declining construction sector in particular is required (FAS, Skillnets).
A particular challenge for the region will be to address skills development needs of those employees emerging from these sectors
A particular challenge for the region will be to address skills development needs of those employees emerging from sectors that demonstrated strong growth over the period to 2008,
Realising Potential The Expert Group on Future Skills Needs in its commentary on IFS noted that
18 Expert Group on Future Skills Needs (December 2007) The Future Skills and Research Needs of the International Financial services Industry 19 Enterprise Ireland (2009) Best
sectoral experts and entrepreneurs for on the spot brainstorming and knowledge sharing on successful commercialisation strategies. The intention is for Ideagen to spark new ideas for new businesses and joint ventures with high-growth potential in an open environment.
Skillnets Skillnets provides industry specific training programmes to employees of networks of firms, based on their defined needs.
A very close relationship is maintained with these clients by the Development Advisers and an intensive round of new meetings started in September.
IDA actions underway IDA is very active in seeking to win additional investment for Waterford utilising the skill sets of the Talk Talk employees, the ready-togo facility and the Gateway location
Indeed, some employers have offered employment to the existing employees in other regions within the country.
Initiatives to date included EI/CEB representatives were available to employees on site every Wednesday during September/October since the announcement of closure.
EI participated in an agency information day for employees held in September and is engaged in follow-up initiatives.
‘Idea generation'and start your own business workshops for employees of Talk Talk were held in WIT in Q4 2011 and additional workshops in co-operation with the Waterford CEB will be held in 2012.
Active liaison with outplacement consultants (working with employees on site) commenced in Mid september to identify potential start-up projects
Mentor appointed to one group of employees exploring business opportunity in call centre related activities. EI is undertaking a broader range of initiatives within the South East region to intensify their efforts on start-ups.
In October 2011 Skillnets announced an investment of €250, 000 for the immediate provision of training for Talk Talk employees,
Skills upgrading for contact centre employees Skills upgrading initiatives for contact centre employees to be progressed, in particular for multilingual skills through Skillsnet.
On 17 october 2011 Skillnets announced an investment of €250, 000 for the immediate provision of training for Talk Talk employees,
P (Education) and Q (Human Health and Social work)- P&q may contain private sector employees 5 Employment in companies that are clients of the enterprise agencies;
Forfás Annual Employment Survey 2010 Small firms and entrepreneurship There are 20,947 micro enterprises with less than 10 employees in the South East region and an additional 1,
556 small businesses with between 10 and 49 employee taken together this is about 11.5 percent of the total small enterprises in the State7.
between WIT and Aberystwyth University and between leading experts and network participants. The project is being undertaken by the Centre for Enterprise Development and Regional Economy (CEDRE), School of business, WIT in partnership with the School of management and Business, Aberystwyth University, Wales.
European globalisation adjustment fund 2009 2011 A number of former Waterford Crystal employees were funded under the EGF and enrolled in WIT across a range of disciplines including social studies, visual art, electronic engineering, horticulture, recreation, arts and sports management.
and developed a prospectus of education programmes for Talk Talk employees to review and request a place.
Of the 230 Talk Talk employees that completed profile sheets for CCMA, about 25 percent were qualified to ordinary degree (Level 7) or higher,
Waterford Chamber Skillnet held a Jobs Fair where member companies with job vacancies will meet with Talk Talk employees at end October.
which will allow them to provide for the training needs identified through their engagement with the Talk Talk employees.
On 17 october 2011 Skillnets announced an investment of €250, 000 for the immediate provision of training for Talk Talk employees,
Management capability has a positive effect on the level of upskilling undertaken by employees. 50 Acronyms BPO Business Process Outsourcing CC Contact Centre SSC Shared Services Centres
As a sector, BPO/Contact Centres experience high employee churn however, in more regional locations employee churn can be as low as 8 percent (compared with 20 25 percent in Dublin.
in what is a high employee churn sector is a real challenge. Often individuals see BPO/Contact Centre as offering limited career opportunities,
Agency Responses In relation to Displaced Talk Talk Workers66 IDA Ireland IDA has been very active in its quest to win additional investment for Waterford utilising the skill sets of the Talk Talk employees,
Indeed, some employees have been offered employment to the existing employees in other regions within the country.
IDA and the Department of education and Skills are working to secure EGF (European Globalisation Fund) support for the Talk Talk employees.
Enterprise Ireland Immediate Talk Talk Related Activities Undertaken Enterprise Ireland participated in the agency information day for employees held at end September 2011.
Idea generation and start your own business workshops for employees of Talk Talk in co-operation with the Waterford City Enterprise Board took WIT.
EI/CEB representatives were available to employees on site every Wednesday and CEBS are continuing discussions with a number of participants.
EI actively liaised with the outplacement consultants that were working with employees on site from Mid-september to identify potential start-up projects.
A mentor was appointed to one group of employees exploring business opportunity in call centre related activities.
Notable among these companies has been Sun Life where the program is currently upgrading the skills of around 30 Sun Life employees.
and a Bachelor of science Degree in Good Manufacturing Practice and Technology on a part-time basis for employees from companies including Dawn Meats Group, Glanbia plc, Bausch & lomb, Inc.,Genzyme Corp.,IVAX
and researchers in the School of engineering have links with WRH orthopaedic consultants examining materials for biomedical applications. 68 In collaboration with Teagasc,
The Centre Manager, a WIT employee cooperates with Wexford County Enterprise Board and County Wexford Partnership to deliver education and training programmes for SME owners and industry in the Wexford area.
A very close relationship is maintained with these clients by the Development Advisers and an intensive round of new meetings started week commencing 19th september In addition,
IDA actions underway IDA has been very active in seeking to win additional investment for Waterford utilising the skill sets of the Talk Talk employees
Indeed, some employers have offered employment to the existing employees in other regions within the country.
Initiatives to date included EI/CEB representatives were available to employees on site every Wednesday during September/October since the announcement of closure.
EI participated in an agency information day for employees which was held on Friday 30 september. Further initiatives planned include:
Idea generation and start your own business workshops for employees of Talk Talk in co-operation with the Waterford City Enterprise Board took place in WIT
Active liaison with outplacement consultants (working with employees on site) commenced on 15 september to identify potential start-up projects
Mentor appointed to one group of employees exploring a specific business opportunity related to the call centre sector.
Skills upgrading for contact centre employees Skills upgrading initiatives for contact centre employees to be progressed, in particular for multilingual skills through Skillsnet.
Number of employees in active enterprises by size and region, 2006 and 2009 2006 2009 CAGR 06-09%of national 06%national 09 All persons engaged
The presentations by experts from a range of fields illustrate the potential to unleash innovation to address social challenges through new entrepreneurial and policy experiments.
A first CSTP Expert Workshop on Fostering Innovation to Address Social Challenges was held at the OECD in Paris on 25-26 may 2009.
limited to delegates and experts with relevant professional experience and/or academic expertise, a second larger Workshop was held at the OECD in Paris on 9-10 november 2009 to go deeper into the policy challenges
and the reinforcement of international networks of policy makers and experts in this field. Some eleven organisations from six countries signed the Charter of its establishment and agreed on a definition of social innovation
The FSI stakeholders, through a consultative process with international experts carrying out field analysis in several countries to identify its main features,
and involve peer-to-peer learning rather than lectures from experts. Parents must feel that they are in charge of their lives, must experience some quick successes at home,
and involve peer-to-peer learning rather than lectures from experts. Parents must feel that they are in charge of their lives
This is delivered by NESTA's Public service Innovation Lab a team of innovation experts working with partners to test
external experts and practitioners to have a breakthrough toward social system reform. The Task force for regional utilization of distributed power supply targets dissemination of micro hydro power and other distributed power.
and not to be accessible for non-experts. As one of strategies to diffuse widely micro hydro power system,
the Area management team also makes efforts to extend the cooperation network to external experts and practitioners.
and counterclaims from scientists and experts on a whole range of issues. As Giddens (1990) points out in these circumstances,
the boundary between experts and the wider public has become blurred whenever one speaks of users and producers of knowledge (Nowotny, 1999).
Increasingly, the interaction between experts and public is considered an important precondition for technological and social innovations to occur.
For policymakers, experts and leaders, this makes social innovation particularly messy and uncontrollable and can therefore, be difficult to accept.
and experts are faced with a dilemma. Whilst on the one hand, engagement and collaboration may for them mean a loss of control, on the other hand,
Multi-Stakeholder Communication Level1 Level2 Educating to all employees about sustainability Level3 Identifying the agenda to tackle Level4 Integrating into every process of business The Goal for Sustainability Affirmative Social
2 Educating to all employees about sustainability CSR Training, Sustainability Workshop, Volunteer Program 3 Identifying the agenda you tackle with Making the target to lead the industry,
selected at random, who are invited to act as consultants, having been granted leave from their place of work,
Experts and lobbyists have the opportunity to present their positions, but, like juries, discussions involve only the participating citizens.
provision of contentious information by experts;(good) small working groups of changing composition; publication of results in a citizens'report.
personally invited stakeholders and experts, or sometimes selected participants, meet in the run up to the conference over two weekends
and to formulate questions to be addressed to experts; implementation: questions and discussion with experts; conclusion:
preparation and public presentation of a concluding document. Example: Streitfall Gen-Diagnostik The case of genetic diagnosis German Museum of Hygiene, Dresden:
the American organization consultant Harrison Owen, developed it as a by-product of an international conference he had organized.
These candidates are joined then by a team of experts, forming a group that can be joined freely by other participants,
while the experts may add suggestions or comments. The moderators then prepare a vision paper based on this material
of being for-profit SMES (6 499 employees) with the key respondent (owner chief executive officer CEO, director) in a knowledgeable management position (Floyd and Wooldridge 1994.
The median size of the firms was in the 20 49 employee category with a small minority of firms larger than 100 employees (n=18.
3) number of IT employees; and (4) number of personal computers and terminals per employee. Firm Performance.
The firms participating in this study were SMES that were traded not publicly. Like many of the study's constructs,
and to hire employees that are capable of utilizing IT to implement competitive business-level strategies successfully.
and labor markets that balance employee protection with the interests of employers. Moreover, public institutions in Switzerland are among the most effective and transparent in the world (5th.
''The benchmark scenarios were compiled by individual experts or subgroups of experts, during the Genoa workshop.
An example (only one among several) for the mean importance of the Congestion Charging ICT on the KPIS is shown in Fig. 3. 28 C. Georgopoulou et al. 4. 3 Implementation of Expert Charging ICT in the Brenner
on the Expert Charging ICT over the Brenner corridor. This corridor concerns freight transport from Berlin
5 as Table 4 ICT benchmark scenarios Scenario no Corridor Mode ICT 1 Mare nostrum SCM Tracking units 2 Brenner Road Expert charging 3
IWT Expert tolls 12 Nureyev Maritime E-admin 13 Nureyev Maritime Icebreaker assignment/IBNET 14 Cloverleaf Road Platooning 15 Cloverleaf Road
4. 3. 1 General Description of Expert Charging ICT EC countries are implementing various ICT regarding nationwide road pricing schemes, due to rising levels of traffic congestion and emissions.
our analysis focuses in ICT systems similar to the German highway truck toll system. 4. 3. 2 Expert Charging ICT Status on Corridor There are four countries involved in the corridor:
In Germany, an expert charging system for trucks is implemented already, the so-called LKW-Maut. In January 2004, Austria introduced an electronic toll collection system for trucks over 3. 5 t,
to internalise the external costs of transport. 30 C. Georgopoulou et al. 4. 3. 3 Benchmarking of Expert Charging ICT
Last but not least, an indirect but potentially significant effect of expert charging ICTS can be generated that revenues by them can be used as‘offsets',that is,
Innovation and Technology (BMVIT) to disseminate them in particular in Austria and the countries of the Smart Grids D-A-CHCOOPERATION but also to interested experts in other European countries and worldwide.
In preparation of this workshop we developed, together with national key experts, Smart Grids Country Snapshots, giving an update and overview about the national R&d activities on three slides per country as an input to the workshop.
44 Smart Grids Country Fact Sheets 49 6 Country Snapshots for national experts EEGI/ERA-Net Smart Grids Workshop March 14th, 2011
and research institutions according to national and EU funding guideline Orders to experts to produce studies on specific topics 40 DE:
The Energy Strategy process (Energie Strategie Österreich, www. energiestrategie. at) is a trans-ministerial initiative, where more than 150 experts from industry,
For this document, a group of experts identified 5 broad challenges that provide a framework for visions, bottlenecks and needs for research demonstrators in the field of Smart Grids.
One expert group has been installed to each programme, and one of these is related to Smart Grids.
Fabrizio Sestini European commission DG CONNECT Senior Expert (Advisor) Digital Social Innovation 4 Growing a Digital Social Innovation Ecosystem for Europe What is it?
and transparency by supporting journalists and other experts to access information and report key stories.
The workshop brought together over 70 DSI practitioners, researchers, experts, and poliy makers from different European countries,
when they were founded, turnover, number of users, size of organisation, employees etc) What they were trying to achieve with their service,
often done in collaboration with external entrepreneurs and internal government policy experts. Engaging citizens and nonprofits to find new ideas These labs focus on opening up government to voices and ideas from outside the system,
Qualitative responses to the idea-interviews or meetings/consultation with key stakeholders, such as domain experts and possible purchasers of the service to establish what social challenges need to be addressed
Sigma Orionis Mayo Fuster Morrell Fellow of the Berkman Centre, Researcher, Institute of Govern and Public Policies (AUB) Gohar Sargsyan Adviser and founding member, OISPG;
Consultant Logica Daniel Kaplan Founder and CEO, The next-Generation Internet Foundation Simona Levi Founder, Forum for the Access to Culture and Knowledge Markkula Markku Committee
We would also like to thank the experts from around Europe who attended our DSI policy workshop in Brussels on February 17th, 2014,
Over the course of this project we have spoken to numerous experts in the Europe and internationally,
/docoffic/official/communic/comm en. htm 8 Smart specialisation has also been advocated strongly by the Synergies Expert
'a Policy Brief of the Knowledge for Growth Expert Group advising the then Commissioner for Research, Janez Potonik. 13 Firstly, a transition from an existing sector to a new one based on cooperative institutions and processes,
preparation, assessment (a review by peer regions and experts) and post-review follow-up. Stage 1:
During this preparatory stage, the representatives of the region under review prepare a review of their region's RIS3 in consultation with the S3 Platform team and experts.
representatives of the European commission and independent academic experts working in the field of smart specialisation. Following the peer review phase,
A key feature brought in by these European union-sponsored exercises was the introduction of external experts in this analytical phase.
when the external consultants and experts were involved truly in the exercise, when foreign experts teamed up with national or regional ones,
or when they acted as coaches for the regional decision-makers (to ensure a strong legacy from their input,
This involves expert work on value chain analysis (undertaken in an international environment and enlightening the spatial division of labour),
These types of analysis are conducted by experts who study the cases in close cooperation with cluster actors:
Mixing regional experts with international experts helps to give more weight to the international competitiveness issue.
and involve interactions between experts (Table 1; see more details on the FOREN website. For RIS3, foresight studies would ideally combine regional expertise with international expertise able to put regional assets in perspective with wider trends. 22 Neffke F. and Svensson Henning M. 2009
mind mapping) X XX X X X X X Expert panels XX X X X X X Delphi survey X X X
and external experts who can contribute to the benchmarking and peer review processes. Defining the scope of the RIS3 is crucial,
with a wide participation of actors and experts from within and outside the region. This needs to be communicated, understood and acknowledged:
and international experts who can offer benchmarking and peer review services, for example. Figure 1 exemplifies a number of organisations belonging to each of the previous categories,
of which is depicted by a different cell in the three-dimensional box of regions. results/outcome indicators classification scheme on the use of results/outcome indicators within a reformed Cohesion Policy adopted by the international panel of experts
and proposed for discussion to a wide regional audience (including national representatives as well as foreign experts at relevant points).
while evaluation should be carried out by independent experts, guided closely by those responsible for the policy.
as well as experts to work directly on regional development priorities. Universities are a critical'asset'of the region
the European Social Fund and the Cohesion Fund and repealing Regulation (EC) No. 1083/2006.89 References Policy Recommendations of the High-level Expert Group on KETS (2011). 98 Commission Communication
The importance of saving jobs in the EU's creative industries,'TERA Consultants, March 2010.
'etc. 91 A group of experts from Member States currently working on the'strategic use of EU support programmes,
New forms of engaging with employees, end-users or citizens, NGOS and local communities can be powerful tools for innovation,
Overtext Web Module V3.0 Alpha
Copyright Semantic-Knowledge, 1994-2011