â€oesocial innovations are new solutions (products, services, models, markets, processes etc.)) that simultaneously meet a social need (more effectively than existing solutions
infrastructure services (other than those related to trading across borders and getting electricity), the security of property from theft and looting, the
services and institutions from courts to banks as well as to new markets. And their employees can benefit
No professional fees unless services required by law Paid-in minimum capital(%of income per capita
2013, setting the maximum price for services of the private collaborating entities for 2014 (Official Gazette of the City council of
Plaintiff retains the services of a court enforcement officer such as a court bailiff or sheriff,
effects both in social innovation activity and in new services and approaches that generate social value.
digital services has resulted in an imbalance between the dramatic scale and reach of commercial Internet
innovation services, support organizations and activities. The report presents interim findings and conclu -sions and highlights next steps for the research project.
organisations likeâ Mysocietyâ and theâ Open Knowledge Foundationâ in the UK that are developing services
its infancy, with relatively few services reaching global scale. Consequently, Digital Social Innovation (DSI is an emerging field of study,
-novation services, support organisations and activities. It presents interim findings and conclusions and highlights next steps for the research project
-cluding the types of technologies underpinning DSI services that combine novel technology trends such as distributed networks, knowledge co-production platforms, open data, open hardware, open content, and
-pansion of Internet-based services has generated a great economic wealth. However this growth has result
collaborative services and awareness networks that incentivise the experimentations of new models in a variety of domains, such as systems of mobility that present alternatives to the use of individual cars (from
To fully exploit the potential provided by Internet services a high-speed Internet access is required for all
standards, protocols and formats are essential to deploy interoperability between data, devices, services and networks.
services and events, from our long-list of more than 100 examples. The selection includes organisations
In this way we made sure that we selected a good variety of services that use multiple in
-search projects to delivering services or running incubators for early stage DSI start-ups). ) The overarching
and exchange goods and services, which range from household equipment to hotel rooms, cars to catering
secured financial exchange services. This African success story has revolutionized completely the regional business terrain, at the same time empowering local people by providing an easy-to-use and readily avail
Other interesting initiatives such as Goteo are building services around the idea of the Commons, to enable communities to access
theâ Open Knowledge Foundationâ in the UK and the Sunlight Foundation in the US are developing services
and services. Inspired by the open-source movement, individuals, self-organising groups, and communities are beginning to aggregate the layers of data that increasingly permeate the urban environment in order to
create a new generation of products and services, fostering behavioural change. For instance, platforms for collaboration have been used to solve environmental issues and incentivise sustainable behavioural chang
services Open Networks Confine Open -garden. net Everyaware Commons 4eu Tor project Make sense Freecoin Smart Santander
Delivering or partnering with DSI services Open Vienna Meiraha Citysdk SMES and large busi -nesses
Delivering services Providing funding for experiments/R&d particular the case for large Telco organisa -tions
public good services that were not previously in place. The work by the local government in Vienna on
delivering DSI services that enable users and developers to come together and collaborate in new ways.
Some of the most well-known DSI services have been developed and delivered by not-for-profits, such as
cases add value to DSI services by using them, from mobilising votes for e-petitions to raising finance for a
-ested in partnering with government to provide better services, bring digital technology to cities, or change
products and services for urban life, which are in the pre-market stage. This improves services to citizens
and makes their city smarter, in terms of innovative and efficient infrastructure, the environment, quality of life, modern administration and engaged citizens.
-panies try and test their services with citizens in a real life environment and thus improve their competi
Naturally, the hive of DSI activity will be around actual services that enable new types of collaboration be
As discussed previously, DSI services are being delivered by a variety of organisations from government and
different types of services. The DSI map is gathering examples of services from across Europe and globally
that are using a variety of digital tools and building communities to maximise the impact of technology for
Services that enable organisations to better cooperate and resource their activities: A range of services like
Github and CKAN do not directly target citizens or seek citizen engagement in the service, instead they
Services that directly target and engage a large number of citizens and end users for a variety of causes:
majority of DSI services directly engage citizens and developers to improve their services, generate solu
-tions, provide feedback, or solve specific problems 35 By providing funding and investment Public sector bodies, large foundations and other philanthropic organisations, provide early stage funding
for DSI services, or projects that are exploring new aspects of the potential in DSI.
-works, free interoperable network services open Wifi, bottom-up-broadband, distribut -ed social networks, p2p infrastructures Tor
and digital services adopted by DSI activities such as social networking, social media, crowdsourcing crowdfunding, big data, machine learning, 3d printing, online learning, e-petitions and so on
Possible future services based on OSN include mobile applications that support citizens using public transport by displaying real time
-mercial services and applications. A common entry point allows researchers to select a set of resources, and
and experiment with services and protocols. This is done on real-world IP com -munity networks that incorporate a wide variety of wired and wireless links,
It then invited programmers and developers to make apps and web services based on the data, which
so that services can be integrated into the City†s backend system and can be reused and adopted across Europe and beyond, whilst giving developers
-ware platforms, new services like the Smart Citizen Kit, an Arduino based sensor kit have the opportunity
and to the services it will provide •The Internet of things, which will guarantee access through the Internet to the physical world, to its devic
-es and, most notably, to its services •The emerging of an Internet of People, i e.,
individuals, groups, communities) as providers of data, content, and services •Cloud computing as a virtualisation infrastructure that offers unique opportunities to reduce the costs of
delivering services over the Internet, thus extending this possibility to much wider classes of actors
connected into larger networks that can then provide the kinds of services around product development
many of the services we are examin -ing in the case studies require (and enable) a more active collaboration,
The same is the case for crowd-mapping services like Crisis commons or Ushahidi platforms
and modular services and applications can be built in a dynamic and flexible way, plugging into existing and future Internet infrastructures.
it would make sure that services deployed answer to concrete unmet local needs and demand. This process
a scenario characterised by shrinking budgets, increasing demand of services from their citizens, and the
This research into DSI services and activities is showing possible ways to manage the commons
-tion services and products to their clients Open source Software †Not only the Arduino hardware is open;
Holland†Avaaz†s Online Director, like other high-capacity web services Avaaz†s hosting platform is complex
Amazon†s cloud services Avaaz†s ability to quickly mobilise citizens to pressure relevant targets to
services and neighbourhood & community 65 How is funded the organisation? Avaaz is funded 100%member and thus only accountable to its mem
design and functionality of their websites, products and services might be thought of as an attempt to redesign democracy itself.
services that are intended to put pressure on authorities to do their job properly, as well as harnessing the minds of the masses.
Social Enterprise services: Cities, countries and groups can also pay to use some of the Your Priority services.
The price of these services is con -tingent upon how many users they have What are the main barriers to
innovate? Official political incorporation: importantly, official political buy in is necessary for platforms like Your Priorities
to deliver services in urban environments. With governments around the world looking at open data as a kick start for their economies
Citysdk is creating a toolkit for the development of digital services within cities. The toolkit comprises of open and interoperable digital
developer communities are able to work together to create new services and products using â€oeopen dataâ€.
DSI network effect Through the apps and services it is developing Citysdk aim is to build
smart services where user generated data make up the core activity of the service How is funded the organisation?
cities provide the diversity of services required in an advanced society in a scenario with limited resources and budgetary constraints, and what
their services through technological means. The specific technologies used are very flexible, varying from city to city according to local needs
City services and authorities have had growing demands placed on them by citizens at a time when they are concurrently facing significant budg
certain services are delivered in the context of the city. Thus, in a number of respects, Commons4eu is fostering an iterative,
services, including local networking, voice connections and Internet access CONFINE offers an open distributed infrastructure for researchers to
and removing obstacles for these networks and services What does it do, and how does
and experiment with services, protocols and applications on real-world community IP networks. This integrated platform †Community-Lab
-standing and removing obstacles for these networks and services CONFINE€ s Community-Lab integrates and extends three existing com
content and services. Community networks expand over neighborhoods since their inhabitants are able to establish new nodes or groups of
A broad range of application services is used in these community net -works, such as VOIP, content distribution, on-demand and live media
content and services. They are extremely dynamic and diverse, as they are built in a decentralized manner,
diverse routing schemes with a diverse range of services and applica -tions. Governance, knowledge and ownership of the network are open
A broad range of application services is used in these community net -works, such as on-demand and live media streaming, instant messaging
These services face enormous challenges due to the limited capacity of servers and links 93 and the structure of the network.
by the network is â€oesustainable collaborative services on the digital plat -form: definition and applicationâ€.
examples of how digital collaborative services have been used to deliver presently unmet social needs (amongst these is Hitchhikers, †a service
According to the Centers for Medicare and Medicaid Services this is because people were using the Github repository †which contained
Welsh translation services Recently, Landshare. net has decided to run a trial to test the inclusion
turn their ideas into products or services, and even build business upon it. There are also many applicable business models for implementing
such services did not see any interesting possibilities in this field. So a new organisation was required,
mobile services that rely on locating a particular point within the correct country, district, county, city or region
enabled the team to develop services that were much more †radical†than might have been allowed had the government vetting process been more
Working out who and how to fund ongoing services can be a major chal -lenge Measuring Impact:
their services do or don†t impact positively on users 143 Open Government Wien At a glance
services Technology Trends: Open networks, Open dataâ Â DSI activities: Operating a web service Key facts:
Vienna †to further make public e-services and PSI available for use for citizens and companies. â€
-trative services available online. †For instance, more than 180 different applications to the city administration can be completed and submitted
They can produce inconsistent data services that leave consumers wondering when and where they can access the network, and
Unit (managing research and projects), Services Unit (research and development) and Operations Unit (administration. The Open Knowl
applications and services to be built using the published data It was developed originally in 2006 by the OKF to run Thedatahub. org, a
development of new innovative tools and services Impact of CKAN: The impact of CKAN is probably the most tangible
new web services and events related to the open knowledge agenda What are the main barriers to
products, pharmaceuticals, services and care Type of organisation Patients Like Me describes describes itself as â€oefor-profit organisationâ€
insurance or medical services. Patientslikeme tells members exactly what they do and do not do with their data.
Try to make patient value drive the value of products and services in the 177
Patientslikeme†s fast uptake illustrates the obvious need for services of its kind 178 179
dotcom bubble, everyone was offering free services, and by free they meant †we take all your information and sell it as many times as pos
communications and avoid services that both improve their lives and drive commerce. Those of us in the technology sector, citizens at home
that hidden services aren†t just used by criminals, pointing to organisa -205 tions using the technology to â€oeprotect dissidents, activists,
The main services provided by Ushahidi are three free software products that enable social activism and public accountability, through crowd
There is also evidence that the volunteer geo-location services offered by the UHP core team were useful for SAR efforts, for example through
services to crowdsource the mapping of local information. The site allows the use of Openstreetmap maps in its user interface, but requires the
Consulting Services As a result of the extensive experience the organisation has gained in customising their platform for multiple purposes worldwide, Ushahidi
-tion and strategic consulting services to a wide range of clients (includ -ing Al-jazeera, the World bank and the United nations
supplementary services data) app to reduce the time it takes to process reports and manage the flood of SMSS coming through its platform to
services Open Networks Confine Opengarden net Freecoin Everyaware Commons 4eu Tor Project Make sense Smart Santander
effects both in social innovation activity and in new services and approaches that generate social value.
digital services has resulted in an imbalance between the dramatic scale and reach of commercial Internet
innovation services, support organizations and activities. The report presents interim findings and conclu -sions and highlights next steps for the research project.
organisations likeâ Mysocietyâ and theâ Open Knowledge Foundationâ in the UK that are developing services
its infancy, with relatively few services reaching global scale. Consequently, Digital Social Innovation (DSI is an emerging field of study,
-novation services, support organisations and activities. It presents interim findings and conclusions and highlights next steps for the research project
-cluding the types of technologies underpinning DSI services that combine novel technology trends such as distributed networks, knowledge co-production platforms, open data, open hardware, open content, and
-pansion of Internet-based services has generated a great economic wealth. However this growth has result
collaborative services and awareness networks that incentivise the experimentations of new models in a variety of domains, such as systems of mobility that present alternatives to the use of individual cars (from
To fully exploit the potential provided by Internet services a high-speed Internet access is required for all
standards, protocols and formats are essential to deploy interoperability between data, devices, services and networks.
services and events, from our long-list of more than 100 examples. The selection includes organisations
In this way we made sure that we selected a good variety of services that use multiple in
-search projects to delivering services or running incubators for early stage DSI start-ups). ) The overarching
and exchange goods and services, which range from household equipment to hotel rooms, cars to catering
secured financial exchange services. This African success story has revolutionized completely the regional business terrain, at the same time empowering local people by providing an easy-to-use and readily avail
Other interesting initiatives such as Goteo are building services around the idea of the Commons, to enable communities to access
theâ Open Knowledge Foundationâ in the UK and the Sunlight Foundation in the US are developing services
and services. Inspired by the open-source movement, individuals, self-organising groups, and communities are beginning to aggregate the layers of data that increasingly permeate the urban environment in order to
create a new generation of products and services, fostering behavioural change. For instance, platforms for collaboration have been used to solve environmental issues and incentivise sustainable behavioural chang
services Open Networks Confine Open -garden. net Everyaware Commons 4eu Tor project Make sense Freecoin Smart Santander
Delivering or partnering with DSI services Open Vienna Meiraha Citysdk SMES and large busi -nesses
Delivering services Providing funding for experiments/R&d particular the case for large Telco organisa -tions
public good services that were not previously in place. The work by the local government in Vienna on
delivering DSI services that enable users and developers to come together and collaborate in new ways.
Some of the most well-known DSI services have been developed and delivered by not-for-profits, such as
cases add value to DSI services by using them, from mobilising votes for e-petitions to raising finance for a
-ested in partnering with government to provide better services, bring digital technology to cities, or change
products and services for urban life, which are in the pre-market stage. This improves services to citizens
and makes their city smarter, in terms of innovative and efficient infrastructure, the environment, quality of life, modern administration and engaged citizens.
-panies try and test their services with citizens in a real life environment and thus improve their competi
Naturally, the hive of DSI activity will be around actual services that enable new types of collaboration be
As discussed previously, DSI services are being delivered by a variety of organisations from government and
different types of services. The DSI map is gathering examples of services from across Europe and globally
that are using a variety of digital tools and building communities to maximise the impact of technology for
Services that enable organisations to better cooperate and resource their activities: A range of services like
Github and CKAN do not directly target citizens or seek citizen engagement in the service, instead they
Services that directly target and engage a large number of citizens and end users for a variety of causes:
majority of DSI services directly engage citizens and developers to improve their services, generate solu
-tions, provide feedback, or solve specific problems 35 By providing funding and investment Public sector bodies, large foundations and other philanthropic organisations, provide early stage funding
for DSI services, or projects that are exploring new aspects of the potential in DSI.
-works, free interoperable network services open Wifi, bottom-up-broadband, distribut -ed social networks, p2p infrastructures Tor
and digital services adopted by DSI activities such as social networking, social media, crowdsourcing crowdfunding, big data, machine learning, 3d printing, online learning, e-petitions and so on
Possible future services based on OSN include mobile applications that support citizens using public transport by displaying real time
-mercial services and applications. A common entry point allows researchers to select a set of resources, and
and experiment with services and protocols. This is done on real-world IP com -munity networks that incorporate a wide variety of wired and wireless links,
It then invited programmers and developers to make apps and web services based on the data, which
so that services can be integrated into the City†s backend system and can be reused and adopted across Europe and beyond, whilst giving developers
-ware platforms, new services like the Smart Citizen Kit, an Arduino based sensor kit have the opportunity
and to the services it will provide •The Internet of things, which will guarantee access through the Internet to the physical world, to its devic
-es and, most notably, to its services •The emerging of an Internet of People, i e.,
individuals, groups, communities) as providers of data, content, and services •Cloud computing as a virtualisation infrastructure that offers unique opportunities to reduce the costs of
delivering services over the Internet, thus extending this possibility to much wider classes of actors
connected into larger networks that can then provide the kinds of services around product development
many of the services we are examin -ing in the case studies require (and enable) a more active collaboration,
The same is the case for crowd-mapping services like Crisis commons or Ushahidi platforms
and modular services and applications can be built in a dynamic and flexible way, plugging into existing and future Internet infrastructures.
it would make sure that services deployed answer to concrete unmet local needs and demand. This process
a scenario characterised by shrinking budgets, increasing demand of services from their citizens, and the
This research into DSI services and activities is showing possible ways to manage the commons
-tion services and products to their clients Open source Software †Not only the Arduino hardware is open;
Holland†Avaaz†s Online Director, like other high-capacity web services Avaaz†s hosting platform is complex
Amazon†s cloud services Avaaz†s ability to quickly mobilise citizens to pressure relevant targets to
services and neighbourhood & community 65 How is funded the organisation? Avaaz is funded 100%member and thus only accountable to its mem
design and functionality of their websites, products and services might be thought of as an attempt to redesign democracy itself.
services that are intended to put pressure on authorities to do their job properly, as well as harnessing the minds of the masses.
Social Enterprise services: Cities, countries and groups can also pay to use some of the Your Priority services.
The price of these services is con -tingent upon how many users they have What are the main barriers to
innovate? Official political incorporation: importantly, official political buy in is necessary for platforms like Your Priorities
to deliver services in urban environments. With governments around the world looking at open data as a kick start for their economies
Citysdk is creating a toolkit for the development of digital services within cities. The toolkit comprises of open and interoperable digital
developer communities are able to work together to create new services and products using â€oeopen dataâ€.
DSI network effect Through the apps and services it is developing Citysdk aim is to build
smart services where user generated data make up the core activity of the service How is funded the organisation?
cities provide the diversity of services required in an advanced society in a scenario with limited resources and budgetary constraints, and what
their services through technological means. The specific technologies used are very flexible, varying from city to city according to local needs
City services and authorities have had growing demands placed on them by citizens at a time when they are concurrently facing significant budg
certain services are delivered in the context of the city. Thus, in a number of respects, Commons4eu is fostering an iterative,
services, including local networking, voice connections and Internet access CONFINE offers an open distributed infrastructure for researchers to
and removing obstacles for these networks and services What does it do, and how does
and experiment with services, protocols and applications on real-world community IP networks. This integrated platform †Community-Lab
-standing and removing obstacles for these networks and services CONFINE€ s Community-Lab integrates and extends three existing com
content and services. Community networks expand over neighborhoods since their inhabitants are able to establish new nodes or groups of
A broad range of application services is used in these community net -works, such as VOIP, content distribution, on-demand and live media
content and services. They are extremely dynamic and diverse, as they are built in a decentralized manner,
diverse routing schemes with a diverse range of services and applica -tions. Governance, knowledge and ownership of the network are open
A broad range of application services is used in these community net -works, such as on-demand and live media streaming, instant messaging
These services face enormous challenges due to the limited capacity of servers and links 93 and the structure of the network.
by the network is â€oesustainable collaborative services on the digital plat -form: definition and applicationâ€.
examples of how digital collaborative services have been used to deliver presently unmet social needs (amongst these is Hitchhikers, †a service
According to the Centers for Medicare and Medicaid Services this is because people were using the Github repository †which contained
Welsh translation services Recently, Landshare. net has decided to run a trial to test the inclusion
turn their ideas into products or services, and even build business upon it. There are also many applicable business models for implementing
such services did not see any interesting possibilities in this field. So a new organisation was required,
mobile services that rely on locating a particular point within the correct country, district, county, city or region
enabled the team to develop services that were much more †radical†than might have been allowed had the government vetting process been more
Working out who and how to fund ongoing services can be a major chal -lenge Measuring Impact:
their services do or don†t impact positively on users 143 Open Government Wien At a glance
services Technology Trends: Open networks, Open dataâ Â DSI activities: Operating a web service Key facts:
Vienna †to further make public e-services and PSI available for use for citizens and companies. â€
-trative services available online. †For instance, more than 180 different applications to the city administration can be completed and submitted
They can produce inconsistent data services that leave consumers wondering when and where they can access the network, and
Unit (managing research and projects), Services Unit (research and development) and Operations Unit (administration. The Open Knowl
applications and services to be built using the published data It was developed originally in 2006 by the OKF to run Thedatahub. org, a
development of new innovative tools and services Impact of CKAN: The impact of CKAN is probably the most tangible
new web services and events related to the open knowledge agenda What are the main barriers to
products, pharmaceuticals, services and care Type of organisation Patients Like Me describes describes itself as â€oefor-profit organisationâ€
insurance or medical services. Patientslikeme tells members exactly what they do and do not do with their data.
Try to make patient value drive the value of products and services in the 177
Patientslikeme†s fast uptake illustrates the obvious need for services of its kind 178 179
dotcom bubble, everyone was offering free services, and by free they meant †we take all your information and sell it as many times as pos
communications and avoid services that both improve their lives and drive commerce. Those of us in the technology sector, citizens at home
that hidden services aren†t just used by criminals, pointing to organisa -205 tions using the technology to â€oeprotect dissidents, activists,
The main services provided by Ushahidi are three free software products that enable social activism and public accountability, through crowd
There is also evidence that the volunteer geo-location services offered by the UHP core team were useful for SAR efforts, for example through
services to crowdsource the mapping of local information. The site allows the use of Openstreetmap maps in its user interface, but requires the
Consulting Services As a result of the extensive experience the organisation has gained in customising their platform for multiple purposes worldwide, Ushahidi
-tion and strategic consulting services to a wide range of clients (includ -ing Al-jazeera, the World bank and the United nations
supplementary services data) app to reduce the time it takes to process reports and manage the flood of SMSS coming through its platform to
services Open Networks Confine Opengarden net Freecoin Everyaware Commons 4eu Tor Project Make sense Smart Santander
Overtext Web Module V3.0 Alpha
Copyright Semantic-Knowledge, 1994-2011