Key words cluster, convergent, creative, digital, IT, ICT, information technology, start-up, SME, district, transformation, innovation, digital economy, media, co--working, Introduction Based on findings from the Tech
Igniting High Growth for Creative, Digital and Information technology Industroes in the UK'CIHE Report URL:
The computer code facilitates the commitments we make to clients, so the technology environment is strategically important to building
or the medical device CIO who articulates the impact of information technology on their products to improve the well being of patients,
For example, UCB's IT team deployed a new flash memory-based system that boosted the overall performance of the company's statistical programming by a factor of 20.
, Inc 1998 2002 Global IT Director, SAP AG 1991 1998 Head of Information management, OTTO Group 1987 1991 Bachelor in Business & Information technology
2006 2009 Corporate Vice president Global Information systems Renault-Nissan 2004 2006 Vice president, Global Information systems, Nissan motor Co. 1997 2004 Head of Consulting Services, i2 Technologies 1996 1997 Director of Information systems
, Toshiba America Electronic Components 1986 1988 Assistant professor for IT, Universidade Estadual de Sao paulo 1985 1986 Anderson Consulting 1983 1985 Bradesco Brazilian bank
Ru 1995 2000 Computer science, Lomonosov Moscow State university (MSU) Lars Mathiesen Nykredit 2002 today CIO and Executive vice president, Nykredit 1997 2002 Executive vice president Retail Business
Sanofi-Aventis 2001 2004 Vice president Information systems, Sanofi-Synthelabo 1998 2001 Director of Resources, Sanofi Winthrop 1995 1998 General manager Philippines, Sanofi-Winthrop
(ICAA) Bachelor of Commerce with majors in Accountancy and Computer science, Deakin University Herman de Prins UCB 2009 today CIO
The research draws on a telephone survey of 166 (information technology leaders from a range of IT-intensive industries,
Ministry of Education and Research and the Ministry of Communications and Information technology aim to attract to industrial parks with intention to create such parks in every Romanian city that has a university center.
N16 and N14/A5 to Northwest Improve intra-regional transport connections Electricity Upgrade local 110kv electricity network (NW in particular) Water/Waste Water Address Water
ft=/publications/2009/Title, 4556, en. php 39 CSO Population & Migration Estimates, April 2009 FORFÁS REGIONAL COMPETITIVENESS AGENDAS:
consider level/approach to development levies in certain locations) Priority Infrastructures Southwest Roads Upgrade N20 Cork-Limerick (Atlantic Corridor) Upgrade N28 to Ringaskiddy Upgrade Bandon
and Sarsfield Road interchanges on Cork Southern Ring road Upgrade N22 Cork-Killarney and Cork NRR Broadband Construct MAN in Mallow Extend Cork MAN Waste Water
the Midwest has higher concentrations of people with qualifications in the areas of Engineering, Manufacturing and Construction, Computing,
Priority Infrastructures Midwest Roads Complete N18 Galway-Limerick Upgrade N20 Limerick-Cork Upgrade N24 Limerick-Waterford Broadband Construct MANS in Shannon
and a formal application by WIT for upgrade to university status is currently with government The region has benefited from a strong international brands through the promotion of Waterford Crystal,
Enniscorthy Bypass) N25 New Ross Bypass N24 Upgrade Limerick-Waterford Waste Water Address Waste Water capacity deficits in Wexford Broadband Extension
. com/index. php FORFÁS REGIONAL COMPETITIVENESS AGENDAS: OVERVIEW, FINDINGS & ACTIONS 36 Appendix: Regional Statistics A1.
The upgrade of the N9 in particular will enhance interregional connectivity and reduce travel times to Dublin.
and completion of the N11 upgrade as far as Wexford. Key investments in the electricity network are required to satisfy future demands,
and a formal application by WIT for upgrade to university status is currently with government FORFÁS REGIONAL COMPETITIVENESS AGENDA:
and it has developed strong expertise in the areas of distributed systems and service oriented architecture. With 160 active staff and students, the TSSG is a significant pool of specialist expertise within the Southeast
The Group promotes a trans-disciplinary approach, combining mainly engineering, computing and business, and seeks to achieve both academic and commercial excellence.
the N24 road remains of poor standard and requires upgrade. The N24 route has wider significance in facilitating logistics movement from the Northwest
The current budgetary constraints will limit progress on any additional road infrastructure upgrades. However the following routes should commence at the earliest opportunity:
Enniscorthy Bypass) N25 (New Ross Bypass) N24 (various improvement schemes along N24 route) 30 30 The Southeast Regional Authority have produced a report examining the need for an upgrade of the N24,
Completion of the N11/M11 upgrade, specifically Gorey to Enniscorthy and New Ross bypass, which the Government has committed to deliver by PPP as part of the Infrastructure and Capital Investment Programme 2012-16 announced on 10 november 2011.
whereby computing resources and functions are centralised, in locations such as data centres and delivered on demand.
and it has developed strong expertise in the areas of distributed systems and service oriented architecture. The TSSG's commercial division has created also new companies
Publishing activities (4, 400), Motion picture, video and TV programme (3, 000), Programming & broadcasting (4, 300), Advertising & market research (6, 100), Printing & reproduction
WIT provided 44 places at Level 7 & 8. Bachelor of science (Level 8) in Applied Computing 5 Places Bachelor of Engineering (Level 8) in Electronic Engineering 11
and Investment 9 Places Bachelor of science (Level 7) Information technology 17 Places 42 Refer to Appendix X for data tables 46 Table 5. 1 Education Providers
In a similar manner, the Department of Computing Maths and Physics has put together A level 8 course in Business Systems analysis specifically for Sunlife.
Business & Humanities (Business Communications, Management, Humanities, Sport, Media & Marketing) Science & Computing (Computing, Networking, Science & Health) Engineering (Built Environment, Electronic, Mechanical and Aerospace
It offers a broad range of full and part-time courses in the areas of Business education, Computing & Creative Multimedia, Environmental & Natural resource Management.
Completion of the N11/M11 upgrade, specifically Gorey to Enniscorthy and New Ross bypass. The Government has committed to this project as part of the Infrastructure and Capital Investment Programme 2012-16.
Domain expertise (specific to a vertical sector), risk management, global partnership management, advanced technology and computing skills, analytics etc are increasingly relevant as the sector evolves toward knowledge intensive services.
Although mainly restricted to information technology innovation activities, these initiatives are now spreading to other domains.
www. arnsberg. de/buergerpanel/index. php 4. 8 Citizens'exhibition The citizens'exhibition is another rather recent democratic invention.
Design information systems (e g. through technology scanning and foresight) to be able to detect, characterise and diffuse knowledge on cases of social innovation Social innovations most often derive from isolated experiments that aim to solve local social challenges.
The information system should also include in its search perimeter the various policies and initiatives designed to support them.
where different types of stakeholders are involved in research programming In the UK NESTA provided interesting examples of new forms of labs that deal with social challenges (climate, aging, health. etc) Proposal 6:
. org/science-about-us-vision. htm MITSUI Global Strategic Studies Institute (MGSSI) www. ecosystemmarketplace. com/pages/dynamic/organization. page. php?
These pioneers were developing a wide range of creative digital learning tools such computer algorithms for analyzing student writing
Educators need to develop new assessment methods using the unique capabilities of digital technology, from algorithms to artificial intelligence.
In collaboration with Columbia University computer science Professor Steven Feiner the author developed in the late 1990s real-world AR enhancements described as a situated documentary (Höllerer, Feiner, & Pavlik, 1999.
The algorithms the system uses are highly effective and have attracted dozens of companies, including media enterprises,
The company's ambition is for the algorithm to write every story for an audience of 121 one.
news. Algorithm-driven news reporting and writing is already transforming a variety of journalism domains,
Fueling Innovation through Information technology in SMES*by Clay Dibrell, Peter S. Davis, and Justin Craig This paper describes a study that investigates the mediating effects of information technology (IT) on the relationships among product
and process innovations and firm performance (measured in multiple profitability and growth rate metrics). Using structural equation modeling on a sample of 397 small and medium-sized enterprises (SMES),
For example, substantial evidence has begun to accumulate that suggests that appropriate strategic employment of information technology (IT) may be essential in translating strategies (e g.,
The first section draws upon strategic management and management information systems literatures to describe the critical components of innovation
New products may take different forms, such as upgrades, modifications, and extensions of existing products. The most prominent innovation dimensions within these research streams are radical, incremental, product, process, administrative,
Management information systems scholars (e g.,, Sakaguchi and Dibrell 1998; Mahmood and Mann 1993) suggest that an appropriate way to gauge a firm's emphasis ON IT is to look at their investments in IT assets (e g.,
AND CRAIG 211 was explained mainly through information technology with a smaller percentage explained by product and process innovations.
and Fit Statistics Standardized Estimate t-Value Gamma Parameters Product Innovation Information technology 0. 27*4. 18 Process Innovation Information technology 0. 20
A Resource-Based Perspective on Information technology Capability and Firm Performance: An Empirical Investigation, MIS Quarterly 24,169 196.
Information technology Effects on Firm Performance as Measured by Tobin's Q, Management Science 45 (7), 1008 1024.
Information technology: A Study of Performance and the Role of Human and Organizational Factors, Ergonomics 40 (2), 851 871.
Performance Outcomes of Strategic and IT Competencies Alignment, Journal of Information technology 19 (3), 178 190.
Performance Impacts of Information technology: Is Actual Usage the Missing Link? Management Science 49 (3), 273 289.
The Role of Information technology in the Organization: A Review, Model, and Assessment, Journal of Management 27,313 346.
The Continuing Influence of Information technology, Management Decision 40 (6), 620 627. Eden, L.,E. Levitas,
Strategic Use of Information technology for Increased Innovation and Performance, Information management and Computer security 7 (1), 5 22.
Information technology (IT) Appropriateness: The Contingency Theory of‘Fit'and IT Implementation in Small and Medium Enterprises, Journal of Computer Information systems 45 (3), 88 95.
King, S f, . and T. F. Burgess (2006). Beyond Critical Success Factors: A Dynamic Model of Enterprise System Innovation, International Journal of Information management 26,59 69.
Measuring Information technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical research, Information systems Research 14 (2), 127 145.
Krishnan, G. V, . and R. S. Sriram (2000). An Examination of the Effect of IT Investments on Firm Value:
The Case of Y2k-Compliance Costs, Journal of Information systems 14,95 108. Larsen, E, . and A. Lomi (2002).
Adoption of Information technology in Small Business: Testing Drivers of Adoption for Entrepreneurs, Journal of Com-216 JOURNAL OF SMALL BUSINESS MANAGEMENT puter Information systems 42 (1), 44 57.
Lewis, M. W.,M. A. Welsh, G. E. Dehler, and S g. Green (2002). Product Development Tensions:
Measuring the Organizational Impact of Information technology Investment: An Exploratory Study, Journal of Management Information systems 10,97 122.
Mcdonald, R, . and H. Marsh (1990). Choosing a Multivariate Model: Noncentrality and Goodness of fit, Psychological Bulletin 107 (2), 247 255.
On the Assessment of the Strategic Value of Information technologies: Conceptual and Analytical Approaches, MIS Quarterly 31 (2), 239 265.
Information technology as Competitive Advantage: The Role of Human, Business, and Technology Resources, Strategic Management Journal 18,375 405.
Effect of Information systems Resources and Capabilities on Firm Performance: A Resource-Based Perspective, Journal of Management Information systems 21,237 276.
Ray, G.,W. A. Muhanna, and J. B. Barney (2005). Information technology and the Performance of the Customer service Process:
A Resource-Based Analysis, MIS Quarterly 29,625 651. Sakaguchi, T s. Nicovich, and C. Dibrell (2004).
Measurement of the Intensity of Global Information technology Usage: Quantitizing the Value of a Firm's Information technology, Industrial Management and Data systems 98,380 394.
Salant, P, . and D. A. Dillman (1994). How to Conduct Your Own Survey. Chichester: Wiley.
Reconceptualizing the Role of Information technology in Contemporary Firms, MIS Quarterly 27 (2), 237 263. Sangho, L,
''In the context of the 60%GHG emission reduction target for the EC transport sector, deployment of sustainable fuels, energy-efficient propulsion systems and smart information systems will be needed.
advanced information systems and logistic solutions towards sustainable transportation 2. The objective of the Supergreen project (1/2010 1/2013) was to support the EC in defining
Freight transport information technology solutions (Fretis) or compatible system; Installation of sensors onboard vehicles; Single window systems;
River information systems; River tolls; Tracking units. The ICTS were clustered in the following functional groups: Expert charging systems;
Information system for Continuous Monitoring of Power Quality in MV and LV networks DC Autonomous Microgrids Guarantees of Origin RES Information systems Funding-/programme mechanism:
Table 24 Links to Smart Grids related documents in Estonia Estonian Documents Links Energy Technology Programme (Estonian) www. eas. ee/index. php
2007-2013 (English) www. valitsus. ee/en/government-office/research-and-development Long term Public Fuel and Energy Sector Development Plan (Estonian) www. mkm. ee/doc. php?
tabid=241 Transitieplatform Vlaanderen (Transition to energy in buildings) www. duwobo. be/Flemish SG Platform-VDGP (Feasability study 2009) www. vsgp. be/index. php?
lang=enand Documents of the Flemish SG Platform-VDGP (partly English) www. vsgp. be/index. php?
Within the project"Information systems of electrical transmission and power generation systems for supervision of sustainability in Latvia"regional grid development scenarios for 2010-2050 are drawn.
Available-Project"Information systems of electrical transmission and power generation systems for supervision of sustainability in Latvia"(regional grid development scenarios 2010-2050) Documents or Websites about National
. lv/doc. php? id=196878 Order of the Cabinet of Ministers no. 668"On the Action Programme"Enterpreneurship and Innovation"http://www. likumi. lv/doc. php?
id=165552 Law on Scientific Actiivity http://izm. izm. gov. lv/laws-regulations/2291. html Energy Law (with amendments 2001) of Latvia & Electricity
. lv/doc. php? id=141070 www. likumi. lv/doc. php? id=175257 Latvian Renewable Energy Strategy 2006-2013 (Latvian) www. likumi. lv/doc. php?
id=146902 First energy Efficiency Action Plan 2008-2010 www. buildup. eu/publications/1501 Regulation on Electricity Generation from Renewable Energy Sources and the Price Regulation,
and the Methodology for Price Determination (English) www. vvc. gov. lv/export/sites/default/docs/LRTA/MK NOTEIKUMI/Cab.
N o. 262 -Production of electricity using renewable energy resources and det ermination of the price. doc Latvian Council of Science database (Latvian) www. lzp. gov. lv/index. php?
and platforms Information about Slovenian R&d projects can be found in the Slovenian Current Research Information system (SICRIS).
Table 57 Scenarios, Project Information & Platforms in Slovenia Project Data bases, Websites with Project information, Synopses books Available-Slovenian Current Research Information system-SICRIS
Current Research Information system-SICRIS http://sicris. izum. si/default. aspx? lang=eng National Technology Platform for the Electricity Networks www. smartgrids. si/index. php?
lang=en 99 4. 15. Spain National official documents, laws and rules In Spain there are two official national strategic documents:
plan for the Savings strategy and Energy efficiency in Spain (E4) http://www. boe. es/aeboe/consultas/bases datos/doc. php?
coleccion=indilex&id=2 009/05992&txtlen=1029 Renewable Energy National Action Plan (PANER) 2010-2020 http://www. idae. es/index. php
/mod. pags/mem. detalle/idpag. 520/relcategoria. 1021/relmenu. 169 http://www. idae. es/index. php/mod. documentos/mem. descarga?
and platforms TUBITAK has a National Research Infrastructure Information system with detailed project information. But no public access to the database is foreseen.
Their computing power can now then be used to store and analyse medical information, sensor and environmental data,
By centralising computing, data storage and service provision (via the Cloud), and by striking strategic alliances between the largest Over-The-Top (OTT) iand largest network operators, there is a risk that the innovation ecosystem will become more closed,
Its objective is to teach the high-level abstraction of programming as a sequence of instructions to young children in schools
Growing a Digital Social Innovation Ecosystem for Europe 59 (Digital) Social Innovation FI-PPP and computing Collective awareness platforms (collective intelligence) CENTRALISED
as well as access to computing resources). Any privileged access provided to the owner/managers of the infrastructure would alter free competition.
(which includes Linked Data54 and SPARQL end-points55). Opening up access to an application's source code exposes that code to a relatively large number of developers,
subjecting it to rigorous critical inquiry of a pool of reviewers larger than the one proprietary developers have available to them internally.
topic-filters=11379 RESINDEX http://www. sinnergiak. org/wp-content/uploads/2014/06/cuaderno resindex cast. pdf http://www. sinnergiak. org/index. php/resindex
A Faster Algorithm for Betweenness Centrality, Journal of Mathematical Sociology 25 (2): 163-177. Clauset, A. et al.
and make products that can make a difference to their world',19 http://www. bmbf. de/en/19955. php about-city-budgets-heres
-sparql-query/56 http://www. theopeninter. net/57 http://en. wikipedia. org/wiki/Dataportability 58 http://www. w3. org/Social
http://www. nesta. org. uk/publications/standards-evidence-impact-investing 79 http://www. wikiprogress. org/index. php/Event:
how the next programming period will still support them and where to obtain more detailed information about each one.
59 For the 2014-2020 programming period, the European commission has proposed establishing a Programme for the Competitiveness of Enterprises and Small and Medium-sized Enterprises (COSME.
ICT-based e-Infrastructures (networks, computing resources, software and data repositories) for research and education; and any other entity of a unique nature essential to achieving or enabling excellence in research.
For the next programming period, the investment's priorities proposed under the Cohesion Policy cover these aspects with an emphasis on connecting universities to regional growth and developing stronger partnerships within the knowledge triangle.
The Union Programme for Education, Training, Youth and Sport for the programming period 2014-2020.76 72 http://ipts. jrc. ec. europa. eu/activities/research-and-innovation
or promoting specialisations in specific market segments or niches (such as micro-or nanoelectronics, photonics, embedded systems, smart integrated systems and complex systems engineering, next generation computing and future Internet, einfrastructures;
the development and use of new information technologies (for example to promote the digitisation of cultural heritage), strengthening of entrepreneurship in CCIS,
For the 2014-2020 programming period, the European commission has proposed establishing a Programme for the Competitiveness of Enterprises and Small and Medium-sized enterprises (COSME.
98 instruments will remain essential for the ongoing implementation in the present programming period. But in addition, given the increased role of financial instruments as stated in the cohesion policy post-2013
Structural Funds In the present programming period (2007-2013), under the principle of shared management, Structural Fund resources can be used for establishing financial engineering instruments,
/jeremie en. cfm 122 http://ec. europa. eu/regional policy/thefunds/instruments/jessica en. cfm 101 In the current programming period (2007-2013), similar to the Structural
For the 2014-2020 programming period, the European commission has proposed the establishment of a Programme for the Competitiveness of Enterprises and Small and Medium-sized enterprises (COSME.
eu/index. php? id=7633 137 http://www. enprotex. eu 138 http://ec. europa. eu/enterprise/policies/innovation/policy/public-procurement/index en. htm
In the current programming period, ensuring innovation for sustainable growth requires improved coordination between different operational and rural development programmes in the areas of innovation, competitiveness, environment and energy.
For the next programming period, the contribution of key areas of sustainable growth is ensured. Environment, climate change and energy are included specifically in the draft new regulatory package,
/index en. htm 160 http://www. e2b-ei. eu/e2bjti about. php? sse=3 110 Challenges in specific areas Sustainable energy For the period 2014-2020, the Commission has proposed a significant concentration of cohesion policy efforts on renewable energy and energy efficiency.
and the EIB group to support non-bank micro-credit providers in the EU. JASMINE seeks to help nonbank micro-credit providers to improve their governance, information systems,
For the next programming period social innovation is treated in a horizontal way in the ESF regulation.
A too dominant focus on the region limits the scope of available technical information technologies, and accessible markets.
The SWP was founded in 1987, initiated by a department of the University of Linz (Research Institute for Symbolic Computation.
teaching by the technical college (offering the courses Media Engineering and Media Design and Software engineering),
These fields are microelectronics and information technologies (21%of total funds and 16%of supported projects), pharmaceutical technologies (9%of funds and 2%of projects),
The network paradigm new departures in corporate and regional Development environment & Planning D: Society and Space 11,543 564.
the creation of specific forms of knowledge and the pressures and incentives to upgrade firm capabilities often becomes vital to its continued success. Advantages that are developed through the interaction of individuals, firms,
which are heavily dependent on scientific knowledge such as biotechnology, information technology and others. Here, research activities are compared more important to development.
The embeddedness of firms in local information systems is important to remain innovative, ‘since they encourage continuing learning processes of the resident companies in an evolutionary, self-sustaining way, combining knowledge external as well as internal to the region.'(
‘By 2000, Boston was a center for information technology, financial services, and biotechnology, and ranked as the eighth richest metropolitan area in the US'(Porter et al. 2005: 287).
With this framework Bremen is putting a main emphasis on developing new innovation fields like T. I. M. E. telecommunications, information technology, multimedia and entertainment), health care services and environmental economics etc.
, information technology (Lazzeretti and Storai 2001. As in every industrial district, the enterprise structure in Prato is characterised by an extensive division of labour.
The European Information technology Observatory (2007) structures the ICT market into four segments with an estimated total market value of about € 670 billion in 2007 (Exhibit 1. 2-1
Using some advance algorithms on the multivariate analysis results, we try to assess the patterns existing among the variables,
traveller information systems, ticketing systems, etc). The case study on real-time passenger information system at Trafikanten, Norway confirms this asseveration (see Section 5. 11.
Trafikanten implemented an innovative information system providing travellers with reliable information on real-time departure times of public transport vehicles.
The system is a combination of location positioning systems, distance measures devices, travel planning information and other ICT-related technologies.
Much of today's applications of information technologies and intelligent transport systems are modal. Intermodal or cross-modal applications are only slowly developing
The impact of information technology on logistics, International Journal of Physical Distribution & Logistics Management, 21 (5), 32-7. Impact E-business in the transport & logistics industry 38 value
Modern information systems and technology offer opportunities for fast and safe sharing. Key findings regarding use of and access to ICT in the TLS are summarised below.
and continuously upgrade e-skills stems from technological change an increasingly from Internet-enabled global sourcing.
electronic business using extensible Markup language. 72 See www. ebxml. org. 73 For detailed information about the background
since it is often necessary to exchange information between heterogeneous information systems. 76 Standards such as ebxml can help by simplifying this process.
76 In the context of information systems, heterogeneity means that the systems are somehow different from each other.
having built defined system architecture, a data management module and a localisation algorithm, as well as having developed information services for multimodal forms of transport.
which source code is available under a license (or arrangement such as the public domain). This permits users to use, change,
OSS includes software with source code in the public domain and software distributed under an open-source license.
disclosure of all documents and the source codes of a software project as well as a permanent communication between all participants.
and in the programming language JAVA. Free software products will be used for the development and operation. LINUX, for example, will be preferred the operating system and Postgresql the preferred database.
www. mywms. org/export/sites/default/introduction/downloadgallery/mywms beschreibung en. pdf. 84 Joint Information systems Committee (JISC),(2006) Open source Software briefing paper
The availability of the source code supports a high innovation grade, next to more efficient maintenance of the software which will result in a more effective effort by ICT experts.
The opposite-closed source code, not able to cooperate with other programs-is more common than an exception in the world of modern IT.
which employs an algorithm using two different but mathematically related"keys":"one for creating a digital signature
The new capabilities to use the Internet to supply large amounts of relevant information from multiple internal and external sources give the possibility to move from isolated information systems toward an integrated environment in every business organisation.
and information technology, this would include accounting, human resources, marketing, and strategic management. In the TLS sector the use of ERP systems is notably low (6),
This software is linked to the internal information system of CEMAT, an Italian company specialised in combined transport of containers,
Procurement is a support activity for the purchase of inputs (raw materials, office and production supplies and information systems) for all parts of the value chain.
The Clic Services Fret SNCF portal was developed using PHP and Dot net languages. Security is guaranteed via SSL encryption of information and via a dedicated login and password for each user.
In an external integration perspective IOIS100 constituting automated information systems shared by two or more companies, can be used to support information-sharing with customers and suppliers.
without really integrating suppliers directly through the system. 100 ICT used to exchange information in the supply chain is named often interorganisational ICT or interorganisational information systems (IOIS).
Hupac has implemented an innovative information technology solution that manages transport information in real time and coordinates all phases of intermodal traffic from departure to arrival.
In the following table we have the clustering algorithm results for the variable Percentage of employees that have internet access at their workplace.
The Chi-square algorithm is a statistical technique that tests the relationship between analysed variables.
This case study summarises how the implementation of a centralised information system can help a passenger transport company like AISA to reduce its planning
Real-time passenger information system at Trafikanten, Norway. Trafikanten is the joint information provider for the two public transport authorities (PTA) in the Oslo region of Norway.
Trafikanten deployed an innovative real-time passenger information system providing travellers with reliable information on real-time departure times of public transport vehicles.
This case study summarises how the implementation of a centralised information system can help a passenger transport company like AISA to reduce its planning
Centralised information system, RFID 5. 1. 1 Background and objectives The goal of this case study is to demonstrate an example of the adoption and usage of ebusiness systems in AISA,
However future concessions are probably going to take into account also new ICT implementation aspects, like internet sales, web page, centralised information systems, etc.
Without an automated and computerised information system it would be impossible to generate this type of operation data to satisfy these client demands.
AISA innovates to be prepared for these processes with suitable e-business solutions like the new centralised information system.
with a centralised analysis of the relevant information. 5. 1. 2 E-business activities The new centralised information system implemented by AISA enables the company to integrate
and optimise the processes minimising operation times and improving reaction times to the market changes or probable future scenarios in the market. he first steps prior the implementation of the centralised information system of AISA started with the introduction
This centralised information system started as an e-business system project in the third quarter of 2007.
The technical backbone of this centralised information system are two high E-business in the transport & logistics industry 124 capacity computer servers (from Hewlett packard) in the central company office.
The main applications of the centralised information system are interconnected. Some examples of important applications integrated in the system are:
The centralised information system has had a positive impact on the company and its business. In particular reporting, planning and controlling processes have been improved significantly.
The centralised information system has also a positive impact on data security. It is now possible to make backup copies of all the relevant data from the central servers,
Once the information system was accepted internally and users were accustomed to work with it, the positive effects became visible almost immediately.
The information system led to reduced human errors in information processing, as former manual processes could be automated.
Case contact*Information systems Françoise Arnaud, Director of Information technology AIT 5. 2. 1 Background and objectives AIT is a supplier of complete logistics services for all kind of goods with its headquarters
Continuously training of its staff to keep abreast of new information technologies and logistics management. Offering innovative solutions based on know-how, pro-activity and dynamism.
Information technology is key to support AIT in this market positioning. According to Françoise Arnaud, Information technology Director at AIT, the main role of Information technology for the company is to automate business and data transmission processes,
to eliminate errors, to save time and to allow AIT having visibility on the whole activity through the availability of complete data.
business operations and to provide detailed data analysis on the whole activity. 5. 2. 2 E-business activities Beginning of 2004 the Information technology Director and the General manager of AIT,
The programme has been developed with VBA code on Access and uses a SQL database. The Solulog solution is hosted internally at AIT.
E-business in the transport & logistics industry 132 Interview (s) with Françoise Arnaud, Director of Information technology AIT, 05/02/08, Genas, France Websites:
with complete Java internal support and external web interfacing for the e-ticket sales via Internet and mobile phone.
and implemented in Java programming language, including an integrated operations platform that manages the base and intermediate layers of the system in order to control each of the different sales channels.
At the beginning of 2006, CEMAT launched a reorganisation programme of CEMAT information technology (IT) systems. The goal was to increase the performance of CEMAT IT systems
Information systems Case contact person (s: Marco Cipelletti, IT manager at CEMAT 5. 4. 1 Background and objectives CEMAT is an Italian company providing combined transport on land and sea to its European customers.
Terminal employees were used already to use information technology and the new process has simplified their working tasks.
Information systems (e-ticketing and e-reservation) Case contact person (s: Dorina Mironescu, CFR Information technology Director 5. 5. 1 Background and objectives Ever since the liberalisation of the railway market in 1998, Romanian railway companies have been facing intense competition from road
transport leading to a significant decrease in rail traffic. To remain competitive, CFR (Caile Ferate Române,
From 2000 to 2004 a new version of the software solution was designed by the CFR information technology team
the information technology company of CFR, CFR Infrastructura,(managing the infrastructure on the Romanian railway network) as well as the ministry of Romania.
A big implementation challenge was to deal with the heterogeneous information systems infrastructure at Fret SNCF,
which is composed of SAP modules and proprietary information systems. The Clic Services Fret SNCF portal was developed using PHP and Dot net languages.
Security is guaranteed via SSL encryption of information and via a dedicated login and password for each user.
The web platform communicates with the internal SNCF information systems for the ordering and invoicing processes.
The second point is that the quality of information used by the information system is key for the quality of the service delivered.
At Geodis, information systems are integrated fully into transportation and logistics plans. The information is used to promote productivity
The warehouse management solution is integrated with other information systems allowing therefore automatically integrating and exchanging information with customers and transporters.
Hupac has implemented an innovative information technology solution that manages transport information in real time and coordinates all phases of intermodal traffic from departure to arrival.
Aldo Croci, Hupac Information technology Director 5. 8. 1 Background and objectives The strategy of the Hupac Group has remained fundamentally unchanged for decades.
Information technology solutions are part of Hupac's strategy and Hupac ensures the efficient exchange of data with clients,
terminals, service providers and other operators through several information technology tools. Cesar is an Information technology system for combined transport that enables customers to make reservations,
track and trace goods, and verify traffic conditions. E-booking is a system which puts the customer's information system in contact with the Hupac system through standard XML technology,
offering considerable advantages in terms of time, security, and operational efficiency. E-billing is a service allowing the customer to receive,
In the past, Hupac was forced to search for information about its trains in the information systems of each railway company.
Hupac needed to find a solution that was independent from the information systems of railway companies and
An automated integration of the information coming from the location system into the central information system was required also.
Despite the fact that Hupac already has advanced internal information technology solutions in place, the impact of this solution on the employees previously in charge of searching information on the different railway information systems was significant.
They completely changed their jobs as this task was required no longer. Their new responsibility is to ensure that the GPS units are operational
Thanks to the implementation of this solution, Hupac is now independent from the railway information systems
Telephone interview with Aldo Croci, Information technology Director at Hupac, 26/07/07 Company annual report and brochures Websites:
N c. Cammack & Son believes that one of the reasons for its success is its investment in a specific Information technology (IT) solution called‘Truck Business'.
storage and distribution of products supported by state of art computing technology and robotics. A solid network of transport suppliers ensures that Saima Avandero can offer freight services like bulking, combined transport and special transports all over Europe.
E-business in the transport & logistics industry 172 Information technology (IT) plays an important role in the international freight-forwarding marketplace where it is critical to improve the efficiency of operational processes
'recognises Mr Scotti, Information technology Director at Saima Avandero.‘‘Today we still have to provide a good service but at the same time,
was managed in-house by Saima Avandero's information technology department. After a short analysis phase for the track and trace solution,
Another requirement was that the system should be easily integrate-able with the existing information systems at Saima Avandero.
and integrated into the supplier's information system. That means that the supplier has direct access to the solution interface.
Interview with Mr Scotti, Information technology director at Saima Avandero, 19/02/08 Websites: Saima Avandero (www. Saimaavandero. it.
In 2005, Trafikanten deployed an innovative real-time passenger information system providing travellers with reliable information on real-time departure times of public transport vehicles.
*Information systems 5. 11.1 Background and objectives Trafikanten, founded in 1986, is the joint information provider for the two public transport authorities (PTA) in the Oslo region and the Norwegian state railways.
Information systems Case contact: Markus Bergman IT director at Värmlandstrafik AB 5. 12.1 Background and objectives Värmlandstrafik is a public transport authority (PTA) responsible for providing public transport services to passengers in the Värmland region
While large dominant organisations can implement information systems using their own proprietary solutions it is important to ensure that the requirements of small firms are advocated properly,
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Does Information technology Really Lead to Smaller Firms? A Research Note on the Development of a Strategic Firm Size Hypothesis. E-business in the transport & logistics industry 202 Annex I:
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