large scale questionnaires (web-based or surveys) and personal interviews (face-to-face, telephone, or in working groups). A key feature brought in by these European union-sponsored exercises was the introduction of external experts in this analytical phase.
see more details on the FOREN website. For RIS3, foresight studies would ideally combine regional expertise with international expertise able to put regional assets in perspective with wider trends. 22 Neffke F. and Svensson Henning M. 2009
attractive and dynamic web pages, including parts in English for wider dissemination; newsletters and leaflets to complete the information with traditional communication tools;
visiting the sites, marketing of the participants to the project; press conferences (various with different scenarios;
At the end of the day regions contributed to producing a system with too many small sites doing the same things
and intervention logic. 38 For further guidance, please look at Inforegio website: -Monitoring and evaluation of European Cohesion policy ERDF and Cohesion fund, Concepts and recommendations, Guidance document.
and is available at the website of the Platform 42 The European Cluster Excellence initiative aims at promoting cluster management excellence through training
http://ec. europa. eu/enterprise/policies/innovation/policy/lead-market-initiative/48 http://www. europe-innova. eu/web/guest/home 49 http
Regional Partner Facilities (RPF) 61 which are associated facilities with pan-European single site or distributed Research Infrastructures,
and outermost regions, do not often have ambitions to host the site and/or to coordinate a large multidisciplinary infrastructure.
'Available on the website of the Smart Specialisation Platform, 72 University Business Forum: A platform to promote cooperation between HEI and businesses at European level, 73 Marie Curie Initial Training Networks Industrial doctorates:
therefore to select investment models and strategic priorities that will foster the above efforts. 80 Estimated by the EC between EUR 180 and 270 billion. 81 See EU Broadband good practice site:
to support web entrepreneur camps, good practices exchange, peer review, studies, regular mapping of infrastructure, monitoring
These might include pilot plants and demonstration sites, proof of concept and early stage financing incubation facilities, applied research,
All intellectual property rights pertinent to the materials, trainings, website and other actions developed by the helpdesk will be owned by the Commission
The future beneficiary consortium should take care of the joint website www. innovaccess. eu. Upgraded or new services and trainings for the target group will be provided by the national IP offices to be implemented either by the NIPOS themselves or by the business support providers.
like the common website (innovaccess), and new IP generated is managed effectively and is available free of charge to the Commission
'Social media and other web-based services challenge these existing approaches and ask for their revision. The british‘connect'platform is the first publicly financed innovation platform on the web that creates a protected space for companies to display their competences, interest and skills,
to reach out to a large number of peers, to make them personal contacts and to engage them in initial cooperation.
and potential partners (assistance to online collaboration for innovation) So far staff in innovation agencies has hardly skills to assist their clients to establish collaborations on web platforms
The nature of the topic online collaboration suggests that the training modules are established as web-based self
and develop the joint website. For the evaluation of first-stage proposals under a two-stage submission procedure, only the criteria‘excellence'and‘impact'will be evaluated.
The detailed list of coordinators and maximum grant amounts is provided on the Enterprise Europe Network website (http://een. ec. europa. eu). Timeframe:
Project website: http://www. foodrisc. org/Contacts: http://tinyurl. com/nylssvk Improving biowaste treatment to produce higher quality products This SME-targeted project aims at improving currently used biowaste treatment systems and move towards advanced, efficient
Project website: http://tinyurl. com/kosrpbh Contacts: http://tinyurl. com/ats7gzj The Importance of Energy Lighting, heating, transport, industry without energy, we would have none of these essential day-to-day services.
Project coordinator website: http://www. evobus. com/CHIC project PDF: http://tinyurl. com/a6ly93d Contacts:
Project website: http://tinyurl. com/nqlaues Contacts: http://tinyurl. com/pcpuo8s The Importance of Transport Efficient transport is a fundamental condition for sustainable wealth and prosperity in Europe.
Citymobil2 website: http://www. citymobil2. eu/en/Contacts: http://tiny. cc/k36r0w Citymobil Heathrow shuttle video:
http://youtu. be/Byk8lcpovoq Citymobil website: http://www. citymobil-project. eu/Contacts: http://tiny. cc/k36r0w Wifi for pilots Under the leadership of the German Aerospace Centre (DLR), thirty partners have come together to develop a new communication system for aircraft:
Project website: http://sandra. aero/2013/Contacts: http://tiny. cc/ji7r0w The Importance of the Environment The era of seemingly plentiful and cheap resources is coming to an end:
Project website: http://tinyurl. com/kpc6zkj Contacts: http://tinyurl. com/mojw3wk Intelligent waste sorting Intelligent and smart actions improving modern-day living are key to a better future and quality of life.
Project website: http://www. burbaproject. net/Contacts: http://tinyurl. com/mojw3wk 6. Inclusive, Innovative and Reflective Societies Fotolia. com The Importance of Inclusion Reducing inequalities and social exclusion in Europe, where an estimated 80
Project website: http://www. foreurope. eu/Contacts: http://tinyurl. com/kdu52c6 Creating and adapting jobs in Europe NEUJOBS is analysing future possible developments of the European labour market (s) under the main assumption that European societies are now facing
Project website: http://www. neujobs. eu/Contacts: http://tinyurl. com/n5hflhm The Importance of Security Ensuring the security of its citizens is one of the primary obligations of any country.
Web-based attacks in the EU and around the world increased by 36%during 2011;
Project website: http://www. tabularasa-euproject. org Localising bombs in urban areas Terrorist acts committed using Home Made Explosives (HME) pose an increasing threat to our citizens.
in the form of an integrated surveillance system for continuous chemical background monitoring with fixed site
Project website: http://tinyurl. com/lhcw52v Helping the heroes: New technology for search and rescue operations Time management is the main challenge for rescuing victims buried under collapsed buildings.
Project website: http://www. sgl-eu. org Video: SGL for USAR in Euronews (futuris: The chemistry of rescue:
In addition, the massive expansion of the city evoked heavy traffic, a lot of construction sites, high prices for real estate and high cost of living in general.
or directly at the Sebw website (www. europa. eu. int/comm/enterprise/ict/policy/watch/index. htm, www. ebusiness-watch. org).
US firms (in%,by their share of firms)- 2007 ICT adoption indicator USA EU-7*Internet access 100 97 Wireless LAN 43 22 Intranet 29
All publications can be downloaded from the programme's website at www. ebusiness-watch. org. In 2007/08, the focus is on the following sectors and specific topics:
In parallel, recent trends such as"Web 2. 0"and social networking are discussed widely in terms of their business E-business in the transport
Low-cost access to the Web and the dissemination of e-business technologies provide firms with a tool to satisfy customer demand by using traditional services in conjunction with growing information-based services.
and cooperation between knowledge teams (including virtual teams) using intranet technologies as well as between the organisation
Enterprises use of ICT (2005)( as a percentage of the total number of enterprises with 10 or more persons employed) Internal Computer network Intranet Online purchases business model Online sales business model External
%E-business in the transport & logistics industry 42 Exhibit 3. 1-6 Networks and protocols used Transport & Companies having Logistics Sector LAN WLAN Intranet Extranet
An Intranet is a specific application of the internal computer network which serves as a communication tool within the enterprise,
and an Extranet can be viewed as part of a company's Intranet that is extended to users outside the company.
Around one quarter of the TLS sector firms use an Intranet and, again, it depends on the company size, ranging from a relative small 23%for micro-sized firms to a high 77%for large firms.
or web hosting) than to employ their own ICT practitioners. The case study AIT (France) confirms this observation (Section 5. 2). The choice of a small company as a solution provider allows the AIT to achieve great benefits.
and other related services anywhere in Europe has been tested successfully pilot at five European sites. Existing travel and transport information services often lack data outside a limited range of general facts.
By communicating with Web-based services hosting the relevant information, the IM@GINE IT device offers an integrated routeguidance system
The system has been tested by around 100 users at five European sites in Finland, Germany, Italy, Greece and Hungary.
IM@GINE IT website: www. imagineit-eu. com) Although this business example shows a well managed
And just days before, the Commission extended its open source web portal, the Open source Observatory, (http://ec. europa. eu/idabc/en/chapter/452) to develop interoperability between applications.
i e. it uses the common web browsers. This allows for the use of existing network structures and inexpensive personal computers with almost any operating system as workplace computer.
www. mywms. org/export/sites/default/introduction/downloadgallery/mywms beschreibung en. pdf. 84 Joint Information systems Committee (JISC),(2006) Open source Software briefing paper
Web server and server operating systems are the top two areas, with two-thirds of firms using alternatives like Apache,
and Firefox) based on OSS appear to be used widely by companies from the TLS industry (21%).
Revenge of the Nerds, IT DIRECTOR. 89 Wikipedia, http://en. wikipedia. org/wiki/Digital signature. 90 American Bar Association Section of Science and Technology Information security Committee E-business
or between a manufacturer and its distribution channels, the financial return dwarfs the gains realised by setting up a disjoint web front-end.
%It can be assumed that companies without such software place orders mainly through websites or extranets of suppliers,
The goal of the solution was to provide the status of the transport over a Web interface to customers.
website of Trans Link Systems http://www. translink. nl/;/ERTICO ITS Europe e-Newsletter: N 19/07, 5 october 2007.
Interaction can be through a variety of channels, such as web pages, email, automated phone (Automated Voice Response AVR) or SMS. Analytical-analysis of customer data for a broad range of purposes (for example,
We also include the means for each cluster for the variables of percentage of firms having a LAN, A w-LAN and their on website.
Percentage of firms having their own website Weighting:%%of firms%of firms%of firms%of firms%of firms 1. Low 374 9 52 19 22 2. Medium 257 44 48 29 20 3
and the means of variables like percentage of firms having a LAN, A w-LAN and their on website.
(and the implied computer usage) is related to the LAN, WLAN and own company website adoption.
LAN and W-LAN and company website usage variables (means of percentages of firms) 9 44 98 52 48 54 71 59 19 29
with internet access at their workplace%of firms with a LAN%of firms with A w-LAN%of firms with their own website Exhibit 3. 8-3:
and Firefox) based on OSS appear to be used widely by companies from the sector. RFID. There's a very limited use of RFID technologies yet.
and includes the share of employees with an internet access at their workplace, internet connection capacity and the use of LAN, Intranet and Extranet.
The dependent variable accounting for the intensity of the ICT usage is a sum of answers to the questions regarding the internet connection type (score between 1 and 4), the use of LAN, WLAN, WWW, Intranet, Extranet, ERM, SCM, CRM,
Amazon or ebay are already icons of e-commerce that changed the landscape of the retailing industry.
The explanatory variable controlling for a firm's ICT endowment level is composed an index of answers to the questions regarding the internet connection type (score between 1 and 4), the use of LAN, WLAN, WWW, Intranet, Extranet, ERM, SCM, CRM,
The explanatory variable controlling for a company's ICT endowment level is composed an index of answers to the questions regarding the internet connection type (score between 1 and 4), the use of LAN, WLAN, WWW, Intranet, Extranet, ERM, SCM, CRM,
However future concessions are probably going to take into account also new ICT implementation aspects, like internet sales, web page, centralised information systems, etc.
Interview (s) with AISA Quality Manager and responsible of the centralised information project (Madrid, 2008) Websites:
E-business in the transport & logistics industry 132 Interview (s) with Françoise Arnaud, Director of Information technology AIT, 05/02/08, Genas, France Websites:
with complete Java internal support and external web interfacing for the e-ticket sales via Internet and mobile phone.
and a proof of this is that ALSA is going to create the 4th generation website, including Web 2. 0 technologies, a content manager and external web features.
The internet sales currently represent 20%of total ticket sales (final users and travel agencies), and the mobile phone sales represent 1%of ticket sales.
like some final web interfaces have been outsourced, thus the company depends on the providers'response times (on average three to four months).
Interview with ALSA Development Director and ALSA Central Services Director (Madrid, 2008) Websites: ALSA, http://www. alsa. es E-business in the transport & logistics industry 139 5. 4 CEMAT (Italy) Abstract CEMAT (Combined European Management and Transportation
once a customer sends a transport order over the Web-based ordering service to CEMAT,
E-business in the transport & logistics industry 143 Interview (s) with Marco Cipelletti, IT director at CEMAT, 16/10/07 and 17/10/07 Internal presentations about the solution Website of Cemat
Future major developments that are foreseen are to open the system for the public on the Web allowing customers to make an online reservation,
like the deployment of a Web service for ticket reservation and selling, that can be connected to international travel agencies. 5. 5. 4 Lessons learned The project is considered a major success at CFR Calatori as its objectives have been achieved
Interviews with Dorina Mironescu, CFR IT manager 18/09/07 and 04/10/07 CFR Calatori annual report 2006 Website of CFR Calatori:
and in a convenient way through a Web interface the possibility to get clear visibility on their transport status
SNCF Fret customers can now log on to a Web platform that allows them to access the four different services that carry the following functionalities.
The web platform communicates with the internal SNCF information systems for the ordering and invoicing processes.
the data is sent to the Web platform where it is available to customers. For the ordering process, the customer consults the transport catalogue on the portal
and enters the transport order directly on the Web interface. The Web platform automatically sends the data to the internal order management system.
The ordering process is composed of a couple of events like reservation of resources, departure of wagons, delivery, incident etc.
The order management platform communicates data for each transport phase to the Web platform allowing the customer to follow up on the order.
and publish the data on the website. 5. 6. 3 Impact The e-services solution affects the whole company and its working processes:
Interview (s) with Fabienne Girard, responsible for service offering and François Rannoux, responsible for e-services, 24/07/07 and 15/09/07 by Phone company internal newsletters and brochures Website
Interview (s) with Mr BAETENS, Managing director Geodis Logistics Belgium, 20/07/07, per Phone company annual report 2006 Website of Geodis:
Telephone interview with Aldo Croci, Information technology Director at Hupac, 26/07/07 Company annual report and brochures Websites:
(either entered by the customer over the Web or entered into the system by the Cammack employee),
demonstration of the application Websites: Cammack (www. cammack. co. uk) E-business in the transport & logistics industry 171 5. 10 Cargo tracing at Saima Avandero, Italy Abstract Saima Avandero
and trace solution in 2002 to allow their customers to follow up their transport activities on a Web interface.
Interview with Mr Scotti, Information technology director at Saima Avandero, 19/02/08 Websites: Saima Avandero (www. Saimaavandero. it.
Passengers can now conveniently access the website from their home or office and conveniently gain information about the real departure times they need for planning their trip.
Interview with Jarl Eliassen, Managing director Trafikanten, 03/01/08 Presentation of Trafikanten and their services Websites:
improving customer services and customer communication through Web based and mobile information services for passengers (Travel planner, Timetables etc), ticketing systems,
It is based a web system, with a central database hosted by Nordic Port. The different users get an address
The information is available for the PTA through a Web interface. Specific information such as environmental pollution is measured as well.
They enter the information over the Web interface, an XML file is sent to the system
FRIDA demo presentation Websites: Värmlandstrafik (http://www. kollplatsen. com/index. html) Nordic Port (http://web. port. se/.
/E-business in the transport & logistics industry 185 6 Conclusions: outlook and policy implications Due to the high turnover and number of jobs in the European TLS industry and its interrelation with almost all other European economy sectors, any improvements to the competitiveness and effectiveness
. translink. nl/Transport Research Knowledge Centre website of the European commission: http://ec. europa. eu./transport/extra Triplett, J. E.,Bosworth, B. P. 2003), Productivity Measurement Issues In service Industries:
Wikipedia, http://en. wikipedia. org/wiki/Digital signature. Williamson, O. E. 1985. The Economic Institutions of Capitalism.
E-business in the transport & logistics industry 203 The questionnaires of all E-business Watch surveys since 2002 can be downloaded from the project website (www. ebusiness-watch. org/about/methodology. htm). Population
which can be downloaded from the E-business Watch website at www. ebusinesswatch. org/about/methodology. htm. Weighting schemes Due to stratified sampling,
The pilot was carried out in three different sites Spain, Greece and Norway where it developed insights into local structural and operational barriers to overcome for further development of Integrated Care Services.
The services were tested in six pilot sites across Europe over the last 24 months of the project.
The feedback on the prototype has been generated so far by cyclic on site user validations on a pan-European scale.
and currently used in sites in Spain, UK and France, reaching more than 1750 users as well as successfully serviced outside of the project's framework in two locations in Spain.
2008-2010 20 several user trials in different sites throughout Europe. The project also resulted in a comprehensive rehabilitation programme that can be followed in health care
GUIDE puts a dedicated focus on the emerging Web & TV platforms and services (Connected TVS, Set-Top Boxes, etc..
While the passive use (e g. reading information) of public authorities'websites has remained pretty stable over the past years,
which addresses these challenges by ensuring that public sector websites are fully accessible by 2015. The Plan is requesting Member States to formally agree on a common list of key cross-border public services and implement seamless crossborder e-Government services in the EU single market.
2010-2013 30 In a similar vein, the Immigrationpolicy 2. 0 project uses state-of-the-art ICT technologies (including Web 2. 0
Only 12%of European web users feel completely safe making online transactions. 38%of users had concerns with the safety of online payments
Current trends in Internet applications such as Web 2. 0, cloud computing, and the Internet of things are bound to bring more pervasive data collection,
The project has developed Energy Life, a web-based solution for mobile phones which makes users become aware of the power consumption of their home appliances in real time, with the overall target of reducing power consumption in households by 15%.
and easily obtain information on their energy consumption through a web-based platform. http://esesh. eu/project/Funded by the ICT Policy Support Programme (ICT PSP)- Competitiveness & Innovation Programme (CIP) Duration:
It enhances existing deployment strategies by moving computation and services around a federation of data centres sites.
including the exact location of the crash site. ecall is to be introduced in all new models of passenger cars and light-duty vehicles,
and in value webs for particular manufacturing industries. By adopting ICT, households and businesses increase their geographic reach and potential for network contact through an interplay between physical and virtual activities, also named human extensibility (e g.
value webs and models of remote diagnostics and monitoring (van Geenhuizen, 2005; Kenney and Curry, 2001;
Lake, 2003)( table 3). The changes in value chains range from withdrawal from wholesale and retail segments (disintermediation) to the transformation of value chains into value webs.
Configuration of value webs Influence on transport demand depends on underlying optimization, e g. transport costs, production and delivery time, best available product quality.
and service centers (telecommuters) and relocation at a greater distance from key suppliers (customers)( web-based companies).
i e. reinforcing ongoing trends in business strategies (like globalization) or opening up ways to new business models (like network and web-based models);
Upon arrival at the problem site, the objective is to remove the obstacle to flow
such as creating a business website and using it profitably, learning to use e-commerce tools to buy or sell,
clinical and executive leadership committed to a 10 to 15 year transformation programme. 2 ehealth is Worth it, the economic benefits of implemented ehealth solutions at ten European sites, Karl
It allows patients to book appointments on site at the surgery, over the phone or over the internet in the way that is most convenient for them.
healthcare professional can schedule a Web conference, which enables multiple doctors to collaborate in real time and to share documents
Gartner, July 2009, Swedish Ministry of Health and Social affairs ehealth is Worth it, the economic benefits of implemented ehealth solutions at ten European sites, Karl A. Stroetmann, Tom jones
The creation of national/regional EHR infrastructures such as RHIO's in the US, the NHS Spine project in the United kingdom and NICTIZ in The netherlands, is complemented with efforts on creating commercial Web-based personal health
Reputation systems have been studied in the literature for different domains, such as auction websites and peer-to-peer sharing networks 19.
where patients rate the services of doctors and healthcare providers via a web portal or a health oriented network 20,
Additional problems appeared with the growing use of web portals rating healthcare services. Patients often subscribe to expert websites and search information regarding their illness on the Internet.
Although this practice may have advantages, the major drawback concerns the trustworthiness of information. For instance, in Revolution Health3 and other similar online community reputation systems
One example is Google dashboard privacy tool, which through a web interface displays to users what information about them is stored
and who can access it. Similarly social networks such as Facebook let users restrict or grant access to other users or groups on their data (e g.,
A Semantic web Technology Based Approach to Identify Hypertensive Patients for Follow-up/Recall. In: Proceedings of the 21st IEEE International Symposium on Computer-Based Medical Systems, IEEE (2008) 318 323 9. Reiter, H.,Maglaveras, N.:
Journal of Emerging Technologies in Web Intelligence 1 (2)( 2009) 110 118 15. Petrou, C.:
Access control in the Web 2. 0. In: Proceedings of the 1st Workshop on Online Social networks.
websites and teaching materials, provided that suitable acknowledgment of OECD as source and copyright owner is given.
This was the case in Canada, where through the combined implementation of new approaches to care delivery, guidelines and the use of a web-based chronic disease management toolkit,
Data from 22 sites in British columbia show that report 14 EXECUTIVE SUMMARY IMPROVING HEALTH SECTOR EFFICIENCY:
for example, to implement a locally developed web-based electronic messaging and patient management system in Western australia
In Australia, the Great Southern Managed Health Network developed a secure web-based electronic messaging system that is being now rolled out in the most remote areas of the region with start-up funding of AUD 1. 8
Implementation involved the development of an interim, web-based information system for three chronic conditions: diabetes, congestive heart failure and major depressive disorder.
was conducted on data extracted for 22 sites in British columbia. The analysis showed that report turnaround time decreased following the implementation of PACS by 41%(mean turnaround time decreased from 60.8 hours pre-PACS to 35.9 hours post-PACS.
60 All sites Rural sites Sites without on-site radiologist%decrease Source: Northern Health Authority (British columbia.
making it difficult for them to evaluate acute stroke patients on site when needed. In addition
Assessing The Evidence, Health Affairs, Supplement Web Exclusives, pp. W5-97-107. Stroetmann, K. A t. Jones, A. Dobrev and V. N. Stroetmann (2006), E-Health Is Worth It:
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 Solutions at Ten European Sites, DGINFSO, European commission, Brussels. Walker, J. M. 2005), Electronic Medical records and Health care
2005), The Value of Health care Information Exchange and Interoperability, Health Affairs, Supplement Web Exclusives, pp.
Benefits may appear at one site and in one budget, while a large share of the cost commitments appear at another site and in another budget.
In addition, there are no incentives, and may even be disincentives for care providers to be the first to adopt ICTS (Taylor et al.,
and patient management systems provided over the web via an application service provider (ASP). In the United states, the MAEHC has performed traditional in-office implementations of EHRS in each of the physician's practices located in the three pilot communities.
Sharing sensitive patient data in a large and heterogeneous environment through the use of web-based applications raises a series of privacy and security issues.
2005), The Value of Health care Information Exchange and Interoperability, Health Affairs, Supplement Web Exclusives, pp.
The toolkit is based a web software developed by the B c. Health Ministry with a Health Canada's Primary Health care Transition Fund grant.
The Economic Benefits of Implemented e-Health Solutions at Ten European Sites, DGINFSO, European commission, Brussels. Tripathi, M. 2007), Massachusetts e-Health Collabortive, AHRQ
running at vendor facility with jurors and proctors observing via simultaneous Web conference/audio conference.
to implement a locally developed web-based electronic messaging and patient management system in Western australia
Wennberg, J. E.,E s. Fisher and J. S. Skinner (2002), Geography and the Debate over Medicare Reform, Health Affairs, Supplement Web Exclusives, pp.
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 Annex A. Country case studies The Great Southern Managed Health Network (GSMHN) in Western australia Key achievement The GSMHN is delivering web-based
A tangible by-product of Physician Connect has also been the capability to access web-based clinical decision support tools such as the chronic disease management (CDM) Toolkit.
Adoption of the chronic disease management (CDM) toolkit The CDM self evaluation toolkit is based a web software developed by the B c. Health Ministry.
A tangible by-product of the adoption of Physician Connect has been the capability to access web-based clinical decision support tools such as the CDM toolkit.
which patients are asked specifically to agree to as needed electronic exchange of their clinical data between clinical sites (however,
In addition, patients have ready Web access to their entire medication lists as prescribed and can be printed easily in preparation for physician consultations.
These applications are being tested in pilot sites since 2007. The WDH provides the out-of-hours GP and allied health professionals with a summary of the patient's history
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