â€oefonebak†initiative was the world†s first mobile phone recycling scheme. The company saw an
payments by card, internet or mobile phone, on the basis of a Green Paper adopted at the same time as this Communication with the aim of (i) assessing
standardisation and interoperability of payments by card, internet or mobile phone, and (iv) increasing the level of security of payments and data protection
of the computer and of mobile devices such as tablets and smartphones, are changing dramatically in terms of behaviour and expectations as shoppers.
recently, with the growth and universal spread of mobile devices such as smartphones and tablets, a fourth and rapidly expanding channel has been added:
ï Significant development of digital commerce, including multi-channel and mobile ï More sophisticated and personalised communication with the consumer
in the mould of the Internet or mobile telephony. The issue now is whether Europe can turn
broadband access lines, mobile phones, PCS, Internet users and Internet servers per million population†with four qualitative variables:
highly competitive mobile services and equipment industry. Europe†s liberalisation of its telecoms markets, although patchily implemented, has also
2. Mobile phones penetration (per 100 population 3. Personal computers (number per 100 population 4. Internet users (per 100 population
Remote/mobile working 23 Enterprise resource planning 21 Technologies for knowledge capture and dissemination 21 Outsourcing of IT services 20
Remote/mobile working 23 Online sales and marketing channels 21 Enterprise resource planning 16 Outsourcing of IT services 14
technologies. †Leapfrogging†has taken place in some ICT-related areas (e g. mobile phone adoption), but it is plausible that,
This trend is underpinned further by the fast growth of smartphones, tablets and other devices enabling
In fact, 24%of Europeans reported having accessed the internet through a mobile phone and 6 %reported using a tablet.
Pew Research Centre for the People & the Press, â€oemajority Views NSA Phone Tracking as Acceptable
local telephone nodes to access services such as physician collaborations (Mozambique Tanzania, Uganda. Data collection (Gambia), healthcare delivery (Ethiopia), research
to remote medical units through email and internet traffic as international telephone connections to capital cities in the developing world.
•Father†s name, address, telephone number •Mother†s name, address, telephone number •Location: Local council, village, parish, county, district
•Dates of immunization of the various vaccines Health Units: The health units will have a SMART CARD writer
report their e-mail, phone or website to contact. Of these 703 questionnaires, 51 were returned incomplete for the following reasons:
initial request for data were contacted a second time via telephone one month after the initial contact,
report their e-mail, phone or website to contact. Of these 703 questionnaires, 51 were returned incomplete for the following reasons:
initial request for data were contacted a second time via telephone one month after the initial contact,
Beyond simplification, cloud and mobile are now valuable options, if not necessities. New and replacement services need to be architected, starting with the assumption that a public cloud solution
market, the growth in smartphones and tablet devices has changed the way people shop and the constant connectivity has seen a shift in shopping time and
With many purchase journeys starting on a smartphone and being completed on another device, it is imperative that the shopping experience is
addition, merchants that have adopted the mobile first strategy in both check out and payment pages are seeing considerably higher success rates
made through a smartphone or tablet during that period France French consumers made more than 600 million
Of all mobile phone owners, nearly two thirds had a smartphone late 2013 which represents an increase of 23.5%compared to a year
before. Also in terms of m-commerce turnover, Italy made a leap forward, with a growth of 37%to â 694. 4mn
Phone:++49 621 1235 184 Fax:++49 621 1235 170 E-mail: rammer@zew. de Chapter 1
was focused on †demand pull†activities such as improved mobile phone functionality, the decisions for these functions were external to the cluster.
 smartphone  apps  with  an  observation  that  †young
 phone  app  development  company  could  be  transferred  and
smartphones essentially provided email on the move and little else. Cloud computing was hardly on the radar.
data onto a smart phone to send to a health care provider. â€oethis is an example of how technology contributes to generate new
A core set of digital technologies †mobile, social, the cloud and data, among others †are transforming companies at
will be to focus closely on mobile for our market, †he says All this means that he has far more engagement with
such as cloud, mobile and analytics IT-intensive industry CIOS are more likely to hold a seat in the executive management team, offering
such as cloud, mobile and analytics IT-intensive industry CIOS are more likely to hold a seat in the executive management team, offering
such as cloud, mobile and analytics IT-intensive industry CIOS are more likely to hold a seat in the executive management team, offering
such as cloud, mobile and analytics IT-intensive industry CIOS are more likely to hold a seat in the executive management team, offering
new technologies †such as cloud, mobile and analytics †within the business, compared with just 51%of IT-intensive industry CIOS
Her work in using mobile and analytics to drive greater sales is representative of where this role is headed (see next trait for more
so you need a foundational architecture †for mobile, cloud, data applications, and so on. If you don†t, you wind up connecting
The research draws on a telephone survey of 166 information technology leaders from a range of IT-intensive
generated a raft of new mobile investment activity in global business services (& global business services centres) to manage more complex global corporate structures and activities
console (incl. handheld), PC games, online games and wireless/mobile games and video games advertising. It excludes spending on hardware used for playing games
the mobile and generally younger workforce employed in SSC/Contact Centres is attracted to the urban area that offers a range of potential employers as well as a dynamic and vibrant
an ability to empathise †as well as basic telephone etiquette. Computer literacy, language skills, ability to work in a team and leadership skills are all relevant
generated a raft of new mobile investment activity in global business services (& global business services centres) to manage more complex global corporate structures and activities
industry is highly mobile and that Ireland needs to continue to invest to ensure the ongoing
attracting and retaining skilled people, particularly internationally mobile skilled labour; and ï¿creating the conditions to foster
and mobile, wearable technology such as Google glass and cloud computing can overcome the constraints of place, time and content in education.
worth noting that more than half (56 percent) of adults in the U s as of 2013 use a smartphone
Among youth, the level of smartphone and mobile device is even higher (80 percent among the 18-34 segment, a primary college target group.
Notably, smartphone ownership is even higher among the Black/Non-Hispanic (63 percent) and Hispanic (60 percent) population
called geocaches, using a smartphone or GPS and can then share their experiences online†(Geocaching, 2014.
smartphones or tablets can be used easily as well as clicker apps and other tools for active learning are widely available at low or no cost (Socrative, 2014.
Your smartphone is watching you. The New york times. Retrieved on 2 January 2015 from http://www. nytimes. com/2013/06/09/opinion/sunday/douthat-your
-smartphone-is-watching-you. html? hp ELI. (2011. Seven Things You Should Know About First Generation Learning Analytics.
Pew Internet & American Life Project-Smartphone Ownership 2013. Retrieved on 9 june 2013 from http://www. pewinternet. org/Reports/2013/Smartphone-Ownership
-2013. aspx Socrative (2014. Socrative. Retrieved on 24 february 2014 from http://www. socrative. com /Steinkuehler, C. & Duncan, S. 2013.
as mobile phones and the Internet Ghana is ranked 103rd this year, moving up by an impressive 11 places since last year on the back
networks †where they connect their devices, such as phones and Internet modems, to collectively share resources and solve
like widespread smartphone usage For example, despite the Internet being a military-funded research project and the
In East Africa the development of M-PESA (a mobile financial payment system born out of social innovation) has become an avenue for nine million people to gain access
Smartphones, tablets, PDAS and other devices are becoming smaller faster, smarter, more networked and personal.
and geo-tagging functions on their smartphones help the research project measure global levels of light pollution,
It can also include the development of open source mobile phone alternatives such as Fairphone69 on top of which a whole
or surveys) and personal interviews (face-to-face, telephone, or in working groups. A key feature brought in by these European union-sponsored exercises was the
Innovative mobile e-government applications by SMES 4. 00 INSO-10-2015 SME business model innovation
affordable devices, such as smartphones and tablets. The Commissions is investing â 4. 4 million to support 12 different
5. 1 Emerging Mobile Transactions Businesses 5. 1. 1 SMART Communications†SMART MONEY 5. 1. 2 Globe Telecom†S g-Cash
an acronym for the firms providing â€oepost, telephone, and telegraph†services. Smile, if you wish;
The Internet and mobile phones can give farmers, fishermen, and other local producers access to market information for multiple,
A mobile phone is no substitute for clear title to land, but a mobile phone with a camera can document that specific people
live in a particular place, and this can facilitate access to land title validation. We are also seeing water
mobile phone used to document and serve as proxy for legal status Political voice: Mobile phones, the Internet,
and text messaging are all now tools of knowledge acquisition and political empowerment Repressive governments are concerned deeply that these tools are in the hands of the disenfranchised,
â€oehp, Palm face off for smartphone SME market††Business News Americas, Mexico, August 28, 2007 â€oeibm pushes SME business locally††ITWEB, South africa, August 3, 2007
If the purchase in question is a physical product such as a computer or mobile phone, it must not only be affordable, reliable,
wheels in motion for the developing world, in the form of Grameen Telecom†s shared-access Village Phone
example in Vodacom†s phone shops in South africa or Ghana Telecom†s Areeba-to-Areeba stations and mobile
phones in a host of creative and resourceful ways. 31 This has accounted for much of the horizontal growth in
At the same time, however, mobile carriers are beginning to offer a range of formal services via cell phone
Most of these services currently fall into the mobile THE ROLE OF THE INFORMATION AND COMMUNICATIONS TECHNOLOGY SECTOR in Expanding Economic Opportunity14
services. 32 The availability of these services not only encourages more people to buy phones, but can also help
ways we can make a difference. †Virgin Mobile and Virgin Money were launched in South africa in 2006 to offer simplified mobile phone
service and access to credit. Virgin Money is now exploring ways of offering banking and credit products in rural areas of the country. 47
traditional industry lines (such as providing financial services via mobile phone, or storing health information on data cards
5. 1 EMERGING MOBILE TRANSACTIONS BUSINESSES: SMART, GLOBE, AND M-PESA 26 5. 1. 1 SMART COMMUNICATIONS€ SMART MONEY 26
Telecommunications carriers are beginning to offer financial transactions via mobile phone in a number of places in the
Micro-Payment Systems and their Applications to Mobile Networks. An infodev Report. WASHINGTON DC: The International Bank for reconstruction and development/The World bank
Customers†mobile phones are their primary means of access. For a cost of P220 a year, BDO will provide a Mastercard debit card as well
5. 1 EMERGING MOBILE TRANSACTIONS BUSINESSES: SMART, GLOBE, AND M-PESA 26 THE ROLE OF THE INFORMATION AND COMMUNICATIONS TECHNOLOGY SECTOR in Expanding Economic Opportunity
Micro-Payment Systems and their Applications to Mobile Networks. An infodev Report. WASHINGTON DC: The International Bank for reconstruction and development/The World bank
can also use their accounts to shop online via mobile phone Also like SMART MONEY, G-Cash enables customers to have their paychecks direct-deposited and receive
worked with the RBA to arrange microloans enabling some of its lowest-income customers to purchase phones
Turning Cellphones into 24-Hour Tellers in Kenya. †Innovations: Technology Governance Globalization 2 (1/2): 63-81
issues like the Millennium Development Goals. †66 The company†s logic was that mobile phones could facilitate
as their businesses had already been built on the basis of rapid mobile phone expansion in Kenya †this was just the next step
M-PESA menus on their mobile phones, which are available in English and Swahili. Safaricom provides regular
offer content via mobile phone alert Building upon initial investment by IFC, IBM has invested nearly $2 million in rebuilding the SME Toolkit
In response, the partners plan to develop alternate means of access, such as mobile phones based on user feedback. 85
The Impact of Mobile phones. Vodafone Moving the Debate Forward Policy Paper Series, No. 3. London:
12. cellular-news. 2006.2.5 Billion Mobile phones In use. http://www. cellular -news. com/story/19223. php (accessed September 16, 2007
For more on the Grameen Phone model, see Sullivan, Nicholas. 2007. You Can Hear Me Now:
How Microloans and Cell Phone are Connecting the World†s Poor to the Global economy. San francisco:
Also Vodafone. n d. â€oethe impact of mobile phones in the developing world. †http://www. vodafone. com/etc/medialib/attachments/cr downloads.
Turning Cellphones into 24-Hour Tellers in Kenya. †Innovations: Technology Governance Globalization 2 (1/2): 63-81.
Mobile phones Revolutionise Banking. Article dated May 23 http://www. wbcsd. org/plugins/Docsearch/details. asp? type=Docdet&object
Mortimer-Schutts, Ivan. 2007. â€oethe regulatory implications of mobile and financial services convergence. †The Transformational Potential of M
framework to allow greater access to financial services via mobile phones in developing countries. Press release dated July 4
Turning Cellphones into 24-Hour Tellers in Kenya. †Innovations: Technology Governance Globalization 2 (1/2): 63-81.
Personal communication (telephone interview), August 3 71. Moore 1996, p. 12 72. Microsoft. n d. Local software economy case study:
Personal communication (telephone interview), August 21 77. Ibid 78. Microsoft 2007b 79. Pallais 2007 80. Microsoft 2007b
Personal communication (telephone interview), August 16 108. Chatterjee 2007 109. International Telecommunications Union. n d. Basic Information:
cellular-news. 2006.2.5 Billion Mobile phones In use. http://www. cellular -news. com/story/19223. php (accessed September 16, 2007
Turning Cellphones into 24-Hour Tellers in Kenya. †Innovations: Technology Governance Globalization 2 (1/2): 63-81
A Resource for Activists using Mobile Technology Worldwide. http://www. mobileactive. org (accessed September 16,2007
Mortimer-Schutts, Ivan. 2007. â€oethe regulatory implications of mobile and financial services convergence. †The Transformational Potential of M
The Impact of Mobile phones. Vodafone Moving the Debate Forward Policy Paper Series, No. 3. London:
The Impact of Mobile phones. Vodafone Moving the Debate Forward Policy Paper Series, No. 3. London:
-nautics, National Aerospace Laboratories, Bharat Electronics, Indian Telephone Indus -try, Hindustan Machine tools), space technology (Indian Space Research Organisa
mobile with high qualifications. Many local universities and research centres foster knowledge spillovers into industry and close research-industry cooperation
company case studies and a telephone survey among decision-makers in European enterprises from the TLS industries.
equipment (such as mobile phones), office equipment such as copiers) and data communications and network equipment (such as switching and routing
Carrier services Fixed voice telephone and data services, mobile telephone services, cable TV â 293 billion
Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
services offer features and services that are not available with a traditional phone, or are
Voip to public switched telephone networks (PSTN), 59 may have a cost that's borne by
59 The public switched telephone network (PSTN) is the network of the world's public circuit
-switched telephone networks, in much the same way that the Internet is the network of the
Programme), related to mobile personal assistance for travel information, published by ICT Results79 (see business example
A mobile, personal access device providing location-based transport information, mapping and routing, navigation and other related services
be it a mobile phone, mobile PC, PDA or in-car system. By communicating with Web-based services hosting the
large number of documents such as invoices, sales orders, photographs, phone interviews, or video news clips
a variety of channels, such as web pages, email, automated phone (Automated Voice Response AVR) or SMS
mobile phone The implemented new ICT and e-business systems have brought ALSA a lot of benefits and positive impacts, including the opening of new sales channels (mobile and internet
sales) which increase the customer satisfaction, intelligent bus seat management, cost advantages and increase in the global competitiveness of the company thanks to the
agencies), and the mobile phone sales represent 1%of ticket sales One example of the advantages of the integrated sales system of ALSA is the integration
Rannoux, responsible for e-services, 24/07/07 and 15/09/07 by phone Company internal newsletters and brochures
20/07/07, per phone Company annual report 2006 Website of Geodis: www. geodis. com E-business in the transport & logistics industry
telephone. Once the information is collected, a Saima Avandero employee has to enter it into the central system.
from the supplier†s mobile phone and directly integrating it into Saima Avandero†s database. Even if this solution should improve the current situation by reducing the
signs at the stops or provided through different channels like the Internet and mobile channels.
increasing number of telephone customers In 1992 Trafikanten put the first travel planner in place did they develop it?.
dialogue-oriented user menu on a WAP-compatible mobile phone (Wireless Application Protocol Another important benefit results from the traffic signal priority system allowing to improve
In a voluntary telephone survey, in order to achieve the targeted interview totals, it is always necessary to contact more companies than the number
unobtainable telephone numbers. Exhibit A1-6 shows the completion rate by country completed interviews as percentage of contacts made) and reasons for non-completion
telephone-or paper-based Exhibit A1-6: Interview contact protocol, completion rates and non-response reasons
1. 1 Telephone number not valid 541 31 53 299 645 38 611 1811 1. 2 Not a company (e g. private household) 82 209 6 36 327 2 57 431
2. 1 Nobody picks up phone 65 462 1061 0 440 147 112 2280 2. 2 Line busy, engaged 0 0 37 0 54 479 82 99
DREAMING integrated familiar devices-such as blood pressure cuffs, mobile phones and TV-in a single platform. The system is based on a â€oebox†installed at the user†s home and
to the benefits brought by the Internet, smartphones, and the visible and invisible computing power around us.
developed Energy Life, a web-based solution for mobile phones which makes users become aware of the power consumption
phones and adopt energy-saving behaviours. The solution uses gaming and learning tools and provides real-time feedback and advice for energy savings
in-vehicle (mobile), and whether it concerns private or public transport or both (table 4 Black and Van Geenhuizen
advanced applications, mobile (in-vehicle) applications are being integrated with the fixed applications to arrive at a better fine-tuning of the systems
the surgery, over the phone or over the internet in the way that is most convenient for
almost 4000 phones and over 2000 PCS. A system has been developed to make use of the wireless network, using wireless phones
which integrate with the hospital†s patient record There are two main routes for emergency admissions into the Hospital.
system, and send a message to the wireless phone on the on-call doctor (s) while the
From either a wireless phone or a computer screen on the ward, the medical staff will be able to see some basic details of the patient
further message is sent to the wireless phone, informing the doctor that the patient is present.
The doctor, using the phone, can acknowledge and accept the admission which lets others know they have accepted the responsibility of attending the patient.
list of â€oemy patients†is always accessible on the wireless phone. The staff on the ward
to the phone Patients can renew their prescriptions online, view test results and receive electronic
competing with other countries in the supply of iphones, but rather in the supply of final
outside of the traditional office visit, such as phone consultations or using electronic media to communicate with patients.
postal mail, phone 2 Machine transportable data †transmission of nonstandard information via basic ICT;
The complex care e-mail/telephone follow-up management fee To encourage the use of â€oee-visitsâ€, from 1 january 2008, a complex care e-mail
/telephone follow up management fee at a rate of CAD 15 (payable up to a maximum of four
two-way telephone or e-mail communication with the patient or the patient†s medical representative to follow-up case
reimbursement for complex care e-mail/telephone follow-up, direct payments to spur use of the CDM Toolkit, reimbursement of 70%of the cost of adoption and use of an eligible electronic
Phone:++4684733047 e-mail: Kjellhakan. narfelt@vinnova. se Disclaimer The views expressed in this report are those of the author
economy would benefit from a shift toward less mobile and distorting tax bases (OECD, 2010b This is because Australia is more reliant on corporate
mobile phone users almost doubled (BITRE, 2013b; 2013c). ) Electronic communications are now integral to everyday education, consumption and business activities, including
Using the telephone Travel arrangements Introducing yourself and the company/department Informal meetings Formal meetings
over 6 million new mobile phone subscribers are added per month in India (TRAI, 2007 5-Challenges of Global Innovation
Telephone subscriber maintains growth: 6. 57 million Wireless Subscribers added in May 2007, Telecom Regulatory authority of India, Press release no
phone:++60197726991; e-mail: m-maria@utm. my W. Z. Wan Omar, is with the department of aeronautical engineering
Innovative mobile e-government applications by SMES 4. 00 INSO-10-2015 SME business model innovation
A firm that is interested in developing a new cell phone, for example can break down the cell phone into the following components--receiving signals from tower
input device by searching for all possible human input devices used in other (non-cell phone products and see which ones can be used for a cell phone (e g.,
we conducted random phone interviews with four of the MEP center directors. The interviewees varied greatly in their opinion about the role of MEP in the economy
phone: 1-514-843-2015 email: dgtrembl@teluq. uquebec. ca Biographical note Diane-Gabrielle Tremblay is the Canada Research Chair the Socio-Organizational
cost of the office, material, phones, cars, documentation, including salaries for Project manager Supervisor, and eight students for seven weeks
design project costs 75 000 euros for the cost of the office, material, phones, cars, documentation
Because of the complexity of the issue, phone interviews have been chosen as the most appropriate method to enquire with key policy-makers in the countries
and used for the phone interviews. The questionnaire is produced in two versions, national and regional.
questions could be covered during the phone interview. The interview phase was completed during the months of March and April 2012 and resulted in draft filled templates submitted for comments to the
Offering a pink mobile phone in addition to a black mobile phone, for instance, already opens up a new market niche.
As a result incremental innovation is a catalyst of economic development for all firms in all countries
about two hours and were followed up by additional questions by phone when needed Comments from websites, annual reports, marketing material
Telephone:( (44 1438) 748 111 Fax:( (44 1438) 748 844 Email: wbcsd@earthprint. com Web:
ITS solutions making use of satellite positioning and mobile communications offer new opportunities for infrastructure
phones and portable navigation systems, the so-called †nomadic†devices. It is important that such systems be used
prevent or delay the adoption of new technologies, such as 4G LTE mobile broadband networks. The European union has been hampered by regulatory mandates that specified
less robust mobile communications infrastructure Labor market regulations have a large negative impact on ICT investment and the benefits
FOR MORE INFORMATION, CONTACT ITIF BY PHONE AT 202.449.1351, BY EMAIL AT MAIL@ITIF. ORG, ONLINE AT WWW. ITIF. ORG, JOIN ITIF ON LINKEDIN
FOR MORE INFORMATION, CONTACT ITIF BY PHONE AT 202.449.1351, BY EMAIL AT MAIL@ITIF. ORG,
and mobile compete Facilities-based inter-modal competition, even if limited to discrete geographic areas may have the tendency to constrain prices to reasonable levels across much larger
PSTN Public Switched Telephone Network P2p Point-to-Point; an architecture based on a single dedicated fibre
â€oethe Mobile Communications Role in Next Generation Networks: The Case of Spainâ€, 22nd European Regional ITS Conference, Budapest
â€oestate-of-the-Art Mobile Internet connectivity and its Impact on e-commerceâ€, presentation to the IMCO Committee of the European parliament, 28 june 2012, WIK and TNO, available at
only to adoption by 50%of households, we assume that there is no need for mobile to
remaining 30%of each cluster is assumed to be served (if at all) by mobile or cable This analysis (which is based solely on copper and fibre-based telecommunications
or mobile) has many implications that are probably relevant not only to Germany, but to most of the Member States.
Telephone Backbone Ring Primary Telephony Backbone Connections /Conversions Primary IP Backbone NIUCM Teleph modem Telephony Switch
areas of â€oe2+†competition, where the fixed network, cable and mobile all compete versus â€oe1+†competition, where only fixed
and mobile compete. Facilities-based inter-modal competition, even if limited to discrete geographic areas, may have the
internet accessed over legacy telephone copper and TV cable networks. †70 Rethinking the Digital Agenda for Europe (DAE
Mobile Broadband Boost, †2012 Mobile World Congress Barcelona, 27 february 2012, available at http://europa. eu/rapid/pressreleasesaction. do?
between areas of â€oe2+†competition, where the fixed network, cable and mobile all compete
and mobile compete. Facilities-based inter -modal competition, even if limited to discrete geographic areas, may have the tendency
The economic impact of fi xed and mobile high-speed networks, in: Producti -vity and growth in Europe:
State-of-the-art Mobile Internet connectivity and its Impact on e-commerce, presentation to the IMCO Committee of the European Parli
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