Manufacturing industries (it is home to the headquarters of state owned heavy industries such as Hindustan Aeronautics, National Aerospace Laboratories, Bharat Electronics, Indian Telephone Industry, Hindustan Machine tools),
The analysis is based on literature, interviews with industry representatives and experts, company case studies and a telephone survey among decision-makers in European enterprises from the TLS industries.
System and application software €76 billion IT services Consulting, implementation and operations management €140 billion Carrier services Fixed voice telephone and data services, mobile telephone
E-business in the transport & logistics industry 43 Voice-over-IP Voice over internet Protocol, also called Voip, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice
Some Voip services offer features and services that are not available with a traditional phone,
while Voip to public switched telephone networks (PSTN), 59 may have a cost that's borne by the Voip user.
a common scenario predicts that all fixed network voice telephony might be converted to internet protocol. 59 The public switched telephone network (PSTN) is the network of the world's public circuitswitched telephone networks,
DMS may be needed in enterprises that capture and store a large number of documents such as invoices, sales orders, photographs, phone interviews,
Interaction can be through a variety of channels, such as web pages, email, automated phone (Automated Voice Response AVR) or SMS. Analytical-analysis of customer data for a broad range of purposes (for example,
For the remaining 60%the information has to be collected manually by Saima Avandero through channels including e-mail, fax, and telephone.
and to be able to serve an increasing number of telephone customers. In 1992 Trafikanten put the first travel planner in place did they develop it?.
In a voluntary telephone survey, in order to achieve the targeted interview totals, it is always necessary to contact more companies than the number targeted.
and wrong and/or unobtainable telephone numbers. Exhibit A1-6 shows the completion rate by country (completed interviews as percentage of contacts made) and reasons for non-completion of interviews.
However, this effect cannot be avoided in any voluntary survey (whether telephone-or paper-based. Exhibit A1-6:
3016 8246 15862 1. 1 Telephone number not valid 541 31 53 299 645 38 611 1811 1. 2 Not a company (e g. private household
(net) 4112 3781 4567 2416 5700 2743 4954 11678 2. 1 Nobody picks up phone 65 462 1061 0 440 147 112 2280
It allows patients to book appointments on site at the surgery, over the phone or over the internet in the way that is most convenient for them.
York Hospitals NHS Foundation Trust have converged a voice and data network with almost 4000 phones and over 2000 PCS.
using wireless phones which integrate with the hospital's patient record. There are two main routes for emergency admissions into the Hospital.
and send a message to the wireless phone on the on-call doctor (s) while the ward will also be notified of the pending admission, through it appearing on their own wardlist and electronic whiteboard.
From either a wireless phone or a computer screen on the ward, the medical staff will be able to see some basic details of the patient including the reason for admission,
and a further message is sent to the wireless phone, informing the doctor that the patient is present.
The doctor, using the phone, can acknowledge and accept the admission, which lets others know they have accepted the responsibility of attending the patient.
A list of my patients is always accessible on the wireless phone. The staff on the ward can see that the patient has been accepted using the electronic whiteboard
when time is available instead of being tied to the phone. Patients can renew their prescriptions online,
such as phone consultations or using electronic media to communicate with patients. The empirical evidence that FFS payment schemes tend to result in the over-provision of services and the under-provision of coordinated,
postal mail, phone 2 Machine transportable data transmission of nonstandard information via basic ICT; information within the document cannot be manipulated electronically.
The complex care e-mail/telephone follow-up management fee To encourage the use of e-visits, from 1 january 2008,
a complex care e-mail/telephone follow up management fee at a rate of CAD 15 (payable up to a maximum of four times per year/per patient) was made also available.
This fee enables the practice to use two-way telephone or e-mail communication with the patient or the patient's medical representative to follow-up case.
training and support (e g. by providing help with data entry), reimbursement for complex care e-mail/telephone follow-up,
SPEAKING AND LISTENING Capabilities Needs 1 2 3 1 2 3 Using the telephone Travel arrangements Introducing yourself
Telephone subscriber maintains growth: 6. 57 million Wireless Subscribers added in May 2007, Telecom Regulatory authority of India, Press release no. 61/2007.
Clausen, et Kamairah Ismail is the Director of Technology Entrepreneurship Center, Universiti Teknologi Malaysia (UTMTEC), Johor Bahru, Johor, Malaysia (phone:+
A firm that is interested in developing a new cell phone, for example, can break down the cell phone into the following components--receiving signals from tower,
The firm can decide to generate new ideas for a human input device by searching for all possible human input devices used in other (non-cell phone) products
less than 3%of the total support activities. 53 Following this analysis, we conducted random phone interviews with four of the MEP center directors.
1-514-843-2160 phone: 1-514-843-2015 email: dgtrembl@teluq. uquebec. ca Biographical note Diane-Gabrielle Tremblay is the Canada Research Chair the Socio-Organizational Challenges of the Knowledge Economy.
Each local design project costs €75 000 for the cost of the office, material, phones, cars, documentation, including salaries for Project manager, Supervisor,
Each local design project costs 75 000 euros for the cost of the office, material, phones, cars, documentation, including salaries for Project manager, Supervisor,
Method and scope Because of the complexity of the issue, phone interviews have been chosen as the most appropriate method to enquire with key policy-makers in the countries
and used for the phone interviews. The questionnaire is produced in two versions national and regional.
and preliminary internal discussions by the interviewees were needed to make sure that all questions could be covered during the phone interview.
To order reports Earthprint P o box 119 Stevenage, Hertfordshire SG1 4tp England Telephone:(44 1438) 748 111 Fax:(
and were followed up by additional questions by phone when needed. Comments from websites, annual reports, marketing material
FOR MORE INFORMATION, CONTACT ITIF BY PHONE AT 202.449.1351, BY EMAIL AT MAIL@ITIF. ORG,
the original processor conceptual design for its smart phones and ipads is licensed Cortex from ARM in the UK,
Apple was the first to do it followers are Google with Android and the various Android-based apps stores (with a Google smart phone or tablet possibly soon),
Amazon's customer databases hold names, addresses, telephone numbers, email addresses, profiled preferences and, most important, credit card details of its 137 million customers.
Here the protection of IPR through patents has allowed Apple to defend its position against newcomers attempting to enter some of its markets (e g. smart phones and tablets.
Equally, its smart phone, the iphone, and its associated Apple Store web service for application(‘apps')purchases and download has revised the mobile cellular industry.
with traditional mail and phone ordering distributors such as Ingrams the market leader in the USA.
secondly that the web could boost customer care through phone and web call centres (although now this is considered a highly challengeable assertion);
ubiquity (gaining high penetration on smart phones, PCS, TVS, and consumer-electronic devices), building tailored offerings for enterprise customers,
For instance in making a consumer product such as a smart phone, assembly of the units may be the simplest activity,
and mapping project opportunities Bemutatkozó Phone:++36 1 484 2500 Fax:++36 1 318 7998 E-mail:
National Regulatory authority OECD Organization for Economic Co-operation and Development OPEX Operating Expenditure PSTN Public Switched Telephone Network P2p Point-to-Point;
+Router Connections Secondary IP Backbone Secondary Telephone Backbone Ring Primary Telephony Backbone Connections/Conversions Primary IP Backbone CM NIU Teleph
meaning internet accessed over legacy telephone copper and TV cable networks. 70 Rethinking the Digital Agenda for Europe (DAE) The Commission,
you are not likely to pick up the telephone to give Mr van Rompuy a call.
agencies and other bodies http://europa. eu/geninfo/mailbox/contact point en. htm This link provides an overview of telephone
107 4. 2 Fixed-telephone and mobile-cellular prices...108 4. 3 Broadband prices...114 4. 4 Income inequality and broadband prices...
251 viii List of charts 1. 1 Fixed-telephone subscriptions by level of development, 2005-2014 (left) and by region, 2014 (right...
and 2013.103 4. 1 Fixed-telephone basket (left) and mobile-cellular basket (right), in PPP$, world and by level of development, 2008-2013.109 4. 2 Fixed
-telephone basket (left) and mobile-cellular basket (right), as a percentage of GNI p. c.,
102 4. 1 Fixed-telephone sub-basket, 2013.112 4. 2 Mobile-cellular sub-basket, 2013.113 4. 3 Fixed-broadband prices
there are only around a dozen countries where fixed-telephone uptake has increased actually over the past year. 1 Fixed-telephone penetration decreased by about 2 per cent globally in the past year,
The decline in fixed-telephone subscriptions over the past decade was accompanied by strong growth in the mobile-cellular market until 2010, at
Fixed-telephone subscriptions by level of development, 2005-2014 (left) and by region, 2014*(right) Note:*
the fixed-telephone market is shrinking and the mobile-cellular market is tapering off. In addition, mobile-cellular population coverage has reached 93 per cent globally:
140 160 180 Per 100 inhabitants CIS phone. For countries where data are available, the number of mobile subscriptions far exceeds the number of mobile phone users (Partnership, 2014).
2 Third, household access to a telephone is still not the norm in many developing countries, in particular in LDCS (Partnership, 2014.
For example, according to the latest population and housing census carried out in India in 2011,63 per cent of households had a telephone (up from 9 per cent ten years earlier.
with 82 per cent of Indian urban households having access to a telephone compared with 54 per cent of rural households. 3 Household telephone penetration in Malawi stood at 36 per cent in 2011 73
The urban-rural gap in household telephone access prevails in many developing countries for which data are available,
Chapter 1. Recent information society developments 32 1 Refers to countries where fixed-telephone penetration increased by more than 1 per cent in 2014.2 See https://gsmaintelligence. com/.3 http
The calculation of the IDI ranking Chapter 2. The ICT Development Index (IDI) 40 ICT access Reference value(%)1. Fixed-telephone subscriptions per 100 inhabitants
which is the second highest value after Luxembourg's. Hong kong (China) has the second highest fixed-telephone penetration globally, at 63 per cent,
Mobile-cellular subscriptions International Internet bandwidth per Internet user Households with a computer Households with Internet Fixed-telephone subscriptions Fixed-broadband Internet users subscriptions Active mobilesubscriptions
Mobile-cellular subscriptions International Internet bandwidth per Internet user Households with a computer Households with Internet Fixed-telephone subscriptionsfixed-broadband Internet users subscriptions Active mobilesubscriptions broadband
-telephone subscriptionsfixed-broadband Internet users subscriptions Active mobilesubscriptions broadband Secondary enrolment Tertiary enrolmentliteracy Bosnia and herzegovina 2012 2013 0. 0 0. 2 0
. 4 0. 6 0. 8 1. 0 Mobile-cellular subscriptions International Internet bandwidth per Internet user Households with a computer Households with Internet Fixed-telephone
0. 6 0. 8 1. 0 Mobile-cellular subscriptions International Internet bandwidth per Internet user Households with a computer Households with Internet Fixed-telephone subscriptionsfixed
computer Households with Internet Fixed-telephone subscriptionsfixed-broadband Internet users subscriptions Active mobilesubscriptions broadband Secondary enrolment Tertiary enrolmentliteracy Estonia 2012 2013 53
. 0 Mobile-cellular subscriptions International Internet bandwidth per Internet user Households with a computer Households with Internet Fixed-telephone subscriptions Fixed-broadband Internet users subscriptions Active
. 0 Mobile-cellular subscriptions International Internet bandwidth per Internet user Households with a computer Households with Internet Fixed-telephone subscriptionsfixed-broadband Internet users subscriptions Active mobilesubscriptions
Fixed-telephone subscriptionsfixed-broadband Internet users subscriptions Active mobilesubscriptions broadband Secondary enrolment Tertiary enrolmentliteracy Gambia 2012 2013 0. 0 0. 2
-telephone subscriptionsfixed-broadband Internet users subscriptions Active mobilesubscriptions broadband Secondary enrolment Tertiary enrolmentliteracy Mali 2012 2013 0. 0 0. 2 0
. 4 0. 6 0. 8 1. 0 Mobile-cellular subscriptions International Internet bandwidth per Internet user Households with a computer Households with Internet Fixed-telephone
a computer Households with Internet Fixed-telephone subscriptionsfixed-broadband Internet users subscriptions Active mobilesubscriptions broadband Secondary enrolment Tertiary enrolmentliteracy Qatar 2012 2013 Chapter
Households with a computer Households with Internet Fixed-telephone subscriptions Fixed-broadband Internet users subscriptions Active mobilesubscriptions broadband Secondary enrolment Tertiary enrolmentliteracy Thailand 2012
Households with a computer Households with Internet Fixed-telephone subscriptionsfixed-broadband Internet users subscriptions Active mobilesubscriptions broadband Secondary enrolment Tertiary enrolmentliteracyunited Arab Emirates 2012
Fixed-telephone penetration is decreasing in developing and developed countries. Mobile-cellular subscription growth rates are slowing down,
and enrolment in primary education) and Goal 8 (fixed-telephone and mobile-cellular penetration and percentage of Internet users) were considered not,
In cooperation with the private sector, make available the benefits of new technologies, especially information and communications 8. 14 Fixed-telephone subscriptions per 100 inhabitants 8. 15 Mobile-cellular
Fixed-telephone penetration is extremely low in the Arab States region with a regional average of 9 per cent in 2013.
since 2008, computers have replaced telephones as the most commonly available ICT device in Thai homes.
In Georgia, 18 per cent of households did not have access to a mobilecellular telephone in 2012,
They include end-2013 data for each of the three price sets contained in the IPB (fixed-telephone
The methodological details of the IPB and the collection of mobile-broadband prices can be found in Annex 2. 4. 2 Fixed-telephone
For instance, only 9 per cent of households had a telephone in India in 2001 compared with 32 per cent of households with a TV and 35 per cent of 109 Measuring the Information Society Report 2014 households with a radio.
63 per cent of households had a telephone, 47 per cent a TV and 20 per cent a radio. 5 Despite the decline in fixed-telephone subscriptions over the last decade,
The coverage gaps in the fixed-telephone network have been filled by the mobile-cellular network, which covers 93 per cent of the global population.
although the number of international fixed-telephone minutes still exceeds international mobile voice minutes in one in four countries.
there is more fixed than mobile international telephone traffic in 36 per cent of the developed countries,
These differences are consistent with the higher fixed-telephone penetration rates recorded in developed countries almost four times higher than in developing countries;
Chart 4. 1 shows the evolution of fixed-telephone and mobile-cellular prices in the period 2008-2013.
Fixed-telephone basket (left) and mobile-cellular basket (right), in PPP$, world and by level of development, 2008-2013 Note:
Based on 140 economies for which 2008-2013 data on fixed-telephone and mobile-cellular prices were available.
the results roughly confirm that fixed-telephone and mobile-cellular prices are the cheapest among ICT services,
Fixed-telephone prices have followed an almost flat evolution, with a small decrease in prices observed during the period in developing countries(-1. 3 per cent compound annual growth rate (CAGR) in the developing world in the period 2008-2013).
The fixed-telephone market is the most mature segment of those included in the ITU price data collection exercise.
or partially liberalized their fixed-telephone market in 2008, compared with 88 per cent in 2013.
and the deregulation of retail fixed-telephone prices. The cheapest fixed-telephone prices are found in countries where there is still strong government control over the main fixed-telephone operator,
such as the Islamic Republic of Iran, Cuba and Moldova, where basic fixed-telephone services cost less than USD 0. 5 per month (Table 4. 1). Mobile-cellular prices have declined in the period
. so as to provide an insight into the affordability of fixed-telephone and mobile-cellular services from a demand-side perspective (Chart 4. 2). From this perspective,
Fixed-telephone basket (left) and mobile-cellular basket (right), as a percentage of GNI p. c.,world and by level of development, 2008-2013 Note:
Based on 140 economies for which 2008-2013 data on fixed-telephone and mobile-cellular prices were available.
2010 2011 2012 2013 Developing World Developed As a%of GNI p. c. average in developing countries is explained by the large dispersion of fixed-telephone prices in the developing world:
Malawi and Madagascar (Table 4. 1). If the affordability target set by the Broadband Commission for Digital Development for broadband prices (less than 5 per cent of monthly GNI p. c. by 2015) were applied to fixed-telephone prices,
Fixed-telephone sub-basket, 2013 Note:**Data correspond to the GNI per capita (Atlas method) in 2013
Rank Economy Fixed-telephone sub-basket GNI p. c.,USD, 2013*Rank Economy Fixed-telephone sub-basket GNI p. c
for fixed-telephone and mobile-cellular services. 26 The fact that this is not fully happening for fixed
ICT Price Basket and sub-baskets, 2013 Rank Economy IPB 2013 Fixed telephone subbasket as a%of GNI per capita, 2013 Mobile-cellular subbasket as a%of GNI
ICT Price Basket and sub-baskets, 2013 (continued) Rank Economy IPB 2013 Fixed telephone subbasket as a%of GNI per capita, 2013 Mobile-cellular subbasket
which uses a phone's accelerometer to detect potholes while the app user is driving around Boston
Also highly ranked, in 7th position, was phone and Internet access. By clicking on any of the data points in the chart,
and oceans Phone and Internet access Equality between men and women Chapter 5. The role of big data for ICT monitoring and for development 180 Mobile data Despite the rapid growth in Internet access,
axle counters, parking occupancy monitors, CCTV, integrated public transport card readers and GPS data derived not only from phones but also from public transport and private vehicles (Amini, Bouillet, Calabrese, Gasparini
In the case of fixed-telephone and fixed-broadband subscriptions, which are linked to an address through the billing information,
Street Bump uses a phone's accelerometer to detect potholes while users of the app are driving around Boston
While fixed-telephone network operators have access only to static location data, mobile networks have much richer and dynamic location data.
and generated only when the phone is used and when the network knows which cell a particular handset is connected currently to.
such cellhandoff data provide a time-stamped sequence of cells that the phone was attached to,
http://www. cck. go. ke/resc/downloads/Sector statistics report q2 201314. pdf. David, T. 2013), Big data from Cheap Phones.
References 218 Mcmanus, T. E. 1990), Telephone transaction generated information: Rights and restrictions. Cambridge, MA.
Data for all of these indicators are collected by ITU. 2 1. Fixed-telephone subscriptions per 100 inhabitants Fixed-telephone subscriptions refers to the sum of active analogue fixed-telephone lines,
when the call is routed then over a fixed-line telephone network (and not a mobilecellular network).
which provides access to the public switched telephone network (PSTN) using cellular technology. It includes both the number of postpaid subscriptions
Fixed-telephone subscriptions per 100 inhabitants, which in 2013 range from zero to 124. The same methodology was used to compute the reference value
In line with fixed-telephone subscriptions, the ideal value was defined at 60 per 100 inhabitants. After normalizing the data,
Weights (Indicators) Weights (Sub-indices) ICT access 0. 40 Fixed-telephone subscriptions per 100 inhabitants 0. 20 Mobile-cellular telephone subscriptions per 100
enrolment ratio 0. 33 ICT access is measured by fixed-telephone subscriptions per 100 inhabitants mobilecellular subscriptions per 100 inhabitants, international Internet bandwidth per Internet user, percentage of households with a computer and percentage of households with Internet access.
DENMARK Indicators 2013 ICT access Ideal value*a Fixed-telephone subscriptions per 100 inhabitants 60 37.4 b Mobile-cellular telephone subscriptions per 100 inhabitants 120
Formula Weight ICT access z1 Fixed-telephone subscriptions per 100 inhabitants a/60 0. 20 0. 62
. 88 y1 Fixed-telephone subsriptions per 100 inhabitants z1*.*20 0. 12 y2 Mobile-cellular telephone subscriptions per 100 inhabitants z2*.
Through the questionnaire, contacts were requested to provide 2013 data for fixed-telephone, mobile-cellular, fixed-broadband and mobile-broadband prices;
the fixed-telephone, mobile-cellular and fixed-broadband sub-baskets. The IPB is calculated the value from the sum of the price of each sub-basket (in USD) as a percentage of a country's monthly GNI per capita,
The fixed-telephone sub-basket The fixed-telephone sub-basket refers to the monthly price charged for subscribing to the public switched telephone network (PSTN
Annex 2. ICT price data methodology 232 The fixed-telephone sub-basket does not take into consideration the onetime connection charge.
then these are taken into consideration and deducted from the total cost of the fixed-telephone sub-basket.
The cost of a three-minute local call refers to the cost of a three-minute call within the same exchange area (local call) using the subscriber's equipment (i e. not from a public telephone).
because fixed-telephone access remains an important access technology in its own right in a large number of countries.
Rules applied in collecting fixed-telephone prices 1. The prices of the operator with the largest market share (measured by the number of fixed-telephone subscriptions) should be used. 2. Prices should be collected in national currency,
The selected city should be mentioned in a note in the monthly subscription indicator. 4. From all fixed-telephone plans meeting the above-mentioned criteria
Special prices that apply to a certain type of phone (iphone/Blackberry, ipad) should be excluded.
in such cases, the advertised price is used. 8 Data for fixed-telephone, mobile-cellular and fixed-broadband have been collected since 2008 through the ITU ICT Price Basket Questionnaire,
-telephone subscriptions per 100 inhabitants Mobile-cellular subscriptions per 100 inhabitants International Internet bandwidth Bit/s per Internet user Percentage of households with computer Percentage of households
3'876 3'858 17.6 20.0 7. 2 7. 7 Access indicators 243 Measuring the Information Society Report 2014 Fixed-telephone
Annex 3. Statistical tables of indicators used to compute de IDI 248 Access indicators Fixed-telephone subscriptions per 100 inhabitants, 2012: 1) Incl. 524 958 WLL
Fixed-telephone subscriptions per 100 inhabitants 2013 1) Incl. 420 000 WLL subscriptions. 2) Incl. payphone, excl.
Refers to access at home, on cell phone or other mobile device and via mobile modem. 10) Census data. 11) Excl. households
smr-help@mit. edu Phone: 617-253-7170 Authors Michael Fitzgerald is the Digital Transformation contributing editor at MIT Sloan Management Review,
m-Commerce The number of telephones (smartphone) in Romania amounts 2. 5 million and will reach up to 7. 5 million in 2015 based on current global trends.
and infrastructures e g. sensor networks where they connect their devices, such as phones and Internet modems,
Palm smart phones and ipod digital audio players (mp3 players. An action learning framework for professional development was designed
the design of 12 pedagogies to be implemented with either the phone or the ipod in classes across a range of disciplines in a Faculty of education,
protective cases, microphones, additional head phones and card readers. All participants in the project were issued with both an ipod and Proceedings ascilite Melbourne 2008:
June 07) Semester 3 july Dec 07) Semester 4 jan June 08) Sem 3, 4 & beyond (July 07 on) Smart phones mp3 (ipods) Investigation
and some preferred receiving confirmation of their order via fax or telephone. These concerns are genuine
and the inherent biases introduced by the methodology (a questionnaire by telephone) mean that only the most advanced firms were included in low-income countries.
and hardly justify costly legal procedures or even other (self) efforts, such as insisting on contract fulfilment through available means of communication (e g. phone, fax,
although it is not clear how many of these orders were received over the Web rather than through other means, such as fax or telephone.
They continue to order over the phone or via fax (Moodley, 2002). B2b on-line marketplaces and auction sites have also not been attractive to many SMES in the sector particularly in the light of most of these markets proving to be unstable and short-lived.
That information does not necessarily have to be a telephone number. That information may be in the form of an electronic enquiry template through which the recipients of the service can contact the service provider via the internet
the trader's geographical address, telephone number, fax number and e-mail address, where available, to enable the consumer to contact the trader quickly
I of the UCP qualifies as unfair under all circumstances is the"persistent and unwanted solicitations by telephone, fax,
which impose surcharges higher than the trader's actual costs for the use of a certain payment means (e g. credit cards) and on charges for telephone hotlines higher than the standard telephone rate for calls.
the inclusion of telephone numbers with an international code; use of a top-level domain name other than that of the Member State in
or of its telephone number without an international code, does not constitute evidence of this kind
telephone number and electronic mail address of rights holder Information on: -noticeprovider-protected work-IPR holder-nature infringement-location infringing material-declaration that content is related terrorism-order to secure that content is not available to the public
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