Synopsis: Entrepreneurship: Enterprise:


Mid-WestResearchandInnovationStrategy2014-2018.pdf.txt

Table 3. 1%Breakdown of Enterprises & Employees in the Midwest Region 21 Table 3. 2 Midwest Employment by Sector Q1 2012, based on FÃ S

Figure 4. 1 Existing Enterprise Support Centres in the Midwest Region 34 Figure 5. 1 Identifi ed Industries for Smart Specialisation

Jobs, Enterprise & Innovation/Forfã¡s have prepared a National Smart Specialisation Strategy which will meet the ex-ante conditionality requirements of the EU. However, with funding becoming

Agencies such as Enterprise Ireland, IDA Ireland and Chambers Ireland provide invaluable business and innovation support.

Nexus, the Hartnett Enterprise & Acceleration Centre, Community Enterprise Centres and Enterprise Ireland/IDA Technology Centres providing extensive services in the Region.

support agencies, local authorities, Local Enterprise Offi ces and Chambers of Commerce all have an important role to play in the implementation of this Strategy.

In Ireland, the Department of Jobs, Enterprise & Innovation (DJEI)/ Forfã¡s have prepared a National Smart

small and medium-sized enterprises. 7 2. 1. 4 HORIZON 2020 Horizon 2020 is the financial instrument of the EU

COSME is the EU programme for the Competitiveness of Enterprises and Small and Medium-sized

Enterprises (SMES) in the period 2014 to 20208. COSME has a total budget of approximately â 2. 3

Enterprise and Innovation (DJEI) Action Plans for Jobs 2012-2014 have identified the need to target

8 http://ec. europa. eu/enterprise/initiatives/cosme/index en. htm 9 http://www. wheel. ie/sites/default/files/Consultation%20process%20on%20partnership%20agreement%202014%20

considered to be critical to the development of enterprise and economy in the region (Figure 2. 1

innovation, enterprise and start-ups, and developing and diversifying the skills and knowledge of the population.

there is capacity to increase industry and enterprise activity and to expand the employment base in the Midwest Region

3. 2 Enterprise Activities in the Midwest Region Figures from the CSO (2011) Business Demography highlight

that the number of active enterprises in the Midwest Region is approximately 18,150, with a breakdown comparative to

accounts for the largest number of active enterprises at 7, 156. Figures indicate that SMES comprise 99.8%of the total

active enterprises in the Region and account for over 80%of the total people employed by enterprises.

Large enterprises >250 employees) account for less than 1%of the total active enterprises; however, they account for 20%of total employees

in enterprises. Large enterprises and foreign direct investment FDI) are both a significant economic contributor and employer

in the Midwest Region 21 Research & Innovation Strategy for the Midwest Region of Ireland 2014-2018

11 Limerick/Shannon Gateway and Ennis Hub as identified in the National Spatial Strategy & Midwest Regional

Planning Guidelines 12 Source: Higher education Authority <12 10-49 50-249 250 +%Breakdown of Enterprises & Employees

0 %20 %40 %60 %80 %100 %Enterprises Employees Table 3. 1%Breakdown of Enterprises & Employees in the Midwest Region

Source: CSO Business Demography 2011 & MWRA Analysis CSO figures from Q1 2012 indicate that industry was the largest employer in the Midwest Region

employing 16%of the total workforce, with a further 14%employed in the wholesale and retail

Enterprise Ireland†s Innovation Voucher initiative was developed to build links between Ireland†s public knowledge providers (i e.

The Innovation Partnership Programme, coordinated by Enterprise Ireland, can provide up to 80 %of the cost of research work to develop new and improved products, processes or services, or

jointly funded by Samco and Enterprise Ireland. This project has been highly beneficial to Samco. UCD have developed a process whereby the dairy sector

Enterprise Ireland Enterprise Ireland†s Competitive Start Funds provide young companies with vital early stage funding

to test the market for their products and ideas, while New Frontiers is Enterprise Ireland†s national

entrepreneur development programme for innovative, early-stage start-ups. The uptake of both of these by entrepreneurs in the Midwest Region was low in 2012 compared to other Irish regions

The BERD of Enterprise Ireland supported companies indicate the Midwest Region performs lower than some of its regional counterparts.

figures outlined in Table 3. 5 indicate the investments made by Enterprise Ireland companies 27

between University college Cork and the Minister for Enterprise, Trade and Innovation. Located in Cork City it is one of Europe†s leading research centres

Additionally, the national enterprise and innovation support agencies, such as Enterprise Ireland, IDA and the Local

Enterprise Offices, provide a wide range of services which help to promote a culture of

innovation in the Midwest 31 Research & Innovation Strategy for the Midwest Region of Ireland 2014-2018

Enterprise Ireland†s Technology Gateway Programme has established a nationwide network of 12 industry-focused Gateways based in the Institutes of Technology, one

4. 2. 4 Enterprise Ireland/IDA Technology Centres The current Programme for Government has highlighted the importance of introducing companies

The centres are a joint initiative between Enterprise Ireland and IDA Ireland which allows Irish companies

The Enterprise Research Centre in the University of Limerick has worked in collaboration with industry on a number of research initiatives.

18 Enterprise Ireland and The National Association of Community Enterprise Centres Report 2014 entitled †Growth through Procurement†Enterprise Ireland has increased funding towards developing

industry linkages to support SMES to collaborate and develop partnerships to successfully bid for Irish, European and international public procurement and government tenders

National enterprise and innovation support agencies make a significant contribution to research and innovation in the Midwest Region.

4. 4. 1 Enterprise Ireland (EI Enterprise Ireland is the government organisation responsible for the development and growth of

Irish enterprises in world markets. They work in partnership with enterprises to help them to start

grow, innovate and win export sales on global markets. Through the provision of funding, training

& support, infrastructure & accommodation and the development of linkages and networks, EI support sustainable economic growth, regional development and secure employment

-edge technologies and competitive enterprises in the fields of science, technology, engineering and maths 4. 4. 4 Local Enterprise Offices (LEOS

Reform of the local authority system across Ireland has allowed local government to play a stronger role in promoting economic development as a statutory function.

impact of its functions generally, its links with enterprise, its local knowledge and leadership economic initiatives and its local development and enterprise functions.

LEOS are located within the local authority structure and have combined the resources of the former City/County Enterprise

Boards with the local authority business support units. They deliver services and supports to micro and small business sectors on behalf of Enterprise Ireland

4. 4. 5 Chambers Ireland Chambers Ireland is a national business representative organisation with a Midwest network

enterprises (SMES. Examples of the range of supports provided within this network include NEXUS †a †community supportive†environment for graduates who require support to start their

the Hartnett Enterprise and Acceleration Centre (HEAC) †an on-campus incubator for innovation and growth driven business start-ups in the Midwest Region;

the Croom, Thurles and Newcastle West Community Enterprise Centres which are operated/work closely with LIT in the establishment and growth of new enterprises

Community Enterprise Centres (CEC) are of particular importance, with recent studies showing that they have created over 9, 300 jobs nationally in the last decade and over 40%of companies that

develop in CECS go on to export their products and services18 Figure 4. 1: Existing Enterprise

Support Centres in the Midwest Region Case study: Collaboration between Industry and Higher education Institutes The Croom Community Enterprise Centre opened in May 2013

and offers 17 fl exible units, 3 meeting rooms and 1 training room to cater for the needs of small and medium

Limerick Institute of technology through the Enterprise Ladder Programme to host training programmes and provide space for potential graduate companies of the programme.

This does not, of course, mean that individual enterprises will be prevented from establishing in specifi c areas or that they will not be supported in doing so.

Education Institutes and business support agencies such as Enterprise Ireland to ensure that funding is focused on removing the identified barriers to development

strengthen enterprise and employment within the energy sector in the Cork region. Supported by Cork City council and Cork County Council through their

•To ensure that the Student Enterprise Programme currently undertaken by the Local Enterprise Offices continues to promote a culture of innovation amongst young people in the Region

Given that 99.8%of active enterprises in the region are SMES support for entrepreneurs and innovators is essential to ensure that this sector evolves and

Local Enterprise Offices Enterprise Ireland, community-based enterprise centres and centres/programmes such as Nexus New Frontiers, LEAP and TESS all provide vital services to support business development in the

region. Innovate Limerick Ltd. will also provide essential business and innovation support in the region.

•To ensure that Local Enterprise Offi ces and other business support agencies provide mentoring

•To encourage collaboration between Local Enterprise Offi ces, Enterprise Ireland and the Offi ce

•Local Enterprise Offices •Local Economic and Community Plans •Innovate Limerick Ltd •Limerick Economic Forum

Enterprise Activities in the Midwest Region 49 Research & Innovation Strategy for the Midwest Region of Ireland 2014-2018

•Local Enterprise Offices •Local Economic and Community Plans •Innovate Limerick Ltd •Limerick Economic Forum

Enterprise Ireland and IDA Ireland: The wide range of supports available from Enterprise Ireland and IDA Ireland has been highlighted in this Strategy.

It is recommended that these agencies continue to work to raise awareness and increase up-take of the supports that are available to

Local Enterprise Offi ces: The Local Enterprise Offi ces have a key role to play in providing supports

to entrepreneurs and existing business owners and also in raising awareness about those supports and increasing the profi le of entrepreneurship as a career path.

Enterprise Activities in the Midwest Region 50 Midwest Region and designated Gateway with Shannon, can drive Research and Innovation regionally

As representative bodies for the enterprises in the Region the Chambers of Commerce have a particular role to play in facilitating communication between enterprises and other

stakeholders in the region and in assisting to devise strategies to achieve the desired outcomes

Total funding to Irish-owned enterprises from EU Horizon 2020 Total funding to foreign-owned enterprises from

EU Horizon 2020 Total funding to Public sector from EU Horizon 2020 Number and value of claims under R&d tax credit

Financial support provided by Enterprise Ireland to enterprises to support applications to EU Horizon 2020 Number of new research-active High Potential Start-ups

Number of indigenous enterprises participating in EU Research Programmes Number of foreign-owned enterprises participating in EU

Research Programmes Number of Innovation Vouchers redeemed Number of companies engaged in research with HEIS via

Innovation Partnerships Number of companies involved in Enterprise Ireland/IDA Technology Centres Number of Phd level graduates

Number of patent applications Number of entrepreneurs/start-ups/spin outs supported with capital from private sources in the region through the

Enterprise Ireland NEXUS Innovation Centre Limerick Institute of technology Enterprise Research Centre Cook Medical University of Limerick

Technology Transfer Office Vistakon IDA Ireland Nestle Limerick Chamber of commerce Forfã¡s •Presentations to the Midwest RPG Implementation Steering Group

•Secure investment in emerging sectors New Enterprise Growth •Low Carbon Sector •New Enterprise Growth

•Cultural, Creative and Digital Media Mid West Regional Planning Guidelines Priority Areas •The Life sciences, Biotechnology and Medical Technology


MIS2014_without_Annex_4.pdf.txt

1. 19 Fixed-broadband access in enterprises using the Internet, selected countries, 2005-2012.19 1. 20 E-government Development Index (EGDI), 2003-2014.20

Private-sector enterprises are early adopters of ICTS, and are driving the information economy across the globe by providing online services

enterprises are collected annually by the United Nations Conference on Trade and Development UNCTAD), but availability is limited apart from

annual surveys on the use of ICTS in enterprises compiled by Eurostat. The latest results show

that in Europe Internet access in enterprises stood at 95 per cent in 2012 (up from 94 per

survey revealed that more and more enterprises are making use of social media. In 2013, around 30 per cent of European enterprises used social

media, ranging from 15 per cent of enterprises in Latvia to 55 per cent in Malta. 18 Activities are

mostly related to social networks (e g. Facebook followed by multimedia content sharing websites (e g. Youtube) and blogs (e g.

enterprises are scarce and only collected by few countries. The proportion of businesses with Internet access varies between 48 per cent in

size and location of the enterprise †small and Table 1. 2: Total Internet domain registrations by world region, 2003,2008 and 2013

large enterprises, and rural enterprises are less connected than urban enterprises (Partnership 2014). ) As has been shown earlier in this chapter

backbone connectivity and international Internet bandwidth is still lacking in many regions of the developing world.

Access to high-speed quality broadband services, however, is especially important to the business sector, in the same

Fixed-broadband access in enterprises using the Internet, selected countries, 2005-2012 Source: UNCTAD Information Economy Database, 2014, available at unctadstat. unctad. org

enterprises will be essential in order to identify the extent to which stakeholders in the ICT sector can be used as an alternative data source.

How innovative enterprises extract value from uncertain data. Retrieved from: http://public. dhe. ibm. com/common/ssi/ecm/en/gbe03519usen/GBE03519USEN. PDF


MIT_embracing_digital_technology_a_new_strategic_imperative_2013.pdf.txt

-net and various kinds of enterprise software. But they have been slow to adopt, or are skeptical of

units (17%)enterprise-level authority on digital investments. Digirati do much bet -ter, at 66

Group, specializing in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results.


National Strategy on Digital Agenda for Romania.pdf.txt

Enterprise Architecture initiative that will take place in Romania according to Appendix 5 †Implementation Methodology ï Field of Action 1. 2 †Cyber security †Romania†s Cyber security Strategy

or enterprises) should be able to find the answers quickly, in an accessible manner Examples:

enterprises are interacting online with public authorities Romania†s e-governance portal being average among its peers has areas for

support the Government Enterprise Architecture in Romania 2. The newly formed Technical Economic Committee will oversee

Government Enterprise Architecture approach More information can be found in Appendix Page 45 of 170

libraries, citizens and small enterprises National Indicators pertaining to einclusion In 201110,40. 3%of the Romanian population was facing the risk poverty

enterprises in Romania have sold or bought services online 4. 1. 4 Strategic Lines of Development

platforms such as Enterprise Network Europe, and the internet users may be protected through access to Consumer Protection

From the total of the overall turnover accomplished in 2011 at the level of the Romania†s enterprises, 4. 1

concentrations of small enterprises usually SME€ s, which interact with one another and also with clients

services and for the enterprises facilities in the field of innovation and formation †they are an

o for enterprises to provide new services, and o to access information relevant for the business in a more timely manner and less costly

o the simplification of the transaction processes with the state and the enterprises, and o timesavings in transport

Number of enterprises 14595 15726 Average number of employees (thousands individuals) 128,0 131,2 Turnover of enterprises (mil. lei) 40113,3 37254,2

Staff costs (mil. lei) 6671,1 7065,1 Gross added value (mil. lei) 14320,3 15418,2 Gross operation excess (mil. lei) 5235,6 8353,1

Share of turnover of enterprises in the TIC field of the overall turnover of enterprises with economic activity

%4. 1%3. 6 %Share of turnover of enterprises with main activity of editing software products and

service activities in information technology overall the turnover of enterprises with TIC main activity %24.8%30.5

%Share of the turnover of enterprises with main activity of telecommunication overall the turnover of enterprises with TIC main activity

%47.2%49.8 %Turnover of the activity of editing software products and service activities in technology of information (mil. lei

9959,5 11361,1 Share of turnover of enterprises with main activity of editing software products and service activities in information technology overall the turnover of economic activity

%1. 0%1. 1 %Source: http://www. insse. ro/cms/files/publicatii/Societatea%20informationala%202014. pdf

Large enterprises had in 2013 a percentage of 13%in selling goods and services online, compared with 10%in 2012

On the level of enterprises, 63%of Romanian enterprises are using the Internet up to the 3rd degree of

Share of Enterprises interacting online with public administration per stages(%)Romania Source: INS, Informational society, 201323

such as the Government Enterprise Architecture, can be used in order to stimulate the adoption of the Strategy and its principles

ï Signing a protocol with all the Ministries for the Government Enterprise Architecture initiative described below

of these approaches and any other options and will be explored as part of the Government Enterprise 1 http://ec. europa. eu/europe2020/pdf/csr2014/csr2014 romania en. pdf

Enterprise Architecture, specific public sector consultancy) †this will be done in the initial Government Enterprise Architecture exercise.

In the past, capacity outsourcing to private sector and creating dedicated Project Management Units (with separate funding for personnel) have

Government Enterprise Architecture †the core initiative for egovernment ï Creating the legislation and operational framework for implementing Government Enterprise

Architecture. After its adoption, the Minister for Information Society will become the responsible entity for Government EA at the Executive Level.

The framework for Government Enterprise Architecture will be tailored from industry recognized standards and will include at a minimum the

Government Enterprise Architecture will be to define a uniform set of standards, policies and architectural guidelines which the agencies will use for ICT initiatives and investments.

Agenda and creating the necessary Enterprise Architecture capabilities o Creating the necessary legal framework with clear ownership for services, data and

CREATING THE GOVERNMENT ENTERPRISE ARCHITECTURE FRAMEWORK FOR ROMANIA BENEFITS: UNIFORM VISION IMPLEMENTATION AND PROMOTION FOR ALL PUBLIC ENTITIES AND PROJECTS

ï Creating the Government Enterprise Architecture capabilities within the Ministries-empowering and educating the agencies for using

and applying the Government Enterprise Architecture for their initiatives PURPOSE: SUPPORT PUBLIC ENTITIES IN ADOPTING GOVERNMENT ENTERPRISE ARCHITECTURE

BENEFITS: BETTER ADOPTION OF GOVERNMENT EA, UNIFORM IMPLEMENTATION OF EA TIMELINE: MID 2015 ï Evaluating the ICT investments in Romania on following


NESTA Digital Social Innovation report.pdf.txt

social enterprises. We†ve tried to explore who the people and organisations working on DSI are,

-search organisations, social enterprises charities and foundations and grassroots communities 2. The way these organisations are

Social Enterprise Charity or Foundation, Business, Grass roots Organization or Community Network, Academia and Research, Government and Public sector. 2 Project Type:

and micro enterprises 28 Growing a Digital Social Innovation Ecosystem for Europe MAKERS MOVEMENT Maker Fairs are interesting expressions of this new form of networking events that emerged out of the big diffusion of the

SOCIAL ENTERPRISE CHARITY OR FOUNDATION BUSINESS GRASS ROOTS ORGANIZATION OR COMMUNITY NETWORK ACADEMIA AND RESEARCH GOVERNMENT AND

SME instrument in order to help small and medium-sized enterprises. DSI should also create new specific instruments for social entrepreneurship

supporting community enterprises, creative startups and charities. Another example is Spacehive, which focuses on public

http://ec. europa. eu/enterprise/poli -cies/innovation/files/social-innovation /strengthening-social-innovation en. pdf

44 http://ec. europa. eu/enterprise /policies/innovation/policy /social-innovation/competition /45 http://en. wikipedia. org/wiki

/enterprise/policies/innovation /files/social-innovation /strengthening-social-innovation en. pdf 74 http://ec. europa. eu/environment


NHS Prescription Services - the impace of legacy ICT - National Audit Office UK 2013.pdf.txt

Our enterprise analysis of the NHS Prescriptions Service and the management of the legacy system 20â

Enterprise analysis framework 34â Appendix Four 37â National Audit Office reports on government ICT 37â

and an enterprise analysis8 measuring how mature the organisation is in managing, operating and maintaining the

8 Our enterprise analysis is performed using a framework containing the seven key areas that most impact

A full description of the enterprise analysis framework we applied during our fieldwork can be found in

Our enterprise analysis of the NHS Prescriptions Service and the management of the legacy system

4. 1 In this part, we summarise the findings of our enterprise analysis. Each section highlights a key finding and the scores we have allocated the NHS Business Services

enterprise analysis framework can be found in Appendix Three Strategy and business model Our assessment Key finding Now Future

4. 11 The Authority has adopted an enterprise architecture approach to ensure alignment of IT and business services,

enterprise analysis to draw out the key lessons the NHS Business Services Authority the Authority) has learned from the impact of legacy ICT on prescription services

Enterprise analysis summary assessment Source: National Audit Office analysis based on the enterprise analysis framework in Appendix Three

NHS Prescription Services: the impact of legacy ICT Part Five 31 Figure 10 Lessons from the prescription pricing service

enterprise analysis framework (Appendix Three Method Financial and performance analyses including ï Interviews with financial and operational staff

Application of our enterprise analysis framework including ï A workshop of key stakeholders where they self-assessed

Enterprise analysis framework Good practice in the management of legacy ICT Strategy and business model Strategy and business model There is a clear strategy in place for the

Enterprise architecture There are clear links and strong alignment between the IT strategy and business strategy,

National Audit Office enterprise analysis toolkit NHS Prescription Services: the impact of legacy ICT Appendix Four 37


OECD _ ICT, E-BUSINESS AND SMEs_2004.pdf.txt

enterprises (SMES. Principal reasons for non-adoption are lack of applicability and little incentive to

E-government services to enterprises should be used as a tool to improve efficiency of government interactions and operations with SMES

The situation is similar for small and medium-sized enterprises (SMES), although they lag behind larger firms in Internet transactions

most small firms, including micro-enterprises with fewer than ten employees, now have at least one

ICT applications such as KMS (Knowledge management System) and ERP (Enterprise Resource Planning) allow firms to store,

3. In this document, small and medium-sized enterprises (SMES) are firms with fewer than 250 employees unless

Extensive use of ICT can allow micro-enterprises with ideas and technologies to remain small and profitable,

and some micro-enterprises have generated substantial global sales by exploiting their intellectual property over the Internet

generally higher in larger enterprises, the gap between larger firms and SMES is narrowing. In most OECD

between 60%and 90%(Figure 1). Even in micro-enterprises, the penetration rate is nearly 60%in most

for smaller enterprises. The Nordic countries have a more homogeneous distribution across firms of different sizes,

Note 1. In European countries, only enterprises in the business sector, but excluding NACE activity E (electricity, gas and water

data is the Eurostat Community Survey on enterprise use of ICT. In Australia, all employing businesses are included, with

includes enterprises with NZD 30 000 or more in turnover. Switzerland includes the industry, construction and service

OECD, ICT database and Eurostat, Community Survey on ICT usage in enterprises 2002, May 2003

2001, selling over the Internet by micro-enterprises with 5-9 employees declined from 16%to 13%and by

%In Norway, only 12%of micro-enterprises with 5-9 employees engaged in on-line sales in 2001, down from 21%in 1999,

Does not apply to the type of enterprise/product Micro f irms w ith 0-9 employees

Some small businesses, especially micro-enterprises with 1-9 employees or the self-employed, may adopt a simple Web site without any e-commerce function if the

These are drawn from both general enterprise policy and from ICT policies. The overall policy framework is no different for SMES than for larger firms except for some areas such as competition

and target smaller enterprises that are potential or low-level users that could further benefit from more extensive use

smaller enterprises are likely to prefer technologies using a traditional telephone line, such as DSL, as these generally represent the initial

loans, lack of sufficient collateral and high risk in innovative start-ups and micro-enterprises. To the extent

Spain A programme is designed for micro-enterprises (fewer than 20 employees) in small towns with a special emphasis on training in the use of the Internet, e-mail and new management

SMES, DG Enterprise, Brussels European commission (2002b), Benchmarking National and Regional E-business Policies: Benchmarking Report, DG Enterprise, Brussels

Eurostat (2002), The European community Survey on E-commerce Faverie, M. 2004), â€oee-Business and SMES in seven non-OECD countries:

Enterprises in Japan, SME Agency of Japan (available at http://www. chusho. meti. go. jp/hakusyo/h13/download/2001eibunzennbun. pdf


Online services, including e-commerce, in the Single Market.pdf.txt

contrast, during 2008,24%of enterprises were purchasing and 12%selling electronically volumes that equalled or exceeded 1%of their total purchases/turnover.

and created enterprises, thus adding value and representing a major engine for European growth, even in a time of crisis

exchanges as 27%of European enterprises purchase online and 13%sell online. Nevertheless it is limited currently to 3. 4%of retail sales in the 27 Member States.

http://ec. europa. eu/enterprise/policies/european -standards/files/standards policy/vademecum/doc/98 34 ec consolidated version en. pdf 36 See Recital 22 in the preamble of the ECD,

Some of the respondents (mostly business organisations and enterprises) had doubts about the added value of all or some of the derogations in the Annex.

http://ec. europa. eu/enterprise/tris/reps 2008 2006/EN. pdf 73 For example, the Commission received notifications from France on the"Loi Hadopi",from Spain on the

http://ec. europa. eu/enterprise/tris/pisa/app/search/index. cfm? lang=EN 74 France notified the original and amended version of the Loi relative au prix du livre numã rique,

http://ec. europa. eu/enterprise/tris/default. htm? CFID=70911363&cftoken=31040420 21 consumers, including investors. 75 Article 3 (4) of the ECD contains an exhaustive list of

Third, online enterprises such as travel planning sites sell both advertising space and their (own) services directly to consumers

such as the European Enterprise Network and/or the European Consumer Centres Network, to provide information to (potential) online traders about their obligations when selling cross

Small and Medium Sized Enterprises (SMES) play an important role in fostering growth and innovation and this holds in particular for the online services market.

EBTP) 225 and the Enterprise Europe Network226 confirm that businesses with an interest in 223 On 16 november 2011 the Commission hosted a seminar to discuss consumer problems with digital

small enterprises, as they constitute a greater share of their annual turnover. For instance, it could cost on average about â 10,000 for legal costs and â 3, 000 for the related web-site

When disputes arise from cross-border transactions, consumers as well as enterprises want easy, fast and cheap solutions.

Disputes and can be used be used both by individual consumers/users and by enterprises http://www. risolvionline. com


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