She decided to shake the hands of every one of the 8, 500 employees of the Department, across 59 districts,
and thus constantly decrease costs. 3 44) Quality circles are a group of employees who volunteer to meet up to identify,
as well as see the work of the employees and staff. It is always a useful exercise for a venture 4 76 THE OPEN BOOK OF SOCIAL INNOVATION to consider how it could best present its work
or freeing up time for public sector workers to volunteer for socially innovative projects. 394) Secondments of public sector employees into‘skunk works',innovation teams,
000 volunteers contribute to the UK NHS. 401) Secondments of public sector employees to community organisations and private enterprises,
do enough R&d internally to recognize external significant R&d Advantages First movers advantage Having better business models is more important than being a first mover Employees Professional employees inside the company Working with professional within inside
when they were founded, turnover, number of users, size of organisation, employees etc) What they were trying to achieve with their service,
The decline in EU labour productivity growth rates in the mid-990s was attributed equally to a lower investment per employee and to a slowdown in the rate of technological progress (Kok, 2004.
or institution takes a job traditionally performed by a designated agent (usually an employee) and outsources it to an undefined, generally large group of people in the form of an open call over the Internet.
Doing Business 2015 Spain 16 STARTING A BUSINESS Formal registration of companies has many immediate benefits for the companies and for business owners and employees.
And their employees can benefit from protections provided by the law. An additional benefit comes with limited liability companies.
Has between 10 and 50 employees. Conducts general commercial or industrial activities. WHAT THE STARTING A BUSINESS INDICATORS MEASURE Procedures to legally start
Has 60 builders and other employees. The warehouse: Is valued at 50 times income per capita. Is a new construction (there was no previous construction on the land.
Have 50 employees each, all of whom are nationals. The property (fully owned by the seller:
and firms listed in credit registry as percentage of adult population Has up to 50 employees.
(i e. before tax claims and employee claims) when a debtor defaults outside an insolvency procedure?
(i e. before tax claims and employee claims) when a business is liquidated? Yes are secured creditors subject to an automatic stay on enforcement
amount Employee paid-Social security contributions 0 paid jointly 6. 35%gross salaries 0 withheld Value added tax (VAT) 1 online filing 44
Also new is that Doing Business collects data on regulations applying to employees hired through temporary-work agencies as well as on those applying to permanent employees
or employees hired on fixed-term contracts. The indicators also cover additional areas of labor market regulation
employee termination, weekend work, holiday with pay, night work, protection against unemployment and medical care and sickness benefits.
Between 2009 and 2011 the World bank Group worked with a consultative group including labor lawyers, employer and employee representatives,
or a grocery store Is a full-time employee Is not a member of the labor union, unless membership is mandatory The business:
Is a limited liability company (or the equivalent in the economy) with 60 employees. Operates a supermarket or grocery store in the economy's largest business city.
whether employers are required legally to provide health insurance for employees with permanent contracts. Doing Business also assesses the mechanisms available to resolve labor disputes.
Yes Health insurance existing for permanent employees? Yes Availability of courts or court sections specializing in labor disputes?
A number of informal interactions were conducted with the entrepreneurs/practice leads, their employees, and relevant DSI communities.
and number of employees. New clustering and categories will then emerge from the empirical data.
and government employees gathered from across the city, each with a track-record of success in their particular neighbourhoods, would be more effective than so-called independent private contractor in determining how to best unify a website that can provide access to information about public resources in the city.
This global organisation is run by a small, highly-skilled online team of 11-50 employees,
but by supporting independent miners and manufacturers who guarantee basic standards to their employees. On November 13 2013 Fairphone announced that it had sold the first batch of 25,000 smartphones,
out of its 227 employees there are virtually no managers, and staff are given a great degree of autonomy in choosing the types of projects they wish to work on;
and innovation are contingent upon employees investing themselves in the projects they commit themselves to.
and private businesses and corporations who want to engage their employees in making strategic decisions. At its simplest the process of using Liquid Feedback can be described as follows.
Almost all employees of Peerby own a piece of the company through stock options and through these have a direct stake in its successes and failures,
A number of informal interactions were conducted with the entrepreneurs/practice leads, their employees, and relevant DSI communities.
and number of employees. New clustering and categories will then emerge from the empirical data.
and government employees gathered from across the city, each with a track-record of success in their particular neighbourhoods, would be more effective than so-called independent private contractor in determining how to best unify a website that can provide access to information about public resources in the city.
This global organisation is run by a small, highly-skilled online team of 11-50 employees,
but by supporting independent miners and manufacturers who guarantee basic standards to their employees. On November 13 2013 Fairphone announced that it had sold the first batch of 25,000 smartphones,
out of its 227 employees there are virtually no managers, and staff are given a great degree of autonomy in choosing the types of projects they wish to work on;
and innovation are contingent upon employees investing themselves in the projects they commit themselves to.
and private businesses and corporations who want to engage their employees in making strategic decisions. At its simplest the process of using Liquid Feedback can be described as follows.
Almost all employees of Peerby own a piece of the company through stock options and through these have a direct stake in its successes and failures,
They need specialised employees who can build, maintain and further develop their online business and,
and for business to have qualified employees. Recommendation 15: Consumers and the commerce sector are need in of e-skills to shop and trade online.
%since the start of the initiative and recruited more than 100 employees. www. shields-e. com Good practice examples The Footprint Chronicles:
Spain France Contributions to value added per employed person, in percentage points 1990 95 1996 2002 Source:
or implementation 23 Lack of ICT skills in workforce 22 Employee resistance to change 22 Other 3 The Economist Intelligence Unit 2004 17 Reaping the benefits of ICT Europe
and to give users (employees, suppliers and customers) the confidence to use them. Elie Simon, president EMEA of Sun microsystems, believes regulators must seek to develop unified security standards to protect Europe's network infrastructure.
or support third-party initiatives to improve managerial and employee skills in ICT use. This is particularly relevant to staff in SMES,
quality circles and other mechanisms to promote employee involvement in decision-making; greater informationsharing; a more imaginative use of monetary incentives and other rewards;
or implementation 23 Lack of ICT skills in workforce 22 Employee resistance to change 22 Other 3
%respondents) Improved management information 51 Communication and collaboration between employees 48 Customer relationship management 33 Integration of existing data/technologies 33 Remote/mobile working 23
%respondents) Improved management information 47 Customer relationship management 41 Communication and collaboration between employees 32 Supply chain integration 31 Integration of existing data/technologies 29
or join a market innovator start-up or SME as an employee Start up Assessing the success factors for an entrepreneur in establishing an innovative organization and making it a viable venture,
and number of employees, in particular identifying and realizing win-win opportunities for collaboration between market leaders and market disruptors Employment (2014e relative to 2008 level) Valueadded (2014e relative to 2008 level) 0. 9 1
or the willingness and ability to take the risk of joining an innovative start-up as an employee. 12 Figure 10 details a conceptual model for the factors influencing
%Concern about financial benefits is greater among respondents potentially joining an entrepreneurial venture as an employee (37%)than those starting their own venture (29%.
Employees of the Finnish start-up Rovio had developed 51 programmes, none of which was a commercial success. After going through this, their 52nd programme, Angry Birds,
with a clear majority in the European union (EU) now favouring work as an employee. Another is the prevailing attitude towards entrepreneurs
%since 2007 The EU is home to 19.0 million micro companies (those with less than 10 employees),
Martin Vollmer, Chief Technology Officer, Clariant Developing culture and organization Promoting an R&d setup with specific organizational structures integrating employees, partners and customers Barclays Open Innovation:
A team of 15 ABB employees collaborated with Fastned to develop the concept. DSM/Provexis:
Could you estimate what proportion of SME employees in your country are working in innovation-driven SMES?
The growth outlook and ambitiousness of enterprises is expressed by entrepreneurs'expectations concerning the increase in employee numbers as well as their ambitions on the international market.
expectations of early-stage enterprises concerning a fast increase in employee numbers (i e. more than 10 employees in five years and over 50%of growth) are lower,
remaining lower when compared with the respective indicators in Latvia and Lithuania. Key activities on an agenda to foster innovation-driven entrepreneurship in Europe:
they might encourage a corporate culture with spin outs and employee circulation; and they might view being located in a strong and innovative entrepreneurial ecosystem as a long-term value.
the importance of this issue decreases while the relevance of other difficulties increases, including severe competition, availability of skilled employees and managers,
Partner to encourage active engagement in start-ups as employees and as founders. Individual attitudes and skills can be influenced effectively by direct experience in a start-up environment, for example through internship programmes or employment opportunities.
These experiences build on school-based programmes and often lead to employees founding their own businesses.
and direct it towards venture markets Supporting entrepreneurs to access skilled employees to join their ventures Providing mentoring to new founders Providing more opportunities for potential entrepreneurs to obtain practical experience in an innovative business
please email europeentrepreneurship@weforum. org. 56 Enhancing Europe's Competitiveness Endnotes 1. The entrepreneurial life cycle is defined here as including the factors influencing an individual to turn an idea into economic activity or join a start-up as an employee,
For example, the Gellman (1976,1982) data base identified SMES as contributing 2. 45 times more innovations per employee than do large firms.
Audretsch (1995) identifies SMES as contributing 2. 38 times more innovations per employee than do large firms.
%while five-year employee growth was 9. 8%.44. One of the keys to the success of the German Mittelstand has been their strong commitment to global expansion.
Indeed, non-marketing employees in the German Mittelstand engage in direct contact with customers at twice the frequency as in the largest German corporations.
and financial employees in order to make sure innovative activities truly meet customer needs. WK1 15 The Network and Flexible Production Strategies 47.
which employees perform a wide variety of different tasks. 15 Porter (1990) provides examples of Italian ceramics and gold jewelry as industries in
Two-dimensional plot of SMES according to their innovative capacity Leading Technology Users 10-15%of the SME population(>5 employees) Technology Developers 1-3%of the SME population
(>5 employees) Non-Innovative SMES about 40-45%of the SME population(>5 employees) Potential Innovators about 40%of the SME population(>5 employees) IIII IV
15 40 Firm size (employees) 47 43 73 R&d budget as%of turnover 21,7%32,1%10,9%Growth during 1996-1999 (in terms of employees) 89
<250 employees and independent. 25 Including CRAFT-projects (14,5%without CRAFT-projects. 26 In respect of Belgian (Flemish) definition of the SME:
less than 200 employees. 27 SME according to the Anvar-classification: less than 50 employees. 28 Only related to equity financing organised by the main R&d granting institute!
WK1 26 budget in the following years. R&d grants seem to have substantial additivity to the size of the R&d investments of leading technology users
A typical such SME might have three employees out of thirty who spend part of their time on R&d activities,
We used the number of employees to account for the effect of differences in the size of the firm.
SME development The Andalusian business structure lacks medium-sized firms The Andalusia economy is dominated by SMES with over 99%of firms having less than 500 employees.
between 50 and 500 employees demonstrates an underlying structural problem in growing local enterprises to a level that can contribute more significantly to employment creation and regional growth.
The propensity of firms to be innovative through technological development is inevitably dependent on the skills levels of its employees and its owner-managers.
Micro firms (less than 10 employees) dominate the economy, representing over 90%of the total. This is typical of Figure 3. Andalusia's foreign trade and trade balance (1990-2008)( € 000s) Imports Exports Trade balance Source:
Consultancies, joint research projects and university training programmes for employees were also relatively common involving between 15%-25%of the surveyed enterprises.
The technical qualifications of employees (among other factors) even affect a company‘s attitude toward innovation (Coronado, Acosta, & Fernández 2008.
Not surprisingly, then, investment by firms in their employees‘human capital has been shown to encourage innovation and entrepreneurship (Sevilier, 2006.
Human capital that combines education and experience gives employees the adaptiveness so key to entrepreneurship (Wright, Hmieleski, Siegel and Ensley, 2007.
the high costs of terminating employees are in part responsible for a shift towards temporary hiring contracts,
Employers will also have more flexibility in reducing working hours (and salary) of employees. These reforms may force Spanish labour market regulation to begin to converge with that of its northern European neighbours.
The DUI mode of innovation builds upon the skills and knowledge of employees throughout the firm, not just its research department.
had few employees with higher education degrees and few of them had R&d departments. Among the remaining 305 firms that collaborated with universities,
especially when compared to other leading industrial countries in the OECD. More than three quarters of Canadian firms have less than 10 employees.
and the total share of business expenditures on R&d from firms with more than 250 employees is significantly lower than the OECD average.
At Sybase, an enterprise software company that spun-off from the original WATCOM Corporation, with over 250 employees in its Waterloo campus alone,
15 per cent of its current employees are Waterloo co-op students, and more than half of their Waterloo staff consists of former co-op students.
which require employees to have completed a year of full employment before qualify. Many under-25s are unable to demonstrate 12 months‘worth of unbroken employment (The Leader, Andalusia Suffering Most from Unemployment
Assessment of the region SMES in the Andalusia economy The Andalusia economy is dominated by SMES with over 99%of firms having less than 500 employees (see table below.
of mittelstand firms, medium-sized firms between 50 and 500 employees, demonstrates an underlying structural problem.
Table 7. Size structure of firms in Andalusia, 2008 Size of firm%of total enterprises%change 2007-8 Micro-enterprises 95.06-1. 73 Self employed (no employees
) 51.57 0. 38 1-9 employees 43.48-4. 3 Small firms (10-49) 4. 31-13.95 Medium sized firms (50
The fur industry is dominated also SME with over 2 000 independent producers in a labour intensive sector that has 3 000 direct employees but around 25 000 indirect jobs in supporting and dependent
while members of employer associations account for 55 percent of private sector employees (Anderson and Mailand, 2005).
and firing of labour while employees are given generous social protection and rights to retraining has been attributed as a major factor in the resilience of Danish SMES through past crises (Anderson and Mailand, 2005, Madsen, 2006).
and prompt more redundant workers and employees to set up their own businesses. Here, the regional government could work closely with the Technological Corporation of Andalusia (CTA) to undertake a review of current levels of company spinoffs
As of 2008, micro enterprises (less than 10 employees) accounted for 95, %and small firms (10-50 employees) for 4. 3%of the whole enterprise population,
thus making up altogether over 99%of the total. The paucity of medium-sized firms (50-250 employees) points to an excessive business fragmentation that undermines the competitiveness of the region.
Innovation and internationalisation are both key to the growth of Andalusia‘s small firms. Three key policy issues have arisen in this area:
in 2009 there were 3, 283,495 companies with between 0 and 249 employees. Over the decade (1999-2009
Companies which employ between 10 and 249 employees and whose annual turnover does exceed not €50 million or
or its employees but also to the organization's ability to exploit it. In summary, Zahra and George (2002) highlighted four distinct
has been compared with reference to the ROA and number of employees. The results revealed no significant differences between the two groups.
, p>.10) in 3 Iberian System Analysis of Balance (SABI) is an online database with detailed financial information about Spanish and Portuguese companies. 54 terms of age, number of employees,
To represent firm size, variables such as number of employees, total sales, and total assets have been introduced.
Then, the 59 variable which best fits the model was number of employees, used in logarithmic form (lnsize).
and is expressed by the average number of employees in the period (2007-2009) in logarithmic form;
managers, and employees is critical in building external relations (Lechner and Dowling, 2003. In this vein, the larger the organizational team, the more hours are likely to be spent contacting their networks or making new contacts (Kamm and Aldrich, 1991.
as well as employees'networks as a source of information for the firms. To sum up, the number of managers
or employees can influence the number of ties developed by firms and, in turn, be directly related to the degree of involvement in the use of networks and their effects on entrepreneurial behavior,
was compared with reference to the ROA and number of employees). The results revealed no significant difference between the two groups.
, p>.10) in terms of age, number of employees, or any of the research variables assessed in this study.
and the third and fourth items collect information about the use of networks to influence the environment and the use of employees'networks as an information source, respectively.
The second indicator has been measured by calculating the change of the number of employees (Capelleras and Greene, 2008;
First, the sample was divided into two groups of firms based on their number of employees. This procedure gave one group of small firms (minimum 10 and maximum 49 employees) and another group of medium-sized firms (minimum 50 and maximum 249 employees.
The t-test confirmed the significant difference of network usage on EO development between small and medium-sized firms;
especially in the second period, many SMES have shown negative growth in terms of sales and number of employees,
the use of networks to influence the environment and employees'networks as an information source.
The reporting companies had a mean of 5. 66 employees (2007) and 4. 72 employees (2008),
036 28.50 71.50 Firm-specific characteristics size 1-9 employees 10-49 employees 842 135 86.18 13.82 1,
) Size was measured by the natural log of the number of employees (Andersson et al. 2004; Cassiman and Golovko, 2011) reported in year of the GEM survey.
Likert 1-7 Use of employees'networks as an information source. Likert 1-7
This is an Executive Summary of an Executive programs member report. Each report covers a relevant and compelling CIO topic
Unfortunately, it is not possible anymore to match one employee to one customer at a time. Therefore, you will have to find new ways to accomplish personalization in your customer service.
These employees can then deal with customer requests or complaints in the required language and, equally important, in the right time zone.
Distribution of the number of employees in biotechnology firms in the Cambridge cluster...176 Figure 5-23:
Skills of employees and the ability to further develop these skills, are often a key resource in this respect.
For example the difference in business models focusing on continued miniaturisation versus a diversification of new functionalities makes a comparison along number of employees or levels of investment little meaningful.
All dedicated biotechnology companies have combined a number of employees of around 10,000: the whole biotechnology cluster, including universities and supporting activities,
Although there are larger biotechnology companies with more than 250 employees, most firms in the Cambridge cluster have approximately 11-20 employees (see Figure 5-22).
These SMES focus on R&d and license-out technology to larger players with manufacturing and marketing capabilities.
Furthermore, there are many companies with less than six employees, indicating the continuous development of start-ups within the cluster. 52 http://www. protoneurope. org/news/7th-annual-conference-2010-athens
Distribution of the number of employees in biotechnology firms in the Cambridge cluster 05 10 15 20 25 30 less than 6 6-10 11-20 21-50 51
but also by large established biotechnology organisations (number of employees higher than 250), which offer potential knowledge transfers
Over the last 30 years, the biotechnology cluster has grown to 1. 400 life science firms with 90,000 employees
founded either by former employees of Genentech or by former university staff. There the anchor company took the dominant role
collaboration PPP and VC Strong social networks of university graduates and ex-employees of large companies that start their own company Capabilities World leading scientists on biotechnology Very
however, account for the largest proportion of turnover and employees. But important for cluster development, these large firms do not actively develop the cluster (Sydow et al.
or nr of firms'turn over (20 percent) and employees (12 percent) Very strong focus and concentration on niches Strong international orientation Strong funding structure for firms (tax incentives
which can be translated into highly motivated managers and employees and successful mobility and training programmes.
Interactions between well trained graduates, returning graduates (from abroad), academic entrepreneurs, firm employees, government representatives and strategic investors have become more effective throughout time.
establishment of cluster platform by group of firms Dates back to 1990 as machinery cluster Officially established as development/cluster region around 2000 Size 44 firms (70 percent SMES) 10,000 employees
As a result, health of the employees can be expected to improve as work-related accidents go down.
Next to that, KETS have developed strongly thanks to the spin-offs of large companies (ex researchers starting a patent based business, ex employees starting new (supplier) firms.
There may be common heritages amongst entrepreneurs and employees, too education, interests, personality, and their journey through life.
and for more detail of Tech City's evolution, see Appendix‘A'.7 Rees, D. Personal recollections as an employee of UK Post office Telecoms 8 http://techcitynews. com/2014/06/10
and employees want to be located.§§Business complementarity. Enterprise owners value the physical closeness and availability of services from other companies.
demand for integrated/convergent entrepreneurial graduates and skilled employees Networking/partnering organisations networking competencies, partnership broking,
Employees look forward to interacting with colleagues, customers and partners in the physical workplace. Business owners have to be careful to ensure that the free,
Results and discussion At the moment, companies hiring less than 10 employees produce more than 20%of Europe's value added
and targeted skills development programme to address the needs of those employees emerging from the declining construction sector in particular is required (FAS, Skillnets).
A particular challenge for the region will be to address skills development needs of those employees emerging from these sectors
A particular challenge for the region will be to address skills development needs of those employees emerging from sectors that demonstrated strong growth over the period to 2008,
Skillnets Skillnets provides industry specific training programmes to employees of networks of firms, based on their defined needs.
IDA actions underway IDA is very active in seeking to win additional investment for Waterford utilising the skill sets of the Talk Talk employees, the ready-togo facility and the Gateway location
Indeed, some employers have offered employment to the existing employees in other regions within the country.
Initiatives to date included EI/CEB representatives were available to employees on site every Wednesday during September/October since the announcement of closure.
EI participated in an agency information day for employees held in September and is engaged in follow-up initiatives.
‘Idea generation'and start your own business workshops for employees of Talk Talk were held in WIT in Q4 2011 and additional workshops in co-operation with the Waterford CEB will be held in 2012.
Active liaison with outplacement consultants (working with employees on site) commenced in Mid september to identify potential start-up projects
Mentor appointed to one group of employees exploring business opportunity in call centre related activities. EI is undertaking a broader range of initiatives within the South East region to intensify their efforts on start-ups.
In October 2011 Skillnets announced an investment of €250, 000 for the immediate provision of training for Talk Talk employees,
Skills upgrading for contact centre employees Skills upgrading initiatives for contact centre employees to be progressed, in particular for multilingual skills through Skillsnet.
On 17 october 2011 Skillnets announced an investment of €250, 000 for the immediate provision of training for Talk Talk employees,
P (Education) and Q (Human Health and Social work)- P&q may contain private sector employees 5 Employment in companies that are clients of the enterprise agencies;
Forfás Annual Employment Survey 2010 Small firms and entrepreneurship There are 20,947 micro enterprises with less than 10 employees in the South East region and an additional 1,
556 small businesses with between 10 and 49 employee taken together this is about 11.5 percent of the total small enterprises in the State7.
European globalisation adjustment fund 2009 2011 A number of former Waterford Crystal employees were funded under the EGF and enrolled in WIT across a range of disciplines including social studies, visual art, electronic engineering, horticulture, recreation, arts and sports management.
and developed a prospectus of education programmes for Talk Talk employees to review and request a place.
Of the 230 Talk Talk employees that completed profile sheets for CCMA, about 25 percent were qualified to ordinary degree (Level 7) or higher,
Waterford Chamber Skillnet held a Jobs Fair where member companies with job vacancies will meet with Talk Talk employees at end October.
which will allow them to provide for the training needs identified through their engagement with the Talk Talk employees.
On 17 october 2011 Skillnets announced an investment of €250, 000 for the immediate provision of training for Talk Talk employees,
Management capability has a positive effect on the level of upskilling undertaken by employees. 50 Acronyms BPO Business Process Outsourcing CC Contact Centre SSC Shared Services Centres
As a sector, BPO/Contact Centres experience high employee churn however, in more regional locations employee churn can be as low as 8 percent (compared with 20 25 percent in Dublin.
in what is a high employee churn sector is a real challenge. Often individuals see BPO/Contact Centre as offering limited career opportunities,
Agency Responses In relation to Displaced Talk Talk Workers66 IDA Ireland IDA has been very active in its quest to win additional investment for Waterford utilising the skill sets of the Talk Talk employees,
Indeed, some employees have been offered employment to the existing employees in other regions within the country.
IDA and the Department of education and Skills are working to secure EGF (European Globalisation Fund) support for the Talk Talk employees.
Enterprise Ireland Immediate Talk Talk Related Activities Undertaken Enterprise Ireland participated in the agency information day for employees held at end September 2011.
Idea generation and start your own business workshops for employees of Talk Talk in co-operation with the Waterford City Enterprise Board took WIT.
EI/CEB representatives were available to employees on site every Wednesday and CEBS are continuing discussions with a number of participants.
EI actively liaised with the outplacement consultants that were working with employees on site from Mid-september to identify potential start-up projects.
A mentor was appointed to one group of employees exploring business opportunity in call centre related activities.
Notable among these companies has been Sun Life where the program is currently upgrading the skills of around 30 Sun Life employees.
and a Bachelor of science Degree in Good Manufacturing Practice and Technology on a part-time basis for employees from companies including Dawn Meats Group, Glanbia plc, Bausch & lomb, Inc.,Genzyme Corp.,IVAX
The Centre Manager, a WIT employee cooperates with Wexford County Enterprise Board and County Wexford Partnership to deliver education and training programmes for SME owners and industry in the Wexford area.
IDA actions underway IDA has been very active in seeking to win additional investment for Waterford utilising the skill sets of the Talk Talk employees
Indeed, some employers have offered employment to the existing employees in other regions within the country.
Initiatives to date included EI/CEB representatives were available to employees on site every Wednesday during September/October since the announcement of closure.
EI participated in an agency information day for employees which was held on Friday 30 september. Further initiatives planned include:
Idea generation and start your own business workshops for employees of Talk Talk in co-operation with the Waterford City Enterprise Board took place in WIT
Active liaison with outplacement consultants (working with employees on site) commenced on 15 september to identify potential start-up projects
Mentor appointed to one group of employees exploring a specific business opportunity related to the call centre sector.
Skills upgrading for contact centre employees Skills upgrading initiatives for contact centre employees to be progressed, in particular for multilingual skills through Skillsnet.
Number of employees in active enterprises by size and region, 2006 and 2009 2006 2009 CAGR 06-09%of national 06%national 09 All persons engaged
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