the development of new online tools for more effective communication Europe has surpassed the US in the use of
Online communication has a vital role to play in ensuring food safety, a research priority of the Horizon
A digital device used to transmit high speed communications between the ground and the aircraft satellite has been
â€oereliance Communications, Cisco launch services for SMES€ †Indian Business Insight, July 3, 2007 â€oetelefã nica, SAP sign agreement for SME services††Business News Americas, Peru, December 13, 2006
Both major carriers, Globe Telecom and SMART Communications, now offer a wide, and growing, range of formal â€oem-transactions†services
Other providers, including Globe Telecom and SMART Communications in the Philippines and Safaricom in Kenya, are now offering prepaid airtime
ICT companies such as Reliance Communications Cisco, and Nortel in India are even offering services on a pay-peruse basis to SMES, in response to the
SMART Communications, partners with Banco de Oro (BDO) so that SMART MONEY mobile accounts are actually BDO accounts, bringing many people into the formal banking sector for the first time.
for the SMES in Brazil, with a focus on niche markets such as graphics and communications. The firm has
Microsoft Math and Science Education Technology Training and Entrepreneurship Support Cisco Networking Academies Microsoft Innovation Centers
SMART Communications and Globe Telecom are national companies in the Philippines that entered (and largely created) the m-transactions market using a
SMART Communications, a leading national mobile telecommunications carrier in the Philippines, launched SMART MONEY in December, 2000, with two primary objectives:
SMART Communications two primary revenue streams in SMART MONEY are text messaging charges and commissions on SMART Padala remittances.
As of November 2005, SMART Communications counted 20 million mobile customers of which 2. 5 million had
-transactions service †branded G-Cash †several years after SMART Communications launched SMART MONEY, in
communications. †65 Globe customers can register for G-Cash for free, over-the-air †without visiting a Globe dealer.
Entrepreneurship (Association for Progressive Communications (APC)),Enterprises†Competitiveness through the use of ICTS (ILO, ICC, UNCTAD),
Personal communication (telephone interview), July 2 28. For more on the Grameen Phone model, see Sullivan, Nicholas. 2007.
Indian Business Insight. 2007. â€oereliance Communications, Cisco launch services for SMES (at Rs1, 200-10,000 per month on a pay-peruse
Personal communication (telephone interview), August 16 40. Business times. 2006. â€oedoing its bit to boost SMBS. †Business times, July
Personal communication telephone interview), August 13, 2007 44. Beshouri, Christopher P. 2006. â€oea Grassroots Approach to Emerging
Innovation Communications http://www. cordis. lu/innovation/en/policy/communications/communications 1. htm (accessed September 15, 2007
52. IBM Corporation (IBM. 2006. Expanding the Innovation Horizon: The Global CEO Study 2006. Somers, NY:
Information and Communication Technologies Poverty and Development: Learning from Experience. Background paper for the infodev Annual Symposium, Geneva, Switzerland, December 9-10
Personal communication (telephone interview), August 3 71. Moore 1996, p. 12 72. Microsoft. n d. Local software economy case study:
Personal communication (telephone interview), August 10 75. Microsoft. 2007a. Microsoft Announces Commitment to Promote Sustained Social and Economic Opportunity for The next 5 Billion People.
Personal communication (telephone interview), August 21 77. Ibid 78. Microsoft 2007b 79. Pallais 2007 80. Microsoft 2007b
Personal communication (telephone interview), September 20,2007 91. GCR 2007 92. Cisco systems. n d. Gender Fact Sheet †Cisco Networking Academy
Personal communication (telephone interview September 4, 2007 98. GCR 2007 99. King Heim n d 100.90%of Cisco†s revenues come from these partners.
Personal communication (telephone interview), August 16 108. Chatterjee 2007 109. International Telecommunications Union. n d. Basic Information:
report of the Global Alliance for Information and Communication Technologies and Development. Item 6 and 7 (f) on the provisional agenda
Innovation Communications http://www. cordis. lu/innovation/en/policy/communications/communication s1. htm (accessed September 15, 2007
Economist Intelligence Unit. 2006. Latin america: IBM goes for growth Economist Intelligence Unit, Country Monitor, August 7
communication (telephone interview), August 16 GCR. 2007. Africa Least Developed Countries Initiative Independent Impact Assessment: Final Report.
Indian Business Insight. 2007. â€oereliance Communications, Cisco launch services for SMES (at Rs1, 200-10,000 per month on a pay-peruse
Information and Communication Technologies Poverty and Development: Learning from Experience. Background paper for the infodev Annual Symposium, Geneva, Switzerland, December 9-10
communication (telephone interview), July 2 United nations Development Programme (UNDP. 2004. Unleashing Entrepreneurship: Making Business Work for the Poor.
communication technologies, chemicals, data pro -cessing, and electrical equipment. Of course, there is no simple correspondence between industry and technologi
the constant flow of information and communication exposing firms to new information without actors consciously having to search for relevant information (Bathelt 2004
A major strength of Montpellier is its communication and outreach strategy. Image campaigns successfully stress the combination of life quality, business infrastructure
is focused on production and development of mobile communications equipment, cord -less systems, modem and fax equipment for wire and wireless systems as well as vari
-ous equipments for maritime communications and navigation (Dalum et al. 1999; Stoer -ring and Dalum 2006
Collective Knowledge Communication and Innovation: The Evidence of Technological Districts. Regional Studies 34 (6), 535-547
-logies de l†information et de la communication (TIC) en France. Une analyse des facteurs dã termi
-cations of information and communication technology (ICT) and e-business activity in the transport and logistics services industry (TLS
productivity and growth through investment in information and communication technologies, human resources (notably e-skills) and new business models".
"Communication from the Commission COM (2002) 263 final, 28 may 2002, section 3. 1. 2 E-business in the transport & logistics industry
leading to business innovations in key sectors"(p. 6). 5 This Communication anticipates"a new era of e-business solutions",based on integrated ICT systems and tools, which will
"Communication from the Commission, COM (2005) 229 final 6"Working Together for Growth and Jobs:
a New Start for the Lisbon Strategy",Communication COM (2005) 24, Brussels, 02.02.2005 http://europa. eu. int/growthandjobs/pdf/COM2005 024 EN. pdf
"Communication from the Commission, COM (2005) 474 final, 5. 10.2005 E-business in the transport & logistics industry
This study examines the use of information and communication technology (ICT) in European businesses. ICT is an umbrella term that encompasses a wide array of
communication (the communication side. The European Information technology Observatory (2007) structures the ICT market into four segments with an estimated total
ICT equipment Computer hardware, end-user communications equipment (such as mobile phones), office equipment such as copiers) and data communications and
transport communications or warehouse management systems Policy implications: Do the findings on these research questions above have
Communication from the Commission to the Council and the European Parliament on monitoring development of the rail market
During the last decades the information and communication technologies (ICT) did also influence this transport mode significantly resulting in the realisation and implementation
Communication from the Commission to the Council, the European Parliament, the European Economic and Social Committee and the Committee of the Regions
a communication from the EC outlined the main problems faced by the organisation and operation of the European Transport system:
Communication from the Commission to the Council, the European parliament, the European Economic and Social Committee and the Committee of the
research and the use of information and communication technologies (ICT), infrastructure planning, service performance, and multimodal supply chains. 35 The main ideas of the
34 COM (2006) 314 final-Communication: Keep Europe moving-Sustainable mobility for our continent: Mid-term review of the European commission's 2001 Transport White paper (Energy
Communication from the Commission to the Council, the European Parliament, the European Economic and†ibid
49 COM (2004) 0060 final Communication from the Commission to the Council, the European Parliament, the European Economic and Social Committee and the Committee of the Regions
and new communications platforms (e g. XML. Using e-business technologies, European transport and logistics companies can improve their productivity,
-or space-based communication. Tracking and tracing of cargo in all E-business in the transport & logistics industry
covers standardisation of information, communication and control systems in the field of urban and rural surface transportation, including intermodal and multimodal aspects of
communication technologies can contribute significantly to improving road safety enabling the development of sophisticated safety systems that improve road usersâ€
Through the intensive use of ICT (acquisition, communication, and identification technologies) in logistics, the information flows, efficiently used by firms,
Communication Technologies in Promoting Competitive Advantages of the Firm, University of Beira Interior, Munich Personal Repec Archive
They can enhance communication, collaboration, and cooperation between knowledge teams (including virtual teams) using intranet
medium of communication and by the software controlling the communication (i e.,, the protocols). ) An Intranet is a specific application of the internal computer network which
serves as a communication tool within the enterprise, and an Extranet can be viewed as part of a company's Intranet that is extended to users outside the company.
codes of a software project as well as a permanent communication between all participants. This makes the interface specifications, the system architecture and the data
competitiveness of the Information and Communication Technologies (ICT) sector in the EU Final Report. http://ec. europa. eu/enterprise/ict/policy/doc/2006-11-20-flossimpact. pdf
technical challenges of interoperability, communication and process management while delivering a secure, scalable and reliable solution suitable for running a company†s most
wave of business communication centres around cross-enterprise application integration collaborative workflows, and sophisticated business process dialogs.
Communications of the ACM 43 (11), 107-112 95 Porter, M. 1980. Competitive Strategy. New york. The Free Press
drastically reducing different categories of transaction and communication costs. In that respect, the potential merit of various electronic procurement forms, such as electronic
Because every activity involves the creation, processing, and communication of information, ICT has a pervasive influence on the supply chain.
activities, including the communication with customers, offering products for sale, and developing new marketing strategies. 107 E-business leads to a fundamental shift in the
communication and service improvement, lower travel times and increased planning efficiency for the Public transport Authorities and operators (see Section 5. 11
Collaborative-direct communication with customers that does not include a company†s sales or service representative (self service.
enabled by information or communication technology. It takes a value of â€oe1†if any product
for firms†innovativeness include creating communication infrastructures facilitating production networks or enabling partners to align the incentives of multiple players by
comparatively low Information and Communication Technology ICT) culture managed to implement a successful and innovative e
the communication with the bus is bidirectional. All these functions provide a centralised and real-time knowledge of the different operations to improve them,
-ment in real-time, intelligent sensors the onboard vehicles, Wifi bus communication systems or digital tachographs) have a double positive impact for the company, as they
The role of information and communication technology in this market is very important. †If you want to be present in the future in this market,
quality of services and communication with customers, suppliers and partners Following an analysis of existing systems and current processes in place, the IT
In order to improve customer service and communication, Fret SNCF has recently implemented an electronic (e-)portal (â€oeclic Services Fret SNCF€.
e-Communication with customers Case contact person (s: Fabienne Girard and Franã§ois Rannoux Responsible for Service Offering and E Services at
communication and change management, good results have been achieved but it will take time until the new working modes will be adopted fully by the majority of employees
and a GSM (Global System for Mobile communication card that sends the information to the Goal system managing the information sent to and
communication and training, the transition happened in a smooth way Thanks to the implementation of this solution, Hupac is now independent from the railway
solution runs with a Swiss communication card and as soon as the train is in a foreign
-communication infrastructure and operating in an international environment face the same issue. These cost factors should be taken into account
trucks at any time allowing better communication and discussion for improving efficiency. Before the solution implementation everything was on one person†s desk
*e-Communication with customers 5. 10.1 Background and objectives Saima Avandero is one of the top five international freight-forwarding specialists on the
through any other communication means like e-mail, fax or phone in case the supplier is not directly connected to the Saima Avandero database.
the transport order (through the system or other communication tools. Once Saima Avandero has received confirmation from all suppliers,
communicated to Saima Avandero via the system or through other communication channels and entered manually into the database.
Information and Communication Technology (ICT) is key for Trafikantens activities. The efficiency of the company is fully dependant on the development of those solutions.
future services planned are based on Information and Communication technologies The first information service provided by Trafikanten set up in 1988 was a centrally
that allowed achieving significant benefits in terms of passenger communication and service improvements, lower travel times and increased planning efficiency for the Public
improving customer services and customer communication through Web based and mobile information services for passengers (Travel planner, Timetables etc
policy Communication on"e-Skills for the 21st Century: Fostering Competitiveness Jobs and Growth"on the 7th september 2007 presenting a long term e-skills
COM (2006) 314 final-Communication: Keep Europe moving-Sustainable mobility for our continent: Mid-term review of the European commission's 2001
Communication from the Commission to the Council, the European parliament, the European Economic and Social Committee and the Committee of the regions. COM (2008) 394 final
Communication from the Commission to the Council, the European parliament, the European Economic and Social Committee and the Committee of the regions. COM (2008) 394 final
How the Communications Revolution Will Change our Lives Boston: Harvard Business school Press Cammack, http://www. cammack. co. uk
COM (2004) 0060 final Communication from the Commission to the Council, the European parliament, the European Economic and Social Committee and the Committee of the Regions-Towards a thematic
"Communication from the Commission, 5. 10.2005 COM (2006) 314 final-Communication: Keep Europe moving-Sustainable mobility for our continent:
Mid -term review of the European commission's 2001 Transport White paper (Energy and Transport DG COM (2006) 336 final.
Communication from the Commission to the Council, the European parliament, the European Economic and Social Committee and the Committee of the Regions.
Communication from the Commission to the Council and the European parliament on monitoring development of the rail market
Communication & Strategies, no. 60,157 -179 Erber, G.,Hagemann, H. 2005: The New Economy in a Growth Crisis, in:
Communication Technologies in Promoting Competitive Advantages of the Firm, University of Beira Interior, Munich Personal Repec Archive
The Effect of Organisational Innovation and Information and Communications Technology on Firm Performance. International Productivity Monitor, No. 9, pp. 37-51
Communications of the ACM, 43 (11), 107 -112 http://ec. europa. eu/transport/road/policy/index en. htm
Communications of the ACM, Vol. 30, No. 6, pp. 484-497 Mann, C. L. 2003), Globalisation of IT Services and White Collar Jobs:
and Communication Technologies (ICT) can currently help addressing and solving some of these societal challenges.
Information and Communication Technologies (ICT) have made already a strong contribution to these goals, but much more
The ARMOR project will use the modern monitoring and communication technologies to provide healthcare specialists with a framework for the monitoring and analysis
Communication Technologies (ICT) can bring to people. Ultimately, ICT can support a behavioural change, providing tools that empower older people to keep control of and
communications The services were tested in six pilot sites across Europe over the last 24 months of
communication facilities http://www. aal-rosetta. eu Funded by the Ambient Assisted Living Joint Programme (AAL JP
Connecting existing systems will allow communication and data exchanges based on the development of common technical standards in the field of
Communication Technology (ICT. We have grown accustomed to the benefits brought by the Internet, smartphones, and the
on it for a number of activities such as voice and video communications, social networking, online banking, e-government and shopping.
and communication between people and organisations. As we increasingly rely on broadband networks, it is extremely important to make them
Information and Communication Technologies play an important role in this respect, supporting less resource-intensive production and
energy sectors and communication and computing capabilities which are widespread in normal houses and working environments
how to handle large scale communication, negotiation and information exchange between thousands of smart energy devices simultaneously
In this paper we address the influence of information and communication technology (ICT) on sustainable transport in two ways,
Broadly speaking, information and communication technology is a set of heterogeneous technologies (hardware and software) that allow for electronic communication, data collection
detection and management of flows through transport and communication networks, and spans a broad range of applications to increase efficiency of flow.
by e-communication is limited and that ICT often adds an extra mode of contact to the existing
array of communication modes, such as occurs in e-shopping and e-meetings (table 2). For
communication, like kickoff meetings and creative sessions, preferably take place as face-to -face meetings (e g.
personal communication, chat rooms network games Reduces travel needs for routine networking, but may cause
Communication (between following and oncoming cars mobile)( public, private Monitors obstacles in the road network and sends help (persons
communication persons and freight Broad, on critical links and nodes Increasingly, on critical links and
communication in route advising seems underestimated for private car use and deserves more attention (Townsend, 2004.
and Dedicated Short Range Communications The ICT innovations that are fixed (or semi-fixed), i e. Video Surveillance and Response
Dedicated Short Range Communications These systems are based on information exchange between cars and may pertain to accidents
These systems partly rely on mobile communication between vehicles on the same route (oncoming and following traffic)
a communication of this event is sent to a dispatcher. The dispatcher in turn can communicate with the driver or other occupants
Range Communication, In-vehicle Accident Sensors, Extended Viewing Systems and simple modes of Advanced Drivers†Assistance
Dedicated Short Range Communication (between following and oncoming cars)( mobile)( public private No difference, already broadly adopted on critical links and
Adoption of Information and Communication Technologies and Personal Mobility. STELLA Focus Group 2 Synthesis Meeting, Budapest, 22-23 april 2004
Communication Technologies with Issues in Sustainable Transportation. Transport Reviews, vol 24, no. 6, pp. 665-677
Mobile Communication and Sustainable Transportation: An Agenda for Research and Action. STELLA Focus Group 2 Synthesis meeting, 22-23 april 2004, Budapest
Entry (CPOE), also known as Order Communications, and a Unique Health Identifier systems that have delivered well-documented results in other jurisdictions through
which use graphics to aid communications. Geographical challenges can be overcome by emerging ehealth innovations such as telemedicine for remote consultations
Communications, is defined as the computer system that allows direct entry of medical orders by the person with the licensure and privileges to do so.
Transition from a reactive to a pro-active system better communications Sharing of bed management information for all locations, reducing the need for â€oewalk
Denmark wanted to increase communication between its various public and private healthcare providers, including GPS, pharmacies, hospitals and clinics.
Chronic Disease Management capabilities and communication with their physicians through a Patient Portal ICT€ s Role in Healthcare Transformation
coinciding roughly with the information and communications technology (ICT) revolution (Bank of Italy, 2009. This latter development has often been
Innovation in information and communication technology has a great potential to create large impact on modern healthcare.
techniques provide authentication and encryption of the communication with a service provider. However, they do not provide the user with means to control
Applied sciences in Biomedical and Communication Technologies. 2009) 1†6 14. Mouttham, A.,Peyton, L.,Eze, B.,Saddik, A.:
-formation and Communication Technology 330. Springer (2010) 277†288 35. Pearson, S.,Shen, Y.,Mowbray, M.:
THE ROLE Of information and COMMUNICATION TECHNOLOGIES Despite the promise they hold out, implementing information and communication
technologies (ICTS) in clinical care has proven to be a very difficult undertaking. More than a decade of efforts provide a picture of significant public investments,
COMMUNICATION TECHNOLOGIES The full text of this book is available on line via these links
COMMUNICATION TECHNOLOGIES ORGANISATION FOR ECONOMIC CO-OPERATION AND DEVELOPMENT The OECD is a unique forum where the governments of 30 democracies work together to
Le rã'le des technologies de l†information et des communications Corrigenda to OECD publications may be found on line at:
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 FOREWORD This report presents an analysis of OECD countries†efforts to
implement information and communication technologies (ICTS) in health care systems. It provides advice on the range of policy options, conditions
These ranged from foundational communication infrastructures to sophisticated electronic health record (EHR) systems Within the OECD Secretariat, this report was developed by
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Organero and Josep Pomar Reynã s (Spain;
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Table of contents Abbreviations...9 Executive summary...
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Chapter 3. Aligning Incentives with Health System Priorities
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Annex A. Country case studies...127
Box 1. 3. Benefits of investments in picture archiving and communication systems...36 Box 1. 4. Report on the costs and benefits of health information technologies
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Box 5. 2. Criteria for the selection of indicators...
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Abbreviations AHRQ Agency for Healthcare Research and Quality
ICT Information and communication technologies IM/IT Information management and Information technology 10 †ABBREVIATIONS IMPROVING HEALTH SECTOR EFFICIENCY:
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 MAEHC Massachusetts e-Health Collaborative
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 EXECUTIVE SUMMARY Today the range of possible applications of information and
communication technologies (ICT) in the health sector is enormous. The technology has progressed significantly and many estimate that
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Findings illustrate the potential benefits that can result from
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 associated with preventable hospitalisations, provides, therefore, an
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 turnaround time was reduced by 41%following the implementation of
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 adoption and use by physicians, in 2007 the Australian Government
also ran a targeted communication campaign to promote Medicare electronic claiming to the Australian public Enabling entirely new modes of care
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 identification of quality improvement opportunities.
introduced to facilitate interconnection and communication between specific ICT systems. Because of fragmentation in the market and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 unambiguous public health priorities with clear benefits and that would not
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Case studies indicate that subsidies are suited best to a situation where
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Achieving commonly defined and consistently implemented standards
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Enabling robust and reliable privacy and security frameworks
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 separate regimes for public sector and private sector organisations and specific
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 that in many cases health institutions may use both ICT and more traditional
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 One shared characteristic of the programmes reviewed here is that they
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 data from the patient†s primary care record can facilitate greater
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 INTRODUCTION Policy makers in OECD countries are faced with ever-increasing
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 From 1990 through 2009, an increasing share of the gross domestic
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 These studies provide examples of the kinds of difficulties in continuity of
to which it can be put, means that information and communication technologies (ICTS) that ensure the timely and accurate collection and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 often largely paper-based. Some of the variations are due to the costs
in deploying ICT solutions that ranged from foundational communication infrastructure to sophisticated EHR systems, plus a broad overview of the
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 technical, legal and organisational. Chapters 3 and 4 report on how
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 References Bates, D. 2002), â€oethe Quality Case for Information technology in
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Chapter 1. Generating Value from Health ICTS
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Introduction Understanding how ICTS can generate â€oevalue†in health systems can
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 1. 1. Health information technology can drive improvements in
and facilitate communication between providers have been cited as providing substantial benefits in health outcomes (Bates et al.
) Communication between patients and providers is also vitally important for safety, especially at the hospital/primary care interface
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 These conditions require regular monitoring of patients to track trends in
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Box 1. 2. Improving compliance with clinical guidelines in British columbia
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 informing physicians about â€oecomparative effectiveness†of alternative medical
patient care, report turnaround time and communication. The survey was conducted in three provinces (Ontario, Nova scotia and British columbia),
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 regarding patient care, 80%reporting that PACS has reduced the time they had to wait to
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 type of decision support tool adopted,
communication, and the availability of higher quality and more complete data Similarly, pharmacists in Sweden reported that processing prescriptions had
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 The upshot is that while most of the case studies in this report had
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 As is the case with any modelling project and prospective estimates, both this study and
confidentiality, speed of communication was the most commonly perceived intangible benefit (e g. the prompt receipt of discharge summaries from
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 paper transaction, after the introduction of NEHEN, were processed
also ran a targeted communication campaign to promote Medicare electronic claiming to the Australian public. Although data was limited, in
Western australia, physicians reported faster communication, fewer telephone calls, and savings in mail handling, stamps, and paper
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 pursuing health care reform agendas. In general, there are three broad goals
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 of physicians, and particularly of specialists, between rural and urban
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Furthermore, the Balearic telestroke programme has turned out to be much more than
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 documented adherence to quality assurance criteria and the efficiency of
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 References Balamurugan, A. et al. 2009), â€oea Pilot Study of Diabetes Education via
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Coye, M.,J. Ateret Haselkorn and S. Demello (2009), â€oeremote Patient
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Kukafka, R. et al. 2007), â€oeredesigning Electronic Health Record Systems
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Solutions at Ten European Sitesâ€, DGINFSO, European commission
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Chapter 2. What Prevents Countries from Improving Efficiency
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Introduction The process of ICT implementation is a notoriously complex and
introduced to facilitate interconnection and communication between specific ICT systems. Because of fragmentation in the market and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 2. 1. Are there any financial gains to be made †and if so, by whom
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 in many cases there is little or no financial incentive for them to do so, given
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Box 2. 1. Functional characteristics of an electronic health record
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Table 2. 2. EMR/EHR costs in the United states and Canada
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 In 2003 Wang et al. performed a cost-benefit study to analyse the
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 informed/shared decision-making are key components of the problem of
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 It is, therefore, in the interest of payers to help health care providers
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Box 2. 2. Physicians†willingness to pay for electronic medical records in
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 implementation of standards and appropriate organisational changes are
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Box 2. 3. Dealing with legacy systems:
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 One key factor is that standard setting has the potential to regulate the
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 for compatible information systems and ensure broader interoperability
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Mechanisms must, therefore, be found to enforce standards
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Table 2. 4. Healthcare information exchange and interoperability taxonomy
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 well-publicised serious lapses in existing systems and stories about security
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Restoring public trust that has been undermined significantly is much
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 References Agency for Healthcare Research and Quality (AHRQ)( 2006), Costs and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Hammond, E. 2008), â€oea Perspective on Interoperabilityâ€, Paper presented
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Walker, J. et al. 2005), â€oethe Value of Health care Information Exchange
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Chapter 3. Aligning Incentives with Health System Priorities
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Introduction There are three ways governments can intervene to promote the
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 3. 1. A range of financial incentive programmes have emerged to
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Table 3. 1 illustrates the use of these incentive mechanisms across the
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Despite the apparent simplicity of subsidies, they do pose some
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 3. 3. Payment differentials Payment differentials are bonuses or add-on payments that reward
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 One year after its introduction, QOF had made already a difference to
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 The Australian Practice Incentive Programme
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Figure 3. 1. Western Australian practices using IM/IT
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 •Coordination during implementation to ensure that all the key
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Compensation for attending learning sessions
two-way telephone or e-mail communication with the patient or the patient†s medical representative to follow-up case
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 clinical quality and other measures.
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 HIE infrastructure. According to the e-Health Initiative (ehi) Sixth Annual
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 In addition, a Medical Group Management Association (MGMA) study
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 3. 4. Long-term sustainability and financing
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 been involved in the intervention at all.
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 The changes needed to redress this situation require a more active role
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 subsidies or incentives they expected neutral or unfavourable returns from
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 health care in Spain clearly makes government a critical stakeholder in
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 The collaborative model A Health Information Exchange (HIE) is a multi-stakeholder
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 stakeholders, including physicians, health care institutions and community
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 References American Medical Association (2009), H r. 1, the â€oeamerican Recovery and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Mcinnes, D. K.,D c. Saltman and M. R. Kidd (2006), â€oegeneral Practitionersâ€
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Chapter 4. Enabling a Secure Exchange of Information
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Introduction While health care organisations have access to an ever-increasing
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Figure 4. 1. Use of EHRS and of electronic discharge and referrals by Primary Care
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 4. 1. Governments†role in the adoption of standards
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Box 4. 1. Compliance with standards:
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 4. 2. Certification of products
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 testing to execute all the procedural steps in the published test scripts,
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 •The timeframe and cost involved in certification and re-certification
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Programme (POSP)( Box 4. 3). This list is updated from time to time
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Both POSP and the VCUR programme are recognised as being critical
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 country consistently noted that privacy
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Four options can be considered in making the decision about whether and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Box 4. 4. MAEHC turned consent to demand
from the focus groups guided MAEHC€ s further communication strategy and consent process in the three communities
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 References Beckerman, J. Z. et al.
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Chapter 5. Using Benchmarking to Support Continuous
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Introduction As discussed earlier in this report, evidence of the impact of health ICTS
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Box 5. 1. Implementation efforts provide a picture
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Table 5. 1. Current budget for ICT initiatives in three OECD countries
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 The main information needs today †as listed by policy makers in response
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 â€oeuse†refers to the applications of the technologies in clinical activities
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 With the exception of Finland, where ICT adoption has been monitored
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 The scope of the surveys and the methodologies used therefore vary
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 5. 3. Common information needs are reflected in a core set of widely
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 •Installation, training and support
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Figure 5. 2. Rates of adoption of electronic health records by physicians
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 some importance, much importance) are inevitably qualitative in nature and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Developing and implementing a â€oemodel survey†(OECD,
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 References Agency for Healthcare Research and Quality (AHRQ)( 2007), Health
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Hwang, J. et al. 2007), â€oedisruptive Innovation In Health care delivery
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 samhandling i helsetjenesten, Dokument nr. 3: 7 (2007-2008
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Annex A. Country case studies The Great Southern Managed Health Network (GSMHN
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 High rates of basic computerisation
communication was the most commonly perceived benefit (e g. the prompt receipt of discharge summaries from hospitals †previously often arriving
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 unavailable, at least routinely), faster communication, higher quality of data
and more complete information. GSMHN allowed health providers to improve how, and what, they communicate with each other
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 The challenging circumstances of rural Australia have resulted in
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Incentives Programme (PIP) which is one of the most comprehensive and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Physician Connect and the chronic disease management toolkit
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 Incremental change Experience with â€oehome-grown systems†and a supportive environment contributed to
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 toolkit experience enabled providers to produce more integrated and efficient
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Policy context and sustainability The overall approach to chronic disease in British columbia includes
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 The Massachusetts e-Health Collaborative in the United states
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Addressing privacy and security concerns
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Business case In Massachusetts, a baseline survey done in the spring of 2005 found
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 The MAEHC€ s original BCBSMA funding is exhausted nearly as the
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Telestroke in the Baleares (Spain
system-wide EHR, radiology information system (RIS)/ picture archiving and communication system (PACS), pharmacy information system, and others.
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 via telestroke system and are receiving emergency stroke expertise from the
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 statement of the overall aims and goals of stroke management agreed upon
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 with the region†s only specialised stroke unit, serves today as the â€oehub†with
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 E-prescription in Sweden Key achievement
communication. The network infrastructure allows secure communication and distribution of patient data, pictures, medical applications and services for which the Internet is not
acceptable. Subsequently, in 2001 when the first large scale e-prescription implementation effort began in Stockholm county, the vital communication link between physicians and
pharmacies was already in place. As a result, technical implementation of e-prescription was focused largely on designing, developing,
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Close co-operation between all stakeholders
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 process. The traditional paper prescriptions required over a dozen daily
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 To this effect the e-prescription programme has accomplished the major
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Implementation of a Patient Summary Record System in Twente
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 also introduced a national unique patient identifier:
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 It appears that the availability of patient information, at least from the
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 implemented a regional service that allowed electronic communication
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 independent expert organisation providing guidance on infrastructure and
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES Â OECD 2010 Annex B. Project background and methodology
THE ROLE OF INFORMATION AND COMMUNICATION TECHNOLOGIES  OECD 2010 •Person (s) responsible for the development, implementation and
THE ROLE Of information and COMMUNICATION TECHNOLOGIES Despite the promise they hold out, implementing information and communication
technologies (ICTS) in clinical care has proven to be a very difficult undertaking. More than a decade of efforts provide a picture of significant public investments,
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