Synopsis: Entrepreneurship:

Programme for Information and Communication Technologies. It is the result of collaboration between the World Economic Forum and INSEAD

Economist, Global Competitiveness and Benchmarking Network, World Economic Forum Soumitra Dutta, Dean, Samuel Curtis Johnson Graduate

Jennifer Blanke, Chief Economist, Head of the Global Competitiveness and Benchmarking Network Ciara Browne, Associate Director

Roberto Crotti, Quantitative Economist Gemma Corrigan, Project Associate Attilio di Batista, Junior Quantitative Economist Gaã lle Dreyer, Project Associate

Margareta Drzeniek-Hanouz, Director, Senior Economist Head of Competitiveness Research Thierry Geiger, Associate Director, Economist

Tania Gutknecht, Community Manager Caroline Ko, Economist Cecilia Serin, Senior Associate INFORMATION AND COMMUNICATION TECHNOLOGY

INDUSTRIES TEAM Alan Marcus, Senior Director, Head of Information and Communication Technology Industries Aurã lie Corre, Team Coordinator, Telecommunication

Industry Aurã lien Goutorbe, Senior Content Manager Telecommunication Industry Qin He, Associate Director, Telecommunication Industry

William Hoffman, Associate Director, Head of Personal Data Initiative Dimitri Kaskoutas, Senior Community Associate Telecommunication Industry

Danil Kerimi, Director, Government affairs, Information and Communication Technology Industries Elena Kvochko, Manager, Information technology Industry Derek O†Halloran, Associate Director, Head of

Information technology Industry Michele Petruzziello, Senior Partnership Development Global Leadership Fellow Alexandra Shaw, Senior Community Associate

Asymmetry in a Data-Driven Economy Peter Haynes (Atlantic Council) and M-H. Carolyn Nguyen (Microsoft

and Economic Opportunities: Which Policies Will Lead to Leveraging Data -Driven Innovation†s Potential Pedro Less Andrade, Jess Hemerly, Gabriel Recalde, and

Country/Economy Profiles 95 How to Read the Country/Economy Profiles...97 Index of Countries/Economies...

99 Country/Economy Profiles...100 Part 3: Data Tables 249 How to Read the Data Tables...

251 Index of Data Tables...253 Data Tables...255 Technical Notes and Sources 323 About the Authors 329

Partner Institutes 335 Acknowledgments 343  2014 World Economic Forum  2014 World Economic Forum

Report is released at a time when economies need to solidify the recovery of the past year and leave the

worst financial and economic crisis of the past 80 years behind. Developed economies need to sustain

their incipient economic recovery and find new areas of growth and employment creation; emerging and

developing economies need to build their resilience against turbulence in the markets and foster their

economic growth they experienced in the past decade Against this backdrop, information and communication technologies (ICTS) †in their role as

key enablers of innovation and new employment opportunities†are drawing more attention than ever before.

economies, accounting for over 98 percent of global GDP. In addition, it features a number of essays that

economy covered and data tables with global rankings for the NRI€ s 54 indicators We would like to convey our sincere gratitude to

represents a US$19 trillion global opportunity to create value over the next decade through greater profits for

businesses as well as improved citizen services, cost efficiencies, and increased revenues for governments and other public-sector organizations

Several major transitions in technology†each important in its own right†are combining to make

environments. Cisco†s contribution to this edition of The Global Information technology Report focuses on the

We see the network as the critical accelerator and enabler in all of these transitions, transforming

digital services by consumers, enterprises, and governments†provides dramatic power and reach to the companies that understand it

opportunities within the context of their constant identity They become rapid innovators, able to shift to new

bewildering array of potential opportunities, all of which look compelling. But pursuing them all is both financially

incoherence, which can lead an enterprise into decline How then do capable companies handle the

opportunities and challenges of digitization? They are rigorously and prudently selective. They invest in those

customers Consider, for example, the threats, distractions and benefits of one current element of digitization: big

such as asking customers what they liked or did not like in a commercial transaction, now become part of

gives them privileged access to the customers they care about, or that contributes to the capabilities that make

identity and seek the customers who you can serve well The next few years will see many companies

and the economies around them will thrive accordingly  2014 World Economic Forum  2014 World Economic Forum

organizing and managing economic activity based on the new opportunities that the Internet provided for businesses. 1 At present, the world is slowly emerging

from one of the worst financial and economic crises in decades, and policymakers, business leaders, and civil society are looking into new opportunities that

can consolidate growth, generate new employment and create business opportunities. Information and communication technologies (ICTS) continue to rank high

on the list as one of the key sources of new opportunities to foster innovation and boost economic and social

prosperity, for both advanced and emerging economies For more than 13 years, the NRI has provided decision makers with a useful conceptual framework

to evaluate the impact of ICTS at a global level and to benchmark the ICT readiness and usage of their

economies EXTRACTING VALUE FROM BIG DATA Data have had always strategic value, but with the magnitude of data available today†and our capability to

process them†they have become a new form of asset class. In a very real sense, data are now the equivalent

of oil or gold. And today we are seeing a data boom rivaling the Texas oil boom of the 20th century and the

data-driven economy;(6) the role of regulation and trust building in unlocking the value of big data;(

addition, the Country/Economy Profile and Data Tables sections at the end of the Report present the detailed

results for the 148 economies covered by the study and the 54 indicators composing the NRI.

economies must overcome if they are to keep moving forward in integrating ICTS into more robust innovation

European economies, the Asian Tigers, and some of the most advanced Western economies. Three Nordic

economies†Finland, Sweden, and Norway†lead the rankings and are positioned among the top 5. Denmark

and Iceland, the remaining two Nordic economies also perform strongly, and despite small slips this

All these economies continue to boast outstanding business and innovation environments that are ranked consistently among the most conducive to

entrepreneurship in the world. Finally, the top 10 includes some of the most advanced Western economies†the

Netherlands, Switzerland, the United states, and the United Kingdom†that have recognized the potential of ICTS to embark in a new economic and social revolution

in 3rd in the environment subindex, with a very robust innovation system. Singapore continues to follow

the best pro-business and pro-innovation environment worldwide, the city-state continues to obtain the top rank

systems in the world (3rd), notably in terms of math and science (1st), Singapore has become one of the most

knowledge-intensive economies globally (2nd) and is an ICT-generation powerhouse. Sweden (3rd) maintains its position this year despite a slight improvement in its

innovation environment (15th), despite its high tax rate 123rd). ) These strengths result in outstanding uptake and use of ICTS by individuals (1st), businesses (3rd), and

good business and innovation environment (7th) and improvements in its ICT infrastructure (4th), notably in

-business and pro-innovation environment (7th), these result in a strong innovation capacity (5th) and significant

United states, the largest economy in the world, in the top 10 shows that fully leveraging ICTS is not dependent

on small or medium-sized economies, but instead depends on undertaking the right investments and creating the right condition for it.

Despite a drop of two places, the United kingdom continues to exhibit a very strong performance in 9th position.

economy, the country early recognized the importance of ICTS to support its innovation and competitiveness

-business environment, has resulted in solid economic 14th) and social (9th) impacts Regional results Europe has been at the forefront of developing a digital

differences remain across European economies with Southern and Central and Eastern European economies continuing to lag behind.

A deeper analysis of the root causes of these differences shows that, in general, ICT infrastructure and individual uptake is more

favorable conditions for innovation and entrepreneurship across European countries result in starker disparities in terms of the economic impacts†for example, innovation

provide for the economy and society in general. Within the Commonwealth of independent states, several countries improve their performances, reflecting the

diversify their economies and lead them toward more knowledge-intensive activities With three economies from the region in the top

10 of the NRI rankings and several countries showing improvement, Asia and the Pacific is very dynamic

and emerging economies and other trailing countries Regardless of their position on the development ladder

however, all Asian economies have much to gain from increased networked readiness. It will allow populations

much-needed basic services, to improve government transparency and efficiency, and†for the most advanced†it will contribute to boosting their innovation

stakeholders. However, persistent weaknesses in the broader innovation system hinder the overall capacity of the region to fully leverage ICTS to foster its

and better services that were previously unavailable such as financial services. Notwithstanding this progress, the region overall continues to suffer from a

conditions for innovation and entrepreneurship, will be The Global Information technology Report 2014 xiii Executive Summary  2014 World Economic Forum

productive and profitable than their competition Organizations need to understand where they are in terms of big data maturity, an approach that allows them

Judging maturity requires looking at environment readiness, determining how far governments have provided the necessary legal and regulatory frameworks

the business model to become data-driven, which requires significant investment over many years Policymakers should pay particular attention to

environment readiness. They should present citizens with a compelling case for the benefits of big data

This means addressing privacy concerns and seeking to harmonize regulations around data privacy globally Policymakers should establish an environment that

facilitates the business viability of the big data sector such as data, service, or IT system providers), and

improve services Although these recommendations might at first glance seem cumbersome, they are for the most part easily implemented with the standard protocols found

Data-Driven Economy Chapter 1. 6, contributed by Peter Haynes of the Atlantic Council and M-H. Carolyn Nguyen at Microsoft

exchange for â€oefree†services. Moreover, they are doing this without realizing†or being recompensed for†their

threat to the emerging data-driven economy, since they may reduce overall output as more and more

economic activity is predicated on the use, exchange and analytics of data. The authors argue the need for a

sustainable data-driven economy Building Trust: The Role of Regulation in Unlocking the Value of Big data

consumer trust in the services, especially regarding the protection of personal data and privacy The increasing importance of protecting personal

with industry stakeholders and across regions to achieve technology-neutral high-level regulatory principles that last and promote industry self-regulation

cooperate with the regulators and industry stakeholders Key, however, is to empower the customer. With clear

enabled services, and trade-offs, consumers are empowered to make their own choices while the trust of

Opportunities: Which Policies Will Lead to Leveraging Data-Driven Innovation†s Potential Chapter 1. 8, contributed by Pedro Less Andrade, Jess

focuses on the social and economic value of data but from the point of view of use and purpose rather

products and services, optimize business processes and make more efficient data-based decisions already has established an history.

economic value are being developed using data, and many sectors, from businesses to governments, benefit from data-driven innovation.

economies by (1) making public data accessible through open data formats,(2) promoting balanced legislation and (3) supporting education that focuses on data

COUNTRY/ECONOMY PROFILES AND DATA PRESENTATION Parts 2 and 3 of the Report feature comprehensive

profiles for each of the 148 economies covered this year as well as data tables for each of the 54 variables

Alexander, C. P. 1983. â€oethe New Economy. †Time Magazine, May 30. Available at http://content. time. com/time/magazine

Rank Country/Economy Value 2013 rank out of 144 1 Finland 6. 04 1 2 Singapore 5. 97 2

Rank Country/Economy Value 2013 rank out of 144 75 Romania 3. 95 75 76 Sri lanka 3. 94 69

organizing and managing economic activity based on the new opportunities that the Internet provided for businesses. 1 At present, the world is slowly emerging

from one of the worst financial and economic crises in decades, and policymakers, business leaders, and civil society are looking into new opportunities that

can consolidate growth, generate new employment and create business opportunities. Information and communication technologies (ICTS) continue to rank

high on the list as one of the key sources of new opportunities to foster innovation and boost economic

and social prosperity, for both advanced and emerging economies For more than 13 years, the NRI has provided

decision makers with a useful conceptual framework to evaluate the impact of ICTS at a global level and

to benchmark the ICT readiness and usage of their economies EXTRACTING VALUE FROM BIG DATA Data have had always strategic value, but with the

magnitude of data available today†and our capability to process them†they have become a new form of asset

class. In a very real sense, data are now the equivalent of oil or gold.

The Economist Intelligence Unit released survey data showing that approximately two-thirds of executives feel that big data will help find

new market opportunities and make better decisions. 6 Nearly half of the surveyed respondents feel big data will

Environment DRIVERS Business Government IMPACTS Economic Social Readiness Usage Figure 1: The Networked Readiness Index framework

provide in transforming a nation†s economy and increasing its citizens†well-being, assessing ICT developments has been the object of much academic

that ICTS can actually provide to both the economy and society. Although data are still scarce in terms of ICT

the way ICTS are transforming both the economy and society. In several economies, the ICT industry

has become increasingly important and now accounts for a significant share of value-added and employment.

faster services, which, in turn, yield significant benefits 2. An enabling environment determines the capacity of an economy and society to benefit

from the use of ICTS. The success of a country in leveraging ICTS and achieving the desired

economic and social benefits will depend on its overall environment†including market conditions the regulatory framework, and innovation

entrepreneurship 3. ICT readiness and usage remain key drivers and preconditions for obtaining any impacts.

better-prepared actors and an enabling environment are more likely to benefit from higher rates of ICT

different stakeholders to be prepared better and keep improving the framework conditions that will allow for more and stronger benefits to accrue.

orientations and identify opportunities for public-private collaboration. The NRI facilitates the identification of areas where policy interventionâ€

through investment including public-private partnerships, smart regulation, or the provision of incentives†could boost the impacts of ICTS

an innovation-prone environment, capable of developing and absorbing new knowledge; and an ICT-friendly government policy

environment for ICTS; the readiness of a society to use ICTS; the actual usage of all main stakeholders;

and finally, the impacts that ICTS generate in the economy and in society. The three first subindexes can be

regarded as the drivers that establish the conditions for the results of the fourth subindex, ICT impacts.

A. Environment subindex 1. Political and regulatory environment 2. Business and innovation environment B. Readiness subindex

3. Infrastructure and digital content 4. Affordability 5. Skills C. Usage subindex 6. Individual usage

7. Business usage 8. Government usage D. Impact subindex 9. Economic impacts 10. Social impacts

Environment subindex The environment subindex gauges the friendliness of a country†s market and regulatory framework in

supporting high levels of ICT uptake and the emergence of entrepreneurship and innovation-prone conditions.

A supportive environment is necessary to maximize the potential impacts of ICTS in boosting competitiveness

and well-being. It includes a total of 18 variables distributed into two pillars The political and regulatory environment pillar

composed of nine variables) assesses the extent to which the national legal framework facilitates ICT

regulatory environment (including the protection afforded to property rights, the independence of the judiciary, and the efficiency of the lawmaking process) as well as more

The business and innovation environment pillar nine variables) gauges the capacity of the business framework†s conditions to boost entrepreneurship

taking into account dimensions related to the ease of doing business (including the presence of red tape

of technology, the demand conditions for innovative products (as proxied by the development of government

availability of venture capital for financing innovation -related projects, and the presence of a skilled labor force

Readiness subindex The readiness subindex, with a total of 12 variables measures the degree to which a society is prepared to

competition in the Internet and telephony sectors that determine this cost The skills pillar (four variables) gauges the ability

the firms in an economy to integrate ICTS into an internal technology-savvy, innovation-conducive environment that

generates productivity gains. Consequently, this pillar measures the firm†s technology absorption capacity as well as its overall capacity to innovate and the production

development, and the number of government services they provide online Impact subindex The impact subindex gauges the broad economic

economy and society. It includes a total of eight variables The economic impacts pillar (four variables

addition, it also measures the overall shift of an economy toward more knowledge-intensive activities

result from their impacts on the environment, education energy consumption, health progress, or more-active civil participation.

Business and innovation environment Political and regulatory environment Networked Readiness Index Affordabilityreadiness Infrastructure and digital content

Skills Usage Business usage Individual usage Government usage Environment Component subindexes Pillars Social impacts Economic impacts

Impacts Figure 2: The Networked Readiness Index structure  2014 World Economic Forum 1. 1:

the case for the environment and for health†cannot yet be covered. Therefore this subindex should be regarded

15,000 business leaders in all economies included in the Report. 8 The Survey represents a unique source of

environment, such as the effectiveness of lawmaking bodies and the intensity of local competition; into ICT

readiness, such as the quality of the educational system and the accessibility of digital content; into ICT usage such as capacity to innovate and the importance of

services and improving access to basic services The NRI€ s coverage every year is determined by the Survey coverage and data availability for

includes 148 economies, four more than the 2013 edition. The newly covered countries are Bhutan, Lao

addition, the Country/Economy Profiles and Data Tables sections at the end of the Report present the detailed

results for the 148 economies covered by the study and the 54 indicators composing the NRI.

economies must overcome if they are to keep moving forward in integrating ICTS into more robust innovation

economies are color-coded based on their NRI overall score measured on a 1-to-7 scale, with best-and

worst-performing economies appearing in dark green and red, respectively. Finally, Appendix A of the present

dominated by Northern European economies, the Asian Tigers, and some of the most advanced Western economies.

Three Nordic economies†Finland Sweden, and Norway†lead the rankings and are positioned among the top 5. Denmark and Iceland

the remaining two Nordic economies, also perform strongly, and despite small slips this year they feature

All these economies continue to boast outstanding business and innovation environments that are ranked consistently among the most conducive to

entrepreneurship in the world. Finally, the top 10 includes some of the most advanced Western economies†the

Netherlands, Switzerland, the United states, and the United Kingdom†that have recognized the potential of ICTS to embark in a new economic and social revolution

Rank Country/Economy Value (out of 144) Group *1 Finland 6. 04 1 ADV 2 Singapore 5. 97 2 ADV

Rank Country/Economy Value (out of 144) Group *75 Romania 3. 95 75 CEE 76 Sri lanka 3. 94 69 DEVASIA

ADV=Advanced economies; CIS=Commonwealth of independent states and Mongolia; DEVASIA=Developing Asia; LATAM=Latin america and the Caribbean;

Environment subindex and pillars ENVIRONMENT SUBINDEX Rank Country/Economy Score Rank Score Rank Score 1 Singapore 5. 87 1 5. 90 1 5. 84

2 New zealand 5. 63 2 5. 88 8 5. 37 3 Finland 5. 62 3 5. 86 9 5. 37

4 Hong kong SAR 5. 56 11 5. 40 2 5. 72 5 United kingdom 5. 50 5 5. 66 10 5. 33

ENVIRONMENT SUBINDEX Rank Country/Economy Score Rank Score Rank Score 75 Mexico 3. 88 70 3. 68 85 4. 07

76 Bhutan 3. 87 43 4. 17 123 3. 57 77 China 3. 87 56 3. 97 115 3. 76

environment environment Political and Business and regulatory innovation environment environment  2014 World Economic Forum

1. 1: The Networked Readiness Index 2014 12 The Global Information technology Report 2014 Table 3:

Rank Country/Economy Score Rank Score Rank Score Rank Score 1 Finland 6. 61 1 6. 88 18 6. 41 1 6. 55

Rank Country/Economy Score Rank Score Rank Score Rank Score 75 Bulgaria 4. 75 34 5. 26 119 3. 74 56 5. 26

Rank Country/Economy Score Rank Score Rank Score Rank Score 1 Sweden 6. 06 1 6. 59 3 5. 99 7 5. 60

Rank Country/Economy Score Rank Score Rank Score Rank Score 75 Georgia 3. 63 76 3. 43 110 3. 21 55 4. 24

Rank Country/Economy Score Rank Score Rank Score 1 Singapore 5. 93 6 5. 63 1 6. 24

Rank Country/Economy Score Rank Score Rank Score 75 Vietnam 3. 41 96 2. 98 62 3. 85

position and evolution of different economies in the rankings over the past two years, highlighting different

comes in 3rd in the environment subindex, with a very robust innovation system. This positive digital

economic crisis at that time. Since then, the active role of all stakeholders†government, businesses, and individuals†has resulted in the positive outcome we see

the best pro-business and pro-innovation environment worldwide, the city-state continues to obtain the top rank

systems in the world (3rd), notably in terms of math and science (1st), Singapore has become one of the most

knowledge-intensive economies globally (2nd) and is an ICT-generation powerhouse (9th. Improving the already

and pro-business and innovation environment (15th despite its high tax rate (123rd. These strengths result in

-based economy, has quickly and skilfully recognized the importance of ICTS to boost its innovation and

services are online (5th), and businesses use extensive e-commerce in their transactions with other businesses

with an environment highly conducive to innovation and entrepreneurship, result in very high levels of ICT-based

innovations and the highest citizen e-participation in the world (1st. Although the affordability (67th) of a well

and innovation environment (6th) and a government that is aware of the importance of ICTS for the economic and

area of math and science (47th), may represent part of the solution Switzerland revalidates its 6th position of the

economy. Those assets, coupled with a stable political and regulatory environment (9th) and excellent conditions

for innovation and entrepreneurship (12th), have resulted in outstanding uptake and use of ICTS by businesses

1st) in all their transactions and in their ability to foster innovation. In this process of digitization, the government

rankings, is developed that economies continue to lead the way in creating robust and impactful digital ecosystems while

many developing and emerging economies have remained comparatively stagnant. This stagnation persists despite some improvements to their ICT infrastructures†specifically

services. As a result, there has been little progress in bridging the digital divide across nations. This lack of progress casts

economies to embrace the full potential that ICTS have to offer However, the NRI rankings reflect the situation only at a

economy based on both its current NRI score and its NRI evolution over the past three years.

economy is determined then according to whether it falls above or below the NRI average in 2014,

First of all, several oil-and gas-rich economies in the Commonwealth of independent states and Gulf Cooperation Council are quickly improving their digital

diversify their economies and are quickly developing their digital infrastructure in order not to miss the digital revolution

good business and innovation environment (7th) and improvements in its ICT infrastructure (4th), notably in

-business and pro-innovation environment (7th), these result in a strong innovation capacity (5th) and significant

United states, the largest economy in the world, in the top 10 shows that fully leveraging ICTS is not dependent

on small or medium-sized economies, but instead depends on undertaking the right investments and creating the right condition for it

With the most pronounced improvement among the top 10, Hong kong SAR climbs six positions to

entrepreneurship (2nd) that were already very positive, a robust skills base (10th), and stronger business (16th) and

with a stable environment conducive to innovation and entrepreneurship (4th), results in good economic 13th) and social (11th) impacts.

Notwithstanding these strengths, individual uptake remains lower than it is in the Nordic countries that lead the rankings

economy, the country early recognized the importance of ICTS to support its innovation and competitiveness

-business environment, has resulted in solid economic 14th) and social (9th) impacts The Republic of korea moves up one position

entrepreneurship (34th) could help Korea to leverage further its significant effort to become a leading

knowledge-intensive economy EUROPE AND THE COMMONWEALTH OF INDEPENDENT STATES Europe has been at the forefront of developing a digital

differences remain across European economies with Southern and Central and Eastern European  2014 World Economic Forum

economies continuing to lag behind. A deeper analysis of the root causes of these differences shows that, in

favorable conditions for innovation and entrepreneurship across European countries result in starker disparities in terms of the economic impacts†for example, innovation

provide for the economy and society in general. Boxâ 2 develops this analysis further and provides some

economic strategy for diversifying its local economy With one of the best ICT infrastructures in the world

political and regulatory environment (4th), the country has persisted in improving economic impacts, thanks to more technological and non-technological related

improvements in its overall business environment (17th and the perceived quality of its educational system 14th), which seems to provide the right set of skills to

engage in an innovation-driven globalized economy. With a very good ICT infrastructure (11th), which translates

by a slight deterioration of its business environment 16th), Denmark, now at 13th place, continues to benefit

stakeholders using ICTS in their everyday activities. More precisely, ICT uptake among individuals (3rd) is one of

for their communication and transactions with other businesses (18th) and clients (14th; and governments offer a large share of their services online (13th.

Despite this good performance, in comparison with other Nordic economies, there is some concern about the decreased

ability of businesses to fully leverage ICTS to generate new services and products (33rd) and innovate by

offering new organizational models (29th. These issues can potentially have a negative impact on an innovation

that ICTS have to play in the local economy and for social development. The result is that Estonia ranks

ICT infrastructure (25th) and a good environment for business and innovation (28th), private companies have

) Coupled with other innovation-related investments such as research and development (R&d) and a favorable business environment (23rd), this results in a

good technological performance both in the ICT sector 13th) and in the economy in general (10th.

Further improvements in the entrepreneurial environment by easing the procedures to open new businesses (103rd

and in the quality of education in important areas for innovation, such as mathematics and science (39th could help Austria leverage its digital potential better and

vast number of government services online (8th. Although some concerns about the business and innovation system

in the world (136th) and relatively low levels of venture capital availability (49th) †the country manages to obtain

one of the main sources of potential economic growth and employment generation for Europe, as has been recognized

1. The gap between Northwestern European economies and the rest of the Member States is reflected in all of

levels of usage by all stakeholders and the economic and social impacts accruing from ICTS

ICTS in their business models are much starker 5. The gap in terms of social and especially economic

stakeholders These findings have several policy implications both for EU Member States and for the European Commission†s

virtuous circle of investment in ICT infrastructure, higher uptake levels, and stronger impacts for all.

innovation, such as R&d investments or higher levels of on-the-job training. To maximize their impact, these activities

will need to be coordinated across stakeholders, so creating and strengthening public-private collaborations will be key

regulatory environment 6. Individual usage 5. Skills7. Business usage 4. Affordability8. Government usage 3. Infrastructure

environment 10. Social impacts 1 2 3 4 5 6 7 Figure A: The NRI 2014:

environment (16th), Ireland moves up one position to 26th place. Since the early days of the Internet revolution

that could help diversify its economy and has attracted many global ICT companies thanks to its favorable

environment for business. As a result, the island boasts good levels of digital connectivity that, coupled with a

services they offer online. Despite these efforts, both countries continue to struggle to fully leverage ICTS

integrating ICT investments better with other innovation -enhancing investments, such as R&d, would result in more robust economic outputs,

which are needed for the economic transformation of these countries In Southeastern Europe, once again Slovenia despite its current economic difficulties, continues to

levels of venture capital (127th), a limited capacity to innovate (54th), and low levels of on-the-job training

new products and services (69th) and organizational models (68th), which hinder the productivity-enhancing potential of the economy.

Within the region, Croatia follows at 47th place, with Bosnia and herzegovina 68th) and Serbia (79th) lagging behind because of

deterioration in the political and regulatory environment 51st) that does not allow for better ICT-related economic

weaknesses in Italy†s political and regulatory environment 99th), coupled with some significant challenges in its

environment (114th) coupled with a low capacity to innovate (117th) and scarce access to venture capital

146th) affect the country†s capacity to introduce new services and products (129th) or organizational models

128th) that could help to transform its national economy and lead it toward more productive activities

Within the Commonwealth of independent states several countries improve their performances, reflecting the key importance and hopes they have placed on ICTS

to diversify their economies and lead them toward more knowledge-intensive activities  2014 World Economic Forum

crisis of the past 80 years, the global economy has experienced a change in its traditional growth patterns

Advanced economies exhibited negative or sluggish growth, while emerging markets, and notably the BRICS economies†Brazil, the Russian Federation, India, China

commodities, and access to more and better financing thanks to higher capital in-flows Notwithstanding this progress of the BRICS, we have

recently observed that many of these emerging economies are experiencing difficulties in maintaining the rapid economic

growth of these past years. Many of the favorable conditions fueling that growth have begun to fade away;

interconnected world†also for the global economy In order to support sustained and stable growth in the long term, emerging markets must increase their levels of

regulatory environment 6. Individual usage 5. Skills7. Business usage 4. Affordability8. Government usage 3. Infrastructure

environment 10. Social impacts 1 2 3 4 5 6 7 Figure A: The NRI in BRICS economies, 2012 and 2014

BRICS 2012 BRICS 2014 Box 3: Challenges faced by BRICS economies to fully leverage ICTS

Cont†d Source: Authors†calculations Table A: The NRI in BRICS economies, 2012 and 2014

BRAZIL RUSSIAN FEDERATION INDIA CHINA SOUTH AFRICA 2012 2014 2012 2014 2012 2014 2012 2014 2012 2014

Environment subindex 101 3. 5 116 3. 4 100 3. 5 87 3. 8 78 3. 7 91 3. 8

regulatory environment 77 3. 6 78 3. 6 102 3. 2 100 3. 4 71 3. 7 73 3. 6 46 4

innovation environment 121 3. 5 135 3. 3 83 3. 8 73 4. 2 91 3. 8 103 3. 9 105 3

diversify an economy that otherwise continues to be very reliant on the extraction of fossil fuels. Going forward, the

for Azerbaijan to diversify its economy and make it less dependent on oil revenues while transitioning toward a

sharp contrast to other BRICS economies (see Boxâ 3 the Russian Federation moves up four positions to

fairly inefficient political and regulatory environment 100th) and weaknesses in its innovation system including a poor quality educational system (85th) that

either through new products and services (113th) or new organizational models (93rd. It is also worth noting that

With three economies from the region in the top 10 of the NRI rankings and several countries showing

emerging economies and other trailing countries Regardless of their position on the development ladder, all Asian economies have much to gain from

increased networked readiness. It will allow populations Figure A compares the NRI scores by pillar for the

BRICS economies in the 2012 and 2014 editions. Overall, the results have remained stable in virtually all pillars, and notably

other economies are progressing faster in developing and leveraging their ICT potential. Table A shows that since 2012â€

six places in the rankings†all other BRICS economies have dropped over time, in some cases significantly,

Challenges faced by BRICS economies to fully leverage ICTS (cont†d  2014 World Economic Forum

much-needed basic services, to improve government transparency and efficiency, and†for the most advanced†it will contribute to boosting their innovation

a technology-driven economy, with strong usage of ICTS among all society†s stakeholders. In addition, the

economy manages to improve its already developed infrastructure (5th) by, for example, expanding its international Internet bandwidth by a significant amount

and by making access to ICTS more affordable (53rd Consequently, the economy scores strong social (6th

and economic impacts (12th), although these could be increased further by addressing some weaknesses in its

political and regulatory environment (34th. This remains Taiwan†s main area for improvement, especially with its

renewed business confidence in the political environment may have contributed to this progress. In addition Japan has achieved marginal improvements in its ICT

one of the most productive economies worldwide these have managed to extend to society, as social impacts have continued to improve (23rd.

achieved by incentivizing a more dynamic environment that could, for example, foster innovation through new organizational models (37th.

and innovation environment (40th), could contribute to delivering better results and boost competitiveness Australia occupies the 18th rank

services, new products, and new organizational models Compared with individuals, businesses and government are less dynamic in taking up ICTS

environment remains its strongest competitive advantage 2nd overall in the environment subindex, just behind Singapore).

) New zealand ranks 1st for the independence of its judicial system and 1st in both the number of days

leadership as the highest ranked economy in Developing Asia. Malaysia maintains relatively competitive regulatory (25th) and business (24th) environments

and its government continues to use ICTS extensively 9th), highlighting the high priority of this sector in the

combination of a favorable environment and an overall high level of ICT usage results in high positive economic

increase as the economy develops, but further investment in infrastructure and digital content (71st) are

needed to ease access and foster even higher economic and social impacts China falls four places in the rankings this year and

behind the level of ICTS used by other stakeholders business (44th) and government (38th. Certainly the vast

and the business environment (115th) witnesses a relative  2014 World Economic Forum 1. 1:

as quickly as in other competing economies, and the country attains a relatively low 59th position on the skills

services and products and a low share of the workforce employed in knowledge-intensive activities.

innovative potential of ICTS, both through investment in capacity building and infrastructure and through a more

open and creative environment that could foster new ideas and business models Since the last assessment, Indonesia climbs

12 places to attain 64th position, the third best result among members of the Association of Southeast Asian

place in the environment subindex. Both the political and regulatory environment (68th) and the business

environment (62nd) are improving. The former is driven by stronger perceptions about the effectiveness of the

country†s institutions, with enhanced intellectual property protection (55th), a more efficient legal system (49th and better-developed ICT regulations (46th.

is driven by stronger local competition (66th, up several positions since last year) and the greater availability

of the latest technologies (60th), while venture capital availability remains high (17th) and slightly improving as

Across stakeholders, businesses (36th) lead, with companies quickly absorbing the latest technologies and increasingly integrating ICTS in their daily activities

and innovation environment (45th. However, in both these pillars Thailand alternates good results with areas

environment includes a high level of local competition 41st) as well as low government procurement of advanced technology (105th.

49th), comparable to those of advanced economies Yet, aside from mobile telephony, other technologies remain relatively scant, especially the breadth of

institutional environment does not seem to be particularly conducive (79th) and the government does not appear

Sri lanka, another ASEAN economy, drops seven places to take the 76th position in the rankings

The environment subindex, both in its political and regulatory component and in its business and innovation

and government (43rd) stakeholders. Individual usage is also improving, but because it is starting from a very low

board, while the country†s infrastructure (104th) demands sustained investments to support the ICT sector

adequately India is the least performing of the BRICS economies and is continuing on its declining trajectory

to arrive at 83rd place in this edition. The drop in rankings can be traced back mainly to difficulties in

emerging economies in several dimensions. Overall India†s networked readiness profile remains hindered by the quality of its political, regulatory, and business

environment (91st) and its lack of digital infrastructure 119th), which is reflected in low individual usage (121st

corporate tax continue to create a difficult environment for businesses to operate, with almost no improvements

despite the positive availability of venture capital (27th competitive local markets (24th), the availability of the

economy and society Improving its position both within the ASEAN group and overall, the Philippines climbs eight places to

regulatory environment up to 87th place. ICT readiness is the other area where the Philippines improves the

as in many other Asian economies, at a more advanced stage (43rd) than individual usage (91st

innovation by creating new products and services (42nd and organizational models (28th) is confirmed and contributes to this promising result

environment is the other main area where Vietnam progresses significantly, albeit from a low base (100th

environment (91st) and ICT infrastructure (121st) limit the expansion of the ICT sector, while available skills (88th

stakeholders. However, persistent weaknesses in the broader innovation system hinder the overall capacity of the region to fully leverage ICTS to foster its

and ensure higher ICT usage across stakeholders with one of the highest rates of Internet users (45th

services in the region. Despite this important progress weaknesses in its innovation system, which are reflected

educational system (74th), especially math and science education (107th), continue to hinder Chile†s capacity to fully leverage ICTS to support innovation and the

transition to a knowledge-based economy Panama continues its ascent in the rankings moving up three spots to 43rd place.

sources of economic growth for the future both as an industry and as an enabler for innovation, notably in

for innovation such as math and science (114th), and in its political and regulatory environment (62nd.

Panama†s overall capacity to innovate is also still low (50th. These weaknesses hinder its ability to fully leverage its digital

weaknesses in the political and regulatory environment 63rd) †notably in the effectiveness of lawmaking

boost innovation and entrepreneurship (70th) †affect the country†s capacity to leverage its ICT potential to

knowledge-based economy (65th Barbados suffers a significant drop in the rankings falling 16 positions to arrive at 55th place.

environment for business (38th), could result in higher economic impacts than those yet achieved. However

difficulties in accessing venture capital financing 98th), along with long and cumbersome procedures to start a business (94th),

economy, as well as its low capacity to innovate (88th This situation results in modest economic impacts (61st

transition toward a knowledge-based economy (66th Colombia moves up three positions to reach 63rd

poor framework conditions for entrepreneurship and innovation (104th) and from weaknesses in its educational sector, notably in the quality of math and

science education (108th), resulting in a poor capacity to innovate (83rd) and a small share of its population

other economies have been faster to embrace the digital revolution. Overall, the country exhibits relatively high

a significant number of its services online (32nd resulting in fairly good citizen e-participation (31st

However, a poor business and innovation environment 135th), coupled with weaknesses in its educational system (121st) †notably in the area of math and science

136th) †hampers the full attainment of the economic impacts that ICTS can provide (64th.

other economies, and thus Mexico does not manage to digitally converge with more-advanced economies

The cost of accessing its existing ICT infrastructure remains high (93rd) and the quality of its educational

efforts to offer many of its services online (28th), thereby enabling good rates of citizen e-participation (25th.

and modernize its economy which continues to rely heavily on mining. Overall weaknesses in its educational sector (134th), which does

regulatory environment (119th) and an excessive number of days to open new businesses (103rd), result in a

poor innovation capacity (106th) and an economy that is not able to offer many knowledge-intensive jobs

severe weaknesses in its business environment (135th and concerns about the quality of its educational

with the necessary skills for the economy result in this disappointing position Finally, Paraguay (102nd), Venezuela (106th

better services that were previously unavailable, such as financial services. Notwithstanding this progress the region overall continues to suffer from a relatively

conditions for innovation and entrepreneurship, will be crucial to avoid the emergence of a new digital divide

environment, have resulted in improvements in an affordable (11th) ICT infrastructure and higher levels of ICT users,

fairly robust political and regulatory environment In the bottom half of the rankings, Rwanda moves

the innovation and entrepreneurial environment (110th and a fairly low skills base (98th) also affect the capacity

effort to offer its services online (15th), and e-commerce 23rd) is developed fairly well. In addition, the country

and entrepreneurship (14th) and a high capacity of companies to innovate (4th) †result in very high

industries that will diversify the local economy and boost the productivity of all sectors. Qatar is among

to diversify the local economy; this is reflected in the already high and rapidly increasing levels of ICT uptake

across all stakeholders. More precisely, 85 percent of its population use the Internet (14th) and have access to a

government services are largely available online (9th) and e-commerce is relatively well established (20th. Benefiting from a

pro-business environment, the country also obtains fairly good economic impacts (27th), even though its technological innovation capacity remains low (49th

wide range of services online. Notwithstanding these strengths, Bahrain suffers from an overall low capacity to

math and science (77th), these weaknesses hamper the country†s capacity to obtain higher economic

economy (74th Despite some significant improvement in the uptake of ICTS by individuals and development in its

a fairly business friendly environment (23rd) that should continue its efforts to cut red tape (107th), weaknesses in

investments to foster the scientific and technological capacity of the country will be important to increasing

resource-based economy toward an innovation-driven one In the Levantine, both Jordan and Lebanon

Weaknesses in the political and regulatory environment 115th) and the business and innovation environment 117th) result in a low innovation capacity by Egyptian

companies (111th) and thus limited economic (59th) and social (65th) positive outcomes Falling 10 positions, Morocco, at 99th place, barely

ranks among the first 100 analyzed economies. As in the case of Egypt, ICT infrastructure (93rd) has slowly

boosting innovation and entrepreneurship (88th) in the country, and partly because of its low skills base (111th

across all stakeholders, it is not surprising that the country does not achieve higher economic (133rd) and

relationships across stakeholders. In this environment of fast-paced change, a new form of asset that can

be thought of as the gold or oil of previous economic revolution periods has emerged: data. Large amounts

benefiting from the new market opportunities. At the same time, the potential of big data to be misused is

the digital divide between advanced economies and emerging and developing ones persists. This is notable especially in terms of the economic and social impacts

population and has resulted in new services, such as financial services, that were previously unavailable However, progress in building

fuel revenues toward ICT investments as a strategy to diversify their economies and make them less dependent

on volatile international energy prices Another trend that is confirmed by the results is that large intra-regional disparities persist across all regions

rankings, Malaysia is the only other economy from the region that manages to score within the top 30,

influence in the global economy, is the situation of the  2014 World Economic Forum The Global Information technology Report 2014 31

differs across the five economies, they all seem to face difficulties in developing and benefiting from their digital

and produced as a framework for multi-stakeholder dialogue, it also serves to identify and define policies

6 The Economist Intelligence Unit 2013 7 See Lanier 2010; see also Kakutani 2010 8 Browne et al. 2013

Alexander, C. P. 1983. â€oethe New Economy. †Time Magazine, May 30. Available at http://content. time. com/time/magazine

The Economist Intelligence Unit. 2013. â€oein Search of Insight and Foresight: Getting More out of Big data. †White paper,

The Economist Intelligence Unit. Available at http://www managementthinking. eiu. com/sites/default/files/downloads/In%20

Index=1/4 Environment subindex +1/4 Readiness subindex +1/4 Usage subindex +1/4 Impact subindex

ENVIRONMENT SUBINDEX Environment subindex=1/2 Political and regulatory environment +1/2 Business and innovation

environment 1st pillar: Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies *1. 02 Laws relating to ICTS

*1. 03 Judicial independence *1. 04 Efficiency of legal system in settling disputes*c 1. 05 Efficiency of legal system in challenging

regulations*c 1. 06 Intellectual property protection *1. 07 Software piracy rate,%software installed 1. 08 Number of procedures to enforce a contractd

1. 09 Number of days to enforce a contractd 2nd pillar: Business and innovation environment

2. 01 Availability of latest technologies *2. 02 Venture capital availability *2. 03 Total tax rate,%profits

2. 04 Number of days to start a businesse 2. 05 Number of procedures to start a businesse

2. 06 Intensity of local competition *2. 07 Tertiary education gross enrollment rate %2. 08 Quality of management schools

*2. 09 Government procurement of advanced technology products *Appendix A Structure and computation of the Networked Readiness Index 2014

4. 03 Internet and telephony sectors competition index, 0†2 best 5th pillar: Skills 5. 01 Quality of educational system

*5. 02 Quality of math and science education *5. 03 Secondary education gross enrollment rate %5. 04 Adult literacy rate

9. 01 Impact of ICTS on new services and products *9. 02 PCT ICT patent applications per million population

10.01 Impact of ICTS on access to basic services *10.02 Internet access in schools *10.03 ICT use and government efficiency

lowest and highest country scores in the sample of economies covered by the GCI. In some instances, adjustments were made

4. 02 Fixed broadband Internet tariffs is multiplied by a competition factor, the value of which is derived from indicator 4. 03 Internet

and telephony sectors competition index. It corresponds to the score achieved by an economy on this indicator normalized

on a scale from 0. 75 (worst) to 1. 00 (best), using the min-max

is assigned to an economy with a competition index score of 0, which means that a monopolistic situation prevails in the 19

categories of ICT services considered. A normalized score of 1. 00 is assigned to an economy where all 19 categories are fully

liberalized. Where data are missing for indicator 4. 03 (i e.,, Puerto Rico and Timor-Leste), the score on the affordability pillar, which is

The competition index score for Taiwan, China, was derived from national sources g For indicators 7. 04 and 7. 05, the average of the respective scores

economies, sparking innovation, and unleashing waves of creative destruction. But most of these data are

business, on par with economic inputs such as capital and labor, 2 then deriving insight and added value

industries and enterprises recognize the value of interoperability and scale. Each migration shifts a large amount of data production and transmission

able to handle industrial demands and the data flows that come with them In the oil and gas industry, for example, data are

demand and forecasts, and location data. In seismic exploration, the cost, size, and speed of data are all

economic growth, and societal development through the creation of actionable insights Data alone are not very interesting or useful.

This opportunity exists in the form of new value created by technology innovation, market share gains, and

an opportunity to increase global corporate profits by approximately 21 percent, driven by improvements in

asset utilization (reducing costs and improving capital efficiency), employee productivity (improved labor efficiency), supply chain logistics (eliminating waste and

adding more customers), and innovation (reducing time to market Similarly, research by the Economist Intelligence

Unit and Capgemini indicates that big data analytics were responsible for a 26 percent improvement in business performance among a cohort of companies

however, may require concurrent investment in resources to manage the rise in data. It is forecasted that by 2020

-to-machine (M2m) services •Distributing computing and storage. Efficient distribution will require moving the ability to analyze

New technologies and services Source: Authors POLICYTECHNICAL Figure 3: Policy and technical issues facing big data and the Ioe

such as location-based services, are bringing these privacy issues to the forefront, offering users enhanced

communication between end users and medical professionals, safety and security applications, utility functions, and industrial uses are examples where

continuous, uninterrupted, real-time communications require reliable and redundant connectivity. Low latency the time required for round-trip data transmission

how virtualized computing environments may support a reallocation of computing resources. And new sources of electrical power (advanced batteries, simple chemical

trade in Ioe-related services. Emerging cross-border issues include national data protection rules and data transfers, data portability and interoperability standards

trade in some Ioe services may fall under existing international trade agreements, while others do not As the Ioe permeates across business sectors, the

Ioe technology is impacting business models, input /output markets, and end users in markets ranging from healthcare to utilities.

creating new opportunities while impacting others. For example, the â€oeapp economy††the business created by software applications running on

2 The Economist 2010 1. 2: The Internet of Everything 40 The Global Information technology Report 2014

The Economist. 2010. â€oedata, Data Everywhere. †Managing Information Special report, February 25. Available at http://www. economist

com/node/15557443 EIU (Economist Intelligence Unit. 2012. The Deciding Factor: Big Data and Decision making, June 12.

Report commissioned by Capgemini. Available at http://www. managementthinking. eiu. com /sites/default/files/downloads/The%20deciding%20factor final

That Highlights Significant Growth Opportunity For The Mobile Industry. †Press release, October 18. Available at http://www

-that-highlights-significant-growth-opportunity-for-the-mobile -industry IBM. 2013. Website. â€oebig Data. †Available at http://www. ibm. com/big

-Growth Economy? †Policy Memo, September. Washington DC: Progressive Policy Institute (PPI. Available at http://www

-Growth-Economy-1. pdf Mandel, M. and J. Scherer. 2012. â€oethe Geography of the App Economy. â€

September 20, South Mountain Economics LLC. Available at http://files. ctia. org/pdf/The geography of the app economy. pdf Mclellan, C. 2013. â€oebig Data:

An Overview. †Going deep on Big data ZDNET special feature, October 1. Available at http://www. zdnet

The European App Economy Creating Jobs and Driving Growth. Report sponsored by ACT September. Available at http://www. act4apps. org/wp-content

/uploads/2013/09/ACT-The-European-App-Economy-20131. pdf 1. 2: The Internet of Everything

generated by individuals, enterprises, and public organizations is multiplying exponentially; 90 percent of the total data stored today is less than two years

the requisite environment, they must ask policymakers to create the regulatory framework and information and communications technology (ICT) infrastructure to

1) environment readiness 2) internal capabilities; and (3) the various, steadily more sophisticated, ways to use big data that range from

change in an organization†s business model WHAT IS BIG DATA Big data represents the newest and most

culture to exploit the opportunities presented by big data and prepare their own internal capabilities to handle

governments to nurture an environment conducive to the exploitation of big data THE BUSINESS IMPACT OF BIG DATA

Investment in forthcoming projects is much more widespread; the research firm IDC has forecasted that the market for big data technology and services will

reach US$16. 9 billion by 2015, up from US$3. 2 billion in 2010. This represents a 40 percent annual growth

investment in 2013. Although few have actually undertaken large-scale big data or analytics programs to date, IDC forecasts investment in this area to grow at

a compound annual growth rate of over 20 percent over the coming five years. 7 Both expenditure and implementation vary

Meanwhile, the Economist Intelligence Unit found that big data is enlisted most frequently to assist financial management and marketing/sales, and deemed least

to business model transformation, the highest level of maturity, promises potential high returns but often involves major investment over many years

The first maturity stage, performance management enables executives to view their own business more clearly through, for example, user friendly management

individual customers in conjunction with the company†s most recent sales to predict and recommend each

of operations or services. In many instances this involves obtaining data from external sources and

personalization of services to augment the customer experience For example, one leading European bank tailored its website content to trigger an increase of 12 percent

After customers logged in, the bank presented one of several alternative websites based on the relevant

able to increase its profit per customer by 37 percent by applying advanced customer analytics, such as

behavioral segmentation, to identify its best customers and provide them with personalized offers. The frequency of those target customers†purchases rose by

•Online telematics services •Personalization of customer experience/products Stage 4 Business model transformation •Selling of data to open new

revenue pools •Data-centric business models e g.,, web search, web adver -tising •Quantitative management of

investment funds •Crowdsourcing to augment internal data Large-scale implementation Experimenting /selective adoption BIG DATA Chapter 1. 3:

services organizations alike. One example of the latter involves the recent merger of the two large advertising

capabilities to provide data and analytics services across business functions and geographies. 11 Another showcase for the transformative potential

data, creating novel applications and services However, some organizations do not have to progress through all the big data maturity stages

A data-driven business model has been integral to companies such as Google, Facebook, and Twitter which have burst on to the scene in recent years and

external environment The most prominent obstacle is the shortage of available talent specializing in data analytics†data

courses to address this scarcity, the market demand is already considerable Many organizations also suffer from poor-quality

concerns about privacy will strengthen demands for tighter regulatory control, potentially limiting companies†ability to exploit big data opportunities or exposing them

to threats of legal and regulatory intervention HOW TO REACH BIG DATA MATURITY Our big data maturity framework (Figureâ 3) comprises

the enablers of environment readiness the organization†s internal capabilities, and the different stages of maturity and sophistication in which big data

The environment readiness dimension considers how far the relevant governments have enabled organizations in their jurisdiction to use big data freely

While environment readiness serves as an enabler for big data usage, internal capabilities act as critical success factors for organizations seeking to progress

Environment readiness: Priorities for policymakers Big data will soon become ubiquitous practice in both the public and private worlds.

environment that is supportive to organizations seeking to benefit from this inevitable progression. Failure to develop comprehensive environment readiness carries

the risk of losing competitive advantage vis-Ã-vis other countries Policymakers must therefore •formulate a vision for the usage of data consistent

to facilitate valid business models for third-party data, service, and information technology system providers; and •speed and scale up the education of talent to

environment readiness Success factors for internal capabilities Maturity stages in the usage of big data Traditional applications

Business model transformation What can we read from the data What can we learn from the data

large-scale demand from organizations intent on using big data. In more developed countries, however, the government†s primary concerns should be ensuring

products and services. Forward-thinking governments will initiate and inform this public debate about the benefits of big data.

own situation†the competitive environment they are operating in, their business model, and their existing internal capabilities.

In less-advanced sectors, with executives still grappling with existing data, making intelligent use of what they already possess may have a

a communication campaign around it Quick wins Organizations should resist expensive upfront infrastructure investments for overly ambitious big data

projects. Instead, they should select opportunities for high business impact and adopt pilot schemes that also

allow for periodic refinements along the way Seeking out proprietary data that can be immediately exploited for commercial gain may provide

information to their customers Help from outside External data providers can offer all types of data to

-scale investment is flowing into establishing big data capabilities in many organizations, despite the limited number of cases in which it has been used successfully

completely transforming their business model based on big data. At the more advanced stages, organizations learn to monetize big data far beyond simply getting

Environment readiness plays a pivotal role in enabling such success, because its effect is far greater than the evolution of individual

environment for the usage of big data to attract business to their region. Meanwhile, organizations must act

products and services. Wise leaders will soon embrace the game-changing opportunities that big data affords

for their societies and organizations, and will provide the necessary sponsorship to realize this potential.

8 The Economist Intelligence Unit 2013 9 This chapter contains examples from many clients whose identities

/The Economist Intelligence Unit. 2013. â€oethe Evolving Role of Data in Decision-making. †Available at http://www. economistinsights. com

environment more, and their patterns of movement and patterns of phone calls become increasingly diverse. Measurement of this additional exploration

can stimulate better distribution of community services The ability to share data safely should enable better idea

pattern of communication between different databases and human operators. As a consequence, it is possible

of communication between databases are cause for concern. In this manner, an open civil authority can perform substantial, fairly effective monitoring of the

communication among different departments are visible as with physical mail), then the patterns of normal

external data analysis services Finally, it should not escape the reader†s attention that all of these lessons also apply to companies with

improve services Although these recommendations might seem cumbersome at first glance, they are for the most part easily implemented with the standard protocols already

Studying the Environment of Human Behavior. Palo alto, CA Stanford university Press Dawber, T. 1980. The Framingham Study:

Pentland, A. 2009. â€oereality Mining of Mobile Communications: Toward a New deal on Data. †In The Global Information technology

environment of large datasets, fast-moving information and data that lack traditional structure, working in an

environment of big data is just business as usual. In this chapter we will discuss how managing the growing

environment) to the mix have pushed all the boundaries of how we think about data and its uses.

and his or her surrounding environment on a moment -by-moment basis†such sensors include the applications

in a gradually more difficult environment. Added to this complexity is the increasing access to real-time data

each piece of data as it flows over the enterprise so that decisions can be made†some through automation

the opportunities and risks represented by these new sources. Automated systems that manage big data ecosystems cannot be developed around rigid schemas

opportunities for big data to reward us. At the same time, big data comes with privacy concerns that are

and their customers would be unable to effectively move cargoes that bring enormous benefits to all parts of the

having an excellent understanding of customers and the circumstances in which they buy. Even more importantly

The brand that knows its customers using this approach is leaps and bounds ahead of the one that lacks these

intrusion whether the public demands such measures or not. European governments provide an example with the

seek to provide better services and products at both the government and private levels. Taken together, the

2 The website for the service is http://mercytelehealth. com/services /safe-watch /3 Confidential client example

Mercy Services. Telehealth Services, Safe Watch. Available at http://mercytelehealth. com/services/safe-watch /Chapter 1. 5:

Managing the Risks and Rewards of Big data 66 The Global Information technology Report 2014 Â 2014 World Economic Forum

CHAPTER 1. 6 Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy PETER HAYNES, Atlantic Council

M-H. CAROLYN NGUYEN, Microsoft It is more than half a century since economist Fritz Machlup, in his book The Production and Distribution of

Knowledge in the United states, 1 developed the concept of the knowledge economy, a term later popularized

by management theorist Peter Drucker. 2 Both used the phrase to differentiate between an economy based

largely on goods and services produced by manual labor and an economy based on the production of new ideas

information, and knowledge The wide availability of low-cost information and communication technologies (ICTS) †which started

in the early 1980s but gained real traction in the mid -1990s with the advent of the public Internet†drove the

economic transformation that Machlup and Drucker envisioned. Research by the Organisation for Economic Co-operation and Development (OECD) shows how

economic growth in the early years of that troika. A 2004 OECD paper estimates that inflation-adjusted investment

in ICTS accounted for an average of 0. 5 percentage points of annual growth in real GDP in OECD countries

that corporate investment in networked computer systems is associated consistently with increased labor productivity†for example, productivity was found to be

a knowledge economy than an information economy Early Internet-era ICTS enabled more efficient and

created during this period as a knowledge economy would be an exaggeration. Much information has been

the global economy is built. That honor still belongs to physical goods and services The recent emergence of big data, along with what

is being called the â€oedata-driven economy, †may finally make possible a true knowledge economy†by which

we mean entirely new classes of economic activity predicated on insights and value derived from analyzing

contextualizing, and commingling vast datasets in ways that were previously either unknown or impossible. For

companies (and entire economies) to keep growing the development of such an economy is an imperative

battered by global competition, commoditization, and shrinking product/service cycles, corporations seeking to maintain or grow their profit margins will increasingly

rely on creating new (and hard-to-emulate) products and services based on insights derived from the datasets

that they own or can gain access to, especially those pertaining to their customers Two decades after the emergence of the consumer

Internet, the world is awash in data. By one estimate almost 3 zettabytes (3 billion terabytes) of information

in healthcare, disaster response, the environment, and transportation); ) new businesses will be able to create innovative services by selecting,

combining, and parsing data in groundbreaking ways; and individuals will be empowered because they will be able to draw on a

wide range of yet-to-be invented data-based services and tools to improve the quality of their lives.

new economy can be founded However, the knowledge economy relies on the availability of an adequate supply of data to enable

the discovery of new knowledge. This requires policy frameworks that permit data†including personal data†to

harms to individuals and enterprises globally. Existing regulatory approaches that are based on the principles of notice and consent to restrict the collection of data

economy. Furthermore, what is considered personal and acceptable use are individual decisions, subject to context, perceived value,

What is increasingly clear about an economy based on the collection, use, and analytics of big data

promising 21st-century knowledge economy THE DEMISE OF FAIR VALUE EXCHANGE All previous economic revolutions have been based

modern economics: rational, self-interested economic actors determine the price they are willing to pay for a

the point where supply equals demand Research sponsored by Microsoft and published last year by the International Institute of Communications

found that, among other things, users do consider fair value exchange in allowing the use of their data. 11

challenges of the data-driven economy. Most consumers understand that the discounts they receive via a loyalty

Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy 68 The Global Information technology Report 2014 Â 2014 World Economic Forum

As the global economy becomes increasingly grounded in the exchange of data, the ways in which

revenues contribute to economic growth only insofar as they generate added value (or surplus. Revenue of

while making significant profits from the sheer scale of its data holdings, has yet to find the Holy

individuals, but its business model is predicated on advanced purchase analytics. Thus, on a per-user level

those corporations are making significant profits as a result, because their cost of materials is essentially zero

new economy, the information economy, has lately been to conceal the value of informationâ€. We†ve decided

business models predicated on personal data •ascertaining the revenues or net income per data record •establishing the market prices at which personal data

Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy  2014 World Economic Forum In other words, under the current model, the greater

the role that data play in the global economy, the less the majority of individuals will be worth.

that a data-driven economy may become a contracting economy. Like Lanier, we believe that if a truly

sustainable data-driven economy is to be established the way in which data are traded between individuals

and corporations will require a major reset. For a data -driven economy to thrive, individuals would have to

receive fair/appropriate monetary compensation for each specific datum they provide, perhaps with additional payments whenever that datum produces incremental

profits for the entity to which it has been given (a concept popularized by Lanier. Such an arrangement

And a sustainable data-driven economy might also entail individuals paying fees (likely modest) for services they

now consider (erroneously) to be â€oefree. †Such systems, or similar approaches that address these concerns, will be essential to establish the

the economy. Without fair value exchange for data along with inherent trust in the data ecosystem, everyone will

sustainability) into a data-driven economy, those data must be assigned monetary value, then metadata is the

multiple data stakeholders to ensure its feasibility and inherent security, as well as its ability to enable

stakeholders in the data ecosystem, not only users. Data controllers and processors can more easily understand

providers can create applications and services that Chapter 1. 6: Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy

70 The Global Information technology Report 2014 Â 2014 World Economic Forum produce new business value

economy, it cannot guarantee that entities handling the data will honor the permissions and policies associated

economic ecosystem in a data-driven economy, enabling the monetary value generated by data to be tracked

-driven knowledge economy is to be realized fully. Such dialogues will need, of course to be conducted on a

11 International Institute of Communications 2012 12 OECD 2013 13 Manyika et al. 2011 14 Lanier 2013, p. 15

and A. Wà lfl. 2004. â€oeict Investment in OECD Countries and its Economic Impacts. †In The Economic Impact

IT, Productivity and Growth in Enterprises: New Results from International Micro Data. Paper presented at the OECD Workshop

International Institute of Communications. 2012. Personal data Management: The User†s Perspective. International Institute of Communications.

Available at http://www. iicom. org/open-access -resources/doc details/226-personal data-management-the-users

Competition and Productivity. Mckinsey Global Institute Report May. Available at http://www. mckinsey. com/insights/business

2013. â€oeexploring the Economics of Personal data: A Survey of Methodologies for Measuring Monetary value. †OECD Digital

Economy Papers, No. 220. OECD Publishing. Available at http //www. oecd-ilibrary. org/science-and-technology/exploring-the

-economics-of-personal-data 5k486qtxldmq-en The Global Information technology Report 2014 71 Chapter 1. 6: Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy

 2014 World Economic Forum PCAST (President†s Council of Advisors on Science and Technology

Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy 72 The Global Information technology Report 2014 Â 2014 World Economic Forum

powering and energizing our economy. †1 These were the words of Neelie Kroes, Vice-president of the European

information about their customers, suppliers, and operations. Networked sensors and software embedded in devices and appliances are further energy generators

to tailor products and services more precisely. It helps improve decision-making by providing better tools for

products and services Big data can create significant value for the whole economy. Mckinsey research shows that companies

that use big data can deliver productivity and profit gains that are 5 to 6 percent higher than those of competitors

The private sector is not the only beneficiary however. Big data can also enhance productivity and

applications and their use and to help customers feel safe about the protection of their personal data and

both customers and citizens. At the same time, these policies must not stifle the innovation that big data can deliver, or its attendant economic and social benefits

privacy in return for certain goods or services Data protection laws are evolving not only in an attempt to keep pace with technological developments

within them to build trust with their customers either by issuing and following codes of conduct

their customers and can face judicial sanctions for noncompliance. Facebook and Google are two recent cases in point. 5

21 Asia-Pacific economies) has developed a self -regulatory framework setting out the principles that economies should implement and companies then

follow to ensure a common, minimum level of data protection across member economies. The aim is to

enable the easier transfer of data among economies where the level of data protection regulation varies

greatly. Although some Asian economies (such as Pakistan) still lack data protection laws entirely or have introduced recently them (e g.,

, China and India), others†such as Japan†have developed well laws. Examples of minimum-level principles are the

economies such as India, Hong kong SAR the Republic of korea, and Singapore, as well as other efforts, such as the APEC

customers via characteristics such as their shopping habits, age, or marital status to spot customers who were pregnant.

They then sent those customers direct marketing material for their baby products ahead of their

competitors, who sent their material only after the child†s birth. 12 However, information on pregnancies is extremely

customers. Internet companies are also matching their customer data and online habits with data from other

consent, or must customers give their prior approval Should that consent be granted before use, or is it

enough to allow customers to opt out The right to be forgotten. The new EU data protection framework proposes introducing a right

straightforward task in a virtual environment, and there is no single technical method to enable this easily. 16

to ensure a certain environment that is conducive to investment and market growth. In the next sections we

propose several options for regulators and companies to make the big data environment more certain IMPLICATIONS FOR REGULATORS AND

POLICYMAKERS Regulators will need to address all the above issues when shaping their personal data protection policies Although not prescribing any single solution, certain

creates a stable environment in which companies and other organizations can operate. When it comes to data

other stakeholders within the industry when revisiting their regulatory frameworks. This will help to understand

data environment would be beneficial for all parties Whatever their approach to regulation, governments should promote industry self-regulation.

By efficiently managing all stakeholders, regulators can establish a transparent legal framework that helps promote industry growth rather than hindering it with

environment of trust where citizens feel their privacy will be protected properly. Companies also have a key

innovative company with cool services based on its users†behavior and habits or preferences A company should also build a privacy-by design

customers. Customers†concerns about privacy are often alleviated if they are able to make their own

requesting clear consent declarations from customers also helps create customer trust without sacrificing big data business opportunities.

Technological tools help, as they can allow customers to adjust their privacy settings and choose whether to opt in or out of services.

One example of this is British Telecom†s cookie settings which allow the customer to set the level of cookies

sacrifice for better services or service quality Companies have a key role to play in creating

As mentioned in the beginning of this chapter, customers are usually willing to share personal data if the value of

the service is attractive enough and the customers feel they get more in return than they give up

quo to identify risks and opportunities. They should consider implementing a privacy-by design mentality to avoid unnecessary costs

however, be the empowerment of customers by clearly communicating their privacy policies to them giving them options for their privacy settings, and

ensure that their customers understand what choice means in terms of service performance and make sure their services are providing more value to the customer

than the loss of privacy is worth It is only by addressing customer concerns at

-on-Trade-and-Investment//media/Files/Groups/ECSG/05 ecsg privacyframewk. ashx Beardsley, S l. Enriquez, W. Torfs, F. Grijpink, S. Newman, S

Investment in Telecommunications. †In The Global Information Technology Report: Growth and Jobs in a Hyperconnected World

Communications. Available at http://eur-lex. europa. eu/Lexuriserv /Lexuriserv. do? uri=OJ: L: 2002: 201: 0037: 0037:

Directorate-General Communication. Available at http://ec. europa eu/public opinion/archives/ebs/ebs 359 en. pdf ††â€. 2012.

Five Opportunities for US Growth and Renewal. †Mckinsey Global Institute Report, July. Available at

Innovation, Competition and Productivity. †Mckinsey Global Institute Report, May. Available at http://www. mckinsey. com

Opportunities: Which Policies Will Lead to Leveraging Data-Driven Innovation†s Potential PEDRO LESS ANDRADE

and economic activities to the web. 4 More data are generated today than ever before; this is a positive

economic value of data, but from the point of view of use and purpose rather than volume. We will therefore

build successful products and services, optimize business processes, or make more efficient data-based decisions already has established an history.

services (e g.,, analyzing market trends and economic conditions), and transportation and public administration e g.,, metrics on what citizens want and where

place across various sectors of the economy and society, it is sometimes difficult to quantify its full

does not contribute any economic value. 20 This makes no sense in today†s world, as economists are now

demonstrating that a fundamental problem exists in our ability to quantify the value of data, and this gap

of the economy as divided into two big categories †goods†and †services. ††22 Data are neither a good nor

a service and so they escape traditional economic analysis. This highlights the complication of discussing data:

economic growth for more than two decades, but only in the past couple of years have economists undertaken serious attempts to quantify the Internet†s

impact on the world†s economies. 23 One example of innovative data use that has a

difficult-to-quantify economic value proposition is Google†s Flu Trends, which provides near real-time estimates of flu activity for a number of countries around

the world. Flu Trends provides its analysis based on aggregated search queries. 24 Some of these estimates

From Big data to Big Social and Economic Opportunities 82 The Global Information technology Report 2014 Â 2014 World Economic Forum

or not they have a clear quantifiable economic value at the outset. More efficient preparation for outbreaks

High-value products and services and more efficient deployment of resources are not the only outcomes of

would be expected, given their other investments and their information technology (IT) usage. 29 Another study has shown that the use of Internet computing tools can

huge investments in their IT infrastructure. 30 As is the case for businesses, policymakers are

consumption and the provision of government services Boxâ 1), and to promote creativity and new ideas within

opportunities brought by the advances on information and communication technologies make data-driven policymaking increasingly accessible to government

officials. Further, open government initiatives put these data into the hands of the public, facilitating a

From Big data to Big Social and Economic Opportunities  2014 World Economic Forum SETTING THE STAGE FOR A DATA-DRIVEN

ECONOMY Apart from producing and using data for better policymaking processes, the public sector can also

innovation and growth throughout economies. To realize the potential of data-driven innovation, policymakers need to develop coherent policies for the use of data

economic growth. However, many generators of data†including governments†do not share their data. As we

and the emerging opportunities in data-driven innovation For this reason, in order to capitalize on opportunities for economic growth via innovation, flexible

and adaptable policies are needed. We need to focus on using datasets responsibly and ensuring that personally

data-driven economy should provide a path for individuals to participate in research through informed consent.

An economy where both the public and private actors who base their decisions on data analysis will

demand highly skilled workers with backgrounds in Box 2: Harvard Transparency Project The Transparency Policy Project at Harvard†s Kennedy

Metro, had only 10 applications serving its customers in 2012 (1 to 121,400 Source: Rojas, 2012

From Big data to Big Social and Economic Opportunities 84 The Global Information technology Report 2014 Â 2014 World Economic Forum

The demand for engineers who specialize in technologies such as machine learning and natural language processing will also increase, and a gap

between the supply and demand for these types of skills may hinder data-driven innovation†s full potential

clear demand for skilled workers is further evidence of data-driven innovation†s potential benefits for economies

CONCLUSION We have begun already to see the impact technology has had on the volume and speed at

innovation demands challenging the outdated paradigms established in a significantly less data-intensive world To achieve the maximum benefits from data-driven

big data that we can create the right environment for data-driven innovation, and that the individuals

organizations, and economies that may benefit from it can thrive NOTES 1 Gray 2013 2 The Economist 2013a

3 Mayer-Schonberger and Cukier 2013 4 OECD 2013 5 IBM 2013 6 Manyika et al. 2011

24 The Economist 2013b 25 The Economist 2011 26 Dugas et al. 2013 27 Lu et al. 2012

28 Talbot 2013 29 Brynjolfsson et al. 2011 30 Cacciola and Gibbons 2012 31 Manyika et al. 2011

20,000 male patients required midwifery services between 2009 and 2010. After this research was published, data

From Big data to Big Social and Economic Opportunities  2014 World Economic Forum REFERENCES Brynjolfsson, E.,L. M. Hitt,

The Economist. 2011. â€oeattention, Citizens! †The Economist, November 16. Available at http://www. economist. com/node/21538656

††â€. 2013a. â€oecounting Raindrops. †The Economist, February 9 Available at http://www. economist. com/news/science-and

-technology/21571384-how-use-mobile-phone-networks-weather -forecasting-counting-raindrops ††â€. 2013b. â€oehave Germs, Will Travel. †The Economist, January 25

Available at http://www. economist. com/blogs/gulliver/2013/01 /tracking-flu-0 Esty, D c. and R. Rushing. 2007.

Governing by the Numbers: The Promise of Data-Driven Policymaking in the Information Age April.

Center for American Progress. Available at http://www americanprogress. org/wp-content/uploads/issues/2007/04/pdf

/data driven policy report. pdf Government of the Hong kong Special Administrative Region. No date Hong kong Efficiency Unit Homepage.

Mandel, M. 2012. â€oebeyond Goods and Services: The (Unmeasured Rise of the Data-Driven Economy. †Progressive Policy Institute

Policy Memo. October. Available at http://www. progressivepolicy org/wp-content/uploads/2012/10/10.2012-Mandel beyond

-Economy. pdf Manyika, J.,M. Chui, B. Brown, J. Bughin, R, Dobbs, C. Roxburgh, and

Competition, and Productivity. †Mckinsey Global Institute Report May. Available at http://www. mckinsey. com/insights/business

Opportunities. †Global Pulse, May. Available at http://www unglobalpulse. org/sites/default/files/Bigdatafordevelopment

From Big data to Big Social and Economic Opportunities 86 The Global Information technology Report 2014 Â 2014 World Economic Forum

-profits or Fortune 500 companies Or so we are told. But despite the sometimes exaggerated hype surrounding â€oebig data, †the

and services in 2012 was US$11. 5 billion, whereas the combined overall revenue of those 20 big data players

a big data investment only if it has well-defined and realizable business objectives We offer here nine steps that companies can take

Talent scarcity Much has been said and published about the looming talent gap. Estimates suggest that the United states

distributed computing environment. Hadoop is written in the Java programming language and is a top-level Apache project (Apache is decentralized a community

software environment for statistical computing and graphics. The R language is used widely among statisticians and data miners for developing statistical

synchronization, and providing group services for distributed applications Source: HCL 2013b 1. 9: Making Big data Something More than the â€oenext Big Thingâ€

data investments to deliver value if business leaders do not have driven a data mind-set†that is,

and identify big data opportunities within the function Step 2: Get the business functions to ask the right

Are our investments in customer service paying off? What is the optimal price for our product right now?

usually the right places to direct initial investments see Figureâ 1 Step 5: Match big data initiatives with compatible

treasury) can use big data for intraday liquidity management, providing real-time monitoring of price movements in relation to positions, to make

Most opportunity for analysis Least opportunity for analysis Data system s least fit for purpose Customer service

Operations & production Sales Finance Information & research Risk/security R&d Procurement Supply chain management

investment of time, energy, and money Step 7: Assess complexities and prioritize accordingly All else being equal,

determining whether personalized offers to customers would make sense), are increasingly complex to conduct Step 8:

dimensions, the investments required for scaling technologies (such as processors, storage, database management systems, and analytics) to perform

economics, organizations need to consider a variety of methods to upgrade their infrastructure in support of or

enterprise-ready version of Hadoop If the outcome of big data analysis is mission-critical for your business, it probably makes sense to use only

designed, enterprise-grade servers, storage, and networking products are best for large-scale-production solutions Creating or upgrading to big data†ready technology

data to determine which of their customers are less likely to pay their bills, allowing them to focus collection efforts

research services uses a big data technology platform it has developed in house both for its risk management

developed a decision-support environment used by more than 60,000 employees worldwide to see what is

revenue and profit contribution of each region, country territory, brand, and product. The company†s performance

big data plan for all government services and activities The plan should identify all government data worth

Competition, and Productivity. †Mckinsey Global Institute Report May. Available at http://www. mckinsey. com/insights/business

Country/Economy Profiles  2014 World Economic Forum  2014 World Economic Forum The Global Information technology Report 2014 97

How to Read the Country/Economy Profiles The Country/Economy Profiles section presents a profile

for each of the 148 economies covered in The Global Information technology Report 2014. Each profile sum

-marizes an economy†s performance in the various di -mensions of the Networked Readiness Index (NRI

economy†s rank (out of 148 economies) and score (on a 1-to-7 scale) are reported

-mies in the income group to which the economy under review belongs. The country classification by income

Country/Economy Profiles 100 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*105.3.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*119.4.1 2. 02 Venture capital availability*..

*136.1.9 2. 03 Total tax rate,%profits...48.31.7 2. 04 No. days to start a business...

12.5 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*144.3.4 2. 07 Tertiary education gross enrollment rate%..%50.54.9 2. 08 Quality of management schools*..*84.4.1

4. 03 Internet & telephony competition, 0†2 (best...92.1.64 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*54.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*121.3.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*126.3.3 10.02 Internet access in schools*..*73.4.2

A. Environment subindex...95.3.7 1st pillar: Political and regulatory environment...117.3.1 2nd pillar: Business and innovation environment...

65.4.3 B. Readiness subindex...86.4.6 3rd pillar: Infrastructure and digital content...90.3.5 4th pillar: Affordability...

87.5.1 5th pillar: Skills...62.5.2 C. Usage subindex...95.3.4 6th pillar: Individual usage...82.3.2 7th pillar:

Index of Country/Economy Profiles Country/Economy Page Albania 100 Algeria 101 Angola 102 Argentina 103

Armenia 104 Australia 105 Austria 106 Azerbaijan 107 Bahrain 108 Bangladesh 109 Barbados 110 Belgium 111

Country/Economy Page Ecuador 137 Egypt 138 El salvador 139 Estonia 140 Ethiopia 141 Finland 142

Country/Economy Page Lebanon 174 Lesotho 175 Liberia 176 Libya 177 Lithuania 178 Luxembourg 179

Country/Economy Page Qatar 211 Romania 212 Russian Federation 213 Rwanda 214 Saudi arabia 215 Seychelles 216

Country/Economy Profiles 100 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*105.3.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*119.4.1 2. 02 Venture capital availability*..

*136.1.9 2. 03 Total tax rate,%profits...48.31.7 2. 04 No. days to start a business...

12.5 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*144.3.4 2. 07 Tertiary education gross enrollment rate%..%50.54.9 2. 08 Quality of management schools*..*84.4.1

4. 03 Internet & telephony competition, 0†2 (best...92.1.64 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*54.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*121.3.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*126.3.3 10.02 Internet access in schools*..*73.4.2

A. Environment subindex...95.3.7 1st pillar: Political and regulatory environment...117.3.1 2nd pillar: Business and innovation environment...

65.4.3 B. Readiness subindex...86.4.6 3rd pillar: Infrastructure and digital content...90.3.5 4th pillar: Affordability...

87.5.1 5th pillar: Skills...62.5.2 C. Usage subindex...95.3.4 6th pillar: Individual usage...82.3.2 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 101 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*125.2.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*144.3.2 2. 02 Venture capital availability*..

*123.2.0 2. 03 Total tax rate,%profits...142.71.9 2. 04 No. days to start a business...

103.25 2. 05 No. procedures to start a business...142.14 2. 06 Intensity of local competition*..

*141.3.6 2. 07 Tertiary education gross enrollment rate%..%78.31.5 2. 08 Quality of management schools*..*135.3.0

4. 03 Internet & telephony competition, 0†2 (best...104.1.33 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*132.2.7 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*145.2.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*138.3.0 10.02 Internet access in schools*..*138.2.2

A. Environment subindex...143.2.8 1st pillar: Political and regulatory environment...140.2.6 2nd pillar: Business and innovation environment...

145.2.9 B. Readiness subindex...101.4.1 3rd pillar: Infrastructure and digital content...127.2.4 4th pillar: Affordability...

42.6.0 5th pillar: Skills...102.4.0 C. Usage subindex...134.2.7 6th pillar: Individual usage...104.2.5 7th pillar:

Country/Economy Profiles 102 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*97.3.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*139.3.5 2. 02 Venture capital availability*..

*119.2.1 2. 03 Total tax rate,%profits...124.52.1 2. 04 No. days to start a business...

137.66 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*148.2.8 2. 07 Tertiary education gross enrollment rate%..%128.7.5 2. 08 Quality of management schools*..*148.2.2

4. 03 Internet & telephony competition, 0†2 (best...104.1.33 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*147.2.1 5. 03 Secondary education gross enrollment rate,%140.31.5

9. 01 Impact of ICTS on new services & products*..*137.3.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*144.2.7 10.02 Internet access in schools*..*127.2.6

A. Environment subindex...147.2.6 1st pillar: Political and regulatory environment...145.2.5 2nd pillar: Business and innovation environment...

147.2.7 B. Readiness subindex...138.2.6 3rd pillar: Infrastructure and digital content...146.1.6 4th pillar: Affordability...

110.4.1 5th pillar: Skills...141.2.3 C. Usage subindex...142.2.5 6th pillar: Individual usage...133.1.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 103 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*146.2.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*123.4.0 2. 02 Venture capital availability*..

*142.1.7 2. 03 Total tax rate,%profits...147.107.8 2. 04 No. days to start a business...

103.25 2. 05 No. procedures to start a business...142.14 2. 06 Intensity of local competition*..

*134.4.0 2. 07 Tertiary education gross enrollment rate%..%17.74.8 2. 08 Quality of management schools*..*33.4.9

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*116.3.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*116.3.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*118.3.5 10.02 Internet access in schools*..*79.4.0

A. Environment subindex...135.3.2 1st pillar: Political and regulatory environment...135.2.8 2nd pillar: Business and innovation environment...

122.3.6 B. Readiness subindex...100.4.1 3rd pillar: Infrastructure and digital content...78.3.9 4th pillar: Affordability...

121.3.7 5th pillar: Skills...79.4.9 C. Usage subindex...77.3.6 6th pillar: Individual usage...57.4.3 7th pillar:

Country/Economy Profiles 104 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*78.3.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*97.4.5 2. 02 Venture capital availability*..

*93.2.4 2. 03 Total tax rate,%profits...77.38.8 2. 04 No. days to start a business...

9...4 2. 05 No. procedures to start a business...3...2 2. 06 Intensity of local competition*..

*102.4.6 2. 07 Tertiary education gross enrollment rate%..%59.46.0 2. 08 Quality of management schools*..*120.3.4

4. 03 Internet & telephony competition, 0†2 (best...113.1.25 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*67.4.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*46.4.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*64.4.3 10.02 Internet access in schools*..*78.4.0

A. Environment subindex...83.3.8 1st pillar: Political and regulatory environment...104.3.3 2nd pillar: Business and innovation environment...

67.4.3 B. Readiness subindex...51.5.1 3rd pillar: Infrastructure and digital content...53.4.6 4th pillar: Affordability...

63.5.4 5th pillar: Skills...47.5.4 C. Usage subindex...73.3.7 6th pillar: Individual usage...74.3.5 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 105 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*25.4.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*23.6.1 2. 02 Venture capital availability*..

*19.3.6 2. 03 Total tax rate,%profits...108.47.0 2. 04 No. days to start a business...

5...3 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*13.5.8 2. 07 Tertiary education gross enrollment rate%..%8...83.2 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*37.4.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*22.5.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*24.5.3 10.02 Internet access in schools*..*17.5.9

A. Environment subindex...14.5.2 1st pillar: Political and regulatory environment...15.5.2 2nd pillar: Business and innovation environment...

21.5.2 B. Readiness subindex...9...6. 2 3rd pillar: Infrastructure and digital content...8...6. 8

4th pillar: Affordability...49.5.8 5th pillar: Skills...20.5.8 C. Usage subindex...19.5.3 6th pillar: Individual usage...

Country/Economy Profiles 106 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*35.4.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*24.6.1 2. 02 Venture capital availability*..

*55.2.8 2. 03 Total tax rate,%profits...125.52.4 2. 04 No. days to start a business...

103.25 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*11.5.8 2. 07 Tertiary education gross enrollment rate%..%25.71.0 2. 08 Quality of management schools*..*40.4.7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*39.4.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*36.4.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*23.5.3 10.02 Internet access in schools*..*25.5.7

A. Environment subindex...23.5.0 1st pillar: Political and regulatory environment...18.5.2 2nd pillar: Business and innovation environment...

39.4.8 B. Readiness subindex...11.6.1 3rd pillar: Infrastructure and digital content...10.6.5 4th pillar: Affordability...

34.6.1 5th pillar: Skills...22.5.8 C. Usage subindex...20.5.3 6th pillar: Individual usage...20.5.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 107 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*63.3.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*65.5.0 2. 02 Venture capital availability*..

*52.2.9 2. 03 Total tax rate,%profits...81.40.0 2. 04 No. days to start a business...

37.7 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*128.4.2 2. 07 Tertiary education gross enrollment rate%..%96.19.6 2. 08 Quality of management schools*..*134.3.1

4. 03 Internet & telephony competition, 0†2 (best...102.1.40 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*110.3.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*43.4.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*31.5.2 10.02 Internet access in schools*..*72.4.2

A. Environment subindex...70.3.9 1st pillar: Political and regulatory environment...66.3.7 2nd pillar: Business and innovation environment...

77.4.1 B. Readiness subindex...49.5.2 3rd pillar: Infrastructure and digital content...55.4.6 4th pillar: Affordability...

40.6.0 5th pillar: Skills...66.5.1 C. Usage subindex...44.4.2 6th pillar: Individual usage...61.4.2 7th pillar:

Country/Economy Profiles 108 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*85.3.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*26.6.0 2. 02 Venture capital availability*..

*15.3.8 2. 03 Total tax rate,%profits...5...13.5 2. 04 No. days to start a business...

51.9 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*40.5.3 2. 07 Tertiary education gross enrollment rate%..%77.33.5 2. 08 Quality of management schools*..*85.4.1

4. 03 Internet & telephony competition, 0†2 (best...63.1.92 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*77.4.0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*49.4.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*18.5.4 10.02 Internet access in schools*..*45.5.0

A. Environment subindex...40.4.5 1st pillar: Political and regulatory environment...48.4.1 2nd pillar: Business and innovation environment...

27.5.0 B. Readiness subindex...32.5.5 3rd pillar: Infrastructure and digital content...39.5.0 4th pillar: Affordability...

25.6.3 5th pillar: Skills...58.5.2 C. Usage subindex...25.5.1 6th pillar: Individual usage...14.6.0 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 109 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*101.3.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*101.4.4 2. 02 Venture capital availability*..

*125.2.0 2. 03 Total tax rate,%profits...62.35.0 2. 04 No. days to start a business...

57.11 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*74.4.9 2. 07 Tertiary education gross enrollment rate%..%109.13.2 2. 08 Quality of management schools*..*105.3.7

4. 03 Internet & telephony competition, 0†2 (best...113.1.25 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*112.3.3 5. 03 Secondary education gross enrollment rate,%119.50.8

9. 01 Impact of ICTS on new services & products*..*112.3.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*96.3.7 10.02 Internet access in schools*..*122.2.8

A. Environment subindex...132.3.2 1st pillar: Political and regulatory environment...138.2.7 2nd pillar: Business and innovation environment...

114.3.8 B. Readiness subindex...104.4.0 3rd pillar: Infrastructure and digital content...112.2.9 4th pillar: Affordability...

23.6.3 5th pillar: Skills...128.2.8 C. Usage subindex...120.2.9 6th pillar: Individual usage...134.1.7 7th pillar:

Country/Economy Profiles 110 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*15.5.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*28.5.9 2. 02 Venture capital availability*..

*98.2.4 2. 03 Total tax rate,%profits...87.40.8 2. 04 No. days to start a business...

86.18 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*50.5.2 2. 07 Tertiary education gross enrollment rate%..%37.60.8 2. 08 Quality of management schools*..*26.5.1

4. 03 Internet & telephony competition, 0†2 (best...118.1.20 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*9...5. 5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*74.4.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*42.4.8 10.02 Internet access in schools*..*38.5.1

A. Environment subindex...38.4.6 1st pillar: Political and regulatory environment...35.4.4 2nd pillar: Business and innovation environment...

42.4.7 B. Readiness subindex...91.4.4 3rd pillar: Infrastructure and digital content...35.5.3 4th pillar: Affordability...

144.2.0 5th pillar: Skills...15.5.9 C. Usage subindex...43.4.3 6th pillar: Individual usage...33.5.1 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 111 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*49.4.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*12.6.3 2. 02 Venture capital availability*..

*26.3.3 2. 03 Total tax rate,%profits...130.57.5 2. 04 No. days to start a business...

9...4 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*6...6. 0 2. 07 Tertiary education gross enrollment rate%..%27.69.3 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*3...6. 0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*30.5.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*19.5.4 10.02 Internet access in schools*..*26.5.7

A. Environment subindex...19.5.1 1st pillar: Political and regulatory environment...21.5.0 2nd pillar: Business and innovation environment...

22.5.1 B. Readiness subindex...25.5.7 3rd pillar: Infrastructure and digital content...22.6.0 4th pillar: Affordability...

101.4.6 5th pillar: Skills...4...6. 3 C. Usage subindex...27.5.0 6th pillar: Individual usage...

Country/Economy Profiles 112 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*45.4.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*131.3.8 2. 02 Venture capital availability*..

*113.2.2 2. 03 Total tax rate,%profits...139.65.9 2. 04 No. days to start a business...

76.15 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*89.4.7 2. 07 Tertiary education gross enrollment rate%..%111.12.4 2. 08 Quality of management schools*..*73.4.3

4. 03 Internet & telephony competition, 0†2 (best...139.0.50 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*66.4.2 5. 03 Secondary education gross enrollment rate,%123.47.7

9. 01 Impact of ICTS on new services & products*..*99.4.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*131.3.2 10.02 Internet access in schools*..*140.2.0

A. Environment subindex...127.3.3 1st pillar: Political and regulatory environment...107.3.2 2nd pillar: Business and innovation environment...

131.3.4 B. Readiness subindex...134.2.8 3rd pillar: Infrastructure and digital content...122.2.7 4th pillar: Affordability...

134.2.8 5th pillar: Skills...130.2.8 C. Usage subindex...137.2.6 6th pillar: Individual usage...124.2.0 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 113 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*22.4.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*135.3.7 2. 02 Venture capital availability*..

*107.2.2 2. 03 Total tax rate,%profits...87.40.8 2. 04 No. days to start a business...

114.32 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*96.4.7 2. 07 Tertiary education gross enrollment rate%..%124.8.7 2. 08 Quality of management schools*..*111.3.6

4. 03 Internet & telephony competition, 0†2 (best...104.1.33 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*71.4.1 5. 03 Secondary education gross enrollment rate,%101.73.9

9. 01 Impact of ICTS on new services & products*..*110.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*50.4.5 10.02 Internet access in schools*..*88.3.8

A. Environment subindex...76.3.9 1st pillar: Political and regulatory environment...43.4.2 2nd pillar: Business and innovation environment...

123.3.6 B. Readiness subindex...84.4.6 3rd pillar: Infrastructure and digital content...67.4.2 4th pillar: Affordability...

45.5.9 5th pillar: Skills...114.3.6 C. Usage subindex...110.3.1 6th pillar: Individual usage...114.2.3 7th pillar:

Country/Economy Profiles 114 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*86.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*130.3.8 2. 02 Venture capital availability*..

*32.3.2 2. 03 Total tax rate,%profits...145.83.4 2. 04 No. days to start a business...

132.49 2. 05 No. procedures to start a business...144.15 2. 06 Intensity of local competition*..

*137.3.8 2. 07 Tertiary education gross enrollment rate%..%72.37.7 2. 08 Quality of management schools*..*126.3.3

4. 03 Internet & telephony competition, 0†2 (best...136.0.80 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*98.3.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*107.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*99.3.7 10.02 Internet access in schools*..*100.3.5

A. Environment subindex...131.3.2 1st pillar: Political and regulatory environment...109.3.2 2nd pillar: Business and innovation environment...

139.3.2 B. Readiness subindex...115.3.6 3rd pillar: Infrastructure and digital content...114.2.8 4th pillar: Affordability...

126.3.4 5th pillar: Skills...93.4.5 C. Usage subindex...116.3.0 6th pillar: Individual usage...108.2.4 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 115 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*73.3.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*76.4.9 2. 02 Venture capital availability*..

*131.1.9 2. 03 Total tax rate,%profits...24.25.5 5 2. 04 No. days to start a business...

124.37 2. 05 No. procedures to start a business...129.11 2. 06 Intensity of local competition*..

*143.3.4 2. 07 Tertiary education gross enrollment rate%..%71.37.7 2. 08 Quality of management schools*..*41.4.7

4. 03 Internet & telephony competition, 0†2 (best...74.1.86 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*13.5.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*91.4.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*65.4.3 10.02 Internet access in schools*..*61.4.5

A. Environment subindex...80.3.8 1st pillar: Political and regulatory environment...76.3.6 2nd pillar: Business and innovation environment...

83.4.1 B. Readiness subindex...46.5.2 3rd pillar: Infrastructure and digital content...63.4.4 4th pillar: Affordability...

30.6.1 5th pillar: Skills...57.5.3 C. Usage subindex...79.3.6 6th pillar: Individual usage...70.3.7 7th pillar:

Country/Economy Profiles 116 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*17.4.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*91.4.6 2. 02 Venture capital availability*..

*57.2.8 2. 03 Total tax rate,%profits...23.25.4 2. 04 No. days to start a business...

135.60 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*93.4.7 2. 07 Tertiary education gross enrollment rate%..%130.7.4 2. 08 Quality of management schools*..*97.3.8

4. 03 Internet & telephony competition, 0†2 (best...112.1.27 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*92.3.8 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*120.3.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*93.3.8 10.02 Internet access in schools*..*104.3.4

A. Environment subindex...61.4.1 1st pillar: Political and regulatory environment...40.4.3 2nd pillar: Business and innovation environment...

107.3.8 B. Readiness subindex...118.3.3 3rd pillar: Infrastructure and digital content...109.3.0 4th pillar: Affordability...

142.2.4 5th pillar: Skills...92.4.6 C. Usage subindex...88.3.5 6th pillar: Individual usage...79.3.3 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 117 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*133.2.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*63.5.1 2. 02 Venture capital availability*..

*61.2.7 2. 03 Total tax rate,%profits...141.68.3 2. 04 No. days to start a business...

146.108 2. 05 No. procedures to start a business...137.13 2. 06 Intensity of local competition*..

*70.5.0 2. 07 Tertiary education gross enrollment rate%..%86.25.6 2. 08 Quality of management schools*..*49.4.5

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*136.2.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*51.4.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*88.3.9 10.02 Internet access in schools*..*98.3.6

A. Environment subindex...116.3.4 1st pillar: Political and regulatory environment...78.3.6 2nd pillar: Business and innovation environment...

135.3.3 B. Readiness subindex...76.4.7 3rd pillar: Infrastructure and digital content...56.4.5 4th pillar: Affordability...

91.5.0 5th pillar: Skills...91.4.6 C. Usage subindex...47.4.1 6th pillar: Individual usage...59.4.2 7th pillar:

Country/Economy Profiles 118 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*26.4.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*50.5.2 2. 02 Venture capital availability*..

*24.3.4 2. 03 Total tax rate,%profits...10.16.1 2. 04 No. days to start a business...

144.101 2. 05 No. procedures to start a business...144.15 2. 06 Intensity of local competition*..

*62.5.1 2. 07 Tertiary education gross enrollment rate%..%90.24.3 2. 08 Quality of management schools*..*52.4.5

4. 03 Internet & telephony competition, 0†2 (best...134.0.88 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*29.4.8 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*66.4.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*30.5.2 10.02 Internet access in schools*..*32.5.5

A. Environment subindex...54.4.2 1st pillar: Political and regulatory environment...46.4.2 2nd pillar: Business and innovation environment...

69.4.2 B. Readiness subindex...78.4.7 3rd pillar: Infrastructure and digital content...37.5.2 4th pillar: Affordability...

129.3.1 5th pillar: Skills...30.5.7 C. Usage subindex...41.4.4 6th pillar: Individual usage...50.4.5 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 119 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*117.2.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*99.4.4 2. 02 Venture capital availability*..

*65.2.7 2. 03 Total tax rate,%profits...31.27.7 2. 04 No. days to start a business...

86.18 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*101.4.6 2. 07 Tertiary education gross enrollment rate%..%41.59.6 2. 08 Quality of management schools*..*112.3.6

4. 03 Internet & telephony competition, 0†2 (best...104.1.33 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*59.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*104.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*91.3.8 10.02 Internet access in schools*..*51.4.7

A. Environment subindex...71.3.9 1st pillar: Political and regulatory environment...105.3.3 2nd pillar: Business and innovation environment...

50.4.6 B. Readiness subindex...75.4.8 3rd pillar: Infrastructure and digital content...34.5.3 4th pillar: Affordability...

119.3.7 5th pillar: Skills...56.5.3 C. Usage subindex...65.3.9 6th pillar: Individual usage...47.4.6 7th pillar:

Country/Economy Profiles 120 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*116.2.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*145.3.2 2. 02 Venture capital availability*..

*147.1.7 2. 03 Total tax rate,%profits...99.43.9 2. 04 No. days to start a business...

68.13 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*116.4.4 2. 07 Tertiary education gross enrollment rate%..%138.4.6 2. 08 Quality of management schools*..*110.3.6

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*97.3.7 5. 03 Secondary education gross enrollment rate,%145.25.9

9. 01 Impact of ICTS on new services & products*..*89.4.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*105.3.6 10.02 Internet access in schools*..*147.1.6

A. Environment subindex...126.3.3 1st pillar: Political and regulatory environment...108.3.2 2nd pillar: Business and innovation environment...

128.3.5 B. Readiness subindex...147.2.2 3rd pillar: Infrastructure and digital content...147.1.4 4th pillar: Affordability...

131.3.1 5th pillar: Skills...144.2.1 C. Usage subindex...127.2.7 6th pillar: Individual usage...139.1.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 121 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*136.2.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*143.3.2 2. 02 Venture capital availability*..

*137.1.9 2. 03 Total tax rate,%profits...122.51.6 2. 04 No. days to start a business...

15.5 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*146.3.3 2. 07 Tertiary education gross enrollment rate%..%143.3.2 2. 08 Quality of management schools*..*142.2.6

4. 03 Internet & telephony competition, 0†2 (best...96.1.54 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*103.3.4 5. 03 Secondary education gross enrollment rate,%142.28.5

9. 01 Impact of ICTS on new services & products*..*144.2.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*148.2.6 10.02 Internet access in schools*..*144.1.8

A. Environment subindex...144.2.7 1st pillar: Political and regulatory environment...146.2.4 2nd pillar: Business and innovation environment...

142.3.0 B. Readiness subindex...145.2.3 3rd pillar: Infrastructure and digital content...133.2.1 4th pillar: Affordability...

n/a n/a 5th pillar: Skills...137.2.4 C. Usage subindex...148.2.1 6th pillar: Individual usage...

Country/Economy Profiles 122 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*67.3.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*82.4.7 2. 02 Venture capital availability*..

*43.3.0 2. 03 Total tax rate,%profits...15.21.4 2. 04 No. days to start a business...

145.104 2. 05 No. procedures to start a business...129.11 2. 06 Intensity of local competition*..

*78.4.9 2. 07 Tertiary education gross enrollment rate%..%104.15.8 2. 08 Quality of management schools*..*108.3.7

4. 03 Internet & telephony competition, 0†2 (best...65.1.88 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*102.3.5 5. 03 Secondary education gross enrollment rate,%128.45.0

9. 01 Impact of ICTS on new services & products*..*77.4.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*87.3.9 10.02 Internet access in schools*..*89.3.8

A. Environment subindex...98.3.7 1st pillar: Political and regulatory environment...95.3.4 2nd pillar: Business and innovation environment...

98.3.9 B. Readiness subindex...113.3.7 3rd pillar: Infrastructure and digital content...97.3.3 4th pillar: Affordability...

105.4.5 5th pillar: Skills...119.3.3 C. Usage subindex...107.3.2 6th pillar: Individual usage...105.2.5 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 123 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*113.2.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*111.4.2 2. 02 Venture capital availability*..

*112.2.2 2. 03 Total tax rate,%profits...112.48.8 2. 04 No. days to start a business...

76.15 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*92.4.7 2. 07 Tertiary education gross enrollment rate%..%115.11.9 2. 08 Quality of management schools*..*48.4.6

4. 03 Internet & telephony competition, 0†2 (best...116.1.22 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*72.4.1 5. 03 Secondary education gross enrollment rate,%121.50.4

9. 01 Impact of ICTS on new services & products*..*97.4.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*100.3.7 10.02 Internet access in schools*..*135.2.3

A. Environment subindex...125.3.3 1st pillar: Political and regulatory environment...132.2.9 2nd pillar: Business and innovation environment...

111.3.8 B. Readiness subindex...137.2.6 3rd pillar: Infrastructure and digital content...143.1.6 4th pillar: Affordability...

136.2.8 5th pillar: Skills...116.3.6 C. Usage subindex...119.2.9 6th pillar: Individual usage...130.1.8 7th pillar:

Country/Economy Profiles 124 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*10.5.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*19.6.1 2. 02 Venture capital availability*..

*23.3.4 2. 03 Total tax rate,%profits...21.24.3 2. 04 No. days to start a business...

15.5 2. 05 No. procedures to start a business...1...1 2. 06 Intensity of local competition*..

*33.5.4 2. 07 Tertiary education gross enrollment rate%..%43.58.9 2. 08 Quality of management schools*..*7...5. 7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*17.5.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*28.5.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*26.5.2 10.02 Internet access in schools*..*11.6.1

A. Environment subindex...10.5.4 1st pillar: Political and regulatory environment...12.5.3 2nd pillar: Business and innovation environment...

3...5. 5 B. Readiness subindex...13.6.1 3rd pillar: Infrastructure and digital content...7...6. 8

4th pillar: Affordability...65.5.4 5th pillar: Skills...8...6. 1 C. Usage subindex...26.5.0 6th pillar:

Country/Economy Profiles The Global Information technology Report 2014 125 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*44.4.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*78.4.8 2. 02 Venture capital availability*..

*100.2.3 2. 03 Total tax rate,%profits...74.37.2 2. 04 No. days to start a business...

53.10 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*122.4.3 2. 07 Tertiary education gross enrollment rate%..%94.20.6 2. 08 Quality of management schools*..*116.3.5

4. 03 Internet & telephony competition, 0†2 (best...77.1.83 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*100.3.5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*79.4.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*61.4.4 10.02 Internet access in schools*..*91.3.8

A. Environment subindex...69.3.9 1st pillar: Political and regulatory environment...58.3.9 2nd pillar: Business and innovation environment...

93.4.0 B. Readiness subindex...102.4.1 3rd pillar: Infrastructure and digital content...107.3.1 4th pillar: Affordability...

106.4.5 5th pillar: Skills...82.4.8 C. Usage subindex...92.3.4 6th pillar: Individual usage...97.2.8 7th pillar:

Country/Economy Profiles 126 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*142.2.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*147.2.9 2. 02 Venture capital availability*..

*143.1.7 2. 03 Total tax rate,%profits...143.73.8 2. 04 No. days to start a business...

136.62 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*145.3.3 2. 07 Tertiary education gross enrollment rate%..%145.2.3 2. 08 Quality of management schools*..*140.2.7

4. 03 Internet & telephony competition, 0†2 (best...98.1.50 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*127.2.9 5. 03 Secondary education gross enrollment rate,%147.22.8

9. 01 Impact of ICTS on new services & products*..*147.2.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*146.2.6 10.02 Internet access in schools*..*148.1.3

A. Environment subindex...148.2.4 1st pillar: Political and regulatory environment...147.2.4 2nd pillar: Business and innovation environment...

148.2.4 B. Readiness subindex...146.2.2 3rd pillar: Infrastructure and digital content...148.1.4 4th pillar: Affordability...

123.3.4 5th pillar: Skills...148.1.9 C. Usage subindex...147.2.2 6th pillar: Individual usage...147.1.3 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 127 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*62.3.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*34.5.8 2. 02 Venture capital availability*..

*31.3.3 2. 03 Total tax rate,%profits...31.27.7 2. 04 No. days to start a business...

19.6 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*37.5.4 2. 07 Tertiary education gross enrollment rate%..%26.70.5 2. 08 Quality of management schools*..*16.5.3

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*107.3.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*29.5.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*38.5.0 10.02 Internet access in schools*..*48.4.9

A. Environment subindex...29.4.8 1st pillar: Political and regulatory environment...38.4.3 2nd pillar: Business and innovation environment...

11.5.3 B. Readiness subindex...60.5.0 3rd pillar: Infrastructure and digital content...44.4.9 4th pillar: Affordability...

81.5.1 5th pillar: Skills...71.5.0 C. Usage subindex...39.4.4 6th pillar: Individual usage...52.4.4 7th pillar:

Country/Economy Profiles 128 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*39.4.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*105.4.4 2. 02 Venture capital availability*..

*16.3.8 2. 03 Total tax rate,%profits...135.63.7 2. 04 No. days to start a business...

118.33 2. 05 No. procedures to start a business...137.13 2. 06 Intensity of local competition*..

*46.5.3 2. 07 Tertiary education gross enrollment rate%..%91.24.3 2. 08 Quality of management schools*..*83.4.1

4. 03 Internet & telephony competition, 0†2 (best...110.1.29 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*48.4.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*52.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*45.4.7 10.02 Internet access in schools*..*35.5.3

A. Environment subindex...77.3.9 1st pillar: Political and regulatory environment...56.4.0 2nd pillar: Business and innovation environment...

115.3.8 B. Readiness subindex...73.4.8 3rd pillar: Infrastructure and digital content...86.3.5 4th pillar: Affordability...

60.5.6 5th pillar: Skills...59.5.2 C. Usage subindex...61.3.9 6th pillar: Individual usage...80.3.3 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 129 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*124.2.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*96.4.5 2. 02 Venture capital availability*..

*75.2.6 2. 03 Total tax rate,%profits...144.76.0 2. 04 No. days to start a business...

76.15 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*64.5.1 2. 07 Tertiary education gross enrollment rate%..%60.45.0 2. 08 Quality of management schools*..*70.4.3

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*108.3.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*62.4.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*70.4.2 10.02 Internet access in schools*..*82.3.9

A. Environment subindex...101.3.6 1st pillar: Political and regulatory environment...96.3.4 2nd pillar: Business and innovation environment...

104.3.9 B. Readiness subindex...70.4.9 3rd pillar: Infrastructure and digital content...80.3.7 4th pillar: Affordability...

44.5.9 5th pillar: Skills...76.4.9 C. Usage subindex...62.3.9 6th pillar: Individual usage...77.3.4 7th pillar:

Country/Economy Profiles 130 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*140.2.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*49.5.3 2. 02 Venture capital availability*..

*103.2.3 2. 03 Total tax rate,%profits...129.55.3 2. 04 No. days to start a business...

102.24 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*52.5.2 2. 07 Tertiary education gross enrollment rate%..%56.46.7 2. 08 Quality of management schools*..*17.5.3

4. 03 Internet & telephony competition, 0†2 (best...94.1.63 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*45.4.5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*45.4.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*47.4.6 10.02 Internet access in schools*..*58.4.6

A. Environment subindex...64.4.0 1st pillar: Political and regulatory environment...63.3.8 2nd pillar: Business and innovation environment...

70.4.2 B. Readiness subindex...50.5.2 3rd pillar: Infrastructure and digital content...92.3.4 4th pillar: Affordability...

15.6.4 5th pillar: Skills...24.5.8 C. Usage subindex...57.4.0 6th pillar: Individual usage...64.3.9 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 131 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*103.3.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*94.4.5 2. 02 Venture capital availability*..

*116.2.1 2. 03 Total tax rate,%profits...107.46.4 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*72.5.0 2. 07 Tertiary education gross enrollment rate%..%125.8.4 2. 08 Quality of management schools*..*62.4.3

4. 03 Internet & telephony competition, 0†2 (best...116.1.22 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*60.4.3 5. 03 Secondary education gross enrollment rate,%141.28.9

9. 01 Impact of ICTS on new services & products*..*95.4.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*124.3.4 10.02 Internet access in schools*..*134.2.3

A. Environment subindex...111.3.5 1st pillar: Political and regulatory environment...116.3.2 2nd pillar: Business and innovation environment...

102.3.9 B. Readiness subindex...124.3.2 3rd pillar: Infrastructure and digital content...105.3.1 4th pillar: Affordability...

120.3.7 5th pillar: Skills...133.2.7 C. Usage subindex...115.3.0 6th pillar: Individual usage...117.2.2 7th pillar:

Country/Economy Profiles 132 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*92.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*59.5.1 2. 02 Venture capital availability*..

*110.2.2 2. 03 Total tax rate,%profits...12.19.8 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*107.4.5 2. 07 Tertiary education gross enrollment rate%..%44.58.8 2. 08 Quality of management schools*..*78.4.2

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*22.5.0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*64.4.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*72.4.2 10.02 Internet access in schools*..*53.4.7

A. Environment subindex...58.4.1 1st pillar: Political and regulatory environment...88.3.5 2nd pillar: Business and innovation environment...

44.4.7 B. Readiness subindex...41.5.4 3rd pillar: Infrastructure and digital content...54.4.6 4th pillar: Affordability...

36.6.0 5th pillar: Skills...36.5.6 C. Usage subindex...46.4.2 6th pillar: Individual usage...39.5.0 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 133 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*46.4.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*41.5.5 2. 02 Venture capital availability*..

*54.2.8 2. 03 Total tax rate,%profits...18.22.5 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*47.5.2 2. 07 Tertiary education gross enrollment rate%..%57.46.5 2. 08 Quality of management schools*..*18.5.3

4. 03 Internet & telephony competition, 0†2 (best...109.1.31 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*7...5. 6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*76.4.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*46.4.6 10.02 Internet access in schools*..*30.5.6

A. Environment subindex...39.4.6 1st pillar: Political and regulatory environment...45.4.2 2nd pillar: Business and innovation environment...

26.5.0 B. Readiness subindex...16.6.0 3rd pillar: Infrastructure and digital content...28.5.8 4th pillar: Affordability...

39.6.0 5th pillar: Skills...11.6.1 C. Usage subindex...48.4.1 6th pillar: Individual usage...45.4.6 7th pillar:

Country/Economy Profiles 134 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*110.3.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*53.5.2 2. 02 Venture capital availability*..

*74.2.6 2. 03 Total tax rate,%profits...110.48.1 2. 04 No. days to start a business...

94.20 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*12.5.8 2. 07 Tertiary education gross enrollment rate%..%30.64.6 2. 08 Quality of management schools*..*90.4.0

4. 03 Internet & telephony competition, 0†2 (best...69.1.87 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*83.4.0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*78.4.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*58.4.5 10.02 Internet access in schools*..*24.5.8

A. Environment subindex...49.4.2 1st pillar: Political and regulatory environment...51.4.0 2nd pillar: Business and innovation environment...

60.4.4 B. Readiness subindex...35.5.5 3rd pillar: Infrastructure and digital content...23.6.0 4th pillar: Affordability...

84.5.1 5th pillar: Skills...49.5.3 C. Usage subindex...40.4.4 6th pillar: Individual usage...30.5.3 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 135 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*23.4.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*29.5.9 2. 02 Venture capital availability*..

*95.2.4 2. 03 Total tax rate,%profits...29.27.0 2. 04 No. days to start a business...

19.6 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*27.5.5 2. 07 Tertiary education gross enrollment rate%..%19.73.6 2. 08 Quality of management schools*..*25.5.2

4. 03 Internet & telephony competition, 0†2 (best...65.1.88 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*42.4.5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*33.4.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*28.5.2 10.02 Internet access in schools*..*22.5.8

A. Environment subindex...16.5.2 1st pillar: Political and regulatory environment...19.5.2 2nd pillar: Business and innovation environment...

18.5.2 B. Readiness subindex...14.6.1 3rd pillar: Infrastructure and digital content...20.6.2 4th pillar: Affordability...

29.6.2 5th pillar: Skills...18.5.9 C. Usage subindex...7...5. 7 6th pillar: Individual usage...

Country/Economy Profiles 136 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*129.2.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*51.5.2 2. 02 Venture capital availability*..

*86.2.5 2. 03 Total tax rate,%profits...97.43.5 2. 04 No. days to start a business...

89.19 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*75.4.9 2. 07 Tertiary education gross enrollment rate%..%76.34.0 2. 08 Quality of management schools*..*106.3.7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*146.2.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*57.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*80.4.0 10.02 Internet access in schools*..*99.3.6

A. Environment subindex...97.3.7 1st pillar: Political and regulatory environment...110.3.2 2nd pillar: Business and innovation environment...

79.4.1 B. Readiness subindex...103.4.0 3rd pillar: Infrastructure and digital content...87.3.5 4th pillar: Affordability...

95.4.7 5th pillar: Skills...106.3.9 C. Usage subindex...87.3.5 6th pillar: Individual usage...93.2.9 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 137 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*91.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*89.4.6 2. 02 Venture capital availability*..

*34.3.2 2. 03 Total tax rate,%profits...57.33.9 2. 04 No. days to start a business...

134.56 2. 05 No. procedures to start a business...137.13 2. 06 Intensity of local competition*..

*112.4.5 2. 07 Tertiary education gross enrollment rate%..%69.38.9 2. 08 Quality of management schools*..*77.4.2

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*84.4.0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*83.4.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*66.4.3 10.02 Internet access in schools*..*80.4.0

A. Environment subindex...81.3.8 1st pillar: Political and regulatory environment...89.3.5 2nd pillar: Business and innovation environment...

78.4.1 B. Readiness subindex...83.4.6 3rd pillar: Infrastructure and digital content...75.3.9 4th pillar: Affordability...

92.4.9 5th pillar: Skills...75.4.9 C. Usage subindex...74.3.6 6th pillar: Individual usage...83.3.2 7th pillar:

Country/Economy Profiles 138 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*135.2.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*117.4.1 2. 02 Venture capital availability*..

*51.2.9 2. 03 Total tax rate,%profits...94.42.6 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*131.4.1 2. 07 Tertiary education gross enrollment rate%..%79.28.8 2. 08 Quality of management schools*..*145.2.3

4. 03 Internet & telephony competition, 0†2 (best...103.1.36 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*145.2.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*101.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*92.3.8 10.02 Internet access in schools*..*125.2.7

A. Environment subindex...119.3.4 1st pillar: Political and regulatory environment...115.3.2 2nd pillar: Business and innovation environment...

117.3.7 B. Readiness subindex...93.4.4 3rd pillar: Infrastructure and digital content...99.3.3 4th pillar: Affordability...

16.6.4 5th pillar: Skills...120.3.3 C. Usage subindex...89.3.5 6th pillar: Individual usage...71.3.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 139 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*122.2.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*113.4.1 2. 02 Venture capital availability*..

*59.2.8 2. 03 Total tax rate,%profits...76.38.1 2. 04 No. days to start a business...

84.17 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*105.4.6 2. 07 Tertiary education gross enrollment rate%..%89.24.5 2. 08 Quality of management schools*..*93.3.8

4. 03 Internet & telephony competition, 0†2 (best...69.1.87 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*129.2.8 5. 03 Secondary education gross enrollment rate,%107.67.2

9. 01 Impact of ICTS on new services & products*..*88.4.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*101.3.7 10.02 Internet access in schools*..*97.3.7

A. Environment subindex...110.3.5 1st pillar: Political and regulatory environment...121.3.1 2nd pillar: Business and innovation environment...

95.4.0 B. Readiness subindex...96.4.2 3rd pillar: Infrastructure and digital content...102.3.1 4th pillar: Affordability...

55.5.7 5th pillar: Skills...107.3.8 C. Usage subindex...93.3.4 6th pillar: Individual usage...96.2.9 7th pillar:

Country/Economy Profiles 140 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*36.4.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*35.5.8 2. 02 Venture capital availability*..

*30.3.3 2. 03 Total tax rate,%profits...114.49.4 2. 04 No. days to start a business...

32.7 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*22.5.6 2. 07 Tertiary education gross enrollment rate%..%24.71.7 2. 08 Quality of management schools*..*54.4.5

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*26.4.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*9...5. 5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*7...5. 8 10.02 Internet access in schools*..

A. Environment subindex...26.4.9 1st pillar: Political and regulatory environment...26.4.8 2nd pillar: Business and innovation environment...

28.4.9 B. Readiness subindex...22.5.7 3rd pillar: Infrastructure and digital content...25.5.9 4th pillar: Affordability...

61.5.5 5th pillar: Skills...25.5.8 C. Usage subindex...22.5.2 6th pillar: Individual usage...17.5.8 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 141 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*94.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*126.3.9 2. 02 Venture capital availability*..

*114.2.1 2. 03 Total tax rate,%profits...54.33.4 2. 04 No. days to start a business...

76.15 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*133.4.0 2. 07 Tertiary education gross enrollment rate%..%126.8.2 2. 08 Quality of management schools*..*118.3.5

4. 03 Internet & telephony competition, 0†2 (best...144.0.00 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*109.3.4 5. 03 Secondary education gross enrollment rate,%134.37.2

9. 01 Impact of ICTS on new services & products*..*132.3.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*132.3.2 10.02 Internet access in schools*..*124.2.8

A. Environment subindex...112.3.5 1st pillar: Political and regulatory environment...102.3.4 2nd pillar: Business and innovation environment...

120.3.6 B. Readiness subindex...135.2.7 3rd pillar: Infrastructure and digital content...135.1.9 4th pillar: Affordability...

115.3.9 5th pillar: Skills...140.2.3 C. Usage subindex...130.2.7 6th pillar: Individual usage...146.1.5 7th pillar:

Country/Economy Profiles 142 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*2...5. 7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*1...6. 5 2. 02 Venture capital availability*..

*11.4.0 2. 03 Total tax rate,%profits...80.39.8 2. 04 No. days to start a business...

70.14 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*86.4.8 2. 07 Tertiary education gross enrollment rate%..%2...95.5 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*2...6. 3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*1...5. 8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*10.5.7 10.02 Internet access in schools*..*2...6. 6

A. Environment subindex...3...5. 6 1st pillar: Political and regulatory environment...3...5. 9

2nd pillar: Business and innovation environment...9...5. 4 B. Readiness subindex...1...6. 6

3rd pillar: Infrastructure and digital content...1...6. 9 4th pillar: Affordability...18.6.4 5th pillar:

Country/Economy Profiles The Global Information technology Report 2014 143 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*29.4.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*18.6.1 2. 02 Venture capital availability*..

*49.2.9 2. 03 Total tax rate,%profits...136.64.7 2. 04 No. days to start a business...

32.7 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*26.5.5 2. 07 Tertiary education gross enrollment rate%..%45.57.1 2. 08 Quality of management schools*..*5...5. 8

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*15.5.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*21.5.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*35.5.1 10.02 Internet access in schools*..*64.4.4

A. Environment subindex...30.4.8 1st pillar: Political and regulatory environment...23.5.0 2nd pillar: Business and innovation environment...

47.4.7 B. Readiness subindex...27.5.6 3rd pillar: Infrastructure and digital content...27.5.8 4th pillar: Affordability...

72.5.3 5th pillar: Skills...19.5.9 C. Usage subindex...23.5.2 6th pillar: Individual usage...22.5.7 7th pillar:

Country/Economy Profiles 144 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*54.3.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*129.3.9 2. 02 Venture capital availability*..

*124.2.0 2. 03 Total tax rate,%profits...97.43.5 2. 04 No. days to start a business...

133.50 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*129.4.2 2. 07 Tertiary education gross enrollment rate%..%131.7.2 2. 08 Quality of management schools*..*127.3.3

4. 03 Internet & telephony competition, 0†2 (best...115.1.23 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*121.3.0 5. 03 Secondary education gross enrollment rate,%117.53.9

9. 01 Impact of ICTS on new services & products*..*127.3.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*125.3.3 10.02 Internet access in schools*..*142.2.0

A. Environment subindex...134.3.2 1st pillar: Political and regulatory environment...120.3.1 2nd pillar: Business and innovation environment...

137.3.3 B. Readiness subindex...117.3.3 3rd pillar: Infrastructure and digital content...132.2.3 4th pillar: Affordability...

109.4.1 5th pillar: Skills...113.3.7 C. Usage subindex...122.2.9 6th pillar: Individual usage...109.2.4 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 145 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*33.4.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*74.4.9 2. 02 Venture capital availability*..

*85.2.5 2. 03 Total tax rate,%profits...148.283.2 2. 04 No. days to start a business...

108.27 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*84.4.8 2. 07 Tertiary education gross enrollment rate%..%139.4.5 2. 08 Quality of management schools*..*46.4.6

4. 03 Internet & telephony competition, 0†2 (best...122.1.13 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*94.3.8 5. 03 Secondary education gross enrollment rate,%115.57.5

9. 01 Impact of ICTS on new services & products*..*61.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*55.4.5 10.02 Internet access in schools*..*85.3.9

A. Environment subindex...68.3.9 1st pillar: Political and regulatory environment...36.4.4 2nd pillar: Business and innovation environment...

125.3.5 B. Readiness subindex...131.2.8 3rd pillar: Infrastructure and digital content...123.2.6 4th pillar: Affordability...

137.2.7 5th pillar: Skills...124.3.2 C. Usage subindex...99.3.4 6th pillar: Individual usage...120.2.1 7th pillar:

Country/Economy Profiles 146 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*65.3.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*100.4.4 2. 02 Venture capital availability*..

*106.2.3 2. 03 Total tax rate,%profits...11.16.4 2. 04 No. days to start a business...

2...2 2. 05 No. procedures to start a business...3...2 2. 06 Intensity of local competition*..

*123.4.3 2. 07 Tertiary education gross enrollment rate%..%82.27.9 2. 08 Quality of management schools*..*107.3.7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*106.3.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*102.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*67.4.3 10.02 Internet access in schools*..*62.4.5

A. Environment subindex...73.3.9 1st pillar: Political and regulatory environment...97.3.4 2nd pillar: Business and innovation environment...

59.4.4 B. Readiness subindex...40.5.4 3rd pillar: Infrastructure and digital content...59.4.5 4th pillar: Affordability...

4...6. 8 5th pillar: Skills...78.4.9 C. Usage subindex...75.3.6 6th pillar: Individual usage...

Country/Economy Profiles The Global Information technology Report 2014 147 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*11.5.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*13.6.3 2. 02 Venture capital availability*..

*33.3.2 2. 03 Total tax rate,%profits...114.49.4 2. 04 No. days to start a business...

75.15 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*10.5.9 2. 07 Tertiary education gross enrollment rate%..%46.56.5 2. 08 Quality of management schools*..*27.5.1

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*21.5.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*15.5.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*25.5.2 10.02 Internet access in schools*..*42.5.0

A. Environment subindex...17.5.1 1st pillar: Political and regulatory environment...10.5.4 2nd pillar: Business and innovation environment...

31.4.9 B. Readiness subindex...8...6. 2 3rd pillar: Infrastructure and digital content...11.6.5 4th pillar:

Affordability...43.5.9 5th pillar: Skills...12.6.0 C. Usage subindex...13.5.5 6th pillar: Individual usage...19.5.7

Country/Economy Profiles 148 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*31.4.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*81.4.7 2. 02 Venture capital availability*..

*67.2.7 2. 03 Total tax rate,%profits...19.22.9 2. 04 No. days to start a business...

70.14 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*68.5.0 2. 07 Tertiary education gross enrollment rate%..%112.12.2 2. 08 Quality of management schools*..*51.4.5

4. 03 Internet & telephony competition, 0†2 (best...89.1.67 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*62.4.2 5. 03 Secondary education gross enrollment rate,%114.58.2

9. 01 Impact of ICTS on new services & products*..*75.4.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*84.3.9 10.02 Internet access in schools*..*114.3.1

A. Environment subindex...48.4.2 1st pillar: Political and regulatory environment...41.4.2 2nd pillar: Business and innovation environment...

66.4.3 B. Readiness subindex...109.3.9 3rd pillar: Infrastructure and digital content...124.2.5 4th pillar: Affordability...

64.5.4 5th pillar: Skills...110.3.7 C. Usage subindex...100.3.3 6th pillar: Individual usage...100.2.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 149 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*106.3.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*67.5.0 2. 02 Venture capital availability*..

*146.1.7 2. 03 Total tax rate,%profits...100.44.0 2. 04 No. days to start a business...

70.14 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*87.4.8 2. 07 Tertiary education gross enrollment rate%..%4...91.4 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...80.1.80 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*58.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*129.3.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*109.3.6 10.02 Internet access in schools*..*86.3.9

A. Environment subindex...89.3.8 1st pillar: Political and regulatory environment...114.3.2 2nd pillar: Business and innovation environment...

64.4.3 B. Readiness subindex...62.5.0 3rd pillar: Infrastructure and digital content...40.5.0 4th pillar: Affordability...

102.4.6 5th pillar: Skills...53.5.3 C. Usage subindex...67.3.8 6th pillar: Individual usage...43.4.7 7th pillar:

Country/Economy Profiles 150 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*143.2.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*48.5.3 2. 02 Venture capital availability*..

*60.2.8 2. 03 Total tax rate,%profits...89.40.9 2. 04 No. days to start a business...

94.20 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*53.5.2 2. 07 Tertiary education gross enrollment rate%..%99.17.9 2. 08 Quality of management schools*..*38.4.8

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*139.2.4 5. 03 Secondary education gross enrollment rate,%110.65.1

9. 01 Impact of ICTS on new services & products*..*58.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*75.4.1 10.02 Internet access in schools*..*110.3.3

A. Environment subindex...105.3.6 1st pillar: Political and regulatory environment...123.3.0 2nd pillar: Business and innovation environment...

74.4.2 B. Readiness subindex...107.3.9 3rd pillar: Infrastructure and digital content...100.3.3 4th pillar: Affordability...

78.5.2 5th pillar: Skills...122.3.3 C. Usage subindex...96.3.4 6th pillar: Individual usage...99.2.8 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 151 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*139.2.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*140.3.5 2. 02 Venture capital availability*..

*141.1.8 2. 03 Total tax rate,%profits...146.91.2 2. 04 No. days to start a business...

81.16 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*132.4.1 2. 07 Tertiary education gross enrollment rate%..%123.8.8 2. 08 Quality of management schools*..*144.2.5

4. 03 Internet & telephony competition, 0†2 (best...91.1.65 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*111.3.3 5. 03 Secondary education gross enrollment rate,%131.38.8

9. 01 Impact of ICTS on new services & products*..*136.3.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*135.3.1 10.02 Internet access in schools*..*143.1.8

A. Environment subindex...142.2.8 1st pillar: Political and regulatory environment...139.2.6 2nd pillar: Business and innovation environment...

144.2.9 B. Readiness subindex...139.2.6 3rd pillar: Infrastructure and digital content...134.2.0 4th pillar: Affordability...

122.3.7 5th pillar: Skills...142.2.2 C. Usage subindex...144.2.4 6th pillar: Individual usage...145.1.5 7th pillar:

Country/Economy Profiles 152 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*68.3.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*73.4.9 2. 02 Venture capital availability*..

*38.3.2 2. 03 Total tax rate,%profits...51.32.5 2. 04 No. days to start a business...

96.20 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*69.5.0 2. 07 Tertiary education gross enrollment rate%..%110.12.9 2. 08 Quality of management schools*..*50.4.5

4. 03 Internet & telephony competition, 0†2 (best...139.0.50 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*53.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*93.4.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*68.4.3 10.02 Internet access in schools*..*76.4.1

A. Environment subindex...65.4.0 1st pillar: Political and regulatory environment...64.3.8 2nd pillar: Business and innovation environment...

71.4.2 B. Readiness subindex...80.4.6 3rd pillar: Infrastructure and digital content...98.3.3 4th pillar: Affordability...

70.5.4 5th pillar: Skills...60.5.2 C. Usage subindex...102.3.3 6th pillar: Individual usage...103.2.5 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 153 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*147.2.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*128.3.9 2. 02 Venture capital availability*..

*135.1.9 2. 03 Total tax rate,%profits...83.40.4 2. 04 No. days to start a business...

143.97 2. 05 No. procedures to start a business...133.12 2. 06 Intensity of local competition*..

*140.3.7 2. 07 Tertiary education gross enrollment rate%..%n/a n/a 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*120.3.0 5. 03 Secondary education gross enrollment rate%.

9. 01 Impact of ICTS on new services & products*..*139.3.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*141.2.9 10.02 Internet access in schools*..*136.2.3

A. Environment subindex...141.2.8 1st pillar: Political and regulatory environment...144.2.6 2nd pillar: Business and innovation environment...

141.3.1 B. Readiness subindex...140.2.6 3rd pillar: Infrastructure and digital content...142.1.6 4th pillar: Affordability...

108.4.1 5th pillar: Skills...143.2.1 C. Usage subindex...145.2.3 6th pillar: Individual usage...132.1.8 7th pillar:

Country/Economy Profiles 154 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*121.2.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*93.4.5 2. 02 Venture capital availability*..

*82.2.5 2. 03 Total tax rate,%profits...78.39.2 2. 04 No. days to start a business...

70.14 2. 05 No. procedures to start a business...137.13 2. 06 Intensity of local competition*..

*104.4.6 2. 07 Tertiary education gross enrollment rate%..%95.20.6 2. 08 Quality of management schools*..*123.3.4

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*144.2.2 5. 03 Secondary education gross enrollment rate,%102.73.1

9. 01 Impact of ICTS on new services & products*..*109.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*115.3.5 10.02 Internet access in schools*..*115.3.1

A. Environment subindex...129.3.3 1st pillar: Political and regulatory environment...128.2.9 2nd pillar: Business and innovation environment...

118.3.7 B. Readiness subindex...108.3.9 3rd pillar: Infrastructure and digital content...115.2.8 4th pillar: Affordability...

77.5.2 5th pillar: Skills...112.3.7 C. Usage subindex...117.3.0 6th pillar: Individual usage...106.2.5 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 155 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*42.4.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*11.6.3 2. 02 Venture capital availability*..

*1...4. 6 2. 03 Total tax rate,%profits...19.22.9 2. 04 No. days to start a business...

5...3 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*7...5. 9 2. 07 Tertiary education gross enrollment rate%..%39.60.1 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*10.5.5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*19.5.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*14.5.5 10.02 Internet access in schools*..*14.6.1

A. Environment subindex...4...5. 6 1st pillar: Political and regulatory environment...11.5.4 2nd pillar:

Business and innovation environment...2...5. 7 B. Readiness subindex...12.6.1 3rd pillar: Infrastructure and digital content...

26.5.9 4th pillar: Affordability...22.6.4 5th pillar: Skills...10.6.1 C. Usage subindex...15.5.4 6th pillar:

Country/Economy Profiles 156 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*64.3.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*57.5.2 2. 02 Venture capital availability*..

*122.2.1 2. 03 Total tax rate,%profits...118.49.7 2. 04 No. days to start a business...

15.5 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*43.5.3 2. 07 Tertiary education gross enrollment rate%..%42.59.5 2. 08 Quality of management schools*..*68.4.3

4. 03 Internet & telephony competition, 0†2 (best...68.1.88 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*38.4.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*65.4.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*83.4.0 10.02 Internet access in schools*..*33.5.4

A. Environment subindex...50.4.2 1st pillar: Political and regulatory environment...54.4.0 2nd pillar: Business and innovation environment...

56.4.4 B. Readiness subindex...67.4.9 3rd pillar: Infrastructure and digital content...64.4.4 4th pillar: Affordability...

94.4.8 5th pillar: Skills...41.5.5 C. Usage subindex...45.4.2 6th pillar: Individual usage...40.4.9 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 157 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*60.3.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*7...6. 4 2. 02 Venture capital availability*..

*68.2.7 2. 03 Total tax rate,%profits...41.29.9 2. 04 No. days to start a business...

12.5 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*83.4.8 2. 07 Tertiary education gross enrollment rate%..%10.80.9 2. 08 Quality of management schools*..*22.5.2

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*24.4.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*31.5.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*15.5.5 10.02 Internet access in schools*..*1...6. 6

A. Environment subindex...20.5.0 1st pillar: Political and regulatory environment...27.4.8 2nd pillar: Business and innovation environment...

19.5.2 B. Readiness subindex...2...6. 4 3rd pillar: Infrastructure and digital content...2...6. 9

4th pillar: Affordability...13.6.4 5th pillar: Skills...13.6.0 C. Usage subindex...24.5.2 6th pillar: Individual usage...

Country/Economy Profiles 158 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*61.3.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*58.5.2 2. 02 Venture capital availability*..

*27.3.3 2. 03 Total tax rate,%profits...134.62.8 2. 04 No. days to start a business...

108.27 2. 05 No. procedures to start a business...133.12 2. 06 Intensity of local competition*..

*24.5.6 2. 07 Tertiary education gross enrollment rate%..%92.23.3 2. 08 Quality of management schools*..*30.5.0

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*32.4.7 5. 03 Secondary education gross enrollment rate,%105.68.5

9. 01 Impact of ICTS on new services & products*..*40.4.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*63.4.3 10.02 Internet access in schools*..*77.4.1

A. Environment subindex...91.3.8 1st pillar: Political and regulatory environment...73.3.6 2nd pillar: Business and innovation environment...

103.3.9 B. Readiness subindex...85.4.6 3rd pillar: Infrastructure and digital content...119.2.7 4th pillar: Affordability...

1...7. 0 5th pillar: Skills...101.4.0 C. Usage subindex...91.3.4 6th pillar: Individual usage...

Country/Economy Profiles The Global Information technology Report 2014 159 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*57.3.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*60.5.1 2. 02 Venture capital availability*..

*17.3.7 2. 03 Total tax rate,%profits...49.32.2 2. 04 No. days to start a business...

131.48 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*66.5.0 2. 07 Tertiary education gross enrollment rate%..%84.27.2 2. 08 Quality of management schools*..*58.4.4

4. 03 Internet & telephony competition, 0†2 (best...84.1.76 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*35.4.7 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*38.4.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*69.4.2 10.02 Internet access in schools*..*50.4.8

A. Environment subindex...63.4.0 1st pillar: Political and regulatory environment...68.3.7 2nd pillar: Business and innovation environment...

62.4.4 B. Readiness subindex...65.4.9 3rd pillar: Infrastructure and digital content...85.3.6 4th pillar: Affordability...

37.6.0 5th pillar: Skills...61.5.2 C. Usage subindex...69.3.7 6th pillar: Individual usage...95.2.9 7th pillar:

Country/Economy Profiles 160 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*59.3.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*121.4.0 2. 02 Venture capital availability*..

*139.1.8 2. 03 Total tax rate,%profits...101.44.1 2. 04 No. days to start a business...

81.16 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*121.4.3 2. 07 Tertiary education gross enrollment rate%..%48.55.2 2. 08 Quality of management schools*..*95.3.8

4. 03 Internet & telephony competition, 0†2 (best...110.1.29 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*40.4.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*106.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*95.3.8 10.02 Internet access in schools*..*126.2.7

A. Environment subindex...86.3.8 1st pillar: Political and regulatory environment...86.3.5 2nd pillar: Business and innovation environment...

86.4.0 B. Readiness subindex...110.3.9 3rd pillar: Infrastructure and digital content...103.3.1 4th pillar: Affordability...

118.3.7 5th pillar: Skills...85.4.7 C. Usage subindex...113.3.0 6th pillar: Individual usage...111.2.4 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 161 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*28.4.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*30.5.9 2. 02 Venture capital availability*..

*69.2.7 2. 03 Total tax rate,%profits...25.25.7 2. 04 No. days to start a business...

53.10 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*42.5.3 2. 07 Tertiary education gross enrollment rate%..%21.73.5 2. 08 Quality of management schools*..*19.5.3

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*25.4.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*14.5.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*44.4.7 10.02 Internet access in schools*..*43.5.0

A. Environment subindex...12.5.3 1st pillar: Political and regulatory environment...13.5.3 2nd pillar: Business and innovation environment...

16.5.3 B. Readiness subindex...26.5.6 3rd pillar: Infrastructure and digital content...19.6.2 4th pillar: Affordability...

98.4.7 5th pillar: Skills...9...6. 1 C. Usage subindex...29.4.9 6th pillar: Individual usage...

Country/Economy Profiles 162 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*51.4.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*17.6.2 2. 02 Venture capital availability*..

*8...4. 2 2. 03 Total tax rate,%profits...41.29.9 2. 04 No. days to start a business...

70.14 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*95.4.7 2. 07 Tertiary education gross enrollment rate%..%33.62.4 2. 08 Quality of management schools*..*42.4.7

4. 03 Internet & telephony competition, 0†2 (best...84.1.76 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*78.4.0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*26.5.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*22.5.3 10.02 Internet access in schools*..*39.5.1

A. Environment subindex...22.5.0 1st pillar: Political and regulatory environment...28.4.7 2nd pillar: Business and innovation environment...

14.5.3 B. Readiness subindex...20.5.8 3rd pillar: Infrastructure and digital content...29.5.7 4th pillar: Affordability...

35.6.0 5th pillar: Skills...39.5.5 C. Usage subindex...14.5.5 6th pillar: Individual usage...26.5.5 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 163 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*128.2.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*69.5.0 2. 02 Venture capital availability*..

*138.1.8 2. 03 Total tax rate,%profits...138.65.8 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*73.5.0 2. 07 Tertiary education gross enrollment rate%..%31.63.9 2. 08 Quality of management schools*..*31.5.0

4. 03 Internet & telephony competition, 0†2 (best...89.1.67 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*61.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*111.3.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*107.3.6 10.02 Internet access in schools*..*96.3.7

A. Environment subindex...88.3.8 1st pillar: Political and regulatory environment...99.3.4 2nd pillar: Business and innovation environment...

76.4.1 B. Readiness subindex...33.5.5 3rd pillar: Infrastructure and digital content...42.4.9 4th pillar: Affordability...

32.6.1 5th pillar: Skills...43.5.5 C. Usage subindex...51.4.1 6th pillar: Individual usage...37.5.0 7th pillar:

Country/Economy Profiles 164 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*90.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*42.5.5 2. 02 Venture capital availability*..

*130.1.9 2. 03 Total tax rate,%profits...103.44.3 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*55.5.2 2. 07 Tertiary education gross enrollment rate%..%85.26.0 2. 08 Quality of management schools*..*69.4.3

4. 03 Internet & telephony competition, 0†2 (best...61.1.93 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*115.3.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*85.4.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*94.3.8 10.02 Internet access in schools*..*75.4.1

A. Environment subindex...67.4.0 1st pillar: Political and regulatory environment...60.3.8 2nd pillar: Business and innovation environment...

80.4.1 B. Readiness subindex...88.4.5 3rd pillar: Infrastructure and digital content...79.3.8 4th pillar: Affordability...

89.5.0 5th pillar: Skills...87.4.7 C. Usage subindex...94.3.4 6th pillar: Individual usage...87.3.1 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 165 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*30.4.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*14.6.3 2. 02 Venture capital availability*..

*39.3.1 2. 03 Total tax rate,%profits...118.49.7 2. 04 No. days to start a business...

100.22 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*1...6. 2 2. 07 Tertiary education gross enrollment rate%..%40.59.9 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*34.4.7 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*20.5.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*32.5.1 10.02 Internet access in schools*..*37.5.2

A. Environment subindex...21.5.0 1st pillar: Political and regulatory environment...16.5.2 2nd pillar: Business and innovation environment...

40.4.8 B. Readiness subindex...19.5.8 3rd pillar: Infrastructure and digital content...21.6.1 4th pillar: Affordability...

54.5.7 5th pillar: Skills...29.5.7 C. Usage subindex...9...5. 7 6th pillar: Individual usage...

Country/Economy Profiles 166 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*77.3.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*36.5.7 2. 02 Venture capital availability*..

*45.3.0 2. 03 Total tax rate,%profits...37.28.9 2. 04 No. days to start a business...

63.12 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*44.5.3 2. 07 Tertiary education gross enrollment rate%..%66.39.9 2. 08 Quality of management schools*..*47.4.6

4. 03 Internet & telephony competition, 0†2 (best...60.1.94 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*30.4.8 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*35.4.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*39.4.9 10.02 Internet access in schools*..*44.5.0

A. Environment subindex...41.4.5 1st pillar: Political and regulatory environment...44.4.2 2nd pillar: Business and innovation environment...

41.4.7 B. Readiness subindex...48.5.2 3rd pillar: Infrastructure and digital content...88.3.5 4th pillar: Affordability...

6...6. 6 5th pillar: Skills...38.5.5 C. Usage subindex...59.4.0 6th pillar: Individual usage...

Country/Economy Profiles The Global Information technology Report 2014 167 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*41.4.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*88.4.6 2. 02 Venture capital availability*..

*72.2.6 2. 03 Total tax rate,%profits...36.28.6 2. 04 No. days to start a business...

63.12 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*120.4.3 2. 07 Tertiary education gross enrollment rate%..%61.44.5 2. 08 Quality of management schools*..*96.3.8

4. 03 Internet & telephony competition, 0†2 (best...69.1.87 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*75.4.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*80.4.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*59.4.4 10.02 Internet access in schools*..*52.4.7

A. Environment subindex...57.4.1 1st pillar: Political and regulatory environment...61.3.8 2nd pillar: Business and innovation environment...

58.4.4 B. Readiness subindex...31.5.6 3rd pillar: Infrastructure and digital content...58.4.5 4th pillar: Affordability...

2...6. 9 5th pillar: Skills...51.5.3 C. Usage subindex...38.4.4 6th pillar: Individual usage...

Country/Economy Profiles 168 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*50.4.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*71.5.0 2. 02 Venture capital availability*..

*47.3.0 2. 03 Total tax rate,%profits...102.44.2 2. 04 No. days to start a business...

114.32 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*35.5.4 2. 07 Tertiary education gross enrollment rate%..%141.4.0 2. 08 Quality of management schools*..*57.4.4

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*95.3.8 5. 03 Secondary education gross enrollment rate,%112.60.1

9. 01 Impact of ICTS on new services & products*..*41.4.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*62.4.3 10.02 Internet access in schools*..*81.4.0

A. Environment subindex...92.3.8 1st pillar: Political and regulatory environment...71.3.7 2nd pillar: Business and innovation environment...

110.3.8 B. Readiness subindex...99.4.1 3rd pillar: Infrastructure and digital content...94.3.4 4th pillar: Affordability...

97.4.7 5th pillar: Skills...98.4.3 C. Usage subindex...86.3.5 6th pillar: Individual usage...113.2.3 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 169 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*119.2.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*27.5.9 2. 02 Venture capital availability*..

*115.2.1 2. 03 Total tax rate,%profits...33.27.9 2. 04 No. days to start a business...

19.6 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*8...5. 9 2. 07 Tertiary education gross enrollment rate%..%1...100.8 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...87.1.75 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*20.5.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*2...5. 7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*12.5.7 10.02 Internet access in schools*..*13.6.1

A. Environment subindex...34.4.7 1st pillar: Political and regulatory environment...42.4.2 2nd pillar: Business and innovation environment...

20.5.2 B. Readiness subindex...17.5.9 3rd pillar: Infrastructure and digital content...13.6.4 4th pillar: Affordability...

57.5.7 5th pillar: Skills...31.5.7 C. Usage subindex...3...5. 9 6th pillar: Individual usage...

Country/Economy Profiles 170 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*89.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*64.5.0 2. 02 Venture capital availability*..

*71.2.6 2. 03 Total tax rate,%profits...4...12.4 2. 04 No. days to start a business...

114.32 2. 05 No. procedures to start a business...133.12 2. 06 Intensity of local competition*..

*110.4.5 2. 07 Tertiary education gross enrollment rate%..%93.22.3 2. 08 Quality of management schools*..*92.3.9

4. 03 Internet & telephony competition, 0†2 (best...142.0.25 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*99.3.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*135.3.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*78.4.0 10.02 Internet access in schools*..*66.4.4

A. Environment subindex...78.3.8 1st pillar: Political and regulatory environment...75.3.6 2nd pillar: Business and innovation environment...

81.4.1 B. Readiness subindex...64.5.0 3rd pillar: Infrastructure and digital content...52.4.7 4th pillar: Affordability...

76.5.2 5th pillar: Skills...70.5.0 C. Usage subindex...58.4.0 6th pillar: Individual usage...38.5.0 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 171 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*132.2.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*138.3.6 2. 02 Venture capital availability*..

*133.1.9 2. 03 Total tax rate,%profits...54.33.4 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...3...2 2. 06 Intensity of local competition*..

*124.4.3 2. 07 Tertiary education gross enrollment rate%..%64.41.3 2. 08 Quality of management schools*..*139.2.7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*122.3.0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*138.3.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*140.3.0 10.02 Internet access in schools*..*109.3.3

A. Environment subindex...122.3.4 1st pillar: Political and regulatory environment...131.2.9 2nd pillar: Business and innovation environment...

99.3.9 B. Readiness subindex...106.4.0 3rd pillar: Infrastructure and digital content...96.3.4 4th pillar: Affordability...

116.3.8 5th pillar: Skills...89.4.7 C. Usage subindex...126.2.8 6th pillar: Individual usage...102.2.6 7th pillar:

Country/Economy Profiles 172 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*27.4.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*112.4.2 2. 02 Venture capital availability*..

*66.2.7 2. 03 Total tax rate,%profits...28.26.8 2. 04 No. days to start a business...

141.92 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*56.5.2 2. 07 Tertiary education gross enrollment rate%..%102.17.1 2. 08 Quality of management schools*..*82.4.1

4. 03 Internet & telephony competition, 0†2 (best...130.0.91 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*90.3.8 5. 03 Secondary education gross enrollment rate,%125.46.5

9. 01 Impact of ICTS on new services & products*..*73.4.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*73.4.2 10.02 Internet access in schools*..*87.3.9

A. Environment subindex...66.4.0 1st pillar: Political and regulatory environment...50.4.1 2nd pillar: Business and innovation environment...

97.3.9 B. Readiness subindex...129.3.0 3rd pillar: Infrastructure and digital content...125.2.5 4th pillar: Affordability...

130.3.1 5th pillar: Skills...118.3.5 C. Usage subindex...112.3.1 6th pillar: Individual usage...129.1.9 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 173 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*82.3.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*45.5.3 2. 02 Venture capital availability*..

*58.2.8 2. 03 Total tax rate,%profits...68.35.9 2. 04 No. days to start a business...

67.13 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*34.5.4 2. 07 Tertiary education gross enrollment rate%..%28.67.3 2. 08 Quality of management schools*..*59.4.4

4. 03 Internet & telephony competition, 0†2 (best...82.1.77 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*33.4.7 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*68.4.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*54.4.5 10.02 Internet access in schools*..*27.5.7

A. Environment subindex...42.4.4 1st pillar: Political and regulatory environment...53.4.0 2nd pillar: Business and innovation environment...

32.4.9 B. Readiness subindex...29.5.6 3rd pillar: Infrastructure and digital content...41.5.0 4th pillar: Affordability...

26.6.2 5th pillar: Skills...35.5.6 C. Usage subindex...42.4.3 6th pillar: Individual usage...31.5.3 7th pillar:

Country/Economy Profiles 174 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*145.2.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*86.4.6 2. 02 Venture capital availability*..

*62.2.7 2. 03 Total tax rate,%profits...45.30.2 2. 04 No. days to start a business...

51.9 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*25.5.5 2. 07 Tertiary education gross enrollment rate%..%58.46.3 2. 08 Quality of management schools*..*13.5.4

4. 03 Internet & telephony competition, 0†2 (best...138.0.55 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*4...5. 8 5. 03 Secondary education gross enrollment rate,%100.74.0

9. 01 Impact of ICTS on new services & products*..*134.3.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*145.2.7 10.02 Internet access in schools*..*107.3.4

A. Environment subindex...103.3.6 1st pillar: Political and regulatory environment...142.2.6 2nd pillar: Business and innovation environment...

48.4.6 B. Readiness subindex...79.4.6 3rd pillar: Infrastructure and digital content...77.3.9 4th pillar: Affordability...

99.4.6 5th pillar: Skills...45.5.4 C. Usage subindex...90.3.4 6th pillar: Individual usage...58.4.2 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 175 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*53.3.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*132.3.7 2. 02 Venture capital availability*..

*81.2.5 2. 03 Total tax rate,%profits...9...16.0 2. 04 No. days to start a business...

112.29 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*94.4.7 2. 07 Tertiary education gross enrollment rate%..%117.10.8 2. 08 Quality of management schools*..*122.3.4

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*105.3.4 5. 03 Secondary education gross enrollment rate,%118.51.7

9. 01 Impact of ICTS on new services & products*..*142.3.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*136.3.1 10.02 Internet access in schools*..*120.3.0

A. Environment subindex...99.3.7 1st pillar: Political and regulatory environment...90.3.5 2nd pillar: Business and innovation environment...

108.3.8 B. Readiness subindex...130.3.0 3rd pillar: Infrastructure and digital content...131.2.4 4th pillar: Affordability...

138.2.7 5th pillar: Skills...103.4.0 C. Usage subindex...138.2.6 6th pillar: Individual usage...127.1.9 7th pillar:

Country/Economy Profiles 176 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*71.3.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*136.3.6 2. 02 Venture capital availability*..

*63.2.7 2. 03 Total tax rate,%profits...27.26.6 2. 04 No. days to start a business...

12.5 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*103.4.6 2. 07 Tertiary education gross enrollment rate%..%97.19.4 2. 08 Quality of management schools*..*117.3.5

4. 03 Internet & telephony competition, 0†2 (best...87.1.75 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*125.2.9 5. 03 Secondary education gross enrollment rate,%127.45.2

9. 01 Impact of ICTS on new services & products*..*133.3.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*119.3.5 10.02 Internet access in schools*..*129.2.6

A. Environment subindex...82.3.8 1st pillar: Political and regulatory environment...92.3.5 2nd pillar: Business and innovation environment...

75.4.2 B. Readiness subindex...114.3.7 3rd pillar: Infrastructure and digital content...145.1.6 4th pillar: Affordability...

5...6. 8 5th pillar: Skills...131.2.8 C. Usage subindex...132.2.7 6th pillar: Individual usage...

Country/Economy Profiles The Global Information technology Report 2014 177 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*126.2.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*141.3.4 2. 02 Venture capital availability*..

*128.2.0 2. 03 Total tax rate,%profits...47.31.6 2. 04 No. days to start a business...

120.35 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*139.3.7 2. 07 Tertiary education gross enrollment rate%..%36.60.9 2. 08 Quality of management schools*..*146.2.2

4. 03 Internet & telephony competition, 0†2 (best...144.0.00 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*130.2.7 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*148.2.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*147.2.6 10.02 Internet access in schools*..*145.1.8

A. Environment subindex...136.3.2 1st pillar: Political and regulatory environment...141.2.6 2nd pillar: Business and innovation environment...

116.3.7 B. Readiness subindex...122.3.2 3rd pillar: Infrastructure and digital content...84.3.6 4th pillar: Affordability...

145.1.7 5th pillar: Skills...96.4.4 C. Usage subindex...139.2.6 6th pillar: Individual usage...92.2.9 7th pillar:

Country/Economy Profiles 178 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*87.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*38.5.7 2. 02 Venture capital availability*..

*84.2.5 2. 03 Total tax rate,%profits...96.43.1 2. 04 No. days to start a business...

32.7 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*36.5.4 2. 07 Tertiary education gross enrollment rate%..%14.76.6 2. 08 Quality of management schools*..*60.4.4

4. 03 Internet & telephony competition, 0†2 (best...63.1.92 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*16.5.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*32.5.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*37.5.0 10.02 Internet access in schools*..*23.5.8

A. Environment subindex...43.4.4 1st pillar: Political and regulatory environment...52.4.0 2nd pillar: Business and innovation environment...

37.4.8 B. Readiness subindex...24.5.7 3rd pillar: Infrastructure and digital content...45.4.9 4th pillar: Affordability...

12.6.4 5th pillar: Skills...23.5.8 C. Usage subindex...34.4.5 6th pillar: Individual usage...41.4.8 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 179 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*7...5. 4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*10.6.3 2. 02 Venture capital availability*..

*13.4.0 2. 03 Total tax rate,%profits...13.20.7 2. 04 No. days to start a business...

89.19 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*59.5.1 2. 07 Tertiary education gross enrollment rate%..%98.18.2 2. 08 Quality of management schools*..*55.4.5

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*44.4.5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*5...5. 6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*4...5. 9 10.02 Internet access in schools*..

A. Environment subindex...11.5.3 1st pillar: Political and regulatory environment...4...5. 7 2nd pillar:

Business and innovation environment...29.4.9 B. Readiness subindex...18.5.9 3rd pillar: Infrastructure and digital content...

17.6.3 4th pillar: Affordability...56.5.7 5th pillar: Skills...27.5.7 C. Usage subindex...8...5. 7

Country/Economy Profiles 180 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*52.3.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*80.4.7 2. 02 Venture capital availability*..

*90.2.5 2. 03 Total tax rate,%profits...1...8. 2 2. 04 No. days to start a business...

2...2 2. 05 No. procedures to start a business...3...2 2. 06 Intensity of local competition*..

*85.4.8 2. 07 Tertiary education gross enrollment rate%..%65.40.8 2. 08 Quality of management schools*..*99.3.8

4. 03 Internet & telephony competition, 0†2 (best...130.0.91 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*51.4.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*81.4.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*49.4.6 10.02 Internet access in schools*..*40.5.1

A. Environment subindex...53.4.2 1st pillar: Political and regulatory environment...67.3.7 2nd pillar: Business and innovation environment...

46.4.7 B. Readiness subindex...71.4.9 3rd pillar: Infrastructure and digital content...61.4.4 4th pillar: Affordability...

88.5.0 5th pillar: Skills...68.5.1 C. Usage subindex...56.4.0 6th pillar: Individual usage...53.4.4 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 181 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*130.2.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*109.4.3 2. 02 Venture capital availability*..

*89.2.5 2. 03 Total tax rate,%profits...67.35.8 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...3...2 2. 06 Intensity of local competition*..

*82.4.8 2. 07 Tertiary education gross enrollment rate%..%140.4.1 2. 08 Quality of management schools*..*87.4.0

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*82.4.0 5. 03 Secondary education gross enrollment rate,%132.38.0

9. 01 Impact of ICTS on new services & products*..*114.3.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*116.3.5 10.02 Internet access in schools*..*132.2.4

A. Environment subindex...120.3.4 1st pillar: Political and regulatory environment...129.2.9 2nd pillar: Business and innovation environment...

94.4.0 B. Readiness subindex...144.2.3 3rd pillar: Infrastructure and digital content...144.1.6 4th pillar: Affordability...

141.2.4 5th pillar: Skills...126.2.9 C. Usage subindex...129.2.7 6th pillar: Individual usage...141.1.6 7th pillar:

Country/Economy Profiles 182 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*84.3.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*127.3.9 2. 02 Venture capital availability*..

*96.2.4 2. 03 Total tax rate,%profits...61.34.9 2. 04 No. days to start a business...

129.40 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*125.4.3 2. 07 Tertiary education gross enrollment rate%..%147.0.8 2. 08 Quality of management schools*..*124.3.3

4. 03 Internet & telephony competition, 0†2 (best...122.1.13 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*113.3.2 5. 03 Secondary education gross enrollment rate,%138.34.2

9. 01 Impact of ICTS on new services & products*..*115.3.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*114.3.5 10.02 Internet access in schools*..*123.2.8

A. Environment subindex...107.3.6 1st pillar: Political and regulatory environment...69.3.7 2nd pillar: Business and innovation environment...

130.3.4 B. Readiness subindex...136.2.7 3rd pillar: Infrastructure and digital content...126.2.4 4th pillar: Affordability...

139.2.6 5th pillar: Skills...125.3.0 C. Usage subindex...136.2.6 6th pillar: Individual usage...142.1.5 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 183 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*16.5.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*37.5.7 2. 02 Venture capital availability*..

*7...4. 2 2. 03 Total tax rate,%profits...69.36.3 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*32.5.4 2. 07 Tertiary education gross enrollment rate%..%73.37.1 2. 08 Quality of management schools*..*35.4.9

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*27.4.9 5. 03 Secondary education gross enrollment rate,%108.66.9

9. 01 Impact of ICTS on new services & products*..*13.5.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*20.5.3 10.02 Internet access in schools*..*36.5.2

A. Environment subindex...24.5.0 1st pillar: Political and regulatory environment...25.4.8 2nd pillar: Business and innovation environment...

24.5.1 B. Readiness subindex...59.5.0 3rd pillar: Infrastructure and digital content...71.4.1 4th pillar: Affordability...

48.5.9 5th pillar: Skills...67.5.1 C. Usage subindex...30.4.8 6th pillar: Individual usage...49.4.5 7th pillar:

Country/Economy Profiles 184 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*108.3.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*84.4.6 2. 02 Venture capital availability*..

*99.2.3 2. 03 Total tax rate,%profits...116.49.5 2. 04 No. days to start a business...

58.11 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*111.4.5 2. 07 Tertiary education gross enrollment rate%..%129.7.5 2. 08 Quality of management schools*..*119.3.4

4. 03 Internet & telephony competition, 0†2 (best...118.1.20 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*126.2.9 5. 03 Secondary education gross enrollment rate,%120.50.6

9. 01 Impact of ICTS on new services & products*..*63.4.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*71.4.2 10.02 Internet access in schools*..*117.3.1

A. Environment subindex...117.3.4 1st pillar: Political and regulatory environment...111.3.2 2nd pillar: Business and innovation environment...

119.3.7 B. Readiness subindex...143.2.3 3rd pillar: Infrastructure and digital content...140.1.7 4th pillar: Affordability...

135.2.8 5th pillar: Skills...139.2.4 C. Usage subindex...111.3.1 6th pillar: Individual usage...118.2.1 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 185 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*18.4.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*22.6.1 2. 02 Venture capital availability*..

*37.3.2 2. 03 Total tax rate,%profits...90.41.0 2. 04 No. days to start a business...

128.40 2. 05 No. procedures to start a business...129.11 2. 06 Intensity of local competition*..

*4...6. 0 2. 07 Tertiary education gross enrollment rate%..%68.39.4 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*8...5. 5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*25.5.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*11.5.7 10.02 Internet access in schools*..*20.5.9

A. Environment subindex...36.4.6 1st pillar: Political and regulatory environment...30.4.6 2nd pillar: Business and innovation environment...

49.4.6 B. Readiness subindex...23.5.7 3rd pillar: Infrastructure and digital content...18.6.3 4th pillar: Affordability...

90.5.0 5th pillar: Skills...16.5.9 C. Usage subindex...28.5.0 6th pillar: Individual usage...24.5.5 7th pillar:

Country/Economy Profiles 186 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*131.2.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*98.4.5 2. 02 Venture capital availability*..

*132.1.9 2. 03 Total tax rate,%profits...140.68.2 2. 04 No. days to start a business...

92.19 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*108.4.5 2. 07 Tertiary education gross enrollment rate%..%135.5.1 2. 08 Quality of management schools*..*143.2.5

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*133.2.7 5. 03 Secondary education gross enrollment rate,%144.26.8

9. 01 Impact of ICTS on new services & products*..*141.3.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*143.2.7 10.02 Internet access in schools*..*141.2.0

A. Environment subindex...140.2.9 1st pillar: Political and regulatory environment...133.2.9 2nd pillar: Business and innovation environment...

143.3.0 B. Readiness subindex...133.2.8 3rd pillar: Infrastructure and digital content...139.1.7 4th pillar: Affordability...

104.4.5 5th pillar: Skills...145.2.1 C. Usage subindex...140.2.5 6th pillar: Individual usage...116.2.2 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 187 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*21.4.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*46.5.3 2. 02 Venture capital availability*..

*46.3.0 2. 03 Total tax rate,%profits...35.28.2 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*30.5.5 2. 07 Tertiary education gross enrollment rate%..%67.39.9 2. 08 Quality of management schools*..*61.4.4

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*43.4.5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*59.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*52.4.5 10.02 Internet access in schools*..*67.4.3

A. Environment subindex...37.4.6 1st pillar: Political and regulatory environment...33.4.5 2nd pillar: Business and innovation environment...

43.4.7 B. Readiness subindex...47.5.2 3rd pillar: Infrastructure and digital content...76.3.9 4th pillar: Affordability...

11.6.5 5th pillar: Skills...52.5.3 C. Usage subindex...60.4.0 6th pillar: Individual usage...66.3.9 7th pillar:

Country/Economy Profiles 188 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*114.2.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*61.5.1 2. 02 Venture capital availability*..

*76.2.6 2. 03 Total tax rate,%profits...126.53.7 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*65.5.0 2. 07 Tertiary education gross enrollment rate%..%83.27.7 2. 08 Quality of management schools*..*65.4.3

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*131.2.7 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*55.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*79.4.0 10.02 Internet access in schools*..*90.3.8

A. Environment subindex...75.3.9 1st pillar: Political and regulatory environment...70.3.7 2nd pillar: Business and innovation environment...

85.4.1 B. Readiness subindex...94.4.3 3rd pillar: Infrastructure and digital content...81.3.7 4th pillar: Affordability...

93.4.9 5th pillar: Skills...95.4.4 C. Usage subindex...71.3.7 6th pillar: Individual usage...89.3.1 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 189 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*120.2.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*116.4.1 2. 02 Venture capital availability*..

*118.2.1 2. 03 Total tax rate,%profits...83.40.4 2. 04 No. days to start a business...

37.7 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*119.4.4 2. 07 Tertiary education gross enrollment rate%..%70.38.2 2. 08 Quality of management schools*..*133.3.2

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*74.4.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*117.3.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*98.3.7 10.02 Internet access in schools*..*56.4.6

A. Environment subindex...121.3.4 1st pillar: Political and regulatory environment...126.3.0 2nd pillar: Business and innovation environment...

105.3.9 B. Readiness subindex...55.5.1 3rd pillar: Infrastructure and digital content...60.4.4 4th pillar: Affordability...

31.6.1 5th pillar: Skills...84.4.7 C. Usage subindex...83.3.5 6th pillar: Individual usage...73.3.6 7th pillar:

Country/Economy Profiles 190 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*109.3.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*90.4.6 2. 02 Venture capital availability*..

*144.1.7 2. 03 Total tax rate,%profits...22.24.6 2. 04 No. days to start a business...

58.11 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*98.4.6 2. 07 Tertiary education gross enrollment rate%..%35.61.1 2. 08 Quality of management schools*..*136.2.9

4. 03 Internet & telephony competition, 0†2 (best...95.1.56 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*68.4.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*92.4.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*81.4.0 10.02 Internet access in schools*..*83.3.9

A. Environment subindex...72.3.9 1st pillar: Political and regulatory environment...98.3.4 2nd pillar: Business and innovation environment...

57.4.4 B. Readiness subindex...44.5.3 3rd pillar: Infrastructure and digital content...69.4.2 4th pillar: Affordability...

7...6. 6 5th pillar: Skills...65.5.1 C. Usage subindex...85.3.5 6th pillar: Individual usage...

Country/Economy Profiles The Global Information technology Report 2014 191 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*43.4.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*83.4.7 2. 02 Venture capital availability*..

*36.3.2 2. 03 Total tax rate,%profits...14.20.9 2. 04 No. days to start a business...

53.10 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*135.3.9 2. 07 Tertiary education gross enrollment rate%..%47.55.5 2. 08 Quality of management schools*..*36.4.8

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*23.4.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*71.4.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*60.4.4 10.02 Internet access in schools*..*71.4.3

A. Environment subindex...52.4.2 1st pillar: Political and regulatory environment...80.3.6 2nd pillar: Business and innovation environment...

34.4.9 B. Readiness subindex...61.5.0 3rd pillar: Infrastructure and digital content...46.4.8 4th pillar: Affordability...

103.4.5 5th pillar: Skills...34.5.6 C. Usage subindex...52.4.1 6th pillar: Individual usage...55.4.3 7th pillar:

Country/Economy Profiles 192 The Global Information technology Report 2014 Notes: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 Following a correction on the data for indicators 8. 02 â€oegovernment online service

regulatory environment 6. Individual usage 5. Skills7. Business usage 4. Affordability8. Government usage 3. Infrastructure and

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*83.3.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*66.5.0 2. 02 Venture capital availability*..

*56.2.8 2. 03 Total tax rate,%profits...117.49.6 2. 04 No. days to start a business...

58.11 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*60.5.1 2. 07 Tertiary education gross enrollment rate%..%103.16.2 2. 08 Quality of management schools*..*45.4.6

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*52.4.3 5. 03 Secondary education gross enrollment rate,%104.68.9

9. 01 Impact of ICTS on new services & products*..*86.4.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*106.3.6 10.02 Internet access in schools*..*113.3.1

A. Environment subindex...84.3.8 1st pillar: Political and regulatory environment...81.3.6 2nd pillar: Business and innovation environment...

88.4.0 B. Readiness subindex...95.4.3 3rd pillar: Infrastructure and digital content...93.3.4 4th pillar: Affordability...

51.5.8 5th pillar: Skills...111.3.7 C. Usage subindex...70.3.7 6th pillar: Individual usage...72.3.6 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 193 Notes: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 Country profile for Morocco initially reported. Please see the previous page for the

regulatory environment 6. Individual usage 5. Skills7. Business usage 4. Affordability8. Government usage 3. Infrastructure and

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*83.3.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*66.5.0 2. 02 Venture capital availability*..

*56.2.8 2. 03 Total tax rate,%profits...117.49.6 2. 04 No. days to start a business...

58.11 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*60.5.1 2. 07 Tertiary education gross enrollment rate%..%103.16.2 2. 08 Quality of management schools*..*45.4.6

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*52.4.3 5. 03 Secondary education gross enrollment rate,%104.68.9

9. 01 Impact of ICTS on new services & products*..*86.4.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*106.3.6 10.02 Internet access in schools*..*113.3.1

A. Environment subindex...84.3.8 1st pillar: Political and regulatory environment...81.3.6 2nd pillar: Business and innovation environment...

88.4.0 B. Readiness subindex...95.4.3 3rd pillar: Infrastructure and digital content...93.3.4 4th pillar: Affordability...

51.5.8 5th pillar: Skills...111.3.7 C. Usage subindex...82.3.5 6th pillar: Individual usage...72.3.6 7th pillar:

Country/Economy Profiles 194 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*70.3.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*104.4.4 2. 02 Venture capital availability*..

*121.2.1 2. 03 Total tax rate,%profits...75.37.5 2. 04 No. days to start a business...

68.13 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*126.4.2 2. 07 Tertiary education gross enrollment rate%..%137.4.9 2. 08 Quality of management schools*..*137.2.8

4. 03 Internet & telephony competition, 0†2 (best...121.1.17 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*137.2.6 5. 03 Secondary education gross enrollment rate,%146.25.9

9. 01 Impact of ICTS on new services & products*..*122.3.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*129.3.3 10.02 Internet access in schools*..*128.2.6

A. Environment subindex...124.3.4 1st pillar: Political and regulatory environment...113.3.2 2nd pillar: Business and innovation environment...

126.3.5 B. Readiness subindex...142.2.3 3rd pillar: Infrastructure and digital content...137.1.9 4th pillar: Affordability...

132.3.1 5th pillar: Skills...147.2.0 C. Usage subindex...131.2.7 6th pillar: Individual usage...144.1.5 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 195 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*93.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*148.2.5 2. 02 Venture capital availability*..

*148.1.5 2. 03 Total tax rate,%profits...113.48.9 2. 04 No. days to start a business...

139.72 2. 05 No. procedures to start a business...129.11 2. 06 Intensity of local competition*..

*97.4.6 2. 07 Tertiary education gross enrollment rate%..%108.13.8 2. 08 Quality of management schools*..*141.2.7

4. 03 Internet & telephony competition, 0†2 (best...144.0.00 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*134.2.7 5. 03 Secondary education gross enrollment rate,%122.50.2

9. 01 Impact of ICTS on new services & products*..*140.3.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*137.3.0 10.02 Internet access in schools*..*139.2.2

A. Environment subindex...146.2.7 1st pillar: Political and regulatory environment...137.2.7 2nd pillar: Business and innovation environment...

146.2.7 B. Readiness subindex...148.2.2 3rd pillar: Infrastructure and digital content...136.1.9 4th pillar: Affordability...

146.1.0 5th pillar: Skills...115.3.6 C. Usage subindex...146.2.2 6th pillar: Individual usage...143.1.5 7th pillar:

Country/Economy Profiles 196 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*40.4.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*52.5.2 2. 02 Venture capital availability*..

*88.2.5 2. 03 Total tax rate,%profits...16.21.8 2. 04 No. days to start a business...

137.66 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*99.4.6 2. 07 Tertiary education gross enrollment rate%..%121.9.3 2. 08 Quality of management schools*..*121.3.4

4. 03 Internet & telephony competition, 0†2 (best...100.1.43 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*128.2.9 5. 03 Secondary education gross enrollment rate,%111.64.8

9. 01 Impact of ICTS on new services & products*..*94.4.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*97.3.7 10.02 Internet access in schools*..*111.3.2

A. Environment subindex...59.4.1 1st pillar: Political and regulatory environment...37.4.4 2nd pillar: Business and innovation environment...

112.3.8 B. Readiness subindex...116.3.5 3rd pillar: Infrastructure and digital content...106.3.1 4th pillar: Affordability...

125.3.4 5th pillar: Skills...104.3.9 C. Usage subindex...103.3.2 6th pillar: Individual usage...101.2.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 197 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*137.2.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*120.4.0 2. 02 Venture capital availability*..

*102.2.3 2. 03 Total tax rate,%profits...46.31.5 2. 04 No. days to start a business...

85.17 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*109.4.5 2. 07 Tertiary education gross enrollment rate%..%106.14.5 2. 08 Quality of management schools*..*100.3.8

4. 03 Internet & telephony competition, 0†2 (best...101.1.41 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*89.3.8 5. 03 Secondary education gross enrollment rate,%109.65.8

9. 01 Impact of ICTS on new services & products*..*131.3.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*130.3.3 10.02 Internet access in schools*..*105.3.4

A. Environment subindex...123.3.4 1st pillar: Political and regulatory environment...125.3.0 2nd pillar: Business and innovation environment...

113.3.8 B. Readiness subindex...111.3.8 3rd pillar: Infrastructure and digital content...141.1.7 4th pillar: Affordability...

9...6. 5 5th pillar: Skills...121.3.3 C. Usage subindex...133.2.7 6th pillar: Individual usage...

Country/Economy Profiles 198 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*14.5.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*9...6. 4 2. 02 Venture capital availability*..

*21.3.5 2. 03 Total tax rate,%profits...79.39.3 2. 04 No. days to start a business...

9...4 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*5...6. 0 2. 07 Tertiary education gross enrollment rate%..%15.76.4 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*14.5.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*7...5. 5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*5...5. 8 10.02 Internet access in schools*..

A. Environment subindex...6...5. 5 1st pillar: Political and regulatory environment...8...5. 5

2nd pillar: Business and innovation environment...5...5. 4 B. Readiness subindex...15.6.0 3rd pillar:

Infrastructure and digital content...14.6.4 4th pillar: Affordability...69.5.4 5th pillar: Skills...7...6. 1

Country/Economy Profiles The Global Information technology Report 2014 199 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*4...5. 7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*21.6.1 2. 02 Venture capital availability*..

*18.3.6 2. 03 Total tax rate,%profits...59.34.6 2. 04 No. days to start a business...

1...1 2. 05 No. procedures to start a business...1...1 2. 06 Intensity of local competition*..

*31.5.4 2. 07 Tertiary education gross enrollment rate%..%11.80.8 2. 08 Quality of management schools*..*24.5.2

4. 03 Internet & telephony competition, 0†2 (best...97.1.53 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*12.5.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*17.5.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*17.5.4 10.02 Internet access in schools*..*28.5.7

A. Environment subindex...2...5. 6 1st pillar: Political and regulatory environment...2...5. 9

2nd pillar: Business and innovation environment...8...5. 4 B. Readiness subindex...45.5.3 3rd pillar:

Infrastructure and digital content...12.6.4 4th pillar: Affordability...127.3.2 5th pillar: Skills...6...6. 1

Country/Economy Profiles 200 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*99.3.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*133.3.7 2. 02 Venture capital availability*..

*29.3.3 2. 03 Total tax rate,%profits...137.64.9 2. 04 No. days to start a business...

123.36 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*136.3.8 2. 07 Tertiary education gross enrollment rate%..%100.17.9 2. 08 Quality of management schools*..*103.3.7

4. 03 Internet & telephony competition, 0†2 (best...65.1.88 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*118.3.1 5. 03 Secondary education gross enrollment rate,%103.68.9

9. 01 Impact of ICTS on new services & products*..*126.3.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*111.3.6 10.02 Internet access in schools*..*102.3.5

A. Environment subindex...128.3.3 1st pillar: Political and regulatory environment...103.3.3 2nd pillar: Business and innovation environment...

136.3.3 B. Readiness subindex...121.3.3 3rd pillar: Infrastructure and digital content...82.3.7 4th pillar: Affordability...

140.2.5 5th pillar: Skills...109.3.8 C. Usage subindex...123.2.8 6th pillar: Individual usage...122.2.1 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 201 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*88.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*87.4.6 2. 02 Venture capital availability*..

*101.2.3 2. 03 Total tax rate,%profits...56.33.8 2. 04 No. days to start a business...

111.28 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*76.4.9 2. 07 Tertiary education gross enrollment rate%..%118.10.4 2. 08 Quality of management schools*..*102.3.7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*117.3.1 5. 03 Secondary education gross enrollment rate,%129.43.8

9. 01 Impact of ICTS on new services & products*..*56.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*104.3.7 10.02 Internet access in schools*..*101.3.5

A. Environment subindex...109.3.5 1st pillar: Political and regulatory environment...112.3.2 2nd pillar: Business and innovation environment...

106.3.9 B. Readiness subindex...119.3.3 3rd pillar: Infrastructure and digital content...117.2.8 4th pillar: Affordability...

107.4.4 5th pillar: Skills...132.2.7 C. Usage subindex...105.3.2 6th pillar: Individual usage...110.2.4 7th pillar:

Country/Economy Profiles 202 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*8...5. 4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*3...6. 5 2. 02 Venture capital availability*..

*4...4. 3 2. 03 Total tax rate,%profits...86.40.7 2. 04 No. days to start a business...

37.7 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*39.5.3 2. 07 Tertiary education gross enrollment rate%..%22.73.1 2. 08 Quality of management schools*..*20.5.2

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*47.4.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*11.5.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*6...5. 8 10.02 Internet access in schools*..

A. Environment subindex...7...5. 5 1st pillar: Political and regulatory environment...7...5. 5

2nd pillar: Business and innovation environment...6...5. 4 B. Readiness subindex...4...6. 3

3rd pillar: Infrastructure and digital content...6...6. 8 4th pillar: Affordability...28.6.2 5th pillar:

Country/Economy Profiles The Global Information technology Report 2014 203 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*12.5.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*56.5.2 2. 02 Venture capital availability*..

*14.3.9 2. 03 Total tax rate,%profits...17.22.0 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*54.5.2 2. 07 Tertiary education gross enrollment rate%..%81.28.1 2. 08 Quality of management schools*..*88.4.0

4. 03 Internet & telephony competition, 0†2 (best...69.1.87 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*87.3.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*50.4.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*34.5.1 10.02 Internet access in schools*..*47.4.9

A. Environment subindex...33.4.7 1st pillar: Political and regulatory environment...32.4.5 2nd pillar: Business and innovation environment...

36.4.8 B. Readiness subindex...57.5.1 3rd pillar: Infrastructure and digital content...70.4.1 4th pillar: Affordability...

33.6.1 5th pillar: Skills...73.5.0 C. Usage subindex...37.4.4 6th pillar: Individual usage...56.4.3 7th pillar:

Country/Economy Profiles 204 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*102.3.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*79.4.8 2. 02 Venture capital availability*..

*77.2.6 2. 03 Total tax rate,%profits...60.34.7 2. 04 No. days to start a business...

98.21 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*79.4.9 2. 07 Tertiary education gross enrollment rate%..%120.9.5 2. 08 Quality of management schools*..*72.4.3

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*104.3.4 5. 03 Secondary education gross enrollment rate,%135.36.6

9. 01 Impact of ICTS on new services & products*..*98.4.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*128.3.3 10.02 Internet access in schools*..*92.3.7

A. Environment subindex...118.3.4 1st pillar: Political and regulatory environment...124.3.0 2nd pillar: Business and innovation environment...

101.3.9 B. Readiness subindex...105.4.0 3rd pillar: Infrastructure and digital content...110.3.0 4th pillar: Affordability...

19.6.4 5th pillar: Skills...136.2.5 C. Usage subindex...121.2.9 6th pillar: Individual usage...126.1.9 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 205 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*107.3.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*31.5.9 2. 02 Venture capital availability*..

*12.4.0 2. 03 Total tax rate,%profits...85.40.5 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*71.5.0 2. 07 Tertiary education gross enrollment rate%..%63.41.8 2. 08 Quality of management schools*..*63.4.3

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*114.3.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*37.4.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*41.4.8 10.02 Internet access in schools*..*34.5.4

A. Environment subindex...46.4.3 1st pillar: Political and regulatory environment...62.3.8 2nd pillar: Business and innovation environment...

35.4.8 B. Readiness subindex...58.5.1 3rd pillar: Infrastructure and digital content...65.4.3 4th pillar: Affordability...

27.6.2 5th pillar: Skills...86.4.7 C. Usage subindex...50.4.1 6th pillar: Individual usage...68.3.7 7th pillar:

Country/Economy Profiles 206 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*141.2.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*114.4.1 2. 02 Venture capital availability*..

*97.2.4 2. 03 Total tax rate,%profits...62.35.0 2. 04 No. days to start a business...

120.35 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*57.5.2 2. 07 Tertiary education gross enrollment rate%..%75.34.5 2. 08 Quality of management schools*..*132.3.2

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*142.2.3 5. 03 Secondary education gross enrollment rate,%106.67.8

9. 01 Impact of ICTS on new services & products*..*82.4.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*120.3.5 10.02 Internet access in schools*..*130.2.6

A. Environment subindex...130.3.3 1st pillar: Political and regulatory environment...136.2.7 2nd pillar: Business and innovation environment...

96.3.9 B. Readiness subindex...82.4.6 3rd pillar: Infrastructure and digital content...72.4.1 4th pillar: Affordability...

50.5.8 5th pillar: Skills...105.3.9 C. Usage subindex...109.3.1 6th pillar: Individual usage...98.2.8 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 207 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*144.2.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*85.4.6 2. 02 Venture capital availability*..

*50.2.9 2. 03 Total tax rate,%profits...70.36.4 2. 04 No. days to start a business...

103.25 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*61.5.1 2. 07 Tertiary education gross enrollment rate%..%62.42.6 2. 08 Quality of management schools*..*67.4.3

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*140.2.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*72.4.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*82.4.0 10.02 Internet access in schools*..*94.3.7

A. Environment subindex...93.3.7 1st pillar: Political and regulatory environment...119.3.1 2nd pillar: Business and innovation environment...

61.4.4 B. Readiness subindex...90.4.4 3rd pillar: Infrastructure and digital content...95.3.4 4th pillar: Affordability...

59.5.6 5th pillar: Skills...99.4.3 C. Usage subindex...98.3.4 6th pillar: Individual usage...94.2.9 7th pillar:

Country/Economy Profiles 208 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*79.3.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*47.5.3 2. 02 Venture capital availability*..

*40.3.1 2. 03 Total tax rate,%profits...104.44.5 2. 04 No. days to start a business...

120.35 2. 05 No. procedures to start a business...144.15 2. 06 Intensity of local competition*..

*63.5.1 2. 07 Tertiary education gross enrollment rate%..%80.28.2 2. 08 Quality of management schools*..*39.4.7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*96.3.7 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*42.4.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*74.4.1 10.02 Internet access in schools*..*74.4.2

A. Environment subindex...90.3.8 1st pillar: Political and regulatory environment...87.3.5 2nd pillar: Business and innovation environment...

92.4.0 B. Readiness subindex...81.4.6 3rd pillar: Infrastructure and digital content...89.3.5 4th pillar: Affordability...

75.5.2 5th pillar: Skills...69.5.1 C. Usage subindex...76.3.6 6th pillar: Individual usage...91.2.9 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 209 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*96.3.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*102.4.4 2. 02 Venture capital availability*..

*104.2.3 2. 03 Total tax rate,%profits...91.41.6 2. 04 No. days to start a business...

113.30 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*38.5.3 2. 07 Tertiary education gross enrollment rate%..%20.73.5 2. 08 Quality of management schools*..*89.4.0

4. 03 Internet & telephony competition, 0†2 (best...82.1.77 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*69.4.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*105.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*108.3.6 10.02 Internet access in schools*..*55.4.6

A. Environment subindex...55.4.1 1st pillar: Political and regulatory environment...65.3.8 2nd pillar: Business and innovation environment...

52.4.5 B. Readiness subindex...39.5.4 3rd pillar: Infrastructure and digital content...38.5.1 4th pillar: Affordability...

52.5.8 5th pillar: Skills...48.5.3 C. Usage subindex...54.4.1 6th pillar: Individual usage...36.5.1 7th pillar:

Country/Economy Profiles 210 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*74.3.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*15.6.2 2. 02 Venture capital availability*..

*109.2.2 2. 03 Total tax rate,%profits...93.42.3 2. 04 No. days to start a business...

5...3 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*77.4.9 2. 07 Tertiary education gross enrollment rate%..%29.65.9 2. 08 Quality of management schools*..*11.5.5

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*73.4.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*23.5.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*27.5.2 10.02 Internet access in schools*..*29.5.7

A. Environment subindex...35.4.6 1st pillar: Political and regulatory environment...39.4.3 2nd pillar: Business and innovation environment...

25.5.0 B. Readiness subindex...43.5.3 3rd pillar: Infrastructure and digital content...36.5.2 4th pillar: Affordability...

62.5.5 5th pillar: Skills...46.5.4 C. Usage subindex...32.4.6 6th pillar: Individual usage...42.4.8 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 211 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*104.3.1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*25.6.0 2. 02 Venture capital availability*..

*48.2.9 2. 03 Total tax rate,%profits...120.50.7 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*9...5. 9 2. 07 Tertiary education gross enrollment rate%..%5...86.5 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...n/a n/a 5th pillar: Skills

5. 02 Quality of math & science education*..*93.3.8 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*44.4.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*51.4.5 10.02 Internet access in schools*..*59.4.5

A. Environment subindex...32.4.7 1st pillar: Political and regulatory environment...29.4.6 2nd pillar: Business and innovation environment...

33.4.9 B. Readiness subindex...89.4.5 3rd pillar: Infrastructure and digital content...66.4.2 4th pillar: Affordability...

n/a n/a 5th pillar: Skills...90.4.7 C. Usage subindex...36.4.4 6th pillar: Individual usage...

Country/Economy Profiles 212 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*3...5. 7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*20.6.1 2. 02 Venture capital availability*..

*2...4. 5 2. 03 Total tax rate,%profits...3...11.3 2. 04 No. days to start a business...

49.9 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*16.5.8 2. 07 Tertiary education gross enrollment rate%..%113.12.1 2. 08 Quality of management schools*..*8...5. 7

4. 03 Internet & telephony competition, 0†2 (best...128.0.93 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*6...5. 6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*8...5. 5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*1...6. 1 10.02 Internet access in schools*..

A. Environment subindex...13.5.2 1st pillar: Political and regulatory environment...14.5.2 2nd pillar: Business and innovation environment...

17.5.2 B. Readiness subindex...36.5.5 3rd pillar: Infrastructure and digital content...31.5.6 4th pillar: Affordability...

100.4.6 5th pillar: Skills...5...6. 3 C. Usage subindex...18.5.3 6th pillar: Individual usage...

Country/Economy Profiles The Global Information technology Report 2014 213 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*127.2.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*107.4.3 2. 02 Venture capital availability*..

*92.2.4 2. 03 Total tax rate,%profits...95.42.9 2. 04 No. days to start a business...

49.9 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*115.4.4 2. 07 Tertiary education gross enrollment rate%..%53.51.6 2. 08 Quality of management schools*..*104.3.7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*57.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*103.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*110.3.6 10.02 Internet access in schools*..*60.4.5

A. Environment subindex...85.3.8 1st pillar: Political and regulatory environment...101.3.4 2nd pillar: Business and innovation environment...

72.4.2 B. Readiness subindex...52.5.1 3rd pillar: Infrastructure and digital content...51.4.7 4th pillar: Affordability...

68.5.4 5th pillar: Skills...54.5.3 C. Usage subindex...68.3.8 6th pillar: Individual usage...62.4.2 7th pillar:

Country/Economy Profiles 214 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*95.3.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*124.4.0 2. 02 Venture capital availability*..

*70.2.6 2. 03 Total tax rate,%profits...120.50.7 2. 04 No. days to start a business...

76.15 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*113.4.5 2. 07 Tertiary education gross enrollment rate%..%16.75.5 2. 08 Quality of management schools*..*113.3.6

4. 03 Internet & telephony competition, 0†2 (best...98.1.50 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*56.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*113.3.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*102.3.7 10.02 Internet access in schools*..*54.4.6

A. Environment subindex...87.3.8 1st pillar: Political and regulatory environment...100.3.4 2nd pillar: Business and innovation environment...

73.4.2 B. Readiness subindex...37.5.5 3rd pillar: Infrastructure and digital content...47.4.8 4th pillar: Affordability...

14.6.4 5th pillar: Skills...64.5.1 C. Usage subindex...53.4.1 6th pillar: Individual usage...46.4.6 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 215 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*9...5. 3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*62.5.1 2. 02 Venture capital availability*..

*35.3.2 2. 03 Total tax rate,%profits...41.29.9 2. 04 No. days to start a business...

2...2 2. 05 No. procedures to start a business...3...2 2. 06 Intensity of local competition*..

*90.4.7 2. 07 Tertiary education gross enrollment rate%..%132.6.9 2. 08 Quality of management schools*..*91.3.9

4. 03 Internet & telephony competition, 0†2 (best...62.1.93 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*70.4.1 5. 03 Secondary education gross enrollment rate,%139.31.8

9. 01 Impact of ICTS on new services & products*..*34.4.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*33.5.1 10.02 Internet access in schools*..*68.4.3

A. Environment subindex...28.4.8 1st pillar: Political and regulatory environment...17.5.2 2nd pillar: Business and innovation environment...

55.4.5 B. Readiness subindex...125.3.1 3rd pillar: Infrastructure and digital content...108.3.0 4th pillar: Affordability...

128.3.1 5th pillar: Skills...123.3.3 C. Usage subindex...97.3.4 6th pillar: Individual usage...138.1.7 7th pillar:

Country/Economy Profiles 216 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*32.4.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*32.5.8 2. 02 Venture capital availability*..

*25.3.4 2. 03 Total tax rate,%profits...6...14.5 2. 04 No. days to start a business...

97.21 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*18.5.7 2. 07 Tertiary education gross enrollment rate%..%55.50.9 2. 08 Quality of management schools*..*64.4.3

4. 03 Internet & telephony competition, 0†2 (best...104.1.33 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*64.4.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*24.5.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*16.5.5 10.02 Internet access in schools*..*49.4.8

A. Environment subindex...27.4.9 1st pillar: Political and regulatory environment...31.4.6 2nd pillar: Business and innovation environment...

23.5.1 B. Readiness subindex...54.5.1 3rd pillar: Infrastructure and digital content...33.5.3 4th pillar: Affordability...

96.4.7 5th pillar: Skills...55.5.3 C. Usage subindex...31.4.8 6th pillar: Individual usage...44.4.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 217 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*80.3.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*54.5.2 2. 02 Venture capital availability*..

*108.2.2 2. 03 Total tax rate,%profits...111.48.5 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*58.5.1 2. 07 Tertiary education gross enrollment rate%..%127.7.6 2. 08 Quality of management schools*..*43.4.6

4. 03 Internet & telephony competition, 0†2 (best...84.1.76 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*79.4.0 5. 03 Secondary education gross enrollment rate,%130.41.0

9. 01 Impact of ICTS on new services & products*..*54.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*77.4.0 10.02 Internet access in schools*..*93.3.7

A. Environment subindex...100.3.6 1st pillar: Political and regulatory environment...106.3.3 2nd pillar: Business and innovation environment...

89.4.0 B. Readiness subindex...127.3.1 3rd pillar: Infrastructure and digital content...116.2.8 4th pillar: Affordability...

117.3.8 5th pillar: Skills...134.2.6 C. Usage subindex...106.3.2 6th pillar: Individual usage...115.2.3 7th pillar:

Country/Economy Profiles 218 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*98.3.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*118.4.1 2. 02 Venture capital availability*..

*129.1.9 2. 03 Total tax rate,%profits...73.36.8 2. 04 No. days to start a business...

62.12 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*138.3.8 2. 07 Tertiary education gross enrollment rate%..%52.52.4 2. 08 Quality of management schools*..*114.3.6

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*55.4.3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*124.3.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*103.3.7 10.02 Internet access in schools*..*84.3.9

A. Environment subindex...106.3.6 1st pillar: Political and regulatory environment...118.3.1 2nd pillar: Business and innovation environment...

87.4.0 B. Readiness subindex...53.5.1 3rd pillar: Infrastructure and digital content...49.4.8 4th pillar: Affordability...

67.5.4 5th pillar: Skills...63.5.2 C. Usage subindex...72.3.7 6th pillar: Individual usage...54.4.4 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 219 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*37.4.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*68.5.0 2. 02 Venture capital availability*..

*42.3.1 2. 03 Total tax rate,%profits...25.25.7 2. 04 No. days to start a business...

127.39 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*100.4.6 2. 07 Tertiary education gross enrollment rate%..%146.1.4 2. 08 Quality of management schools*..*75.4.2

4. 03 Internet & telephony competition, 0†2 (best...124.1.08 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*65.4.2 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*87.4.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*57.4.5 10.02 Internet access in schools*..*69.4.3

A. Environment subindex...62.4.0 1st pillar: Political and regulatory environment...49.4.1 2nd pillar: Business and innovation environment...

90.4.0 B. Readiness subindex...74.4.8 3rd pillar: Infrastructure and digital content...43.4.9 4th pillar: Affordability...

113.3.9 5th pillar: Skills...44.5.4 C. Usage subindex...64.3.9 6th pillar: Individual usage...65.3.9 7th pillar:

Country/Economy Profiles 220 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*48.4.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*137.3.6 2. 02 Venture capital availability*..

*145.1.7 2. 03 Total tax rate,%profits...50.32.4 2. 04 No. days to start a business...

63.12 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*130.4.1 2. 07 Tertiary education gross enrollment rate%..%136.5.0 2. 08 Quality of management schools*..*131.3.2

4. 03 Internet & telephony competition, 0†2 (best...129.0.92 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*135.2.6 5. 03 Secondary education gross enrollment rate,%136.35.0

9. 01 Impact of ICTS on new services & products*..*123.3.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*133.3.2 10.02 Internet access in schools*..*133.2.3

A. Environment subindex...108.3.6 1st pillar: Political and regulatory environment...82.3.6 2nd pillar: Business and innovation environment...

124.3.6 B. Readiness subindex...141.2.6 3rd pillar: Infrastructure and digital content...138.1.8 4th pillar: Affordability...

114.3.9 5th pillar: Skills...146.2.0 C. Usage subindex...135.2.6 6th pillar: Individual usage...135.1.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 221 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*1...6. 1 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*16.6.2 2. 02 Venture capital availability*..

*6...4. 2 2. 03 Total tax rate,%profits...30.27.1 2. 04 No. days to start a business...

5...3 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*19.5.6 2. 07 Tertiary education gross enrollment rate%..%23.72.0 2. 08 Quality of management schools*..*6...5. 7

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*1...6. 3 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*10.5.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*3...5. 9 10.02 Internet access in schools*..

A. Environment subindex...1...5. 9 1st pillar: Political and regulatory environment...1...5. 9

2nd pillar: Business and innovation environment...1...5. 8 B. Readiness subindex...6...6. 2

3rd pillar: Infrastructure and digital content...16.6.3 4th pillar: Affordability...46.5.9 5th pillar: Skills...2...6. 4

Country/Economy Profiles 222 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*115.2.9 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*70.5.0 2. 02 Venture capital availability*..

*64.2.7 2. 03 Total tax rate,%profits...109.47.2 2. 04 No. days to start a business...

89.19 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*29.5.5 2. 07 Tertiary education gross enrollment rate%..%49.55.1 2. 08 Quality of management schools*..*109.3.7

4. 03 Internet & telephony competition, 0†2 (best...78.1.82 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*86.3.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*84.4.2 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*90.3.9 10.02 Internet access in schools*..*31.5.5

A. Environment subindex...74.3.9 1st pillar: Political and regulatory environment...83.3.6 2nd pillar: Business and innovation environment...

68.4.3 B. Readiness subindex...66.4.9 3rd pillar: Infrastructure and digital content...62.4.4 4th pillar: Affordability...

71.5.3 5th pillar: Skills...72.5.0 C. Usage subindex...49.4.1 6th pillar: Individual usage...35.5.1 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 223 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*123.2.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*39.5.6 2. 02 Venture capital availability*..

*127.2.0 2. 03 Total tax rate,%profits...51.32.5 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...3...2 2. 06 Intensity of local competition*..

*49.5.2 2. 07 Tertiary education gross enrollment rate%..%6...85.1 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*18.5.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*69.4.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*48.4.6 10.02 Internet access in schools*..*16.6.0

A. Environment subindex...47.4.3 1st pillar: Political and regulatory environment...72.3.7 2nd pillar: Business and innovation environment...

30.4.9 B. Readiness subindex...28.5.6 3rd pillar: Infrastructure and digital content...24.5.9 4th pillar: Affordability...

82.5.1 5th pillar: Skills...26.5.7 C. Usage subindex...35.4.4 6th pillar: Individual usage...34.5.1 7th pillar:

Country/Economy Profiles 224 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*38.4.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*40.5.6 2. 02 Venture capital availability*..

*28.3.3 2. 03 Total tax rate,%profits...44.30.1 2. 04 No. days to start a business...

92.19 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*45.5.3 2. 07 Tertiary education gross enrollment rate%..%105.15.4 2. 08 Quality of management schools*..*23.5.2

4. 03 Internet & telephony competition, 0†2 (best...125.1.07 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*148.1.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*47.4.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*122.3.4 10.02 Internet access in schools*..*116.3.1

A. Environment subindex...31.4.8 1st pillar: Political and regulatory environment...20.5.0 2nd pillar: Business and innovation environment...

53.4.5 B. Readiness subindex...98.4.2 3rd pillar: Infrastructure and digital content...68.4.2 4th pillar: Affordability...

112.4.0 5th pillar: Skills...97.4.3 C. Usage subindex...70.3.7 6th pillar: Individual usage...78.3.4 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 225 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*56.3.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*33.5.8 2. 02 Venture capital availability*..

*105.2.3 2. 03 Total tax rate,%profits...131.58.6 2. 04 No. days to start a business...

101.23 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*28.5.5 2. 07 Tertiary education gross enrollment rate%..%9...82.6 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*88.3.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*27.5.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*36.5.1 10.02 Internet access in schools*..*46.4.9

A. Environment subindex...45.4.3 1st pillar: Political and regulatory environment...47.4.1 2nd pillar: Business and innovation environment...

51.4.5 B. Readiness subindex...30.5.6 3rd pillar: Infrastructure and digital content...32.5.5 4th pillar: Affordability...

41.6.0 5th pillar: Skills...50.5.3 C. Usage subindex...33.4.5 6th pillar: Individual usage...32.5.2 7th pillar:

Country/Economy Profiles 226 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*24.4.7 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*72.4.9 2. 02 Venture capital availability*..

*91.2.5 2. 03 Total tax rate,%profits...128.55.1 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*20.5.6 2. 07 Tertiary education gross enrollment rate%..%107.14.4 2. 08 Quality of management schools*..*37.4.8

4. 03 Internet & telephony competition, 0†2 (best...133.0.88 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*46.4.5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*48.4.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*43.4.8 10.02 Internet access in schools*..*108.3.4

A. Environment subindex...79.3.8 1st pillar: Political and regulatory environment...74.3.6 2nd pillar: Business and innovation environment...

82.4.1 B. Readiness subindex...69.4.9 3rd pillar: Infrastructure and digital content...104.3.1 4th pillar: Affordability...

38.6.0 5th pillar: Skills...40.5.5 C. Usage subindex...81.3.5 6th pillar: Individual usage...112.2.4 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 227 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*118.2.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*110.4.3 2. 02 Venture capital availability*..

*126.2.0 2. 03 Total tax rate,%profits...33.27.9 2. 04 No. days to start a business...

148.208 2. 05 No. procedures to start a business...137.13 2. 06 Intensity of local competition*..

*91.4.7 2. 07 Tertiary education gross enrollment rate%..%114.12.1 2. 08 Quality of management schools*..*80.4.1

4. 03 Internet & telephony competition, 0†2 (best...120.1.18 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*81.4.0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*119.3.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*134.3.1 10.02 Internet access in schools*..*131.2.6

A. Environment subindex...137.3.2 1st pillar: Political and regulatory environment...134.2.8 2nd pillar: Business and innovation environment...

127.3.5 B. Readiness subindex...92.4.4 3rd pillar: Infrastructure and digital content...101.3.3 4th pillar: Affordability...

86.5.1 5th pillar: Skills...77.4.9 C. Usage subindex...114.3.0 6th pillar: Individual usage...86.3.1 7th pillar:

Country/Economy Profiles 228 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*76.3.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*122.4.0 2. 02 Venture capital availability*..

*53.2.8 2. 03 Total tax rate,%profits...71.36.5 2. 04 No. days to start a business...

126.38 2. 05 No. procedures to start a business...133.12 2. 06 Intensity of local competition*..

*117.4.4 2. 07 Tertiary education gross enrollment rate%..%133.6.0 2. 08 Quality of management schools*..*128.3.3

4. 03 Internet & telephony competition, 0†2 (best...143.0.08 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*91.3.8 5. 03 Secondary education gross enrollment rate,%113.59.9

9. 01 Impact of ICTS on new services & products*..*130.3.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*127.3.3 10.02 Internet access in schools*..*112.3.2

A. Environment subindex...113.3.5 1st pillar: Political and regulatory environment...84.3.5 2nd pillar: Business and innovation environment...

129.3.4 B. Readiness subindex...128.3.1 3rd pillar: Infrastructure and digital content...118.2.8 4th pillar: Affordability...

143.2.3 5th pillar: Skills...100.4.1 C. Usage subindex...128.2.7 6th pillar: Individual usage...119.2.1 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 229 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*6...5. 4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*2...6. 5 2. 02 Venture capital availability*..

*5...4. 3 2. 03 Total tax rate,%profits...123.52.0 2. 04 No. days to start a business...

81.16 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*23.5.6 2. 07 Tertiary education gross enrollment rate%..%18.73.9 2. 08 Quality of management schools*..*15.5.4

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*41.4.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*3...5. 7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*9...5. 7 10.02 Internet access in schools*..

A. Environment subindex...8...5. 4 1st pillar: Political and regulatory environment...6...5. 6

2nd pillar: Business and innovation environment...15.5.3 B. Readiness subindex...3...6. 4 3rd pillar:

Infrastructure and digital content...3...6. 8 4th pillar: Affordability...10.6.5 5th pillar: Skills...21.5.8

Country/Economy Profiles 230 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*13.5.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*4...6. 4 2. 02 Venture capital availability*..

*22.3.4 2. 03 Total tax rate,%profits...38.29.1 2. 04 No. days to start a business...

86.18 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*21.5.6 2. 07 Tertiary education gross enrollment rate%..%51.54.3 2. 08 Quality of management schools*..*1...6. 1

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*5...5. 8 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*18.5.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*13.5.7 10.02 Internet access in schools*..*12.6.1

A. Environment subindex...9...5. 4 1st pillar: Political and regulatory environment...9...5. 5

2nd pillar: Business and innovation environment...12.5.3 B. Readiness subindex...10.6.2 3rd pillar: Infrastructure and digital content...

9...6. 7 4th pillar: Affordability...66.5.4 5th pillar: Skills...3...6. 4 C. Usage subindex...

Country/Economy Profiles The Global Information technology Report 2014 231 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*81.3.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*43.5.5 2. 02 Venture capital availability*..

*9...4. 1 2. 03 Total tax rate,%profits...62.35.0 2. 04 No. days to start a business...

53.10 2. 05 No. procedures to start a business...10.3 2. 06 Intensity of local competition*..

*2...6. 1 2. 07 Tertiary education gross enrollment rate%..%7...83.4 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*11.5.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*12.5.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*8...5. 8 10.02 Internet access in schools*..

A. Environment subindex...25.4.9 1st pillar: Political and regulatory environment...34.4.4 2nd pillar: Business and innovation environment...

4...5. 5 B. Readiness subindex...7...6. 2 3rd pillar: Infrastructure and digital content...

5...6. 8 4th pillar: Affordability...53.5.7 5th pillar: Skills...14.6.0 C. Usage subindex...17.5.3

Country/Economy Profiles 232 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*75.3.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*125.3.9 2. 02 Venture capital availability*..

*73.2.6 2. 03 Total tax rate,%profits...105.44.9 2. 04 No. days to start a business...

107.26 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*127.4.2 2. 07 Tertiary education gross enrollment rate%..%142.3.9 2. 08 Quality of management schools*..*129.3.3

4. 03 Internet & telephony competition, 0†2 (best...130.0.91 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*138.2.5 5. 03 Secondary education gross enrollment rate,%137.35.0

9. 01 Impact of ICTS on new services & products*..*108.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*123.3.4 10.02 Internet access in schools*..*118.3.1

A. Environment subindex...115.3.5 1st pillar: Political and regulatory environment...85.3.5 2nd pillar: Business and innovation environment...

132.3.4 B. Readiness subindex...123.3.2 3rd pillar: Infrastructure and digital content...120.2.7 4th pillar: Affordability...

111.4.0 5th pillar: Skills...129.2.8 C. Usage subindex...124.2.8 6th pillar: Individual usage...137.1.7 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 233 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*112.3.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*75.4.9 2. 02 Venture capital availability*..

*41.3.1 2. 03 Total tax rate,%profits...40.29.8 2. 04 No. days to start a business...

110.28 2. 05 No. procedures to start a business...22.4 2. 06 Intensity of local competition*..

*41.5.3 2. 07 Tertiary education gross enrollment rate%..%54.51.4 2. 08 Quality of management schools*..*53.4.5

4. 03 Internet & telephony competition, 0†2 (best...79.1.82 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*80.4.0 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*67.4.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*86.3.9 10.02 Internet access in schools*..*65.4.4

A. Environment subindex...56.4.1 1st pillar: Political and regulatory environment...79.3.6 2nd pillar: Business and innovation environment...

45.4.7 B. Readiness subindex...63.5.0 3rd pillar: Infrastructure and digital content...73.4.1 4th pillar: Affordability...

47.5.9 5th pillar: Skills...74.4.9 C. Usage subindex...80.3.6 6th pillar: Individual usage...85.3.2 7th pillar:

Country/Economy Profiles 234 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*72.3.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*146.3.1 2. 02 Venture capital availability*..

*87.2.5 2. 03 Total tax rate,%profits...2...11.0 2. 04 No. days to start a business...

142.94 2. 05 No. procedures to start a business...94.8 2. 06 Intensity of local competition*..

*142.3.5 2. 07 Tertiary education gross enrollment rate%..%101.17.7 2. 08 Quality of management schools*..*147.2.2

4. 03 Internet & telephony competition, 0†2 (best...n/a n/a 5th pillar: Skills

5. 02 Quality of math & science education*..*141.2.3 5. 03 Secondary education gross enrollment rate,%116.56.6

9. 01 Impact of ICTS on new services & products*..*143.2.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*139.3.0 10.02 Internet access in schools*..*137.2.3

A. Environment subindex...138.3.1 1st pillar: Political and regulatory environment...127.2.9 2nd pillar: Business and innovation environment...

134.3.3 B. Readiness subindex...132.2.8 3rd pillar: Infrastructure and digital content...111.3.0 4th pillar: Affordability...

133.2.8 5th pillar: Skills...135.2.6 C. Usage subindex...141.2.5 6th pillar: Individual usage...128.1.9 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 235 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*69.3.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*55.5.2 2. 02 Venture capital availability*..

*111.2.2 2. 03 Total tax rate,%profits...38.29.1 2. 04 No. days to start a business...

125.38 2. 05 No. procedures to start a business...79.7 2. 06 Intensity of local competition*..

*88.4.7 2. 07 Tertiary education gross enrollment rate%..%116.11.5 2. 08 Quality of management schools*..*34.4.9

4. 03 Internet & telephony competition, 0†2 (best...126.1.00 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*36.4.6 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*118.3.7 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*89.3.9 10.02 Internet access in schools*..*57.4.6

A. Environment subindex...94.3.7 1st pillar: Political and regulatory environment...93.3.4 2nd pillar: Business and innovation environment...

91.4.0 B. Readiness subindex...56.5.1 3rd pillar: Infrastructure and digital content...57.4.5 4th pillar: Affordability...

74.5.3 5th pillar: Skills...42.5.5 C. Usage subindex...66.3.9 6th pillar: Individual usage...60.4.2 7th pillar:

Country/Economy Profiles 236 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*111.3.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*77.4.8 2. 02 Venture capital availability*..

*44.3.0 2. 03 Total tax rate,%profits...133.62.4 2. 04 No. days to start a business...

58.11 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*80.4.9 2. 07 Tertiary education gross enrollment rate%..%74.35.2 2. 08 Quality of management schools*..*66.4.3

4. 03 Internet & telephony competition, 0†2 (best...135.0.82 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*31.4.7 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*96.4.0 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*76.4.1 10.02 Internet access in schools*..*95.3.7

A. Environment subindex...102.3.6 1st pillar: Political and regulatory environment...94.3.4 2nd pillar: Business and innovation environment...

109.3.8 B. Readiness subindex...87.4.5 3rd pillar: Infrastructure and digital content...83.3.6 4th pillar: Affordability...

73.5.3 5th pillar: Skills...81.4.8 C. Usage subindex...84.3.5 6th pillar: Individual usage...81.3.3 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 237 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*19.4.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*44.5.4 2. 02 Venture capital availability*..

*83.2.5 2. 03 Total tax rate,%profits...82.40.2 2. 04 No. days to start a business...

22.6 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*15.5.8 2. 07 Tertiary education gross enrollment rate%..%38.60.7 2. 08 Quality of management schools*..*101.3.8

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*101.3.5 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*53.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*40.4.9 10.02 Internet access in schools*..*63.4.4

A. Environment subindex...44.4.4 1st pillar: Political and regulatory environment...55.4.0 2nd pillar: Business and innovation environment...

38.4.8 B. Readiness subindex...42.5.4 3rd pillar: Infrastructure and digital content...48.4.8 4th pillar: Affordability...

17.6.4 5th pillar: Skills...80.4.8 C. Usage subindex...63.3.9 6th pillar: Individual usage...69.3.7 7th pillar:

Country/Economy Profiles 238 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*47.4.0 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*108.4.3 2. 02 Venture capital availability*..

*94.2.4 2. 03 Total tax rate,%profits...72.36.6 2. 04 No. days to start a business...

114.32 2. 05 No. procedures to start a business...144.15 2. 06 Intensity of local competition*..

*67.5.0 2. 07 Tertiary education gross enrollment rate%..%122.9.1 2. 08 Quality of management schools*..*98.3.8

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*119.3.1 5. 03 Secondary education gross enrollment rate,%143.27.6

9. 01 Impact of ICTS on new services & products*..*90.4.1 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*112.3.5 10.02 Internet access in schools*..*121.2.9

A. Environment subindex...104.3.6 1st pillar: Political and regulatory environment...77.3.6 2nd pillar: Business and innovation environment...

121.3.6 B. Readiness subindex...112.3.8 3rd pillar: Infrastructure and digital content...113.2.9 4th pillar: Affordability...

58.5.7 5th pillar: Skills...127.2.9 C. Usage subindex...125.2.8 6th pillar: Individual usage...140.1.6 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 239 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*138.2.4 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*106.4.3 2. 02 Venture capital availability*..

*120.2.1 2. 03 Total tax rate,%profits...127.54.9 2. 04 No. days to start a business...

98.21 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*106.4.5 2. 07 Tertiary education gross enrollment rate%..%12.79.7 2. 08 Quality of management schools*..*115.3.6

4. 03 Internet & telephony competition, 0†2 (best...74.1.86 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*28.4.8 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*125.3.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*121.3.4 10.02 Internet access in schools*..*70.4.3

A. Environment subindex...114.3.5 1st pillar: Political and regulatory environment...130.2.9 2nd pillar: Business and innovation environment...

84.4.1 B. Readiness subindex...34.5.5 3rd pillar: Infrastructure and digital content...74.4.1 4th pillar: Affordability...

3...6. 9 5th pillar: Skills...37.5.5 C. Usage subindex...101.3.3 6th pillar: Individual usage...

Country/Economy Profiles 240 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*20.4.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*8...6. 4 2. 02 Venture capital availability*..

*10.4.1 2. 03 Total tax rate,%profits...7...14.9 2. 04 No. days to start a business...

40.8 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*17.5.7 2. 07 Tertiary education gross enrollment rate%..%87.25.2 2. 08 Quality of management schools*..*28.5.1

4. 03 Internet & telephony competition, 0†2 (best...126.1.00 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*19.5.1 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*4...5. 6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*2...6. 1 10.02 Internet access in schools*..

A. Environment subindex...18.5.1 1st pillar: Political and regulatory environment...24.4.9 2nd pillar: Business and innovation environment...

13.5.3 B. Readiness subindex...38.5.4 3rd pillar: Infrastructure and digital content...30.5.6 4th pillar: Affordability...

85.5.1 5th pillar: Skills...33.5.6 C. Usage subindex...21.5.2 6th pillar: Individual usage...29.5.3 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 241 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*5...5. 5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*5...6. 4 2. 02 Venture capital availability*..

*20.3.5 2. 03 Total tax rate,%profits...58.34.0 2. 04 No. days to start a business...

63.12 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*3...6. 0 2. 07 Tertiary education gross enrollment rate%..%34.61.2 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...76.1.85 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*50.4.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*6...5. 6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*21.5.3 10.02 Internet access in schools*..*10.6.2

A. Environment subindex...5...5. 5 1st pillar: Political and regulatory environment...5...5. 7

2nd pillar: Business and innovation environment...10.5.3 B. Readiness subindex...21.5.7 3rd pillar: Infrastructure and digital content...

15.6.4 4th pillar: Affordability...79.5.2 5th pillar: Skills...28.5.7 C. Usage subindex...12.5.6 6th pillar:

Country/Economy Profiles 242 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*58.3.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*6...6. 4 2. 02 Venture capital availability*..

*3...4. 3 2. 03 Total tax rate,%profits...106.46.3 2. 04 No. days to start a business...

15.5 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*14.5.8 2. 07 Tertiary education gross enrollment rate%..%3...95.3 2. 08 Quality of management schools*..

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*49.4.4 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*16.5.3 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*29.5.2 10.02 Internet access in schools*..*18.5.9

A. Environment subindex...15.5.2 1st pillar: Political and regulatory environment...22.5.0 2nd pillar: Business and innovation environment...

7...5. 4 B. Readiness subindex...5...6. 3 3rd pillar: Infrastructure and digital content...

4...6. 8 4th pillar: Affordability...21.6.4 5th pillar: Skills...32.5.6 C. Usage subindex...11.5.6

Country/Economy Profiles The Global Information technology Report 2014 243 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*66.3.6 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*92.4.5 2. 02 Venture capital availability*..

*80.2.5 2. 03 Total tax rate,%profits...92.41.9 2. 04 No. days to start a business...

32.7 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*114.4.5 2. 07 Tertiary education gross enrollment rate%..%32.63.2 2. 08 Quality of management schools*..*79.4.2

4. 03 Internet & telephony competition, 0†2 (best...137.0.75 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*124.2.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*60.4.6 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*56.4.5 10.02 Internet access in schools*..*19.5.9

A. Environment subindex...51.4.2 1st pillar: Political and regulatory environment...57.4.0 2nd pillar: Business and innovation environment...

54.4.5 B. Readiness subindex...68.4.9 3rd pillar: Infrastructure and digital content...50.4.8 4th pillar: Affordability...

80.5.1 5th pillar: Skills...83.4.7 C. Usage subindex...55.4.0 6th pillar: Individual usage...48.4.5 7th pillar:

Country/Economy Profiles 244 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*148.1.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*115.4.1 2. 02 Venture capital availability*..

*117.2.1 2. 03 Total tax rate,%profits...132.61.7 2. 04 No. days to start a business...

147.144 2. 05 No. procedures to start a business...148.17 2. 06 Intensity of local competition*..

*147.3.0 2. 07 Tertiary education gross enrollment rate%..%13.77.9 2. 08 Quality of management schools*..*76.4.2

4. 03 Internet & telephony competition, 0†2 (best...1...2. 00 5th pillar: Skills

5. 02 Quality of math & science education*..*123.2.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*128.3.5 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*113.3.5 10.02 Internet access in schools*..*106.3.4

A. Environment subindex...145.2.7 1st pillar: Political and regulatory environment...148.2.3 2nd pillar: Business and innovation environment...

140.3.2 B. Readiness subindex...72.4.8 3rd pillar: Infrastructure and digital content...91.3.4 4th pillar: Affordability...

20.6.4 5th pillar: Skills...94.4.5 C. Usage subindex...108.3.1 6th pillar: Individual usage...88.3.1 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 245 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*55.3.8 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*134.3.7 2. 02 Venture capital availability*..

*78.2.6 2. 03 Total tax rate,%profits...65.35.2 2. 04 No. days to start a business...

119.34 2. 05 No. procedures to start a business...119.10 2. 06 Intensity of local competition*..

*51.5.2 2. 07 Tertiary education gross enrollment rate%..%88.24.6 2. 08 Quality of management schools*..*125.3.3

4. 03 Internet & telephony competition, 0†2 (best...69.1.87 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*85.3.9 5. 03 Secondary education gross enrollment rate%..

9. 01 Impact of ICTS on new services & products*..*39.4.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*53.4.5 10.02 Internet access in schools*..*41.5.1

A. Environment subindex...96.3.7 1st pillar: Political and regulatory environment...91.3.5 2nd pillar: Business and innovation environment...

100.3.9 B. Readiness subindex...77.4.7 3rd pillar: Infrastructure and digital content...121.2.7 4th pillar: Affordability...

8...6. 6 5th pillar: Skills...88.4.7 C. Usage subindex...78.3.6 6th pillar: Individual usage...

Country/Economy Profiles 246 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*134.2.5 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*142.3.4 2. 02 Venture capital availability*..

*134.1.9 2. 03 Total tax rate,%profits...53.32.7 2. 04 No. days to start a business...

129.40 2. 05 No. procedures to start a business...58.6 2. 06 Intensity of local competition*..

*118.4.4 2. 07 Tertiary education gross enrollment rate%..%119.10.3 2. 08 Quality of management schools*..*138.2.8

4. 03 Internet & telephony competition, 0†2 (best...141.0.36 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*143.2.3 5. 03 Secondary education gross enrollment rate,%124.46.9

9. 01 Impact of ICTS on new services & products*..*146.2.8 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*142.2.8 10.02 Internet access in schools*..*146.1.7

A. Environment subindex...139.2.9 1st pillar: Political and regulatory environment...143.2.6 2nd pillar: Business and innovation environment...

138.3.3 B. Readiness subindex...120.3.3 3rd pillar: Infrastructure and digital content...129.2.4 4th pillar: Affordability...

83.5.1 5th pillar: Skills...138.2.4 C. Usage subindex...143.2.4 6th pillar: Individual usage...131.1.8 7th pillar:

Country/Economy Profiles The Global Information technology Report 2014 247 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*34.4.3 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*95.4.5 2. 02 Venture capital availability*..

*79.2.5 2. 03 Total tax rate,%profits...8...15.1 2. 04 No. days to start a business...

32.7 2. 05 No. procedures to start a business...34.5 2. 06 Intensity of local competition*..

*48.5.2 2. 07 Tertiary education gross enrollment rate%..%144.2.4 2. 08 Quality of management schools*..*71.4.3

4. 03 Internet & telephony competition, 0†2 (best...93.1.64 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*76.4.0 5. 03 Secondary education gross enrollment rate,%126.45.6

9. 01 Impact of ICTS on new services & products*..*70.4.4 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*85.3.9 10.02 Internet access in schools*..*103.3.5

A. Environment subindex...60.4.1 1st pillar: Political and regulatory environment...59.3.8 2nd pillar: Business and innovation environment...

63.4.3 B. Readiness subindex...126.3.1 3rd pillar: Infrastructure and digital content...130.2.4 4th pillar: Affordability...

124.3.4 5th pillar: Skills...117.3.6 C. Usage subindex...104.3.2 6th pillar: Individual usage...123.2.0 7th pillar:

Country/Economy Profiles 248 The Global Information technology Report 2014 Note: Indicators followed by an asterisk(*)are measured on a 1-to-7 (best) scale.

Country/Economy Profiles†on page 97 1. Political and regulatory environment 6. Individual usage 5. Skills7.

Business usage 4. Affordability8. Government usage 3. Infrastructure and digital content 9. Economic impacts 2. Business and innovation

environment 10. Social impacts 1 2 3 4 5 6 7 The Networked Readiness Index in detail

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies*..*100.3.2 1. 02 Laws relating to ICTS*..

Business and innovation environment 2. 01 Availability of latest technologies*..*103.4.4 2. 02 Venture capital availability*..

*140.1.8 2. 03 Total tax rate,%profits...66.35.3 2. 04 No. days to start a business...

140.90 2. 05 No. procedures to start a business...107.9 2. 06 Intensity of local competition*..

*81.4.9 2. 07 Tertiary education gross enrollment rate%..%134.5.9 2. 08 Quality of management schools*..*81.4.1

4. 03 Internet & telephony competition, 0†2 (best...81.1.79 5th pillar: Skills 5. 01 Quality of educational system*..

5. 02 Quality of math & science education*..*63.4.2 5. 03 Secondary education gross enrollment rate,%133.38.0

9. 01 Impact of ICTS on new services & products*..*100.3.9 9. 02 ICT PCT patents, applications/million pop...

10.01 Impact of ICTS on access to basic services*..*117.3.5 10.02 Internet access in schools*..*119.3.0

A. Environment subindex...133.3.2 1st pillar: Political and regulatory environment...122.3.1 2nd pillar: Business and innovation environment...

133.3.3 B. Readiness subindex...97.4.2 3rd pillar: Infrastructure and digital content...128.2.4 4th pillar: Affordability...

24.6.3 5th pillar: Skills...108.3.8 C. Usage subindex...118.2.9 6th pillar: Individual usage...107.2.4 7th pillar:

148 economies included in The Global Information Technology Report 2014. The data tables are organized into 10 sections,

Environment subindex 1st pillar: Political and regulatory environment 2nd pillar: Business and innovation environment Readiness subindex

3rd pillar: Infrastructure and digital content 4th pillar: Affordability 5th pillar: Skills Usage subindex 6th pillar:

Individual usage 7th pillar: Business usage 8th pillar: Government usage Impact subindex 9th pillar: Economic impacts

economy, this is indicated in a footnote. A detailed description for each indicator can be found in the

RANK COUNTRY/ECONOMY VALUE 1 3. 6 7 1 Singapore...6. 1 2 Finland...5. 7

RANK COUNTRY/ECONOMY VALUE 1 3. 6 7 75 Tanzania...3. 5 76 Swaziland...3. 5

Environment subindex 1st pillar: Political and regulatory environment...255 1. 01 Effectiveness of lawmaking bodies*..

*256 1. 02 Laws relating to ICTS*..*257 1. 03 Judicial independence*..*258 1. 04 Efficiency of legal framework in settling disputes*..

Business and innovation environment...265 2. 01 Availability of latest technologies*..*266 2. 02 Venture capital availability*..

*267 2. 03 Total tax rate...268 2. 04 Time required to start a business...269

2. 06 Intensity of local competition*..*271 2. 07 Tertiary education enrollment rate...272 2. 08 Quality of management schools*..

4. 03 Internet and telephony sectors competition index...284 5th pillar: Skills...285 5. 01 Quality of the educational system*..

5. 02 Quality of math and science education*..*287 5. 03 Secondary education enrollment rate...288

9. 01 Impact of ICTS on new services and products*..*312 9. 02 PCT ICT patents...

10.01 Impact of ICTS on access to basic services*..*318 10.02 Internet access in schools*..*319

regulatory environment  2014 World Economic Forum 256 The Global Information technology Report 2014 3: Data Tables

RANK COUNTRY/ECONOMY VALUE 1 3. 6 7 1 Singapore...6. 1 2 Finland...5. 7

RANK COUNTRY/ECONOMY VALUE 1 3. 6 7 75 Tanzania...3. 5 76 Swaziland...3. 5

RANK COUNTRY/ECONOMY VALUE 1 3. 9 7 1 Luxembourg...5. 9 2 Singapore...5. 8

RANK COUNTRY/ECONOMY VALUE 1 3. 9 7 75 Guatemala...3. 9 76 Sri lanka...3. 9

RANK COUNTRY/ECONOMY VALUE 1 3. 9 7 1 New zealand...6. 7 2 Finland...6. 6

RANK COUNTRY/ECONOMY VALUE 1 3. 9 7 75 Montenegro...3. 6 76 Slovenia...3. 6

RANK COUNTRY/ECONOMY VALUE 1 3. 8 7 1 Singapore...6. 1 2 Finland...6. 1

RANK COUNTRY/ECONOMY VALUE 1 3. 8 7 75 Tanzania...3. 6 76 Philippines...3. 6

RANK COUNTRY/ECONOMY VALUE 1 3. 5 7 1 Finland...5. 9 2 Hong kong SAR...

RANK COUNTRY/ECONOMY VALUE 1 3. 5 7 75 Lesotho...3. 4 76 Armenia...3. 4

RANK COUNTRY/ECONOMY VALUE 1 3. 8 7 1 Finland...6. 2 2 Singapore...6. 1

RANK COUNTRY/ECONOMY VALUE 1 3. 8 7 75 Armenia...3. 6 76 Montenegro...3. 6

RANK COUNTRY/ECONOMY VALUE 1 United states...19 2 Luxembourg...20 3 Japan...21 4 New zealand...

RANK COUNTRY/ECONOMY VALUE 75 Honduras...73 76 Tunisia...74 77 Albania...75 78 Dominican republic...

RANK COUNTRY/ECONOMY VALUE 1 Ireland...21 1 Singapore...21 3 Rwanda...23 4 Austria...

RANK COUNTRY/ECONOMY VALUE 67 Nicaragua...37 67 Philippines...37 67 Seychelles...37 78 Barbados...

Understanding Regulations for Small and Medium-Size Enterprises  2014 World Economic Forum 264 The Global Information technology Report 2014

RANK COUNTRY/ECONOMY VALUE 1 Singapore...150 2 New zealand...216 3 Bhutan...225 4 Korea, Rep...230

RANK COUNTRY/ECONOMY VALUE 74 Slovak Republic...545 76 Portugal...547 77 Bulgaria...564 78 Tunisia...

Understanding Regulations for Small and Medium-Size Enterprises  2014 World Economic Forum 2nd pillar

innovation environment  2014 World Economic Forum 266 The Global Information technology Report 2014 3: Data Tables

RANK COUNTRY/ECONOMY VALUE 1 4. 9 7 1 Finland...6. 5 2 Sweden...6. 5

RANK COUNTRY/ECONOMY VALUE 1 4. 9 7 75 Thailand...4. 9 76 Bosnia and herzegovina...4. 9

RANK COUNTRY/ECONOMY VALUE 1 2. 7 7 1 Hong kong SAR...4. 6 2 Qatar...

RANK COUNTRY/ECONOMY VALUE 1 2. 7 7 75 Colombia...2. 6 76 Mexico...2. 6

2. 02 Venture capital availability *In your country, how easy is it for entrepreneurs with innovative

but risky projects to find venture capital? 1â= extremely difficult 7â= extremely easy 2012†2013 weighted average

RANK COUNTRY/ECONOMY VALUE 1 Macedonia, FYR...8. 2 2 Timor-Leste...11.0 3 Qatar...

RANK COUNTRY/ECONOMY VALUE 75 Mozambique...37.5 76 El salvador...38.1 77 Armenia...38.8 78 Honduras...39.2

Sum of profit tax, labor tax and social contributions, property taxes, turnover taxes, and other taxes,

as a share(%)of commercial profits 2013 SOURCE: World bank/International finance corporation, Doing Business 2014: Understanding Regulations for Small and Medium-Size Enterprises

 2014 World Economic Forum The Global Information technology Report 2014 269 3: Data Tables RANK COUNTRY/ECONOMY VALUE

1 New zealand...1 2 Georgia...2 2 Macedonia, FYR...2 2 Rwanda...2 5 Australia...

RANK COUNTRY/ECONOMY VALUE 75 Germany...15 76 Benin...15 76 Cameroon...15 76 Colombia...

Understanding Regulations for Small and Medium-Size Enterprises  2014 World Economic Forum 270 The Global Information technology Report 2014

RANK COUNTRY/ECONOMY VALUE 1 Canada...1 1 New zealand...1 3 Armenia...2 3 Georgia...2

RANK COUNTRY/ECONOMY VALUE 58 United arab emirates...6 58 United kingdom...6 58 United states...6 58 Yemen...6

Understanding Regulations for Small and Medium-Size Enterprises  2014 World Economic Forum The Global Information technology Report 2014 271

RANK COUNTRY/ECONOMY VALUE 1 4. 9 7 1 Japan...6. 2 2 Taiwan, China...

RANK COUNTRY/ECONOMY VALUE 1 4. 9 7 75 Dominican republic...4. 9 76 Nigeria...4. 9

2. 06 Intensity of local competition *In your country, how intense is competition in the local markets?

1â= not intense at all; 7â= extremely intense 2012†2013 weighted average SOURCE: World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions

RANK COUNTRY/ECONOMY VALUE 1 Korea, Rep...100.8 2 Finland...95.5 3 United states...95.3 4 Greece8...

RANK COUNTRY/ECONOMY VALUE 75 Paraguay11...34.5 76 Dominican Republic5...34.0 77 Bahrain12...33.5 78 Algeria12...

RANK COUNTRY/ECONOMY VALUE 1 4. 2 7 1 Switzerland...6. 1 2 Belgium...6. 0

RANK COUNTRY/ECONOMY VALUE 1 4. 2 7 75 Seychelles...4. 2 76 Venezuela...4. 2

RANK COUNTRY/ECONOMY VALUE 1 3. 5 7 1 Qatar...5. 6 2 Singapore...5. 1

RANK COUNTRY/ECONOMY VALUE 1 3. 5 7 75 Mauritius...3. 5 76 Tanzania...3. 5

RANK COUNTRY/ECONOMY VALUE 1 Iceland3...54,817. 2 2 Norway3...29,244. 2 3 Canada3...18,510. 4

RANK COUNTRY/ECONOMY VALUE 75 Croatia...2, 500.1 76 Mexico3...2, 449.5 77 Jordan...2, 369.7

RANK COUNTRY/ECONOMY VALUE 1 Azerbaijan...100.0 1 Bahrain...100.0 1 Bhutan...100.0 1 Chile8...

RANK COUNTRY/ECONOMY VALUE 58 Morocco...99.0 58 Philippines8...99.0 58 Portugal...99.0 58 Tunisia...

RANK COUNTRY/ECONOMY VALUE 1 Luxembourg...4, 088.5 2 Hong kong SAR...1, 426.6 3 Malta...

RANK COUNTRY/ECONOMY VALUE 75 Timor-Leste...17.5 76 Albania...17.4 77 Indonesia...17.1 78 CÃ'te d†Ivoire...

RANK COUNTRY/ECONOMY VALUE 1 Iceland...3, 139.3 2 Netherlands...2, 803.7 3 Korea, Rep...2, 751.6

RANK COUNTRY/ECONOMY VALUE 75 Cape verde...24.3 76 Ukraine...23.5 77 Moldova...23.0 78 Dominican republic...

RANK COUNTRY/ECONOMY VALUE 1 4. 9 7 1 Iceland...6. 6 2 Finland...6. 5

RANK COUNTRY/ECONOMY VALUE 1 4. 9 7 75 Oman...5. 1 76 Mauritius...5. 0

RANK COUNTRY/ECONOMY VALUE 1 Liberia3...0. 00 2 Sierra Leone3...0. 00 3 Hong kong SAR...

RANK COUNTRY/ECONOMY VALUE 75 El Salvador3...0. 26 76 Mozambique...0. 26 77 Venezuela...

RANK COUNTRY/ECONOMY VALUE 1 Sri lanka...8. 22 2 Israel3...8. 39 3 Bangladesh...10.37

RANK COUNTRY/ECONOMY VALUE 75 Canada...32.57 76 Paraguay...32.63 77 Norway...33.89 78 Portugal...

RANK COUNTRY/ECONOMY VALUE 1 Argentina1...2. 00 1 Australia5...2. 00 1 Austria6...2. 00

RANK COUNTRY/ECONOMY VALUE 74 Ukraine19...1. 86 76 United Kingdom16...1. 85 77 Cape Verde17...

4. 03 Internet and telephony sectors competition index Level of competition index for Internet services, international long distance services,

and mobile telephone services on a 0-to-2 (best) scale 2010 or most recent SOURCE:

Authors†calculations based onâ International Telecommunication Union (ITU), ITU World Telecommunication Regulatory Database (accessed December 2013

RANK COUNTRY/ECONOMY VALUE 1 3. 7 7 1 Switzerland...6. 0 2 Finland...5. 9

RANK COUNTRY/ECONOMY VALUE 1 3. 7 7 75 Panama...3. 6 76 Cambodia...3. 6

*How well does the educational system in your country meet the needs of a competitive economy?

RANK COUNTRY/ECONOMY VALUE 1 4. 0 7 1 Singapore...6. 3 2 Finland...6. 3

RANK COUNTRY/ECONOMY VALUE 1 4. 0 7 75 Kazakhstan...4. 1 76 Zambia...4. 0

5. 02 Quality of math and science education *In your country, how would you assess the quality of math and science education in schools?

1â= extremely poor†among the worst in the world; 7â= excellent†among the best in the world 2012†2013 weighted average

RANK COUNTRY/ECONOMY VALUE 1 Australia...133.0 2 Spain...128.5 3 Netherlands...128.4 4 New zealand...

RANK COUNTRY/ECONOMY VALUE 75 Bosnia and herzegovina...89.3 76 Jordan...89.1 77 Turkey...88.9 78 Kyrgyz Republic...

RANK COUNTRY/ECONOMY VALUE 1 Estonia...99.8 2 Latvia...99.8 3 Azerbaijan5...99.8 4 Georgia...99.7

RANK COUNTRY/ECONOMY VALUE 75 Malaysia6...93.1 76 South africa...93.0 77 Indonesia...92.8 78 Myanmar...

RANK COUNTRY/ECONOMY VALUE 1 Hong kong SAR...229.2 2 Saudi arabia...187.4 3 Kazakhstan...185.8 4 Russian Federation...

RANK COUNTRY/ECONOMY VALUE 75 Spain...108.4 76 Iceland...108.1 77 Georgia...107.8 78 Ireland...

RANK COUNTRY/ECONOMY VALUE 1 Iceland...96.2 2 Norway...95.0 3 Sweden...94.0 4 Denmark...

RANK COUNTRY/ECONOMY VALUE 75 Egypt...44.1 76 Venezuela...44.0 77 Moldova...43.4 78 China...

RANK COUNTRY/ECONOMY VALUE 1 Netherlands...97.2 2 Iceland...96.0 3 Bahrain...92.7 4 Denmark...

RANK COUNTRY/ECONOMY VALUE 75 Panama...38.3 76 Egypt...37.9 77 Iran, Islamic Rep...37.0

RANK COUNTRY/ECONOMY VALUE 1 Korea, Rep...97.4 2 Iceland...95.0 3 Netherlands...94.0 4 Luxembourg...

RANK COUNTRY/ECONOMY VALUE 75 Colombia...32.1 76 Georgia...32.0 77 Panama...31.6 78 Iran, Islamic Rep...26.5

RANK COUNTRY/ECONOMY VALUE 1 Switzerland...39.9 2 Netherlands...39.8 3 Denmark...38.8 4 France...

RANK COUNTRY/ECONOMY VALUE 75 Venezuela...6. 7 76 Suriname...5. 5 77 Ecuador...5. 3

RANK COUNTRY/ECONOMY VALUE 1 Singapore...126.1 2 Japan...115.1 3 Finland...106.6 4 Korea, Rep...105.1

RANK COUNTRY/ECONOMY VALUE 75 Mongolia...18.4 76 China...16.9 77 Turkey...16.5 78 Dominican republic...

RANK COUNTRY/ECONOMY VALUE 1 5. 5 7 1 Iceland...6. 7 2 United kingdom...6. 6

RANK COUNTRY/ECONOMY VALUE 1 5. 5 7 75 Mongolia...5. 6 76 Hungary...5. 6

RANK COUNTRY/ECONOMY VALUE 1 4. 7 7 1 Sweden...6. 2 2 Iceland...6. 2

RANK COUNTRY/ECONOMY VALUE 1 4. 7 7 75 Trinidad and tobago...4. 7 76 Croatia...4. 7

RANK COUNTRY/ECONOMY VALUE 1 3. 6 7 1 Switzerland...5. 8 2 Finland...5. 7

RANK COUNTRY/ECONOMY VALUE 1 3. 6 7 75 Mexico...3. 5 76 Rwanda...3. 5

RANK COUNTRY/ECONOMY VALUE 1 Japan1...301.1 2 Sweden1...294.5 3 Switzerland1...293.5 4 Finland1...

RANK COUNTRY/ECONOMY VALUE 75 Egypt1...0. 6 76 Sri Lanka1...0. 6 77 Azerbaijan1...

RANK COUNTRY/ECONOMY VALUE 1 4. 8 7 1 Finland...6. 2 2 Switzerland...6. 2

RANK COUNTRY/ECONOMY VALUE 1 4. 8 7 75 Jamaica...4. 8 76 Cyprus...4. 8

RANK COUNTRY/ECONOMY VALUE 1 4. 4 7 1 United kingdom...6. 3 2 Korea, Rep...6. 2

RANK COUNTRY/ECONOMY VALUE 1 4. 4 7 75 Brunei Darussalam...4. 5 76 Mexico...

*In your country, to what extent do businesses use the Internet for selling their goods and services to consumers?

RANK COUNTRY/ECONOMY VALUE 1 4. 0 7 1 Switzerland...5. 6 2 Finland...5. 5

RANK COUNTRY/ECONOMY VALUE 1 4. 0 7 75 Poland...4. 0 76 Dominican republic...4. 0

RANK COUNTRY/ECONOMY VALUE 1 4. 0 7 1 United arab emirates...5. 9 2 Qatar...5. 9

RANK COUNTRY/ECONOMY VALUE 1 4. 0 7 75 Sierra leone...3. 9 76 Mexico...3. 9

RANK COUNTRY/ECONOMY VALUE 1 Korea, Rep...1. 00 1 Singapore...1. 00 1 United states...

RANK COUNTRY/ECONOMY VALUE 74 Tunisia...0. 48 76 Ethiopia...0. 47 77 Guatemala...0. 46

RANK COUNTRY/ECONOMY VALUE 1 4. 3 7 1 Rwanda...6. 2 2 United arab emirates...6. 1

RANK COUNTRY/ECONOMY VALUE 1 4. 3 7 75 Jamaica...4. 3 76 Bangladesh...4. 3

*In your country, how successful is the government in promoting the use of information and communication technologies (ICTS?

RANK COUNTRY/ECONOMY VALUE 1 4. 3 7 1 Finland...5. 8 2 Korea, Rep...5. 7

RANK COUNTRY/ECONOMY VALUE 1 4. 3 7 75 Ghana...4. 3 76 Cyprus...4. 3

9. 01 Impact of ICTS on new services and products *In your country, to what extent do ICTS enable new business models?

1â= not at all; 7â= to a great extent 2012†2013 weighted average SOURCE: World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions

RANK COUNTRY/ECONOMY VALUE 1 Japan1...118.9 2 Finland1...110.1 3 Sweden1...88.8 4 Korea, Rep. 1...87.8

RANK COUNTRY/ECONOMY VALUE 75 Azerbaijan1...0. 1 76 Colombia1...0. 1 77 Jordan1...0. 1

Number of applications for information and communication technology†related patents filed under the Patent Cooperation Treaty (PCT) per

RANK COUNTRY/ECONOMY VALUE 1 4. 1 7 1 Finland...5. 7 2 Qatar...5. 5

RANK COUNTRY/ECONOMY VALUE 1 4. 1 7 75 Guyana...4. 1 76 Barbados...4. 1

RANK COUNTRY/ECONOMY VALUE 1 Luxembourg...57.2 2 Singapore10...51.0 3 Switzerland...49.8 4 Sweden...

RANK COUNTRY/ECONOMY VALUE 75 Brazil...20.5 76 Mauritius...20.4 77 Turkey...20.2 78 Jamaica10...

RANK COUNTRY/ECONOMY VALUE 1 4. 2 7 1 Qatar...6. 1 2 United arab emirates...6. 1

RANK COUNTRY/ECONOMY VALUE 1 4. 2 7 75 Guatemala...4. 1 76 Tunisia...4. 1

10.01 Impact of ICTS on access to basic services *In your country, to what extent do ICTS enable access for all citizens to basic services (e g.,

, health education, financial services, etc 1â= not at all; 7â= to a great extent 2012†2013 weighted average SOURCE: World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions

RANK COUNTRY/ECONOMY VALUE 1 4. 2 7 1 Iceland...6. 6 2 Finland...6. 6

RANK COUNTRY/ECONOMY VALUE 1 4. 2 7 75 Jamaica...4. 1 76 Guyana...4. 1

RANK COUNTRY/ECONOMY VALUE 1 4. 1 7 1 Singapore...6. 1 2 United arab emirates...6. 0

RANK COUNTRY/ECONOMY VALUE 1 4. 1 7 75 Guyana...4. 1 76 Costa rica...4. 1

*In your country, to what extent does the use of ICTS by the government improve the quality of government services to citizens?

RANK COUNTRY/ECONOMY VALUE 1 Korea, Rep...1. 00 1 Netherlands...1. 00 3 Kazakhstan...

RANK COUNTRY/ECONOMY VALUE 71 Poland...0. 18 71 Uruguay...0. 18 77 Burkina faso...0. 16

online information and participatory tools and services to their citizens 2012 SOURCE: United nations, United nations E-Government Survey 2012:

scores for all economies on this particular indicator. The indicators derived from the 2012 and 2013 editions of the

Political and regulatory environment 1. 01 Effectiveness of lawmaking bodies *How effective is your national parliament/congress as a law

The list of procedural steps compiled for each economy traces the chronology of a commercial dispute before the relevant court

Medium-Size Enterprises  2014 World Economic Forum 324 The Global Information technology Report 2014 Technical Notes and Sources

Medium-Size Enterprises 2nd pillar: Business and innovation environment 2. 01 Availability of latest technologies

*In your country, to what extent are the latest technologies available? 1=not available at all; 7=widely available

2. 02 Venture capital availability *In your country, how easy is it for entrepreneurs with innovative

but risky projects to find venture capital? 1=extremely difficult; 7=extremely easy 2012†2013 weighted average

Sum of profit tax, labor tax and social contributions, property taxes, turnover taxes, and other taxes as a share(%)of

commercial profits 2013 The total tax rate measures the amount of taxes and mandatory contributions borne by the business in the second year of

operation, expressed as a share of commercial profit. Doing Business 2014 reports the total tax rate for calendar year 2012

profit or corporate income taxes; social contributions and labor taxes paid by the employer (in respect of which all mandatory contributions

Medium-Size Enterprises 2. 04 Time required to start a business Number of days required to start a business 2013

Medium-Size Enterprises 2. 05 Number of procedures required to start a business Number of procedures required to start a business 2013

Medium-Size Enterprises 2. 06 Intensity of local competition *In your country, how intense is competition in the local

markets? 1=not intense at all; 7=extremely intense 2012†2013 weighted average Source: World Economic Forum, Executive Opinion Survey

2012 and 2013 editions 2. 07 Tertiary education enrollment rate Gross tertiary education enrollment rate(%)2011 Tertiary enrollment rate is the ratio of total enrollment, regardless

4. 03 Internet and telephony sectors competition index Level of competition index for Internet services, international

long distance services, and mobile telephone services on a 0-to-2 (best) scale 2010 or most recent

This variable measures the degree of liberalization in 19 categories of ICT services, including 3g telephony, retail Internet access

services, international long distance calls, and international gateways. For each economy, the level of competition in each

of the categories is assessed as follows: monopoly, partial competition, and full competition. The results reflect the situation

as of 2010 for the majority of countries (for others, data are available as of 2009,2011, or 2012.

The index is calculated as the average of points obtained in each of the 19 categories for

which data are available. Full liberalization across all categories yields a score of 2, the best possible score.

the needs of a competitive economy? 1=not well at all; 7 =extremely well 2012†2013 weighted average

5. 02 Quality of math and science education *In your country, how would you assess the quality of math

and science education in schools? 1=extremely poor†among the worst in the world; 7=excellent†among the best

Subscriptions to public mobile data services, private trunked mobile radio, telepoint or radio paging, and telemetry services

are excluded also. It includes all mobile cellular subscriptions that offer voice communications Source: International Telecommunication Union (ITU), ITU World

Telecommunication/ICT Indicators Database 2013 (December 2013 edition 6. 02 Internet users Percentage of individuals using the Internet 2012

for selling their goods and services to consumers? 1=not at all; 7=to a great extent 2012†2013 weighted average

measured as the number of services provided as a percentage of the maximum services in the corresponding stage.

Examples of services include online presence, deployment of multimedia content, governments†solicitation of citizen input, widespread

data sharing, and use of social networking. For more information about the methodology, consult www2. unpan. org/egovkb

promoting the use of information and communication technologies (ICTS? 1=not successful at all; 7=extremely

9. 01 Impact of ICTS on new services and products *In your country, to what extent do ICTS enable new business

Number of applications for information and communication technology†related patents filed under the Patent Cooperation Treaty (PCT) per million population 2010†2011

and communication technologies by priority date and inventor nationality, using a fractional count if an application is filed by

10.01 Impact of ICTS on access to basic services *In your country, to what extent do ICTS enable access for all

citizens to basic services (e g.,, health education, financial services, etc.?1=not at all; 7=to a great extent 2012†2013 weighted average

Source: World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 10.02 Internet access in schools

government improve the quality of government services to citizens? 1=not at all; 7=to a great extent 2012†2013

services to their citizens 2012 According to the United nations, the E-Participation Index assesses the quality and usefulness of information and services

provided by a country for the purpose of engaging its citizens in public policy making through the use of e-government programs

a range of strategy, regulation, stakeholder management business in society, and performance transformation topics in the telecommunications, technology, and media sectors

Senior Economist at the Global Competitiveness and Benchmarking Network at the World Economic Forum In this capacity, he carries out research on national

innovation and information and communication technologies in fostering competitiveness and is Co-Editor of The Global

Bilbao-Osorio holds a degree in Economics from the Universidad Comercial de Deusto (Spain), a Master in

Roberto Crotti is a Quantitative Economist with the Global Competitiveness and Benchmarking Network at the

are quantitative research, forecasting, macroeconomics and public economics. Prior to joining the Forum, he worked as an Analyst in the private consulting and

forecasting sector. Mr Crotti holds an undergraduate degree in Economics/Economic policy from Universitã Cattolica del Sacro Cuore in Milan, Italy;

an MA in Economics from Boston University in the United states, and is currently enrolled in a Phd program in Economics at the Graduate

Institute Geneva in Switzerland Bahjat El-Darwiche Bahjat El-Darwiche is a Partner with Booz & Company

based in Beirut. He is the leader of the firm†s Communications, Media, and Technology practice in the

Middle east. He specializes in communications, media and technology and has led engagements in the areas of telecommunications-sector strategy development

policymaking and regulatory management, digitization business development and strategic investments, and corporate management as well as governance, operating

models, and restructuring  2014 World Economic Forum About the Authors 330 The Global Information technology Report 2014

economics, and stakeholder management and worked extensively in this area both at Mckinsey and prior to

Mr Enrã quez has an AB in Economics from Harvard university and did his doctoral work in Economics

at the University of California at Berkeley, where he focused on the economic dynamics of interconnection among

Bureau Chief and US Business editor of The Economist and a Senior Researcher at Britain†s Institute for Fiscal Studies

Haynes holds an MA in Philosophy, Politics and Economics from Keble College, Oxford John Garrity

economic growth, competitiveness, social inclusion and environmental protection. His research covers the expansion of fixed and wireless broadband, national

Internet protocol network traffic demand, and Internet governance. Previously he was a manager in Cisco†s

Strategy and Economics group, guiding strategic direction for the Emerging Markets organization, a business unit with

He holds a Master in Applied Economics from Ohio State university Ferry C. Grijpink Ferry C. Grijpink is a Principal in Mckinsey†s Singapore

information technology services company. He joined HCL in 1993, and has held since a series of leadership

HCL€ s Infrastructure Services Division. In this role, he led the company†s foray into global markets through its pioneering

Remote Infrastructure Management (RIM) Services, going on to lead that Division to become a $1 billion business

and the first hosted pay-by-use Enterprise Systems Management Framework, called MTAASTM. He is also

services are expanding addressable blue ocean markets for HCL and successfully delivering a differentiated value

generation IT services. Mr Gupta has a BSC in Physics and an MSC Engineering from University of Liverpool

transformation of their business models. He specializes in customer interface and organizations, the development of strategies that capture value from data, and how to

embrace opportunities from big data/advanced analytics Bruno Lanvin Bruno Lanvin is the Executive director of INSEAD€ s

numerous books and articles on international economics information technology, and development, he holds a BA in Mathematics and Physics, an MBA from Ecole des

Economics from the University of Paris I †La Sorbonne David Meer David Meer is a Partner at Booz

New york. He leads the Demand Analytics group, the firm†s expert capability in consumer insight and marketing

policies globally by engaging with stakeholders and raising awareness of potentially disruptive impacts of emerging

Research in motion, Avaya Communications, Lucent Technologies, and Bell laboratories. She received her Phd in Electrical engineering from Columbia University, and

Laboratory and the MIT Media Lab Entrepreneurship Program, co-leads the World Economic Forum†s Big data

world in areas such as broadband, IP-enabled services wireless and spectrum policy, security, privacy, Internet

University, and is a Communications Program Fellow at the Aspen Institute. He is a member of the US Department of

Communications and Information Policy. He received his BA and Phd from the University of Wisconsin-Madison

in regulation, regulatory economics, and stakeholder management for the past five years. He has been a

industry stakeholders in Brussels such as the European Telecommunications Network Operators†Association ETNO), the European Competitive Telecommunications

obtained A BS and an MA in Economics from Los Andes University in Colombia, and an MBA with high honours from

and develop next-generation digital services. He has written extensively on digital strategy and technology-driven

opportunity to dive into the solutions being created using TIBCO software to solve some of the most complex and

Economy and Values Research center Manuk Hergnyan, Chairman Sevak Hovhannisyan, Board member and Senior Associate Gohar Malumyan, Research Associate

Julie Toth, Chief Economist Innes Willox, Chief executive Austria Austrian Institute of Economic Research (WIFO Karl Aiginger, Director

Entrepreneurship, Governance and Strategy Wim Moesen, Professor Leo Sleuwaegen, Professor, Competence Centre Entrepreneurship, Governance and Strategy

Benin CAPOD€ Conception et Analyse de Politiques de Dà veloppement Epiphane Adjovi, Director Sosthene Gnansounou, Lead Economist

Wilfried Houedokou, Economist Bhutan Bhutan Chamber of commerce & Industry Sherab Lhamo, Research Officer Phub Tshering, Secretary general

Druk Holding & Investment Randall Krantz, Strategy Adviser Bosnia and herzegovina MIT Center, School of economics and Business in Sarajevo

University of Sarajevo Zlatko Lagumdzija, Professor Zeljko Sain, Executive director Jasmina Selimovic, Assistant Director Botswana Botswana National Productivity Centre

Services Department Brazil Fundaã§Ã£o Dom Cabral, Innovation Center Carlos Arruda, Associate dean for Business Partnership

Fabiana Madsen, Economist and Associate Researcher Samuel Siewers, Bachelor Student in Economics Movimento Brasil Competitivo (MBC

Carolina Aichinger, Project Coordinator Erik Camarano, Chief executive officer Partner Institutes  2014 World Economic Forum Partner Institutes

Economics and Management Cambodia Nuppun Institute for Economic Research (NUPPUN Pheakdey Em, Research Associate Pisey Khin, Director

Institute of Economic system and Management, National Development and Reform Commission Chen Wei, Research Fellow Dong Ying, Professor

University of Finance and Economics Bojuan Zhao, Professor Fan Yang, Professor Jian Wang, Associate professor Hongye Xiao, Professor

Rodrigo Moreira, Director of Enterprise Development Sara Patricia Rivera, Research Analyst John Rodrã guez, Project Manager

Anzoumane Diabakate, Head of communications Nicolas Djibo, President Marie-Gabrielle Varlet, Director General Croatia National Competitiveness Council

Iman Al-Ayouty, Senior Economist Omneia Helmy, Acting Executive director and Director of Research Estonia Estonian Institute of Economic Research (ECES

ETLA€ The Research Institute of the Finnish Economy Markku Kotilainen, Research director Petri Rouvinen, Research director Vesa Vihriã¤lã¤,Managing director

Ralf Fendel, Professor of Monetary Economics Michael Frenkel, Professor, Chair of Macroeconomics and International Economics

Ghana Association of Ghana Industries (AGI Patricia Addy, Projects Officer Nana Owusu-Afari, President Seth Twum-Akwaboah, Executive director

Greece SEV Hellenic Federation of Enterprises Michael Mitsopoulos, Senior Advisor, Infrastructures and Business Environment Thanasis Printsipas, Economist, Entrepreneurship

Guatemala FUNDESA Felipe Bosch G.,President of the Board of directors Pablo Schneider, Economic Director Juan carlos Zapata, Chief executive officer

Guinea Confã dã ration Patronale des Entreprises de Guinã e Mohamed BÃ nogo Conde, Secretary-general

Guyana Institute of Development Studies, University of Guyana Karen Pratt, Research Associate Clive Thomas, Director

David O†Rear, Chief Economist Federation of Hong kong Industries Alexandra Poon, Director Hungary KOPINT-Tà RKI Economic Research Ltd

Center for Industry, SME & Business Competition Studies University of Trisakti Tulus Tambunan, Director Iran, Islamic Republic of

Conor Hand, Economist Israel Manufacturers Association of Israel (MAI Dan Catarivas, Foreign Trade & International Relations Director

William Lawrence, Director, Professional Services Unit Paul Simmonds, Executive director and Professor Japan Keio University Yoko Ishikura, Professor, Graduate school of Media Design

Economic policy Institute Lola Abduhametova, Program Coordinator Marat Tazabekov, Chairman Lao PDR Enterprise & Development Consultants Co.,Ltd

Latvia Stockholm School of economics in Riga Karlis Kreslins, EMBA Programme Director Anders Paalzow, Rector Lebanon Bader Young Entrepreneurs Program

Ona Grigiene, Deputy Head, Knowledge Economy and Special Surveys Statistics Division Vilija Lapeniene, Director General

Gediminas Samuolis, Head, Knowledge Economy and Special Surveys Statistics Division Luxembourg Luxembourg Chamber of commerce Christel Chatelain, Research Analyst

Carlo Thelen, Chief Economist, Member of the Managing Board Macedonia, FYR National Entrepreneurship and Competitiveness Council

NECC Dejan Janevski, Project Coordinator Madagascar Centre of Economic Studies, University of Antananarivo Ravelomanana Mamy Raoul, Director

Board of Investment, Mauritius Manaesha Fowdar, Investment Executive, Competitiveness Khoudijah Maudarbocus-Boodoo, Director Ken Poonoosamy, Managing director

Joint Economic Council Raj Makoond, Director Mexico Center for Intellectual Capital and Competitiveness Erika Ruiz Manzur, Executive director

Renã Villarreal Arrambide, President and Chief executive Officer Rodrigo David Villarreal Ramos, Director Instituto Mexicano para la Competitividad (IMCO

Ministry of the Economy Adolfo Cimadevilla Cervera, Technical Secretary for Competitiveness Sergio Merino Gonzã¡lez, Deputy General Director for

Munkhsoyol Baatarjav, Manager of Economic policy Erdenejargal Perenlei, Executive director  2014 World Economic Forum Partner Institutes

Public Authority for Investment Promotion and Export Development (PAIPED Mehdi Ali Juma, Expert for Economic Research

Michael B. Mundo, Chief Economist Marc P. Opulencia, Deputy Director Peter Angelo V. Perfecto, Executive director

Foundation for the Advancement of Economics (FREN Aleksandar Radivojevic, Project Coordinator Bojan Ristic, Researcher Jelena Zarkovic Rakic, Director

Plutus Auditing & Accounting Services Nicolas Boulle, Partner Marco L. Francis, Partner Singapore Economic Development Board

Kgatlaki Ngoasheng, Executive director, Economic policy Spain IESE Business school, International Center for Competitiveness Marã a Luisa Blã¡

Dayenne Wielingen Verwey, Economic policy Officer Swaziland Federation of Swaziland Employers and Chamber of Commerce Mduduzi Lokotfwako, Coordinator, Trade & Commerce

International University of Entrepreneurship and Technology Association (IUET Thomas Andersson, President Switzerland University of St gallen, Executive School of management

Tobias Trã tsch, Communications Manager Taiwan, China Council for Economic Planning and Development, Executive Yuan

Vladimir Dubrovskiy, Leading Economist United arab emirates Competitiveness Office Of Abu dhabi H. E. Mohammed Omar Abdulla, Undersecretary

LSE Enterprise Ltd, London School of economics and Political Science Adam Austerfield, Director of Projects Bregtje Kamphuis, Project Officer/Researcher

CONAPRI€ The Venezuelan Council for Investment Promotion Litsay Guerrero, Economic Affairs and Investor Services Manager

Eduardo Porcarelli, Executive director Vietnam Ho chi minh city Institute for Development Studies (HIDS Nguyen Trong Hoa, Professor and President

management magazine, strategy+business, is available at strategy-business. com. The Ideation Center, Booz & Company†s leading think tank in the middle East,

opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.

Information and communication technologies (ICTS) have evolved into key enablers across industries while proving to be powerful drivers of enhanced living conditions and opportunities around the globe

ICTS have changed the world dramatically over the last decade or so, and they are bound to continue

preparedness of economies to leverage the networked economy, providing a unique platform for public-private dialogue on best policies and for determining

measures the extent to which 148 economies, from both the developed and developing worlds, take

In addition, the Report includes detailed profiles for the 148 economies covered this year together with data tables for each of the 54 indicators used in the computation of the NRI

< Back - Next >

Overtext Web Module V3.0 Alpha
Copyright Semantic-Knowledge, 1994-2011