and published it on its website. According to the data gathered by BEREC the majority of ISPS offer unrestricted Internet access.
Moreover, a recent Commission in depth market study on internet services provision from a consumer perspective showed that very little information was provided to consumers on internet providers'websites on issues such as blocking/slowing down of services
and download limits (94%and 56%respectively of websites assessed by mystery shoppers provided no information on the aforementioned issues) 23.
and interaction between all the stakeholders involved in comparison websites, retailers, regulators, consumer organisations; map best practices in the comparison of products and services across different sectors and identify potential areas of improvement.
Private operators of comparison websites have also been invited as speakers. The initiative is horizontal in scope, covering various sectors such as retail, travel, energy and electronic communications.
in order to verify compliance of such websites with EU consumer protection legislation. Of the 333 websites checked, 76%were flagged for further investigation
and will be followed-up by the competent national authorities in 2012 and 201335. Main action 7:
websites (see above at page 11. Main action 8: present a European action plan for online gambling
which will in turn dissuade consumers from using unregulated sites. Main action 9: Via the implementation of the Directive on falsified medicinal products,
14 identify sites providing the public with legal offers of medicinal products through distance sales (2013-2014) and,
service and website authentication. The legislative process is ongoing. 3. 3 RELIABLE AND EFFICIENT PAYMENT AND DELIVERY SYSTEMS Main Action 10:
Obstacles for (web) merchants who wish to benefit from the cross-border or central acquiring of card payments;
web hosting or e-commerce platforms), cannot be held liable for illegal content that they store if they fulfil one of the following two conditions:
In the L'oréal/ebay case (July 2011) the Court clarified that"awareness"of illegal content can in particular be obtained by a notice that is"sufficiently detailed and adequately substantiated".
the Memorandum of Understanding on the sale of counterfeit goods via the Internet concluded between 33 companies and trade associations and covering 39 different internet sites in Europe,
and online via web stores. More recently, with the growth and universal spread of mobile devices such as smartphones and tablets, a fourth and rapidly expanding channel has been added:
that to be fully compliant one retailer needs 28 different websites with 28 terms and conditions.
and unbiased review sites, accurate comparison websites, effective and robust trustmarks). 1. 5. Fair and safe payment systems payment systems that are cheaper
comparison websites/tools, trustmarks, review tools. 1 Also see the Commissions communication on the proposed Data protection Package:
On the other hand, comparison websites should be clear about what and how they compare from the start.
Firstly, to complete the Digital Single Market, those ICT systems sitting with internet providers, telecom providers, banks, postal operators, retailers, public authorities,
and agreements with several household/commercial waste sites to take away their waste paint and retreat it.
a step-by-step start-up Guide and a Web portal where technical guidance on measurement and relevant links are provided. www. oecd. org/innovation/green/toolkit/aboutsustainablemanufacturing andthetoolkit. htm PRE-SME
USA) website contains a wide range of resources that could be useful for ecoinnovators. www4. shwec. uwm. edu/shwec The Money back through the window initiative of the KÖVET Association for Sustainable Economies
and have increased the speed of assembling houses at the construction site. Ecococon houses rely on a wood frame,
It developed Footprint Chronicles, an interactive web-based map that provides information on the supplier policy towards sustainability and results of Patagonia's audits in terms of social and environmental indicators. www. patagonia. com/us/footprint
Regularly scan websites, join groups and network proactively to identify emerging eco-innovative technologies, materials and processes.
Orangebox has set up a recycling centre at their site in Wales achieving a significant return on investment
involving all the company's personnel from shop floor through to senior management. www. orangebox. com www. ecodesigncentrewales. org/sites/default/files/EDC ORANGEBOX ENABLINGECODESIGNINWELSHINDUSTRY. pdf Crawford Hansford & Kimber:
and properties of materials including biodegradable, recyclable, renewable. mtrl. com/portal/site/mtrl/Home Information Inspiration supports ecodesign through combining information (materials, life extension etc.)
and others issues through engaging customers in meaningful conversations through a variety of media, especially via websites and online social networks, rather than by simply talking at customers through traditional media.
and websites and communicate good new. Eco-innovate! A guide to eco-innovation for SMES and business coaches. 51 eco-innovation observatory SIGMA Sustainability Marketing Guide contains four steps towards sustainability marketing as well as some practical lessons. www. projectsigma
en. wikipedia. org/wiki/Green dot %28symbol%29 p. 34: The Footprint Chronicles source: www. patagonia. com/us/footprint;
Visit our website to get open access to our reports, interactive database with charts and maps,
Dacia, 41, Bucharest ROMANIA anamarinoiu@yahoo. com http://www. rei. ase. ro Abstract: -The paper presents the results of a qualitative research on the perception and implementation of ecoinnovation in Romanian SMES.
The right of consumers to apply the law of their home country is different to the obligation for web merchants to apply all requirements in the national law of the country of destination.
The inclusion of cross-border offers by comparison websites is important for consumers to be able to take full advantage of the Single Market. 3. 1. 3 Right to withdrawal The extension of the right to withdrawal places
It allows web merchants to provide customers with relevant information. To limit the negative effects of Directive 2009/136/EC (the‘Cookie Directive')on both consumers and merchants
Ecommerce Europe warns that a‘right to be forgotten'is technically not possible for web merchants.
and of Internet/web literacy. The ICT enablers index takes into account affordability of Internet access, telecoms market competition, security of the Internet infrastructure, government support for ICT development,
Meanwhile, an e-democracy website (dubbed Today, I'm Deciding) has been in place for citizens for several years.
and firms to complete and digitally sign government forms, such as passport applications, over the web.
You can find the list of sales agents on the Publications Office website (http://publications. eu. int)
Google user data requests...29 Figure E. 4. 4: Percentage of user-data requests filed by governments where Google provided at least some of the data requested...
30 9 Introduction 1. 1. The context for this study and the European Strategy and Policy Analysis System effort Over recent years, the European union has experienced a number of challenges.
While the majority of the global population is projected to be connected to the web in the forthcoming decades,
questions arise over the future balance of cultures on the web (Dutton, Dutta and Law, 2011;
which assesses the technical features of national websites as well as e-government policies and strategies applied in general and by specific sectors for delivery of essential services (United nations, 2012). 27 Figure E. 4. 1:
which assesses the technical features of national websites as well as e-government policies and strategies applied in general and by specific sectors for delivery of essential services (United nations, 2012). 28 institutions in the coming decades.
of filtering is determined empirically, based on access tests on two (global and local) sample lists of websites cutting across a range of topics (e g. political, social and internet tools, such as Skype).
For political reasons the web censorship category is focused primarily on websites that express views in opposition to those of the current government.
Google user data requests9 Source: Google transparency reports 9 The category includes the following countries, from
which Google reported having received requests (not all countries are reported to have filed requests in all years covered):
Belgium, Denmark, France, Germany, Hungary, Italy, The netherlands, Poland, Portugal, Spain and the United kingdom. It comprises user-data requests,
or provide information on Google's services. 30 Figure E. 4. 4: Percentage of user-data requests filed by governments where Google provided at least some of the data requested10 Source:
Google transparency reports However, it has to be kept in mind that data mining is not only a tool for the surveillance of citizens and the limitation of freedom of speech.
Several governments have shared their databases with the public to spark innovation through data analytics and seek answers to societal problems. 11 10 For EU countries,
http://web. worldbank. org/WBSITE/EXTERNAL/TOPICS/EXTPOVERTY/EXTEMPOWERMEN T/0,,contentmdk: 20272299 pagepk: 210058 pipk:
"BBC website, 2012. As of 08/03/2013: http://www. bbc. co. uk/news/business-18646423?
Labour force by qualifications (in 000s), EU27+,"European Centre for the Development of Vocational training (Cedefop) website, 2012b.
SILC), code tesov190,"Eurostat website, 2012a. As of 09/09/2012: http://epp. eurostat. ec. europa. eu/tgm/refreshtableaction. do?
website, 2012b. As of 07/2012: http://epp. eurostat. ec. europa. eu/tgm/table. do?
life expectancy for men and women, code proj 10c2150a, Eurostat website. As of 18/07/2013: http://epp. eurostat. ec. europa. eu/portal/page/portal/population/data/database 43 Eurostat. from http://epp. eurostat. ec. europa. eu
Social networks on the Web, Cambridge university Working Paper. As of 15 april 2012: http://www. econ. cam. ac. uk/faculty/goyal/wp11/socialnetworksweb8. pdf 45 Granovetter, Mark S,"The strength of weak ties,"American journal
, Pew Research Centre website. As of June 2013: http://www. peoplepress. org/2013/06/10/majority-views-nsa-phone-tracking-as-acceptable-anti-terror-tactic/1/Pew Research center, The Global Middle class:
. & Vitak, J.,Online Social network Sites and the Concept of Social Capital, Frontiers in New Media Research, 15,115, 2010.
"United nations website, 2013. As of 08/03/2013: http://www. unesco. org/new/en/social-and-human-sciences/themes/youth/youth-definition/UNCTAD, Information Economy Reprt, United nations Conference fortrade and Development, 2012.
UNDP (2012),"Human Development Index,"United nations website. As of 08/03/2013: http://hdr. undp. org/en/statistics/hdi/UNDP (2013.
and Sacha Wunsch-Vincent, Participative web and user-created content: Web 2. 0 wikis and social networking:
Organization for Economic Cooperation and Development (OECD), 2007. Vodanovich, Shahper, Sundaram, David, Myers, Michael,"Research Commentary Digital Natives and Ubiquitous Information systems,"Information systems Research, Vol. 21, No. 4, 2010, pp. 711-723.
http://womanstats. org/newmapspage. html World bank,"Population Growth rate (continued)- Population momentum,"World bank website, 2001. As of 08/03/2013:
http://www. worldbank. org/depweb/english/modules/social/pgr/index02. html,"World bank list of economies (July 2012),"World bank website, 2012.
XLS 61,"Definition of Empowerment,"World bank website, 2013. As of 08/03/2013: http://web. worldbank. org/WBSITE/EXTERNAL/TOPICS/EXTPOVERTY/EXTEMPOWERMEN T/0,,contentmdk:
20272299 pagepk: 210058 pipk: 210062 thesitepk: 486411 iscurl: Y, 00. html World bank Development Indicators,"National adult literacy rates (15+),2012.
Le Web and Pioneers are leading international conferences gathering entrepreneurs and talent, promoting entrepreneurship by providing access to broad and dynamic networks
Young Global Leader Building a database and evaluating data with a clearly defined process Google Ventures uses algorithms with data from academic literature or from due diligences.
as the value web continues to displace linear value chains of merely one-directional value and money flows.
New york times (2013), Google Ventures Stresses the Science of the Deal, not the Art of the Deal. 61.
Healthnet uses low earth orbit satellites and phonelines to provide email access system of local telecommunications sites used to provide low cost access to healthcare information in developing countries through a link to basic
The national office has a LAN at the headquarters to enable health offices gain access to the HMIS products such as the ministry of health website.
1999), these capabilities require the complex combination of the technical infrastructure (cabling infrastructure, hardware platform, base software platform), ICT shared services (as communications services), ICT applications (as WEB
New web-based information technologies are enabling SMES to attain global marketing capabilities at very low costs.
Since SMES have difficulty finding the most appropriate public programme given the complex web of public initiatives,
and a just over a quarter have their own website, but just 4, 33%are involved in online selling
and buying transactions and under 1 per cent of SMES have intranet. In 15.56%of the SMES have no IT facilities. 3. 6 Use of Internet
and Intranet in SMES The analysis of the purpose why SMES use Internet & Intranet point out that in more than 75%of the companies'information technology is used for a better communication with customers
Others Intranet Selling/shopping online None of the above Own website E-mail Internet Computers 518 Nelu Eugen Popescu/Procedia Economics and Finance 16 (2014) 512
Internet & Intranet use in Romanian SMES Source: CNIPMMR, White Charter of Romanian SMES 11th Edition, Sigma Publishing house, 2013 3. 7 Perceived benefits of IT applications in business Top benefits of IT application for their business
and some of them even developed own websites (27.50%.%Only in 15.50%of SMES there are no IT structures.
Train entrepreneurs for global e-commerce through, for instance, the development of a web localisation certificate programme.
EVA was an online site that intended to implement advanced and innovative training programs for the changing needs of SMES and government officials through two courses.
The main IT solutions offered were antivirus (to 29%of clients), business management software (to 28%)and web and email (to 19%.
and would benefit from the development of a web localization certificate program by an organisation with expertise in global e-commerce.
id=17007 Web localization certificate programmes: Training entrepreneurs for global e-commerce Although entrepreneurship programs have offered training in e-commerce for many years,
experience with global markets has shown that many websites are not appropriate to attract consumers in foreign markets.
Localizing websites, i e.,, customizing them for local cultures, will improve comprehension, navigation, site visit duration, and most importantly, purchasing (Singh and Pereira, 2005).
The localization industry in 2006, a USD 9 billion business helps businesses design multilingual websites that work in different national contexts.
and the lack of web and IT expertise among traditional businesses. Curious about the region, online visitors could be attracted to visit websites about local culture and products.
At present, the region is served by two regional touristic websites, both of which do not reflect the state-of-the-art of web design and functionalities.
Given its experience offering IT training, as well as its past role in the Digital Cluster program, RETA might be able to play a role in launching such training.
The region has some resources to build upon such as the Andalusia Lab, a technology center for touristic innovation,
as well as serving to enhance the region‘s international reputation by attracting global firms, such as Microsoft and Google,
Train entrepreneurs for global e-commerce through, for instance, the development of a web localisation certificate programme.
because some companies did not report their e-mail, phone or website to contact. Of these 703 questionnaires
because some companies did not report their e-mail, phone or website to contact. Of these 703 questionnaires, 51 were returned incomplete for the following reasons:
if composite indicators could be made available via the web, along with the data, the weights and the documentation of the methodology.
on the internet site one can find the ecological footprint, a pure environmental composite, the environment sustainability index, presented by the World Economic Forum annual meetings, the European Environmental Agency's EEA Environmental Signals.
This internet site is considered the web's one-stop resource for country statistics on anything and everything.
raw data are freely available on the WEB, and issues of technological development are of importance to society
+32 (0) 2 502 31 34 Website: www. ecommerce-europe. eu Contact us at: info@ecommerce-europe. eu For reports:
please contact us via our website www. ecommerce-europe. eu or send us an email at research@ecommerceeurope. eu. Our Report Partners This report is powered by the following partners Gfk is trusted the source of relevant market
which delivers the most relevant experience for consumers as they shop across web, store and mobile.
for instance as consumers compared prices through comparison websites or looked for additional information. This number is expected to have increased to around 50%at the end of 2014.
Possibilities What web merchants can do is using the information that online customers leave behind when browsing the Internet,
for example for welcoming them back to their site. Also people like to follow trends and online shop owners should anticipate this by making suggestions based on
Other possibilities to personalize your website include providing consumers with the opportunity to give feedback,
their websites think along with customers. Potential buyers are now provided with reasonable suggestions based on previous site visits and purchases.
Consumer trust is vital Companies cannot simply open a website with another extension than that of their home country
A first step in accomplishing this is generating a high-quality translation of your website into the language of the target country.
and the projected growth of (B2c) e-commerce. 645,250 websites According to data received from national e-commerce associations,
Ecommerce Europe estimates the number of B2c websites to have grown to 645, 250 at the end of 2013, growing at a pace of 15 to 20%per year.
A Brief Introduction to Europe 2. 0 million+Number of jobs created by B2c e-commerce sector 645,250 Estimated number of active B2c websites 3. 7 billion
accessing the web through a mobile device**Average worldwide Cross-border B2c E-commerce Most popular countries:
When purchasing through the web, consumers purchase most in the Information technology category (33.0), %followed by Major Domestic Appliances (18.3%)and Consumer Electronics (16.0%).
Top 3 Online Players UK 1. Amazon 16%2. Tesco 9%3. ebay 8%Mobile commerce accounted for nearly one third of all online sales in the UK
In addition about half of all visits to British e-retail sites was made through a smartphone or tablet during that period.
the number of B2c e-commerce sites is increasing rapidly. In 2013, there were around 138,000 active sites,
which represents a growth of 17%compared to the preceding year. In general, major credit cards are preferred the ecommerce payment methods in France.
which resulted in a concentration of manufacturing sites in a few places worldwide. The role of public support Given that production costs particularly in semiconductors are substantial,
These biotechnology companies were founded mainly on campus rather than becoming established from external sites. Larger companies from the outside are getting involved in the Cambridge cluster mainly through M&as.
First, it represents the activities of cluster firms to the outside world through a website, database, press releases but also coordinated events at industry fairs globally.
A large number of examples can be found in a number of companies'website where statements are being made around the message that REACH is an important driver for environmental responsibility in our company.
Oxford Research A s. GC (2010) Canadian Photonics Sector, Website of the Canadian government, available from:
Minalogic (2010), Grenoble A high-tech hub, Minalogic Website, available from: http://www. minalogic. com/en/environnement-grenoble. htm Miyazaki, K.,N. Islam (2007), Nanotechnology systems of innovation An analysis of industry and academia research activities
QPN (2010), Quebec Photonics Network Website, available from: http://www. quebecphotonic. ca Riese, J.,R. Bachmann (2004), Industrial Biotechnology:
Eze Vidra, head of Google's London Campus co--working space, has spoken of the pivotal role of London with the potential to become the leading start-up hub in Europe based on its access to talent
and digital processes 5 http://www. standard. co. uk/news/techandgadgets/google--chief--london--can--be--leading--hub--for--europes--tech--startups--9234955. html
Abandoned docks and industrial sites had decayed into tracts of wasteland breeding poor living conditions, crime and social problems.
and CISCO at Google Campus, London where centres of excellence are spread out across thousands of miles and differing time zones.
Regeneration projects that may include transforming old work sites and buildings in to new enterprise space are gaining pace.
These ranged from web--site and similar digital agencies to more technologically advanced start-ups from entrepreneurs who might otherwise have headed a few blocks south to take up the much higher remuneration on offer in the financial institutions of the City.
Whilst the support of local councils and redevelopment agencies together with the leadership of site owner and developer Peel Group was important,
‘Bournemouth Digital Pier'ESRC Report Dec 2013 http://www. standard. co. uk/news/techandgadgets/google--chief--london--can--be--leading--hub--for--europes
More recently, various online communities and hosted service webs facilitating co-operation and knowledge-sharing among innovating firms, customers,
whether from their peers, external consultants, the print media, online webcasts or others. They are interested strongly in building their career upon management skills.
and redesigning websites so that they are searchable by technology/capability and not based on a‘research centre'promotion.
The changing nature of sectors, high data volumes and information intensity, the increased use of graphics and video, interactive websites,
The full versions of the RCAS (Volumes I and II) for each region are available through the Forfás website (www. forfas. ie.
and/or acquire technologies Restructuring HEI research websites so that they are more easily searchable in terms of technologies
Its website presents a comprehensive overview of the range of supports available, enables on-line requests for meetings with relevant agencies,
along with the enterprise development agencies has developed a website to provide a‘one-stop'information portal for businesses.
Technology advances have enabled companies to manage multi-site operations across the world. ICT has been, and will continue to be, a key enabler for the remote delivery of services.
National Heritage sites can act as significant attractors to the region in which they are sited. The continued development and promotion of such heritage sites in the region,
of which there are many, should be considered by local tourism interests. Internationally Traded Services (excluding ICT) 16 Today,
Web 2. 0 and Mash-ups) are continuing to drive the development of new applications and business models.
Nubiq mobile website generation and personalisation; Akruu on-line billing and accounting services; Hasf6 interactive radio;
The Southeast has additional capacity for growth in Lifesciences manufacturing with the availability of a utility-intensive strategic site in Belview outside Waterford City
Also, Waterford City Development Board along with the enterprise agencies has developed a website to provide a‘one-stop'information portal for businesses.
Map of Enterprise Agencies from‘waterfordbusinessinfo. ie'website Enhancing Quality of life The Southeast has many positive quality of life attributes,
and MNCS in the region-for example, include relevant indigenous companies as demonstration sites on inward investment itineraries
HEIS and research institutes to provide information on their websites from the perspective of the end-user (including industry interests in research)
Consider developing a regional web portal along the lines of the existing Waterford City website at http://www. waterfordbusinessinfo. ie FORFÁS REGIONAL COMPETITIVENESS AGENDA:
The IDA also provides serviced sites preplanning approval and buildings (buildings are provided by the private sector on IDA serviced sites.
The IDA is developing a limited number of larger scale strategic sites that are intended to service utility intensive enterprise activity (e g. bio/pharma manufacturing, data intensive services.
Recent major IDA project announcements in the Southeast region Company Sector/Activity Estimated Job Numbers Glaxosmithkline Pharma 50 Merck Carlow Pharma 170
The Business Park has some Greenfield sites available for future development. Wexford Business and Technology Park Wexford Business and Technology Park is a 27-hectare (67 acre) park located on the N11/N25 connecting Dublin with Rosslare Port.
The Business Park has some Greenfield sites available to suit both manufacturing and international services clients.
000 sq ft currently available) and Greenfield sites to suit both manufacturing and international services sectors.
Belview and Knockhouse Strategic Sites Belview is a key strategic site developed by IDA Ireland to attract a cluster of cutting-edge multinational utility intensive industries to the south-East.
which is being promoted as a key site for large process industry. IDA is working closely with Kilkenny County Council, Waterford City council and the utility providers on the development of the fully serviced site.
The IDA have a further 2 sites totalling 76 acres one site of 18.1 hectares (44 acres) and an adjacent site of 14.2 hectares (32 acres) available for greenfield development in Knockhouse, adjacent to the existing Genzyme facility.
FORFÁS REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL: SOUTHEAST 44 Business Sites In private Ownership Southeast Bio-Pharma Park, Carrick-on-Suir Southeast Bio-Pharma Park is a 129 hectare (319 acre) landbank
under private ownership. It is proposed to develop a bio-pharma park at the site. Kilmeaden Fields Kilmeaden Fields is a 26 hectare (64 acre) site with expansion potential to 105 hectares (260 acres) in the ownership of Glanbia.
The site has been zoned for industrial/commercial/office and mixed use. Power, water and gas available on site.
Development Site on Outer Ring road, Waterford Development site of c. 8. 5 hectares (21 acre) located at Ballycashin
Outer Ring road, Waterford in private ownership has been zoned industry and technology and has 650 metres frontage to the outer ring road.
All main services are in the immediate vicinity. FORFÁS REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL: SOUTHEAST 45 Notes FORFÁS REGIONAL COMPETITIVENESS AGENDA:
REALISING POTENTIAL: SOUTHEAST 46 Notes
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