addressed to solve the shortage of skilled staff with manufacturers, grid operators regulators, etc. A multidisciplinary approach (engineering, economic, regulatory
the adequate technical staff trained by high level universities and other technical schools Networks are evolving:
skilled staff, particularly to achieve the development and deployment of innovative technologies Grids are being transformed into
Communication and the accompanying Staff Working Document set out 5 broad priorities -Develop legal rules to facilitate cross-border offers of online products and
This staff working document fulfills the commitment made in the Communication to report annually on the state of play of implementation of the action plan.
accompanied by a Staff Working Document13 with a view to establishing guidance on the application of Article 20 (2) of the Services Directive which enshrines the
As the Staff Working Document provides only initial clarifications on the non -discrimination clause on the basis of information gathered thus far, the Commission
13 Commission Staff Working Document with a view to establishing guidance on the application of Article 20 (2
on Consumer Policy (July 2010 †December 2011) and a Staff Working Document on knowledge-enhancing aspects of consumer empowerment
-sized firms directly employ staff working in UCL laboratories on corporate projects UCL, with its links in the Wallonia region and
their own managers and staff, and provide incentives to encourage staff to undertake this training outside
the workplace. The organisations that will be most successful in harnessing ICT will train their staff not
only how to use new technology, but also in more challenging areas such as how to deploy technology
staff of European organisations, public and private sector alike. It is up to managers to exploit the fruits of
2003, †Commission Staff Working Document Gordon, Robert, 2003, â€oefive Puzzles in the Behavior of Productivity
Brooks, R.,Population Aging and Global Capital Flows in a Parallel Universe, IMF Staff Papers, Vol. 50
are being used by healthcare staff for communication (e-mail), demographic studies and surveys, consultations and treatment guidelines (Kasozi and Nkuuhe, 2003
hiring and deploying staff processing and payments of staff salaries. Other activities include the purchase and delivery
Enhancing healthcare delivery through ICTS 151 of food for patients; collecting and analysing disease spread data in a country,
storage facilities, transport facilities, utilities, mobilization tools, laboratory supplies, staff housing, remuneration and allowances, recording facilities
generate national targets, imports of vaccines and supplies, management of staff and equipment as well as enhance decision making process for long term plans
where the links between challenges, staff, and potential rewards are tight. †All-nighters†through which
%have staffs<10; 23%have staffs>250 SECTOR Predominantly from the following sectors: ICT services, high tech8, R&d
services. 50%are technical service companies (ICT, R&d Both from manufacturing and services, but less from the high
Least mentioned was the lack of adequate human resources (8. 49%)(see figure 3 3. 5 Use of IT in SMES
Lack of adequate human resources 517 Nelu Eugen Popescu/Procedia Economics and Finance 16 (2014) 512 †520
-financed by the European Social Fund within the Sectorial Operational Program Human resources Development 2007 †2013
and comments of RETA€ s management and staff. In particular, special thanks go to Mr. Felipe Romera, Ms. Lourdes Cruz, Mr. Daniel Gonzalez-Bootello
but they lack sufficient and adequate staff Support for university research is provided through a range of institutions,
However, the function of OTRIS is hampered by limited staff to keep sufficient contact with local
to an intermediate profile between academic and administrative staff that does not do research, but
These staff limitations make it difficult for OTRIS to work with small firms and prompt them to focus their efforts on working with more
University staff are prevented from holding more than a 10 per cent interest in private companies, from being a member of a board of directors, or
Between 5%-15%of the firms contracted R&d projects, use university facilities or exchanged staff
whilst only less than 5%licensed patents or undertook joint start-ups with university staff (Fernandez -Esquinas et al.
movement of students, researchers, faculty and staff within European universities. The Bologna Process is linked to the broader Lisbon Strategy,
combination of spinoff firms from local corporate parents and technology staff mobility (Dahlstrand 1999 The Gothenburg model of entrepreneurship training is based an action entrepreneurship
adequate staff to maintain contact with local businesses, as well as by structural impediments in national policies governing patenting
professors on staff and 40 000 students. The university has 270 active research groups, which is the
The Office for Technology Transfer has twelve people on staff with strong technical qualifications. The office has three divisions, one for technology commercialization, one to support
The staff limitations of the technology transfer offices make it difficult for universities to work with small firms and,
amount of activity related to the training of human resources, both in terms of the specific training of personnel provided by the researchers for firms and internships of university researchers in private
percent engaged in some form of consultancy relationship with university staff, 5 to 15 per cent of the
administered by staff of the NRC, IRAP is in many respects a stand-alone program run by its own
Number of management staff 2. 3 managers 1 †9 managers 2 managers min Ratio of incubator staff:
tenants 1: 14 1: 2 †1: 64 1: 10-1: 20 Percentage of managers†time advising clients 39%5%†80%50
research contracts, collaborative research, training of human resources and supervision of graduates are also important modes of knowledge transfer that OTRIS should consider more than has done so far
supporters there are professors, fellow doctoral classmates, academic staff, friends, and of course, my family. To this special group,
In addition, I would like to thank all administrative staff of the Universitat Autã noma de Barcelona, in particular the professionals of the Business Economics department
world†s human resources for research and innovation live outside the triad. Figure 1 below illustrates that for science
Minatec campus staff (9 identifies new synergies, organises meetings for residents, develops communication tools, and
Tsing Hua University and National Chiao tung University providing ample human resources for the firms located in the park.
providing both technology and human resources. The top two IC foundries in the world Taiwan Semiconductor Manufacturing Company and United Microelectronics Company
university staff. There, the anchor company took the dominant role and was supported by the surrounding university infrastructure.
technological staff. 101 In terms of specialised equipment available to firms in the cluster, the two high-tech zones of Changsha account with about 44 highly specialised large-scale
340,000 technical staff Classification Emerging new cluster/revitalisation of old cluster Fast growing Infra-structure Strong knowledge infrastructure with many
Commission Staff Working Document, accompanying document to the Communication from the Commission to the Council, the European parliament and the European Economic and Social
EC (2009b), Current situation of key enabling technologies in Europe, Commission Staff Working Document accompanying the Communication from the Commission, COM (2009) 1257, Brussels
Implementation Report 2007-2009, Commission Staff Working Document, accompanying document to the Communication from the Commission to the Council, the European parliament
of former staff, have been excluded generally from the task of advancing the frontiers of innovation. OI scholars state that in the OI
domestic staff, caring, health and childcare) and further scrutiny may be required of new applications for work permits for such personal service vacancies
outsourcing, supply-chain/procurement, IT operations, human resources and finance/transaction processing Key Assets The South East has a lower than average proportion of employment overall in services
WIT has total staff of 906, with a core staff of 766,60 Exchequer funded research staff and 80 other specialist staff
Research Strengths The Forfã¡s Research Prioritisation Exercise completed a review of all research activity in the
for staff in local companies. Notable among these companies has been Sun Life where the program is currently upgrading the skills of around 30 Sun Life employees
domestic staff, caring, health and childcare) and further scrutiny may be required of new applications for work permits for such personal service vacancies
outsourcing, supply-chain/procurement, IT operations, human resources and finance/transaction processing In Ireland, services that are traded internationally currently account for 43%of Irish exports
With 160 active staff and students, the TSSG is a significant pool of specialist expertise within
been successful in nurturing its human resources compared with other advanced economies (it is ranked 7th for health and primary education and 15th for
and a decline in the extent to which staff is being trained at the workplace Norway is ranked 15th this year, up by one
must focus on building up its human resources base through better primary education and healthcare (63rd and higher education and training (74th), increasing the
and firing staff (54th and wage determination (43rd), efficient financial market development (41st), and the intensity of local competition
to its human resources base. Education enrollment rates at all levels remain low by international standards and the quality of the educational system receives
human resources by improving the health and education levels of the country†s workforce, as well as encouraging
of the Singaporean Civil service, PS21 has created systemic interventions such the Staff Suggestion Scheme that creates an opportunity for any public officer to directly submit
Human resources: Attractiveness of working conditions for researchers compared with other employment opportunities; facilitated mobility of research and innovation personnel between the public and the
staff exchanges Improved technical competencies of staff increase effectiveness of in-house R&d Improved innovation
performance, increased technological absorptive capacity Increase science -industry links Student placements academic-industry cooperation projects
of staff reporting new working behaviours etc Increase rate of productivity in regional SMES Increased share of turnover
knowledge about those delivery instruments, a summary of EU staff experience in managing them is given here in a standardised form,
cooperation between academia and industry, including SMES, through staff secondments and temporary hosting of experienced researchers
spirit of their staff and students, provide advice and services to SMES, and participate in schemes promoting the training and placement of high level
and can increase the attractiveness of regions in terms of human resources and 98 http://ec. europa. eu/enterprise/sectors/ict/key technologies/kets high level group en. htm
individuals frequently do not have the knowledge or human resources to effectively use and manage IPR.
See for example â€oemaking public support for innovation in the EU more effectiveâ€, Commission staff working document SEC (2009) 1197
So far staff in innovation agencies has hardly skills to assist their clients to establish
ï develop and test a qualification profile, curriculum and training courses for staff currently providing brokerage services in established networks or SME agencies
support agencies interested in enhancing the skills of their staff ï The efficiency of innovation support service provision-for example
The eligible costs of the action are restricted to the staff costs of the qualified staff members
rates of senior staff in the network projects in the country II. Service provision in 2015/16
are restricted to the staff costs of the qualified staff members and indirect costs at the standard
stable environment with highly qualified staff The IMPÂ rove European Innovation Management Academy has the potential to assist the
First, by providing a capacity building environment for the innovation advisors (staff of Enterprise Europe Network) that work in regions with a weakly developed consulting base
their staff working with SME;(ii) for the work with SME and (iii) during the design of new
expertise and support in the form of staff time or volunteers. For instance, UN Volunteers, through the United
Staff are justifiably proud of its social mission and record of achievement, and some have a strong desire to keep it â€oepure. †However, while
and hiring of Secretariat staff. The initiative has attracted many credible partners, such as the Development Gateway Foundation, Global Knowledge Partnership, Google, Inter
large firms, especially regarding human resources. In Upper Austria the average innovation budget in relation to turnover is 11.0%,the average innovation staff in
relation to employment is 15.6%in the case of SMES Large firms, for comparison, have average ratios of
small staffs available for the centre management and market-oriented activities. Services or functions which
human resources Bangalore (and India as a whole) has comparative low labour costs 37 of course. Not only price for labour is an advantage but also the quality of the work
He and his (intellectual) staff can be seen as visionaries and key persons for Montpellier†s development.
marketing, procurement, ICT and e-solutions, and human resources managers Study structure The study is structured into six main sections.
technologies, human resources (notably e-skills) and new business models"."4 The i2010 policy, a follow-up to eeurope, also stresses the critical role of ICT for
and human resources management. Companies in all sectors use ICT, but they do so in different ways.
41 Commission Staff Working Document, Annex to the COM (2006) 336 final 42 European commission (2006.
Human resources Vehicles Services Cash management Accounting systems Reporting systems Ticketing systems (sales The system has been customised to the company needs for reporting, accounting
Continuously training of its staff to keep abreast of new information technologies and logistics management Offering innovative solutions based on know-how, pro-activity and dynamism
as well as to equip train staff with mobile devices connected to the systems to sell and print tickets in the train.
higher the average speed of the trains, the fewer wagons, locomotives and staff are needed.
i e. patients, medical staff and visitors. Hospilot works in two main areas: lighting and HVAC (Heating, Ventilation and
staff levels remain high; there remains frequent duplication of effort; and opportunities for economies of scale have been missed.
and staff are proud to provide†The expectation that citizens have of healthcare services continues to rise, and steps
dependants) in partnership with medical staff At the same time, the adoption of mobile and digital services in other areas of life will
resources, and a more satisfying work environment for the staff. Such a system should ICT€ s Role in Healthcare Transformation
of scarce resources (staff, beds, theatres, equipment), and tracking solutions can ensure that resources can be located when needed.
staff and equipment) and leveraged additional benefit from existing ICT investments. A small number of these are described now
on the ward, the medical staff will be able to see some basic details of the patient
they are â€oeaccepted†by the ward staff, and a further message is sent to the wireless phone,
The staff on the ward can see that the patient has been accepted using the electronic whiteboard
Fewer unnecessary interruptions for medical staff to take phone calls Improved patient safety, as the system tracks the patient from first call to the first
Service facilities, including 10,000 private health staff, 220 pharmacies, 80 hospitals, 5 government administration regions, all public health ministries'resort areas and 150,000
with providing its geographically dispersed medical staff with ways to collaborate, share ideas and quickly call upon the advice of experts in different fields.
eyes of both staff and the public. This improved perception should improve morale within the health service,
1 See the Staff Report for the 2012 Article IV Consultations for Italy (IMF Country Report 12/167
COMTRADE, IMF staff calculations ï Scale-Intensive industries; where innovations are derived mainly from the exploitation of economies of scale.
COMTRADE, Fund staff calculations Deviation from EU average, percentage points -10 -5 0 5 10 Science-Based
Bank of Italy, ECB, IMF staff calculations 9 -15 -10 -5 0 5 Costs Prices Supply-Chain Based Real Effective Exchange rates
IMF Staff have developed alternative measures that address the implications of global supply chains on the assessment of price competitiveness.
Past Fund Staff research has emphasized the important role of non-price factors in supporting Italy†s export performance
Recent Fund staff research confirms Italy†s continued success in maintaining the high quality of its export mix.
ISTAT, IMF staff calculations 11 rapidly seeking out new destinations, building a global reputation, outsourcing low value
DOTS, IMF staff calculations 12 à¢á à¢à¢à¢‘à¢à oe à¢à¢à¢à à¢à¢à¢à à¢à¢‘à¢à ࢿ
Article IV Staff Reports for Italy; available at http://www. imf. org/external/pubs/ft/scr/2013/cr13298. pdf and
IMF Staff calculations using BACI database, developed by Gaulier & Zingano 2010 19 Appendix Shift-Share Analysis and Competitiveness (from ECB, 2012
Work is carried out by staff researchers and visiting scholars in Helsinki and through networks of
Staff Working Paper 441. WASHINGTON DC: World bank Cosh, A, . and A. Hughes (eds)( 1996). †The Changing State of British Enterprise
clinical staff actions and workflows, by facilitating tasks such as medication reconciliation, and by bringing evidence-based, patient-centred decision
effect on staff productivity. The evidence in the health sector is, however generally mixed depending on the context and the technology used
improving clinical staff actions/workflows and bringing evidence-based patient-centred decision support to the point of care
staff productivity. The evidence in the health sector is, however, generally mixed. ICTS can reduce some of the work involved in collecting patient
satisfaction, while also allowing staff to provide new services that could help diversify the pharmacy's revenue base
been noted by GPS, allied professionals, staff in hospitals and the Western Australia Country Health Services.
dedication of its staff, the not for profit nature of the partnership and the extensive expertise in software development
positive working relationships and partnerships between NHA staff and physicians. This is evident at the local level through physician and
4. Foster mutual learning by facilitating staff exchanges (optional) between public innovation funding agencies from different countries
participate in staff exchange programmes. This activity was carried however never out during the IPF 5. Contribute to the development of new and
staff and knowledge and quality is based often on the quality of individual advisers. However personal meetings are valued highly by their
but still need staff to update links and cooperate with other funding agencies. The codification of human knowledge
now has 175 staff in seven offices around the world Mining companies have turned also to the innovative solutions of
a founder and his or her staff, particularly their management competency and technological proficiency, affects the growth of the firm.
and to help businesses train staff with the skills they need The $484. 2 million Entrepreneurs†Infrastructure Programme,
quality staff to innovative start-up companies by providing them with a financial share of the potential upside of success of the company.
Productivity Commission Staff Working Paper. Canberra: Commonwealth of Australia Geoscience Australia. 2014). ) Australia†s Identified Mineral resources 2013.
and consider new measures for promoting staff-driven innovation in collaboration with the norwegian Confederation of trade unions
Human resources management policies to support innovation 11. Innovation Networks 12. Other tools for business innovation support
experienced R&d experts but staff in SMES (managers, employees and trainees) who have to develop innovative products
Human resources management policies to support innovation...207 10.1. Human resources competence requirements for innovations...207 10.1.0.
Introduction...208 10.2. Identifying training needs for Innovation in SMES...215 10.3. Creating a company culture for continuous innovation...
4. Human resources management techniques 5. Interface management techniques 6. Creativity development techniques 7. Process improvement techniques
-tise through academic staff and graduates with the aim to facilitate innovation South East Development Agency:
-nesses and strengths on both human resources and infrastructure. The Technology Audit is a tech -nique, which identifies the management†s view of how the company performs as well as strong indica
External and Internal environment of the company and identifies the human resources relation to company†s performance
and stimulate the staff Whoever is interested in the organisation, in terms of contracting, funding, VC investment, or acquisi
help desk and staff development areas. Finally, the district wanted a forward-looking plan that pro -vided solid goals and added focus and direction to future technology implementation.
staff development departments. The new budget realities were met with the least amount of employee disruption and service level degradation as possible.
ï Loss of key staff ï Sustainable financial backing ï Economy-home, abroad ï Seasonality, weather effects
ï The staff lack of motivation ï The building was really small ï The facility was old
The manager of the health centre encouraged all the members of staff to freely express their
ï Willingness of staff to change ï Good location of the health centre ï Perception of quality services
ï Staff lack of motivation ï Building was really small ï Paper work and bureaucracy
ï training of the staff in interactive techniques of quality improvement ï coordination with other providers to cover all user needs
ï payment of incentives to staff based on performance ï review of procedures for decreasing costs and waiting times and increasing perceived quality
ï 20%increase of staff performance ï remodelling of the facility 2. 2. 6. Resources
the staff of the firm will work together, in a brainstorming session the communication will increase,
ï finally, we discuss their feasibility (with staff and clients Good luck! If you would like to get to know more about this method
which all staff should use The 2 consulting companies then developed a comprehensive set of Work Instructions to communi
To help build staff knowledge, work instructions were accompanied by Training Mod -ules and Assessments, used by the trainers to train staff
For example, at Kraft Foods, a small dedicated staff skilled in networking with the business divisions is driving innovation.
and have staff constraints, in terms of staff numbers, skills, qualifications, etc Often companies are not in a position where new strategies can just be developed, implemented and
a project plan, specifying the objectives, potential partners and the members of staff involved in the project.
-mented within your organisation and you have to ensure that the members of staff involved
The initial transitional phase was rather laborious as the staff had to be trained and adapted to the
customers'service and support staff, and procurement managers 6. 1. 3. How NPD is applied One of the most widespread and well-accepted conceptual descriptions of the NPD process is that of
and communicated to all staff. It was a relatively easy process to express this strategy as a series of
the field of accounting, logistics, process tracking, communication, human resources and CRM. Enter -prise S. also offers web solutions including application provider, web hosting, web and application
Business plan should also introduce the main staff that will be involved in the project The information on the personnel should include the roles of each involved member of staff and the
experience and key skills that each will bring into the project Further, it is important to introduce the management team
This plan should lay out the various stages of the project, the involvement of the staff throughout the
Human resources competence requirements for innovations page 207 of 271 10. Human resources management policies to support
innovation 10.1. Human resources competence requirements for innovations 10.1.1. What: what constitutes the requirements for the qualification of the employees
209 10.1.2. Why: The role of human resources in the company†s ability for innovation...209
10.1.3. How: Systematic training management training concept...209 10.1.3.1. Checklist: Typical questions related to further training concepts...
Often they are lacking basic building blocks of Human resources Management In this connection, the various sub-components of component 10 â€oemeasures in the framework of Hu
users to gain the basic principles needed for a professional Human resources Management in their individual SMES
Links to further topics such as human resources management, human resources development etc can be found in the link collection at the end of this component
The role of human resources in the company†s ability for innovation The qualification of the employees are, on the one hand, a prerequisite for innovation,
preparing their human resources in a suitable way A foresighted and systematic human resources development and qualification plan can set the
prerequisite for an enterprise to actively carry out its process of changes, and thus remain at the
Within the concrete learning situation the participant is confronted actually with the teaching staff as well as with the contents and activities.
use in practice to make a professional job of their training and the human resources development Example:
A flexible human resources development grants the employees labour market ability, and opens up new business fields for the enter
Systematic and continuous human resources development safeguards the innovation ability and the compatibility of the enterprise.
have, what an enterprise striving for a joint staff development unit has to do, and what the ex
Innovation in a business is very much dependent on the appropriate skills of its staff. It is therefore
of both staff and organisational performance improvement. Key in an TNA is to gain comprehensive
More often than not, staff performance is being challenged within an ever-changing market environ -ment, keeping up-to-date with the latest technology advancements, customer demands, new product
preventing conflict with staff through communication and documenting the project. You will need to answer questions such as:
and explained to staff. You will need to think about staff briefings for example and how to keep staff informed during the process as a
TNA may take several weeks to complete and analyse You will need also to think how the TNA project will be documented,
for example justifying the solu -tions chosen to address skill gaps. Confidentiality may also be an issue to be aware of
Management, Marketing, Sales, Financial, Administrative Services, Human resources Production, Quality assurance, Logistics, etc. In smaller businesses several of these functional areas
by talking to the key staff responsible for these key areas Identify also the main opportunities foreseen for your business.
2. Getting the company†s staff trained. The author of this component has taught and learnt foreign
company is to enable their staff to feel at ease: If, during a dinner a staff member can only speak
It is therefore necessary for staff to be proficient in general language as well as the specific purpose language relating to their jobâ€
what level of intercultural competency relevant staff are At a basic level staff may be perceptive and open to other cultures
At a more proficient level staff can draw on experiences and apply these to new situations, understand some of the conceptual issues of intercultural communication and
*1. Establish with your staff an intercultural action plan and review on a regular basis 2. Assess the intercultural competencies of you and your staff
3. Assess your product, processes and services in relation to the cultural aspect of the mar -kets
Human resources management policies to support ï¿innovation 10.1. Human resources competence requirements for innovations 10.1.0. Introduction
10.1.1. What: what constitutes the requirements for the qualification of the employees 10.1.2. Why: The role of human resources in the company†s ability for innovation
10.1.3. How: Systematic training management training concept 10.1.3.1. Checklist: Typical questions related to further training concepts 10.1.4.
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