Telephone

Mobile phone (1518)
Smartphones (245)
Telephone (458)

Synopsis: Ict: Communication systems: Telecommunication: Telephone:

Today, a few non-governmental organizations (NGOS) are trying to draw the attention of consumers on the possible harmful effects of genetically modified organisms (GMOS), cell phone antennas and nanotechnologies.

The smartphones have became powerful computers in our pocket/hands. The Internet has opened the highway to the world of information

smithsonian. com) The satellites and the spread of the Internet and mobile devices, smartphones and tablets have led to a veritable deluge of data, further accelerating the move toward the Internet of things.

The continuous improvement of electronic equipment, such as computers, mobile phones, TV, in-car electronics, cameras and game consoles, led to reduce the power consumption

According to scientific studies5, our cell phones may cause brain tumors. Today, cell phones, tablets, consoles and other devices are in the living room;

this second screen is said to be necessary. Many are playing for hours on these devices.

Addiction to cell phones CIS 14, games and social networks is rampant in Generations Y and Z. The workers from Generation Y use three screens.

Our smartphones and tablets are manufactured from parts made in the Far east that are transported then thousands of kilometers into the countries buying them.

Some of the smartphones'companies, such as Nokia and Sony, are collecting obsolete devices from the users.

or telephone equipment that are not yet at the end of their lifecycle. 5 http://www. cancer. gov/cancertopics/factsheet/Risk/cellphones.

for example tracking the user of a smartphone to suggest they buy or visit objects available in their area.

Smartphones and future devices embedded with machine-learning techniques will learn from real-time Innovation Landscape and Fields 21 interactions with the user and not from navigation (too many errors) or a published profile only.

Its popularity has been increasing greatly in recent years due to much higher affordability and simplicity through smartphone and tablet connectivity.

The Internet of things facilitates taking control of all connected objects from outside using a smartphone. The challenge for companies is to install this automation in every home

For example, French scientists have studied the influence of the smartphone on the human brain over a period of 5 years

A plethora of services were born due to the Internet and smartphone. Technologyempowered communication, television (TV), cinema, video games, writing and creation of other cultural assets changed the need for skills.

m-learning (mobile) and e-commerce work is becoming e-work and m-work. The first and second industrial revolution paradigm is no longer valid,

Mobile phone transmitters are pointed also out as a potential cause of Cancer cell phones emit radio frequency energy,

which can be absorbed by tissues closest to where the phone is held. The amount of radio frequency energy that a cell phone user is exposed to depends on the technology of the phone

the distance between the phone's antenna and the user, the extent and type of use,

and the user's distance from cell phone towers. According to the National Cancer Institute, studies thus far have not shown a consistent link between cell phone use and cancers of the brain, nerves,

or other tissues of the head or neck. More research is needed because cell phone technology

and how people use cell phones have been changing rapidly 11. In some cases, a sophisticated simulation system based on the collection of multidisciplinary knowledge may help understand the impact and consequences.

A distinction between an useful innovation and one that simply allows one to make money could help us better. 11 http://www. cancer. gov/cancertopics/factsheet/Risk/cellphones.

Another potential barrier is the lack of social appropriation by potential users and the fear of novelty. iphone,

Washing machines, refrigerators, vacuum cleaners, computers, smartphones and many others were accepted immediately. While three-dimensional (3d printer is extremely useful for prototyping, quickly providing spare parts,

Supermarkets are offering services of mobile phone payement. To avoid the long lines, shoppers can just scan barcodes of the items they are picking out

Their offer relies on CDMA6 mobile phone voice and data communication, primarily via Verizon Wireless in the United states and Bell Mobility in Canada,

Run in France since 2005 by Silicon Sentier and FING, joined in 2010 by the Mobile Marketing Association France,

and in partnership with Orange, Blackberry and Figaro, Mobile Monday Paris celebrated its 35th year at the Mobile World Congress 2010 at The french Pavilion.

SAR 13 SARWAR M.,SOOMRO T. R.,Impact of smartphone's on society, European Journal of Scientific research, vol. 98, no. 2, pp. 216 226, March 2013.

Lessons Learned from a Smartphone-Based Insurance Telematics Initiative...85 Jens Ohlsson, Peter Ha ndel, Shengnan Han,

smartphones serve as a good example to illustrate the shift in the rate of innovation across time.

Smartphones represent a product innovation combining various functionalities such as the ones of mobile phones web browsers, or navigation systems.

When the first smartphones entered the market, the rate of this product innovation was very high.

Even though smartphones as such are not highly innovative any more, they still enable manifold process innovations in all kinds of application areas.

including the redesign of process steps through integrating IT products such as smart phones and tablets or IT services such as mobile apps.

mobile phone apps that allow for new sales processes, and big data analytics that allow for real-time process decisions based on data available from products in use.

outlining how mobile, cloud, social, and analytical technologies initiate change in the nature of work and

Lessons Learned from a Smartphone-Based Insurance Telematics Initiative. They present the potentials of behavioral-based insurance

It offers a mobile phone voice and data service to its targeted customers (primarily teens and young adults) consistent with its youthful, innovative brand.

Examples abound, such as Apple's introduction of the ipod and smartphone, or Skype's introduction of consumer VOIP.

We previously noted Virgin Mobile as one that has done this masterfully. But many other examples abound.

these are described next to provide context for the following sections on BPM technologies. 2. 1 Mobile and Cloud Mobile and cloud,

On the surface, mobile and cloud are just deployment platforms: mobile is the platform for the end user,

Mobile has become mainstream for consumer applications finding when the next bus is coming while you are walking to the station,

or using your phone to pay at your favorite coffee shop but is also making inroads with remote and mobile enterprise workers.

computers, mobile phones, vehicles, industrial equipment, sensors, security systems, building automation systems, and even social networks such as Twitter.

Lessons learned from a smartphone-based insurance telematics Emerging Technologies in BPM 57 initiative. In J. vom Brocke & T. Schmiedel (Eds.

Lessons Learned from a Smartphone-Based Insurance Telematics Initiative Jens Ohlsson, Peter Ha ndel, Shengnan Han,

In this chapter, we demonstrate the insurer's process innovation with smartphone-based insurance telematics, using the example of the If Safedrive campaign

BPM Driving Innovation in a Digital World, Management for Professionals, DOI 10.1007/978-3-319-14430-6 7 85 1 Introduction The smart cellular phone,

or smartphone, has become a ubiquitous personal device influencing a large portion of the contemporary individual's daily life.

The capabilities of smartphones exhibit a dramatic increase compared to traditional feature phones due to (1) the user-friendly human-machine interface design;(

Contemporary smartphones are equipped with a large set of sensors which sense the surrounding environment, including means for positioning via e g.,

, used for the detection of the orientation of the smartphone for automatic rotation of the displayed information;

which enhance the calculated position, direction and movement of the bearer of the smartphone. By combining measurements from sensors with complementary properties, information with enhanced properties can typically be extracted.

Sensor-equipped measurement platforms with processing capabilities existed prior to the introduction of the smartphone,

but the smartphone made it a ubiquitous device available in large volumes and distributed to a large portion of the population a fact that opens up opportunities for developing a range of disruptive technologies.

The sensing capabilities of the smartphone create exciting new application areas (Lane et al. 2010). ) Connecting millions or even billions of smartphones into large scale sensing systems enable time or location-based services in environment monitoring, intelligent transportation systems, applications in health and support for the ageing populations,

to mention only a few. Sheng, Tang, Xiao, and Xue (2013) list two paradigms for sensing via large-scale smartphone-based measurement systems, namely,(1) participatory sensing and (2) opportunistic sensing, where the former is based on an active

participation on the part of the smartphone owner and the latter has automated sensing without the interaction of the end-user.

The evolution of smartphone technologies together with its social and technical capabilities creates a solid foundation for innovating business processes in various industries.

An innovation is defined as new to the state of the art, which basically means without known precedent (Abrahamson, 1996;

which a smartphone-based Usage Based Insurance (UBI) product for a personalised car insurance is realized. It is believed that the findings are of a general interest as an example of a disruptive technology,

like a smartphone (Fig. 1, pictures from left to right). An insurer can access actual driving behaviour data through an insurance telematics program.

The possibility of obtaining a scalable technology for insurance telematics has increased the insurance companies'interest in smartphone-based programs

also thanks to the smartphones'high penetration, the development talent within the telecom industry, and the ease of deployment by using the regular means for distribution of mobile applications like Appstore or Google Play.

and smartphone with insurance telematics software from Movelo (right) 88 J. Ohlsson et al. 2. 1 The Smartphone-Based Insurance Telematics Application At the Department of Signal Processing, KTH

With the progress of the cellular phone from a low-functionality feature phone to versatile software-configurable sensing platform,

a new smartphone-based measurement probe is developed and subsequently deployed for commercial purpose (Ha ndel, Ohlsson, Ohlsson, Skog, & Nygren, 2014).

The clear advantages using the smartphone in this context include its high availability, competitive price-performance metric,

or a smartphone, as illustrated in Fig. 1. The probe monitors and transmits risk-related information to the insurers such as the speeding,

http://www. movelo. se/wordpress/om-oss/)The trends in sensor and smartphone development in combination with the research activities at the universities were a catalyst for the moving vehicle logger campaign that was set up by Movelo

such as a smartphone solution, the insurers need innovated marketing and sales processes to facilitate and get a maximum effect out of the new product.

and sales process by getting a new customer channel and improved customer relations through the new possibility of communicating to their customers via the smartphone;(

The process innovation and redesign work was done by means of an iterative approach Movelo prototyped the smartphone solution

Fig. 2 Examples of the smartphone interface and feedback to car-drivers from top to down/left to right:

The purpose of the commercial release was to implement the smartphone application in real driving scenarios with larger group customers/car drivers.

if the smartphone-based UBI fulfilled the initiative objectives, e g.,, creating salesvolumes and acquiring new customers. 3. 1 The Process Innovation:

Customer Acquisition Process The application of the smartphone-based UBI telematics transformed the insurer If's sales and marketing process in the campaign.

and implemented with the aims of taking maximum advantage of the new customer channel (the Smartphone) and its communication capabilities.

or curious of testing safe-drivning qualification Qualify for Safe-driving scores Communicate Quote via Smartphone Accept Quote Pay invoice Customer insured Challenge one

In this activity of the To-Be process the end user received feedback from his/her smartphone on driving behaviour after each drive (see Fig. 2). The feedback consisted of scores 0 100 based on braking, acceleration and speeding behaviour,

the smartphone should be mounted on the dash board, thus, a cradle to put the smartphone in should be fixed in the car,

which results in extra costs for end users. Thus the feedback during the driving was passive,

In the smartphone solution one can set up an auto-start function, thus the end users can have the application start by itself when driving.

filtering GPS data combined with sensor fusion from the accelerometer and gyroscope in the smartphone,

and combined with map-data in the smartphone (Ha ndel et al.,2014). ) The complementary parameters for the risk-assessment process

worldwide, utilizing the processing power of smartphones. The data quality was assured by rigorous soft computing methods.

and large majority of the users recommended the smartphone application to friends, it failed to recruit the desired amount of new customers.

Or Insurer makes an outbound call to recruit new customer Consumer makes insurance request through Smartphone App New customers recruitments are made by word-of-mouth, e g. inviting friends, social communities, etc.

The core technology of the smartphone-driven insurance telematics has yielded the advantage of improving risk assessments activities by collecting

Discussion In the case of the If Safedrive campaign, the smartphone-based insurance telematics was tested

where the insurer applied smartphone-based insurance telematics to innovating business processes, i e. customer acquisition, risk assessment and price calculation.

Smartphone-based measurement systems for road vehicle traffic monitoring and usage-based insurance. IEEE Systems Journal, 8 (4), 1238 1248. doi:

A survey of mobile phone sensing. IEEE Communications Magazine, 48,140 150. Malcolm, G. 2000. The tipping point:

, smartphones) more and more events have geospatial attributes. Note that the Ioc, the Iop, the Iot, and the Iol partially overlap.

Thus, the physical IPHONE was the obvious attractor, but it was the App store that created an innovative and novel business model that provided a separate ongoing value proposition and added income stream.

She worked in the large projects carried out with Duodecim (the Finnish Medical Society), Pfizer Finland Ltd, Nokia Ventures, Nokia Mobile phones, etc.

Mobile technologies 61 Modeling convention, 180 182,188 Modeling tools, 13,136, 177 189 Monitoring, 5, 9, 11,13, 22,55, 60,63 65,67 68,83, 86 88,145

(7pmg), 181,183 Skills, 17,53 56,131, 134,260, 267,269, 272 Smartphone, 7, 42,85 100,106 Smartphone-based monitoring, 86 Smart processes, 23,25 Social

The consultations comprised a mixture of one to one meetings, group discussions, survey and telephone/email research contact.

Non respondents were followed up by telephone which resulted in some participants completing the questionnaire over the phone.

Phase One Participants: All 19 participants were emailed and one bounce back email was received. Of those successfully contacted, 10 completed the questionnaire.

knowledge workers become more mobile and innovation becomes riskier and more costly, more businesses have turned to open innovation as a way of increasing the speed and effectiveness of their innovation approaches.

The Intertradeireland Business Monitor telephone survey was undertaken in 2011 and the sample is structured to allow subgroup analysis by region, sector (seven of these), size of business (small, medium and large) and export orientation (exporters off the island,

The Trade and Business Development Body The Old Gasworks Business Park Kilmorey Street Newry Co Down BT34 2de Telephone:

The Forum is grateful to the many people who have contributed online, by telephone, in writing and in person.

The emergence of digital mobile systems (GSM) and open systems in computing and communications created an environment where even small companies could make an impact in world markets such as banking

Plug-and-play style services (internet, printing, telephone, postal and storage facilities) at affordable costs. Co-working spaces usually range from 2,

FOR MORE INFORMATION, CONTACT ITIF BY PHONE AT 202.449.1351, BY EMAIL AT MAIL@ITIF. ORG,

and further investment is planned in the provision of high speed fixed line and mobile broadband services.

i) New products Assistive technologies developed for people with disabilities ii) New services Mobile banking iii) New processes Peer-to-peer collaboration

telephones and electricity. These are needed to use newer technologies and have wide-ranging applications. Both indicators are expressed as logarithms,

Royalties Internet Telephones Tech exports Electricity Schooling University Top 3 (average) Finland United states Note: Technology Achievement Index (TAI.

875 925 TAI Patents Royalties Internet Tech exports Telephones Electricity Schooling University Performance range Finland 38 HANDBOOK ON CONSTRUCTING COMPOSITE INDICATORS:

Internet 86 X Tech exports 63 X Telephones 100 X Electricity 100 X Schooling 82 X University 100 X Japan

TAI 70 X Patents 100 X Royalties 24 X Internet 21 X Tech exports 100 X Telephones 100 X Electricity

Table 6. Correlation matrix for individual TAI indicators PATENTS ROYALTIES INTERNET EXPORTS TELEPHONE ELECTRICITY SCHOOLING UNIVERSITY PATENTS 1. 00 0. 13-0

1. 00 0. 00-0. 36-0. 35-0. 03 TELEPHONE 1. 00 0. 64 0. 30 0. 33 ELECTRICITY

0. 35-0. 85 0. 01-0. 13 0. 11 0. 35 0. 06-0. 08 TELEPHONES-0. 76-0

Factor 4 is formed by royalties and telephones. Yet, despite the rotation of factors, the individual indicator exports has sizeable loadings in both Factor 1 (negative loading) and Factor 2 (positive loading.

0. 89 EXPORTS-0. 64 0. 56-0. 04 0. 36 0. 86 TELEPHONES 0. 37 0. 17 0. 38

TELEPHONES 0. 41 0. 13 0. 18 0. 73 0. 75 ELECTRICITY 0. 13 0. 57-0. 13 0. 73

Telephones has the highest variable-total correlation and if deleted the coefficient alpha would be as low as 0. 60.

0. 527 0. 645 INTERNET 0. 566 0. 636 EXPORTS-0. 108 0. 774 TELEPHONES 0. 701 0. 603 ELECTRICITY

Means plot for TAI clusters-2-1. 5-1-0. 5 0 0. 51 1. 52 RECEIPTS INTERNET EXPORTS TELEPHONES ELECTRICITY

exports-0. 64 0 56-0. 04 0. 36 0. 16 0. 23 0. 00 0. 07 Telephones 0. 37 0

the third only by university (0. 77) and the fourth by royalties and telephones (weighted with 0. 49 and 0. 26).

. 17 Royalties 0. 20 0. 15 Internet 0. 07 0. 11 Tech exports 0. 07 0. 07 Telephones 0. 15 0

Export Telephones Electricity Schooling University CI (weight)( weight)( weight)( weight)( weight)( weight)( weight)( weight)( score) Finland 0. 15 0. 17 0. 17 0. 16

Comparison matrix of eight individual TAI indicators Objective Patents Royalties Internet Tech exports Telephone Electricity Schooling University Patents 1 2 3

/4 2 2 1/5 1/2 Tech. exports 1/2 2 4 1 4 4 1/2 3 Telephones 1

analytic hierarchy process (AHP) Method Weights for the indicators (fixed for all countries) Patents Royalties Internet Tech exports Telephones Electricity Schooling University EW 0

Impact matrix for TAI (five countries) Patents Royalties Internet Tech exports Telephones Electricity Schooling University Finland 187 125.6 200.2 50.7 3. 080

telephones (weight 1/8), electricity (weight 1/8) and university (weight 1/8) . Thus the score for Finland is 4*1/8=0. 5,

Two indicators, telephones and electricity, appear not to be influential on the variance in the TAI scores.

8 indicators) TAI 6 (Excluding telephones and electricity) Absolute Difference (TAI-TAI6) Finland 1 1 0 United states 2 2 0 Sweden 3 3 0 Japan 4 4

which excludes telephones and electricity, produces a ranking that is identical to the original TAI for 18 of the 23 countries.

Thereafter, in a parsimonious approach, the indicators on telephones and electricity would be excluded, as they do not have an impact on either the variance of the TAI scores or on the TAI ranking.

which is reflected in the inferiority of the indicator telephones and electricity, while others (e g. Internet and patents) are highly influential on the variance of the TAI scores.

total effect impact of the indicators on the TAI scores Patents 13.5%Royalties 16.2%Internet 13.9%Tech exports 6. 1%Telephones (logarithm) 15.8%Electricity (logarithm) 10.6

which is indispensable to participation in the network age (2000) EXPORTS%Exports of high and medium technology products as a share of total goods exports (1999) DIFFUSION OF OLD INNOVATIONS TELEPHONES Telephone lines

INTERNET EXPORTS TELEPHONES (log) ELECTRICITY (log) SCHOOLING UNIVERSITY 1 Finland 187 125.6 200.2 50.7 3. 08 4. 15 10 27.4 2 United states

METHODOLOGY AND USER GUIDE ISBN 978-92-64-04345-9-OECD 2008 153 PATENTS ROYALTIES INTERNET EXPORTS TELEPHONES (log) ELECTRICITY (log) SCHOOLING UNIVERSITY 42

The Fonebak initiative was the world's first mobile phone recycling scheme. The company saw an increase in turnover of 254

Examples are given on the novel use of information platforms, data from sensor networks and community use of mobile phones.

which is on the way to becoming Next Generation Standard for mobile broadband communications 45 mobile operators worldwide have announced already that they will adopt it.

furthermore, is validated itself also by the fact that over 6 million new mobile phone subscribers are added per month in India (TRAI,

Telephone subscriber maintains growth: 6. 57 million Wireless Subscribers added in May 2007, Telecom Regulatory authority of India, Press release no. 61/2007.

+49-30-6392 2202 Phone:++49-30-6392 2230 Fax:++49-30-6392 2203 Fax:+

With the rapid growth of cheap, ubiquitous and powerful tools like the internet, the world-wide-web, social media and smart phone apps, new ways of carrying out social innovation have become possible

and can include physical activities as well as media like TV, radio, the telephone, etc. Physical activities:

probably the most advanced ICT country in Eastern europe, is the use of mobile phones by a large number of citizens to geo-locate industrial,

although most are today more or less mobile, often over short distances and increasingly over longer, thereby linking phyiscal places together in both highly personal but also collective ways.

for instance, pointing a smart phone at a building instantly provides information about it. 34 According to the Economist (2012),

and the majority of applications for mobile phones (especially smart phones) people use as they move around are based locality.

combatting pay cuts, unemployment and social disruption-ICT web/mobile for matching supply & demand, managing system, social fora, awareness raising;

mobile and social media to collect data and organise, increasing civic engagement on issues, community voice and agency-Public lottery fund, many civil organisations, with public & private partners,

Given that many residents use mobile phones rather than fixed telephone lines, a 100mbps licensed wireless broadband backbone network was installed (at affordable prices for an area with the highest child poverty in the UK) for digitally enabled services

The TEM case has adopted also standard ICT solutions for both web and mobile as open source e-platforms,

mobile and social media) to create a multidimensional campaign to gather stories and raise awareness of the impact of housing benefit changes in Hackney.

such as instant large scale mapping in the Hackney CAB Crowdmap case from many sources and locations via the crowdsourcing and crowdmapping applications on residents'56 and activists'smart phones.

ICT connectivity, via the Internet and especially mobile, is now making all the difference, driving the massive growth and impact of the sharing economy now possible on a scale never seen before.

smartphone enabled data aggregation, medical situation awareness and analysis (risk classification, root cause analysis and risk triggers),

-Mobile phones (or the widespread telecommunications services) are the main driver for social enterprise clinics. This tool gives to the people access to new form of medical services

Penda follows up with patients via phone conversations, to check on their health status. Besides communicating with patients,

Penda leverages the phone to make payments more convenient for patients. Penda is mainly a cash-based business,

Mobile phones are ubiquitous in Kenya and Access Afya capitalises on this, with each patient receiving an SMS follow-up after their visit.

an open-source tool for mobile data collection and loaded it onto an Android Smartphone that the Community Health Workers (CHWS) carry when visiting patients.

their mobile phones. The Buddy app is primarily a form of digital diary. When the client has agreed to use the service in addition to her regular talking therapy sessions,

the therapist submits her profile by use of her mobile phone number. In this case the app creates content

Buddy does not require a smartphone; and will not in the foreseeable future. This makes it cheap and attainable across social groups

including pre-smart phone mobile phones. Personalised health and smarter patient environments Technological advances, such as mobile internet tablets, smart phones, better broadband foundations and so forth, in combination with advances in the medical field are the primary driving force in relation personalised health and smarter patient environments,

for instance in the field of coping with diabetes. Fast moving paces of telemedicine in different markets,

which does not even require a smart phone supports ongoing therapy processes for mental illnesses. One can easily imagine the potential in with symptoms such as stress

This is something which is in fact being developed by major mobile phone developers such as Apple and Samsung. Currently

Apple iphone and ipad users can connect Lifescan blood glucose meters to their phones via Glooko's meter synch cable.

-and-mobile-learning 111 transformation of distance education into e-learning and blended learning offers new options for delivery and new opportunities for in service teacher training and support.

legal & administrative systems-Reluctance to integrate ICT-enabled educational approaches-New ICT enabled opportunities for instance through APPS/Mobile-Experimentation with new learning approaches using digital gaming-Can provide solutions for special

The main initiatives in this respect include projects with knock-on effects focused on ICT (linked to Barcelona Mobile World Capital) and on sustainable mobility (electric vehicles, development of new businesses and economic activities, etc..

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