All intellectual property rights pertinent to the materials, trainings, website and other actions developed by the helpdesk will be owned by the Commission
2. the professional consultants were prepared better to deal with SME specific challenges 3. cross-border information about IPR issues would be easily available on the internet
The future beneficiary consortium should take care of the joint website www. innovaccess. eu. Upgraded or new services and trainings for the target group will be provided by the national IP offices to be implemented either by the NIPOS themselves or by the business support providers.
like the common website (innovaccess), and new IP generated is managed effectively and is available free of charge to the Commission
'Social media and other web-based services challenge these existing approaches and ask for their revision. The british‘connect'platform is the first publicly financed innovation platform on the web that creates a protected space for companies to display their competences, interest and skills,
to reach out to a large number of peers, to make them personal contacts and to engage them in initial cooperation.
and potential partners (assistance to online collaboration for innovation) So far staff in innovation agencies has hardly skills to assist their clients to establish collaborations on web platforms
HORIZON 2020 WORK PROGRAMME 2014-2015 Innovation in SMES PART 7-Page 19 of 35 Service designs and qualification profiles shall be formulated independently from a particular collaboration or social media platform.
The nature of the topic online collaboration suggests that the training modules are established as web-based self
and develop the joint website. For the evaluation of first-stage proposals under a two-stage submission procedure, only the criteria‘excellence'and‘impact'will be evaluated.
The detailed list of coordinators and maximum grant amounts is provided on the Enterprise Europe Network website (http://een. ec. europa. eu). Timeframe:
and innovation processes are getting more diverse by the integration of advanced IT and internet.
http://www. facebook. com/innovation. union http://twitter. com/innovationunion 1. Health, Demographic Change and Wellbeing Fotolia. com Research
http://www. facebook. com/innovation. union http://twitter. com/innovationunion 2. Food security, Sustainable Agriculture, Marine, Maritime and Inland Water Research,
The FOODRISC project focused on the role played by social media during a range of food crisis events has been both novel and in depth.
The results obtained will feed now into the development of new online tools for more effective communication Europe has surpassed the US in the use of social media.
Project website: http://www. foodrisc. org/Contacts: http://tinyurl. com/nylssvk Improving biowaste treatment to produce higher quality products This SME-targeted project aims at improving currently used biowaste treatment systems and move towards advanced, efficient
Project website: http://tinyurl. com/kosrpbh Contacts: http://tinyurl. com/ats7gzj The Importance of Energy Lighting, heating, transport, industry without energy, we would have none of these essential day-to-day services.
It has been designed to back up the energy research and innovation agenda of the SET Plan3. http://www. facebook. com/innovation. union http://twitter. com/innovationunion 3. Secure,
Project coordinator website: http://www. evobus. com/CHIC project PDF: http://tinyurl. com/a6ly93d Contacts:
Project website: http://tinyurl. com/nqlaues Contacts: http://tinyurl. com/pcpuo8s The Importance of Transport Efficient transport is a fundamental condition for sustainable wealth and prosperity in Europe.
http://www. facebook. com/innovation. union http://twitter. com/innovationunion 4. Smart, Green and Integrated Transport Fotolia. com Research and Innovation Vehicles
Citymobil2 website: http://www. citymobil2. eu/en/Contacts: http://tiny. cc/k36r0w Citymobil Heathrow shuttle video:
http://youtu. be/Byk8lcpovoq Citymobil website: http://www. citymobil-project. eu/Contacts: http://tiny. cc/k36r0w Wifi for pilots Under the leadership of the German Aerospace Centre (DLR), thirty partners have come together to develop a new communication system for aircraft:
Project website: http://sandra. aero/2013/Contacts: http://tiny. cc/ji7r0w The Importance of the Environment The era of seemingly plentiful and cheap resources is coming to an end:
http://www. facebook. com/innovation. union http://twitter. com/innovationunion Helping industry use water sustainably With climate change and a growing population, the world
Project website: http://tinyurl. com/kpc6zkj Contacts: http://tinyurl. com/mojw3wk Intelligent waste sorting Intelligent and smart actions improving modern-day living are key to a better future and quality of life.
Project website: http://www. burbaproject. net/Contacts: http://tinyurl. com/mojw3wk 6. Inclusive, Innovative and Reflective Societies Fotolia. com The Importance of Inclusion Reducing inequalities and social exclusion in Europe, where an estimated 80
http://www. facebook. com/innovation. union http://twitter. com/innovationunion Research and Innovation Towards a socio-ecological transition What kind of growth path should Europe opt for in the face of the financial crisis
Project website: http://www. foreurope. eu/Contacts: http://tinyurl. com/kdu52c6 Creating and adapting jobs in Europe NEUJOBS is analysing future possible developments of the European labour market (s) under the main assumption that European societies are now facing
Project website: http://www. neujobs. eu/Contacts: http://tinyurl. com/n5hflhm The Importance of Security Ensuring the security of its citizens is one of the primary obligations of any country.
rescuing victims of disasters and the use of social media in crisis management. By the end of 2013, the EU will have financed over 250 security research projects, with more than 1, 500 participants, from 45 countries and with an SME participation rate of over 21%.
http://www. facebook. com/innovation. union http://twitter. com/innovationunion About EU-funded research into cyber security and online privacy The digital and online economy are central
Web-based attacks in the EU and around the world increased by 36%during 2011;
Project website: http://www. tabularasa-euproject. org Localising bombs in urban areas Terrorist acts committed using Home Made Explosives (HME) pose an increasing threat to our citizens.
in the form of an integrated surveillance system for continuous chemical background monitoring with fixed site
Project website: http://tinyurl. com/lhcw52v Helping the heroes: New technology for search and rescue operations Time management is the main challenge for rescuing victims buried under collapsed buildings.
Project website: http://www. sgl-eu. org Video: SGL for USAR in Euronews (futuris: The chemistry of rescue:
0271) 740-2279 Internet: www. prokmu. de PRO KMU Alle Rechte vorbehalten. ISSN: 1863-6632 III Table of contents 1. Introduction...
Internet links for further information on‘good practice'regions...77 List of Figures Figure 1:
Thus, weak ties‘represent local bridges to disparate segments of the social network that are unconnected otherwise'(Elfring and Hulsink 2003: 411.
but also in supra-regional or even worldwide social networks) that‘offer particular()advantages for firms engaged in innovation and knowledge creation.'
The technological development worldwide (increasing importance of sectors like biotechnology, internet services etc.;dislocation of emphasis from hardware to services) was a benefit for Boston that‘was poised ideally to take advantage of the rise in returns to skill that so marked the last quarter of the twentieth century.'(
These market or structural changes can be seen as main external triggers for change and the search for and the acceptation of new market opportunities and the change of technological focus (lately, emergence of biotechnology and internet services.
In addition, the massive expansion of the city evoked heavy traffic, a lot of construction sites, high prices for real estate and high cost of living in general.
and maintaining social networks have a long tradition in the region (Stoerring and Christensen 2004). Moreover, a widespread awareness of the importance of further developing the technological system can be found (Dalum et al. 1999;
Download 15 june 2006. Hospers, G.-J. 2004: Place Marketing in Europe: The Branding of the Oresund Region.
Social networks, Resources and Entrepreneurship. Entrepreneurship and Innovation, 103-109. Johannisson, B.,M. Ramirez-Pasillas and G. Karlsson (2002:
Download 6 june 2006. Keeble, D c. Lawson, H. Lawton Smith, B. Moore, F. Wilkinson (1998: Collective learning processes and inter-firm networking in innovative high-technology regions.
Download 6 june 2006. Stam, E. and E. Wever (1999: Propinquity Without Community Spatial Transfer of Knowledge in The netherlands:
Internet links for further information on‘good practice'regions (selection) Bangalore-India: www. onlinebangalore. com www. bangaloreit. in Boston-USA:
and Use of the Internet (Hungarians are keen to engage in many internet activities and outperform the EU average on use of the Internet-80%use social networks, the highest in the EU). At the same time,
Hungary scores below the average in Digital Public services (just 31%of internet users actively use egovernment,
while 8. 9%use social media, among the lowest in the EU). Hungary falls into the cluster of low-performance4 countries, where it performs above average.
Connectivity, Human Capital, Use of Internet, Integration of Digital Technology and Digital Public services. For more information about the DESI please refer to http://ec. europa. eu/digital-agenda/en/digital-agenda-scoreboard 2 The DESI 2015 is constructed from indicators referring mostly to the calendar year 2014 (except
Hungary EU DESI 2015 DESI 2014 DESI 2015 value rank value rank value 2a1 Internet users%individuals (aged 16-74) 75%(2014) 15
Graduates in STEM per 1000 individuals (aged 20 to 29) 9. 5 (2012) 26 9. 5 (2012) 26 17 (2012) 75%of Hungarians use the internet,
DESI 2015 Country Profile Hungary Page 4 of 6 3 Use of Internet 3 Use of Internet Hungary Cluster score EU score rank score
Hungarian Internet users engage in a broad range of internet activities and outperform the EU average on the Use of the Internet.
Hungary EU DESI 2015 DESI 2014 DESI 2015 value rank value Rank value 3a1 News%individuals who used Internet in the last 3 months (aged 16-74
) 85%(2014) 6 83%(2013) 8 67%(2014) 3a2 Music, Videos and Games%individuals who used Internet in the last 3 months (aged 16-74) 47%(2014) 18 51%(2012) 13 49%(2014) 3a3 Video on Demand
%households that have a TV 23%(2014) 16 23%(2013) 15 41%(2014) 3b1 Video Calls%individuals who used Internet in the last 3 months (aged 16-74
) 52%(2014) 7 37%(2013) 14 37%(2014) 3b2 Social networks%individuals who used Internet in the last 3 months (aged 16-74) 80%(2014) 1
78%(2013) 1 58%(2014) 3c1 Banking%%individuals who used Internet in the last 3 months (aged 16-74) 40%(2014) 22 36%(2013) 23 57%(2014) 3c2 Shopping%individuals who used Internet
in the last year (aged 16-74) 42%(2014) 20 38%(2013) 21 63%(2014) As for the most popular activities on-line,
85%of Hungarian internet users read news, and 80%use social networks. The use of social networks is the highest in the EU. 47%of the internet users listen to music,
watch films or play games online, and 52%make video calls. Despite the progress last year, Hungary still falls well below the average on internet banking and online shopping.
On ecommerce, this is also linked to the supply side, as the percentage of SMES selling online is also below the average.
DESI 2015 Country Profile Hungary Page 5 of 6 4 Integration of Digital Technology 4 Integration of Digital Technology Hungary Cluster score EU
Hungary's businesses need to better exploit the possibilities offered by on-line commerce, social media and cloud-based applications.
1%(2011) 22 3. 8%(2014) 4a3 Social media%enterprises (no financial sector 10+employees) 8. 9%(2014) 21 9. 4%(2013) 22 14%(2014) 4a4 einvoices%enterprises (no financial sector, 10+employees) n
%Cloud services (5%)or social media (8. 9%)in Hungary is among the lowest in the EU. Without digitisation
out of Internet users in the last year (aged 16-74) 31%(2014) 16 23%(2013) 17 33%(2014) 5a2 Pre-filled Forms Score (0 to 100
. 6 Economic analysis and indicators European commission B-1049 Brussels E mail: RTD-PUBLICATIONS@ec. europa. eu Europe Direct is a service to help you find answers to your questions about the European union.
More information on the European union is available on the Internet (http://europa. eu). Cataloguing data can be found at the end of this publication.
You can obtain their contact details on the internet (http://ec. europa. eu) or by sending a fax to+352 2929 42758.
All results are available on the internet and can be accessed or ordered via the Europa server
or directly at the Sebw website (www. europa. eu. int/comm/enterprise/ict/policy/watch/index. htm, www. ebusiness-watch. org).
particularly those linked to the internet and e-business (see Chapter 3). Basic ICT infrastructure Nearly all companies which use computers in the TLS sector said in 2007 that they were con E-business in the transport & logistics industry 6 nected to the internet (97%).
%There is a clear trend towards broadband connections: except for micro-firms, more than 40%of all companies are connected by broadband,
US firms (in%,by their share of firms)- 2007 ICT adoption indicator USA EU-7*Internet access 100 97 Wireless LAN 43 22 Intranet 29
All publications can be downloaded from the programme's website at www. ebusiness-watch. org. In 2007/08, the focus is on the following sectors and specific topics:
the former internet hype was replaced suddenly by a widespread disappointment with e-business strategies. Companies adopted a more reserved and sceptical attitude towards investing in ICT.
In parallel, recent trends such as"Web 2. 0"and social networking are discussed widely in terms of their business E-business in the transport
While the narrow definition focuses on'internet transactions'alone, the broad definition defines e-commerce as"the sale or purchase of goods or services,
11 while fully recognising the importance of the internet during the pre-purchase phase for the initiation of business.
Vehicle dimensions and loading standards Green transport corridors for freight Urban freight transport logistics E-Freight and ITS Internet for cargo Standard for information flow Standard
As regards data communications technologies, firms may appeal to the electronic data interchange (EDI), the Internet, the Value Added Network amongst others.
The accessibility and the numerous opportunities to creatively use the Internet has brought many implications to the organisations core business processes to generate enormous benefits in terms of performance as well as provide greater value-added products and services.
Percentages of enterprises adopting several technologies (2005) EU25 57 Reis F. The internet and other computer networks and their use by European enterprises to do ebusiness, Statistics in focus, Industry
particularly those linked to the Internet and e-business. ICT and e-business activities deployment has thus become increasingly important for the industry.
Low-cost access to the Web and the dissemination of e-business technologies provide firms with a tool to satisfy customer demand by using traditional services in conjunction with growing information-based services.
and cooperation between knowledge teams (including virtual teams) using intranet technologies as well as between the organisation
Enterprises use of ICT (2005)( as a percentage of the total number of enterprises with 10 or more persons employed) Internal Computer network Intranet Online purchases business model Online sales business model External
E-business in the transport & logistics industry 40 Today, the main transport and logistics service firms are in a position to provide a variety of information via the Internet and to secure transactions online with customers.
The prominence of the internet among all computer networks is evident because of its size in terms of the number of persons and enterprises it connects and its worldwide scope.
For most EU Member States internet adoption is approaching saturation point. Overall, for the EU, by 2005,91%of enterprises with 10 or more persons employed had internet access. 58 In line with this tendency, in the present study, nearly all companies (97)
%which use computers in the TLS sector said that they are connected to Internet. Exhibit 3. 1-4 Internet access and bandwidth (2007) Of those:
Sectoral e-Businesswatch (Survey 2007) Only among passenger transport firms, a minority of 5%responded that they have no Internet connection.
By share of employment, firms representing 99%of the sector workforce are connected to Internet. A relevant indicator is the existence of broadband connection.
and also a precondition for all potential benefits of the use of computer networks. Exhibit 3. 1-4 shows also a tendency of the firms to have a higher broadband connection.
Only 17%of the sector companies (representing 8%of the sector workforce) still use an Internet access up to 144 kbit/s, 58 Reis F. The internet and other computer networks and their use by European ibid.
The quality of the Internet connection is paramount to the development of e-business. This connection enables an exchange of more information per unit of time
Use of internal computer networks The use of computer networks internally in the enterprise is believed to yield potential gains in efficiency and productivity.
The adoption of internal computer networks is a first step towards the computer integration of business processes.
A computer network is composed of multiple connected computers that communicate over a wired or wireless (Local area networks LAN,
%E-business in the transport & logistics industry 42 Exhibit 3. 1-6 Networks and protocols used Transport & Companies having Logistics Sector LAN WLAN Intranet Extranet
Sectoral e-Businesswatch (Survey 2007) The size and scalability of any computer network are determined both by the physical medium of communication
An Intranet is a specific application of the internal computer network which serves as a communication tool within the enterprise,
and an Extranet can be viewed as part of a company's Intranet that is extended to users outside the company.
As such, both can be regarded as a next step in the use of the internal computer network as ebusiness.
Around one quarter of the TLS sector firms use an Intranet and, again, it depends on the company size, ranging from a relative small 23%for micro-sized firms to a high 77%for large firms.
E-business in the transport & logistics industry 43 Voice-over-IP Voice over internet Protocol, also called Voip, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice
over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
a common scenario predicts that all fixed network voice telephony might be converted to internet protocol. 59 The public switched telephone network (PSTN) is the network of the world's public circuitswitched telephone networks,
in much the same way that the Internet is the network of the world's public IP-based packet-switched networks.
and continuously upgrade e-skills stems from technological change an increasingly from Internet-enabled global sourcing.
As Internet commerce grows in popularity and importance, companies are finding that designing, developing, and maintaining cutting edge Web-sites
or web hosting) than to employ their own ICT practitioners. The case study AIT (France) confirms this observation (Section 5. 2). The choice of a small company as a solution provider allows the AIT to achieve great benefits.
the Internet and the World wide web, EDI is still the data format used by the vast majority of electronic commerce transactions in the world.
and other related services anywhere in Europe has been tested successfully pilot at five European sites. Existing travel and transport information services often lack data outside a limited range of general facts.
By communicating with Web-based services hosting the relevant information, the IM@GINE IT device offers an integrated routeguidance system
The system has been tested by around 100 users at five European sites in Finland, Germany, Italy, Greece and Hungary.
IM@GINE IT website: www. imagineit-eu. com) Although this business example shows a well managed
And just days before, the Commission extended its open source web portal, the Open source Observatory, (http://ec. europa. eu/idabc/en/chapter/452) to develop interoperability between applications.
i e. it uses the common web browsers. This allows for the use of existing network structures and inexpensive personal computers with almost any operating system as workplace computer.
www. mywms. org/export/sites/default/introduction/downloadgallery/mywms beschreibung en. pdf. 84 Joint Information systems Committee (JISC),(2006) Open source Software briefing paper
Web server and server operating systems are the top two areas, with two-thirds of firms using alternatives like Apache,
In particular, internet browsers (including Mozilla and Firefox) based on OSS appear to be used widely by companies from the TLS industry (21%).
%Among the large sized firms, about 47%say that they use OSS browsers. Special emphasis should be put on the deployment of OS Software in micro and small enterprises
Revenge of the Nerds, IT DIRECTOR. 89 Wikipedia, http://en. wikipedia. org/wiki/Digital signature. 90 American Bar Association Section of Science and Technology Information security Committee E-business
http://www. rfidconsultation. eu/workshops/18/124. html. E-business in the transport & logistics industry 60 3. 4 Internal Process Integration More and more the Internet is becoming
The new capabilities to use the Internet to supply large amounts of relevant information from multiple internal and external sources give the possibility to move from isolated information systems toward an integrated environment in every business organisation.
Current opinion holds that Internet-based supply chain integration with upstream suppliers and downstream customers-"e-integration"-is superior to traditional ways of doing business.
which implies the integration of business applications and data with the Internet and with the systems of the company's trading partners.
or between a manufacturer and its distribution channels, the financial return dwarfs the gains realised by setting up a disjoint web front-end.
or internet-based services for eprocurement (see Exhibit 3. 4-1). This shows that there is a gap between the percentage of companies placing at least some orders online (41%)and those that use special software for this (20%).
%It can be assumed that companies without such software place orders mainly through websites or extranets of suppliers,
From the early successes of internal application integration and the business drivers of the Internet economy to companies to more tightly integrate their processes,
Internet technology provides ways of drastically reducing different categories of transaction and communication costs. In that respect, the potential merit of various electronic procurement forms,
which is conducted on the Internet, and is expected to account for the vast majority of it within a few years.
and aims to provide customer services over the Internet for a simpler, faster and more reliable exchange of information with the customer.
providing four major e-services to customers allowing them to directly order transport services on the Internet (Commande@RESAFRET),
The IOIS concept can be considered an overall term for a group of technologies that support information sharing across organisational boundaries as email, EDI,
extensible mark up language (XML), electronic data access (EDA) and the Internet. To meet customer demand for seamless, comprehensive and reliable information on which to base business decisions today,
and in particular the internet, can be used in various ways to support marketing activities, including the communication with customers, offering products for sale,
The goal of the solution was to provide the status of the transport over a Web interface to customers.
regardless of transport mode or company, providing travellers with real time accurate information about vehicle arrival and departure time via Internet, mobile channels and through signs available at the stops.
website of Trans Link Systems http://www. translink. nl/;/ERTICO ITS Europe e-Newsletter: N 19/07, 5 october 2007.
Interaction can be through a variety of channels, such as web pages, email, automated phone (Automated Voice Response AVR) or SMS. Analytical-analysis of customer data for a broad range of purposes (for example,
We also include the means for each cluster for the variables of percentage of firms having a LAN, A w-LAN and their on website.
Percentage of firms having their own website Weighting:%%of firms%of firms%of firms%of firms%of firms 1. Low 374 9 52 19 22 2. Medium 257 44 48 29 20 3
and the means of variables like percentage of firms having a LAN, A w-LAN and their on website.
(and the implied computer usage) is related to the LAN, WLAN and own company website adoption.
LAN and W-LAN and company website usage variables (means of percentages of firms) 9 44 98 52 48 54 71 59 19 29
with internet access at their workplace%of firms with a LAN%of firms with A w-LAN%of firms with their own website Exhibit 3. 8-3:
the Logistics services sector has a relatively bigger percentage of firms in the high internet usage by employees cluster.
being the medium internet usage cluster the cluster of companies with more probability of increasing their market share
& logistics industry 90 3. 9 Summary and conclusions of ICT and e-business deployment Concerning the rate of Internet adoption, the TLS sector infrastructure,
For this reason, it will be practically unnecessary the inclusion of questions related to Internet or connectivity in future surveys.
In particular Internet browsers (including Mozilla and Firefox) based on OSS appear to be used widely by companies from the sector.
RFID. There's a very limited use of RFID technologies yet. Only 2%of firms (23 from a total of 1097 surveyed firms) have declared that they do use this technology
The fact that the internet and globalisation have led to many closely-knitted interlinkages between land,
On the other hand, tools, such as email, knowledge management systems, wikis or instant messaging, considerably improve the process of innovation in knowledgeintensive and service-oriented sectors with informal, unstructured and spontaneous type of work, such as
and includes the share of employees with an internet access at their workplace, internet connection capacity and the use of LAN, Intranet and Extranet.
CRM and the use of the internet to buy and sell goods. ICT human capital variable that controls for the presence of ICT practitioners.
The dependent variable accounting for the intensity of the ICT usage is a sum of answers to the questions regarding the internet connection type (score between 1 and 4), the use of LAN, WLAN, WWW, Intranet, Extranet, ERM, SCM, CRM,
the use of the internet to sell and buy goods and employing IT practitioners (one score for each positive answer).
At the beginning of the internet era, a common believe was that ICT and e-commerce were to eliminate the limitations of location
are entries of internet start-ups. Amazon or ebay are already icons of e-commerce that changed the landscape of the retailing industry.
Though of a smaller magnitude, these effects hold for traditional shops as well. ICT offers existing firms possibilities to expand their market reach,
The explanatory variable controlling for a firm's ICT endowment level is composed an index of answers to the questions regarding the internet connection type (score between 1 and 4), the use of LAN, WLAN, WWW, Intranet, Extranet, ERM, SCM, CRM,
the use of the internet to sell and buy goods and employing IT practitioners (one score for each positive answer).
The explanatory variable controlling for a company's ICT endowment level is composed an index of answers to the questions regarding the internet connection type (score between 1 and 4), the use of LAN, WLAN, WWW, Intranet, Extranet, ERM, SCM, CRM,
the use of the internet to sell and buy goods and employing IT practitioners (one score for each positive answer).
However future concessions are probably going to take into account also new ICT implementation aspects, like internet sales, web page, centralised information systems, etc.
Data are transmitted via regular broadband network connections (ADSL) with a download speed of 8mbit/s in the central offices and 3mbit/s in the rest of the centres.
Interview (s) with AISA Quality Manager and responsible of the centralised information project (Madrid, 2008) Websites:
E-business in the transport & logistics industry 132 Interview (s) with Françoise Arnaud, Director of Information technology AIT, 05/02/08, Genas, France Websites:
with complete Java internal support and external web interfacing for the e-ticket sales via Internet and mobile phone.
and positive impacts, including the opening of new sales channels (mobile and internet sales) which increase the customer satisfaction,
Since the year 2000 ALSA started the ticket sales system via internet (based on a B2c platform.
when they add a new channel to sell the tickets (internet, mobile phone, travel agency, ticket offices, etc.).
and a proof of this is that ALSA is going to create the 4th generation website, including Web 2. 0 technologies, a content manager and external web features.
The internet sales currently represent 20%of total ticket sales (final users and travel agencies), and the mobile phone sales represent 1%of ticket sales.
One example of the advantages of the integrated sales system of ALSA is the integration of all the relevant information of the sales process into one single system.
intelligent proximity sensors onboard some of the vehicles or the use of integrated mobile data communications systems onboard the buses. Some of the high class buses (like the Supra class coach) have implemented also free Wifi Internet connection service for the clients.
like some final web interfaces have been outsourced, thus the company depends on the providers'response times (on average three to four months).
Interview with ALSA Development Director and ALSA Central Services Director (Madrid, 2008) Websites: ALSA, http://www. alsa. es E-business in the transport & logistics industry 139 5. 4 CEMAT (Italy) Abstract CEMAT (Combined European Management and Transportation
once a customer sends a transport order over the Web-based ordering service to CEMAT,
E-business in the transport & logistics industry 143 Interview (s) with Marco Cipelletti, IT director at CEMAT, 16/10/07 and 17/10/07 Internal presentations about the solution Website of Cemat
Future major developments that are foreseen are to open the system for the public on the Web allowing customers to make an online reservation,
like the deployment of a Web service for ticket reservation and selling, that can be connected to international travel agencies. 5. 5. 4 Lessons learned The project is considered a major success at CFR Calatori as its objectives have been achieved
Interviews with Dorina Mironescu, CFR IT manager 18/09/07 and 04/10/07 CFR Calatori annual report 2006 Website of CFR Calatori:
and aims to provide customer services over the Internet for a simpler, faster and more reliable exchange of information with the customer.
and in a convenient way through a Web interface the possibility to get clear visibility on their transport status
SNCF Fret customers can now log on to a Web platform that allows them to access the four different services that carry the following functionalities.
Commande@RESAFRET enables the customer to directly order transport services on the internet. Each customer possesses a personalised online catalogue that details the respective transport terms negotiated.
The web platform communicates with the internal SNCF information systems for the ordering and invoicing processes.
the data is sent to the Web platform where it is available to customers. For the ordering process, the customer consults the transport catalogue on the portal
and enters the transport order directly on the Web interface. The Web platform automatically sends the data to the internal order management system.
The ordering process is composed of a couple of events like reservation of resources, departure of wagons, delivery, incident etc.
The order management platform communicates data for each transport phase to the Web platform allowing the customer to follow up on the order.
and publish the data on the website. 5. 6. 3 Impact The e-services solution affects the whole company and its working processes:
Interview (s) with Fabienne Girard, responsible for service offering and François Rannoux, responsible for e-services, 24/07/07 and 15/09/07 by Phone company internal newsletters and brochures Website
Interview (s) with Mr BAETENS, Managing director Geodis Logistics Belgium, 20/07/07, per Phone company annual report 2006 Website of Geodis:
Telephone interview with Aldo Croci, Information technology Director at Hupac, 26/07/07 Company annual report and brochures Websites:
(either entered by the customer over the Web or entered into the system by the Cammack employee),
demonstration of the application Websites: Cammack (www. cammack. co. uk) E-business in the transport & logistics industry 171 5. 10 Cargo tracing at Saima Avandero, Italy Abstract Saima Avandero
and trace solution in 2002 to allow their customers to follow up their transport activities on a Web interface.
Interview with Mr Scotti, Information technology director at Saima Avandero, 19/02/08 Websites: Saima Avandero (www. Saimaavandero. it.
or provided through different channels like the Internet and mobile channels. It allows to better inform passengers regarding travels
%In 1997 the travel planner was launched on the Internet for public use; www. trafikanten. no.
The objective of the real-time information project is to provide travellers with the accurate vehicle arrival and departure time information via the Internet,
& logistics industry 177 transport vehicles to the public over different channels including the Internet,
Trafikanten has achieved its main goal of providing this real-time information on the punctuality of all targeted transport modes through the internet, mobile channels and signs to the public.
Passengers can now conveniently access the website from their home or office and conveniently gain information about the real departure times they need for planning their trip.
Interview with Jarl Eliassen, Managing director Trafikanten, 03/01/08 Presentation of Trafikanten and their services Websites:
improving customer services and customer communication through Web based and mobile information services for passengers (Travel planner, Timetables etc), ticketing systems,
It is based a web system, with a central database hosted by Nordic Port. The different users get an address
and login and can access the solution via the Internet. The region pays a monthly fee (about 5000 crones.
The information is available for the PTA through a Web interface. Specific information such as environmental pollution is measured as well.
They enter the information over the Web interface, an XML file is sent to the system
FRIDA demo presentation Websites: Värmlandstrafik (http://www. kollplatsen. com/index. html) Nordic Port (http://web. port. se/.
/E-business in the transport & logistics industry 185 6 Conclusions: outlook and policy implications Due to the high turnover and number of jobs in the European TLS industry and its interrelation with almost all other European economy sectors, any improvements to the competitiveness and effectiveness
Nearly all TLS companies (97%)which use computers in the TLS sector are connected to Internet.
In micro and small companies in particular, the usage of ICT equipment and the access to the internet are limited often to the owner and a few key people.
Computer networks and US Manufacturing plant Productivity, New evidence from the CNUS Data centre for Economic Studies. Bain, J. S. 1951.
The Global Internet Economy. Helpman, E. and Trajtenberg, M. 1998a. A time to sow and a time to reap:
Reis F. The internet and other computer networks and their use by European enterprises to do ebusiness, Statistics in focus, Industry, Trade and Services, 28/2006.
http://www. rfidconsultation. eu/workshops/from-rfid-to-the-internet-of-things-march-6-and-7/introduction Trafikanten, http://www. trafikanten. no Trans Link Systems http://www
. translink. nl/Transport Research Knowledge Centre website of the European commission: http://ec. europa. eu./transport/extra Triplett, J. E.,Bosworth, B. P. 2003), Productivity Measurement Issues In service Industries:
Wikipedia, http://en. wikipedia. org/wiki/Digital signature. Williamson, O. E. 1985. The Economic Institutions of Capitalism.
E-business in the transport & logistics industry 203 The questionnaires of all E-business Watch surveys since 2002 can be downloaded from the project website (www. ebusiness-watch. org/about/methodology. htm). Population
which can be downloaded from the E-business Watch website at www. ebusinesswatch. org/about/methodology. htm. Weighting schemes Due to stratified sampling,
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