and severe pressures on community services. It was not always this way. The best companies once took on a broad range of roles in meeting the needs of workers, communities,
and supporting its products or services. For decades businesspeople have studied positioning and the best ways to design activities
In advanced economies, demand for products and services that meet societal needs is rapidly growing.
and services that create societal benefits, like healthier food or environmentally friendly products. Equal or greater opportunities arise from serving disadvantaged communities and developing countries.
or support services. Triggered by energy price spikes and a new awareness of opportunities for energy efficiency,
Stronger local capabilities in such areas as training, transportation services, and related industries also boost productivity.
and demand for ancillary services rises. A company's efforts to improve framework conditions for the cluster spill over to other participants and the local economy.
but GE's Ecomagination initiative, for example, is now producing a stream of fast-growing products and services across the company.
New products and services that meet social needs or serve overlooked markets will require new value chain choices in areas such as production, marketing, and distribution.
A methodology for the socioeconomic impact assessment of Software-as-a-service and Internet of Services research projects, Research Evaluation, 2014 23: 133-149 Passani A.,Spagnoli, F.,Prampolini, A.,Firus
its studies and its consultancy services. http://sigma-orionis. com 5 Authors in Alphabetical Ordermarta Arniani is Project Manager in Sigma Orionis'projects addressing Collective Awareness
services or methods that tackle pressing and emerging social issues which, at the same time, transform social interactions promoting new collaboration and relationships.
and Goteo, a Spanish social network for crowdfunding and distributed collaboration (services, infrastructures, micro-tasks and other resources) for encouraging the independent development of creative and innovative initiatives that contribute to the common good, free knowledge,
and who will use the services and solutions produced through a CAPS initiative; they must benefit from the whole process.
which have the specific goal of coordinating and supporting the others by offering services, networking tools and processes,
The term'innovation'is used here with reference to both totally new outputs, such as products and services, and to improved socio-technical solutions,
and economy by linking it to the Internet of things (Iot), sensor network and cloude services in order to support open online social media and distributed knowledge co-creation thus maximising the network effect,
and available immediately via print-on-demand services and e-book formats. 5. Buddycloud http://buddycloud. com Buddycloud is a publish-subscribe architecture with real-time updates.
Existing Tools and Communities That the CAPS Projects Build from and Collaborate With 40 6. Citysdk http://www. citysdk. eu Citysdk is creating a toolkit for the development of digital services within cities.
GEO Smart monitor devices http://www. greenenergyoptions. co. uk/products-and-services/products A set of In-Home Displays, smart plugs and web visualisation of energy consumption. 19.
GNUNET https://gnunet. org GNUNET is a framework for secure peer-to-peer networking that does not use any centralised or otherwise trusted services. 21.
By converging cloud services, mobile telecommunication and Web 2. 0 technologies, the collective awareness platforms will support wide spread participative engagement
when procuring services. Particularly for DSI this could include valuing the network effect and digital engagement of users provided by procured services. 3. Increase the potential value of DSI (for instance,
making available distributed architectures, common frameworks, open standards and through supporting Innovation Spaces). Overall, there is a need for a public,
which services are designed explicitly to tackle societal challenges such as climate change and unemployment. This research project has identified,
the existing commercial services built on top of this lower technical layer continues for the most part to empower existing‘top-down'centralised and established organisations in the corporate and government sector.
and possibly game-changing innovative services aimed at tackling large-scale societal challenges. Online innovation developed specifically to effect major positive social change remains, arguably, in its infancy
with relatively few services reaching global scale. There are a few impressive success stories in obtaining a global reach,
Yet services that exist to help communities collaborate on problems that may not fit in traditional institutional
in social innovation activity and new services that generate social value, but much of this potential has not yet being realised.
The goal is to enable more of these smaller innovative services to sprout and flourish and effectively help to solve global scale societal problems.
This includes the types of technologies underpinning DSI services. These combine novel technology trends such as open data, open hardware, open networks, and open knowledge;
In particular, we examine how some of these digital services can take advantage of the network effect of the Internet
This network effect applies in a straightforward manner for some services such as social networking sites like Facebook,
but it may not apply easily to some other services such as edemocracy platforms, caring networks and local currencies.
Yet on the level of services, the emerging cloud model of some services (proprietary social networks, big data providers, implementations of the Internet of things
while Apple, Amazon and Microsoft control the mobile market and cloud-based services platforms). Apple has started a market that was entirely new;
monopolistic behaviour and aggressive IP litigation rather than providing actual innovative services. Thus, there is a danger that once users are locked in'to various monopolies,
the level of innovation in these services will decrease. Furthermore, most users have accepted giving away their personal data in exchange for free services.
Yet this bargain not only undermines privacy and weakens data protection but also commodifies knowledge, identity and personal data.
in order to expand into other data-driven services in order to increase their value, profit and marketability. For example, the company is now pushing into smart watches, smart cars, smart thermostats, smart clothes and smart cities.
so that there is space for DSI alongside commercial services in the Cloud. In the long-term, if only a few non-European commercial bodies control all data-driven services,
this threatens the ability of the European innovation system to compete This European infrastructure would enable a whole new round of innovation that may not even be possible within current business models,
SOCIETY COLLABORATION DISTRIBUTED BIG BROTHER Commercial services, Entertainment (eg. IPTV) DRM-heavy apolitical INDIVIDUALISM BUSINESS COMPETITION CENTRALLY CONTROLLED Open
and create new services. Competition based on open standards, protocols and formats are essential to deploy interoperability between data, devices, services and networks.
This vision requires more investment in fundamental research to promote net-neutrality, strong encryption, banning of trivial patents, open standards and free software together with the multi-stakeholder governance model.
Across the world the burgeoning field of collaborative consumption is using digital platforms to change how people share resources and exchange goods and services,
In East Africa the development of M-PESA (a mobile financial payment system born out of social innovation) has become an avenue for nine million people to gain access to secured financial exchange services.
and a strict regulatory framework. 26 Growing a Digital Social Innovation Ecosystem for Europe Other interesting initiatives such as Goteo are building services around the idea of the Commons,
Goteo is a social network for crowdfunding and distributed collaboration (services, infrastructure, micro tasks and other resources) for encouraging the independent development of creative initiatives that contribute to the common good, free knowledge and open code.
Projects and areas of work like Safecast or open source Geiger, the Smart Citizen Kit and open wearables are showing interesting potential in combining innovative technology trends to generate unexpected services.
One interesting example of an Urban Lab is the Barcelona Urban Lab. It was created to facilitate the use of urban space as a laboratory available to companies that need to test their products and services in a real environment.
These pilot products and services have to respond to an unmet municipal need, thus improving public service design and delivery.
Organisations like Mysociety and the Open Knowledge Foundation in the UK have developed services such as Fixmystreet
and the environment in order to create a new generation of products and services, fostering behavioral change.
and sharing economy platforms like Peerby are creating new forms of relationships and services. Inspired by the open-source movement, individuals, self-organising groups
in order to create a new generation of products and services, fostering behavioural change9-for instance, platforms for collaboration to solve environmental issues and incentivise sustainable behavioural changes, such as Safecast and Beaware.
private firms and nonprofit organisations interested in partnering with government to provide better services, bring digital technology to cities,
or partnering with DSI services Delivering services Providing funding for experiments/R&d (particular the case for large Telco organisations) Analysing trends
Possible future services based on OSN include mobile applications that support citizens using public transport by displaying real time information on arrival and departure,
They run multiple self-provisioned, experimental and commercial services and applications. A common entry point allows researchers to select a set of resources,
and then deploy, run, monitor Innovative combinations of network solutions and infrastructures, e g. sensor networks, free interoperable network services, open Wifi, bottom-up-broadband, distributed social networks,
p2p infrastructures OPEN NETWORKS 40 Growing a Digital Social Innovation Ecosystem for Europe and experiment with services and protocols.
It then invited programmers and developers to make apps and web services based on the data,
and to new services So-called Cyber Physical Systems (CPS), which are becoming increasingly important in this context.
Start with live case studies from practitioners-people who run services and who know what the problems/challenges/opportunities are.
and services to be open sourced. This means introducing elements of open innovation into the procurement process,
and services by the EU are achieving their goals and if providers are able to deliver their outcomes.
Open standards are essential to deploy interoperability between data, devices, services and networks. Standards will enable new business models for co-operation between multiple stakeholders such as companies,
so that devices and services produced and delivered by different companies can communicate with one another. The Internet is the best example of the power of interoperability.
the possibility to add (web) content and services themselves, access to devices and modular applications that talk to one another.
and services built on freely acquired data, as long as they respect provisions in the license. Private data should also have its privacy dimension encoded using open standards
and guarantees that users may freely choose between services online. The European parliament adopted amendments to enshrine net neutrality in EU law at the beginning of April 2014.
and pan-European digital services that underwrite robust, equal, society-wide access to connectivity. However, while most resources are going to top-up deployments from Telcos
which a whole new open ecosystem of services and applications could flourish, based on open-source and open-hardware developments.
and run by government to drive innovation in products and services, citizen engagement and policy development, there are vast often highly connected communities of private, academic and civic labs
and services generated, as well as new types of actors such as Fab Labs and makerspaces. LESSON FROM EXISTING INNOVATION POLICY FRAMEWORKS 86 Growing a Digital Social Innovation Ecosystem for Europe RECOMMENDATION FOR EVALUATION Guidelines for assessing the impact of Digital Social Innovation Assessment
for example) when procuring services. Particularly for DSI this could include valuing the network effect and digital engagement of users provided by procured services.
WHAT SHOULD POLICYMAKERS DO? 1. Invest in digital technologies for the social good: Make it easier to create new digital SI through specific regulatory
Interoperable, customised and modular services and applications based on open source, open access and open hardware can then be built on top of a public federated platform in a dynamic and flexible way,
and it would make sure that services deployed answer to concrete unmet local needs and demand.
Proceedings of the ACM Web Science Conference (2013): 139-147.3 Over-the-top is a general term for service providers that develop services that are utilized over a network that is owned by traditional network operators.
services and models) to meet social needs and create new social relationships or collaborations. It represents new responses to pressing social demands,
They rely on the inventiveness of citizens, civil society organisations, local communities, businesses and public servants and services.
so that the products and services better satisfy individual but also collective aspirations. Stimulating innovation, entrepreneurship and the knowledge-based society is at the core of the Europe 2020 Strategy.
and producing services, and Innovation in service firms, organisations, and industries organisational innovations and the management of innovation processes, within service organisations.
or ethical goods and services are understood more and more as growth markets. Just think of the growing shelf space that green (organic) and fair trade products have conquered.
Bridging this digital divide can help members of disadvantaged social groups to participate on a more equal footing in the digital society (including services of direct interest to them such as elearning, egovernment, ehealth) and increase their employability and quality of life (Europe's Digital Agenda.
The trend of ethical goods and services: Fair trade and local production Shoppers spent €4. 36 billion globally on Fairtrade products in 2010, up by 28%from €3. 39 in 2009 (ILO.
which operates in the market through the production of goods and services in an entrepreneurial and innovative way;
through generating own revenues, through selling services or products in the market. The debate on the definition of social enterprises is also ongoing,
such as welfare-to-work programmes, provision of health services, education, early child development, access to public utilities, active retirement, etc.
or the low level of IT skills is a particular form of social exclusion resulting in serious barriers to having access to services, low participation in lifelong learning,
and services and thus often face difficulties in finding solutions to their social, cultural educational, health or labour market related problems.
and their services are offered to local authorities. 25 2. Migration Public sector innovation immigration policy in Portugal Scaling up stage Portugal became an immigration country in the end of the 20th century.
The centres were to respond to a number of challenges identified by the immigrant clients including the range of institutions involved in the integration process, the lack of cooperation between Government services and their dispersed locations, the diversity of procedures, complex
Therefore, the CNAI Centres respond to these needs by providing various services related to immigration in one space with an identical working philosophy,
and support services under one roof, involving various Governmental and Non-governmental organisations. Intercultural mediators with immigrant backgrounds were recruited also and trained,
and facilitate interaction between State services and the immigrant population by forming an integral part of the procedures of Office of the High commissioner for Immigration and Intercultural Dialogue (ACIDI) the services
of which are financed co by ESF. Intercultural mediators usually come from immigrant communities themselves, speaking fluent Portuguese as well as at least one other language.
Its main conclusions are that public policies are the fruit of the combined contribution of public authorities and social economy organisations in the provision of public utility services, in
and deliver services in new and additional fields. In so doing, new forms of co-operation are established with the civil society
or provide social services and/or goods and services to persons in risk of poverty or exclusion.
contracts and other revenue-generating activity such as the sales of goods or services. Some make sufficient income from their revenue generating activity to finance their whole operation (e g. social enterprise shops, pubs, restaurants etc..
Community transport social enterprises often use some commercially run bus contracts to cross subsidise services for the disabled.
services or ways of working helping to open up new markets for social enterprises by improving the commissioning
and services contracts) Financial support can be delivered directly to individual companies, through social enterprise intermediaries, such as social enterprise or cooperative development agencies,
as well as the setting up of business development services for social enterprises can be supported too. Secondly
deliver quality services, and, where appropriate, supports them to gain and deliver public service contracts. 46 http://www. fusion21. co. uk 32 Using public procurement in an innovative way:
as well as jobs for excluded people. 33 New forms of community based services The STEP Migrant one stop shop Pilot stage STEP is based in the small town of Dungannon, Northern ireland.
and gradually expanded its services using a combination of EU funding, contracts won in the province and grants.
They also set up a subsidiary, Step Training Ltd (STL), providing training services. In addition, they act as an incubator for new community organisations in the rural areas.
It has become the model for new services being delivered in Belfast. 34 5. Microfinance Microfinance
Employing injured or disabled fishermen the Atelier de Gens de Mer offers services such as net mending, maintenance of fishing boats and other harbour work.
advisory and training services in the region to start-ups and existing micro and small enterprises so as to improve their financial and social standing and living standards.
The system provides electronic services for both MFIS and their clients. This Internet-based system was selected as one of the five best practices by the scientific committee in the Microfinance Good Practices‘Europe Award'2009 announced by the Giordano Dell'Amore Foundation
New types of services are being developed to deal with an ageing population. These tend to be based more community
Finland has used the ERDF to co-finance a living lab focused on health and welfare services.
The Living Lab on Wellbeing Services and Technology, a social innovation producing user-driven innovations (Western Finland) 52 Piloting stage This Living Lab is a finalist or the Regiostars 2013 competition53.
It is an innovation platform that enables a new way of producing services for elderly people in a functional Public-Private-People partnership.
The testing of welfare services and technologies have taken place in real life contexts, in elderly people's homes and service homes.
Enviu (NL)( http://enviu. org/)is a foundation that was created to contribute to a better society through provision of advisory services
which formal incubation services are provided versus‘hosting',regular events and networking opportunities. 64 http://www. lcsi. smu. edu. sg/65 http://www. youngfoundation. org/66 http://www. mind-lab. dk/en
The improved teamwork promotes a collective ambition for the company's success encouraging new ideas, products and services.
as a recent inquiry from Avise (Ingénierie et services pour entreprendre autrement) and the ARF (Association des Régions de France) shows.
Ageing and new in-house services to help people age at home with a good quality of life and services.
langid=en&catid=327 83 Add reference to the call for tender on supporting services for social policy experimentation in the EU Call for Tenders VT/2012/081:
Support Services for Social policy Experimentation in the EU (http://ec. europa. eu/social/main. jsp?
and promoting ecosystem services including NATURA 2000 and green infrastructures;(e) action to improve the urban environment,
and aid for structures providing neighbourhood services to create new jobs, where such actions are outside the scope of the ESF Regulation.
and transition from institutional to community-based services;(b) support for physical and economic regeneration of deprived urban and rural communities;
result indicators (option 2) Description of how Technical assistance resources will be used to support innovative activities (nature of support services envisaged;
http://www. pakte. at/attach/200606-reflection-note-inno en. pdf 87 Idem. 57 health care by e g. improving the accessibility of these services, the training of teachers and mentors, the development of curricula and the labour market
BEPA would like to thank all the participating services for their very useful work and comments, especially reflected in part II of the report, namely DG AGRI,
Inside the European commission, the number of services involved has grown and a‘social innovation'culture has spread in support of the Europe 2020 Strategy and its implementation.
Some of these services have developed strong legal and institutional mechanisms aimed primarily at supporting social innovation.
This is the case for the internal market services, where the Social Business Initiative (SBI) is supported by a permanent stakeholders group (GECES)
In other policy areas, some services upgraded the policy relevance of social innovation: yy Transport and mobility are viewed now as areas of potential for innovation with a strong social impact.
and smartphone-based urban transport planners) and social innovation to support the uptake of new services (shared electric vehicle fleets and development of new logistics services);
The services that have been involved most in this matter from the beginning (Employment and Social affairs, Enterprise, Regional Policy, Agriculture,
the development of new analytical frameworks have led BEPA to update the initial report it produced in 2010 with the active participation of all Commission services,
and as comprehensively as possible, the leading 2010-20 policy framework, the main programmes and supporting schemes and the initiatives and instruments established by the Commission to support social innovation, based on the contributions of participating services.
partnerships and alliances outside in order to improve their services to users and involve stakeholders; and yy last but not least, ideas, the third corner of the action triangle, have developed also and spread.
and services and how they contribute to poverty reduction, combating inequalities and changing lifestyles. We also know more about their conditions for sustainability and the views of stakeholders.
Most users have accepted their exploitative business models in exchange for free services. This deal not only undermines privacy
It can also include the development of new mobile platforms able to ensure some basic services at European level,
on top of which a whole new open ecosystem of services and applications could flourish in a participatory innovation model based on open source and open hardware development;
which platforms it talks to and the platform determines which services, products or spin-offs are supported.
and to the use of market mechanisms to increase the efficiency of the social functions of the state. 1. 2. 2. The social market economy in the European arena The four freedoms free circulation of goods, services
'In his report, 23 Professor Monti clearly identified public services (or services of general economic interest) as being at the centre of social concerns.
particularly in the way services are delivered and matching the needs of users. The Monti Report raised the need to reinforce the Single Market through a series of concrete measures.
Local authorities together with welfare services and local economic actors have a vested interest in identifying more efficient solutions to address concrete social problems
by bringing to the fore the value of non-tradeable goods and services that contribute to wellbeing.
E C a D E O F C H A n G E s lic services. For instance, the impact of new technologies researched
The same goes for social innovation schemes to empower people to improve the provision and delivery of services.
and facilitate innovation in the work of the Commission Services. yy Enabling Innovation: to establish a network of Innovation Single Contact Points in all Member States;
and the development of ethical goods and services pose at local level and which many cities or local communities need to address.
innovation, including in the areas of theory building and conceptualisation, local welfare systems and services,
Its main conclusions are that public policies are the fruit of the combined contribution of public authorities and social economy organisations in the provision of public utility services, in
and deliver services in new and additional fields. In so doing, new forms of cooperation are established with civil society and stakeholders.
as well as the setting up of business development services for social enterprises can be supported too. Secondly, the ESF can mobilise extra funds targeted at the development of the social economy and the promotion of social entrepreneurship and easily accessible for social enterprises.
The improved teamwork promotes a collective ambition for the company's success encouraging new ideas, products and services.
The centres responded to a number of challenges identified by migrant clients by providing various immigration-related services in one space,
who play a central role in service provision because of cultural and linguistic proximity to the service-users and facilitate interaction between state services
and services, responding to the ageing challenge at both EU and global level, thus creating new opportunities for businesses.
which has used this fund to co-finance a living lab focused on health and welfare services.
The Living Lab on Wellbeing Services and Technology, a social innovation that produces user-driven innovations This Living Lab was a finalist of the Regiostars 2013 competition.
It is an innovation platform that enables a new way of producing services for elderly people in a functional Public-Private-People partnership.
The testing of welfare services and technologies takes place in real life contexts, in elderly people's homes and service homes.
as well as declines in biodiversity and degradation of ecosystem services, for example, flood protection through wetlands. Although these drivers are environmental,
Ageing and new in-house services to help people to live in at home as they get older with a good quality of life and services.
and services established in the postwar welfare traditions or the more recent managerial culture of public and private services are the following:
investing in capabilities rather than spotting deficits; preference for open approaches, avoiding targeting with stigmatising effects;
European population ageing will have direct consequences for the working population and social welfare systems, health services and pensions in terms of demand and expenditure.
the European commission should keep improving synergies between its different services. Focus on knowledge Improvements in recent years to impact measurement
This section is the result of close cooperation among all the European commission services involved in integrating the social innovation dimension in the policies for
and commitment of various Commission services around a common agenda and contributed to a collaborative approach
‘our future standard of living depends on our ability to drive innovation in products, services, business and social processes and models'.
Many have launched e-government strategies aimed at moving existing services online and beyond that to develop new internet-enabled services.
At EU level it is important to develop a better understanding of public sector innovation, to give visibility to successful initiatives,
through the goods or services they offer, and through the organisation or production methods they use.
and state aid measures for social and local services). Since then, a lot has been achieved. The EU institutions have delivered in all three areas.
Businesses providing social services and/or goods and services to vulnerable persons (access to housing, healthcare, assistance for elderly or disabled persons, inclusion of vulnerable groups, child care, access to employment
and/or Businesses with a method of production of goods or services with a social objective (social and professional integration via access to employment for disadvantaged people in particular due to insufficient qualifications or social or professional problems
leading to exclusion and marginalisation) but whose activity may be outside the realm of the provision of social goods or services.
Central government purchasing under the Public Procurement Directive should (with exceptions) be limited to products, services and buildings with high energy efficiency performance.
along with a network tariffs design that encourages offering consumers services that allow them to save energy
Enabling both energy and ICT/telecom companies to compete in providing energy-related services will ensure that innovative services (such as effective support of demand response) will be available to consumers,
In Horizon 2020 the smart grids research project and projects addressing nontechnical barriers to energy efficiency will continue establishing a dynamic market of energy services. c. The emergence of the energy-literate prosumer The EU
or on the reorganisation of last support mechanisms and services to avoid poverty and exclusion,
such as Social Impact Bonds (SIBS) and (iv) to provide support services for social policy experimentation in the EU (communication, training tools,
and services that need to be brought to the market to serve the fast-developing needs of society.
The first will consist in developing new products and services, the second in strengthening the use of existing applications in a number of relevant settings, such as ehealth, elearning and einclusion.
In addition to innovations to develop new products, services or ways of working, this can include finance for business advice and guidance (business planning, coaching and mentoring, support with marketing) as well as for premises for start-up centres, incubators and single enterprise business premises.
Other relevant measures for innovation include knowledge transfer and information actions, advisory activities, farm management and farm relief services
This is translated into support for projects that demonstrate the economic/commercial potential of new technologies, pilots of new services with end users,
and services that improve people's daily lives and create business opportunities. The take-up of social innovation in Horizon 2020 is across all areas where appropriate.
or are becoming relevant to shaping social policies and services. For instance, the empirical knowledge built by projects such as HOPE in stations,
aimed to strengthen the integration of services delivered to homeless persons in and around train stations;‘‘Models of mentoring for inclusion and mentoring'(UK),
which promotes a peer mentoring model to support target groups in transition from a‘closed'community (e g. prison, addiction treatment centres, military service, mental health and rehabilitation services) to the open labour market;
and services at EU and national level since it offers effective solutions to tricky social problems.
Comparative studies show that Housing First is more effective than traditional services and can also be more cost-effective:
For example, one-stop-shop approaches to services design, or home-based strategies for long-term care, independent living and active ageing.
The SIP stresses in particular the critical role of high quality, integrated and personalised services in developing people's skills and capabilities,
Integrated services are likely to reduce the administrative burden of delivering support as multiple visits, duplication of services,
and health services continued to generate a third of the new jobs created in the EU between 2000 and 2011
Integrated services also facilitate information and knowledge sharing between professionals. Furthermore, an integrated approach would also better serve the citizens, especially the populations in need of priority services such as the homeless.
Developing innovative approaches in the provision of social services could also boost the EU's employment and job creation prospects.
Services can be provided by public as well as private organisations, especially social enterprises and NGOS. Social enterprises and NGOS, generally strongly embedded in the local territories, offer specific services to local communities.
Other actors, such as the work integration social enterprises (WISE), have a double function of providing social services to the community and of integrating low-skilled workers into the labour market.
yy mobilising financial instruments and support services for SMES (Action 4; yy promoting international cooperation (Action 5;
Drawing from the inputs of the Commission's services the presentation adopted here reflects the four categories of issues that hamper the growth of social innovation in Europe:
and thus help to improve the efficiency and effectiveness of social protection systems and services to the benefit of citizens.
and more effective creative new ways to deliver services that are tailored to the increasing needs and demands of individuals.
and experience into a holistic approach consisting in innovation experiments where new services, products and processes are designed
and tested through users A Living Lab is an open innovation ecosystem in a real-life setting where user-driven innovation is the co-creation process for new services, products and societal infrastructures.
At the end of the two-day event in Strasbourg, the Commissioner for internal market and services, Michel Barnier, made the following statement during the closing ceremony:‘
H A n G E s search, social and health services, culture or the environment. However, they often find it costly and difficult to operate outside national borders due to the diversity of national civil and tax laws.
The Commission services are currently in the process of producing all the documents required to move forward quickly with drafting the regulation and the directive,
services or supplies to be purchased such as the inclusion of vulnerable and disadvantaged people or the use of nontoxic substances. yy The concept of‘lifecycle costing
should also benefit social businesses. yy In the framework of the new simplified regime applicable to social and health services,
all quality and continuity criteria they consider necessary for the services in question. Furthermore, Member States may also eliminate the price as sole award criterion for such services. 104 S O C i a L I N N O V A t I O N
A d E C a D E O F C H A n G E s yy Finally the adoption, for the first time,
and services. 3. 1. 5. 6. Increasing and including new aid categories in the revision of the General Block Exemption Regulation for state aid The new General Block Exemption Regulation (GBER),
A t I O N A d E C a D E O F C H A n G E s goods and services to vulnerable,
and services that embodies its social objective; or provide financial support only to social businesses that are trying to achieve those ends.
Moreover, the evaluation demonstrates that the services of JASMINE are highly relevant for enhancing the performance, professionalism and capacity of the sector.
and the technical assistance and business development services of JASMINE help (non-bank) microcredit institutions to provide small loans to those who lack access to traditional capital (like social entrepreneurs).
New ideas (products, services and models) to address pressing social demands can be financed better through these initiatives. 178 ICF CHK, Evaluation of the JASMINE Technical assistance Pilot Phase, Final Report, 14 november
Further awards include vouchers entitling a number of projects and their teams to benefit from subsequent coaching/mentoring services.
There is an agreement between the different Commission's services to run the next phase under the new Financial Perspective 2014-20.
as well as of the services developed, to enlarged communities across borders. 3. 3. 2. 5. Workplace Innovation Network Workplace innovation is a change in structure, human resources management, internal decision-making, relationships
'In 2013 the Commission services launched a specific ICT multi-stakeholder platform called‘Collective Awareness Platforms for Social Innovation and Sustainability'(CAPS)
This specifically concerns healthy ageing, in line with the European Innovation Partnership on Active and Healthy Ageing (EIP-AHA) regarding innovative products and services, healthcare reform and active ageing lifestyles,
and the creation of alliances amongst all actors engaged in the services delivery chain. The pilots listed below aim to demonstrate the viability and deployment capacity of the proposed solutions and services,
and are to be seen also in the context of social experimentation. Some of the projects'outcomes also have the potential to be mainstreamed through the support of ESF policies and instruments.
It had been estimated that across Europe by 2010 around one-third of EU citizens were unlikely to be using e-Government services.
and redeploying best practice e-Government ICT solutions for flexible, personalised and multi-channel services;
Nonetheless they do not pay enough attention to the need to account for their services on the peer-usage base,
CROSS207 (CIP ICT PSP) seeks to exploit these opportunities for services and applications in the field of non-monetary economy,
The project focuses on nurturing an innovation ecosystem that generates digital services and applications making use of information generated by users in the smart city environment.
network correspondents in the European commission's Representations and services and other institutions to share what they had learnt from the current generation of programmes
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