or innovation support services. This report shows that agencies should not focus on only providing money in early stages,
However to what degree some of the services are carried out by a secretariat or if some services are
carried out by partners, remains to be decided In addition, a decision for how such a secretariat
providing innovation support services to SMES -IPF as a provider of tools that facilitates on the
innovation support services to SMES. IPF has focused on three themes: stimulate growth stimulate demand of innovations and improve
efficiency of public innovation support services in Europe. Furthermore, the call had the following intentions:
innovation support services and/or cluster programmes at national and regional level with a focus on support to innovative SMES.
support services more efficiently 2. Carry out peer reviews (mandatory) to search for better practices in providing innovation
support services. The main objective of this task was to organise peer reviews through visiting programmes aimed at assessing current support
in providing innovation support services to innovative SMES 3. Setup a good practice exchange scheme
effectiveness of their services. These instruments did not only focus on service quality, but also on the means to achieve it
provision of services provided to SMES 3. 2 What has been the purpose of the IPF project
the services to them from a bottom-up perspective. It includes the set of services including funding) provided by organisations
together with a set of rules that an SME has to adhere to in order to access
those services The idea behind the model is that in order to transfer policy measures or practices one has to be
innovation support services to SMES The consortium has held regular meetings working actively in different work packages and
services can be improved in Europe within the three themes selected 4. 1 Learning platform The learning platform developed by IPF has been
innovation support services. The use of EFQM has however been limited, especially as an assessment tool.
isolated measures or support services •Growth means internationalisation, both in market reach and competitive strength.
rather than products or services which they are currently used to and guided to, as this allows for
providers of services entering the market There should be a balance between the EU national and regional initiatives.
services. Another approach has been developed in IMPROVING INNOVATION SUPPORT TO SMES 17 South korea where subsidies for large companies
to buy new innovative products/services from SMES are provided Another important remark is that SMES should be addressed specifically in innovation
with specific and timely services. Governments can more efficiently address both high volumes and individual SMES and they can manage the
†Access to broadband services are widespread †Clients that are sophisticated more require funding and limited advice rather than
what degree some of the services are carried out by a secretariat, or if some services are carried out by
partners or sub suppliers, remains to be decided The unique aspect of the IPF is the profile, the
services. At the same time, new markets are being created and many services once only delivered locally are imported now regularly
or exported, as trade barriers fall and technology improves To seize these opportunities, Australia will need to compete with the best in the world.
services, reining in inefficient public spending, reducing taxes, deregulating and improving competition, stimulating entrepreneurship, investing in infrastructure and giving research a
resources, services, manufacturing and agriculture. It is only through businesses and industries that are able to compete successfully on their own merits that the jobs and prosperity of the
Australian governments rely on tax revenue to fund the public investment and services on which society and the economy depend,
and investment to improve access to high-quality, low-cost goods and services. This will benefit consumers and enhance the competitiveness of businesses that rely on these goods
and services as inputs. Greater competition within Australia will also provide incentives for domestic producers to innovate
and advanced manufacturing, services and technologies •Appointed investment specialists to Austrade to facilitate foreign direct investment projects
remaining barriers that restrict foreign investors in professional services from forming certain types of legal entities
•refocused the delivery of apprenticeship support services on improving participation and completion rates, with funding of $200 million per year
This will streamline the delivery of business services through www. business. gov. au and a single call centre
all manner of goods and services, from energy, high quality food products and advanced manufactured goods to health care, education, tourism and
same goods and services, bringing serious competition to the global stage Chart 2). To date, this has occurred mainly in less skill-intensive goods and services
Emerging Asia has increased its share of global manufacturing output from around 6 per cent in 1982 to 29 per cent in 2012 and its share of services exports has grown from
6 per cent in 2003 to 11 per cent last year (United nations, 2013; 2014). ) As Asian economies
services. In 2000, China produced around 6 per cent of the world†s communication equipment;
allowing services to be traded internationally where once these were available only locally (Elms & Low
and telehealth services, such as the delivery of clinical services through videoconferencing and remote monitoring of health conditions
Advances in technology have made also it possible to coordinate complex production processes across borders (Elms & Low, 2013.
hard for sales of goods and services exports, for skilled labour, for investor capital and for a
workers, and goods and services, has been critical to the growth and development of Australia†s economy.
services; and increased our international people-to-people connectedness. This has improved the operation and products of our exporters
base through cutting company and personal tax rates and introducing the Goods and Services Tax. These reforms enabled Australia to seize opportunities as they arose
of the business services, construction, and manufacturing sectors shifted to take advantage of the resources boom, so now the resources and resource-related sectors comprise around
Although the services sector is overlooked often, the sector will be a particularly important source of jobs in the future.
Services have grown already to be the mainstay of the economy contributing over 70 per cent of output
services sector includes several high wage and high skill industries ranging from accounting engineering and programming to surveying,
that show potential like health and aged care services Australian services exports also make an important
contribution to Australia†s economy. Australia exported around $58 billion worth of services in 2013-14, accounting for around
17 per cent of total exports and 4 per cent of GDP. The main services exports are education and tourism, with a variety of
business service exports also significant and growing strongly ABS, 2014d; 2014b). ) Our main markets have long been the
Mining services ï ï ï Professional & financial services ï ï ï ï Distribution services ï ï
a) Deloitte (2014), Positioning for prosperity: catching the next wave. In professional & financial services Deloitte identified wealth management as a growth subsector
identified legal services as a key growth subsector d) Outlook Economics (2014, unpublished), AUS-M. Distribution services includes wholesale
and retail trade transport, and postal and warehousing. Some subsectors are based on broader categories in the model
is now Australia†s largest services export market, accounting for around 13 per cent of total
services exports in 2012-13 (Department of Foreign affairs and Trade, 2014; Treasury, 2006 Further growth in services exports can be expected
using technology to improve services Autumncare is based a Perth company that applies technology innovatively to improve
today (BREE, 2014). 2. mining services continues to expand F i rms th at p rov i d e
and services to the resources industry account for $15 billion of exports each year (Austmine 2013).
technology and services will continue to increase our mining advantage is not just about resources in the ground
domestic tourism as reflected in Chart 8. 8. Financial and professional services Australia†s banking, insurance and managed funds sectors are open, stable, efficient
The financial and insurance services sector employs more than 400,000 people, and currently has more than $2 trillion of funds under management
) Exports of insurance and superannuation services have grown by an average of 10 per cent per annum since 2008 (ABS, 2014h.
services will remain in high demand. Reflecting the highly skilled, innovative nature of the Australian economy, professional, scientific and technical industries accounted for more
accounting, engineering and other services across borders Chart 8: tourism expenditure projections Source: Tourism Research Australia, 2013
and services that Asia will demand. This competitive pressure has already been felt for some years in Australia, particularly
to reform and to compete hard for sales of goods and services, as well as for skilled labour, for
many important services and their growth is, in part, a response to community needs. However, given
•to encourage greater quality and lower prices for the goods and services that businesses
and support services to small and medium enterprises •to improve our workplace relations system,
services, manufacturing and agriculture. Strong businesses, free to play to our country†s strengths, will create the jobs
Australian governments rely on tax revenue to fund the public investment and services our economy and society depend on,
the Australian businesses and consumers who depend on the goods and services these industries produce. The Government is committed to opening up and increasing competition across the
services and technology. These align with the five national investment priorities for investment attraction that have been agreed by all States and Territories and the Commonwealth in
Removing barriers to professional services investment Australia has an open and competitive professional services sector, particularly in the
areas of legal, accounting, architectural and engineering services. Liberalisation has positioned Australia to take advantage of the internationalisation of professional services
both through increased foreign investment in Australia and opportunities for Australian businesses through better linkages to overseas markets.
However, there are a few remaining barriers which discourage investment and limit the continued expansion of Australia†s professional services sector
Acknowledging the Commonwealth does not have Constitutional responsibility for this policy area, the Government will encourage relevant State and Territory governments to
remove remaining barriers that restrict foreign investors in professional services from forming certain types of legal entities.
and improve goods and services Australian businesses rely on a range of domestically produced goods and services.
Where there is insufficient domestic competition or poor regulation, business can face higher prices poorer services and less variety.
The National Competition Policy reforms that followed the Hilmer Review in the 1990s had a significant and positive effect on the Australian economy
and improve access to, the goods and services businesses depend on The Competition Policy Review is examining
Mint, and the registry services of the Australian Securities and Investment Commission. The Government†s Asset Recycling Initiative will provide incentive payments to the States to privatise
services and insurance industry was second only to mining in its contribution to economic growth last year and the competitiveness
consulting services help to administer financial products for the investment, superannuation pensions, life insurance and private wealth
shipping services could help lift Australia†s competitiveness and lower prices for consumers Australian Competition and Consumer Commission, 2014.
services. These include Australian producers and manufacturers of products like sugar cement, fertiliser, steel and aluminium,
businesses access to efficient, flexible and cost-effective shipping services, supporting jobs growth and yielding broader economic benefits for Australia
places and training support services over four years. It will prioritise assistance to small and medium enterprises (SMES
equipment, technology and services; medical technologies and pharmaceuticals; oil and gas and advanced manufacturing The Government is also providing eligible apprentices with financial assistance of up to $20, 000
A new model for apprenticeship support services The Government will implement new arrangements for delivering support to Australian
services including •connecting apprentices and employers through targeted job matching •providing advice about different course and training delivery options
new risk based model with improved information and education services, better recognition and greater autonomy for highly compliant providers and a more
and enable provision of more flexible services. The Government will respond to the Commission†s recommendations after it finalises its report in
government spending on other services. Attracting greater private sector investment in appropriate circumstances will drive efficiencies in building and operating infrastructure and
delivering essential services the private sector cannot TPO00007 An action plan for a stronger Australia
water and energy services (Infrastructure Australia, 2012. As noted earlier, the Government†s $5 billion Asset Recycling Initiative will provide incentives for States and Territories to privatise
assistance, focusing on the way business connects with government and the services that government offers businesses The Government is working to streamline access to essential information for all Australian
businesses, instead of generating a myriad of services and access points. Delivered through an improved business. gov. au website and hotline, the new Single Business Service will enable
and services they require. This includes information on regulations in Australia and overseas, information about market opportunities
mining equipment, technology and services; medical technologies and pharmaceuticals; oil and gas; and advanced manufacturing. The Industry Skills Fund will be
•mining equipment, technology and services •oil, gas and energy resources •medical technologies and pharmaceuticals;
The Centres will have the flexibility to provide services tailored to the needs of their industry.
innovative products and services •enhancing businesses†ability to enter global value chains and improving workforce
skills, building on the services available through the Entrepreneurs†Infrastructure Programme; and •developing annual industry knowledge priorities to inform the research sector of
and personal services through to small building, fabrication and trade-based firms, and advanced activities such as software development and business consulting.
prices for the goods and services businesses and consumers depend on; and •foster an efficient, competitive and flexible financial system, consistent with stability
professional services investment The Department of Foreign Affairs and Trade will engage with relevant State and Territory
International Trade in Goods and Services, cat. no. 5368.0. Australian Bureau of Statistics. Canberra: Commonwealth of australia ABS. 2014i.
scientific and technical services. Canberra: Commonwealth of australia TPO00007 An action plan for a stronger Australia Industry Innovation and C
) Trade in Services Australia, 2012-13. Canberra Commonwealth of australia Department of Industry. 2013a). ) Australian Innovation System Report.
com/GLOBAL/EN/SERVICES/TAX/TAX-TOOLS-AND-RESOURCES/Pages/corporate-tax -rates-table. aspx
Australia†s services exports, Treasury submission to House of representatives Economics, Finance and Public Administration Committee public inquiry.
to trust solutions from the public sector. the quality of services shall not be dependent on the individual user†s financial situation. a sound, efficient and innovative public admi
services will require that we deploy the forces At our disposal in several Areas Â
Minister of health and care services 20 the norwegian public sector is considered to be among the best in the world †and it
involve the users in the development of services through national surveys and measurements of performance achievement
services will require that we deploy the forces At our disposal in several Areas 21
government administration Services E-mail: publikasjonsbestilling@dss. dep. no •Fax:++47 22 24 27 86
and services to suit their own circumstances and look for some tools that may assist them.
8. 2. Business plan Development for Innovative products & services...178 9. Marketing of Innovation...184
turned into successful and innovative products and services; and ï fostering a confident relationship with science
-lic services, and the attributes and funding arrangements of a research system capable of delivering
ï Opportunity spotting for new products/new services/new technologies/new markets ï Networking with technology suppliers, technological sources, other companies
ï New technologies, services, ideas ï Vital contracts and partners ï Sustaining internal capabilities ï Obstacles faced
ï Perception of quality services Weaknesses ï Staff lack of motivation ï Building was really small
analysis services ï http://www. semiconductor. com "Innosupport: Supporting Innovation in SMES "-4. 1. Foundations of generating ideas
ï innovation is a translation of the ideas into new products, services or production methods
and to find innovative products and services. Therefore, this method can be combined very usefully with a brainstorming session
to completely new products, services and structures 4. 5. 2. How to proceed We can describe attribute listing by the following main steps
site management methods and transport services to identify best practice, which all staff should use
For example, computer-services company EDS has instituted a fellows program to recog -nize innovative individuals who can serve as mentors for aspiring innovators in the company.
nature, identifying the kind of services and information provided, etc Also, a number of web developers were approached
These subjects could be products, services, strategies, processes or operations Please see the graph below for a breakdown of the different types of benchmarking
-ing the product line or offering new services, etc. In this type of benchmarking the results often
A list was compiled of small companies offering business analysis and consultancy services within the region.
%of new industrial products and 18%of new services related products have failed completely as prod
Customer service and Technical Services. This team represented all functional groups in the product development environment. ENERGEX has seen that process development by an empowered cross
Services and ENERGEX Retail has improved already teamwork and we now have a product definition that the whole team supports, †said ENERGEX Technical Services Marketing Manager John Wedge
-wood Within ENERGEX Retail, Ray Cao†s team has embarked now on a formal product portfolio manage
However, most of the rapid prototyping services are sold to the following industries: design & engineering, R & D, consumer products, electronics, aerospace, automotive, ro
-Kilgallon's key responsibilities involve sourcing rapid prototyping services, project managing new product models and liaising with design teams on the specification of prototypes
Many new products or services embody different types of intellectual property. Forward-looking enter -prises face the challenge of extracting the latent value of their IP
or closely imitating a company's products or services ï avoiding wasteful investment in research and development (R&d) and marketing
goods or services and distinguishes them from the products or services supplied by other businesses
COPYRIGHT Copyright is concerned with new (original) literary, musical or artistic works. The creators of such
-ucts or services. The system enables people with skill and enterprise to produce and market goods
and services in the fairest possible conditions, thereby facilitating international trade COPYRIGHT Copyright and its related rights are essential to human creativity, by giving creators incentives in the
or services is a major chal -lenge. A marketing strategy should establish a clear link between your products or services and your
SME, as the producer or provider of such products or services. That is to say, customers should be
able to distinguish, at a glance, between your products or services and those of your competitors and
associate them with certain desired qualities Intellectual property, when efficiently used, is an important tool in creating an image for your business
Differentiating your products and services and making them easily recognisable ï Promoting your products or services and creating a loyal clientele
ï Diversifying your market strategy to various target groups ï Marketing your products or services in foreign countries
COPYRIGHT is involved your enterprise in the creation, recording, publication, dissemination, distribution or retailing of artistic, musical or literary works?
ï Trademarks legislation provides for various classes of goods and services. One may therefore seek registration only for a particular class and the requirements may
i e. the absence from the market of goods and services distinguished by an identical or
on goods or services that the mark is registered a one. The letters RTM are used normally in associa
or services or licensing/franchising their intellectual property (IP) rights and know-how beyond their national borders.
ï IP rights enhance the opportunity of winning loyal clientele for your products and services in
and services to be protected and an example of the trade mark ï 8 copies of the trade mark
development services The owner of Enterprises S. learnt about intellectual property issues by attending seminars and con
-protected products and services; the entering into licensing or franchising agreements; the sale of IP
or services that include the protected subject matter "Innosupport: Supporting Innovation in SMES "-7. 4. Intellectual Property Management Strategy
"-8. 2. Business plan Development for Innovative products & services page 178 of 271 8. 2. Business plan Development for Innovative products & services
Introduction A Business plan is an essential tool for anyone trying to obtain funding for an innovative project, re
"-8. 2. Business plan Development for Innovative products & services page 179 of 271 8. 2. 1. Structure of a Business plan
"-8. 2. Business plan Development for Innovative products & services page 180 of 271 "Innosupport: Supporting Innovation in SMES
"-8. 2. Business plan Development for Innovative products & services page 181 of 271 8. 2. 2. The Elements explained
in other words, how does it differ from existing products/services and what are its advantages and
Due to the creative aspect of innovative products or services, it is essential to establish proper protec
"-8. 2. Business plan Development for Innovative products & services page 182 of 271 Strategic planning, marketing, financial information and sales forecasts
"-8. 2. Business plan Development for Innovative products & services page 183 of 271 8. 2. 3. Tips
market research companies or referring to existing similar products/services, you demonstrate that you have done your research
and especially for those trying to market new products or services, marketing of innovation is a very complex process involving a multitude of activities.
controlling the acceptance of innovative products/services What is optimizing and controlling the acceptance of an innovative product/service
requires market research for innovative product/services in order them to be accepted successfully from the market and the so called method of â€oemarketing mixâ€
In order for your business to sell its products and services as successfully as possible, you need to
and services Why and where optimizing and controlling the acceptance of an innovative product/service can
The optimization and control of acceptance of innovative products/services should be applied by all types of firms (manufacturing or service.
-tify benefits in products/services that they failed to spot. Likewise, users can also find undesirable
certainly helps to produce products/services that are useful in the marketplace The benefits analysis template can be used to track the market response to benefits at various stages
Services provided by a program out -side the browser Quality of the connection The processor speed of the computer
UGS Education Services offers a blend of training solutions for all lifecycle management products including instructor led training classes
services that can be downloaded is a good way to build up a database of qualified prospects
Internet is a function of how precise the queries are and how effectively one uses search services
The competence of enterprises to market new products and/or services, to keep their processes up
with these challenges by engaging support services such as consultants, lawyers, bank or government sponsored business advisors in order to tackle any perceived gaps
Management, Marketing, Sales, Financial, Administrative Services, Human resources Production, Quality assurance, Logistics, etc. In smaller businesses several of these functional areas
services relevant to business www. trainingreference. co. uk/directory/training needs analysis. htm ï trainingneedsanalysis. co. uk is company specialising in training needs analysis. The link to
New products and services can be knocked off"or copied. But it's much harder for competitors to duplicate a management system
managers were allowed to do business with competitors offering the same services if the price was right.
ï designs products, processes and services around customer needs and understands and closely monitors the changing needs of its markets
-value, products and services that enable the business to achieve higher margins and thus profits to re-invest in the business
ï †the joint efforts yield innovative products, processes and services 11.3. Why: Advantages vs. disadvantages of innovation networks
infrastructure and support services directed to innovative entre -preneurs as well as to their supporters For more information please have a look on the following homepage †under the point â€oepart
Products, services and information are moving fast between continents and if we want to be more than
BASF (extract of a statement of Jochen Muskalla, Quality Management Services at the LINGUA Symposium, Saarbrã cken, 1994
European Passenger Services (extract from a statement of Christine Mead, Language Training Manager at the LINGUA Symposium, Saarbrã cken, 1994
or services produced or offered by a company or organisa -tion are aimed at a multicultural audience
3. Assess your product, processes and services in relation to the cultural aspect of the mar -kets
and services by those who are most efficient, thus maximising their availability at the best price ï The International monetary fund (IMF) www. imf. org was established in the wake of the
8. 2. Business plan Development for Innovative products & services 8. 2. 1. Structure of a Business plan 179
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