REGIONAL COMPETITIVENESS AGENDAS Overview, ï ndings and actions FORFÃ S REGIONAL COMPETITIVENESS AGENDAS: OVERVIEW, FINDINGS & ACTIONS
i Table of contents 1. Â Introduction 1â Objectives 1â Process 1â Outputs 2â 2. Â Report Structure 3â
3. Â Background and Context 4â Balanced Regional Development: The Spatial Agenda 4â Sustainable Recovery and Growth:
Ireland†s enterprise structure is shifting as services contribute a greater proportion to overall economic growth.
attractors for knowledge intensive and services activities, and from an enterprise development perspective, the gateways take on an increasingly important role9
particular to harness services and/or leverage key †national†infrastructures as appropriate (e g. airports
access to markets, skills, facilities,(sector specific) supports and networks, services and R&d Historically, many of Ireland†s HPSUS have emerged in Dublin and the East region
of growing sectors and services activities18. The current economic downturn, the pace at which unemployment has been increasing
Services Financing & Commercialisation Institutional Supports & Regulation FORFÃ S REGIONAL COMPETITIVENESS AGENDAS: OVERVIEW, FINDINGS & ACTIONS
products and services It is also worth noting that there is a difference in terms of innovation readiness in the
In order for adequate broadband25 services to reach businesses and homes across the country two things are required ï§Existing backhaul assets need to be managed in a coordinated way to optimise usage, and
energy/environmental goods and services sector, although prioritised investments at a national level, as well as the need for community buy in (e g. in the grid infrastructures
%31 GVA †Gross Value Added †the value of the region†s output less intermediate materials and services
strengthen the value proposition for international services activity in the Midlands, and investments have been attracted to the region in recent years37.
Teleflex (shared services operation), Axa (customer support centre) and PPD (contract research organisation), joining companies such as Capmark Services (commercial mortgage administration
FORFÃ S REGIONAL COMPETITIVENESS AGENDAS: OVERVIEW, FINDINGS & ACTIONS 21 Ireland represents a potentially important strategic resource for the Midlands region and
Pharmaceuticals, ICT (hardware and services) and Food (including functional foods), and 38 http://www. forfas. ie/publication/search. jsp?
significant potential in tourism, medical devices, other internationally traded services and maritime ï§The Southwest derives a higher proportion of its Gross Value Added (GVA) from
Services Maritime Green Tech Food Lifesciences Functional Foods Aquaculture -Fishing Marine Tourism and Leisure Key Enabler
third party services to the company44. The regionally based TÃ snua initiative is focused on providing advice and supports to those impacted
ï§There has been a notable growth in ICT and other internationally traded services as well as the Medical Technologies sector,
Environmental products and Services, Software and other Services, Food and Tourism Key Data and Statistics †Midwest
the last decade included pharmachem, medical technologies and ICT services industries These growth sectors are owned dominated by foreign firms
ï§ICT services accounts for over a third of agency supported employment, and has seen the
%100%O†Q Otherâ Services L, M, N Publicâ Sector J†K Financialâ andâ Otherâ
Businessâ Services IÂ Transport, Â Storageâ andâ Communication HÂ Hotelsâ andâ Restaurants GÂ Wholesaleâ andâ Retailâ Trade
%ICTÂ Services 20%Financialâ Services 7 %Otherâ Services 5 %Otherâ Manufacturing 31 %FORFÃ S REGIONAL COMPETITIVENESS AGENDAS:
OVERVIEW, FINDINGS & ACTIONS 40 Figure A2. 4: GVA per capita and per person at work, 2006 (State=1
Source: CSO National Accounts, Database Direct Figure A2. 5: GVA per capita and per person at work, 2006 (â
Traded Services (excluding ICT) 15ï †Services & Software 16ï 18ï Realising Future Potential: Enhancing the Business Environment 21ï
and Strategic Capacity 21ï Entrepreneurship 22ï Quality of life 24ï and R&d 25ï and Education 27ï Infrastructures 28ï
continue to be, a key enabler for the remote delivery of services. Increased convergence of
energy, new solutions and services. Consumers will drive all companies to reconsider aspects of their business from an environmental perspective.
Shift Toward Services: Services contribute a higher proportion to GDP in developed economies driven by consumer demand, increased disposable incomes and a demand for
†personalised†solutions. Within the business to business (B2b) sector, companies are responding to the disaggregated supply chain model,
and providing services which had been formerly managed †in-houseâ€, including e g. laboratory and testing services, R&d, logistics
supply chain management, and customer technical support. Manufacturing firms are †bundling†services with their products to provide a more tailored and higher value solution to
their customers. Competitively priced, high-speed resilient broadband networks and services are now a basic requirement to underpin future economic development
The Importance of Dynamic Urban areas: Ireland†s economic structure is shifting towards a higher proportion of services exports, balanced with a core of high-value added
3 Forfã¡s (2008) Sharing our Future, IBM (2008) Drivers of Change, Enterprise Strategy Group (2004
International evidence shows that high-value added services are attracted primarily to urban areas, and that today, internationally, cities are competing with cities for enterprise
ICT †Services ï¿Internationally Traded Services (excl. ICT ï¿Lifesciences While the listing above suggests discrete sectors with potential, a key characteristic of global
enterprise trends is increased the blurring of sectoral boundaries-where advances in science engineering and ICT drive previously separate sectors to collaborate
more valuable products and services. Examples include: ICT and Healthcare (remote diagnostics, bioinformatics; Food and Pharmaceuticals (pharming, nutraceuticals, functional
Services ï¿Energy and Bio-processing We consider the potential for the Southeast specifically as it relates to Agri-Food and Bio
agri-environmental products and services, as well as energy and bio-processing) 12 The agriculture and food industry is Ireland†s largest indigenous sector,
third party services and materials-higher than any other agency supported sector13. Teagasc predicts that the sector is likely to become even more important in the coming years
advanced to deliver practical initiatives in the utilisation of environmental goods and services in the region.
Improve transport services to and within the region through actions to address issues relating to road, rail, sea and air services
Realising Potential Some challenges need to be addressed to enhance the contribution of tourism to the region†s
Internationally Traded Services (excluding ICT) 16 Today, a wide variety of services are traded internationally, including such activities as
finance, insurance, computer-related activities, R&d, advertising, marketing, accounting and consultancy. In addition, there is an increasing level of services activity taking place within
manufacturing firms †the so-called †servicisation†of manufacturing. Moreover, globalisation along with the enabling technologies that underpin it,
generated a raft of new mobile investment activity in global business services (& global business services centres) to manage more complex global corporate structures and activities
such as shared services, customer support & customer management, business process outsourcing, supply-chain/procurement, IT operations, human resources and
finance/transaction processing In Ireland, services that are traded internationally currently account for 43%of Irish exports
This is expected to rise to 50%by the end of the present decade17 Key Assets
Moreover, services growth (excluding the public sector) contributed significantly less in terms of employment creation in the Southeast (38%)than it did nationally (50%)over the past 10
internationally traded services has been far more rapid. Employment levels in agency supported firms (typically internationally trading) almost quadrupled over the 1998 †2008
and customer/technical support services The region has built a sizeable portfolio of international financial services (IFS) companies
16 ICT Software & Services are considered separately below 17 Forfã¡s (2008) Catching the Wave †A Services Strategy for Ireland
FORFÃ S REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL: SOUTHEAST 16 of these companies were attracted to the region because of its close proximity to Dublin, the
international services sector Future business investment within the region in international and financial services will require advanced, high quality and competitively priced broadband infrastructure and access
ICT †Services & Software A new environment has emerged for software companies globally in what has been called
The application of software technologies (such as Services Oriented Architecture †SOA Open source, Web 2. 0 and Mash-ups) are continuing to drive the development of new
cut capital expenditure ON IT while maintaining high quality IT services ICT Impacts All Sectors: ICT today is more than an enabling technology.
it changes the way services are delivered e g. remote learning or healthcare and diagnostics simulation (training), virtual reality (architecture and design;
Communications Services. The TSSG€ s main area of research is communications software services and it has developed strong expertise in the areas of distributed systems and service
oriented architecture With 160 active staff and students, the TSSG is a significant pool of specialist expertise within
accounting services; Hasf6 †interactive radio; IMS-Stream †Voip solutions Realising Potential The Institutes of Technology in the region have adopted a focused approach in the area of
The TSSG€ s deepening expertise in the area of future internet infrastructure and services and
growth in a variety of sub-supply and services activities serving the life sciences sector e g
formulation development and clinical trials supply services Some of the major life-sciences companies undertake infirm research and development
services such as reception, secretariat, accounting, HR, facilities management etc ï¿Car parking and/or effective public transport networks
services in place for entrepreneurship and business development, including EI, CEBS, SEBIC, SEEPP Local Development Partnerships and the HEIS24.
Innovation is about translating ideas into high-value products and services. There are many sources of innovation, including end customers, firms with complementary products and/or
services, and research institutes Figure 5 †Activities that Stimulate Innovation Source: Based on Edquist (2005) †Systems of Innovation-Perspectives & Challenges†in
Services Financing & Commercialisation Institutional Supports & Regulation FORFÃ S REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL:
and services they produce, the processes they employ to create them, and the strategies they employ to market and sell.
Access to next generation infrastructure and services in all the gateways of at least 12mbps uncontended, symmetric service for premises and homes by 2012
Access to next generation infrastructure and services in all the hubs and county towns of at least 12mbps uncontended, symmetric service for premises and homes by 2015
Rail services in the region are underdeveloped due to a combination of interrelated factors including time-tabling issues, lack of demand and limitations due to existing track
services to Dublin (from Carlow and Wexford especially) and the introduction of an early morning service on the Waterford-Dublin inter-city line, services overall remain infrequent
and journey times too long FORFÃ S REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL: SOUTHEAST 30 Key enhancements are required in the following areas
Development of freight services in the region, serving port facilities at Waterford and Rosslare Air
on developing services to the UK and to Europe. The airport also carries out a wide range of
Waterford Airport can play an important role in offering alternative and convenient services to business travellers into the UK and other European Hubs,
Future expansion of services will require implementation of critically important infrastructure developments including a runway extension to
minutes on existing services due to operational improvements arising from introduction of new fleet 28 BMW Regional Assembly (2009) Maximising the Economic Impact of Airports in the BMW Region
water services under the current NDP aims to address remaining capacity shortages In the recent Forfã¡
s (2008) assessment of water and waste water services from an enterprise perspective, a number of issues were highlighted for the Southeast,
s (2008) Assessment of Water and Waste Water Services for Enterprise FORFÃ S REGIONAL COMPETITIVENESS AGENDA:
and stimulate innovative practices in business-facing services Development Agencies, Local authorities ï¿Consider how best to enable companies to access technologies and research from HEIS
minutes on existing services due to operational improvements arising from introduction of new fleet FORFÃ S REGIONAL COMPETITIVENESS AGENDA:
9%ICT Services 3 %Business and Other Services 5 %Food, Drink, Agri 38 %Wood and Wood
Products 3 %Chemicals and Chemical Products 2 %FORFÃ S REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL: SOUTHEAST
Manufacturing, Global Services and Research, Development and Innovation. Key sectors include Life sciences, ICT, Engineering, Financial services, International Services, Digital
Media and Consumer Brands. The IDA is focused also on emerging areas such as Clean Technology, Convergence and Services Innovation-areas that offer exciting new investment
opportunities The IDA attracts overseas and inward investment by ï¿Focusing on business sectors that are matched closely with the emerging needs of the
e g. bio/pharma manufacturing, data intensive services Recent major IDA project announcements in the Southeast region
Equifax ICT Services 180 Citi Financial services 250 Unum Software 200 Coca cola Beverages 100 FORFÃ S REGIONAL COMPETITIVENESS AGENDA:
%ICT Services 10 %Financial services 6 %Wood and Wood Products 3 %FORFÃ S REGIONAL COMPETITIVENESS AGENDA:
Attracting high value investments (especially in high technology services), both indigenous and from overseas, to the Gaeltacht
Working to upgrade services and infrastructure (physical access and telecommunications) †especially where Industrial Estates and Business Parks are
These goals cover areas such as services for jobseekers and the unemployed, workforce development, labour market policy, social
including a services infrastructure to suit both manufacturing and international services sectors. There is also a fully operational crã che facility
international services clients. Wexford town is situated 144km south of Dublin and 70km from Waterford Regional Airport
available) and Greenfield sites to suit both manufacturing and international services sectors Belview and Knockhouse Strategic Sites
All main services are in the immediate vicinity FORFÃ S REGIONAL COMPETITIVENESS AGENDA: REALISING POTENTIAL:
-ing products, processes, or services to breakthrough products, and processes or services that introduce first time features
or exceptional performance. Process definition of innovation proponents concern themselves mainly with how the interplay between events and people at
-ucts, new services, improved product lines, and general technological improve -ment in the industry†(Slevin and Covin
products or services (Camison-Zomoza Lapiedra-Alcamã, and Boronat-Navarro 2004). ) Both product and process innova
-nization to deliver products or services while product innovations are defined in this research as new products or services
introduced to meet an external user or market need (Walker 2005 IT Investment With IT€ s increasing sophistication
Business Services (n=58; and Consumer Services (n=17. The age of the firms ranged from 1 to greater than
40 years with the median range of the sampled firms from 20 to 29 years.
â€oeno new lines of products, services, or programs were introduced during the past three years†versus â€oemore than half
of our product lines or services were introduced during the past three years†and (3) â€oechanges in product lines have
services marginalized by technologically superior competitors With regards to IT, in many respects our findings appear to support conten
Journal of Services Research 5 (1 5†20 Trott, P, . and A. Hoecht (2004). â€oeenter
high-value-added goods and services. The country†s overall competitive performance, however, continues to be dragged down by severe macroeconomic
services. Several of the structural reforms that Portugal has implemented recently are directed to addressing all these weaknesses.
services markets (117th) and continuing the reform of the financial and banking sector (114th Kazakhstan moves back up to 51st, a similar
competitive market for goods and services (11th) and its remarkably supportive financial sector (6th), as well as its business-friendly institutional framework.
markets for goods and services, and its institutional framework. Its strong performance in terms of competitiveness rests on solid foundations made
Ancillary services provided by DSOS TD3 50 Ecogrideu TWENTIES Ecogrideu EDISON Ecogrideu Cell Project Cell Project
for additional services  Accompanying research and/or activities  †Smart Grid Competence Centre
marketplace for the grid services needed to realise renewable input smart grid Develop the technology
-Ancillary Services provided by DSOS -Improved defence and restoration plans -Forecasting DER generation -Increased observability of the
-Ancillary Services provided by DSOS -Improved defence and restoration plans -Forecasting DER generation 66 ï¿
DSM/Ancillary services DCN (data communication network Dynamic thermal rating WAMS (wide area measurement system DSM/Ancillary services
DCN (data communication network AMI DSM/DR Voltage control/Automation Virtual Power plant Infrastructure for e-mobility
market for the required technologies, products and services in a multidisciplinary and sustainable way Table 26 R&d Framework, Programmes & Policy documents in the Flemish Region
when procuring services. Particularly for DSI this could include valuing the network effect and digital engagement of users provided by procured
services 3. Increase the potential value of DSI (for instance, making available dis -tributed architectures, common frameworks, open standards and through
which services are designed explicitly to tackle societal challenges such as climate change and unemployment. This research project has iden
political and economic control over their lives, the existing commercial services built on top of this lower technical layer continues for the most part to empower existing
and possibly game-changing innovative services aimed at tackling large-scale societal challenges Online innovation developed specifically to effect major positive social change remains
arguably, in its infancy, with relatively few services reaching global scale. There are a few impressive success stories in obtaining a global reach, in particular campaigning sites
services that exist to help communities collaborate on problems that may not fit in tra -ditional institutional or commercial models are still underexplored and badly supported
and new services that generate social value, but much of this potential has not yet being
The goal is to enable more of these smaller innovative services to sprout and flourish and effectively help to solve global scale societal problems
underpinning DSI services. These combine novel technology trends such as open data, open hardware, open networks, and open knowledge;
these digital services can take advantage of the network effect of the Internet i e. that the benefit of a network and its
-forward manner for some services such as social networking sites like Facebook and sites that require large user-bases like
easily to some other services such as e -democracy platforms, caring networks and local currencies. For each kind of social
Yet on the level of services, the emerg -ing cloud model of some services (propri
-etary social networks, big data providers implementations of the Internet of things is convenient for users but also â€oelocks us
mobile market and cloud-based services platforms Apple has started a market that was en -tirely new;
-ing actual innovative services. Thus, there is a danger that once users are locked †in†to various monopolies, the level of in
-novation in these services will decrease Furthermore, most users have accepted giving away their personal data in
exchange for â€oefree†services. Yet this bargain not only undermines privacy and weakens data protection but also commodifies knowledge, identity and
alongside commercial services in the Cloud. In the long-term, if only a few non-European commercial bodies control
all data-driven services, this threatens the ability of the European innovation system to compete
Commercial services Entertainment (eg. IPTV DRM-heavy apolitical INDIVIDUALISM BUSINESS COMPETITION CENTRALLY CONTROLLED Open and distributed digital ecosystems
on demand and create new services. Competition based on open standards, protocols and formats are essential to deploy interoperability between data
devices, services and networks. This vision requires more investment in fundamental research to promote net-neutrality, strong encryption, banning of trivial
platforms to change how people share resources and exchange goods and services which range from household equipment to hotel rooms, cars to catering.
to secured financial exchange services. This African success story has completely revo -lutionised the regional business terrain, at the same time empowering local people by
Other interesting initiatives such as Goteo are building services around the idea of the Commons, to enable communities to
collaboration (services, infrastructure, micro tasks and other resources) for encouraging the independent development of creative initiatives that contribute to the common good, free knowledge and open code.
potential in combining innovative technology trends to generate unexpected services NEW WAYS OF MAKING An ecosystem of makers is
test their products and services in a real environment. These pilot products and services have to respond to an unmet municipal need,
thus improving public service design and delivery. One project was the adaptation of all traffic lights in the city for the blind
have developed services such asâ Fixmystreet, allowing citizens to report city problems andâ CKAN, the biggest repository of open data in Europe,
of products and services, fostering behavioral change. Platforms for collaboration are used to solve environmental issues and promote
services; personal networks likeâ Tyze are generating new care communities that are being integrating with traditional social care provision;
likeâ Peerbyâ Â are creating new forms of relationships and services. Inspired by the open-source movement, individuals, self-organising groups
order to create a new generation of products and services, fostering behavioural change9 -for instance, platforms for collaboration to solve environmental issues and incentivise
services, bring digital technology to cities, or change the way citizens interact with city government
with DSI services Delivering services Providing funding for experiments/R&d particular the case for large Telco organisa
-tions Analysing trends and movements Providing new fundamental technologies and methodologies Stimulate multi-disciplinary research and innovation
future services based on OSN include mobile applications that support citizens using public transport by displaying real time information on arrival and departure, or traffic
self-provisioned, experimental and commercial services and applications. A common entry point allows researchers to select a set of resources,
network services, open Wifi bottom-up-broadband, distribut ed social networks, p2p infrastructures OPEN NETWORKS 40 Growing a Digital Social Innovation Ecosystem for Europe
and experiment with services and protocols. This is done on real-world IP community net -works that incorporate a wide variety of wired and wireless links,
-vited programmers and developers to make apps and web services based on the data which to date have resulted in more than 60 applications for citizens.
and to new services So-called Cyber Physical Systems (CPS), which are becoming increasingly important in this context.
-people who run services and who know what the problems/challenges/oppor -tunities are. Make sure they represent a
and services to be open sourced. This means introduc -ing elements of open innovation into the procurement process, involving purchasing
and services by the EU are achieving their goals and if providers are able to deliver their outcomes
-tween data, devices, services and networks Standards will enable new business models for co-operation between multiple stake
so that devices and services produced and de -livered by different companies can communicate with one another.
services themselves, access to devices and modular applications that talk to one another Today mobile devices with always-on Internetâ connectivity are becoming widespread
and services built on freely acquired data, as long as they respect provisions in the license.
competition and guarantees that users may freely choose between services online. The European parliament adopted amend
-ployments and pan-European digital services that underwrite robust, equal, society-wide access to connectivity.
new open ecosystem of services and applications could flourish, based on open-source and open-hardware developments
and services, citizen engagement and policy development, there are vast often highly connected communities of private, academic and civic labs which proivde space and
and could include DSI products and services generated, as well as new types of actors such as Fab Labs and makerspaces
-ing services. Particularly for DSI this could include valuing the network effect and digital engagement of users provided by
procured services CONCLUSIONS AND POLICY RECOMMENDATIONS WHAT SHOULD POLICYMAKERS DO 1. Invest in digital technologies for the social good:
Interoperable, customised and modular services and applications based on open source, open access and open hardware can then be built on top of a public federated platform in a dynamic and flexible way,
certainly maximise the societal impact of innovation and it would make sure that services deployed answer to concrete unmet
service providers that develop services that are utilized over a network that is owned by traditional network operators
Figure 8-Matrix of business functions and international services...96 4 LIST OF REGIONAL EXAMPLES
entire set of input and services required for launching a new business activity. The synthesis and
Many future goods and services will be driven by KETS such as semiconductors, advanced materials, photonics and nanotechnology.
Moreover, these goods and services will be crucial in addressing the'grand societal challenges'facing the EU,
into commercialised manufactured goods and services Smart Specialisation strategies can help to address this gap between innovation and commercial
Moreover, a region should be able to identify relevant linkages and flows of goods, services and
gain insight into the results of innovation support services with the aim of improving delivery
defining environmental product or services'sectors'.'It is more interesting to calculate changes of indexes over time, indicating specialisation trends which give a perspective on
Assessment and mapping of digital infrastructures and e-communication services: existing and planned technology infrastructures (broadband networks) and other telecom-and internet-related services are
presented in the Digital Agenda Scoreboard. 21 Human resources: Attractiveness of working conditions for researchers compared with other employment
and peer review services for example. Figure 1 exemplifies a number of organisations belonging to each of the previous
business services, and management consultancy, all of which afford an overview of the regional economy. Formal recognition of the boundary spanning role,
innovation services business support and coaching Training and awareness -raising for innovation Public private partnerships for
Form and focus of innovation support services for SMES Target of support Reactive tools providing input for
services Adoption of technologies Improved business performance; continuing awareness and adoption of related technologies Improve the
New products and services based on innovation increased quality of production Increase of research activity in a
Furthermore, SMES are key players in introducing new products/services into the market place and offering innovative solutions to the grand challenges
such as non-technology services, cross-sector technology integration, system and business model innovation, which are today as important as the technology
adapt their offer of support services to the demand of the different types of enterprises:
knowledge in the form of advice through innovation support services and tailored counselling, technology or qualified human capital,
ways to access high added-value support services: vouchers, innovative procurement, market replication, proof of concept, lead markets, 47 Key
results) as part of the regional innovation support services •use of financial engineering instruments to promote commercialisation of
•Support services based on direct customised assistance o the IPR Helpdesk provides information on intellectual property
business services on a commercial basis o the China SME IPR Helpdesk provides free information, first-line
'research infrastructures'refers to facilities, resources, systems and related services that are used by research communities to conduct top-level research in their
They can also provide complementary services and support to local firms. Spin -offs and SMES can find wider support services that allow them to better focus on
their core business and on research for the development of innovations in science parks. They are associated usually with strong networking effects and high levels
targeting specific industries (providing a range of specialised services, directly to firms) and cross-sector centres concerned with generic issues (such as product
support services for projects carried out by innovative SMES, thereby contributing to regional and local development. 62 The BICS are grouped together within the
nonfinancial support services to SMES, and avoid duplication of investment in infrastructures similar to those already in place nearby
and services that create growth and jobs The contribution of the stakeholders at regional and national level needs therefore
knowledge and translating it into innovative products and services, in cooperation with research centres and businesses.
spirit of their staff and students, provide advice and services to SMES, and participate in schemes promoting the training and placement of high level
•Advisory services for the improvement of the economic and environmental performance as well as the climate-friendliness and resilience of the farms
interoperable services and applications DAE has set ambitious targets for high speed internet infrastructure across the
more effective use of digital technologies, applications and services Successful delivery of this Agenda will enable Europe to deliver a better quality
potential of digital technologies and services to meet today's challenges and prepare for tomorrow's opportunities.
applications and services spurring innovation, increased competitiveness and economic growth. For instance, copyright rules are based nationally and therefore
public administrations, cross-border delivery of egovernment services, enabling access to public sector information and multilingual services, online safety and
security, intelligent energy networks and smart energy services. To best harness EU funding from these various financial instruments, one of the key challenges
for management authorities is therefore to select investment models and strategic priorities that will foster the above efforts
core service platforms and generic services •Horizon 2020:(see proposal88 How to act Moving from a classic ICT sector approach to a comprehensive
Services can provide specific assistance to regions which identify ICT as one of its main policy objectives for the 2014-2020 period
services, e-education, e-inclusion, e-skills, entrepreneurship, digital literacy, e -content, creativity, culture, living labs, smart buildings and neighbourhoods
also develop services dedicated to broadband roll out Regions are reminded to closely coordinate their plans with the actions included
destinations, dynamic cultural institutions and services), stimulates the development of creative businesses, and supports spill over effects into the local
services,;','Promoting entrepreneurship','Developing new business models for SMES','Improving the urban environment','Developing Business incubators,'Supporting the physical and economic
ICT-based cultural products, applications and services, the support to new business models for CCI SMES, etc.
R&d&i, support services, access to finance, design) can be produced outside OECD countries. Regions have thus to benchmark themselves with any other regions to assess where the
support services in the six areas below •knowledge of international market and technology demand
Figure 8-Matrix of business functions and international services Business International functions services Research Joint research
Access to equipment Establishment (FDI Innovation Joint development Proof of technological concept Proof of economic concept
themselves, and enterprises commercialising their results and services. A new RSFF facility to provide loans
infrastructure or services for R&d or other activities and capacities that aim to produce innovations.
The introduction of these innovative products or services into the market is, however, a problem that is barely addressed, or only at the end
either procure R&d services to develop innovative solutions with pre-commercial public procurement, 126 or directly engage a public procurement of innovation127 if
services, environment, mobility, energy, housing, waste and water management do not perceive themselves as having any role to play
services), through targeted and limited grants to contracting authorities Where to get inspiration •The Procurement Forum from various procurement of innovation fields
and services that are more environmentally-friendly •Enhancing international and interregional co-operation on innovation for
products, services and models) that simultaneously meet social needs (more effectively than alternatives) and create new social relationships or collaborations
services) they contribute to reshaping society in the direction of participation empowerment, co-creation and learning
Public sector is central in the delivery of many services of social and economic value. In this regard, it has a pivotal role in answering
challenges such as demographic ageing, increased demand for healthcare services risk of poverty and social exclusion, the need for better and more transparent
Public sector innovation may involve notably, new or improved services (e g healthcare at home), organisational innovation, system innovation (e g. new
new and better quality services that respond not only to the users'evolving needs and expectations but also to budget constraints
Are there sector-specific support services/schemes foreseen 4. 4 Does the document outline measures to stimulate private R&d&i investments
4. 6 Does it include a sufficiently balanced mix of soft innovation support services and financial instruments?
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