CIO Executive, IBM Tom Velema EMEIA IT Advisory Leader, EY Michael Golz CIO Americas, SAP
Subject matter experts See demographics for a full overview of the research methodology Our thanks go to the more than 180 CIOS, CTOS and further IT leaders from across the
why their work tools aren†t all available as mobile apps, as they are in the rest of their lives
executives, we know that there is a distinctive subset of CIOS who have embraced already the digital world and seem to have been born digital.
But it also extends through their work experience they actively seek out opportunities to work in other
parts of the business and in other geographic regions And they engage extensively outside the business by, for
work †opening up the potential for one-to-one video meetings instead. Amazon, an online retailer, is using digital to invent new
carried out by MITSLOAN, 1 of executives from different business functions across a wide range of industries, nearly eight out of ten
Concannon, a partner at executive recruitment firm Kornferry â€oecompanies are recognizing that a judicious use of IT can lead them
business processes work, and how these all fit together, †adds Tom Velema, EY€ s EMEIA IT Advisory Leader. †Otherwise you
marketer for technology recruitment. â€oei must manage to establish our firm as a software company and,
strong engagement from senior executives across the business As would be expected, much is being done digitally in these
More often a member of the executive management team One of the most striking differences is that IT-intensive industry
CIOS are far more likely to hold a place on the executive management team. A little more than half (53%)do compared
they need to be a part of their executive management team However, it†s also apparent that many IT-intensive industry CIOS are
Areas in which CIOS actively engage with the executive management team IT-intensive industry CIO †board member
model, with IT issues pulled together at a board or executive committee level, †he explains.
American CIO Executive, IBM As might be expected of a leading technology brand, IBM is engaged deeply with digital.
Inevitably, when executives are pushed to focus on higher-level strategic issues, there is a consequent shift in the skills that they
attract more female executives The IT industry is the sector that has been the most successful in
Areas in which CIOS actively engage with the executive management team Discussing IT budgetary issues and
Her work in using mobile and analytics to drive greater sales is representative of where this role is headed (see next trait for more
digital changes the way many businesses work, opening up wholly new possibilities, but people have to buy into this vision, and
skill, †says Diego Calegari, Spanish South american CIO Executive at IBM, who explains that true storytelling requires a deep grasp of
the core of the business and how it works, in order to explain how it can change in future
consultants to help bring a fresh perspective on what the core of the narrative ought to be:
communication skills is their relative position within the business This is extremely vital for those CIOS who don†t hold board-level
Prins, who prefers to keep work-related topics out of social media uses his passion for cycling as a source for non-work-related
updates and links them to technology, which in turn has helped him to forge a range of positive connections across the business
They are happy in their work: 64%plan to remain where they are, or move into a
approach to their education and work experience Se ct io n 4 It is clear that digital CIOS take a different approach to tackling their
High job satisfaction The first thing to point out is that digital-ready CIOS appreciate the opportunity they hold:
express greater satisfaction with their work than their IT-intensive industry peers do. This is especially striking in three areas
•The potential for future career development: 54%are strongly satisfied, compared with 43%of IT-intensive industry CIOS
upon for advice by executives in the rest of the business 31born to be digital
%The work-life balance 33 %37%The allocation of resources such as head count and budget to IT
%The potential for career development 45 %59%People's perceptions of the role of a CIO
other executives. †Anonymous, CIO, leading Chinese telecommunications company Darryl West, CIO, Barclays Group 32 Born to be digital
Digital-ready CIOS are willing to leave their home turf They show a greater enthusiasm to spend time elsewhere in the
allows a CIO to switch roles with other executives, †she notes Chart 13 Requirements for becoming a CIO
%Motivation and hard work Percentage of respondents who have chosen 8, 9 or 10 on a scale from 1=not required at all
peers, external consultants, the print media, online webcasts or others They are interested strongly in building their career upon
Consultant Business and Information Strategy, Capgemini Consulting 2007 †2012 Post graduate Management, Otto -Friedrich-University
Consultant, Centrum fã r betriebliche Informationssysteme 2001 †2002 Product Portfolio Manager, Atraxis Swissair 2000 †2001
Consultant Strategic Product Management Lufthansa Systems 1993 †2000 Master in business Informatics, Otto -Friedrich-University Bamberg and Friedrich
CIO and Executive Vice president Nykredit 1997 †2002 Executive Vice President Retail Business and Development
Various executive posts at Nykredit primarily on the business side within Nykredit retail customer segment
From our interviews with leading experts and CIOS, we gathered advice and guidance on how to prepare for a digital world †and to
CIOS take non-executive directorships at other firms or have joined external committees or think tanks.
and IT experts, to add additional context to our data and findings We focused on those sectors independently identified as
Worldwide number of employees 7%Up to 249 2%250†499 2%500†999 4%1, 000†1, 999
executives series, EY, 2013 7. â€oewhy does Kenya lead the world in mobile money? â€
5 insights for executives series, EY, 2013 •The digitisation of everything: how organisations must
promotion of markets. â€oe†Innovation management†is a prerequisite for innovation to flourish in firms.
work without taking people into accountâ€. â€oeenterprises of all sizes should be more flexible in
tied connection between the work tax and the suburb economy, comparing that between the income tax and gray economy.
At the moment, companies hiring less than 10 employees produce more than 20%of Europe†s value added and offers employment for approximately 50 million European Union†citizens
SME represent 98%of approximately all enterprises in Europe. Approximately 80%of their activities are carried out at a local or regional level
more economic growth, employment, a better balance of payments, improve the labor conditions etc. There is clearly a link between microeconomic issues such as entrepreneurial startups and
EMPLOYMENT ACTION PLAN SPOTLIGHT ON THE SOUTH EAST DECEMBER 2011 2 Table of contents Table of contents 2â Executive Summary 3â
5. Unemployment and Labour Activation Measures 45â 6. Business Process Outsourcing & Shared Services and the South East
9. Actions to Maximise Employment Creation 73â Appendix 1 81â Appendix 2 83â Appendix 3 88â
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Executive Summary  This report was prepared by Forfã¡
and Innovation of 14 september 2011 for input to the preparation of an employment action plan for the South East region.
s labour and market skills analysis work on infrastructure requirements and on national development strategies. It includes inputs from Enterprise Ireland (EI), IDA and SFI, Fá
South East region particularly hard, through both direct employment losses in building projects and in sub-supply.
Unemployment currently stands at 18.2 percent, compared with the national average of 14.5 percent. The closure of Talk Talk is a further set back to the
employment and value-added from exporting manufacturing and internationally trading services enterprises, to develop †new†sectors in the region
Promotion of the Region Waterford and the South East region have undergone a period of catch up in terms of
intensify promotion activities in the region  In co-operation with the CEBS additional Ideagen and Enterprise Start events will be
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S  The Enterprise Platform Programme to incubate early stage businesses will
resources are deployed best to support employment creation and maintenance. Initiatives will focus on entrepreneurship and management training, one stop shop/online knowledge base
Development Advisers and an intensive round of new meetings started in September. A number of projects have been identified in Q4 2011 to be developed further
active interaction with EI, to assess potential for exports and employment; 155 EI clients have been contacted over October/November 2011 and these
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S  Internationally trading services. With improved access, broadband and the research
displaced Talk Talk workers. The specific actions to be progressed are set out below C1. IDA actions underway
of the Talk Talk employees, the ready-togo facility and the Gateway location of Waterford
Indeed, some employers have offered employment to the existing employees in other regions within the country
 IDA has developed a prospectus on the Waterford facility particularly focusing on the workforce skills sets and the composition of the facility and its suitability as a modern
EI is progressing a number of actions to support the Talk Talk workers impacted. Initiatives to
date included EI/CEB representatives were available to employees on site every Wednesday during September/October since the announcement of closure.
information day for employees held in September and is engaged in follow-up initiatives Further initiatives planned include
 †Idea generation†and start your own business workshops for employees of Talk Talk
 Active liaison with outplacement consultants (working with employees on site commenced in Mid september to identify potential start-up projects and discussions
 Mentor appointed to one group of employees exploring business opportunity in call centre related activities
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S D. Measures to Support the Recently Unemployed
educational attainment within both the labour force and the unemployed compared to the national average. The fall off in opportunities in construction and traditional manufacturing
across a wide range of courses, to assist job seekers with re-entry to the labour market and to
support workers in redundancy situations In October 2011 Skillnets announced an investment of â 250,000 for the immediate provision
of training for Talk Talk employees, to be delivered through the CCMA Ireland Skillnet and Waterford Chamber Skillnet, which is welcome
The following labour market actions are proposed to assist in supporting those impacted by high rates of unemployment in the region
D1. Upskilling Coordination  The Up-skilling Coordination Group, which comprises Department of education and Skills, FAS, CEBS, relevant Iots, EI etc, should consider a coordinated response for the
Labour market Activation  The merits of a further Labour market Activation fund should be considered given the
unemployment rate in the region2. In relation to future Springboard calls for proposals, consideration should be given to increasing the regional weighting in
of employers within the region D3. Skills upgrading for contact centre employees  Skills upgrading initiatives for contact centre employees to be progressed, in
particular for multilingual skills through Skillsnet. On 17 october 2011 Skillnets announced an investment of â 250,000 for the immediate provision of training for Talk
Talk employees, to be delivered through the CCMA Ireland Skillnet and Waterford Chamber Skillnet, which is welcome
D4. European Globalisation Fund  Continue to progress the application for workers who have lost employment to benefit
for training and other support under the European Globalisation Fund D5. Construction Projects  Accelerate planning for infrastructure projects in the region already prioritised by
 Review the potential for further employment in the personal services areas and any barriers to jobseekers taking up opportunities available in the region.
of the new work permits issued in the region in 2010 were for personal service staff domestic staff, caring, health and childcare) and further scrutiny may be required of
new applications for work permits for such personal service vacancies   E. Progressing Regional Infrastructure Priorities
Forfã¡s has undertaken a review of infrastructures nationally in the context of enterprise development objectives of the agencies,
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S 1. Background and Context Introduction All of the regions in Ireland have potential for economic growth and employment creation.
It is critical that we focus on the potential within regions to position them as key contributors
to Ireland†s national growth and the creation of employment. The announcement by Talk Talk
to close its contact centre in Waterford City is a devastating blow to the workers concerned
required to support enterprise potential and employment creation. This report revisits the RCA for the South East, taking account of recent developments and analysis, and outlines
specific actions that can be taken to maximise employment creation in the region in the short
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Map 1 Percentage Population change district electoral
scale, physical extent and labour force catchment Table 1: Principal urban centres in the South East region, 2002-2011
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Economic Development In terms of measures of overall economic performance of the region, the latest GVA statistics
After a period of sustained growth, employment levels in the region have declined significantly over the past three years.
when employment peaked at 223,000 Unemployment levels in the region have increased and at 18.2 percent the South East
currently has the highest unemployment rate amongst all of the regions, having grown from a low of 4. 9 percent in 2007.
Labour force participation rates have dropped from 62.7 percent in 2007 to 58.1 percent in 2011 (below the State average
Agriculture (primary production) remains a significant employer in the region, and at 9. 6 percent is more than twice the State average and the highest proportion across all regions
Employment in industry has dropped considerably since 2007 (from 40,000 to 27,200 in 2011) †this was the most severe drop in manufacturing employment outside of Dublin over the period
in actual and percentage terms (Table 2 Table 2 Employment in Industry (Manufacturing), all regions 2007,2011 and%Change
2007 (Q1 †000 2011 (Q1 †000 %Change 2007-2011 Borderâ 30. 7â 27. 9â †9. 1â
Although services employment has grown in the South East, at least in the period up to 2007 the proportion employed is lower than the average nationally.
Employment in the public sector has expanded and is at a similar level proportionally to the state average
Table 3 Employment In services, South East 2007 & 2011 South East State 2007 2011 2007 2011
Agency supported employment5 represents the majority of employment in trading (exporting sectors. In 2010, agency supported employment in the South East stood at 32,188
representing about 17 percent of total employment in the region (on a par with the average
nationally) 6. Of the total agency employment, 43 percent was provided in foreign owned firms, compared to approximately 50 percent nationally.
The relatively larger impact of the indigenous sector is reflected also in the fact that 20 percent of all EI€ s †large companies†in
Figure 1 Agency supported employment 2001-2010, South East Source: Forfã¡s Annual Employment Survey 2010
4 Public sector figure is indicative based on the combined NACE categories)( Public Administration), P Education) and Q (Human Health and Social work)- P&q may contain private sector employees
5 Employment in companies that are clients of the enterprise agencies; Enterprise Ireland, IDA Ireland
Shannon Development and à darã¡s na Gaeltachta 6 Based on total employment reported in CSO QNHS Q1 2010
5, 000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S While agency supported employment grew over the 2005 to 2007 period,
the growth was driven in the main by indigenous firms. Since 2007, employment in agency supported firms
has declined by over 4, 000, with a very slight recovery over the 2009-2010 period.
whose total employment dropped by almost 3, 500 between 2007 and 2009 EI has 430 clients in the region employing 18,237 people, with exports of over â 2. 2bn and
Employment in Waterford in EI clients was 4, 982 in 2010 (30 percent of EI employment in the South East
region), down from a peak of the last decade of 6, 339 recorded in 2007.
Employment in Waterford has increased by 19 percent between 2001 and 2007 in EI firms. The process of
employment to more modern sectors with growth in employment in indigenous internationally traded services enterprises and in more modern manufacturing.
Food sector employment declined slightly, but is still extremely important accounting for 42 percent of EI employment
in 2010 IDA clients have changed similarly in the region over the last decade, with growth in new
supported employment, 48 percent were in Waterford. There are 11 companies that had employed up to 1, 000 at mid-2011 in customer contact and business services operations in the
Employment in foreign subsidiaries in sectors such as engineering have stabilised at 1, 730. There were 11 investment/job announcements in the region from 2008 to 2011 of
Figure 2 Agency supported employment by sector, South East, 2001 & 2010 Source: Forfã¡s Annual Employment Survey 2010
The agencies focus is on new sectors and on transforming and improving the competitiveness of the existing base of firms.
although these have seen declines in employment over the period since 2001 (companies include Honeywell, G-Elit, Keenans, Butler Engineering, Burnside,
Figure 3 Agency supported employment by sector, South East, 2001 & 2010 Source: Forfã¡s Annual Employment Survey 2010
Small firms and entrepreneurship There are 20,947 micro enterprises with less than 10 employees in the South East region and
an additional 1, 556 small businesses with between 10 and 49 employee †taken together this
is about 11.5 percent of the total small enterprises in the State7. The region has a
the number of small enterprises and employment overall in these firms has declined, and at a
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S The GEM entrepreneurship survey found that the level of early stage entrepreneurship within
projects that are focused all on job creation and business growth. It was started in January 2011 and to
date has 170 members, many very significant employers from the region. The projects that are
between WIT and Aberystwyth University and between leading experts and network participants The project is being undertaken by the Centre for Enterprise Development and Regional Economy
The Labour market and Skills Educational profile Overall educational attainment: In line with the trend nationally, educational attainment in
educational attainment in the labour force within the South East (34 percent of those in the
labour market have third level qualifications and above, compared to 40 percent nationally) †see Figure 4 below.
indicative of a relatively high level of people with craft/PLC and/or traineeship type qualifications.
Finally, the percentage of those with lower secondary and below in the labour force in the South East is high (23 percent) compared to the national average (19 percent
significant challenges from a labour market activation perspective, in that those with lower levels of qualifications are generally hardest to reach
Figure 4 Labour force by Highest Level of Educational Attainment-South East, State Source: FAS SLMRU/CSO QNHS Data
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S continue to improve in the South East.
have left school to take up employment in 2005-2006 Waterford City has a relatively low retention rate to Leaving certificate compared to the
percentage of graduates from a given county that have employment within that county) is an
indicator of the availability of relevant employment for graduates Graduates originating from County Dublin generally find employment in this county (94
percent); ) Cork also demonstrates high rates of retention of employed graduates at 67 percent as does Galway with 57 percent.
find employment in their home county The average retention rate for each county is 34 percent (outside of Dublin,
with most other counties, find employment outside of their county of origin, with the main
sectoral profile of employment. The South East employs proportionally fewer in professional and associate professionals/technical occupations relative to the State average in these
On the other hand there is a higher share of employment in plant and machinery and in †other†occupations in the South East ††other occupations include:
building and civil engineering labourers; processing labourers; farm workers and counter-hands and catering assistants The occupational profile in the South East (as in all regions) has been affected by the
economic downturn. Persons employed in Craft and Related Occupations have declined by 49 percent in the South East since Q2 2007, compared to a 39 percent decline nationally.
Employment in these types of occupations is highly dependent on personal expenditure in the local economy, which is
directly impacted by employment losses more widely Notably, persons employed in higher skilled occupations in the South East, particularly
employment declines to the same degree as the national picture. The number of people employed in Professional Occupations in the South East increased by 4, 000 from Q2 2007 to
Equally of interest is the relative steadiness of employment in Clerical and Secretarial occupations in the South East since 2007(+3 percent rise) compared to a 5. 7 percent decline
in employment in this category nationally Overall, the figures suggest a notable shift towards higher skilled occupations generally in the
while employment has declined regionally and nationally indicates reasonable demand for these types of occupations
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S competitors. There are 18 towns in the South East with a population over 1, 500, of which 11
growth and job creation. Given the constraints on capital expenditure, the development agencies have prioritised two short sections along the corridor where there are particular
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S to supply 9, 000 cubic metres of water a day.
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S attractiveness of the city for tourism. The initiative shown by the City council in developing
and work in the area. Fáilte Ireland are currently developing a regional tourism development
A Business Support Unit has been established within the City council to work alongside the enterprise agencies and undertake promotional activities for the City internationally.
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Weaknesses  The region has a distinctive settlement pattern with five relatively large centres of
As part of this structural change, some industrial relations issues have achieved national prominence resulting in some reputation loss for the region
absorptive capacity weaknesses to work with the research teams and to make best use of the research
lower than average labour force participation rate. This presents a number of challenges for the region including reduced disposable income and its impact on the
reskilling those who have lost employment from sectors that have declined significantly  While levels of educational attainment have increased,
unemployment and structural change required in the region, there may be a case for seeking to agree a revised State Aid designation with the EU
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S 4. Sectoral Performance and Potential Introduction Based on current regional enterprise strengths as well as existing
East, representing 9. 6 percent of total employment in the region (compared to 4. 6 percent
and drink represents 24 percent of agency employment in the South East compared with 16
significant employers and exporters, including Glanbia, Greencore, AIBP, Bulmers, Irish Country Meats, and Slaney Foods
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S  It is critical that the recommendations of Harvest 2020 are advanced,
employment opportunities for skilled individuals emerging from activities in decline The Environmental protection agency (EPA) is located in Co. Wexford
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S reference sites for Ireland. DEHLG, Dof Finance/National Public Procurement Policy
which builds on the work of Irish Energy Research Council and the EPA research programmes27.
Employment in The irish and Foreign-owned exporting companies30 within the sector grew by almost four percent
s, Annual Employment Survey, 2008 31 Forfã¡s Annual Employment Survey 2010 32 Ibid SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S
technologies. The group has secured INTERREG IIIA funding to establish an'innovation network'of Lifesciences companies and research expertise within the region
 IT Carlow's Industrial Design and Product Innovation Centre includes a thematic focus on Applied Human Factors/Interface and Design Aesthetics;
from lower cost locations will impact on employment levels overall and could result in a net
reduction in employment within the region over the coming years The development of the Lifesciences sector in the South East should be considered in the
partnerships and through labour market dynamics The South East is placed well to leverage its particular strengths in manufacturing to support
and an ability to work in multidisciplinary environments33. The HEIS in the region will have a
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S  Family Fun: Establish a second hub for the †Family Fun†national programme (creating
improvement works at the Dunbrody museum in New Ross Fáilte Ireland supports tourism training and education at the Waterford Institute of
The continued development and promotion of such heritage sites in the region, of which there are many,
outsourcing, supply-chain/procurement, IT operations, human resources and finance/transaction processing Key Assets The South East has a lower than average proportion of employment overall in services
activities. However, while overall growth in the sector has been relatively slow, employment in internationally traded services has been far more rapid.
Employment levels in agency supported firms (typically internationally trading) almost tripled over the 2001 †2010 period
from a base of c. 2, 000 to over 5, 400. Much of the growth is accounted for by investments by
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S availability of skilled people as against a tighter labour market in Dublin,
and a lower relative cost base (lower attrition rates, lower property rents etc.).These companies have built
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S industry collaborative research within the region will require a continued outward focus by
Employment in †core†games companies39 amounted to over 2, 000 at the end of 2010 representing a fivefold increase on the level estimated in 200440.
employment growth in Ireland, which could reach 4, 500 (in †core†games companies by 2014
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S 5. Unemployment and Labour Activation Measures Regional Unemployment Profile42
Overall, employment in the South East has declined by 37,200 relative to Q2 2008 Unemployment levels in the region have reached 41,600 or a rate of 18.2 percent.
Younger age cohorts have been affected by employment declines to a higher extent in the South East
largely mirroring the national trend Unemployment by Educational Attainment Unemployment is concentrated largely amongst those with lower levels of qualifications in
the South East, and this is more acute than the national picture In Q1 2011, those with below third level educational attainment accounted for 85 percent of
unemployment in the South East compared to 78 percent of unemployment in the State. This
indicates a higher concentration of those with relatively low skills in unemployment compared to the national picture,
while, on the other hand, those with third level qualifications in the region seem to be affected less by current adverse labour market conditions
Unemployment by Age Cohort In the South East, those aged under 35 account for 51 percent of total unemployment, even
though this cohort only accounts for 38 percent of the total labour force in the region
indicating a significant over-representation of younger people amongst the unemployment relative to their contribution to the labour market.
This largely mirrors the national average with the under 35†s accounting for 54 percent of total unemployment even though they only
account for 39 percent of the labour force Labour market Activation 2010 Labour market Activation Fund A number of education and training providers from the South East were successful in
tendering for services under the 2010 Labour market Activation Fund The Labour market Activation Fund is currently being evaluated in relation to programme
outputs and outcomes Under the previous labour market activation programmes of 2009, WIT provided 44 places at
Level 7 & 8  Bachelor of science (Level 8) in Applied Computing †5 Places  Bachelor of Engineering (Level 8) in Electronic Engineering †11 Places
 Bachelor of science (Level 8) Pharmaceutical Science †2 Places  Bachelor of arts (Level 8) in Finance and Investment †9 Places
 Bachelor of science (Level 7) Information technology †17 Places 42 Refer to Appendix X for data tables
46 Table 5. 1 Education Providers in the South East participating in the 2010 Labour market
Activation Fund Initiative Provider/Programme Learning Outcome Digital Skills Academy Webactivate Programme, NFQ Level 6
First step Microfinance Regional Training Networks †NFQ Level Tipperary Institute 8 different programmes †NFQ Levels 6-8
Waterford City VEC Starting a small business NFQ Level 5 Waterford Area Partnership Make it Your Business enterprise Programme
Source: Department of education and Skills Table 5. 2 Education Providers in the South East participating in the Springboard 2011
Provider Programmetitle NFQLEVEL ECTS Years Iot Carlow Certificate in Computer systems Level 6 60 1 Iot Carlow Certificate in Mechanical engineering Level 6 60 1
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S FAS will continue to increase and improve the training options available to Job seekers to
assist with re-entry to the labour market FAS will continue to provide employment relevant training in the two training centres in the
region, Waterford and Wexford, and at the satellite at Kilcohanon the outskirts of Water ford
FAS has facilities to train apprentices for fourteen trades, from general engineering, core employment, welding, fabrication, hairdressing to information and communications
technologies and has centres of excellence for training related to Motor Mechanics Agricultural Mechanics and Heavy Goods Vehicle Mechanics in the region
While financial allocations are yet to be finalized, FAS is estimating a budget spend for the
environment in the Region, together with research and analysis of employment opportunities in the South East Region
The HEA Springboard initiative, aimed at assisting unemployed people to re-enter the labour market through the provision of part-time courses in areas of identified skills needs,
According to the Jobbridge website, on 2 december 2011, there were 189 employers from the South East advertising internships, comprising Carlow (19), Kilkenny (31), Tipperary South
European globalisation adjustment fund 2009 †2011 A number of former Waterford Crystal employees were funded under the EGF
and enrolled in WIT across a range of disciplines including social studies, visual art, electronic engineering
approved the mainstreaming of the Job seekers Support Programme (JSSP) in 2011. The uniqueness of the JSSP is the provision of skills
with direct access to employers and the workplace. The initiative is aimed solely at the unemployed and grant funded at 100 percent to ensure that job seekers can participate at nil
additional cost in line with other available Labour market Activation Fund programmes Both the CCMA and the Waterford Chamber Skillnets have responded to the redundancy
announcement at Talk Talk in Waterford. On Sept 14th, a Job Fair was held in Talk Talk with
21 CCMA member companies who were hiring at present (Over 200 job positions were on offer
The CCMA completed a Training Needs Analysis with the recruitment member companies and developed a prospectus of education programmes for Talk Talk employees to
review and request a place. Of the 230 Talk Talk employees that completed profile sheets for
CCMA, about 25 percent were qualified to ordinary degree (Level 7) or higher, while just over
Waterford Chamber Skillnet held a Jobs Fair where member companies with job vacancies will meet with Talk Talk employees at end October
Both the CCMA and the Waterford Chamber made applications for additional funding under the Supplementary call of the JSSP which will allow them to provide for the training needs
identified through their engagement with the Talk Talk employees. On 17 october 2011 Skillnets announced an investment of â 250,000 for the immediate provision of training for
Talk Talk employees, to be delivered through the CCMA Ireland Skillnet and Waterford Chamber Skillnet Work permits issued in the South East43
The number of new employment permits issued in recent times is indicator of the demand for
labour that could not be met from domestic or EEA sources. There was a significant contraction in the number of new employment permits issued to workers in the South East
region between 2004 and 2010 †the number declined from approximately 940 to 270 â€
reflecting the national trend There were just under 300 new work permits issued in the South East region in 2010.
Most of the permits were issued to workers in the personal services occupations, agriculture related occupation, sales and healthcare.
A question arises, given the level of unemployment in the region, as to the basis for the issuing of new work permits in these areas
Conclusions & Policy Implications From a labour market activation perspective, the general trends of unemployment disproportionately affecting younger and lower skilled cohorts generally reflects the trend
nationally. However, there is a higher concentration of those with low levels of educational attainment within both the labour force and the unemployed compared to the national
average. This cohort is generally harder to reach and engage 43 See data in Appendix 3
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S In addition, the disproportionate declines in particular occupational groups †Crafts/Plant and
Machinery Operatives †create additional needs given the unfavourable short term labour market outlook for sectors such as construction and traditional manufacturing.
A greater focus may be required in the provision of career guidance services and mapping out career
job search, training, education and employment opportunities  Upskilling †Boosting our human capital by enhancing education
 Industry and education and training providers need to work more closely together in the development and revision of course curricula to ensure that students have the most
relevant skills upon entering the labour market  The Springboard initiative should be monitored as a future model for re-skilling people
Learnings from the 2010 Labour market Activation Fund, which is currently being evaluated, should also be taken on board
 Work Placements: Structured internships and opportunities providing work experience opportunities within enterprise are hugely valuable in improving the success of students
and job†seekers. Internships should have identified goals and outcomes with a particular focus on employability  The Jobbridge programme should be examined with a view to identifying best practice
people close to the labour market. The effectiveness of the programme in reaching and engaging those that are unemployed also needs to be monitored
the level of upskilling undertaken by employees 50 Acronyms BPO Business Process Outsourcing CC Contact Centre
workers. Although the South East is home to some major BPO/SS/SSC activities such as Rigney Dolphin
assist the displaced Talk Talk workers, and these are set out at the end of this chapter This review of the BPO/SSC indicates potential for growth and transformation for the sector
 This shift will involve employment churn as lower end activities move offshore and new
climate to assess the overall net employment increases for these activities in the immediate term (see Appendix 5 †recently advertised call centre posts
 From the perspective of FDI in shared services, IDA continues to work to attract
indicated that they anticipate a growth in employment. The Accenture published report in 2010 -Sustaining High performance in Shared services †An Irish Perspective, stated that nearly half of the
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S tend to locate in urban areas that demonstrate the availability of a multilingual, highly
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S An Evolving Business model and Considerations for Ireland
Call centre Technology also enables people to work from home, instead of in a traditional centralised, call centre location
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S compliance requirements of different jurisdictions, which positions us well in terms of
the scale of the labour pool, and availability of multilingual skills in an urban area, and ease
the urban area that offers a range of potential employers as well as a dynamic and vibrant quality of life
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S strategic business partner to their organisation and/or becoming recognised as a Centre of
a cohort of 12 Irish BPO companies providing employment for over 4, 000 people today.
As a sector, BPO/Contact Centres experience high employee churn †however, in more regional locations employee churn can be as low as 8 percent (compared
with 20 †25 percent in Dublin Services offered by these companies are delivered through The english language in the main
but also for skills and labour 56 http://www. idaireland. com/news-media/announcements /58 Future growth opportunities exist particularly in the financial services sector and in the public
challenged to compete effectively because of the relatively high labour cost base here. Initial savings can certainly be offered,
The Contact Centre Management Association (CCMA) estimates employment of approximately 30,000 within contact centres in Ireland from within its membership companies which also
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S to be complacent. For example, India, as a leading BPO location can offer low cost services â€
and are replaced by higher order, more sustainable employment opportunities, by  Embedding best practice, high quality standards, client-centric offerings and
in what is a high employee churn sector is a real challenge. Often individuals see BPO/Contact Centre as offering limited
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S  The Forfã¡s report Ireland†s Advanced Broadband Performance and Policy Priorities sets
 The Enterprise development agencies also continue to work with existing firms through transformational change initiatives:
The Prospecting team†s work will focus on emerging export opportunities which the companies could hope to start generating revenue from in the next 2-5 years.
but also for their ability to work in a customer-oriented, continuously improving organisation  Ireland†s strong cohort of SSC Masters should be leveraged, sharing best practice
skill sets of the Talk Talk employees, the ready to go facility and the Gateway location of
Indeed, some employees have been offered employment to the existing employees in other regions within the country
 IDA has been actively working to develop a prospectus on the Waterford facility particularly focusing on the workforce skills sets and the composition of the facility and
Globalisation Fund) support for the Talk Talk employees Enterprise Ireland Immediate Talk Talk Related Activities Undertaken
 Enterprise Ireland participated in the agency information day for employees held at end September 2011
 Idea generation and start your own business workshops for employees of Talk Talk in
 EI/CEB representatives were available to employees on site every Wednesday and CEBS are continuing discussions with a number of participants
 EI actively liaised with the outplacement consultants that were working with employees on site from Mid-september to identify potential start-up projects
 A mentor was appointed to one group of employees exploring business opportunity in call centre related activities
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S 7. Higher education and Research Waterford Institute of technology (WIT
WIT has total staff of 906, with a core staff of 766,60 Exchequer funded research staff and 80 other specialist staff
Research Strengths The Forfã¡s Research Prioritisation Exercise completed a review of all research activity in the
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S research and work with other leading research centres.
for staff in local companies. Notable among these companies has been Sun Life where the program is currently upgrading the skills of around 30 Sun Life employees
The TSSG has collaborated with 425 partners in 35 countries †industry and academic partners working on funded projects.
Researchers at SEAM work with a diverse range of companies in the pharmaceutical, biomedical and medical devices, electronics
largest ICT employers in the local region The TSSG and WIT established Arclabs in response to the lack of a critical mass of ICT
majority of this work has been funded through EI€ s Innovation Voucher Scheme. The TSSG has created 11 spinouts in the mobile services/internet application space.
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Table 7. 2: Number of EI Innovation vouchers approved by county and year
employees from companies including Dawn Meats Group, Glanbia plc, Bausch & lomb, Inc Genzyme Corp.,IVAX Corp.,Glaxosmithkline plc, Guidant Corp. and Merck Sharpe & Dohme
training programme to healthcare workers and its co-ordination of a series of master classes
orthopaedic consultants examining materials for biomedical applications 68 In collaboration with Teagasc, WIT has developed a Postgraduate Diploma in Farm Financial
The Centre Manager, a WIT employee, cooperates with Wexford County Enterprise Board and County Wexford Partnership to deliver education and training programmes for SME
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Carlow College (St. Patrick†s College Carlow College currently has a student population of about 700 (full and part-time.
SFI will continue to work with IDA and EI to provide the people and ideas to underpin enterprise development in the region, as it is essential that the
 Employment and Economic Development  Population Growth and Settlement Strategy  Transportation  Environmental Issues, Water Services and Waste Management
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S  Agriculture, Marine and Rural Development  Community Development
involved in the promotion and encouragement of enterprise and entrepreneurship in the South East region:
This is a significant development from a tourism promotion point of view and enhancing the quality of life within the City
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S 9. Actions to Maximise Employment Creation The South East region had made much progress over the last decade in restructuring it's
industrial base from a reliance on agriculture and traditional manufacturing, improving education participation and attainment and a strengthening higher education research base
had recorded employment and export gains over the period 2000-2007, in particular in new sectors for the region such as Lifesciences and international services
South East region particularly hard, through both direct employment losses in building projects and in sub-supply.
Unemployment currently stands at 18.2 percent, compared with the national average of 14.3 percent. The closure of Talk Talk is a further set back to the
Promotion of the Region Waterford and the South East region have undergone a period of catch up in terms of
and intensify promotion activities in the region  In co-operation with the CEBS more Ideagen and Enterprise Start events will be held in
support employment creation and maintenance. Initiatives will focus on entrepreneurship and management training, one stop shop/online knowledge base, awareness raising and micro
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S B2. Continued focus on sustainability and upgrading of existing enterprise base
Development Advisers and an intensive round of new meetings started week commencing 19th september. In addition, EI will
active interaction with EI, to assess potential for exports and employment -continue to engage with call centre clients regarding potential business
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S The Advisory Group on Small Business has highlighted the importance of management
displaced Talk Talk workers. The specific actions to be progressed are set out below C1. IDA actions underway
skill sets of the Talk Talk employees, the ready-togo facility and the Gateway location of
Indeed, some employers have offered employment to the existing employees in other regions within the country
 IDA has developed a prospectus on the Waterford facility particularly focusing on the workforce skills sets and the composition of the facility and its suitability as a modern
EI is progressing a number of actions to support the Talk Talk workers impacted. Initiatives to
date included EI/CEB representatives were available to employees on site every Wednesday during September/October since the announcement of closure.
information day for employees which was held on Friday 30 september. Further initiatives planned include  Idea generation and start your own business workshops for employees of Talk Talk in
co-operation with the Waterford City Enterprise Board took place in WIT and further workshops will be held in 2012
 Active liaison with outplacement consultants (working with employees on site commenced on 15 september to identify potential start-up projects
 Mentor appointed to one group of employees exploring a specific business opportunity related to the call centre sector
educational attainment within both the labour force and the unemployed compared to the national average. The fall off in opportunities in construction and traditional manufacturing
The following labour market actions are proposed to assist in supporting those impacted by high rates of unemployment is the region
D1. Upskilling Coordination  The Up-skilling Coordination Group, which comprises Department of education and Skills, FAS, CEBS, relevant Iots, EI etc, should consider a coordinated response for the
Labour market Activation  The merits of a further Labour market Activation fund should be considered given the
unemployment rate in the region70. In relation to future Springboard calls for proposals, consideration should be given to increasing the weighting in assessments to
the linkages between proposals and the current and future needs of employers within the region
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S D3. Skills upgrading for contact centre employees
 Skills upgrading initiatives for contact centre employees to be progressed, in particular for multilingual skills through Skillsnet.
The Skillsnet investment of â 250,000 in Q4 2011 is welcome in this regard D4. European Globalisation Fund
 Continue to progress the application for workers who have lost employment to benefit for training and other support under the European Globalisation Fund
 Review the potential for further employment in the personal services areas and any barriers to jobseekers taking up opportunities available in the region.
of the new work permits issued in the region in 2010 were for personal service staff domestic staff, caring, health and childcare) and further scrutiny may be required of
new applications for work permits for such personal service vacancies  E. Progressing Regional Infrastructure Priorities
Forfã¡s has undertaken a review of infrastructures nationally in the context of enterprise development objectives of the agencies,
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Appendix 1 Regional Population Statistics Table A1:
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Appendix 2 Economic/Employment statistics Table A4: Employment and Unemployment in the South East & the State 2007-2011
State 2007q2â 2008q2â 2009q2â 2010q2â 2011q2â Personsâ agedâ 15â yearsâ andâ overâ inâ Employmentâ (Thousand) Â
2113. 9â 2112. 8â 1938. 5â 1859. 1â 1821. 3â Unemployedâ Personsâ agedâ 15â yearsâ andâ overâ (Thousand) Â
Employment by Sector in the South East and State, Q1 2011 Source: CSO QNHS 2011 (Q1
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Table A6 Employment in Agriculture, Industry and Construction sectors, and all regions
2011  Agricultureâ Industryâ Constructionâ Agricultureâ Industryâ Constructionâ  Numberâ (†000) Â% Borderâ 13. 9â 27. 9â 11. 8â 7. 6â 15. 2â 6. 4â
but may not always reflect increased work or output levels. Also, not all GVA growth can be considered positive.
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Table A9: Number of persons engaged in active enterprises by size and region, 2006 &
Number of employees in active enterprises by size and region, 2006 and 2009 2006 2009
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Table A12 Retention of graduates within the region, class of 2008 (county of origin and
Table A13 Distribution of Employment in the South East Region and State by Occupational Group, Q2 2010 (Number, percent
Other Occupations (Labourers) 20,300 138,300 10.6 7. 4 Other not stated-4, 600-0. 2
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Table A 14 Employment by Occupation †South East and State Q2 2004 †Q2 2010
South East q2 2004 q2 2005 q2 2006 q2 2007 q2 2008 q2 2009 q2 2010
Other Occupations (Labourers) 20,700 23,400 25,500 24,900 24,600 21,200 20,300 Grand Total 192,200 198,400 213,900 223,400 225,400 203,500 192,200
Other Occupations (Labourers) 175,300 186,200 201,700 203,800 187,300 144,100 138,300 Other NEC 8, 400 6, 100 6, 800 4, 600 5, 800 22,200 4, 600
Figure A 15 Employment Permits issued in the South East 2004-2010 Â The number of new employment permits issued in recent times is another indicator of the
demand for labour that could not be met from domestic or EEA sources. There was a significant contraction in the number of new employment permits issued to workers in the
South East region between 2004 and 2010 †the number declined from approximately 940 to
According to table A16 overleaf, there were just under 300 new work permits issued in the South East region in 2010.
Most of the permits were issued to workers in the personal services occupations, agriculture relayed occupation, sales and healthcare
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Table A16 Number of New Work permits Issued by Occupation and County in the South
East, 2010 Occupationalâ Categoryâ Carlowâ Kilkennyâ Tipperary Waterfordâ Wexfordâ Totalâ Managersâ &â Administratorsâ 1 1 0 1â 3 6
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Appendix 4 List of Major Infrastructure Projects completed 2004-2010
 Facilitating works at St. Mullins  New recreation hall in Bagenalstown  New Town Parks in Carlow and Tullow
 Works have commenced on the water supply to Belview Port (completion 2010  Contract signed for Thomastown Waste Water Treatment Plant
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S  Tallow Link Road †Phase 1
 Water conservation rehabilitation works Wexford  Wexford Opera house  Broadband MAN in Wexford Town  M11 Gorey Bypass
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Appendix 5 Contact Centre †Recent Jobs Advertised
Manpower Dublin Conduit Dublin Sportingbet. com Dublin CPL Managed Services Dublin Reed Recruitment Dublin Meridian Global Services Dublin
Roar Promotions Dublin Popgap Games Dublin Lex Consultancy Dublin Zynga Dublin SAGE Dublin UPS Dublin
Uniphar Group Dublin HP Dublin Three Ireland Dublin Gala Networks Dublin Accenture Dublin Eircom Dublin
SOUTH EAST EMPLOYMENT ACTION PLAN †FORFà S Appendix 6 Business Process Outsourcing †A Broad Range of Services and Activities
Drivers Costs, Labour Value, time to market, scale flexibility Stage of Industry development Mature Relatively young,
 A call centre operative requires strong communication skills †involving active listening and an ability to empathise †as well as basic telephone etiquette.
skills, ability to work in a team and leadership skills are all relevant  In activities that involve HR services or Finance/Accounting †an understanding of country
HR and recruitment services Irish UNUM Carlow Services centre Foreign State street Kilkenny Fund administration and services centre Foreign
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