A methodology for the socioeconomic impact assessment of Software-as-a-service and Internet of Services research projects, Research Evaluation, 2014 23: 133-149 Passani A.,Spagnoli, F.,Prampolini, A.,Firus
i e. to include innovative services and demand-side measures, such as the lead market initiative or pre-commercial procurement.
the gap emerges in particular in the ICT and the commercial services sectors. In particular, ICT is currently the determinant of approximately one half of EU productivity increases,
and services. •They are at the forefront of competitiveness, innovation and the EU knowledge-based economy. •They modernise the industrial base and further strengthen the research base. •They create related ecosystems of SMES.
are essential for all goods and services that need intelligent control in sectors as diverse as automotive and transportation, aeronautics and space.
and services where innovation is needed both and possible and where the use of the above-mentioned instruments influencing the capacity to put new products on the market rapidly in a more focused way can make a real difference (bio-based products,
and services that create growth and jobs. Within this context emerging initiatives include actions to strengthen EU instruments to support innovation (including through closer collaboration with the EIB;
to include for instance innovative services and demand-side measures, such as the Lead Market Initiative or †pre-commercial procurementâ€. 5 Figure 8 below summarises the different sources of EU funding available by differentiating between the different phases of growth of a firm.
Presentation by Harald Gruber at the CEPS Task force. 5 †Pre-commercial procurement†describes â€oean approach to procuring R&d services other than those where the benefits accrue exclusively to the contracting authority for its use in the conduct
including, most notably, the services sector. Financial markets are fragmented and the level of regulation (e g. taxation) varies across countries.
and services is achieved finally. A NEW APPROACH TO INNOVATION POLICY IN THE EUROPEAN UNION 31 •The concept of †open innovation†permeates most of the recent policy discussions at international level.
to include, for instance, innovative services and demand side measures, such as the lead market initiative or pre-commercial procurement.
The failure to adopt one single language for patents implies the need to use translation services
and the metrics for statistical services. 30 ii. The adoption of a †Raising the Bar†initiative,
These requirements are complemented sometimes by a description of the process, products or services. The process of formulating
The potential sustainable growth of a business lies with services created on the back products.
of extended products and value-added services. The advance of technology has created new requirements also for business;
which products and services are provided and distributed. All these levels need different kinds of ICT and these levels have four Internal Auditing & Risk management Anul V
as Finnish companies are focusing on providing value-added services for their products. The concept of the extended product is not enough;
10.1179/175330310x12736577732764 Rachelle Kaye is the Director of the Maccabi Institute for Health Services Research and the Deputy Director of the Division of Planning and Finance in Maccabi Healthcare Services, Israel.
Ehud Kokia is the Director General of Maccabi Healthcare Services and Professor at the School of Public health Sackler Medical Faculty, Tel aviv University.
Varda Shalev is a practicing family physician and the Director of the Medical Informatics Department, Maccabi Healthcare Services.
Dalia Idar heads the Clinical Computerisation Department in the Division of Health Information technology at Maccabi Healthcare Services, Israel.
A review of the health IT literature supplemented by an analysis of the experience of successful IT implementation in Maccabi Healthcare Services,
Rachelle Kaye Maccabi Institute for Health Services Research Israel E-mail: Kaye r@mac. org. il Keywords:
we consider the lessons added by the Maccabi experience to the growing literature on the use of these technologies in healthcare services.
Maccabi Healthcare Services was the first of Israel†s four national health plans to develop
Maccabi Healthcare Services is the second largest health fund in Israel providing comprehensive medical coverage to more than 1. 8 million people.
Maccabi Healthcare Services is organised into five districts, encompassing 140 branches, which provide both administrative and healthcare services throughout the country.
Most of the services are provided by independent contracted providers, at the core of which are 4,
000 independent physicians including primary care physicians and specialists. The care they provide is supplemented by 300 senior consultants,
These contracted services are complemented by over 600 salaried physicians and Maccabi owned services including a centralised laboratory system,
a tele-radiology system, telemedicine services (both diagnostic and home monitoring) in cardiology, specialty clinics, a chain of 50 pharmacies and a private hospital network.
In 1983, the leadership of Maccabi Healthcare Services concluded that the healthcare system of the future would require sophisticated information and communication technology for efficient management of the healthcare system,
as well as effective and innovative healthcare services delivery. Maccabi embarked upon the development of its health management information system in 1984.
In 1986, the Maccabi Independent Physicians Barriers and success factors in health information technology  W s. Maney & Son Ltd. 2010.
which all healthcare providers use electronic health records and all providers and health services are interconnected electronically online
JUNE 2010 171 †the insertion of the membership card generated an online connection to the Maccabi database for verification of the patient†s eligibility to receive services,
Discussion The analysis of the Maccabi Healthcare Services experience in developing and implementing an EHR-based health information system identified ten critical success factors.
the added value of being connected electronically to other providers such as the laboratory, imaging services, consultants and others, is one of the more visible benefits that clinicians seek from such a system.
services or processes, see e g. Herstatt et al. 2007b). ) Opportunities presented by the globalization and the entwined, simultaneous pressure to innovate,
For the purpose of this paper, we may regard innovation as invention and commercialization of new (or betterment of existing) products, processes and/or services (Tiwari, 2007.
and/or better goods and services. â€oeconsumption is the sole end purpose of all production;
New markets however (may) also require products and services which are adapted to the local needs and tastes of those markets.
and cost-effective production distribution and after-sales services; see e g. Dangayach et al. 2005) and Spielkamp & Rammer (2006.
and services faster Develop products and services cheaper Develop better products and services Improve competitive position Enhance profitability,
strengthen stability Quality Costs Time Develop products and services faster Develop products and services cheaper Develop better products
and services Improve competitive position Enhance profitability, strengthen stability BARRIERS TO INNOVATION IN SMES: CAN THE INTERNATIONALIZATION OF R&d MITIGATE THEIR EFFECTS?
R. Tiwari and S. Buse (October 2007) Page 8 of 31 more informal manner and confronted with fewer intra-firm hierarchy levels than large firms,
SMES seem to be, in many respects, better placed for innovations than their large counterparts.
This potential edge in normal course, should enable them to develop products better suited to market demands
and Services sector. To reduce the time needed to fill out the questionnaire, respondents could choose to answer only questions from modules which,
R. Tiwari and S. Buse (October 2007) Page 10 of 31 Services; 11%Electronics; 16%IT;
and Logistics Services Industry. pdf. txt 4 c ICT for Societal Challenges. pdf. txt d ICT hubs in Europe. pdf. txt 7%e
ISTAMBUL 2004. pdf. txt-v INNOVATION AND SMES ITALY. pdf. txt 4i w INNOVATION AND SMES PRODUCTS AND SERVICES. pdf. txt-@x INNOVATION
txt & NESTA Digital Social Innovation report. pdf. txt¸new technology mobile. pdf. txt & NHS Prescription Services-the impace of legacy ICT-National Audit Office
G#1v 12696 Services 0#2#services Services G#1v 12697 Start-up resources G#2v 12705 Customers
0#3#customers Customers G#2v 12706 Equiipment 0#3#equiipment Equiipment G#2v 12707 Financial advice
Services 170 10 Total: 429 (2011 445 (2012 Turnover in 2011/2012 â 592 Mâ/637 Mâ
services; financial consulting for grants and loans; agency for advancement and financing •Platform for contacts and co-operations
Services Companies WISTA -MANAGEMENT GMBH Humboldt University, Berlin Non-university research institutes Growth Cycle 31
Services Small and medium -sized enterprises Education and Basic Research Natural science Institutes Research and Development
Services 45 WISTA-MANAGEMENT GMBH Services for Companies •Comprehensive building infrastructure •Favorable rent and additional expenses
•Incubation and promotion of start-ups, Consultation for grants and loans, etc •Joint project development
•Communication services •Service Packages •International contacts and support •Local job exchange
•Conference and event services •Participation/organization of exhibitions and fairs 46 Services for Foreign Companies
•Quick start via •Network services •International incubation service •Soft landing packages
•Excellent High Tec Facilities •Lab and related office space at low rents for SME
â River Information Services (RIS â Air Traffic Management (ATM â Motorways of the Sea (Mos
private-sector transport services which are willing to create door-to-door transport service using other transport modes than road traffic.
provide and deliver public sector assets and services. The term PPP is thus, used to describe a wide variety of working arrangements from
â developing and promoting transport services and the functioning of the markets for them â improving the performance of transport infrastructure management
private companies provide cargo services Lithuania The Klaipeda State Seaport Authority manages the port of Klaipeda
services and rents port infrastructure from the port authority which manages the infrastructure Poland There are three kinds of governance structures.
define while ports are producing a wide variety of different services. Building and service provisions are separated often in the harbor sector and so called DB (design
services. Annual compensation from Norwegian Public Roads Administration to Agder OPS should reflect how Agder OPS successfully fulfill the objectives of the
specific initiatives ranging from training opportunities, small loans and direct services to Vol. 4 â Issue 2 â 2012
initializing funding measures for firms'R&d activities, fostering advisory services and establishing agency infrastructures (eg. the Business & Innovation Centre) and
that offers incentives to enterprises to purchase services from knowledge institutes to improve innovation processes, the Business to Science Portal initiative through which
and services delivered and hence their productivity Recent literature suggest that European SMES have increased their share of absolute
new and improved goods or services and processes, and the latter considering the same activities as above,
policy makers, knowledge producers, goods and services producers, and actors directly linked to SIPS. This fourth vertex is a collection of diverse and
goods and services producers is to render operative the solutions generated in the research process.
-ucts and services able to be put to work We now turn to those actors directly linked to SIPS.
Actors in the productive structure of goods and services, in the private and in the public sphere, are those who should take charge in this stage of
equity in access to high-quality health services; the effects of the Plan Ceibal, or â€oethe one laptop per child†program implement in Uruguay
Improve access to medical services in poor countries to provide universal provision of basic medical services, at low cost or on
voluntary basis, using ICT tools Cell Slider (UK) Contribute to the development of cures for cancer through the public analysis of images of tumours and cancers
like ICT, business services, media, and new and high tech manufacturing where such competition is a common occurrence.
do-it-yourself products and services on the part of some consumers who become so-called pro -sumers. At the same time, historical experience indicates that new technologies, and especially so
x Services such as Skype have made global videoconferencing free and made it easier for people to form work partnerships across countries
services elsewhere, such as Taskrabbit, so are part of a global scale-free dissemination network. They also exhibit some tendencies to being random networks where people copy
which operates these services 29 using mainly ICT tools, and there can be a reaction against attempts to mix the market into social
care services more flexibility, giving them increased independence and autonomy over their daily activities. These new relationships of flexibility and greater control over resources also engenders
-called †nearest neighbour†services (as in Eslife and Skillendar. However, the model can result in
interested in focusing mainly on services that can be carried out only by ICT, which is most readily
Eslife and Skillendar are copied from other similar services elsewhere, e g. Taskrabbit, so are part of a global scale-free dissemination network with tendencies towards being part of a viral random
For example, in Eastern europe most services are provided by the state at local and regional levels, but many citizens want to participate in this, such as
mediated and supported by ICT in terms of information, communication and services. The transport and mobility technologies enabling physical movement are also themselves increasingly
agents, cloud based services, the semantic web and the internet of things, mobile and mobile apps social media, and augmented
There is an increasing number of digital services which are place-specific rather than general. For
and services, is only half the story however. From this perspective on its own, there is the danger of a one-size fits all, top-down view of place
prices for an area with the highest child poverty in the UK) for digitally enabled services and
social networking, including information and interactive services from the City council, national government departments, the police and local community networks.
and services using a modular building block concept It currently provides 123 product and service types, ranging from infrastructures, TV, touch
specifically to match the supply and demand for the exchange of local goods, services and tasks
the basic services at individual level, but is designed so to encourage and support cooperation between a large number of actors
matches the supply and demand of local goods, services and tasks ensuring that as many as possible otherwise idle assets in the community are put to good use
and e-services embedded in physical activities x Naprawmyto: the online platform provides for online discussion and dialogue around local
local currency exchange of goods, services and tasks has spread to 10 other localities x IOBY:
-services based on user journey mapping using ethnographic techniques such as observing what people actually do. Critical is developing a clear †sense of place†through a strong geographic focus
and commercial actors work together to deliver appropriate services and support community development. The beneficiaries themselves are empowered also
appropriate services to older people and others in need of care. Even in The netherlands, the
Digital and other services should be based on the social, cultural and economic needs of the neighbourhoods targeted,
and involving users in the design and delivery of new services. Also important is that the actors in the project,
local authority, as well as on convenience, better services and increased participation for citizens An important policy issue for local authorities is that this type of service becomes an essential tool
personalisation and targeting of services to precisely meet the specific needs of individuals and communities.
services beyond the local community, thus, in effect, enabling vulnerable people to remain in their local community longer without having to be physically close to such services.
Viedome thus also deploys bespoke technology if necessary to serve the very specific needs of an individual in their
match and exchange goods, services and tasks, thus making the local currency viable and sustainable
The transition from services at a distance to user-generated functionalities and content in intelligent homes actually means the transition from supply-oriented services to demand-driven
services. But it also means the transition from a one-dimensional customer supplier relationship to a multidimensional user network.
This kind of approach is embedded also within a community concept where multiple organisations are active in supplying both services and technology
These concepts work only if the user fully integrates the community technology and services into his/her life pattern,
and this will only happen if they have a positive effect on the user, and if they
goods, services and tasks which they would otherwise not have, as well as to keep such assets
increase flexibility, personalise and target services, shorten value chains and improve capabilities through building knowledge communities and for sharing experiences.
base digital & other services on the social cultural & economic needs of localities through local research, engagement &
services & development Local community development improving place-related prosperity & wellbeing Standard ICT (some
goods/services are being created. Any new business model comes under attack from incumbents and also hits legal, regulatory and insurance barriers designed for the ownership rather than the
capitalise on these new markets and commoditise the goods and services being created there whilst, at the same time, unwittingly or not, are in danger of destroying the social, community and
and governments that enhance public sector services by sharing tasks and responsibilities with users and volunteers.
action, community initiatives, public sector services to full or partial business models for thousands of companies with more than â 85 billion in combined business volume in the USA alone. 54 It spans
giving people access to goods and services in ways and on a scale not possible before, and second
to start experimenting with sharing money, time, services, physical things and expertise ICT can match †needs†and †haves†extremely efficiently and in real or very quick time.
and voluntary services (Botsman and Rogers 2010. For example, Macmillan Cancer Trust has for many years run a volunteer service offering their time and skills,
sometimes leading to new product and services -Started in 2010 by nonprofit company (social enterprise
-focused services and have grown since both and situ as well as spread to other locations as well as internationally.
component of the platform is a tab that shows the services that are provided and the services
services. Social media and social communication tools (like Skype) are used also. The ICT operates together with traditional and physical activities, such as workgroups and
the services being provided. The digital platform functions as a hub by connecting all actors and enabling coordination and management of the service,
These services include arts and crafts, minor construction and mechanical services, business administration, computers, education, entertainment, event
organisation, food, gardening, health and healing, household services, legal, transportation social care, writing, and looking after children and pets.
By using time as an alternate currency by people who have very little of the mainstream currency, idle or wasted capacity and assets
Streetbank. com is used mainly to share spare household assets, offer services or spare time, or review what's on offer in the neighborhood.
leading to new products and services x Online platforms, communities and networks: In the Repair Cafã s case, all online platforms
knowledge for developing new products and services in for example hackathons and other physical events with economic value both for social entrepreneurs, companies as well as
receive more than 30 hours of services without paying back with his/her own services, not necessarily to the same person.
provide both monetised and non-monetised services, and often means that it can be difficult to
serious impairments have generic skills to undertake basic services, such as cooking or cleaning, but they may not be asked
limited, which will also curtail their ability to receive services from others. In the Athens Time Bank
exchanging free services as well as preparing homemade food for swapping, exchanging or for a low price.
for exchanging free services, using time as the unit of transaction in order to withstand to the continuous degradation of social
and exchanging services, without which there would be no service or network. New monetary and non-monetary social and business models are created
providing services, whether monetised or not, and this typically means that it can be difficult to
However, the basic ICT platform is the prime enabler of the sharing services, without which there would be no service or network.
or professionals sell their services. It is for the common good. †and â€oe...active Streetbank neighbourhoods are friendlier places and communities
services, whether monetised or not, and often this means that it can be difficult to stay within the
whether as monetised or non-monetised services provided by organisations which are small, bottom-up, informal and attempting to be democratic,
between the demand and supply of goods and services, thereby cutting out no longer productive links in the supply chain.
products and services or other content Strategic and operational considerations The Repair Cafã s case operates in a relatively small, informal and very democratic, transparent and
and services for themselves and with others, and this increasingly means in a created shared
of goods and/or services, without which there would be no service or network. New monetary
such bottom-up alternatives to providing services, whether monetised or not, and this typically means that it can be difficult to stay within the law,
maintain and repair goods and services for themselves and with others, and this increasingly means in a created shared physical space
This leads to new models for providing goods and services, intimately linked to 82 people†s needs and the capacity of the ICT network,
Health and social care services face another challenge too: while there have been considerable improvements in quality in recent years, the experience of many users is not good.
Too often services are delivered in a de-personalised fashion and in a way that neglects the importance of good-quality relationships among citizens and
x Health and social care services are lagging behind other areas in the use of modern technologies.
tools such as telemonitoring and mobile apps to be implemented in health and social care services x ehealth can have its maximum effect
healthcare and social care services to collaborate on multiple levels-from private doctors to public
opens up a whole new world of services and support for patients or those who could become patients.
such apps and services focusing on applications which support citizens outside traditional healthcare facilities in
For health and social care providers, services will be focused around more personalised and preventative health management, rather than treatment, while containing the
x Management support tools and services for consumers focusing on applications which enable citizens to
services, such as support with daily living activities and chronic disease management. ICT has the potential to
/or presentaiton about ICT-enabled services for carers and care pathways and actors in the development of services for Long term Care http://www. slideshare. net/jamesks/carers-and-innovation
-presentation-edinburgh-2012 85 https://www. facebook. com/nayajeevan/info 86 http://www. centreforbetterhealth. org. uk
effective products, pharmaceuticals, services and care -Online community with more than 220,000 members, has 2, 000+conditions, 35+published research studies,
health services in the UK -The Buddy program was only one of their many social initiatives, and now
medical services in poor countries to provide universal provision of basic medical services, at low cost or on
voluntary basis, using ICT tools -Different healthcare provision models were reviewed -Mobile phones (or the widespread telecommunications services) are the
main driver for social enterprise clinics. This tool gives to the people access to new form of medical services which wouldn†t be possible without
existence of telecommunication -Review of various initiatives -Penda Health †Pilot phase. Two facilities. Personnel:
as a commercial supplier of products and services to the Danish health sector also a vendor with vision of
modernising health services through the introduction of tele-medicine solutions to different patient groups. dothiv
an overview of what technologies are used to provide health services or health care to the poorest
pay for services x Lifespring, India-Lifespring chose Red hat Enterprise Linux, JBOSS Enterprise Middleware, and a number of
services, intended to reduce the cost of health care and expand coverage, allowing: Universal Access Number 01-800, immediate and timely health service, equity in health, population education, increasing
efficiency of services, and assurance of confidentiality of information and security x Clinipak, Kenya, Nigeria, Tanzania, United states-ICT used in Clinipak helps to improve a health provider's
companies, regulators, providers and nonprofits develop more effective products, services and care. The aim of
nature is limited quite in is overall capabilities as it is in essence designed to amplify medical services to a
extent that commercial products and services like the Patient Briefcase are now becoming possible in Denmark
•The difficulties of setting appropriate commercial prices for the product and services which the public sector
providers and nonprofits develop more effective products, services and care. They are supported by the private
enable social innovation services in the future to provide the patients, carers or health professionals with ICT enabling or ICT supporting social innovation solutions.
and how they get medical services access. Cell Slider innovatively uses the general public†s motivation to see improvements in cancer research and treatments, along with its growing
as a commercial supplier of products and services to the Danish health sector also a vendor with vision of
modernising health services through the introduction of tele-medicine solutions to different patient groups. dothiv
European commission (2012) â€oepublic Services Online †Digital by Default or by Detour? †Assessing User Centric
Millard, J (2009) â€oeeparticipation recommendations †focusing on the European levelâ€, Study and supply of services
New services and products Such as new interventions or new programmes to meet social needs Car-sharing;
New practices Such as new services which require new professional roles or relationships Dispute resolution between citizens and the
services Participatory budgeting (started in Brazil and since widely scaled; is not dependent on ICT though ICT often used
products, processes, services or business models. One of the key insights behind the 147 corporate optimization of innovation is that the application of knowledge almost always requires
potential designers and suppliers of content, goods, services and ideas can identify each other wherever they are located
purely physical products and services. This has been described as extending the †long tailâ€, i e. a
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