businesses as well as improved citizen services, cost efficiencies, and increased revenues for governments and other public-sector organizations
digital services by consumers, enterprises, and governments†provides dramatic power and reach to the companies that understand it
much-needed basic services, to improve government transparency and efficiency, and†for the most advanced†it will contribute to boosting their innovation
and better services that were previously unavailable such as financial services. Notwithstanding this progress, the region overall continues to suffer from a
improve services Although these recommendations might at first glance seem cumbersome, they are for the most part easily implemented with the standard protocols found
exchange for â€oefree†services. Moreover, they are doing this without realizing†or being recompensed for†their
consumer trust in the services, especially regarding the protection of personal data and privacy The increasing importance of protecting personal
enabled services, and trade-offs, consumers are empowered to make their own choices while the trust of
products and services, optimize business processes and make more efficient data-based decisions already has established an history.
faster services, which, in turn, yield significant benefits 2. An enabling environment determines the capacity of an economy and society to benefit
development, and the number of government services they provide online Impact subindex The impact subindex gauges the broad economic
services and improving access to basic services The NRI€ s coverage every year is determined by the Survey coverage and data availability for
services are online (5th), and businesses use extensive e-commerce in their transactions with other businesses
services. As a result, there has been little progress in bridging the digital divide across nations. This lack of progress casts
offer a large share of their services online (13th. Despite this good performance, in comparison with other Nordic
new services and products (33rd) and innovate by offering new organizational models (29th. These issues
vast number of government services online (8th. Although some concerns about the business and innovation system
services they offer online. Despite these efforts, both countries continue to struggle to fully leverage ICTS
new products and services (69th) and organizational models (68th), which hinder the productivity-enhancing potential of the economy.
services and products (129th) or organizational models 128th) that could help to transform its national economy
either through new products and services (113th) or new organizational models (93rd. It is also worth noting that
much-needed basic services, to improve government transparency and efficiency, and†for the most advanced†it will contribute to boosting their innovation
services, new products, and new organizational models Compared with individuals, businesses and government are less dynamic in taking up ICTS
services and products and a low share of the workforce employed in knowledge-intensive activities.
innovation by creating new products and services (42nd and organizational models (28th) is confirmed and contributes to this promising result
services in the region. Despite this important progress weaknesses in its innovation system, which are reflected
a significant number of its services online (32nd resulting in fairly good citizen e-participation (31st
efforts to offer many of its services online (28th), thereby enabling good rates of citizen e-participation (25th.
better services that were previously unavailable, such as financial services. Notwithstanding this progress the region overall continues to suffer from a relatively
effort to offer its services online (15th), and e-commerce 23rd) is developed fairly well. In addition, the country
government services are largely available online (9th) and e-commerce is relatively well established (20th. Benefiting from a
wide range of services online. Notwithstanding these strengths, Bahrain suffers from an overall low capacity to
population and has resulted in new services, such as financial services, that were previously unavailable However, progress in building
9. 01 Impact of ICTS on new services and products *9. 02 PCT ICT patent applications per million population
10.01 Impact of ICTS on access to basic services *10.02 Internet access in schools *10.03 ICT use and government efficiency
categories of ICT services considered. A normalized score of 1. 00 is assigned to an economy where all 19 categories are fully
-to-machine (M2m) services •Distributing computing and storage. Efficient distribution will require moving the ability to analyze
New technologies and services Source: Authors POLICYTECHNICAL Figure 3: Policy and technical issues facing big data and the Ioe
such as location-based services, are bringing these privacy issues to the forefront, offering users enhanced
trade in Ioe-related services. Emerging cross-border issues include national data protection rules and data transfers, data portability and interoperability standards
trade in some Ioe services may fall under existing international trade agreements, while others do not As the Ioe permeates across business sectors, the
the market for big data technology and services will reach US$16. 9 billion by 2015, up from US$3. 2 billion
of operations or services. In many instances this involves obtaining data from external sources and
personalization of services to augment the customer experience For example, one leading European bank tailored its website content to trigger an increase of 12 percent
•Online telematics services •Personalization of customer experience/products Stage 4 Business model transformation •Selling of data to open new
services organizations alike. One example of the latter involves the recent merger of the two large advertising
capabilities to provide data and analytics services across business functions and geographies. 11 Another showcase for the transformative potential
data, creating novel applications and services However, some organizations do not have to progress through all the big data maturity stages
products and services. Forward-thinking governments will initiate and inform this public debate about the benefits of big data.
products and services. Wise leaders will soon embrace the game-changing opportunities that big data affords
can stimulate better distribution of community services The ability to share data safely should enable better idea
external data analysis services Finally, it should not escape the reader†s attention that all of these lessons also apply to companies with
improve services Although these recommendations might seem cumbersome at first glance, they are for the most part easily implemented with the standard protocols already
seek to provide better services and products at both the government and private levels. Taken together, the
2 The website for the service is http://mercytelehealth. com/services /safe-watch /3 Confidential client example
Mercy Services. Telehealth Services, Safe Watch. Available at http://mercytelehealth. com/services/safe-watch /Chapter 1. 5:
Managing the Risks and Rewards of Big data 66 The Global Information technology Report 2014 Â 2014 World Economic Forum
CHAPTER 1. 6 Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy PETER HAYNES, Atlantic Council
largely on goods and services produced by manual labor and an economy based on the production of new ideas
physical goods and services The recent emergence of big data, along with what is being called the â€oedata-driven economy,
services based on insights derived from the datasets that they own or can gain access to, especially those
innovative services by selecting, combining, and parsing data in groundbreaking ways; and individuals will be empowered because they will be able to draw on a
wide range of yet-to-be invented data-based services and tools to improve the quality of their lives.
individuals paying fees (likely modest) for services they now consider (erroneously) to be â€oefree. â€
providers can create applications and services that Chapter 1. 6: Rebalancing Socioeconomic Asymmetry in a Data-Driven Economy
to tailor products and services more precisely. It helps improve decision-making by providing better tools for
products and services Big data can create significant value for the whole economy. Mckinsey research shows that companies
privacy in return for certain goods or services Data protection laws are evolving not only in an attempt to keep pace with technological developments
innovative company with cool services based on its users†behavior and habits or preferences A company should also build a privacy-by design
sacrifice for better services or service quality Companies have a key role to play in creating
their services are providing more value to the customer than the loss of privacy is worth
build successful products and services, optimize business processes, or make more efficient data-based decisions already has established an history.
services (e g.,, analyzing market trends and economic conditions), and transportation and public administration e g.,, metrics on what citizens want and where
†goods†and †services. ††22 Data are neither a good nor a service and so they escape traditional economic
High-value products and services and more efficient deployment of resources are not the only outcomes of
consumption and the provision of government services Boxâ 1), and to promote creativity and new ideas within
20,000 male patients required midwifery services between 2009 and 2010. After this research was published, data
Mandel, M. 2012. â€oebeyond Goods and Services: The (Unmeasured Rise of the Data-Driven Economy. †Progressive Policy Institute
and services in 2012 was US$11. 5 billion, whereas the combined overall revenue of those 20 big data players
synchronization, and providing group services for distributed applications Source: HCL 2013b 1. 9: Making Big data Something More than the â€oenext Big Thingâ€
research services uses a big data technology platform it has developed in house both for its risk management
big data plan for all government services and activities The plan should identify all government data worth
9. 01 Impact of ICTS on new services & products*..*121.3.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*126.3.3 10.02 Internet access in schools*..*73.4.2
9. 01 Impact of ICTS on new services & products*..*121.3.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*126.3.3 10.02 Internet access in schools*..*73.4.2
9. 01 Impact of ICTS on new services & products*..*145.2.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*138.3.0 10.02 Internet access in schools*..*138.2.2
9. 01 Impact of ICTS on new services & products*..*137.3.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*144.2.7 10.02 Internet access in schools*..*127.2.6
9. 01 Impact of ICTS on new services & products*..*116.3.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*118.3.5 10.02 Internet access in schools*..*79.4.0
9. 01 Impact of ICTS on new services & products*..*46.4.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*64.4.3 10.02 Internet access in schools*..*78.4.0
9. 01 Impact of ICTS on new services & products*..*22.5.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*24.5.3 10.02 Internet access in schools*..*17.5.9
9. 01 Impact of ICTS on new services & products*..*36.4.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*23.5.3 10.02 Internet access in schools*..*25.5.7
9. 01 Impact of ICTS on new services & products*..*43.4.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*31.5.2 10.02 Internet access in schools*..*72.4.2
9. 01 Impact of ICTS on new services & products*..*49.4.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*18.5.4 10.02 Internet access in schools*..*45.5.0
9. 01 Impact of ICTS on new services & products*..*112.3.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*96.3.7 10.02 Internet access in schools*..*122.2.8
9. 01 Impact of ICTS on new services & products*..*74.4.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*42.4.8 10.02 Internet access in schools*..*38.5.1
9. 01 Impact of ICTS on new services & products*..*30.5.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*19.5.4 10.02 Internet access in schools*..*26.5.7
9. 01 Impact of ICTS on new services & products*..*99.4.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*131.3.2 10.02 Internet access in schools*..*140.2.0
9. 01 Impact of ICTS on new services & products*..*110.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*50.4.5 10.02 Internet access in schools*..*88.3.8
9. 01 Impact of ICTS on new services & products*..*107.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*99.3.7 10.02 Internet access in schools*..*100.3.5
9. 01 Impact of ICTS on new services & products*..*91.4.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*65.4.3 10.02 Internet access in schools*..*61.4.5
9. 01 Impact of ICTS on new services & products*..*120.3.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*93.3.8 10.02 Internet access in schools*..*104.3.4
9. 01 Impact of ICTS on new services & products*..*51.4.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*88.3.9 10.02 Internet access in schools*..*98.3.6
9. 01 Impact of ICTS on new services & products*..*66.4.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*30.5.2 10.02 Internet access in schools*..*32.5.5
9. 01 Impact of ICTS on new services & products*..*104.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*91.3.8 10.02 Internet access in schools*..*51.4.7
9. 01 Impact of ICTS on new services & products*..*89.4.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*105.3.6 10.02 Internet access in schools*..*147.1.6
9. 01 Impact of ICTS on new services & products*..*144.2.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*148.2.6 10.02 Internet access in schools*..*144.1.8
9. 01 Impact of ICTS on new services & products*..*77.4.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*87.3.9 10.02 Internet access in schools*..*89.3.8
9. 01 Impact of ICTS on new services & products*..*97.4.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*100.3.7 10.02 Internet access in schools*..*135.2.3
9. 01 Impact of ICTS on new services & products*..*28.5.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*26.5.2 10.02 Internet access in schools*..*11.6.1
9. 01 Impact of ICTS on new services & products*..*79.4.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*61.4.4 10.02 Internet access in schools*..*91.3.8
9. 01 Impact of ICTS on new services & products*..*147.2.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*146.2.6 10.02 Internet access in schools*..*148.1.3
9. 01 Impact of ICTS on new services & products*..*29.5.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*38.5.0 10.02 Internet access in schools*..*48.4.9
9. 01 Impact of ICTS on new services & products*..*52.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*45.4.7 10.02 Internet access in schools*..*35.5.3
9. 01 Impact of ICTS on new services & products*..*62.4.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*70.4.2 10.02 Internet access in schools*..*82.3.9
9. 01 Impact of ICTS on new services & products*..*45.4.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*47.4.6 10.02 Internet access in schools*..*58.4.6
9. 01 Impact of ICTS on new services & products*..*95.4.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*124.3.4 10.02 Internet access in schools*..*134.2.3
9. 01 Impact of ICTS on new services & products*..*64.4.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*72.4.2 10.02 Internet access in schools*..*53.4.7
9. 01 Impact of ICTS on new services & products*..*76.4.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*46.4.6 10.02 Internet access in schools*..*30.5.6
9. 01 Impact of ICTS on new services & products*..*78.4.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*58.4.5 10.02 Internet access in schools*..*24.5.8
9. 01 Impact of ICTS on new services & products*..*33.4.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*28.5.2 10.02 Internet access in schools*..*22.5.8
9. 01 Impact of ICTS on new services & products*..*57.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*80.4.0 10.02 Internet access in schools*..*99.3.6
9. 01 Impact of ICTS on new services & products*..*83.4.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*66.4.3 10.02 Internet access in schools*..*80.4.0
9. 01 Impact of ICTS on new services & products*..*101.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*92.3.8 10.02 Internet access in schools*..*125.2.7
9. 01 Impact of ICTS on new services & products*..*88.4.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*101.3.7 10.02 Internet access in schools*..*97.3.7
9. 01 Impact of ICTS on new services & products*..*9...5. 5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*7...5. 8 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*132.3.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*132.3.2 10.02 Internet access in schools*..*124.2.8
9. 01 Impact of ICTS on new services & products*..*1...5. 8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*10.5.7 10.02 Internet access in schools*..*2...6. 6
9. 01 Impact of ICTS on new services & products*..*21.5.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*35.5.1 10.02 Internet access in schools*..*64.4.4
9. 01 Impact of ICTS on new services & products*..*127.3.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*125.3.3 10.02 Internet access in schools*..*142.2.0
9. 01 Impact of ICTS on new services & products*..*61.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*55.4.5 10.02 Internet access in schools*..*85.3.9
9. 01 Impact of ICTS on new services & products*..*102.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*67.4.3 10.02 Internet access in schools*..*62.4.5
9. 01 Impact of ICTS on new services & products*..*15.5.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*25.5.2 10.02 Internet access in schools*..*42.5.0
9. 01 Impact of ICTS on new services & products*..*75.4.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*84.3.9 10.02 Internet access in schools*..*114.3.1
9. 01 Impact of ICTS on new services & products*..*129.3.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*109.3.6 10.02 Internet access in schools*..*86.3.9
9. 01 Impact of ICTS on new services & products*..*58.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*75.4.1 10.02 Internet access in schools*..*110.3.3
9. 01 Impact of ICTS on new services & products*..*136.3.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*135.3.1 10.02 Internet access in schools*..*143.1.8
9. 01 Impact of ICTS on new services & products*..*93.4.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*68.4.3 10.02 Internet access in schools*..*76.4.1
9. 01 Impact of ICTS on new services & products*..*139.3.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*141.2.9 10.02 Internet access in schools*..*136.2.3
9. 01 Impact of ICTS on new services & products*..*109.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*115.3.5 10.02 Internet access in schools*..*115.3.1
9. 01 Impact of ICTS on new services & products*..*19.5.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*14.5.5 10.02 Internet access in schools*..*14.6.1
9. 01 Impact of ICTS on new services & products*..*65.4.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*83.4.0 10.02 Internet access in schools*..*33.5.4
9. 01 Impact of ICTS on new services & products*..*31.5.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*15.5.5 10.02 Internet access in schools*..*1...6. 6
9. 01 Impact of ICTS on new services & products*..*40.4.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*63.4.3 10.02 Internet access in schools*..*77.4.1
9. 01 Impact of ICTS on new services & products*..*38.4.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*69.4.2 10.02 Internet access in schools*..*50.4.8
9. 01 Impact of ICTS on new services & products*..*106.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*95.3.8 10.02 Internet access in schools*..*126.2.7
9. 01 Impact of ICTS on new services & products*..*14.5.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*44.4.7 10.02 Internet access in schools*..*43.5.0
9. 01 Impact of ICTS on new services & products*..*26.5.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*22.5.3 10.02 Internet access in schools*..*39.5.1
9. 01 Impact of ICTS on new services & products*..*111.3.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*107.3.6 10.02 Internet access in schools*..*96.3.7
9. 01 Impact of ICTS on new services & products*..*85.4.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*94.3.8 10.02 Internet access in schools*..*75.4.1
9. 01 Impact of ICTS on new services & products*..*20.5.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*32.5.1 10.02 Internet access in schools*..*37.5.2
9. 01 Impact of ICTS on new services & products*..*35.4.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*39.4.9 10.02 Internet access in schools*..*44.5.0
9. 01 Impact of ICTS on new services & products*..*80.4.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*59.4.4 10.02 Internet access in schools*..*52.4.7
9. 01 Impact of ICTS on new services & products*..*41.4.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*62.4.3 10.02 Internet access in schools*..*81.4.0
9. 01 Impact of ICTS on new services & products*..*2...5. 7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*12.5.7 10.02 Internet access in schools*..*13.6.1
9. 01 Impact of ICTS on new services & products*..*135.3.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*78.4.0 10.02 Internet access in schools*..*66.4.4
9. 01 Impact of ICTS on new services & products*..*138.3.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*140.3.0 10.02 Internet access in schools*..*109.3.3
9. 01 Impact of ICTS on new services & products*..*73.4.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*73.4.2 10.02 Internet access in schools*..*87.3.9
9. 01 Impact of ICTS on new services & products*..*68.4.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*54.4.5 10.02 Internet access in schools*..*27.5.7
9. 01 Impact of ICTS on new services & products*..*134.3.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*145.2.7 10.02 Internet access in schools*..*107.3.4
9. 01 Impact of ICTS on new services & products*..*142.3.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*136.3.1 10.02 Internet access in schools*..*120.3.0
9. 01 Impact of ICTS on new services & products*..*133.3.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*119.3.5 10.02 Internet access in schools*..*129.2.6
9. 01 Impact of ICTS on new services & products*..*148.2.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*147.2.6 10.02 Internet access in schools*..*145.1.8
9. 01 Impact of ICTS on new services & products*..*32.5.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*37.5.0 10.02 Internet access in schools*..*23.5.8
9. 01 Impact of ICTS on new services & products*..*5...5. 6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*4...5. 9 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*81.4.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*49.4.6 10.02 Internet access in schools*..*40.5.1
9. 01 Impact of ICTS on new services & products*..*114.3.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*116.3.5 10.02 Internet access in schools*..*132.2.4
9. 01 Impact of ICTS on new services & products*..*115.3.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*114.3.5 10.02 Internet access in schools*..*123.2.8
9. 01 Impact of ICTS on new services & products*..*13.5.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*20.5.3 10.02 Internet access in schools*..*36.5.2
9. 01 Impact of ICTS on new services & products*..*63.4.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*71.4.2 10.02 Internet access in schools*..*117.3.1
9. 01 Impact of ICTS on new services & products*..*25.5.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*11.5.7 10.02 Internet access in schools*..*20.5.9
9. 01 Impact of ICTS on new services & products*..*141.3.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*143.2.7 10.02 Internet access in schools*..*141.2.0
9. 01 Impact of ICTS on new services & products*..*59.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*52.4.5 10.02 Internet access in schools*..*67.4.3
9. 01 Impact of ICTS on new services & products*..*55.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*79.4.0 10.02 Internet access in schools*..*90.3.8
9. 01 Impact of ICTS on new services & products*..*117.3.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*98.3.7 10.02 Internet access in schools*..*56.4.6
9. 01 Impact of ICTS on new services & products*..*92.4.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*81.4.0 10.02 Internet access in schools*..*83.3.9
9. 01 Impact of ICTS on new services & products*..*71.4.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*60.4.4 10.02 Internet access in schools*..*71.4.3
9. 01 Impact of ICTS on new services & products*..*86.4.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*106.3.6 10.02 Internet access in schools*..*113.3.1
9. 01 Impact of ICTS on new services & products*..*86.4.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*106.3.6 10.02 Internet access in schools*..*113.3.1
9. 01 Impact of ICTS on new services & products*..*122.3.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*129.3.3 10.02 Internet access in schools*..*128.2.6
9. 01 Impact of ICTS on new services & products*..*140.3.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*137.3.0 10.02 Internet access in schools*..*139.2.2
9. 01 Impact of ICTS on new services & products*..*94.4.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*97.3.7 10.02 Internet access in schools*..*111.3.2
9. 01 Impact of ICTS on new services & products*..*131.3.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*130.3.3 10.02 Internet access in schools*..*105.3.4
9. 01 Impact of ICTS on new services & products*..*7...5. 5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*5...5. 8 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*17.5.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*17.5.4 10.02 Internet access in schools*..*28.5.7
9. 01 Impact of ICTS on new services & products*..*126.3.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*111.3.6 10.02 Internet access in schools*..*102.3.5
9. 01 Impact of ICTS on new services & products*..*56.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*104.3.7 10.02 Internet access in schools*..*101.3.5
9. 01 Impact of ICTS on new services & products*..*11.5.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*6...5. 8 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*50.4.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*34.5.1 10.02 Internet access in schools*..*47.4.9
9. 01 Impact of ICTS on new services & products*..*98.4.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*128.3.3 10.02 Internet access in schools*..*92.3.7
9. 01 Impact of ICTS on new services & products*..*37.4.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*41.4.8 10.02 Internet access in schools*..*34.5.4
9. 01 Impact of ICTS on new services & products*..*82.4.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*120.3.5 10.02 Internet access in schools*..*130.2.6
9. 01 Impact of ICTS on new services & products*..*72.4.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*82.4.0 10.02 Internet access in schools*..*94.3.7
9. 01 Impact of ICTS on new services & products*..*42.4.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*74.4.1 10.02 Internet access in schools*..*74.4.2
9. 01 Impact of ICTS on new services & products*..*105.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*108.3.6 10.02 Internet access in schools*..*55.4.6
9. 01 Impact of ICTS on new services & products*..*23.5.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*27.5.2 10.02 Internet access in schools*..*29.5.7
9. 01 Impact of ICTS on new services & products*..*44.4.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*51.4.5 10.02 Internet access in schools*..*59.4.5
9. 01 Impact of ICTS on new services & products*..*8...5. 5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*1...6. 1 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*103.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*110.3.6 10.02 Internet access in schools*..*60.4.5
9. 01 Impact of ICTS on new services & products*..*113.3.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*102.3.7 10.02 Internet access in schools*..*54.4.6
9. 01 Impact of ICTS on new services & products*..*34.4.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*33.5.1 10.02 Internet access in schools*..*68.4.3
9. 01 Impact of ICTS on new services & products*..*24.5.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*16.5.5 10.02 Internet access in schools*..*49.4.8
9. 01 Impact of ICTS on new services & products*..*54.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*77.4.0 10.02 Internet access in schools*..*93.3.7
9. 01 Impact of ICTS on new services & products*..*124.3.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*103.3.7 10.02 Internet access in schools*..*84.3.9
9. 01 Impact of ICTS on new services & products*..*87.4.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*57.4.5 10.02 Internet access in schools*..*69.4.3
9. 01 Impact of ICTS on new services & products*..*123.3.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*133.3.2 10.02 Internet access in schools*..*133.2.3
9. 01 Impact of ICTS on new services & products*..*10.5.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*3...5. 9 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*84.4.2 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*90.3.9 10.02 Internet access in schools*..*31.5.5
9. 01 Impact of ICTS on new services & products*..*69.4.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*48.4.6 10.02 Internet access in schools*..*16.6.0
9. 01 Impact of ICTS on new services & products*..*47.4.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*122.3.4 10.02 Internet access in schools*..*116.3.1
9. 01 Impact of ICTS on new services & products*..*27.5.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*36.5.1 10.02 Internet access in schools*..*46.4.9
9. 01 Impact of ICTS on new services & products*..*48.4.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*43.4.8 10.02 Internet access in schools*..*108.3.4
9. 01 Impact of ICTS on new services & products*..*119.3.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*134.3.1 10.02 Internet access in schools*..*131.2.6
9. 01 Impact of ICTS on new services & products*..*130.3.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*127.3.3 10.02 Internet access in schools*..*112.3.2
9. 01 Impact of ICTS on new services & products*..*3...5. 7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*9...5. 7 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*18.5.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*13.5.7 10.02 Internet access in schools*..*12.6.1
9. 01 Impact of ICTS on new services & products*..*12.5.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*8...5. 8 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*108.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*123.3.4 10.02 Internet access in schools*..*118.3.1
9. 01 Impact of ICTS on new services & products*..*67.4.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*86.3.9 10.02 Internet access in schools*..*65.4.4
9. 01 Impact of ICTS on new services & products*..*143.2.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*139.3.0 10.02 Internet access in schools*..*137.2.3
9. 01 Impact of ICTS on new services & products*..*118.3.7 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*89.3.9 10.02 Internet access in schools*..*57.4.6
9. 01 Impact of ICTS on new services & products*..*96.4.0 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*76.4.1 10.02 Internet access in schools*..*95.3.7
9. 01 Impact of ICTS on new services & products*..*53.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*40.4.9 10.02 Internet access in schools*..*63.4.4
9. 01 Impact of ICTS on new services & products*..*90.4.1 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*112.3.5 10.02 Internet access in schools*..*121.2.9
9. 01 Impact of ICTS on new services & products*..*125.3.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*121.3.4 10.02 Internet access in schools*..*70.4.3
9. 01 Impact of ICTS on new services & products*..*4...5. 6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*2...6. 1 10.02 Internet access in schools*..
9. 01 Impact of ICTS on new services & products*..*6...5. 6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*21.5.3 10.02 Internet access in schools*..*10.6.2
9. 01 Impact of ICTS on new services & products*..*16.5.3 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*29.5.2 10.02 Internet access in schools*..*18.5.9
9. 01 Impact of ICTS on new services & products*..*60.4.6 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*56.4.5 10.02 Internet access in schools*..*19.5.9
9. 01 Impact of ICTS on new services & products*..*128.3.5 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*113.3.5 10.02 Internet access in schools*..*106.3.4
9. 01 Impact of ICTS on new services & products*..*39.4.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*53.4.5 10.02 Internet access in schools*..*41.5.1
9. 01 Impact of ICTS on new services & products*..*146.2.8 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*142.2.8 10.02 Internet access in schools*..*146.1.7
9. 01 Impact of ICTS on new services & products*..*70.4.4 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*85.3.9 10.02 Internet access in schools*..*103.3.5
9. 01 Impact of ICTS on new services & products*..*100.3.9 9. 02 ICT PCT patents, applications/million pop...
10.01 Impact of ICTS on access to basic services*..*117.3.5 10.02 Internet access in schools*..*119.3.0
9. 01 Impact of ICTS on new services and products*..*312 9. 02 PCT ICT patents...
10.01 Impact of ICTS on access to basic services*..*318 10.02 Internet access in schools*..*319
Level of competition index for Internet services, international long distance services, and mobile telephone services on a 0-to-2 (best) scale
2010 or most recent SOURCE: Authors†calculations based onâ International Telecommunication Union (ITU), ITU World Telecommunication Regulatory Database (accessed December 2013
*In your country, to what extent do businesses use the Internet for selling their goods and services to consumers?
9. 01 Impact of ICTS on new services and products *In your country, to what extent do ICTS enable new business models?
10.01 Impact of ICTS on access to basic services *In your country, to what extent do ICTS enable access for all citizens to basic services (e g.,
, health education, financial services, etc 1â= not at all; 7â= to a great extent 2012†2013 weighted average SOURCE: World Economic Forum, Executive Opinion Survey, 2012 and 2013 editions
*In your country, to what extent does the use of ICTS by the government improve the quality of government services to citizens?
online information and participatory tools and services to their citizens 2012 SOURCE: United nations, United nations E-Government Survey 2012:
Level of competition index for Internet services, international long distance services, and mobile telephone services on a
0-to-2 (best) scale 2010 or most recent This variable measures the degree of liberalization in 19 categories
of ICT services, including 3g telephony, retail Internet access services, international long distance calls, and international gateways.
For each economy, the level of competition in each of the categories is assessed as follows: monopoly, partial
competition, and full competition. The results reflect the situation as of 2010 for the majority of countries (for others, data are
Subscriptions to public mobile data services, private trunked mobile radio, telepoint or radio paging, and telemetry services
are excluded also. It includes all mobile cellular subscriptions that offer voice communications Source: International Telecommunication Union (ITU), ITU World
for selling their goods and services to consumers? 1=not at all; 7=to a great extent 2012†2013 weighted average
measured as the number of services provided as a percentage of the maximum services in the corresponding stage.
Examples of services include online presence, deployment of multimedia content, governments†solicitation of citizen input, widespread
data sharing, and use of social networking. For more information about the methodology, consult www2. unpan. org/egovkb
9. 01 Impact of ICTS on new services and products *In your country, to what extent do ICTS enable new business
10.01 Impact of ICTS on access to basic services *In your country, to what extent do ICTS enable access for all
citizens to basic services (e g.,, health education, financial services, etc.?1=not at all; 7=to a great extent 2012†2013 weighted average
Source: World Economic Forum, Executive Opinion Survey 2012 and 2013 editions 10.02 Internet access in schools
government improve the quality of government services to citizens? 1=not at all; 7=to a great extent 2012†2013
services to their citizens 2012 According to the United nations, the E-Participation Index assesses the quality and usefulness of information and services
provided by a country for the purpose of engaging its citizens in public policy making through the use of e-government programs
information technology services company. He joined HCL in 1993, and has held since a series of leadership
HCL€ s Infrastructure Services Division. In this role, he led the company†s foray into global markets through its pioneering
Remote Infrastructure Management (RIM) Services, going on to lead that Division to become a $1 billion business
services are expanding addressable blue ocean markets for HCL and successfully delivering a differentiated value
generation IT services. Mr Gupta has a BSC in Physics and an MSC Engineering from University of Liverpool
world in areas such as broadband, IP-enabled services wireless and spectrum policy, security, privacy, Internet
and develop next-generation digital services. He has written extensively on digital strategy and technology-driven
Services Department Brazil Fundaã§Ã£o Dom Cabral, Innovation Center Carlos Arruda, Associate dean for Business Partnership
William Lawrence, Director, Professional Services Unit Paul Simmonds, Executive director and Professor Japan Keio University Yoko Ishikura, Professor, Graduate school of Media Design
Plutus Auditing & Accounting Services Nicolas Boulle, Partner Marco L. Francis, Partner Singapore Economic Development Board
Litsay Guerrero, Economic Affairs and Investor Services Manager Eduardo Porcarelli, Executive director Vietnam Ho chi minh city Institute for Development Studies (HIDS
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