In the appendices (only available in the web version please look at www. vinnova. se) there is a presentation of the methodological approach that has governed the work processes.
The lesson learned is that IT tools need active promotion and support at participants'sites,
which stimulates public organisations to post their challenges on to a website that facilitates crowd sourcing of solutions.
This site gathers and brings forward challenges that different government agencies have in one place. Through this site it has been possible to reach a broader audience as compared to their normal speaking partners.
This has resulted in new ideas and actors coming in touch with the government. To stimulate demand on innovation is broader than public procurement
and ii) a computer or web interface, linking sites, searches and application forms together. Mentoring type service delivery
precluding the use of data-heavy websites. Limited numbers of sectors or limited number of companies are to be helped.
Computer or web interfaces on the other hand are relatively cheap to run but still need staff to update links
Computer or web interfaces are suited in the following circumstances when: Clients are computer and internet savvy.
An interesting example is the Enterprise One scheme run by SPRING Singapore that gathers support on a web
Alibaba, a Chinese online sales company, is now larger than Amazon and ebay combined, and still growing (Osawa et al, 2014).
The emergence of global technology-based giants like Google and the different models of business they bring,
Examples of unnecessary divergence from international standards can be submitted at the cuttingredtape. gov. au website.
and intimidation, including those relating to the Myer Emporium site in August 2012, the Little Creatures brewery site in Geelong in late 2012,
Infrastructure for the future The Government has confirmed Badgerys Creek will be the site of Western Sydney's much-needed future airport.
Founder and Director, Penny Street, says‘being the first audio tour company in India didn't mean we enjoyed instant success'.The company researched the country's most visited sites
Delivered through an improved business. gov. au website and hotline, the new Single Business Service will enable businesses of all sizes to efficiently find the information
The Government will use the cuttingredtape. gov. au website to invite submissions to identify examples of divergence from international standards.
and Cabinet website (see http://www. dpmc. gov. au/guidelines/)./TPO00007 Industry Innovation and Competitiveness Agenda Industry Competitiveness 108 Industry Innovation and Competitiveness Agenda TPO00007 Industry Innovation and Competitiveness Agenda Industry Competitiveness 112
The guide is available as a web-based system, a CD and a handbook. We wish you success in working
A list of UK University websites can be accessed via the Higher education Funding Council for England http://www. hefce. ac. uk/.In South East England for example the Cranfield School of management offers individual
This website http://www. innovation. gov. uk/supports business in managing and thinking about innovation.
It provides links to other sites and practical support resources. Department for Trade and Industry:
This website http://www. ktponline. org. uk/provides details for the Knowledge Transfer Partnership scheme,
This website http://www. seeda. co. uk/supports high growth businesses in the South East England region, especially through their network of Enterprise Hubs and Enterprise Gateways.
This website www. ost. gov. uk/science links. htm provides good links related to innovation. Innovation Policies The british Library holds an innovation policy bimonthly newsletter http://www. innovationpolicy. co. uk/which states:
/The HM Treasury website sets out the UK ten-year investment framework for science and innovation alongside the 2004 Spending Review.
, Brian, Managing Technological Innovation, Pitman Publishing, 1992 Internet sites Analytical information about technology audit http://www. access-ecom. info/article. cfm?
Integration Customer Requirements into Product Design, Productivity Press, Portland Oregon, 1988 Internet sites General address of the University of arizona with a useful file about SWOT analysis http
which explains the structured way to plan SWOT analysis http://www. amputee-coalition. org/communicator/vol2no4pg1. html Panasia networking website contains an interesting site for SWOT analysis http
Institute, Columbus, Ohio, August 1958 Zwicky, F.,Discovery, Invention, Research, First American Edition, The Mac millan Co, 1969, pp107 Internet sites In this address
Resources Bibliography Walter J. Michalski, Ed. D.,"Tool Navigator",Productivity Press-Portland, Oregon Internet sites This is the part of the general address Principia Cybernetica Web
Supporting Innovation in SMES"-4. 2. Brainstorming page 53 of 271 4. 2. 5. Resources Internet sites http://www. mindtools. com/brainstm. html http:/
Vogel-Verlag Würzburg, 1992 If you use a search machine like google and search under methode 635,
Most websites present more or less the same information about the method, sometimes with slight modifications like:
The website offers a well-structured overview on different creative techniques, illustrated with examples. Easy to read
and useful to get further information about the subject from another perspective. http://kaufwas. com/bk/wissen/kreativ/42. htm (German) Interesting website,"Robert Alan Black
The site also contains articles and creative thinking exercises. http://www. cre8ng. com/CC/cc1998/9804. shtml (English)" Innosupport:
New systems such as intranets, documents management systems, collaboration systems and databases constitute a vital factor,
etc. 4. 6. 5. Case study Golden West Foods Improved site management methods help meet growing demand Brief Golden West Foods operates the UK warehousing and delivery
I t and MMT researched site management methods and transport services to identify best practice, which all staff should use.
Intranet: An Intranet can act as a universally accessible corporate filing system for the knowledge of the organisation.
However it needs to be seen as a filing and sharing tool, not as a set of glossy pages designed to impress.
Structure the Intranet around the key activities of the organisation, and make sure that publishing material is easy and quick.
For example the chat room software"msn messenger"(free from Microsoft) can be very powerful in allowing people in remote sites to have online conversations.
Videoconferencing systems are a very powerful way of bringing remote sites together, but are expensive.
For more information, visit http://www. ktransform. com/.Internet Sites http://www. knowledgeboard. com/Knowledgeboard,
1. Customer survey 2. Internet-based research 3. Approach web developers for quotes The customer survey consisted of a small questionnaire
The Internet-based research basically looked at web pages of bookshops of comparable size and nature,
Also, a number of web developers were approached and quotes were obtained. These quotes included a number of options
These points included the cost, results from the customer survey (e g. the number of customers with Internet access, the number of customers interested in a Magic Books website, etc..
and increase in turnover brought by the website in the long term. Based on this information, Magic Books decided that getting a webpage was an investment,
which runs an annual benchmarking process comparing refineries and gas sites. This process looks at different areas, such as health and safety, environmental performance, personnel,
Inc (http://www. decisionanalyst. com/)Links This site has been developed as a resource for the Good Design Practice program, a joint initiative between the Institute for Manufacturing and the Engineering Design Centre at the University of Cambridge,
Old woolen garments are dumped usually in landfill sites where they decompose to produce methane, a gas that contributes to the climate change.
Does your company have a website, a brochure, a corporate video, or does it advertise in newspapers or on TV?
or software products owned by others in any of its publications, brochures, databases or websites? Does your company own the rights to any computer software?
In addition, the web sites of the Community Trade mark Office (OHIM) and the World Intellectual Property Organisation are useful sources of information (link to websites)" Innosupport:
Enterprise S. also offers web solutions including application provider web hosting, web and application development services.
The owner of Enterprises S. learnt about intellectual property issues by attending seminars and conferences for future company managers.
software and web pages produced by the company. Finally the registration of his products'trademarks remains on his list of things to do next.
and monitoring of industrial processes, internet/intranet software and technology and systems engineering. The competitive environment of the applied research in ICT sectors is highly dynamic and subject to a rapid technological evolution.
int/business/en/topics/finance/finance. html-This website provided by the European commission gives information on how to access finance http://www. london-innovation. org. uk/innov funding. htm-The London Innovation website
whether this particular investor is suitable for your needs. http://www. evca. com/-The website of the European Private Equity
. or. kr/webeng/work/ksem/st/wr ksem st mn df. jsp-This site provides an overview of the Stock market 8. 1. 6. Business Angels Business Angels are wealthy private individuals
e g. a software product or Internet service would best be advertised on the Internet on related websites, through email campaigns or dedicated computer literature or publications.
Innovation Action-Marketing Tool-kit Links http://www. oxtrust. org. uk/oi This is the Oxford Innovation website
Related topics are based web learning, computer-based learning and elearning. 9. 2. 7. Resources Bibliography Allen, M.,Michael Allen's Guide to E-learning, John
Horton, W. K.,Designing Web-Based Training. How to teach anyone anything anywhere anytime. John Wiley & Sons, Inc.,2000 Kurtus, R.,Study Some Examples of elearning, CBT or WBT, 2000, http://www. school-for-champions. com/elearning/study
Offers some e g. of best/worst websites; Provides rules for an efficient search on the Web. 9. 3. 1. Why to use
and how to take advantage?..199 9. 3. 2. Presentation on the internet...199 9. 3. 3. Web content layout...
201 9. 3. 4. Internet research...203 9. 3. 5. Resources...205"Innosupport: Supporting Innovation in SMES"-9. 3. Competencies of internet presentation and research page 199 of 271 9. 3. 1. Why to use
From a marketing perspective, the web offers an unparalleled opportunity for SMES. How to take advantage?
You will not be able to make good decisions about your website or its development if you don't set measurable goals and targets for success from the beginning.
what you want to achieve from your site. Prepare the copy or text for your site.
This should be written using direct marketing copywriting techniques either by your self or a professional.
Select images for your site. These can be existing photos or chosen from an online photo library."
Web Space: Many service providers give you a certain amount of free web space with your connection.
However, this usually has limited a capacity and is not really suitable for a professional site.
You have to find a commercial web space that will enhance the experience of visitors to your site.
Web site Developer: The first and most important step involved in setting up a web site, is choosing the right web developers.
As the main purpose of a business web site in the SME sector is marketing. The overriding factor in deciding on an agency is
whether they can develop your site as an effective promotional tool. Therefore out of all the abilities an agency should possess,
because without applying effective marketing techniques to the site-a good design will be of little use for your business.
Choose a direct marketing orientated web developer. Follow the rules below: Use web marketing strategies to attract visitors to your site such as reciprocal links, direct email,
newsgroup and list serve postings etc. Combine online marketing with conventional promotion such as direct mail, advertising
Supporting Innovation in SMES"-9. 3. Competencies of internet presentation and research page 201 of 271 9. 3. 3. Web content layout A good presentation
of a SME on the Web must correctly address the people's ability on focusing on a certain topic/image/text:
The consequences of these aspects on designing web interfaces are summarised below: General guidelines: More than one piece of information may be displayed on the screen at any one time using static media (text
Amazon com is an online book retailer that is valued at $120 million. It is one of the most successful examples on the Internet.
The UK version of Amazon com is Book Pages. This company has a loyalty points scheme to encourage customers to come back
and therefore create a community around their site. Dell. com Computer manufacturers Dell sells over two million dollars worth of equipment every day.
They have succeeded in creating a strong online community around their site with 40%of their orders coming from existing customers.
Their site attracts 1000 visitors a day, and from this number 5%place orders. This is way above the industry standard in mail order
This is no different from utilising the web as a marketing tool. Users Are Scanners If you want a visitor to read your text,
Navigation Try to create a navigation structure that is common for all the pages in your Web.
add them to the bottom of a paragraph or to the navigation menus of your site.
Download Speed Internet usability studies tell us that most visitors will leave a Web page that takes more than 7 seconds to download.
however the reader is encouraged to sample the websites listed and judge for themselves. GOOD NOT SO GOOD 2entwine (www. 2entwine. com) Super-simple, square, solid, blocky, soft colours, responsible use of Flash, clear text.
Excellent use of white space and Findhotel (www. findhotel. co. uk) Not a very good site, devoid of any structured layout with a disparate collection of elements slung haphazardly into space.
Supporting Innovation in SMES"-9. 3. Competencies of internet presentation and research page 203 of 271 imagery make this a great site to use.
Appliance Studio (www. appliancestudio. com) A simple site with plenty of personality. This comes through neat writing and'contentful'imagery.
Criticalmass (www. criticalmass. com) Very good site from a highly successful interaction design firm. Very clean site with clearly arranged information, leaves you with a feeling of trust.
Needs to bring more information forward to home page and focus the introductory message better . i-define living (www. i-define. co. uk) Dawn Winder is a Personal Branding Consultant (first of a new breed?).
Her site is driven by high-value content, and the regular newsletter is an effective and flexible channel.
and is not a very user-friendly web form), lack of space between navigation elements, small text.
Royal National Institute of the Blind (www. rnib. org. uk) Although this is a well-written site,
and ticket purchasing site. More traditional businesses are also finding success on the Internet. In the US which precedes the UK in business trends-many small businesses are finding that 40%-50%of their business is now coming from the Internet.
trustworthy information on the web (2) and deep web (3).(1). The ability to reduce the number of founded entries
metasearchers increase Web coverage by 3-to 4-fold("new planet*")AND (discover *OR find) AND("solar system").
most of the Web's information is buried far down on dynamically generated sites, and standard search engines never find it.
Traditional search engines create their indices by spidering or crawling surface Web pages. To be discovered, the page must be linked static
"or retrieve content in the deep Web-those pages do not exist until they are created dynamically as the result of a specific search.
the deep Web has heretofore been hidden. The deep Web is qualitatively different from the surface Web.
Deep Web sources store their content in searchable databases that only produce results dynamically in response to a direct request
But a direct query is a"one at a time"laborious way to search. Brightplanet's search technology automates the process of making dozens of direct queries simultaneously using"Innosupport:
Public information on the deep Web is currently 400 to 550 times larger than the commonly defined World wide web.
The deep Web contains 7, 500 terabytes of information compared to nineteen terabytes of information in the surface Web.
More than half of the deep Web content resides in topic-specific databases. A full ninety-five per cent of the deep Web is publicly accessible information--not subject to fees or subscriptions.
Total quality content of the deep Web is 1, 000 to 2, 000 times greater than that of the surface Web.
Deep Web content is highly relevant to every information need, market, and domain. Deep Web sites tend to be narrower, with deeper content,
than conventional surface sites. To put these findings in perspective one has to consider that the search engines with the largest number of Web pages indexed (such as Google) index no more than sixteen per cent of the surface Web.
Since they are missing the deep web when they use such search engines, Internet searchers are
therefore searching only 0. 03%--or one in 3, 000--of the pages available to them today.
Clearly, simultaneous searching of multiple surface and deep Web sources is necessary when comprehensive information retrieval is needed.
The searchable databases on the web can be classified in twelve categories: 1. Topic Databases-subject-specific aggregations of information,
such as SEC corporate filings, medical databases, patent records etc. 54%from the deep web is formed by these topic databases websites) e g. http://www. 10kwizard. com,
/http://www. uspto. gov/2. Internal site-searchable databases for the internal pages of large sites that are created dynamically,
such as the knowledge base on the Microsoft site (13%)e g. http://www. microsoft. com/3. Publications-searchable databases for current and archived articles (11%)e g. http://www. pubmedcentral. nih. gov
/4. Shopping/Auction (5%)e g. http://www. flowerweb. nl, /http://www. locateaflowershop. com/5. Classifieds (5%)e g. www. canadaeast. com/6. Portals-broader sites that included more than one of these other categories in searchable databases (3
%)e g. www. searchindia. com 7. Library-searchable internal holdings, mostly for university libraries (2%)e g. www. lib. clemson. edu 8. Yellow and White Pages-people and business finders (2%)e g. www. anywho. com 9. Calculators
-while not strictly databases, many do include an internal data component for calculating results. Mortgage calculators, dictionary look ups,
General Search-searchable databases most often relevant to Internet search topics and information (1%)e g. http://www. cyndislist. com/Sixties deep sites that already exceed the web surface
are available also at Bright Planet. 9. 3. 5. Resources Links http://www. w3schools. com/site/site tutorials. asp http://www. w3schools. com/site
It is accessible via intranet and serves as an active knowledge management. Here any problems and their solutions that crop up during the work are entered by the employees.
The service engineers'main role is attending breakdowns at customer sites, where their priority is to troubleshoot the problem
and our website can provide you with all the information you need to get involved, keep up to date and put the Standard into practice:
www. investorsinpeople. co. uk/IIP/Web/default. htm Learn & Work is a Leonardo project that specifically addressed the issue of analysing training needs in business. www. citeforma. pt/html/pub/lw/lw. htm Rockwell Automation PLC provides a case study of an TNA
and made available in both hard copy and electronically on the website below www. ssda. org. uk/ssda/default. aspx?
The site also provides some case studies: http://www. cicsc. org. uk/tvcbec. htm training reference. co. uk provides an overview of some of training providers that offer a TNA services relevant to business:
www. sircon. co. uk/sirius-software/your focus. asp Trainingzone is one of the UK's most popular site for corporate training professionals with an online network of 50,000 members.
The site should also be of interest to SMES: www. trainingzone. co. uk Trainers'Library is an international online resource pool for trainers, HR managers and consultants,
because you see the website, name and an excerpt from the text or comments, enabling the reader to make a judgement about the contents of the found homepage
Literature searches page 249 of 271 http://www. google. com http://www. alltheweb. com http://www. msn. com http://www. yahoo
or by viewing the library website where there are detailed instructions about doing an Internet search.
LZA EI, 2003.206 lpp Web links The most widely used and well known search engines: http://www. google. com http://www. alltheweb. com http://www. msn. com http://www. yahoo. com Databases http://www. census
. gov/ipc/www/idbnew. html International data base-Computerized data bank containing statistical tables of demographic and socioeconomic data for 227 countries and areas of the world. http://www. geohive
The website for The Business of Language's Initiative in North East England (http://www. thebusinessoflanguage. org. uk/)points to an interesting fact:
and using international sources for financing Marketing and sales (ads website, ecommerce) in the globalised market Gathering foreign language information like publications and patents Participating actively in international conferences and fairs Detecting international trends and challenges Foreign language competence in Innovation"Innosupport:
Resources Internet Sites Online translation website: www. babelfish. altavista. com There are various training programmes and possibilities within the Leonardo Da vinci and Sokrates Framework.
the service is free of charge. http://people. freenet. de/mvhs-english/This website contains many useful links for learning offers.
Resources Facts and Internet Sites BBC: www. bbc. co. uk/worldservice/programmes/globalisation/National Centre for Languages (UK:
Google Inc. cited troubles in obtaining work visas for its prospective employees as a reason to set up its first engineering research and development centre outside the US in Bangalore in India (The Hindu,
) Many firms, including as reputed names as Google and Infosys, are complaining of a shortage of suitable candidates.
Google to set up R&d centre in Bangalore, in: The Hindu, 13.12.2003. Tiwari, R. 2007: The Early Phases of Innovation:
trainings, website and other actions developed by the helpdesk will be owned by the Commission and will be shared with other EU-funded IPR support measures.
The future beneficiary consortium should take care of the joint website www. innovaccess. eu. Upgraded or new services and trainings for the target group will be provided by the national IP offices to be implemented either by the NIPOS themselves or by the business support providers.
like the common website (innovaccess), and new IP generated is managed effectively and is available free of charge to the Commission
'Social media and other web-based services challenge these existing approaches and ask for their revision. The british‘connect'platform is the first publicly financed innovation platform on the web that creates a protected space for companies to display their competences, interest and skills,
to reach out to a large number of peers, to make them personal contacts and to engage them in initial cooperation.
and potential partners (assistance to online collaboration for innovation) So far staff in innovation agencies has hardly skills to assist their clients to establish collaborations on web platforms
The nature of the topic online collaboration suggests that the training modules are established as web-based self
and develop the joint website. For the evaluation of first-stage proposals under a two-stage submission procedure, only the criteria‘excellence'and‘impact'will be evaluated.
The detailed list of coordinators and maximum grant amounts is provided on the Enterprise Europe Network website (http://een. ec. europa. eu). Timeframe:
and meetings and/or providing web-based information to those wanting to start and grow a business.
It built a new web application and became an (Internet-enabled company. Although Greif subcontracts out most support functions,
The database analyzed was the ISI Web of Knowledge (ISI, 2006) using the social science sub-set of indexed publications.
Amazon and ebay that created on-line bookstores and auctions rather than Barnes & noble and Sotheby's. Here are some categories for use of IT in business model innovations.
We reviewed a total of 689 success stories from 2002 to 2005 that were posted on the NIST MEP website.
Consultants rarely refer to the success stories posted on the website for information and insight.
Recommendation 3-Analyze use of the current MEP database We recommend a web-survey of existing MEP centers to determine:
Explicit-to-explicit is the simplest transfer challenge exemplified best by web-publishing such as the MEP database.
Challengers create a web-request which is responded then to, based on the knowledge and experience of the network.
Web of Knowledge, http://portal. isiknowledge. com/portal. cgi. Johne, A. and C. Storey (1998."
New web-based information technologies are enabling SMES to attain global marketing capabilities at very low costs.
Since SMES have difficulty finding the most appropriate public programme given the complex web of public initiatives,
computers, computer networks, Intranet structures, Internet technologies, and similar tools. By outward-focused technology intake, I refer to expenditures on developing new products, new methods of production, new markets, new raw material,
See websites for details: www. teluq. uquebec. ca/chaireecosavoir www. teluq. uquebec. ca/chairebell www. teluq. uquebec. ca/interventionseconomiques www. teluq. uquebec. ca/chaireecosavoir
For Schumpeter, at first small or medium-sized firms were the initial sites of innovation, whereas the concentration of capital over the years has given rise to the domination of large firms and their research and development departments.
Overtext Web Module V3.0 Alpha
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