Third, it is easier to sustain a fever pitch of excitement in small organization, WK1 8 where the links between challenges, staff,
with and without R&d capacity) Technology Followers SIZE Often small companies (40%have staffs<10;
23%have staffs>250) SECTOR Predominantly from the following sectors: ICT services, high tech8, R&d services. 50%are technical service companies (ICT, R&d) Both from manufacturing and services,
Larger firms may employ more skilled human resources be more knowledgeable, have more access to knowledge,
Least mentioned was the lack of adequate human resources (8. 49%)(see figure 3). 3. 5 Use of IT in SMES.
such funds Difficulties in finding partnerships for R&d activites Difficult acces to information regading new tehnologies Lack of adequate human resources Nelu Eugen Popescu/Procedia
Project ID 133255 (2014), cofinanced by the European Social Fund within the Sectorial Operational Program Human resources Development 2007 2013.520 Nelu Eugen Popescu/Procedia Economics
and comments of RETA‘s management and staff. In particular, special thanks go to Mr. Felipe Romera, Ms. Lourdes Cruz, Mr. Daniel Gonzalez-Bootello,
but they lack sufficient and adequate staff Support for university research is provided through a range of institutions,
However, the function of OTRIS is hampered by limited staff to keep sufficient contact with local businesses.
This would correspond to an intermediate profile between academic and administrative staff that does not do research,
These staff limitations make it difficult for OTRIS to work with small firms and prompt them to focus their efforts on working with more R&d-intensive firms.
University staff are prevented from holding more than a 10 per cent interest in private companies from being a member of a board of directors,
Between 5%-15%of the firms contracted R&d projects, use university facilities or exchanged staff,
whilst only less than 5%licensed patents or undertook joint start-ups with university staff (Fernandez-Esquinas et al.,
The idea is to adopt a system of easily comparable university degrees that would allow overcoming the current bureaucratic obstacles to the recognition of degrees and movement of students, researchers, faculty and staff within European universities.
The Gothenburg model is considered particularly successful because of the intensity of local collective learning spawned by the combination of spinoff firms from local corporate parents and technology staff mobility (Dahlstrand, 1999.
However, they are hampered in their performance of this role by the lack of sufficient and adequate staff to maintain contact with local businesses,
It has 2 300 professors on staff and 40 000 students. The university has 270 active research groups,
The Office for Technology Transfer has twelve people on staff with strong technical qualifications. The office has three divisions
The staff limitations of the technology transfer offices make it difficult for universities to work with small firms and,
Secondly, there was a considerable amount of activity related to the training of human resources, both in terms of the specific training of personnel provided by the researchers for firms and internships of university researchers in private firms,
Among the other firms, 15 to 25 percent engaged in some form of consultancy relationship with university staff,
and administered by staff of the NRC, IRAP is in many respects a stand-alone program run by its own Director-General.
35 months 6 months-no max 3 years Number of management staff 2. 3 managers 1 9 managers 2 managers min Ratio
of incubator staff: tenants 1: 14 1: 2 1: 64 1: 10-1: 20 Percentage of managers time advising clients 39%5%80%50%Evaluating Services
Business consulting, private research contracts, collaborative research, training of human resources and supervision of graduates are also important modes of knowledge transfer that OTRIS should consider more than has done so far.
In this group of supporters there are professors, fellow doctoral classmates, academic staff, friends, and, of course, my family.
In addition, I would like to thank all administrative staff of the Universitat Autònoma de Barcelona, in particular the professionals of the Business Economics department.
including the right infrastructure, well-trained staff, a right mix of collaboration as well as competition to stimulate innovation.
Minatec campus staff (9) identifies new synergies, organises meetings for residents, develops communication tools, and promotes the campus
such as the Industrial Technology Research Institute (ITRI), National Tsing Hua University and National Chiao tung University providing ample human resources for the firms located in the park.
ITRI led Taiwan's developing IC industry, providing both technology and human resources. The top two IC foundries in the world, Taiwan Semiconductor Manufacturing Company and United Microelectronics Company, originated in ITRI.
founded either by former employees of Genentech or by former university staff. There the anchor company took the dominant role
over 120 research institutions, 47 national and provincial key labs, 46 academies and 340,000 technological staff. 101 In terms of specialised equipment available to firms in the cluster
€5. 6 billion annual sales 136 companies 340,000 technical staff Classification Emerging new cluster/revitalisation of old cluster Fast growing Infra-structure Strong
Summary of legislation in relation to health, safety and environment aspects of nanomaterials, regulatory research needs and related measures, Commission Staff Working Document, accompanying document to the Communication
EC (2009b), Current situation of key enabling technologies in Europe, Commission Staff Working Document accompanying the Communication from the Commission, COM (2009) 1257, Brussels:
Second Implementation Report 2007-2009, Commission Staff Working Document, accompanying document to the Communication from the Commission to the Council, the European parliament and the European Economic and Social Committee, COM
and around 50%of the world's human resources for research and innovation live outside the triad.
and the valuable knowledge of former staff, have been excluded generally from the task of advancing the frontiers of innovation.
such as shared services, customer support & customer management, business process outsourcing, supply-chain/procurement, IT operations, human resources and finance/transaction processing.
With 160 active staff and students, the TSSG is a significant pool of specialist expertise within the Southeast
Almost a third of the new work permits issued in the region in 2010 were for personal service staff (domestic staff, caring,
such as shared services, customer support and customer management, business process outsourcing, supply-chain/procurement, IT operations, human resources and finance/transaction processing.
WIT has total staff of 906, with a core staff of 766,60 Exchequer funded research staff and 80 other specialist staff.
and training for staff in local companies. Notable among these companies has been Sun Life where the program is currently upgrading the skills of around 30 Sun Life employees.
Almost a third of the new work permits issued in the region in 2010 were for personal service staff (domestic staff, caring,
0 0 Professional occupations, n e c. 0 0 3 2 1 6 Associate Professionals 2 3 23 2 1 31 Staff
Catering occupations 6 7 11 10 12 46 Domestic staff & related occupations 1 4 18 1 1 25 Health & childcare
but also yields great economic returns for employers thanks to avoided work accidents and improved staff retention rates.
and environmental degradation but also to regional sustainability by utilizing local mass, energy and human resources. Reflecting our mission of the Area,
and how we can implement micro hydro and the effective utilization of local knowledge and human resources.
although Canada has been successful in nurturing its human resources compared with other advanced economies (it is ranked 7th for health and primary education and 15th for higher education and training),
which staff is being trained at the workplace. Norway is ranked 15th this year, up by one place and showing progress in a number of areas.
Turkey must focus on building up its human resources base through better primary education and healthcare (63rd) and higher education and training (74th), increasing the efficiency of its labor market (124th),
and firing staff (54th) and wage determination (43rd), efficient financial market development (41st), and the intensity of local competition (46th).
However, Botswana's primary weaknesses continue to be related to its human resources base. Education enrollment rates at all levels remain low by international standards
and enhancing human resources by improving the health and education levels of the country's workforce,
PS21 has created systemic interventions such the Staff Suggestion Scheme that creates an opportunity for any public officer to directly submit ideas to improve public services.
existing and planned technology infrastructures (broadband networks) and other telecom-and internet-related services are presented in the Digital Agenda Scoreboard. 21 Human resources:
staff exchanges Improved technical competencies of staff, increase effectiveness of in-house R&d Improved innovation performance,
number of enterprises having adopted a new technology, number of staff reporting new working behaviours, etc.
through staff secondments and temporary hosting of experienced researchers. The last calls for proposals under FP7 will be published in summer 2012.
for instance, stimulate the entrepreneurial spirit of their staff and students, provide advice and services to SMES,
research, education and can increase the attractiveness of regions in terms of human resources and 98 http://ec. europa. eu/enterprise/sectors/ict/key technologies/kets high level group en. htm 99 http://ec. europa
See also the emphasis on the creative industries in the European Competitiveness Report 2010, Commission staff working document, COM (2010) 614.90 investments.
or human resources to effectively use and manage IPR. Such entities would be able to better use their intellectual capital if:
Commission staff working document SEC (2009) 1197 18 See http://www. vinnova. se/Pagefiles/604825187/The%20ipf%20synthesis%20report. pdf HORIZON 2020
and potential partners (assistance to online collaboration for innovation) So far staff in innovation agencies has hardly skills to assist their clients to establish collaborations on web platforms
curriculum and training courses for staff currently providing brokerage services in established networks or SME agencies.
and training material are made available to SME innovation support agencies interested in enhancing the skills of their staff.
The eligible costs of the action are restricted to the staff costs of the qualified staff members.
and known typical daily rates of senior staff in the network projects in the country.
The eligible costs of the action are restricted to the staff costs of the qualified staff members and indirect costs at the standard rate for Coordination and Support Actions.
Transferring the IMP rove project into an independent legal entity shall increase flexibility to reply to needs from regions and Member States while at the same time operating the tools in stable environment with highly qualified staff.
First, by providing a capacity building environment for the innovation advisors (staff of Enterprise Europe Network) that work in regions with a weakly developed consulting base and no own assessment and consulting tools;
(i) training their staff working with SME;(ii) for the work with SME and (iii) during the design of new SME innovation support actions.
and strategies of innovation SMES innovate with higher resource intensity than large firms, especially regarding human resources.
The consequences are small staffs available for the centre management and market-oriented activities. Services or functions which are less profitable are performed not
The fact that SMES innovate in a way where human resources are used more intensively than large firms indicates that many firms need more adequately qualified manpower.
Surprisingly, bottlenecks regarding human resources lack of qualified personnel, technical knowhow, and time were indicated rarely by the firms.
Concerning human resources Bangalore (and India as a whole) has comparative low labour costs, 37 of course. Not only price for labour is an advantage but also the quality of the workforce:
He and his (intellectual) staff can be seen as visionaries and key persons for Montpellier's development.
an insuffi cient number of human resources for research (2015 forecast. Policy evaluation culture is weak in Hungary.
Reading clockwise, it provides information on human resources, scientific production, technology valorisation and innovation. Average annual growth rates from 2000 to the latest available year are given in brackets.
Vulnerable areas include human resources, scientific production, innovation and technology production. Innovation activities in small firms are at a low level with only around 17%of Hungarian SMES innovating by introducing a new product or a new process.
and e-solutions, and human resources managers. Study structure The study is structured into six main sections.
human resources (notably e-skills) and new business models"."4 The i2010 policy, a follow-up to eeurope, also stresses the critical role of ICT for productivity
and support functions (such as administration, controlling, procurement and human resources management). Companies in all sectors use ICT,
2004) Trends in European Transportation ibid. 41 Commission Staff Working Document, Annex to the COM (2006) 336 final. 42 European commission (2006.
and information technology, this would include accounting, human resources, marketing, and strategic management. In the TLS sector the use of ERP systems is notably low (6),
Operations Human resources Vehicles Services Cash management Accounting systems Reporting systems Ticketing systems (sales) The system has been customised to the company needs for reporting, accounting, controlling sales, information analysis
Continuously training of its staff to keep abreast of new information technologies and logistics management. Offering innovative solutions based on know-how, pro-activity and dynamism.
as well as to equip train staff with mobile devices connected to the systems to sell and print tickets in the train.
the higher the average speed of the trains, the fewer wagons, locomotives and staff are needed.
i e. patients, medical staff and visitors. Hospilot works in two main areas: lighting and HVAC (Heating, Ventilation and Air conditioning),
staff levels remain high; there remains frequent duplication of effort; and opportunities for economies of scale have been missed.
and staff are proud to provide. The expectation that citizens have of healthcare services continues to rise,
They will expect to be involved more closely in planning their own care (or that of their family or dependants) in partnership with medical staff.
and a more satisfying work environment for the staff. Such a system should ICT's Role in Healthcare Transformation Report of the Health ICT Industry Group Page 10 fully exploit the benefits of information
cutting delays and speeding diagnosis. Scheduling systems can help to make the most of scarce resources (staff, beds, theatres, equipment),
improved utilisation of resources (staff and equipment) and leveraged additional benefit from existing ICT investments.
From either a wireless phone or a computer screen on the ward, the medical staff will be able to see some basic details of the patient including the reason for admission,
they are accepted by the ward staff, and a further message is sent to the wireless phone,
The staff on the ward can see that the patient has been accepted using the electronic whiteboard
Fewer unnecessary interruptions for medical staff to take phone calls. Improved patient safety, as the system tracks the patient from first call to the first attendance by a doctor.
including 10,000 private health staff, 220 pharmacies, 80 hospitals, 5 government administration regions, all public health ministries'resort areas and 150,
SMSA-BH struggled with providing its geographically dispersed medical staff with ways to collaborate, share ideas and quickly call upon the advice of experts in different fields.
In 2004, SMSA-BH implemented a program called BHTELESAÚDE (BHTELEHEALTH) to promote staff education and support the agency's health professionals.
the ICT-enabled improvements will enhance the reputation of the service in the eyes of both staff and the public.
and the resulting increase in unit labor costs relative to 1 See the Staff Report for the 2012 Article IV Consultations for Italy (IMF Country Report 12/167) 4
COMTRADE, IMF staff calculations Scale-Intensive industries; where innovations are derived mainly from the exploitation of economies of scale.
COMTRADE, Fund staff calculations. Deviation from EU average, percentage points)- 10-505 10 Science-Based Specialized Supplier Traditional Scale-Based (tech) Scale-Based (resource)- 10-505
Bank of Italy, ECB, IMF staff calculations 9-15-10-505 Costs Prices Supply-Chainbased Real Effective Exchange rates (Cumulative Appreciation, percent
Bayoumi, Saito& Turunen (2013) B. Supply-Chain Based Indicators IMF Staff have developed alternative measures that address the implications of global supply chains on the assessment of price competitiveness.
Past Fund Staff research has emphasized the important role of non-price factors in supporting Italy's export performance (Lissovolik
unit values in Italy are around 1 times higher than the global mean. 4 Recent Fund staff research confirms Italy's continued success in maintaining the high quality of its export mix.
ISTAT, IMF staff calculations 11 rapidly seeking out new destinations, building a global reputation, outsourcing low valueadded activities,
DOTS, IMF staff calculations 12 Where ait, ßjt, and kt are exporter, importer, and product fixed effects that can vary across time.
For more detail, a comprehensive treatment of Italy's main economy-wide bottlenecks is provided in the most recent Article IV Staff Reports for Italy;
IMF Staff calculations using BACI database, developed by Gaulier & Zingano (2010) 19 Appendix. Shift-Share Analysis and Competitiveness (from ECB, 2012) The method envisages a decomposition of export growth based on a weighted variance analysis (ANOVA) of bilateral export data, disaggregated by product.
Work is carried out by staff researchers and visiting scholars in Helsinki and through networks of collaborating scholars and institutions around the world. www. wider. unu. edu publications@wider. unu. edu UNU World Institute for Development Economics
'Staff Working Paper 441. WASHINGTON DC: World bank. Cosh, A, . and A. Hughes (eds)( 1996).‘‘The Changing State of British Enterprise:
it is clear from the case studies in this report that these tools are perceived as substantially increasing the safety of medical care by generating a culture of safety, improving clinical staff actions and workflows,
Experience in other sectors shows that these functional improvements can have a positive effect on staff productivity.
and patient management solutions developed by the Great Southern Managed Health Network in Western australia (Box 1. 1). It is clear from interviews that they can substantially improve the safety of medical care by improving clinical staff actions/workflows and bringing evidence-based,
Experience in other sectors shows that this can have a positive effect on staff productivity.
while also allowing staff to provide new services that could help diversify the pharmacy's revenue base. 1. 3. Reports on cost-savings tend to be anecdotal in nature In the countries covered by the case studies,
and impacts of electronic messaging have been noted by GPS, allied professionals, staff in hospitals and the Western australia Country Health Services.
It was acknowledged that the UWA Centre for Software Practice had been a critical, if not major factor in the successful implementation of the project, both for the enthusiastic dedication of its staff, the not for profit nature of the partnership and the extensive expertise in software
Governance Successful implementation was based on the development of largely positive working relationships and partnerships between NHA staff and physicians.
It was proposed to initiate the twinning concept through an open call for expression of interest addressed to public innovation funding agencies indicating the specific scheme they wish to transfer. 4. Foster mutual learning by facilitating staff exchanges (optional) between public innovation funding agencies
and invited to participate in staff exchange programmes. This activity was carried however never out during the IPF. 5. Contribute to the development of new
as well as connected with a potential risk (they are vulnerable to loss of staff and knowledge and quality is often based on the quality of individual advisers).
but still need staff to update links and cooperate with other funding agencies. The codification of human knowledge into such an intelligent search system automates human skills and expertise,
allowing care and clinical staff to monitor and report on patient care with real time updates.
The company now has 175 staff in seven offices around the world. Mining companies have turned also to the innovative solutions of VR Space Pty Ltd to help safely plan,
The knowledge and experience of a founder and his or her staff particularly their management competency and technological proficiency, affects the growth of the firm.
and retain high quality staff to innovative start-up companies by providing them with a financial share of the potential upside of success of the company.
Productivity Commission Staff Working Paper. Canberra: Commonwealth of australia. Geoscience Australia. 2014). ) Australia's Identified Mineral resources 2013.
and consider new measures for promoting staff-driven innovation in collaboration with the Norwegian Confederation of Trade unions
Human resources management policies to support innovation 11. Innovation Networks 12. Other tools for business innovation support The following partners from the UK were involved in this project
We do not address experienced R&d experts but staff in SMES (managers, employees and trainees) who have to develop innovative products
Human resources management policies to support innovation...207 10.1. Human resources competence requirements for innovations...207 10.1.0.
Introduction...208 10.2. Identifying training needs for Innovation in SMES...215 10.3. Creating a company culture for continuous innovation...
1. Knowledge management techniques 2. Market intelligence techniques 3. Cooperative and networking techniques 4. Human resources management techniques 5. Interface management techniques 6. Creativity
which supports businesses in accessing University expertise through academic staff and graduates with the aim to facilitate innovation.
for identifying the major company requirements, needs, weaknesses and strengths on both human resources and infrastructure. The Technology Audit is a technique,
and identifies the human resources relation to company's performance. The objective of Technology Audit is to provide a clear identification of company's first priority needs as well as strengths
and stimulate the staff Whoever is interested in the organisation, in terms of contracting, funding, VC investment, or acquisition. 2. 1. 3. Where Technology Audit applies
They also wanted recommendations for economies or process improvement in technical support, help desk and staff development areas.
Loss of key staff? Sustainable financial backing? Economy-home, abroad? Seasonality, weather effects?""Innosupport: Supporting Innovation in SMES"-2. 2. SWOT Analysis page 19 of 271 2. 2. 4. Tips for successful SWOT analysis Top Tips But remember 1
The staff lack of motivation The building was really small The facility was old There was a lot of paper work and bureaucracy"Innosupport:
The manager of the health centre encouraged all the members of staff to freely express their opinions about what they felt to be appropriate.
Willingness of staff to change Good location of the health centre Perception of quality services Weaknesses:
training of the staff in interactive techniques of quality improvement coordination with other providers to cover all user needs remodelling of the facility with local government funds
and lab supplies with user fees payment of incentives to staff based on performance review of procedures for decreasing costs and waiting times and increasing perceived quality."
27%increase of patients reduction of waiting times to 15minutes 20%increase of staff performance remodelling of the facility 2. 2. 6. Resources Bibliography 2001-2002, Prof.
the staff of the firm will work together, in a brainstorming session the communication will increase,
we discuss their feasibility (with staff and clients). Good luck! If you would like to get to know more about this method
which all staff should use. The 2 consulting companies then developed a comprehensive set of Work Instructions to communicate this information to groups of warehousemen, drivers and office staff.
To help build staff knowledge, work instructions were accompanied by Training Modules and Assessments, used by the trainers to train staff
For example, at Kraft Foods, a small dedicated staff skilled in networking with the business divisions is driving innovation.
and have staff constraints, in terms of staff numbers, skills, qualifications, etc. Often companies are not in a position where new strategies can just be developed, implemented and tested.
specifying the objectives, potential partners and the members of staff involved in the project. It is important to have a person
and you have to ensure that the members of staff involved will be able to deal with the changes.
The initial transitional phase was rather laborious as the staff had to be trained and adapted to the new working procedures,
and support staff, and procurement managers. 6. 1. 3. How NPD is applied? One of the most widespread and well-accepted conceptual descriptions of the NPD process is that of Clark
and communicated to all staff. It was a relatively easy process to express this strategy as a series of must meet filtering questions
implements and distributes software management systems in the field of accounting, logistics, process tracking, communication, human resources and CRM.
In the last 4 years the company has established an informal technology monitoring activity with professional staff devoted to it.
the Business plan should also introduce the main staff that will be involved in the project. The information on the personnel should include the roles of each involved member of staff
and the experience and key skills that each will bring into the project. Further, it is important to introduce the management team
This plan should lay out the various stages of the project, the involvement of the staff throughout the project's progress and important milestones.
Human resources competence requirements for innovations page 207 of 271 10. Human resources management policies to support innovation 10.1.
Human resources competence requirements for innovations 10.1.1. What: what constitutes the requirements for the qualification of the employees?..
209 10.1.2. Why: The role of human resources in the company's ability for innovation...209 10.1.3.
How: Systematic training management training concept...209 10.1.3.1. Checklist: Typical questions related to further training concepts...211 10.1.4.
Often they are lacking basic building blocks of Human resources Management. In this connection the various sub-components of component 10 Measures in the framework of Human resources Management to support innovation (see the graphics below) are designed to help the users to gain the basic principles needed for a professional Human resources Management in their individual SMES.
The component 10.1 treats the topics Guidelines for creating a training concept and Systematic training management.
Links to further topics such as human resources management, human resources development etc. can be found in the link collection at the end of this component.
The role of human resources in the company's ability for innovation The qualification of the employees are, on the one hand, a prerequisite for innovation,
without preparing their human resources in a suitable way. A foresighted and systematic human resources development and qualification plan can set the prerequisite for an enterprise to actively carry out its process of changes,
and thus remain at the top of the competition. The human resource becomes a decisive factor in the innovation ability of enterprises. 10.1.3.
Within the concrete learning situation the participant is confronted actually with the teaching staff (as well as with the contents and activities.
How does the company define further training (definitions for training, further training, human resources development, etc.?
Is staff's point of view accounted for?""Innosupport: Supporting Innovation in SMES"-10.1.0. Introduction page 212 of 271 How does the company get from the assessed training-needs to the further training offer?
Examples By means of some examples from real life (SMES only) we wish to show which measures enterprises use in practice to make a professional job of their training and the human resources development.
A flexible human resources development, grants the employees labour market ability, and opens up new business fields for the enterprise. http://www. innovation-aktuell. de/kv0409. htm Systematic and continuous human resources development safeguards the innovation ability and the compatibility of the enterprise.
However, whereas big companies have their own departments for preparing their employees for future requirements,
professional human resources development is looked often vainly for in medium-sized and small enterprises. In this paper you will learn where cooperation makes sense for an SME,
what an enterprise striving for a joint staff development unit has to do, and what the experience of six SMES in the project Porregio was. http://www. diw. de/deutsch/produkte/publikationen/materialien/docs/papers/diw rn02-01-12. pdf Human
Identifying training needs for Innovation in SMES Introduction Innovation in a business is very much dependent on the appropriate skills of its staff.
and interpret data to enable the identification of both staff and organisational performance improvement. Key in an TNA is to gain comprehensive data on training needs,
Identifying training needs for Innovation in SMES page 217 of 271 A company's staff are its most important asset for the skills,
More often than not, staff performance is being challenged within an ever-changing market environment keeping up-to-date with the latest technology advancements, customer demands, new product or process standards, management techniques,
preventing conflict with staff through communication and documenting the project. You will need to answer questions such as:
and explained to staff. You will need to think about staff briefings for example and how to keep staff informed during the process as a TNA may take several weeks to complete
and analyse. You will need also to think how the TNA project will be documented, for example justifying the solutions chosen to address skill gaps.
Confidentiality may also be an issue to be aware of. If you company does not have an HR department or an HR expert,
Management Marketing, Sales, Financial, Administrative Services, Human resources, Production, Quality assurance, Logistics, etc. In smaller businesses several of these functional areas may be carried out by the same person. 10.2.3.3.
Do this by talking to the key staff responsible for these key areas. Identify also the main opportunities foreseen for your business.
since it is well known that a company's staff is its most important asset for the skills,
and expanding the staff's horizons and enriching their knowledge. Practical application of the component Increased KNOWLEDGE and AWARENESS will give the enterprise:
and know how to establish useful contacts. 2. Getting the company's staff trained. The author of this component has taught
One of the aims of the company is to enable their staff to feel at ease:
It is therefore necessary for staff to be proficient in general language as well as the specific purpose language relating to their job.
what level of intercultural competency relevant staff are. At a basic level staff may be perceptive and open to other cultures
At anoher level staff have undergone more formal intercultural training and are able to deal with in unfamiliar situations in a more systematic and reflective manner.
At a more proficient level staff can draw on experiences and apply these to new situations,
The check list is followed by evaluative exercise to assess your or your staff's intercultural competencies.
A. Check List*1. Establish with your staff an intercultural action plan and review on a regular basis 2. Assess the intercultural competencies of you
and your staff 3. Assess your product, processes and services in relation to the cultural aspect of the markets 4. Assess your marketing
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