for innovative services and open access 4. Innovative fi nancing models Europe needs a radical new approach to
and provide services, in both the private and the public sector. Increasingly this process of combination involves consumers as participants or even instigators of this process.
products, services, processes or improved organisational or marketing strategies We use John Kao†s defi nition
volunteering and active citizenship, providing services for underprivileged and marginalised groups, with a strong focus on health and education.
delivering new services that improve the quality of life of individuals and communities. It tends to be
services, public procurement and intellectual property -that both drive innovation and are synchronised with the
and empower citizens to co-create new services. This would support the transformation of the public sector
services, not technologies •Open up procurement markets for new entrants e g. by removing the requirements for track record
resources to grow the new industries and services that will be decisive to the upturn †not if,
services and large companies 7 OECD 2009a. Summary of OECD Roundtable on responding to the economic crisis:
comes from the services that come from it and not the infrastructure itself†â€oethere is hardly any European
services and business models It will transform how people work and live by increasing both location independence
and services, with more world class hubs in Europe that are based on multi-disciplinarity, diverse partners
services. It is expected that this model must demonstrate after a few years in operation that it is
future products, services and ways of working create value. Stimulating productivity and long-term economic growth is thus as much about experimentation and
and bring experience of design, banking, manufacturing, services, high tech and low tech with experience from many countries.
â'include expertise from a range of sectors, e g. services, manufacturing, technology based, fi nance
new business models, new services, and new marketing techniques. From an economist†s perspective, one needs to diff erentiate the
products or services, including radically new markets. Radical innovations may contribute to †technological revolutions†(paradigms) and
minor changes to existing products or services and knowledge. Still, these innovations should cumulatively improve the performance of
these products or services, and thereby provide benefi ts to society Public policy may also focus upon stimulating
innovations, and synchronization of services and hardware in public services Perhaps one can say that our view is that public
policy can contribute to open processes in society. 11 This does not mean that public policy
industry, and at least another one out of four is associated in services that depend on industry as supplier or client.
customised products and services and more environmentally-friendly products The concept of innovation is also developing, in a context in which the information and
and generating new processes, products and services Europe 2020 Job creation and poverty reduction More efficient
production services. Moreover, Catalonia enjoys competitive advantages in certain industries (such as tourism, health and culture) that represent significant added value
Creative and cultural industries and key services for Catalonia, such as tourism and sport 2. Structure
In the Horizon 2020 programme, ETPS provide external consultancy services and social connection For its part, the objective of the Connect-EU network of groups is to safeguard the research and
platforms for technological services situated between research and industry. In this area of activity it is necessary to review the current map of infrastructure and science and technology platforms in
in order to provide the best services to stakeholders and support for processes involving valorisation and know-how transfer to companies, and industrialisation
Support for university groups focuses on marketing their technological services and the results of their research, with the goal of promoting the third and fourth university missions, capitalising on
provides services to the industrial fabric at the pre-marketing stage (to obtain prototypes and pre
Incentives are provided also for digital infrastructure and services for research and innovation, to enable participation in European networks,
and services with high added value that represent a substantial technological challenge and are unlikely to be completed exclusively in the
generating and implementing new ideas to improve processes, products, services and management models in order to improve effectiveness, efficiency and the positive perceptions of
It also enables the services provided to citizens to be improved (especially in the fields of health education and social
manage cities and services for citizens in a more efficient and sustainable way, whilst also
that use advanced ICT services within their process value chains to generate added value and
and services Financing ï§To strengthen the international position of Barcelona and Catalonia as a smart city and a smart region
and specialist services. Within this context, the RIS3CAT strategy pursues the goals of increasing 3. Tools and Policies
and technological mediation services, legal advice, companies specialising in human resources training, mentoring and accelerating, etc. It is vital to provide the greatest possible incentives for
marketing of sustainable technologies, products and services (for example, technologies to improve water, energy and waste management,
-Support for regulations and standards that incentivise eco-innovative products, services and technologies. For example, through the application of best available technologies and the EU€ s
-labelling and certifying products and services -Stimulating private demand for environmentally-friendly products and services (tax reductions
vouchers and programmes to increase consumers†knowledge and awareness about eco -innovative products and services,
and integrated product policies that reduce environmental and social impact throughout the life cycle 3. Tools and Policies
industry, and at least another one out of four is associated in services that depend on industry as supplier or client.
customised products and services and more environmentally-friendly products The concept of innovation is also developing, in a context in which the information and
and generating new processes, products and services Europe 2020 Job creation and poverty reduction More efficient
production services. Moreover, Catalonia enjoys competitive advantages in certain industries (such as tourism, health and culture) that represent significant added value
Creative and cultural industries and key services for Catalonia, such as tourism and sport 2. Structure
In the Horizon 2020 programme, ETPS provide external consultancy services and social connection For its part, the objective of the Connect-EU network of groups is to safeguard the research and
platforms for technological services situated between research and industry. In this area of activity it is necessary to review the current map of infrastructure and science and technology platforms in
in order to provide the best services to stakeholders and support for processes involving valorisation and know-how transfer to companies, and industrialisation
Support for university groups focuses on marketing their technological services and the results of their research, with the goal of promoting the third and fourth university missions, capitalising on
provides services to the industrial fabric at the pre-marketing stage (to obtain prototypes and pre
Incentives are provided also for digital infrastructure and services for research and innovation, to enable participation in European networks,
and services with high added value that represent a substantial technological challenge and are unlikely to be completed exclusively in the
generating and implementing new ideas to improve processes, products, services and management models in order to improve effectiveness, efficiency and the positive perceptions of
It also enables the services provided to citizens to be improved (especially in the fields of health education and social
manage cities and services for citizens in a more efficient and sustainable way, whilst also
that use advanced ICT services within their process value chains to generate added value and
and services Financing ï§To strengthen the international position of Barcelona and Catalonia as a smart city and a smart region
and specialist services. Within this context, the RIS3CAT strategy pursues the goals of increasing 3. Tools and Policies
and technological mediation services, legal advice, companies specialising in human resources training, mentoring and accelerating, etc. It is vital to provide the greatest possible incentives for
marketing of sustainable technologies, products and services (for example, technologies to improve water, energy and waste management,
-Support for regulations and standards that incentivise eco-innovative products, services and technologies. For example, through the application of best available technologies and the EU€ s
-labelling and certifying products and services -Stimulating private demand for environmentally-friendly products and services (tax reductions
vouchers and programmes to increase consumers†knowledge and awareness about eco -innovative products and services,
and integrated product policies that reduce environmental and social impact throughout the life cycle 3. Tools and Policies
-construction of innovative solutions, products and services Responsible Research and Innovation means that societal actors work together
â They can serve as centers of trade and services â They can constitute logistic platforms of trade operations between
â Extra-costs for essential infraestructures and services (eg. ICT, energy transport ï The fiction of integration due to territorial discontinuity
services to knowledge-based enterprises ï Promote interaction among firms and with universities and research centers
Figure 8-Matrix of business functions and international services...93 4 LIST OF REGIONAL EXAMPLES
entire set of input and services required for launching a new business activity. The synthesis and
Many future goods and services will be driven by KETS such as semiconductors, advanced materials, photonics and nanotechnology.
Moreover, these goods and services will be crucial in addressing the'grand societal challenges'facing the EU,
into commercialised manufactured goods and services Smart Specialisation strategies can help to address this gap between innovation and commercial
Moreover, a region should be able to identify relevant linkages and flows of goods, services and
gain insight into the results of innovation support services with the aim of improving delivery
defining environmental product or services'sectors'.'It is more interesting to calculate changes of indexes over time, indicating specialisation trends which give a perspective on
Assessment and mapping of digital infrastructures and e-communication services: existing and planned technology infrastructures (broadband networks) and other telecom-and internet-related services are
presented in the Digital Agenda Scoreboard. 21 Human resources: Attractiveness of working conditions for researchers compared with other employment
and peer review services for example. Figure 1 exemplifies a number of organisations belonging to each of the previous
business services, and management consultancy, all of which afford an overview of the regional economy. Formal recognition of the boundary spanning role,
innovation services business support and coaching Training and awareness -raising for innovation Public private partnerships for
Form and focus of innovation support services for SMES Target of support Reactive tools providing input for
advisory services, technology diffusion •Regional agencies for innovation promotion combining technology transfer with other services
•Promote innovation start-ups (business angel networks, mentoring schemes, regional seed and venture capital funds •Densification and internationalisation of regional
services Adoption of technologies Improved business performance continuing awareness and adoption of related technologies Improve the skill
New products and services based on innovation, increased quality of production Increase of research activity in a region
are key players in introducing new products/services into the market place and offering innovative solutions to the grand challenges.
-technology services, cross-sector technology integration, system and business model innovation which are today as important as the technology breakthrough innovation for SMES.
for the regional authorities to adapt their offer of support services to the demand of the different
services and tailored counselling, technology or qualified human capital, to face up to the new forms of competition that are developing in the global economy.
support services: vouchers, innovative procurement, market replication, proof of concept lead markets, 47 Key Enabling Technologies (KETS),
results) as part of the regional innovation support services •use of financial engineering instruments to promote commercialisation of promising
•Support services based on direct customised assistance o the IPR Helpdesk provides information on intellectual property issues related to
services on a commercial basis o the China SME IPR Helpdesk provides free information, first-line advice and
systems and related services that are used by research communities to conduct top-level research in their respective fields.
They can also provide complementary services and support to local firms. Spin-offs and SMES can find wider support services that allow them to better focus on their core business and on
research for the development of innovations in science parks. They are associated usually with strong networking effects and high levels of social capital.
industries (providing a range of specialised services, directly to firms) and cross-sector centres concerned with generic issues (such as product development and work in partnership
region in order to offer a range of integrated guidance and support services for projects carried out by innovative SMES, thereby contributing to regional and local development. 62 The BICS are
they are able to provide high added-value, financial and nonfinancial support services to SMES
services that create growth and jobs The contribution of the stakeholders at regional and national level needs therefore to be
innovative products and services, in cooperation with research centres and businesses. Successful mobilisation of the resources of universities can have a strong positive effect on the achievement
students, provide advice and services to SMES, and participate in schemes promoting the training and placement of high level graduates in innovative businesses.
•Advisory services for the improvement of the economic and environmental performance as well as the climate-friendliness and resilience of the farms, forest enterprises and rural
innovation of fast and ultra fast internet and interoperable services and applications DAE has set ambitious targets for high speed internet infrastructure across the Union (by 2020
applications and services Successful delivery of this Agenda will enable Europe to deliver a better quality of life through
understanding and the best leverages for the potential of digital technologies and services to meet
services spurring innovation, increased competitiveness and economic growth. For instance copyright rules are based nationally and therefore prevent the full harnessing of the digital single
cross-border delivery of egovernment services, enabling access to public sector information and multilingual services, online safety and security, intelligent energy networks and smart energy
services). ) To best harness EU funding from these various financial instruments, one of the key
challenges for management authorities is therefore to select investment models and strategic priorities that will foster the above efforts
Service Infrastructures including core service platforms and generic services •Horizon 2020:(see proposal88 How to act
Commission Services can provide specific assistance to regions which identify ICT as one of its
services dedicated to broadband roll out Regions are reminded to closely coordinate their plans with the actions included in the national
destinations, dynamic cultural institutions and services), stimulates the development of creative businesses, and supports spill over effects into the local existing industries and fuel development
''Promoting clusters','Developing ICT products and services 'Promoting entrepreneurship, ''Developing new business models for SMES','Improving the urban environment
of ICT-based cultural products, applications and services, the support to new business models for CCI SMES, etc.
R&d&i, support services, access to finance, design) can be produced outside OECD countries. Regions have thus to benchmark themselves with any other regions to assess
technological companies by supplying them with support services in the six areas below •knowledge of international market and technology demand
Figure 8-Matrix of business functions and international services Business International functions services Research Joint research
Access to equipment Establishment (FDI Innovation Joint development Proof of technological concept Proof of economic concept
themselves, and enterprises commercialising their results and services. A new RSFF facility to provide loans
consist mainly in providing support in the form of finance, infrastructure or services for R&d or
innovative products or services into the market is, however, a problem that is barely addressed or only at the end of the innovation support process
They then either procure R&d services to develop innovative solutions with pre-commercial public procurement, 126 or directly engage a public
the administrations in charge of health and care services, environment, mobility, energy housing, waste and water management do not perceive themselves as having any role to
•To financially support the procurement of innovative solutions (goods & services), through targeted and limited grants to contracting authorities
and services that are more environmentally-friendly •Enhancing international and interregional co-operation on innovation for sustainable
products, services and models) that simultaneously meet social needs (more effectively than alternatives) and create new social relationships or collaborations.
active engagement of the elderly, new services) they contribute to reshaping society in the direction of participation, empowerment, co-creation and learning
in the delivery of many services of social and economic value. In this regard, it has a pivotal role
challenges such as demographic ageing, increased demand for healthcare services, risk of poverty and social exclusion, the need for better and more transparent governance, and a more
Public sector innovation may involve notably, new or improved services (e g. healthcare at home), organisational innovation, system innovation (e g. new patterns of co-operation and
increased efficiency and the delivery of new and better quality services that respond not only to
Are there sector-specific support services/schemes foreseen 4. 4 Does the document outline measures to stimulate private R&d&i investments, for instance
4. 6 Does it include a sufficiently balanced mix of soft innovation support services and financial
and services for those who have completed their working years or who have caring responsibilities or a long-term disabilityâ€
aviation services, the green economy, retail and construction and property A strong commitment to oversight and implementation is key to ensuring the effectiveness of
Services, to Customer Technical Contact Centres, to Services sectors and activities as well as manufacturing. The attraction of FDI plays a key role in
efficiently produced goods and services can result in increased Direct Economy Expenditure and contribute to an internationally competitive
acknowledges the importance of both services and manufacturing activities to Ireland†s future economic growth, and the fact that the former distinction between these activities has
Locally Traded Services Figure 1: Sectoral Categories in Ireland Source: Forfã¡s 2. 4 Business Expenditure on R&d (BERD
Services Advanced manufacturing (including applications in ICT pharmaceuticals, biopharmaceuticals, bio processing, medical technologies, food and drink etc.;
Business and services innovation e g. financial services, educational services, etc Potential priority areas were established based on a top down process drawing on priorities
identified at EU level and internationally including horizon scanning exercises, and on a bottom up basis from national funding agencies and other stakeholders.
Services 20 •Deeper engagement between enterprise agencies and the national health system to maximise synergies between the biomedical enterprise base
Key Enabling Technologies, Manufacturing and Services Manufacturing is a crucial sector for Ireland. This sector has substantial capacity for jobs
Processes†underpin both the manufacturing and services sectors Key manufacturing sectors include ICT, Life sciences, Food and Drink, Engineering, and
and services for those who have completed their working years or who have caring responsibilities or a long-term disabilityâ€
aviation services, the green economy, retail and construction and property A strong commitment to oversight and implementation is key to ensuring the effectiveness of
Services, to Customer Technical Contact Centres, to Services sectors and activities as well as manufacturing. The attraction of FDI plays a key role in
efficiently produced goods and services can result in increased Direct Economy Expenditure and contribute to an internationally competitive
acknowledges the importance of both services and manufacturing activities to Ireland†s future economic growth, and the fact that the former distinction between these activities has
Locally Traded Services Figure 1: Sectoral Categories in Ireland Source: Forfã¡s 2. 4 Business Expenditure on R&d (BERD
Services Advanced manufacturing (including applications in ICT pharmaceuticals, biopharmaceuticals, bio processing, medical technologies, food and drink etc.;
Business and services innovation e g. financial services, educational services, etc Potential priority areas were established based on a top down process drawing on priorities
identified at EU level and internationally including horizon scanning exercises, and on a bottom up basis from national funding agencies and other stakeholders.
Services 20 •Deeper engagement between enterprise agencies and the national health system to maximise synergies between the biomedical enterprise base
Key Enabling Technologies, Manufacturing and Services Manufacturing is a crucial sector for Ireland. This sector has substantial capacity for jobs
Processes†underpin both the manufacturing and services sectors Key manufacturing sectors include ICT, Life sciences, Food and Drink, Engineering, and
networks of the future, internet services, software and visualization, media network and 3d internet, integrated systems design, personal health systems, ITC for energy efficience and
the innovation services will be used, as well as the problem of innovation competences especially at the level of the future generations †the ones that will benefit from the present
o Support for the development of services offered bu business support networks and custers to their members
Ecological Services, Fossil Energy, Gas and Electricity, Maritime Oil Extraction Machinery and Equipment Intelligent Agriculture, Automation, Mechatronics
IT&C Networks of the future, internet and services, software and visualization, networked media and 3d internet, flexible organic and large area electronics, embedded system
innovative products and services; pre -commercial public procurement •Involvement of entrepreneurial actors First online consultation
SMES introducing innovative products and services(%)13.7 2011 16 20 Revenue from licences and patents from abroad as%of GDP 0. 13
The transformation in the field of the societal know-how of doing complex products and services in
sustained â€oeportfolio†of products and services Romania produced in the state-owned companies, to a mainly private competitive structure of producing complex and diverse products.
and services Romania produced in the state-owned companies, to a mainly private competitive structure of producing complex and diverse products
services and goods producers and to identify policy measures, interventions and smart specialization niches that can help nurture their growth potential.
The World Bank†s advisory services encompass seven deliverables, which will be used by the West Region†Regional Development Agency (RDA West
the range of services offered by incubators and business accelerators, and to introduce more effective
assessment of services and goods producers in the West Region and to identify policy measures
perform a complete competitiveness mapping of goods and services producers in the West region The five reports:
activities, eco-innovation, innovative services, high value-added markets or specific research and innovation areas. Such a strategy would help avoid duplication, increasing uniformity and lack of
while improving the quality of its services and productivity 8 COM (2010) 553 13 h) Regional Policy addressing the grand challenges (such as climate change, energy and resource
task have provided a complete competitiveness mapping of services and goods producers in the West Region.
services sectors, wholesale and retail trade dominate the landscape in terms of turnover (9. 2%and 3. 8
services †prevents the use of the Taymaz et al (2011) methodology. However, the presence of foreign
it does not identify the services segments of value chains, such as R&d, design, commercialization, distribution, marketing/branding, logistics, and
after-sales services, precisely the segments that allow for functional upgrading. Second, being reliant on export data, it does not account for the domestic dimension of value chains thereby providing only a partial overview of
or other business development services 77. The World bank â€oesmart Specialization Case studies Report†has examined in detail the
and ensuring that the infrastructure and services (public and private) are there to support it,
as part of incubator services, or be provided to entrepreneurs through specialized programs at the local level
important and a key issue for EU services •Access to finance 101. Discussions with the private sector in the West Region indicate that many firms
while services are provided at county level. However, there is insufficient cooperation between regional and national authorities.
The services offered by incubators and business accelerators should be expanded While there is agreement regarding the usefulness of incubators and business accelerators,
services, such as information about the sector and the clients, assistance in drafting business plans, and advice regarding financing options
Expansion of services offered by incubators and business accelerators Support to mentorship programs Support the connection between
services, and facilities Lack of local brand products Lack of integrated tourism service packages Low awareness at the political level
CITES focus on providing technology services in specific economic sectors. These institutional arrangements have become an important part of Spain†s innovation policy.
The services offered by CITES are tailored to the particular needs of the regions and include
providing value added services to enterprises and acting as incubators for start-offs ï¿training Overall, these functions respond to the technological needs,
and higher education for the development of products and services technology transfer, and networking. The specific objectives of this investment priority are to:(
enterprises to support services and foster enterprise development 164. The technology parks already active in the region would benefit from investments in
investments in research and innovation that could generate products and services with high added value.
incorporate advanced services and technology into the production process, thereby increasing the competitiveness of the private sector.
applications, design and the eco-innovation programs and services. Priority will be given to projects that involve collaboration between businesses and industries.
tourism infrastructure in order to increase the quality of tourism services and to support the sustainable use of natural resources
promote ecosystem services including NATURA 200051 and green infrastructure. The specific objective of this investment priority is to protect
Improving access to support services for SMES, to foster their development National, local and EU funds
increasing the quality of tourism services National, local and EU funds West Regional Operational Programme
services including NATURA 2000 and green infrastructure Promote the bio-diversity of the National Parks of West region
ecosystem services including NATURA 2000 and green infrastructure IV. Priority Axis 3 3. 1 Improving skills and competences
expansion of services offered by incubators and business accelerators; support for mentorship programs; support for the connection between angel investors and potential entrepreneurs
79 all (services regarding tour-operators&booking 932 all (services regarding entertainment Table A1. 9. Construction cluster:
NACE 2 sector list Sector NACE CODES Comments Construction 41 all (country definition 42 all (country definition
services for innovative activities The key industrial areas of the West region can also be upgraded to industrial and technology
The services provided by the new structure can include: computer-aided design, contract quilting, contract yarn spinning, custom
services, custom embroidery, custom slitting specialty weaving, testing end product training and many more. These services would
offer comprehensive solutions that help improve traceability, reduce losses and improve competitiveness Efforts to support local firms should be
entrepreneurs a series of services, such as business development consultancy technology transfer support, or product certification.
the quality and standards of services 14. Pilot initiative on development solutions for the mining areas
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