Mobile phone

Mobile phone (1518)
Smartphones (245)
Telephone (458)

Synopsis: Ict: Communication systems: Telecommunication: Telephone: Mobile phone:


(Focus) Eunika Mercier-Laurent-The Innovation Biosphere_ Planet and Brains in the Digital Era-Wiley-ISTE (2015).pdf

The continuous improvement of electronic equipment, such as computers, mobile phones, TV, in-car electronics, cameras and game consoles, led to reduce the power consumption

or telephone equipment that are not yet at the end of their lifecycle. 5 http://www. cancer. gov/cancertopics/factsheet/Risk/cellphones.

m-learning (mobile) and e-commerce work is becoming e-work and m-work. The first and second industrial revolution paradigm is no longer valid,

Mobile phone transmitters are pointed also out as a potential cause of Cancer cell phones emit radio frequency energy,

A distinction between an useful innovation and one that simply allows one to make money could help us better. 11 http://www. cancer. gov/cancertopics/factsheet/Risk/cellphones.

Supermarkets are offering services of mobile phone payement. To avoid the long lines, shoppers can just scan barcodes of the items they are picking out

Their offer relies on CDMA6 mobile phone voice and data communication, primarily via Verizon Wireless in the United states and Bell Mobility in Canada,

Run in France since 2005 by Silicon Sentier and FING, joined in 2010 by the Mobile Marketing Association France,

and in partnership with Orange, Blackberry and Figaro, Mobile Monday Paris celebrated its 35th year at the Mobile World Congress 2010 at The french Pavilion.


(Management for Professionals) Jan vom Brocke, Theresa Schmiedel (eds.)-BPM - Driving Innovation in a Digital World-Springer International Publishing (2015).pdf

Smartphones represent a product innovation combining various functionalities such as the ones of mobile phones web browsers, or navigation systems.

mobile phone apps that allow for new sales processes, and big data analytics that allow for real-time process decisions based on data available from products in use.

outlining how mobile, cloud, social, and analytical technologies initiate change in the nature of work and

It offers a mobile phone voice and data service to its targeted customers (primarily teens and young adults) consistent with its youthful, innovative brand.

We previously noted Virgin Mobile as one that has done this masterfully. But many other examples abound.

these are described next to provide context for the following sections on BPM technologies. 2. 1 Mobile and Cloud Mobile and cloud,

On the surface, mobile and cloud are just deployment platforms: mobile is the platform for the end user,

Mobile has become mainstream for consumer applications finding when the next bus is coming while you are walking to the station,

computers, mobile phones, vehicles, industrial equipment, sensors, security systems, building automation systems, and even social networks such as Twitter.

BPM Driving Innovation in a Digital World, Management for Professionals, DOI 10.1007/978-3-319-14430-6 7 85 1 Introduction The smart cellular phone,

With the progress of the cellular phone from a low-functionality feature phone to versatile software-configurable sensing platform,

A survey of mobile phone sensing. IEEE Communications Magazine, 48,140 150. Malcolm, G. 2000. The tipping point:

She worked in the large projects carried out with Duodecim (the Finnish Medical Society), Pfizer Finland Ltd, Nokia Ventures, Nokia Mobile phones, etc.

Mobile technologies 61 Modeling convention, 180 182,188 Modeling tools, 13,136, 177 189 Monitoring, 5, 9, 11,13, 22,55, 60,63 65,67 68,83, 86 88,145


2012 InterTrade Ireland Innovation Ecosystem Report.pdf

knowledge workers become more mobile and innovation becomes riskier and more costly, more businesses have turned to open innovation as a way of increasing the speed and effectiveness of their innovation approaches.


2014 Irish Entrepreneurship Forum Report.pdf

The emergence of digital mobile systems (GSM) and open systems in computing and communications created an environment where even small companies could make an impact in world markets such as banking


2015 Ireland Action Plan for Jobs.pdf

and further investment is planned in the provision of high speed fixed line and mobile broadband services.


2015-April-Social_Innovation_in_Europe.pdf

i) New products Assistive technologies developed for people with disabilities ii) New services Mobile banking iii) New processes Peer-to-peer collaboration


A GUIDE TO ECO-INNOVATION FOR SMEs AND BUSINESS COACHES.pdf

The Fonebak initiative was the world's first mobile phone recycling scheme. The company saw an increase in turnover of 254


A Hitchiker 's Guide to Digital Social Innovation.pdf

Examples are given on the novel use of information platforms, data from sensor networks and community use of mobile phones.


A NEW APPROACH TO INNOVATION POLICY IN THE EUROPEAN UNION.pdf

which is on the way to becoming Next Generation Standard for mobile broadband communications 45 mobile operators worldwide have announced already that they will adopt it.


Barriers to Innovation in SMEs_ Can the Internationalization of R&D Mitigate their Effects_ .pdf

furthermore, is validated itself also by the fact that over 6 million new mobile phone subscribers are added per month in India (TRAI,


Case study analysis report of online collaboration and networing tools for Social Innovation.pdf

probably the most advanced ICT country in Eastern europe, is the use of mobile phones by a large number of citizens to geo-locate industrial,

although most are today more or less mobile, often over short distances and increasingly over longer, thereby linking phyiscal places together in both highly personal but also collective ways.

and the majority of applications for mobile phones (especially smart phones) people use as they move around are based locality.

combatting pay cuts, unemployment and social disruption-ICT web/mobile for matching supply & demand, managing system, social fora, awareness raising;

mobile and social media to collect data and organise, increasing civic engagement on issues, community voice and agency-Public lottery fund, many civil organisations, with public & private partners,

Given that many residents use mobile phones rather than fixed telephone lines, a 100mbps licensed wireless broadband backbone network was installed (at affordable prices for an area with the highest child poverty in the UK) for digitally enabled services

The TEM case has adopted also standard ICT solutions for both web and mobile as open source e-platforms,

mobile and social media) to create a multidimensional campaign to gather stories and raise awareness of the impact of housing benefit changes in Hackney.

ICT connectivity, via the Internet and especially mobile, is now making all the difference, driving the massive growth and impact of the sharing economy now possible on a scale never seen before.

-Mobile phones (or the widespread telecommunications services) are the main driver for social enterprise clinics. This tool gives to the people access to new form of medical services

Mobile phones are ubiquitous in Kenya and Access Afya capitalises on this, with each patient receiving an SMS follow-up after their visit.

their mobile phones. The Buddy app is primarily a form of digital diary. When the client has agreed to use the service in addition to her regular talking therapy sessions,

the therapist submits her profile by use of her mobile phone number. In this case the app creates content

including pre-smart phone mobile phones. Personalised health and smarter patient environments Technological advances, such as mobile internet tablets, smart phones, better broadband foundations and so forth, in combination with advances in the medical field are the primary driving force in relation personalised health and smarter patient environments,

This is something which is in fact being developed by major mobile phone developers such as Apple and Samsung. Currently

-and-mobile-learning 111 transformation of distance education into e-learning and blended learning offers new options for delivery and new opportunities for in service teacher training and support.

legal & administrative systems-Reluctance to integrate ICT-enabled educational approaches-New ICT enabled opportunities for instance through APPS/Mobile-Experimentation with new learning approaches using digital gaming-Can provide solutions for special


Catalonia 2020 strategy.pdf

The main initiatives in this respect include projects with knock-on effects focused on ICT (linked to Barcelona Mobile World Capital) and on sustainable mobility (electric vehicles, development of new businesses and economic activities, etc..


Conference_Documentation_Museums in the Digital Age.pdf

Nick Poole 13 Mobile museums: where things stand. Charlotte Sexton 15 Legal aspects of digitising the museum:

especially if that requires the use of mobile hand-held devices. There are several essential factors to consider as a museum develops its engagement strategy:

it is essential for any museum thinking seriously about going mobile to consider the following

It gives them the chance to open mobile and purely virtual museums alongside brick-andmortar establishments.

In actuality, mobile and Internet services are not just a possibility but a necessity. 29 COPYRIGHT QUESTIONS FOR MUSEUMS Internet accessibility does not come without copyright problems,


Contemporary Education and Digital Technologies - Mladen Milicevic.pdf

Teens and Mobile phones. WASHINGTON DC: Pew Internet and American Life Project. Online. Available: http://www. pewinternet. org//media//Files/Reports/2010/P IP-Teens-and-Mobile-2010-with-topline. pdf 5 Survey conducted by Maguire Associates, Chronicle

of Higher education. The Innovative University: What College Presidents Think about Change in American Higher education Online. Available:


Developing National eHealth Interoperability Standards for Ireland - a consultation Document - HIQA 2011.pdf

The advent of the Global system for mobile communications (GSM) standard launched in 1990 opened up a worldwide market for mobile phones


Digital Agenda 2014-2017 - Germany.pdf

Applications such electronic toll systems, the ecall emergency call system or mobile payments are assigned an infrastructure to better meet our stringent requirements for security within a mobile


Digital Opportunities_ Innovative ICT solutions for youth employment.pdf

mobile phone and internet applications that are powering these changes. The needs span a wide range of skills,

which seeks to harness the power of mobile phones to promote education, commerce, health, sport and more.

25 4. 6 Mobile phone repair and computer assembly...26 4. 7 Green jobs...26 4. 7. 1 Green jobs and ICTS...

41 6. 5 Mobile resources...41 6. 6 Comprehensive programmes...42 7 Getting there becoming ICT-savvy...

53 7. 4. 4 Mobile phones learning on the go...53 7. 5 Certification...54 7. 5. 1badges...

mobile phones, social media, and the game industry. For today's youth this signals an opportunity, if the right steps are taken.

and in particular mobile phones, to solve global health challenges. The World health organization (WHO), using data from the Center for Health Market Innovations (CHMI),

Using mobile phone applications, financial transactions are expedited between physicians and patients. 6. Mitigate fraud and abuse:

Moreover, most of the technology-based solutions rely on mobile phones (63 per cent), computers (39 per cent),

explaining why some programmes prefer mobile phones over computers. Other barriers, like initial and ongoing costs,

SMS for Life relies on only a basic mobile phone to improve access to essential malaria medicines in rural areas of developing countries.

It uses a combination of mobile phones, SMS messages and electronic mapping technology to track weekly stock levels at public health facilities.

Great potential for employment growth derives from a demand for services enabled by mobile phones. 81 Young people can now find

Given the growth in mobile phones, there is a lot of interest in mobile applications and how the emerging app economy 83 might generate new employment opportunities for young people around the world.

infodev, 2011), 28, www. infodev. org/en/Publication. 1076. html. 81 World bank, Information and Communications for Development 2012 Maximizing Mobile,(Washington, D c.:

pesa is Swahili for money) is an innovative mobile transfer solution that enables customers to transfer money.

Mobile phones are becoming an important tool for job seekers and there are a number of job-matching services in the developing world that simplify the job search process.

Young job seekers use their mobile phones to create and update personal profiles in Souktel's system.

Souktel's mobile-based job search functionality is especially useful in the middle East and Africa where young women may not have the same freedoms to seek employment through conventional means,

Maximizing Mobile, 75.85 Crowdsourcing, Wikipedia, https://en. wikipedia. org/wiki/Crowdsourcing, accessed on December 3, 2012.

using the internet or mobile phones. Workers are paid small amounts of money for completing each task.

The m2work challenge calls for participants to identify real-world problems that could be addressed by millions of underprivileged people equipped with internet-connected mobile phones.

Interestingly, winners of Pivot East's recent app competitions for the mobile and developer communities in East Africa have both been games-a Matatu racing game that has been downloaded 150 000 times in over 200 countries

Vision Mobile research shows that only a select few app developers in more mature markets are managing to make a living as app developers. 94 Sustaining an app in the market requires much more than developing it,

530,000 jobs and rising,(Vision Mobile, September 2013), www. visionmobile. com/blog/2013/09/report-the-eu-app-economy-530000-jobs-and-rising/94

Vision Mobile, Developer Economics 2012: The New App Economy,(June 2012) 4, www. visionmobile. com/blog/2012/06/report-developer-economics-2012-the-new-app-economy/.

and people in these regions become more engaged. 95 Mandel and Scherer, The Geography of the App Economy, 15.96 Vision Mobile, Developer Economics 2012:

and applications and are part of a wider mobile innovation programme, seeking to develop talent and produce successful companies with strong growth potential.

In many developing countries where mobile phones are the primary means of accessing information via the internet,

In Egypt, for example, the Ministry of Communications and Information technology has held a contest to promote the development of accessibility mobile phone apps and other software applications, with the most recent 97 In the United states, for example,

Perhaps the ICT of greatest interest to this community is the mobile phone, and in particular smart phones for such features as:

Making Mobile phones and Services Accessible, 2012 102 Lehdonvirta and Ernkvist. Knowledge Map Of The Virtual Economy, p51. 103 Gold Farming refers to

Innovative ICT solutions for youth employment 26 4. 6 Mobile phone repair and computer assembly Mobile phone repair as well as computer maintenance and assembly continue to be important areas of youth job

In cities throughout the developing world, the ICT and electronics markets where mobile phones are sold and repaired serve as many people's first interactions with technology as well as a huge source of employment and entrepreneurship.

In addition to jobs that require higher education such as engineering, the pervasive use of ICT applications from web portals, text messages (SMS), mobile phone based monitoring systems,

Maximizing Mobile, 77.138 Mobile Monday, www. mobilemonday. net. 139 A pitch fest is an event where entrepreneurs have the opportunity to pitch their ideas to potential investors. 140 Barcamp is an international

www. iyfnet. org/build-your-business 6. 5 Mobile resources An increasing number of mobile phone resources are enabling entrepreneurs to access capital,

With the number of mobile phone devices far eclipsing personal computers in most of the world for many entrepreneurs in developing countries and rural areas,

otherwise be impossible. 146 Mobile payment systems and market information are two areas with plentiful mobile resources.

the network provider Safaricom has pioneered a successful mobile payment initiative known as M-PESA. Currently the most developed mobile payment system in the developing world, M-PESA allows users with a national ID card

or passport to deposit, withdraw, and transfer money easily with a mobile device. It has 12 million people who rely on it using the company's 20 000 distribution sites.

Other mobile payment processors that work with mobile devices, such as Square147, are also making business transactions easier for young entrepreneurs. 143 Small Business Toolkit

Maximizing Mobile, 75.147 https://squareup. com/Digital opportunities: Innovative ICT solutions for youth employment 42 Providing access to market information has long been a goal of many initiatives,

and dropbox (dropbox. com), to name a few which are readily available through tablets, mobile phones, and personal computers.

web and mobile phone programmers, designers and researchers. The ihub is part open community workspace (co-working), part nexus for investors and venture capitalists,

even creating new connections based on your experience. 168 7. 4. 4 Mobile phones learning on the go There are over 5. 2 billion mobile phone subscriptions in developing countries. 169 The ubiquity of mobiles

Taking advantage of the enormous mobile phone usage there are a multitude of efforts aimed at the full spectrum of knowledge

The Mobiles for Education Alliance, comprised of 18 members (including: British Council, ITU, the Mastercard Foundation, Organization of american states, USAID, World Vision, World wide web Foundation) is illustrative of the interest

and dedication being directed to the potential of mobile phones to vastly expand learning opportunities, especially for those in developing countries. 171 Mobile learning is still in its infancy,

with ongoing research being undertaken to understand what works, the conditions that contribute to successful outcomes,

while others integrate mobiles into a broader educational experience following the blended learning, self-directed learning, and collaborative learning examples discussed earlier.

Mobiles for Youth Workforce Development, Mobiles for Education Alliance, 2013,21, www. meducationalliance. org/content/mobiles-youth-workforce-development-landscape-review. 171 Mobiles

though they also reported a desire for these places to institute services that would leverage their mobiles as well. 172 7. 5 Certification The certification process is a verification of competencies

Global and regional initiatives also exist. 172 Marion Walton and Jonathan Donner, Public Access, Private Mobile, Global Impact Study Research Report Series,(Seattle:

Making Mobile phones and Services Accessible, 2012 International Telecommunication Union (ITU. Measuring the Information Society 2012.

Vision Mobile. September 2013, www. visionmobile. com/blog/2013/09/report-the-eu-app-economy-530000-jobs-and-rising/Partnership for 21st Century Skills."

Mobiles for Youth Workforce Development. Mobiles for Education Alliance, 2013,21. Last modified, Oct 2, 2013. www. meducationalliance. org/content/mobiles-youth-workforce-development-landscapereview.

Rowan, David. Want to become an internet billionaire? Move to Africa. wired. com. uk, November 4, 2011. www. wired. co. uk/news/archive/2011-11/04/get-rich-move-to-africa.

Shirky, Clay. The Political Power of Social media. Foreign affairs 90, no. 1 (2011): 28 41. Sondergaard, Lars,

Vision Mobile. Developer Economics 2012: The New App Economy. 2012. www. visionmobile. com/blog/2012/06/report-developer-economics-2012-the-new-appeconomy/.

Public Access, Private Mobile. Global Impact Study Research Report Series. Seattle: Technology & Social Change Group, University of washington Information School, 2012. www. globalimpactstudy. org/wp-content/uploads/2012/11/Publicaccess-private-mobile-final. pdf. World bank.

Maximizing Mobile. Washington, D c.:The World bank, 2012. http://go. worldbank. org/0j2ctqtyp0. World bank. New Frontiers and Opportunities in Work.

The term is associated often with the applications that run on mobile phones. Badges A certification system for recognizing skills


DIGITAL SOCIAL INNOVATION A Hitchiker 's Guide to Digital Social Innovation.pdf

Examples are given on the novel use of information platforms, data from sensor networks and community use of mobile phones.


DIGITAL SOCIAL INNOVATION Growning a Digital Social Innovation Ecosystem for Europe.pdf

In East Africa the development of M-PESA (a mobile financial payment system born out of social innovation) has become an avenue for nine million people to gain access to secured financial exchange services.

It can also include the development of open source mobile phone alternatives such as Fairphone69 on top of which a whole new open ecosystem of services and applications could flourish, based on open-source and open-hardware developments.


DIGITAL SOCIAL INNOVATION social_innovation_decade_of_changes.pdf

It can also include the development of new mobile platforms able to ensure some basic services at European level,


DIGITAL SOCIAL INNOVATION The-Open-Book-of-Social-Innovationg.pdf

They range from mobile phone credits and childcare vouchers to health club admissions and sports tickets. 163) Social targets.

The mobile phone combines microprocessors, transmitters, networks of masts, payment models, and so on. The welfare state combines legal rights, service delivery systems, assessment tools,

mobile phone infrastructures may be the precondition for organising new models of low-cost banking. 243) Creating new infrastructure,

'S m-PESA mobile banking service in Kenya, using capacity on mobile phones to provide cheap and safe transactions for the unbanked.

M-PESA allows people to transfer money using a mobile phone. The term M-PESA comes from a combination of‘M'for mobile and‘Pesa'meaning money in Swahili.

It is a joint partnership between Safaricom and Vodafone. Kenya was the first country in the world to use this service.

People can send minutes of prepaid airtime to each other by mobile phone using the tool M-Pesa or Me2u


Digital Social Innovation_ second interim study report.pdf

In February 2014, at the Mobile World Congress in Barcelona, IBM promoted its Watson Mobile Developer Challenge,

most developers or organisations that invest in mobile are in fact looking for a return on their investment.

It can also include the development of new mobile platforms alternative to Apple or Android) as a kind of regulated monopoly able to ensure some basic services at European level,


dsi-report-complete-EU.pdf

In East Africa the development of M-PESA (a mobile financial payment system born out of social innovation) has become an avenue for nine million people to gain access to secured financial exchange services.

boosting the diffusion of open data is the Mobile Internet and the increasing number of mobile devices.

and the smart city that coordinates mobile cellular and GPS data to dynamically allocate resources and direct traffic.

and information presentation to users by means of mobile and web-based devices such as smartphones, computers and sensors.

In their research and practical work, Everyaware focus on sensing, mobile and location-based technologies, as well as data visualisation.

Mobile and location-based technologies: Cell phones and PCS incorporate sensors of increasing accuracy: GPS sensors, cameras, microphones, accelerometers and thermometers are already a default equipment in most of the mentioned devices.

Use of mobile phones for this purpose seems a particularly powerful way of getting ordinary people involved,

cobalt and tantalum mines (materials used in mobile phones) of the Democratic Republic of congo (DRC), many of which are controlled by armed groups,

sourced from the same countries mobile phone companies would normally source material and assembly from, but by supporting independent miners and manufacturers who guarantee basic standards to their employees.

Fairphone grew from a community platform to the first open mobile phone manufacturer. It is a great case of the open design movement creating grounds for new relations between product, manufacturers and consumers.

so that people can sign the initiatives online with the online banking codes or their mobile phones.

The simple mobile app enables users to connect to each other seamlessly and share their Internet connection.

which requires the network provider to go beyond the traditional mobile data solution. Open Garden therefore wishes to speed up innovation from both the technology perspective and social perspective,

or request items from people in their neighbourhood online, via the Peerby website, their mobile or social media channels.

These are defined as devices that wrap computing peripherals around a cellphone hardware core; meaning that such devices can be produced for just a few tens of dollars.

Typically this sort of processor was used in mobile phones five years ago. Apart from the graphics processor, which is propriety to Broadcom,

while other prototypes can be linked to a mobile phone). These counters are available at different costs,

The main services provided by Ushahidi are three free software products that enable social activism and public accountability, through crowdsourcing of information from citizen observers by mobile phones or the Internet.

Finally, lack of Internet connection and mobile phone networks that are down (which was the case in parts of Haiti after the earthquake) has also been cited as a barrier to using the platform in rural areas


dsi-report-complete-lr.pdf

In East Africa the development of M-PESA (a mobile financial payment system born out of social innovation) has become an avenue for nine million people to gain access to secured financial exchange services.

boosting the diffusion of open data is the Mobile Internet and the increasing number of mobile devices.

and the smart city that coordinates mobile cellular and GPS data to dynamically allocate resources and direct traffic.

and information presentation to users by means of mobile and web-based devices such as smartphones, computers and sensors.

In their research and practical work, Everyaware focus on sensing, mobile and location-based technologies, as well as data visualisation.

Mobile and location-based technologies: Cell phones and PCS incorporate sensors of increasing accuracy: GPS sensors, cameras, microphones, accelerometers and thermometers are already a default equipment in most of the mentioned devices.

Use of mobile phones for this purpose seems a particularly powerful way of getting ordinary people involved,

cobalt and tantalum mines (materials used in mobile phones) of the Democratic Republic of congo (DRC), many of which are controlled by armed groups,

sourced from the same countries mobile phone companies would normally source material and assembly from, but by supporting independent miners and manufacturers who guarantee basic standards to their employees.

Fairphone grew from a community platform to the first open mobile phone manufacturer. It is a great case of the open design movement creating grounds for new relations between product, manufacturers and consumers.

so that people can sign the initiatives online with the online banking codes or their mobile phones.

The simple mobile app enables users to connect to each other seamlessly and share their Internet connection.

which requires the network provider to go beyond the traditional mobile data solution. Open Garden therefore wishes to speed up innovation from both the technology perspective and social perspective,

or request items from people in their neighbourhood online, via the Peerby website, their mobile or social media channels.

These are defined as devices that wrap computing peripherals around a cellphone hardware core; meaning that such devices can be produced for just a few tens of dollars.

Typically this sort of processor was used in mobile phones five years ago. Apart from the graphics processor, which is propriety to Broadcom,

while other prototypes can be linked to a mobile phone). These counters are available at different costs,

The main services provided by Ushahidi are three free software products that enable social activism and public accountability, through crowdsourcing of information from citizen observers by mobile phones or the Internet.

Finally, lack of Internet connection and mobile phone networks that are down (which was the case in parts of Haiti after the earthquake) has also been cited as a barrier to using the platform in rural areas


E-commerce Action plan 2012-2015.pdf

develop a strategy for the integration of the markets for payments by card, internet or mobile phone,

(ii) making sure that these payment services are transparent for consumers and sellers,(iii) improving and accelerating the standardisation and interoperability of payments by card, internet or mobile phone,


E-commerce, omni-channel retail and EU policy.pdf

Significant development of digital commerce, including multi-channel and mobile; More sophisticated and personalised communication with the consumer;


eco-innovate-sme-guide.pdf

The Fonebak initiative was the world's first mobile phone recycling scheme. The company saw an increase in turnover of 254


Economist Intelligence Unit_Reaping the benefits of ICT_2004.pdf

Countries with high penetration levels for fixed telephone lines, mobile phones, personal computers (PCS) and the Internet appear to achieve the greatest economic benefit from ICT.

Economist Intelligence Unit The ICT infrastructure index used here combines six connectivity variables penetration of traditional fixed lines, broadband access lines, mobile phones, PCS, Internet users and Internet servers

a breakthrough that enabled the growth of the region's highly competitive mobile services and equipment industry.

2. Mobile phones penetration (per 100 population. 3. Personal computers (number per 100 population. 4. Internet users (per 100 population.

%respondents) Improved management information 51 Communication and collaboration between employees 48 Customer relationship management 33 Integration of existing data/technologies 33 Remote/mobile working 23

Technologies for knowledge capture and dissemination 25 Remote/mobile working 23 Online sales and marketing channels 21 Enterprise resource planning 16 Outsourcing of IT services 14 On average how long does it take your company to achieve return on investment from ICT projects?(%


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