but they must flip their information technology, value and people leadership practices to deliver on the digital promise.
However, existing business processes, business models, information technology and talent suffer from legacy inertia and bad complexity.
IT) is the world's leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day.
With regard to information technology, Informatica helps wherever possible by delivering the right data in the right way to the right users.
3. 60%Information technology; 21.80%Consumer Electronics; 16.0%Major Domestic Appliances; 18.3%Personal Diagnostics; 0. 1%Small Domestic Appliances;
3. 9%Information technology; 33.0%Traditional Sales January 2013-December 2013 Internet Sales January 2013-December 2013 Same top categories When looking at the two diagrams, it is interesting to see that in both Traditional Sales
In both ways, people purchased the most in Information technology (such as IT hardware and software), Consumer Electronics (such as TVS, audio home systems and Blu-ray players) and Major Domestic Appliances (such as
When purchasing through the web, consumers purchase most in the Information technology category (33.0), %followed by Major Domestic Appliances (18.3%)and Consumer Electronics (16.0%).
%)As a result, Information technology and Consumer Electronics account for more than half of the total online sales.
Information technology ranked second with 21.8%%closely followed by Consumer Electronics (21.5%).%)Source: Gfk, 2014 Source:
One cluster is located in Aachen and focuses on the combination of nanotechnology and information technology. The second cluster in Muenster concentrates on the interface between nanotechnology and biotechnology.
EN Short history of the cluster The NRW nanotechnology cluster started in 2003 by implementing the first research cluster in Aachen for‘nanotechnology for information technology'.
EN and nano biochemicals. 25 The cluster established partnerships with local nanotechnology firms to create new businesses, also in other industries such as electronic devices, medical and biotechnology, textiles, mechatronics, and information technologies.
nanotechnology for information technology Duisburg/Essen: nanotechnology for power engineering Strong market orientation Strong focus on application areas water,
1) the Strategic Microelectronics Council (SMC) part of the Information technology Association of Canada, and 2) the Canadian Microelectronics Corporation (CMC).
The National Research Council (NRC) Institute for Information technology located in Ottawa and Atlantic Canada. Its mission is, in contrast to the CRC,
Next to biotechnology, there are also strong research efforts in nanotechnology/materials and information technology, with many collaborative R&d projects in an interdisciplinary environment.
EN Solar energy 4%Flat panel displays Lighting 26%8%Information technology 21%Optical communications 5%Midecal tech. & life science 8%Measurement & automated
Photonic markets today mainly refer to lighting, measurement and automated vision, production technology, medical technology and life science, optical communication, optical components and systems, solar energy, and information technology.
The European industry has a weak position in the sectors of information technology and flat panel displays (Photonics21, 2007b.
chemistry, physics, nanosciences and-increasingly-biology have to be combined with in depth knowledge of process technology and other engineering sciences, information technology and life sciences.
Industry and Information technology and Science and Technology jointly announced in December 2007 their ambition to make Changsha the outsourcing services centre of China (KPMG, 2009).
The constructions of several platforms (information technology, services and financing) have achieved remarkable results. The number of professional technology intermediary agents has increased as well as the number of science and technology business incubators (Liu, 2007.
http://www. ottawaregion. com/Business in ottawa/Industry overview/semiconductor. php OECD (2008), Information technology Outlook, Paris: OECD. OECD (2009a), The Bioeconomy to 2030:
Scott, I. 2007)‘ Revitalizing Ontario's Microelectronics Industry'Information technology Association of Canada. Shapira, P.,J. Wang (2007), R&d Policy in the United states:
Key words cluster, convergent, creative, digital, IT, ICT, information technology, start-up, SME, district, transformation, innovation, digital economy, media, co--working, Introduction Based on findings from the Tech
Igniting High Growth for Creative, Digital and Information technology Industroes in the UK'CIHE Report URL:
or the medical device CIO who articulates the impact of information technology on their products to improve the well being of patients,
Inc 1998 2002 Global IT Director, SAP AG 1991 1998 Head of Information management, OTTO Group 1987 1991 Bachelor in Business & Information technology
The research draws on a telephone survey of 166 (information technology leaders from a range of IT-intensive industries,
Ministry of Education and Research and the Ministry of Communications and Information technology aim to attract to industrial parks with intention to create such parks in every Romanian city that has a university center.
and Investment 9 Places Bachelor of science (Level 7) Information technology 17 Places 42 Refer to Appendix X for data tables 46 Table 5. 1 Education Providers
Although mainly restricted to information technology innovation activities, these initiatives are now spreading to other domains.
Fueling Innovation through Information technology in SMES*by Clay Dibrell, Peter S. Davis, and Justin Craig This paper describes a study that investigates the mediating effects of information technology (IT) on the relationships among product
and process innovations and firm performance (measured in multiple profitability and growth rate metrics). Using structural equation modeling on a sample of 397 small and medium-sized enterprises (SMES),
For example, substantial evidence has begun to accumulate that suggests that appropriate strategic employment of information technology (IT) may be essential in translating strategies (e g.,
AND CRAIG 211 was explained mainly through information technology with a smaller percentage explained by product and process innovations.
and Fit Statistics Standardized Estimate t-Value Gamma Parameters Product Innovation Information technology 0. 27*4. 18 Process Innovation Information technology 0. 20
A Resource-Based Perspective on Information technology Capability and Firm Performance: An Empirical Investigation, MIS Quarterly 24,169 196.
Information technology Effects on Firm Performance as Measured by Tobin's Q, Management Science 45 (7), 1008 1024.
Information technology: A Study of Performance and the Role of Human and Organizational Factors, Ergonomics 40 (2), 851 871.
Performance Outcomes of Strategic and IT Competencies Alignment, Journal of Information technology 19 (3), 178 190.
Performance Impacts of Information technology: Is Actual Usage the Missing Link? Management Science 49 (3), 273 289.
The Role of Information technology in the Organization: A Review, Model, and Assessment, Journal of Management 27,313 346.
The Continuing Influence of Information technology, Management Decision 40 (6), 620 627. Eden, L.,E. Levitas,
Strategic Use of Information technology for Increased Innovation and Performance, Information management and Computer security 7 (1), 5 22.
Information technology (IT) Appropriateness: The Contingency Theory of‘Fit'and IT Implementation in Small and Medium Enterprises, Journal of Computer Information systems 45 (3), 88 95.
Measuring Information technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical research, Information systems Research 14 (2), 127 145.
Adoption of Information technology in Small Business: Testing Drivers of Adoption for Entrepreneurs, Journal of Com-216 JOURNAL OF SMALL BUSINESS MANAGEMENT puter Information systems 42 (1), 44 57.
Measuring the Organizational Impact of Information technology Investment: An Exploratory Study, Journal of Management Information systems 10,97 122.
On the Assessment of the Strategic Value of Information technologies: Conceptual and Analytical Approaches, MIS Quarterly 31 (2), 239 265.
Information technology as Competitive Advantage: The Role of Human, Business, and Technology Resources, Strategic Management Journal 18,375 405.
Information technology and the Performance of the Customer service Process: A Resource-Based Analysis, MIS Quarterly 29,625 651.
Measurement of the Intensity of Global Information technology Usage: Quantitizing the Value of a Firm's Information technology, Industrial Management and Data systems 98,380 394.
Salant, P, . and D. A. Dillman (1994). How to Conduct Your Own Survey. Chichester: Wiley.
Reconceptualizing the Role of Information technology in Contemporary Firms, MIS Quarterly 27 (2), 237 263. Sangho, L,
Freight transport information technology solutions (Fretis) or compatible system; Installation of sensors onboard vehicles; Single window systems;
the development and use of new information technologies (for example to promote the digitisation of cultural heritage), strengthening of entrepreneurship in CCIS,
A too dominant focus on the region limits the scope of available technical information technologies, and accessible markets.
These fields are microelectronics and information technologies (21%of total funds and 16%of supported projects), pharmaceutical technologies (9%of funds and 2%of projects),
which are heavily dependent on scientific knowledge such as biotechnology, information technology and others. Here, research activities are compared more important to development.
‘By 2000, Boston was a center for information technology, financial services, and biotechnology, and ranked as the eighth richest metropolitan area in the US'(Porter et al. 2005: 287).
With this framework Bremen is putting a main emphasis on developing new innovation fields like T. I. M. E. telecommunications, information technology, multimedia and entertainment), health care services and environmental economics etc.
, information technology (Lazzeretti and Storai 2001. As in every industrial district, the enterprise structure in Prato is characterised by an extensive division of labour.
The European Information technology Observatory (2007) structures the ICT market into four segments with an estimated total market value of about € 670 billion in 2007 (Exhibit 1. 2-1
Much of today's applications of information technologies and intelligent transport systems are modal. Intermodal or cross-modal applications are only slowly developing
The impact of information technology on logistics, International Journal of Physical Distribution & Logistics Management, 21 (5), 32-7. Impact E-business in the transport & logistics industry 38 value
and information technology, this would include accounting, human resources, marketing, and strategic management. In the TLS sector the use of ERP systems is notably low (6),
Hupac has implemented an innovative information technology solution that manages transport information in real time and coordinates all phases of intermodal traffic from departure to arrival.
Case contact*Information systems Françoise Arnaud, Director of Information technology AIT 5. 2. 1 Background and objectives AIT is a supplier of complete logistics services for all kind of goods with its headquarters
Continuously training of its staff to keep abreast of new information technologies and logistics management. Offering innovative solutions based on know-how, pro-activity and dynamism.
Information technology is key to support AIT in this market positioning. According to Françoise Arnaud, Information technology Director at AIT, the main role of Information technology for the company is to automate business and data transmission processes,
to eliminate errors, to save time and to allow AIT having visibility on the whole activity through the availability of complete data.
business operations and to provide detailed data analysis on the whole activity. 5. 2. 2 E-business activities Beginning of 2004 the Information technology Director and the General manager of AIT,
E-business in the transport & logistics industry 132 Interview (s) with Françoise Arnaud, Director of Information technology AIT, 05/02/08, Genas, France Websites:
At the beginning of 2006, CEMAT launched a reorganisation programme of CEMAT information technology (IT) systems. The goal was to increase the performance of CEMAT IT systems
Terminal employees were used already to use information technology and the new process has simplified their working tasks.
Dorina Mironescu, CFR Information technology Director 5. 5. 1 Background and objectives Ever since the liberalisation of the railway market in 1998, Romanian railway companies have been facing intense competition from road
From 2000 to 2004 a new version of the software solution was designed by the CFR information technology team
the information technology company of CFR, CFR Infrastructura,(managing the infrastructure on the Romanian railway network) as well as the ministry of Romania.
Hupac has implemented an innovative information technology solution that manages transport information in real time and coordinates all phases of intermodal traffic from departure to arrival.
Aldo Croci, Hupac Information technology Director 5. 8. 1 Background and objectives The strategy of the Hupac Group has remained fundamentally unchanged for decades.
Information technology solutions are part of Hupac's strategy and Hupac ensures the efficient exchange of data with clients,
terminals, service providers and other operators through several information technology tools. Cesar is an Information technology system for combined transport that enables customers to make reservations,
track and trace goods, and verify traffic conditions. E-booking is a system which puts the customer's information system in contact with the Hupac system through standard XML technology,
Despite the fact that Hupac already has advanced internal information technology solutions in place, the impact of this solution on the employees previously in charge of searching information on the different railway information systems was significant.
Telephone interview with Aldo Croci, Information technology Director at Hupac, 26/07/07 Company annual report and brochures Websites:
N c. Cammack & Son believes that one of the reasons for its success is its investment in a specific Information technology (IT) solution called‘Truck Business'.
E-business in the transport & logistics industry 172 Information technology (IT) plays an important role in the international freight-forwarding marketplace where it is critical to improve the efficiency of operational processes
'recognises Mr Scotti, Information technology Director at Saima Avandero.‘‘Today we still have to provide a good service but at the same time,
was managed in-house by Saima Avandero's information technology department. After a short analysis phase for the track and trace solution,
Interview with Mr Scotti, Information technology director at Saima Avandero, 19/02/08 Websites: Saima Avandero (www. Saimaavandero. it.
Does Information technology Lead to Smaller Firms? Management Science, Vol. 40, No. 12, pp. 1628-1644.
Information technology, Organisational Transformation and Business Performance, Journal of Economic Perspectives, Vol. 14, No. 4, pp. 23-48.
Information technology and Firm Boundaries: Evidence From Panel Data, Information systems Research, Volume 10, Issue 2, 134-149.
The impact of information technology on logistics, International Journal of Physical Distribution & Logistics Management, 21 (5), 32-7. Johnston, H r. and Vitale, M. R. 1988.
Measuring information technology payoff: A meta-analysis of structural variables in firm-level empirical research. Information systems Research 14 (2), 127-145.
Special Application to Information technology Products, STI Working Paper 2004/9, OECD, Paris. E-business in the transport & logistics industry 200 Oliner, S. and Sichel, D. 2000.
Is information technology the story? Journal of Economic Perspectives 14 (4), 3-22. O'Mahony, M. and B. van Ark, eds.
Examining the contribution of information technology toward productivity and profitability in U s. retail banking. Wharton School Working Paper 97-07, University of Pennsylvania, Philadelphia.
The relationship between investment in information technology and firm performance: A study of the valve manufacturing sector.
Does Information technology Really Lead to Smaller Firms? A Research Note on the Development of a Strategic Firm Size Hypothesis. E-business in the transport & logistics industry 202 Annex I:
and the Individual'The purpose of this section is to position Information technology in the context of the benefits across the entire continuum of individual and patient care.
and gives examples of the benefits that are already being realised through the strategic implementation of information technology.
Industry Group Page 23 Specific examples of benefits realised through information technology, as outlined in the Gartner study of 6 EU member states on behalf of the Swedish Ministry of Health
European commission Health IT, Explaining International IT Application Leadership, Daniel Castro, Sept 2009, The Information technology & Innovation Foundation (ITIF) ehealth Strategy 2008 to 2011, The Scottish government/NHS Scotland
Gartner Enabling Healthcare Reform Using Information technology, Recommendations for the Obama Administration and 111th Congress, Dec 2008, Healthcare Information and Management Systems Society (HIMMS) Financing ehealth, Sources of financing and policy recommendations to Member
, Narges Kasiri, Dainis Zegners, Stefan Lilischkis, empirica, Germany, Dec 2008, European commission Evidence on the Costs and Benefits of Health Information technology, May 2008, Congress of The United states
Proceedings of the Conference on Information technology Education, ACM (2011) 251 256 33. Tzelepi, S. K.,Koukopoulos, D. K.,Pangalos, G.:
32 1. 1. Health information technology can drive improvements in quality and efficiency in health care...33 1. 2. Reducing operating costs of clinical services...
36 Box 1. 4. Report on the costs and benefits of health information technologies in the United states (US Congressional Budget Office...
provider AUD Australian dollar CAD Canadian dollar CCHIT Certification Commission for Healthcare Information technology CDM Chronic disease management CITL Center for Information technology Leadership CHF Congestive heart failure
/IT Information management and Information technology 10 ABBREVIATIONS IMPROVING HEALTH SECTOR EFFICIENCY: THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 MAEHC Massachusetts e-Health Collaborative MOA Medical office assistant NEHEN New england Healthcare Electronic Data
Transition Fund PIN Pharmaceutical Information Network PIP Australian Practice Incentive Programme PITO Physician Information technology Office POC Proof of concept POSP Physician
and consistently implemented standards While health care organisations have access to an ever-increasing number of information technology products,
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 References Bates, D. 2002), The Quality Case for Information technology in Healthcare, BMC Medical Informatics and Decision making, Vol. 2
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 1. 1. Health information technology can drive improvements in quality
and benefits of health information technologies in the United states (US Congressional Budget Office) The CBO report, published in 2008,
provides an overview of the current challenges in estimating the value of health information technologies (ITS).
The report analysed the cost saving estimates from two major studies performed by the RAND Corporation and the Center for Information technology Leadership (CITL.*
2001), Reducing the Frequency of Errors in Medicine Using Information technology, Journal of the American Medical Informatics Association, Vol. 8, pp. 299-308.
Improving Safety with Information technology, The New england Journal of Medicine, Vol. 348, pp. 2526-2534. Chaudhry, B. et al.
Impact of Health Information technology on Quality, Efficiency and Costs of Medical care, Annals of Internal medicine, Vol. 144, pp.
Congressional Budget Office (CBO)( 2008), Evidence on the Costs and Benefits of Health Information technology, Congressional Budget Office, Washington, D c. CHAPTER 1. GENERATING VALUE FROM HEALTH ICTS
Devaraj, S. and R. Kohli (2000), Information technology Payoff in the Healthcare Industry: A Longitudinal Study, Journal of Management Information systems, Vol. 16, No. 4, pp. 41-67.
Government Accountability Office (GAO)( 2003), Information technology: Benefits Realized for Selected Health care Functions, GAO-04-224, GAO, Washington, D c. Halamka, J. D. 2000), New england Healthcare EDI Network, The New england Approach
Pan, E. 2004), The Value of Healthcare Information Exchange and Interoperability, Center for Information technology Leadership (HIMSS), Washington, D c. Pricewaterhouse Coopers (2007), The Economics of IT and Hospital Performance.
Shekelle, P. and C. L. Goldzweig (2009), Costs and Benefits of Health Information technology: An Updated Systematic Review, The Health Foundation, London.
which health information technology functionalities are most likely to achieve certain health benefits and the assessment of costs is even more uncertain.
and who benefits from health information technology implementation in any health care organisation except those, such as Kaiser and the Veterans Administration,
In Canada, the Physician Information technology Office (PITO) programme established by the B c. Government in 2006 to coordinate,
facilitate and support information technology planning and implementation for physicians has adopted a different approach based on the ASP model.
In another sign of increasing support for open source software, the Certification Commission for Healthcare Information technology (CCHIT) has created recently three separate pathways to electronic health records certification.
and interoperability a conceptual framework describing how health care entities can share information has been developed by the Center for Information technology Leadership (CITL).
Center for Information technology Leadership; Walker et al. 2005). 2. 6. Privacy and security are crucial How health care organisations handle their digital information environment affects the uptake of health ICTS.
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 References Agency for Healthcare Research and Quality (AHRQ)( 2006), Costs and Benefits of Health Information technology, AHRQ, Rockville, Maryland.
Critical for Health Information technology, Center for Democracy & Technology, Washington D c. Chaudhry, B. 2005), Health Information technology (HIT) Adoption Standards and Interoperability, RAND Health Working Paper.
Continued Leadership Needed to Define and Implement Information technology Standards, GAO-05-1054t, GAO, Washington, D c. 70 CHAPTER 2. WHAT PREVENTS COUNTRIES FROM IMPROVING EFFICIENCY THROUGH ICTS?
2005), Promoting Health Information technology: Is there a Case for More-Aggressive Government Action? Health Affairs, Vol. 24, No. 5, pp. 1234-1345.
Since 1999, the PIP includes a number of incentives to encourage practices to keep upto-date with the latest developments in Information management and Information technology (IM/IT.
Over half these practices (55.6%)had received a PIP payment for information technology/information management, and nearly a third (31.5%)had received payments through another incentives programme intended to stimulate broadband uptake (Broadband for Health).
The Physician Information technology Office in British columbia, Canada In British columbia (Canada) the Physician Information technology Office (PITO) was established in 2006 as a voluntary programme to assist physicians with the adoption and use of EMRS.
The American Recovery and Reinvestment Act of 2009 A carrot and stick approach was adopted in 2009 by the United states to push for provider adoption of interoperable health information technology through the Health Information technology for Economic and Clinical Health
Information technology (HIT) Provisions, American Medical Association, Chicago. Beaulieu, N d. and D. R. Horrigan (2005), Putting Smart money to Work for Quality Improvement, Health Services Research, Vol. 40, pp. 1318-1334.
2009), Community-wide Implementation of Health Information technology: The Massachusetts e-Health Collaborative Experience, Journal of the American Medical Informatics Association, Vol. 16, pp. 132-139.
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 Chapter 4. Enabling a Secure Exchange of Information While health care organisations have access to an ever-increasing number of information technology products,
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 Introduction While health care organisations have access to an ever-increasing number of information technology products,
and nationwide implementation of an interoperable health information technology infrastructure to improve the quality and efficiency of health care.
Canada Health Infoway, an independent, not-for-profit corporation, was formed in 2001 by the Government of Canada to accelerate the development and adoption of information technology. 3. European commission Recommendation of 2 july 2008 on cross-border interoperability
Achieving interoperability of health information technology solutions requires detailed negotiations between the vendors involved. This must also be coupled with a highly developed community
Box 4. 2. Health care IT product certification in the United states The Certification Commission for Healthcare Information technology (CCHIT) is an independent
Certification Commission for Healthcare Information technology 2009, www. CCHIT. org, accessed 12,july 2009. Although numerous products have already been certified in these countries,
Through a combination of funding, information technology services and change management services, POSP has helped nearly half of Alberta's practicing physicians to incorporate information technology into their practices.
Issues and Challenges in the Context of Treatment for Mental health and Substance Use, BNA's Health care Policy Report, Vol. 16, No. 2. Blumenthal, D. 2009), Stimulating the Adoption of Health Information technology
G. W. School of Public health and Health Services (2009), Patient Privacy in the Era of Health Information technology:
2009), Community-wide Implementation of Health Information technology: The Massachusetts e-Health Collaborative Experience, Journal of the American Medical Informatics Association, Vol. 16, pp. 132-139.
2007), Adoption of Information technology in Primary Care Physician Offices in Alberta and Demark, Part 2:
Nevertheless, they can aid in detecting common obstacles to the diffusion of new information technologies and may be used with other types of quantitative indicators to explain differences in the intensity of use of new technologies across countries.
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES OECD 2010 References Agency for Healthcare Research and Quality (AHRQ)( 2007), Health Information technology for Improving Quality of Care in Primary Care
Anderson, G. F.,B. K. Frogner, R. A. Johns and U. E. Reinhardt (2006), Health care Spending and Use of Information technology in OECD Countries, Health
2003), The Value of Computerized Provider Order Entry in Ambulatory Settings, Center for Information technology Leadership, Boston, MA.
and Information technology (IM/IT) scheme facilitated effective computerisation and widespread information transfer and storage. The broadband for health subsidy supported
1. Physician compensation. 2. Information technology. 3. Privacy legislation. 4. Guidelines development. 5. Implementation of new service delivery models.
Targeted support and incentives encouraged and sustained change To encourage the adoption and use of information technologies,
it provides an excellent entry to the world of information technology and getting a first glimpse of
which included the deployment and use of information technologies. These efforts, including those aimed at addressing care gaps and the rapidly increasing chronic disease trends
national health ICT efforts led by the Office of the National Coordinator for Health Information technology within the US Department of health and human services (US DHHS) is providing leadership for the development
and nationwide implementation of an interoperable health information technology infrastructure to improve the quality and efficiency of health care.
Determinants of success Government leadership and strong political commitment to widespread implementation Critical to the effective delivery of this form of acute stroke care has been Ib-Salut's overarching health information technology modernisation effort
A group of OECD experts in health information technology was established to help guide the work, the development of a framework for the selection and analysis of case studies and interpretation of results.
BITKOM, Germany's industry association for Information technology (IT), reports a shortage of 40,000 IT professionals (BITKOM, 2007a.
While the most obvious example is provided by rapidly declining product life cycles in the information technology field
As with all new technologies, small businesses have been slower to adopt information technology than large ones (Figure 4). In many cases this reflects the lack of applicability in sectors where SMES are represented heavily
and to foster business environments that facilitate e-business and the use of more complex applications of information technology.
22 3. 8 Role of Information technology (IT) in Product-Related Service Innovation...24 3. 9 Do Manufacturing
We also identified five mini-cases of SMES that developed compelling new business models that were accompanied by the creative use of information technology
Advances in information technology increasingly may remove the person-to-person interaction as a service is provided. Examples of this are the ubiquitous deployment of ATMS
The latest information technology standards and infrastructure can be used to provide services that were conceived not even by customers until their providers innovate.
Again we see the power of using information technology innovatively to create added-value for customers while building barriers to competitors.
2002) 3. 8 Role of Information technology (IT) in Product-Related Service Innovation We saw in the three mini-cases, Greif Packaging, Taprogge,
Start-up companies can now harvest information technology to provide their customers with greater value and to create subtle barriers to competition.
In addition to using information technology (IT) to enable creative business models, SMES can, of course, derive benefits from the use of IT in their operations.
"The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies.""Decision Sciences 28 (3): 557-582.
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