More information on the European union is available on the Internet (http://europa. eu). Cataloguing data can be found at the end of this publication.
Other manufacturing (C15, C23, C27, C31, C32, C33) 12%13%15%15%17%23%Telecommunications Information and communication Manufacture of chemicals and chemical
the label‘tech'covers a wide spectrum from semiconductor design to smartphone apps with an observation that‘young software firms are geekier
Eze Vidra, head of Google's London Campus co--working space, has spoken of the pivotal role of London with the potential to become the leading start-up hub in Europe based on its access to talent
and digital processes 5 http://www. standard. co. uk/news/techandgadgets/google--chief--london--can--be--leading--hub--for--europes--tech--startups--9234955. html
As a work study analyst in the early 1970s undertaking projects in London Telecommunications Region one of this paper's authors tramped up and down the streets of Bethnal Green, Clerkenwell,
and for more detail of Tech City's evolution, see Appendix‘A'.7 Rees, D. Personal recollections as an employee of UK Post office Telecoms 8 http://techcitynews. com/2014/06/10
Abandoned docks and industrial sites had decayed into tracts of wasteland breeding poor living conditions, crime and social problems.
and CISCO at Google Campus, London where centres of excellence are spread out across thousands of miles and differing time zones.
Regeneration projects that may include transforming old work sites and buildings in to new enterprise space are gaining pace.
The organisational learning they may take from working with a phone app development company could be transferred
These ranged from web--site and similar digital agencies to more technologically advanced start-ups from entrepreneurs who might otherwise have headed a few blocks south to take up the much higher remuneration on offer in the financial institutions of the City.
'a collaboration between the technology, media and telecommunications industry, formalised by a limited company which is supported by the University of Bristol and Bristol City council.
Whilst the support of local councils and redevelopment agencies together with the leadership of site owner and developer Peel Group was important,
‘Bournemouth Digital Pier'ESRC Report Dec 2013 http://www. standard. co. uk/news/techandgadgets/google--chief--london--can--be--leading--hub--for--europes
including blogs and internet-based communities 38. A typical example of using social resources to innovate is the popular phenomenon of open source software 71 and the current Threadless Community 72
OI thereby generates a unique way of eliciting and coordinating the efforts of scattered individuals in an internet-oriented knowledge base.
such as the growing online social networks and other collaborative communities for knowledge exploration 36,94. Moreover, little work has been done on downstream networks exploiting existing knowledge 91.3.13.
Online social networks: Enlarging the knowledge exploration landscape The OI model stresses the importance of using a broad range of sources for innovation and commercialisation activities by firms.
Online social networks are used frequently by firms as one of these channels but NSI scholars have not heeded them enough to date 95.
An illustrative case of online social networks is the trend towards open source software 71. An oft-given example is the Linux Foundation.
More recently, various online communities and hosted service webs facilitating co-operation and knowledge-sharing among innovating firms, customers,
One way for policy-makers to elicit social knowledge is by building a wide range of internet-based platforms to bridge business sectors
Online social networks may solve problems for current business development or pool ideas 97 for future business development.
and profit-seeking organisations are linked up in online social networks. Individuals are assigned carefully to certain communities, for example, those serving a given sector.
internet-based communities; innovation intermediaries. Next, NSI effectiveness can be boosted through greater labour specialisation in the innovation field.
why internet marketplaces for technology have not yet met the expectations, Creat. Innov. Manage. 17 (1)( 2008) 14 25.2 R. Kirschbaum, Open innovation in practice, Res.
Northampton, MA, 2006.82 K. D. Backer, Open Innovation in Global networks, OECD, Paris, 2008.83 OECD, Open Innovation in Global network, OECD, Paris, 2005.84 C
Manage. 20 (1 2)( 2003) 39 68.87 T. Y. Eng, Implications of the internet for knowledge creation and dissemination in clusters of hi-tech firms, Eur.
Sci. 17 (4)( 2006) 484 500.95 R. Cachia, R. Compañó, O. Da Costa, Grasping the potential of online social networks for foresight, Technol.
leading Chinese telecommunications company CIOS Subject matter experts See demographics for a full overview of the research methodology.
Social media was in its infancy. For the CIOS I worked with, smartphones essentially provided email on the move and little else.
Cloud computing was hardly on the radar. For any CIOS wanting to introduce an innovative new application,
using social media platforms. Staff members wonder why their work tools aren't all available as mobile apps,
IT-intensive industries Digital technologies including social media, the cloud, data analytics and mobile are rapidly emerging as disruptive forces for businesses across all industries, from retailers and banks through to carmakers and energy companies.
They are fundamentally changing the ways in which consumers interact with these companies, while also opening up new business models at the heart of these firms.
Companies investing the biggest share of their overall revenue in IT typically IT companies, telecommunications firms,
This seems like a natural process within internet companies, which are born digital, but the digital transformation is now spreading rapidly to enable organizations of all shapes and sizes to reinvent themselves.
and transfer the data onto a smart phone to send to a health care provider. This is an example of how technology contributes to generate new revenues for our firm,
which are delivered largely direct to consumers via the internet, rather than through traditional retail channels.
The rise of the digital business A core set of digital technologies mobile, social, the cloud and data, among others are transforming companies at both an operational and a strategic level.
such as moving from selling products to providing services Streetcar and Xerox are two examples 2. Transforming existing business models to offer new digital services such as 100flowers selling via Facebook
Section 2 It's easy to pick Facebook as a truly digital business. But there are companies of all sizes that are embracing digital,
This focus captures many of the firms that are using IT at the very core of their business banks, pharmaceutical companies, telecommunications firms, media houses and, of course,
IT services and e-commerce) Telecommunications Banking Media and entertainment Other Pharmaceutical and biotechnology 16%20%7%15%20%22%IT-intensive industry CIOS refers to the CIOS surveyed for this report,
but the next phase of our local transformation will be to focus closely on mobile for our market,
or the two within telecommunications. Much progress remains to be made, but the IT sector is clearly doing
leading implementation of digital technologies such as cloud, mobile and analytics IT-intensive industry CIOS are more likely to hold a seat in the executive management team,
or considering how social media can be used to reinvent customer service, and uncovering new data-driven insights.
Ru, the Russian internet communication and entertainment company. We don't trade in oil; we trade in innovation,
mobile and analytics within the business, compared with just 51%of IT-intensive industry CIOS. All CIOS focus on issues relating to business performance and IT budgets,
I spend at least 30%of my time on innovation, remarks the CIO of a major telecommunications operator in China,
Her work in using mobile and analytics to drive greater sales is representative of where this role is headed (see next trait for more).
Anonymous, CIO, leading Chinese telecommunications company Why CIOS and CMOS must learn to love each other not only at SAP Michael Golz, Americas CIO, SAP Jonathan Becher, CMO, SAP Case study Michael
social media and cloud that marketing and IT have no choice but to forge ever closer relationships.
and both its front-and back-end processes, says the CIO of a major Chinese telecommunications operator.
The use of social media can also help to build a greater presence both internally and externally,
UCB's Herman de Prins, who prefers to keep work-related topics out of social media, uses his passion for cycling as a source for non-work-related updates and links them to technology,
Anonymous, CIO, leading Chinese telecommunications company Darryl West, CIO, Barclays Group 32 Born to be digital Digital-ready CIOS are willing to leave their home turf.
The CIO of a major Chinese telecommunications firm explains how, having initially graduated in engineering, her career path involved her becoming the head of a non-IT department,
whether from their peers, external consultants, the print media, online webcasts or others. They are interested strongly in building their career upon management skills.
In the telecommunications sector, one in five of these leading CIOS hold a Phd on top of other qualifications.
Anders Thulin, the CIO at Swedish telecommunications firm Ericsson, had worked in consulting, at Mckinsey & Company.
And this is even more prevalent in telecommunications where 60%have taken up their current roles since 2010.
Rambler Internet Holding 2000 2006 Developer, Senior Developer, Head of Mail Development Department, Mail. Ru 1995 2000 Computer science, Lomonosov Moscow State university (MSU) Lars Mathiesen Nykredit 2002 today CIO and Executive vice president, Nykredit 1997 2002 Executive vice president Retail Business
so you need a foundational architecture for mobile, cloud, data, applications, and so on. If you don't,
While it may make a lot of sense to move email and CRM systems quickly to the cloud,
The research draws on a telephone survey of 166 (information technology leaders from a range of IT-intensive industries,
These sectors included technology (including hardware, software and other IT services), financial services, life sciences, telecommunications, online and e-commerce.
IT, telecommunications, life sciences and banking. 39 Highest qualification 1%15%23%9%Management Phd in management or business administration MBA Master's degree in management or business administration
49,999 22%50,000 and more 19%23%Software, hardware and computer services Banking and financial services 19%8%Chemical, bio-and medical technology 14%Telecommunication operators
and services Semiconductors and 8%telecommunications equipment 7%Transport and logistics Media and televison 4%10%Other E-commerce, internet and social media 6%Cable operators and services
and redesigning websites so that they are searchable by technology/capability and not based on a‘research centre'promotion.
The changing nature of sectors, high data volumes and information intensity, the increased use of graphics and video, interactive websites,
Action The pace of change in the Internet arena means that Ireland in general and the regions outside of the Greater Dublin Area in particular, will be left even further behind competitor countries
Fexco (Tralee) and Quinn (Cavan) 25 Internet data transfer capacities are growing at a fast rate.
The full versions of the RCAS (Volumes I and II) for each region are available through the Forfás website (www. forfas. ie.
The region is also developing expertise in telecommunications and software development, and has a good base of medical devices companies.
and/or acquire technologies Restructuring HEI research websites so that they are more easily searchable in terms of technologies
Its website presents a comprehensive overview of the range of supports available, enables on-line requests for meetings with relevant agencies,
along with the enterprise development agencies has developed a website to provide a‘one-stop'information portal for businesses.
Technology advances have enabled companies to manage multi-site operations across the world. ICT has been, and will continue to be, a key enabler for the remote delivery of services.
National Heritage sites can act as significant attractors to the region in which they are sited. The continued development and promotion of such heritage sites in the region,
of which there are many, should be considered by local tourism interests. Internationally Traded Services (excluding ICT) 16 Today,
This has generated a raft of new mobile investment activity in global business services (& global business services centres) to manage more complex global corporate structures and activities,
there is recognition that the IFS industry is highly mobile and that Ireland needs to continue to invest to ensure the ongoing development and growth of the sector18.
Web 2. 0 and Mash-ups) are continuing to drive the development of new applications and business models.
These trends are reflected through the phenomenon of‘cloud computing'a now widely used term to describe how scalable and flexible IT capabilities are provided as a service to multiple customers using internet technologies.
Based on its excellent track record in telecommunications software and systems research, through the TSSG Group, it is the first of the Iots in Ireland to lead an SFI funded Strategic Research Cluster (FAME Federated
Cisco systems, Ericsson, IBM, Telefonica and HP). The TSSG's commercial division has created also new companies
Nubiq mobile website generation and personalisation; Akruu on-line billing and accounting services; Hasf6 interactive radio;
The TSSG's deepening expertise in the area of future internet infrastructure and services and its strong commercial focus provides the region with a strong platform for future indigenous and FDI enterprise potential.
The Southeast has additional capacity for growth in Lifesciences manufacturing with the availability of a utility-intensive strategic site in Belview outside Waterford City
Also, Waterford City Development Board along with the enterprise agencies has developed a website to provide a‘one-stop'information portal for businesses.
Map of Enterprise Agencies from‘waterfordbusinessinfo. ie'website Enhancing Quality of life The Southeast has many positive quality of life attributes,
much of the major infrastructure is in place to deliver high speed internet to the majority of potential users in the Southeast region.
and MNCS in the region-for example, include relevant indigenous companies as demonstration sites on inward investment itineraries
HEIS and research institutes to provide information on their websites from the perspective of the end-user (including industry interests in research)
Consider developing a regional web portal along the lines of the existing Waterford City website at http://www. waterfordbusinessinfo. ie FORFÁS REGIONAL COMPETITIVENESS AGENDA:
The IDA also provides serviced sites preplanning approval and buildings (buildings are provided by the private sector on IDA serviced sites.
The IDA is developing a limited number of larger scale strategic sites that are intended to service utility intensive enterprise activity (e g. bio/pharma manufacturing, data intensive services.
Recent major IDA project announcements in the Southeast region Company Sector/Activity Estimated Job Numbers Glaxosmithkline Pharma 50 Merck Carlow Pharma 170
and infrastructure (physical access and telecommunications) especially where Industrial Estates and Business Parks are located Initiatives to strengthen the competencies
The Business Park has some Greenfield sites available for future development. Wexford Business and Technology Park Wexford Business and Technology Park is a 27-hectare (67 acre) park located on the N11/N25 connecting Dublin with Rosslare Port.
The Business Park has some Greenfield sites available to suit both manufacturing and international services clients.
000 sq ft currently available) and Greenfield sites to suit both manufacturing and international services sectors.
Belview and Knockhouse Strategic Sites Belview is a key strategic site developed by IDA Ireland to attract a cluster of cutting-edge multinational utility intensive industries to the south-East.
which is being promoted as a key site for large process industry. IDA is working closely with Kilkenny County Council, Waterford City council and the utility providers on the development of the fully serviced site.
The IDA have a further 2 sites totalling 76 acres one site of 18.1 hectares (44 acres) and an adjacent site of 14.2 hectares (32 acres) available for greenfield development in Knockhouse, adjacent to the existing Genzyme facility.
FORFÁS REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL: SOUTHEAST 44 Business Sites In private Ownership Southeast Bio-Pharma Park, Carrick-on-Suir Southeast Bio-Pharma Park is a 129 hectare (319 acre) landbank
under private ownership. It is proposed to develop a bio-pharma park at the site. Kilmeaden Fields Kilmeaden Fields is a 26 hectare (64 acre) site with expansion potential to 105 hectares (260 acres) in the ownership of Glanbia.
The site has been zoned for industrial/commercial/office and mixed use. Power, water and gas available on site.
Development Site on Outer Ring road, Waterford Development site of c. 8. 5 hectares (21 acre) located at Ballycashin
Outer Ring road, Waterford in private ownership has been zoned industry and technology and has 650 metres frontage to the outer ring road.
All main services are in the immediate vicinity. FORFÁS REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL: SOUTHEAST 45 Notes FORFÁS REGIONAL COMPETITIVENESS AGENDA:
REALISING POTENTIAL: SOUTHEAST 46 Notes
SOUTH EAST REGION EMPLOYMENT ACTION PLAN SPOTLIGHT ON THE SOUTH EAST DECEMBER 2011 2 Table of contents Table of contents 2 Executive Summary 3 1. Background
and Context 11 2. The South East Region An Overview 12 3. Assessment of Strengths and Weaknesses 28 4. Sectoral Performance and Potential 31 5. Unemployment
Specifically the development of the Belview Strategic Site is a particular advantage for manufacturing and services businesses.
the extension of the Waterford CITY MAN to service the Belview Strategic Site and Port area, including leveraging existing NRA duct infrastructure to maximise cost effectiveness;
Initiatives to date included EI/CEB representatives were available to employees on site every Wednesday during September/October since the announcement of closure.
Active liaison with outplacement consultants (working with employees on site) commenced in Mid september to identify potential start-up projects
Forfás believes that Ireland should seek to have advanced an broadband infrastructure comparable with our key 10 Advanced broadband services are defined as services with speeds of at least 100 Mbps
however there is a need to extend the existing MAN to meet enterprise needs at the IDA strategic site at Belview and the Port area.
percent went through Dublin Port. 13 Google maps 24 securing business friendly services that are faster
optimal wind sites in terms of electricity generation potential and proximity to the grid should be prioritised. 17 See Table 8. 1:
Box 1. Summary of Waterford City Infrastructure Potential Waterford-Infrastructure Assessment Potential disadvantage Neutral Potential advantage Electricity x Telecoms backbone x
The waterfordbusinessinfo. ie web portal has been developed by Waterford City council in conjunction with the enterprise development agencies.
IDA Ireland and Waterford Institute of technology have entered into a Memorandum of Understanding (MOU) to develop this site as Waterford Knowledge Campus. The MOU sets out the development objectives of the campus to host the knowledge economy,
The region has a strong natural asset base in the quality of the natural environment and landscape as well as heritage sites and gardens,
and to allow greater access to Irish small and medium sized businesses SOUTH EAST EMPLOYMENT ACTION PLAN FORFÁS reference sites for Ireland.
Lifesciences Sector Enterprise and Research Activity Realising Regional Potential The South East has additional capacity for growth in Lifesciences manufacturing with the availability of a utility intensive strategic site in Belview
National Heritage sites can act as significant attractors to the region in which they are sited. The continued development and promotion of such heritage sites in the region,
of which there are many, should be considered by local tourism interests. Internationally Traded Services (excluding ICT) 35 Today,
This has generated a raft of new mobile investment activity in global business services (& global business services centres) to manage more complex global corporate structures and activities,
Web 2. 0 and Mash-ups) are continuing to drive the development of new applications
Based on its excellent track record in telecommunications software and systems research, through the TSSG Group, it is the first of the Iots in Ireland to lead an SFI funded Strategic Research Cluster (FAME Federated
Nubiq mobile website generation and personalisation; Akruu on-line billing and accounting services; Hasf6 interactive radio;
The TSSG's deepening expertise in the area of future internet infrastructure and services and its strong commercial focus provides the region with a strong platform for future indigenous and FDI enterprise potential.
and the growing dominance of the internet experience reflected in radically altered business models. The games industry in particular is showing very healthy and rapid growth globally.
Data includes consumer spending on console (incl. handheld), PC games, online games and wireless/mobile games and video games advertising.
and the TSSG has a depth of competency in mobile telecommunications networks and applications development.
According to the Jobbridge website, on 2 december 2011, there were 189 employers from the South East advertising internships
Mercer and HP that provide BPO services to The irish market47. 2 Shared Services Shared services are different in that they are centralised activities within a multi-site global corporation.
Ireland has a strong track record to date as an offshore location for centralised customer support and shared services activities with companies such as Facebook, IBM, Dell, Google, HP,
At the same time, the mobile and generally younger workforce employed in SSC/Contact Centres is attracted to the urban area that offers a range of potential employers as well as a dynamic and vibrant quality of life.
Increasingly, contact centres are utilising a wider range of tools including selfservice calls, emails, sms and social media.
Many of these activities can be delivered from anywhere in the world to anywhere in the world-enabled by telecoms and internet technologies and presents opportunity for SMES and regionally based firms However
social media etc. and mega-trends such as ageing, globalisation of financial services, carbon reduction, debt de-leveraging etc.).
EI/CEB representatives were available to employees on site every Wednesday and CEBS are continuing discussions with a number of participants.
EI actively liaised with the outplacement consultants that were working with employees on site from Mid-september to identify potential start-up projects.
The research centres in Telecommunications Software systems Group and Separation Science would be regarded particularly well. While much of WIT's enterprise interactions involve companies from outside the South East region it does have a number of engagements with firms in the region,
The Telecommunications Software systems Group (TSSG) in WIT has been identified as a world class research facility, with the capability to significantly underpin the Priority Area of Future Networks and Communication.
Telecommunications Software systems Group (TSSG) Based at the WIT, the centre for Telecommunications Software and Systems Group (TSSG) is a major source of research strength for the region and nationally.
Its research focus is on the dramatic changes occurring in the telecommunications software industry, and on the wider converged communications industry, particularly in managing networks and in developing innovative new services for those networks.
Established in 1997 the centre has a long history of working with industry and the centre is renowned nationally for its phenomenal success in engaging in
A number of industry partners including Cisco systems (Galway), LM Ericsson Ltd. Dublin), IBM (Dublin), Telefonica I+D (Spain) and Hewlett packard (US) are involved also.
In a recent international peer review the TSSG FAME SRC was considered to be one of the largest and strongest groupings of academic researchers in network management in the world.
In addition, TSSG are engaged also actively in steering the Future Internet agenda in Europe. With ongoing investment by SFI and EI in the TSSG, its leadership role in European projects, its cluster Of high Potential Start-up and its strategic partners with international leaders in the internet and model networks
and services the TSSG is positioned well to support economic development in the South East. Pharmaceutical and Molecular Biotechnology Research Centre The Pharmaceutical and Molecular Biotechnology Research Centre has also been identified as a major RTD centre that will underpin the Priority Area of Therapeutics as part of the current Research Prioritisation Exercise.
The TSSG has created 11 spinouts in the mobile services/internet application space. Feedhenry now employs over 30 people,
Energy and Telecommunications; Education and Health care; SOUTH EAST EMPLOYMENT ACTION PLAN FORFÁS Agriculture, Marine and Rural Development;
WIT) with the objective to provide a virtual (web based)‘ one-stop-shop'to provide information
Specifically the development of the Belview Strategic Site is a particular advantage for manufacturing and services businesses.
the extension of the Waterford CITY MAN to service the Belview Strategic Site and Port area, including leveraging existing NRA duct infrastructure to maximise cost effectiveness;
Initiatives to date included EI/CEB representatives were available to employees on site every Wednesday during September/October since the announcement of closure.
Active liaison with outplacement consultants (working with employees on site) commenced on 15 september to identify potential start-up projects
Cahir and Tipperary Town A portal website www. southtipperary. ie promoting industry and living in South Tipperary Postgraduate Research Centre established in TI Clonmel campus Ballingarrane Science
Wexford Wexford Opera house Broadband MAN in Wexford Town M11 Gorey Bypass N30 Enniscorthy-Clonroche Holmestown Landfill & Civic Amenity Site New Ross
Civic Amenity Site Enniscorthy Civic Amenity Site New Ross Sewerage Scheme Rosslare Harbour Sewerage Scheme Gorey Regional Water supply Pipeline Scheme
SOUTH EAST EMPLOYMENT ACTION PLAN FORFÁS Appendix 5 Contact Centre Recent Jobs Advertised jobs. ie web search 5th october 2011 The following provides insights into
Flawless Sligo Adecco Galway Digital River Shannon Customer Perceptions Clifden Cook Medical Limerick Paypal Dublin ABC Global networks Dublin 100 Hertz
email and chat on a 24/7/365 basis (e g. making or verifying reservations Technical support Services Round the clock technical support and problem resolution.
Contract Research Outsourcing Managing clinical trial processes, often across multi-sites and multi-jurisdictions. Clinical data management Supply Chain/Procurement services Managing supply chain activities including Order to Cash,
A call centre operative requires strong communication skills involving active listening and an ability to empathise as well as basic telephone etiquette.
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