for products and services, which are reviewed annually in an evaluation process based on a system of indicators
of resources, the efficient provision of goods and services and the generation of new markets, is a major motor for increasing productivity.
developing new processes, goods and services, thereby generating new growth opportunities for companies in all sectors
special plans and providing resources and services to simplify procedures for start-ups An outstanding initiative in this field is â€oecatalunya emprã nâ€, a programme whose
services, but more than 40,000 firms are potential exporters or export only occasionally. In many cases, businesses do not take the decision to export because
annually quantifiable measures (products and services) that have a direct impact on the six priority areas:
Career information and guidance services provide support for people who need to take decisions with regard to training and employment, helping to ensure that they make
the unemployed, has appropriate, personalised access to career guidance services 6. 1. 2. Helping young people gain access to the labour market
-Increasing personalised career guidance services Catalonia 2020 Strategy 24 6. 1. 3. Promoting new niches of employment
demand, such as personal care services, sustainability and multimedia content Promoting such emerging industries is essential
information and guidance services 6. 1. 5. Raising rates of school success In order to reduce the high school dropout rate in Catalonia,
promoting common or joint services new policy for fees and grants; a new model for the governance of universities;
and career guidance services. Support is provided particularly for the integration into employment of people receiving the minimum income allowance
to strengthen company mediation services and to enhance and increase the information available to job seekers
organisations and social stakeholders, the Government also provides advisory services on SME funding 6. 3. 1. Improving companies†access to finance
contributions and advisory services 6. 3. 2. Promoting new instruments of finance The highly specific nature of certain businesses often means that the usual provisions
services amongst companies and to provide incentives for companies to launch high -risk technological projects.
companies in Catalonia regularly export goods and services, but there exist around 40,000 firms that are potential exporters or that export only occasionally.
enabling the industry to adjust its services and exercise its influence to encourage a potential change of profile
services as, amongst others: information, support and training for entrepreneurs access to entrepreneurial resources; instruments to provide new businesses with legal
These measures include advisory services for projects, incentives and research programme contracts 6. 5. 5. Promoting social innovation and entrepreneurship
transfer and the consumption of sustainable products and services 6. 6. 2. Promoting more efficient use of energy and other resources
in the management of public resources and guarantee the quality of the services delivered to citizens.
the catalogue of services to be extended, as well as rationalising resources 6. 7. 5. Introduction of open data
emerging, in which all stakeholders add value to products and services (collective know-how. The Web and the social networks give products and services new
functionalities, in terms both of management (saving on time and travel, networking etc.)) and characteristics (possibilities for marketing, simulation, accessibility
services to be organised, centralising the procedures of all judicial bodies and thereby improving the speed
Moreover, competitive railway services should be provided between these ports and the rest of Spain and Europe, progress is required in the operational and
and border inspection services should be made more efficient. To this end, and to provide the necessary impulse for
With regard to promoting rail goods services, the Government establishes new services and measures leading to the effective liberalisation of both goods and passenger
services by rail and the simplification of the related administrative procedures Catalonia also needs new intermodal railway terminals with their respective logistic
centres. In this sphere of activity, it is also important to explore the possibilities of public-private cooperation
encourage concentration and the joint marketing of goods transport services; and promote the use of information and communication technologies in the sector
research activities, its studies and its consultancy services http://sigma-orionis. com 5 †Authors in Alphabetical Order
the authors define social innovation as new products, services or methods that tackle pressing and emerging social issues which,
crowdfunding and distributed collaboration (services, infrastructures, micro-tasks and other resources) for encouraging the independent development of creative and innovative
aware and who will use the services and solutions produced through a CAPS initiative; they
which have the specific goal of coordinating and supporting the others by offering services networking tools and processes,
services, and to improved socio-technical solutions, such as the integration of preexisting systems, the adaptation of a technology to a new field of application,
services in order to support open online social media and distributed knowledge co -creation thus maximising the network effect, using sharing to support social innovation
-demand services and e-book formats 5. Buddycloud http://buddycloud. com Buddycloud is a publish-subscribe
of digital services within cities. The toolkit comprises of open and interoperable digital service interfaces as well as processes, guidelines and usability standards
-and-services/products A set of In-Home Displays, smart plugs and web visualisation of energy consumption
networking that does not use any centralised or otherwise trusted services 21. Greenapes https://www. greenapes. com/en greenapes is a gamified social
By converging cloud services, mobile telecommunication and Web 2. 0 technologies the collective awareness platforms will support wide spread participative engagement
and services, including remote monitoring and direct care, and endeavour to provide a response to many health sector
Ëoe A wide variety of expectations about greater access to healthcare and information, telehealth services
Ëoe The requirement for custom-built products and services (individualisation of care) and real-time delivery to improve customer satisfaction
People are central to the creation and use of e-health products and services. Changes of strategies, structures
The automation of processes and services is not feasible without data standards that allow communication
recognise the role of ICT to boost productivity, eï cient use of diagnostic services and consultations
services Ëoe Public projects take long to implement, cost more, and deliver less than planned. Projects are
Intangible e-health products and services oï €ered by foreign providers, such as investment, insurance, knowledge dissemination,
web services, personal data standards and metadata exchange interfaces. Data modelling and collection in the digital age is a far greater
•The services a museum manages •The business model of a museum •The way a museum communicates and
cost of developing new products and services for these devices. The following provides a context for a wider strategic discussion and also
and services that will actually engage and motivate audiences to use them Fundamentally, this requires a robust design
expense of developing mobile services will not only meet the needs of the audience but also serve the objectives of the museum.
in marketing these new projects and services to its public. The marketing needs to involve
provide services ranging from digitisation and aggregation of digital cultural content, to interactive navigation, culture experiences
new services upon. It means Europeana will work with strong, like-minded partners such as Wikimedia to make all specifically licensed for
interfaces and services based on the digitised material. A vital part of this third stage is to
Internet services are not just a possibility, but a necessity 29 COPYRIGHT QUESTIONS FOR MUSEUMS
education services and projects. The online database connects the museum with local and regional schools, thus supporting explorative
4 India, for example, is developing game-changing healthcare services and energy solutions that will be difficult to meet with
productsâ andâ processesâ butâ alsoâ services, Â organizationalâ structuresâ andâ businessâ models. Â Noâ company, Â largeâ orâ small, Â canâ possessâ theâ knowledge, Â talentâ andâ resourcesâ neededâ toâ innovateâ
themâ intoâ ownâ productsâ andâ services.  Forâ innovation†drivenâ SMES,  openâ sourceâ andâ co†creationâ areâ
developedâ goodsâ andâ services. Â Acknowledgementâ ofâ asymmetricâ informationâ however, Â alsoâ encouragesâ entrepreneursâ toâ searchâ forâ newâ businessâ opportunities, Â leadingâ themâ toâ anâ everâ
beâ putâ inâ placeâ toâ ensureâ theâ qualityâ assuranceâ ofâ suchâ incubationâ services. Â Â
new and innovative online products and services -Coordinated action at Union level is necessary to create synergies between national efforts
and services are conceived, developed produced and accessed. They are enabling businesses to faster develop and bring to
market innovative products and services that it was impossible to think about before Digital technologies help to totally reshape
services Labour -intensive industries Life science Tourism & Hospitality Transport & distribution Other Austria 10.7%23.1%34.1%1. 9%9. 5%9. 5%11.1%100.0
and develop products and services. The impact of digitisation on marketing, sales and services is
more obvious than on other business functions, though impact on other business functions cannot be neglected
and services is more obvious than on other business functions, though impact on other business
Business & Administrative Services Utilities Basic Manufacturing Chemicals Trade & Retail Equipment & Machinery Automotive
Business & Administrative Services Utilities Media & Telecommunications Consumer goods Transportation & Logistics Chemicals Construction Basic Manufacturing
Services & Insurance) to-12 points (Real estate, Rental & Leasing ï§As illustrated in Figure 7,
and services have moved forward more quickly in digitising their procurement processes, processing dimension, output contact with customers and infrastructure
real challenges in meeting the demand for new products and services in the age of digitisation
Business & Administrative Services Utilities Basic Manufacturing Chemicals Trade & Retail Equipment & Machinery Automotive
and that they develop new products and services from which the whole of society benefits
entrepreneurs to offer new tools and services in the digital market. It should empower EU
services within existing enterprises, as well as to leverage valuable skills of senior workforce and immigrants LT ITMTPT SIRO HU EU27US
services Wholesale trade Retail trade Transportatio n & storage Accommo -dation & food Information &
and support services targeted at the needs of adults too 28 Figure 13 †Entrepreneurship and the educational system:
Business & Administrative Services Transportation & Logistics Consumer goods Real estate, Rental & Leasing Construction Hotel & Restaurants
information, services and support from 30 different government ministries and public organisations and aiming to be the first point of contact for SMES and start-ups
services to serve European industry 6. A new strategy on raw materials creating the right framework conditions for sustainable
the potential of those technologies, both in terms of supply of new digital products and services and in terms of demand and smart use of these technologies by a o. launching the Digital
services to customers, new market opportunities and better time to market. In the actions completed already, there are good prospects for mass market adoption through sound industry
data for the creation of new business opportunities and services Description ï§Leveraging and connecting to the EU Open Data Strategy for Europe, initiated in 2011
data and transform it into innovative products or services ï§Feature best practices in order to attract more data, both from public authorities and
covers the services sector only ï§Increase the digital transaction capabilities of the PSCS in order to transform them into
33 The Services Directive aims to improve the ease of doing business in the European union.
or perform temporary services in the EU/EEA area The Directive obliges Member States to eliminate unnecessary bureaucracy,
the preparation and implementation of new initiatives across domains and services Owner: â'European commission â Member States â Private partners
ï§Explore possibilities of support programmes for translation services for SMES (tax incentives, grants†ï§Support multilingualism in campaigns, information sharing and platforms for (digital
ï§Support the development of standards for services and products for digital entrepreneurs in order to facilitate
or obtain language services at low cost The existent language barriers can be significant for small companies that need to hire people
public data for the creation of new business opportunities and services Pillar 4 Ease the access to
%Knowledge-intensive business services 23.1%35.3%16.8%20.8%16.3%29.4%14.2%24.8%36.4%29.7%17.7%25.9%24.2 18%18.7%22.1%9
%Business services 10.1%14.7%3. 2%3. 3%2. 8%7. 4%6. 3%9. 6%14.5%11.4%4. 2
%Building fixtures, equipment and services 2. 8%2. 4%2. 7%2. 7%5. 1%3. 8%3. 7%2. 9
customer support, repair services, spare parts management, etc ï§Firm infrastructure: includes general management, legal, finance,
and production and services management. External integration comprises such activities as electronic data interchange, including the
Business & Administrative Services Transportation & Logistics Consumer goods Real estate, Rental & Leasing Construction Hotel & Restaurants
Commercialisation Services, Invest Northern Ireland /Gerry Finn, Director, Northern & Western Regional Assembly /Bob Gray, Director, Red&grey Design &
products or services quickly, at the right price and fit for purpose is essential The ability to continuously transform knowledge
and ideas into new products, services, processes and systems for the benefit of the firm and its
desirable products and services, faster growth and passionate customers. It is now time for Ireland to embrace this approach
skills and services to support their businesses. The arguments for a strong indigenous business sector are compelling however the key
products and services. †3 Th e D es ig n P ro ce ss
services (NACE Rev. 2 Extracted February 2014 7 Ibid 8 Galindo-Reuda, F. and Millot F
existing goods and services Measuring the Level of Design Activity †the Case of Denmark
Creation of distinct and attractive products and services along with a higher price paid for them;
and services that have transformed existing markets or opened up new ones; and Establishing improved or new processes for product and service
develop products, services and brands that capture the imagination of customers throughout the world†Department of Industry and Regional Development
Firms must deliver product or services to customers at the right price, the right quality, at the right time and with the
offerings range from consulting or advisory services on-site mentoring, matchmaking between designers and businesses, education and training and
where the allocation of goods and services by the free market is not efficient and effective i e. low export performance of SMES (Market Failure;
A programme was developed that offered a range of services to assist high-potential export companies to integrate design into all
and services has become the centrepiece of the government†s policy for innovation and business
report 43 revealed that services account for between 15%and 20%of total revenue earned by UK manufacturers (compared
that these services tend to focus on fixing products, ongoing maintenance, marketing and sales, for example, rather than a
This shift from products to services provides clear opportunities for service designers who can support manufacturers in realising
-views) and impact indicators (new services launched, R&d invest -ment induced and jobs created. Combined, these indicators have a
The shift from products to services is as much about a change in management culture as it is about a change in
across a range of sectors †software, manufacturing and services †based in the northwest of Ireland.
products and services and to generate competitive advantage well beyond the end of their involvement in the programme
and Development Services 04 Increase the Number of Design -Driven Innovation Courses across Higher Level Education
Commercialisation Services, Invest Northern ireland /Eddie Cummins, Assistant Director The CIRCA Group Europe /Frank Devitt, Senior Lecturer, Design
Commercialisation Services, Invest Northern ireland /Frank Devitt, Senior Lecturer Design Innovation, Maynooth University /Clare Dunne, Assistant Secretary general
established to drive continuous improvement in Ireland†s health and social care services The Authority†s mandate extends across the quality and safety of the public, private (within
services in Ireland (except mental health services Social services Inspectorate †Registration and inspection of residential homes for children, older people and people with disabilities.
schools and foster care services Monitoring Healthcare Quality †Monitoring standards of quality and safety in our health
services and investigating as necessary serious concerns about the health and welfare of service users
services, evaluating information and publishing information about the delivery and performance of Ireland†s health and social care services
Overview of Health Information function Health is information-intensive, generating huge volumes of data every day.
Equally those responsible for planning our services experience great difficulty in bringing together information in order to make informed decisions.
delivery, planning and monitoring of services One of the areas currently being addressed through this work programme is need the to set
health and business, referring to health services and information delivered or enhanced through the Internet and related technologiesâ€. the term characterizes
ehealth can enhance the quality, accessibility and efficiency across all healthcare services through the secure, timely, accurate and comprehensive exchange of clinical and
provision of more cost-effective and timely services Without the appropriate use of Information and Communications technology (ICT) this
monitoring and planning of services. Yet, despite this, it is recognised that the â€oe†seamless electronic communication between systems and between health professionals is not the rule
products and services. Standards enable a market. They are part of the infrastructure for innovation-led growth†(47
patient-centred shared care, providing the patient with services in the most appropriate setting, which will increasingly be in the community
One of the limitations of certain messaging standards is that they conflate process (services and content (documents),
services-oriented architecture ï¿no terminology support ï¿does not support semantic interoperability HL7 v3 ï¿
services (SOA ï¿growing community support internationally ï¿increasing tool support available ï¿growing number of
3) Department of health and human services-Center for Medicare and Medicaid Services Medicare Program; E-Prescribing and the Prescription drug Program;
www. hse. ie/eng/services/Publications/corporate/transformation. pdf. Accessed on: 25 February 2011 5) Department of health and Children.
Referrals from General Practice to Outpatient and Radiology Services, including the National Standard for Patient Referral Information. 2011.
3. Promoting mobility and supporting new services...10 4. Harnessing the potential for health care...11
1. Public sector digital services for citizens and companies...19 2. Government IT: protecting its autonomy
enhance these with intelligent services to ensure sus -tainable growth and a consistently high level of employ
information, purchase products and services on the Inter -net or do training courses online. Our home, learning and
Internet services The digital transformation has become a central challenge for industry, science, society and policymakers.
Industry 4. 0, 3d, smart services, big data and cloud com -puting. Innovations and new business models are emerging
services that enable safe use of the Internet. Nevertheless, it is the common duty of industry, science and policymakers
-ings and services both at work and as part of their daily lives. Digitisation also gives everyone an opportunity to
of the latest digital administration services and insisting on innovative IT SECURITY and data protection, we want to
and promote new digital services. We will work with our partners in industry and science to ensure early identifi
market penetration and use of digital services. Demand for rapid Internet access is rising sharply: this is as a result of
-gent mobile services are helping to expedite penetration rates. Government support is directed towards those areas
The range of digital services available can help redress the technological shortcomings of rural areas in particular
-vide services to a small number of households. Measures to preserve these regions†attractions while providing access
new services Frequency resources are an essential prerequisite for mobility. For planning purposes, all stakeholders need
products and smart services. Meanwhile, business pro -cesses, which are being influenced by mobile Internet use
and services and the optimisation of business processes, by implementing and developing new digital technologies.
forward-looking projects Industry 4. 0 and smart services outlined in the High-tech Strategy for Germany.
services by fostering the development and distribution of big data and cloud applications that offer greater
use of digital services, including measures to strengthen the German digital security sector zz assisting small and medium-sized IT enterprises with
smart services to the SME and skilled craft sector and also supporting user friendly applications and services
usability 14 I I. THE DIGITAL ECONOMY AND DIGITAL WORKPLACE zz supporting smart home applications zz facilitating ICT-based support for (electro-)mobility
services available to people starting new businesses with a particular focus on IT start-ups zz improving the financing conditions for start-ups by
-ment of new and innovative services that can cater for new business segments. However, this must not occur at
range of support services to facilitate the integration of young people into the workforce, to further promote and
citizens to be able to avail of digital services from public authorities as easily and efficiently as they would from pri
procurer of IT services, we will play a role in promoting innovation and security in IT.
1. Public sector digital services for citizens and companies In order to offer attractive, user friendly and secure digital services, the Federal government will apply the following
principles to its actions zz Further modernisation of public administration can only succeed if we implement measures in a coordi
e-government services zz Citizens must be able to rely on straightforward, secure communication with public administration.
possible number of administration services at local authority, Länder and government level zz The provision of electronic services for public adminis
-tration requires efficient interfaces between public administration, citizens and companies. We are further developing existing, cross-level solutions, such as the
administration services available online zz It should be possible to contact public authorities via a
-ther expansion of electronic services. We are therefore reviewing all administrative formalities and dispensing with these where possible
zz Basic services for Federal government departments must only be developed once and in a single location
and developing these services within the framework of the programme â€oesharing Government IT€ (Gemeinsame IT des Bundes) and making them avail
interesting, age-appropriate digital services for children zz Among older social groups, many people remain scep
services play an important role in this regard by fostering enhanced dialogue in the democratic environment, while
citizens require equal access to information and services We therefore demand accessibility in digital media.
therefore assessing how family support services contracted on the Internet can be targeted better towards helping parents reconcile family and working
and secure family support digital services can be enabled As part of this examination, we need to establish the
Media Services Directive PERSONALFÃOEHRUNG30 VI. Building security, protection and trust within society and the economy
will not trust new digital services and offerings unless their data is protected and they can operate with maximum
shops, email services and social networks unless their data is secure and not misused. Companies will not trust new
-ware products and services that users can deploy to increase their online security zz We are providing secure infrastructures so that users
confidence in digital products and services. We support the establishment of an Internet arbitration board
and services at an early stage, we are setting up a market watchdog to monitor the digital world (Digitale Welt
are essential to maintain trust in digital services and products. We are therefore supporting and demanding
trust services for electronic transactions in the internal market. The improved provision of resources is also part
1. Public sector digital services for 2. Government IT: protecting its auton 3. Ensuring secure government communica
Management Services; Summer 2014; 58,2; ABI/INFORM Global pg. 13 Reproduced with permission of the copyright owner.
job matching services, entrepreneurship courses, contests, and even start-up funding. The private sector is behind many of these resources, with government and nonprofit organizations playing important roles
3. 3 Offshore services...15 4 New employment and entrepreneurship opportunities †Emerging sectors...17
4. 1 Online job services and job matching...18 4. 2 Microwork and crowdsourcing...18
nonstop proliferation of new applications and services makes concerted efforts to prepare youth with the
services, employability programs, contests and other programs for entrepreneurs, online learning platforms, and other useful resources.
generating new opportunities, services, and products. It is possible to pilot a new curriculum, for instance, without having to create one.
and offshore services †to demonstrate how ICTS have transformed and created new job opportunities in
agriculture, health and offshore services These sectors were chosen to illustrate the range of changes brought about by ICTS, from agriculture, a
services, a sector whose very existence was made possible by ICTS. As will be shown, ICT-related applications and innovations are generating oftentimes profound gains in efficiency and effectiveness, as
opportunities in the offshore services sector where the majority of employees are youth 3. 1 Agriculture
technology to deliver agricultural information and services to smallholder farmers. Services include agricultural tips and advice, weather forecasts, a market platform, and supplier
directory, among others. The Grameen Foundation works with local agricultural research organizations and other experts to curate content
and administer the services. Currently there are 98 CKWS operating in Eastern Uganda, with expansion plans underway for the coming
Unequal access to affordable and high-quality health services continues to be a critical challenge in many low and middle income countries. â€oeinefficient allocation of scarce resources and lack of
or both. 69 Text messaging services do not appear to be used widely. Programme implementers seem to prefer voice messages over text messages, especially if
3. 3 Offshore services Over the past two decades the offshore services industry has turned into one of the most dynamic
sectors, employing directly about 4. 1 million people around the world. The ICT revolution allowed the
separation of production and consumption of services and the possibility for emerging economies to contribute for the first time to the world†s services industry,
changing the way companies do business Skill-intensive activities, once performed by the developed world,
These services include information technology outsourcing (ITO), business process outsourcing (BPO), and knowledge process outsourcing (KPO) as well as industry specific services. 72 73
Offshore services are a potential vehicle for low-and middle-income countries to participate in the global
knowledge economy. 74 This industry offers a good salary, career development opportunities for graduates and professionals,
Offshore services can also be performed via microwork and crowdsourcing channels as described in the next chapter.
offshore services job that is created. 75 71 Ibid. 6 72 Gereffi et al.""Skills for Upgrading:
73 ITO is the basic building block for the offshore services value chain and is centred on the production and use of
that often require professional licensing, e g. legal services 74 Gary Gereffi,"Skills for Upgrading: Workforce Development and Global Value Chains in Developing Countries,"140
services value chain is by establishing call centre operations. This creates an opportunity for low-income countries to enter the knowledge economy
operations, like call centres, can develop new higher value services. For example, firms can expand their call centres to include CRM management
3. Offering full package services: Companies positioned in the ITO and KPO segments may opt to
and include BPO services 4. Expanding IT firms into KPO services: IT companies may engage customers to find solutions for
unsolved business problems 5. Industry specialization: Companies offering some ITO, BPO, and KPO services for a wide range of
industries can start specializing and focus on key high or low value industries to develop expertise
A country aiming to enter the offshore services global value chain requires a workforce that has more
While countries such as India and the Philippines steal the headlines in the offshore services sector, many other countries have discovered tremendous opportunities as well.
services, are creating opportunities for youth to find employment that transcend traditional paradigms The way young people find
Great potential for employment growth derives from a demand for services enabled by mobile phones. 81 Young people can now find
M-PESA82 are making it easier for young people to receive payment for services rendered and to launch
First, the ways in which young people find work through digital job matching services is covered, followed by new opportunities for ICT enabled employment.
4. 1 Online job services and job matching While it may be skilled common for, educated workers to use existing web-based job-matching services to
find job openings, many workers may not have access to job postings on the internet and may lack the
services target more qualified candidates Mobile phones are becoming an important tool for job seekers and there are a number of job-matching
services in the developing world that simplify the job search process. These services are proving to be very
beneficial for people with basic literacies but who may not possess the knowledge to create a rã sumã Ì or
offshore services have turned into one of the most dynamic sectors employing people around the world.
offering a range of services from product categorization and labelling for major online retail and auction sites like Amazon
process outsourcing centres to provide high-quality, information-based services to domestic and international clients. Often referred to as impact sourcing,
it has provided services to Linkedin and the U s. State department, to provide data entry, digitization, content moderation,
and other services. Component tasks (â€oemicrowork†are distributed to the workforce, including 1 600 women and youth working with partner
services 4. 3. 1 App demand in developing countries While most attention to date has been on the potential for youth in developing countries to develop apps
services have not been â€oeapps†per se, but aggregated services or lower tech solutions such as SMS or
instant messaging 4. 4 Accessibility Persons with disabilities number over one billion worldwide, or 15 per cent of the world†s population
of small tasks through third-party gaming services like Crowdflower. The gross revenues of the third-party gaming services industry were approximately USD3. 0 billion in 2009
Third party gaming services have enabled thousands of young people from modest backgrounds to create employment for themselves as digital entrepreneurs.
An estimated 100 000 young, low-skilled workers in China and Viet nam earn their primary income by outsourcing their services to gaming platforms. 102 The
third-party online gaming services segment consists mainly of activities known as â€oegold farming†103 and â€oepower-leveling. †104 Both are essentially services where an online game player hires someone else to play
the game on their behalf. 105 Players in more developed countries, wishing to save many hours of playing
time, may be willing to pay gold farmers or power levellers to play for them An industry analyst has estimated that the near-term opportunities for further rapid online game market
Making Mobile phones and Services Accessible, 2012 102 Lehdonvirta and Ernkvist. Knowledge Map Of The Virtual Economy, p51
the most from job creation, including forestry, agriculture, building, transport, services, administration and renewable energy. 109
web-based collaborative services (e g. track changes, comments on a document or resource, tags, contribution to wikis, etc
services aimed at improving the employment prospects of their clients. These services include: 125 •CV preparation
•job counselling •employee connection services •information on local labour markets •sector-specific training, often in collaboration with industry
•language training, especially English 6 Entrepreneurship skills and support It is recognized widely that entrepreneurship is a necessary ingredient for stimulating economic growth
Services are provided to entrepreneurs, particularly those with low incomes and limited access to business
and pitch products and services. Mobile Monday is one of the most prominent examples, founded in 2000 and currently with chapters in 140 cities around
many services are helping small businesses, farmers, and others buy and sell over the internet, bringing
Many organizations and initiatives provide a suite of services, including entrepreneurship skills, ICT training, apprenticeships,
comprehensive programmes offer integrated services for young entrepreneurs with the aim of facilitating as much as possible the arduous process of starting a new business.
Similar services continue to grow as universities and other educational institutions seize the power of ICTS
services, hackathons, pitch fests, job boards, and contests that cater directly to the technology community.
institute services that would leverage their mobiles as well. 172 7. 5 Certification The certification process is a verification of competencies
collaboration to create tools that help government deliver better health services. Representatives discussed and prioritized needs,
•Use government procurement to purchase products and services from entrepreneurs and small companies 9 Conclusion
developing ICT products and services for these sectors. Beyond these sectors, the internet itself is
introducing new products and services. Advances in mobile learning are opening new doors. Moreover many of the resources are available at little or no cost.
Making Mobile phones and Services Accessible, 2012 International Telecommunication Union (ITU. Measuring the Information Society 2012.
Accelerators For-profit incubator that support start-ups with funding and other services in exchange for equity
Incubators Programs that support start-ups through business support services and resources Information technology Outsourcing (ITO Refers to the outsourcing of computer or internet related work, such as
research, legal services, and patent applications Mashups The combination of individual parts of digital music, video, or applications to
3. 3 Offshore services 4 New employment and entrepreneurship opportunities-Emerging sectors 4. 1 Online job services and job matching
4. 2 Microwork and crowdsourcing 4. 3 Apps development 4. 3. 1 App demand in developing countries
Overtext Web Module V3.0 Alpha
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