telephone companies

Telephone companies

Alcatel-lucent (13)
At&t (3)
Belgacom (3)
Bell canada (1)
Bouygues télécom (2)
British telecom (2)
Cisco systems (17)
Deutsche telekom (10)
France telecom (2)
Global one (7)
Lucent (3)
Motorola (22)
Nokia (57)
Ntt (5)
Sk telecom (4)
Telecom italia (9)
Telefónica (31)
Telephone company (8)
Verizon (7)
Vodafone (23)

Cisco systems. Available at: http://www. cisco. com/CRM: Customer Relation Management CSR: Corporate Social Responsibility EC:

Some of the smartphones'companies, such as Nokia and Sony, are collecting obsolete devices from the users.

from a local market to the global one; from sustainable products to planned obsolescence and we thereby created new problems to solve.

Their offer relies on CDMA6 mobile phone voice and data communication, primarily via Verizon Wireless in the United states and Bell Mobility in Canada,

Some companies such as Bouygues telecom organize Open Days to show their innovations and get feedback from visitors.

BOU 14 BOUYGUES TELECOM, History of home automation, Domotique. Quand l'habitat devient smart available at http://innovations. bouyguestelecom. fr/dossiers/domotique-quand-l-habitat-devient-smart, 2014.

She worked in the large projects carried out with Duodecim (the Finnish Medical Society), Pfizer Finland Ltd, Nokia Ventures, Nokia Mobile phones, etc.

December 2009, published in Dutch The international expansion path of Bekaert, AB-Inbev and Belgacom, Priscilla Boiardi and Leo Sleuwaegen,

Mentoring ranges from‘light touch'standalone mentoring, such as Vodafone's Speed Mentoring initiative, to more intensive and structured approaches.

%Corporate leaders in ICT R&d investment Nokia Ericsson Canon Huawei Alcatel Lucent Microsoft Intel Cisco IBM Google-10%0%10%20

and Rába, Magna Steyer, Nokia, Nemak and Philips). Examined however from the point of view of good policy practice this case is not relevant,

and reporting on intangibles (Intellectual Capital Report), Vodafone Foundation: Madrid. Committee on Facilitating Interdisciplinary Research (2004) Facilitating Interdisciplinary Research, National Academy of Sciences, National Academy of Engineering, Institute of Medicine, USA.

and now is becoming a global one. Multinational corporations (MNCS) traditionally the most important players in the R&d scene are relocating their research activities to countries

financial institutions and telephone companies. Strengthening minority investor protections The United arab emirates strengthened minority investor protections the most in 2013/14, through a new ministerial resolution on corporate governance rules and corporate discipline standards.

) SA Debora Cenni STUDIO LEGALE E NOTARILE Alberto Chezzi STUDIO CHEZZI Simone Gatti WORLD LINE Giovanni Guerra TELECOM ITALIA SAN MARINO S

MATTEO MULARONI-IN ASSOCIAZIONE CON BUSSOLETTI NUZZO & ASSOCIATI Cesare Pisani TELECOM ITALIA SAN MARINO S. P. A. Roberto Ragini ANTAO PROGETTI S. P

IBM, Medicines for Malaria Venture (MMV), The swiss Agency for Development and Cooperation (SDC), Vodacom and Vodafone.

and Vodafone. 83 The app economy refers to the range of economic activity surrounding mobile applications.

Innovative ICT solutions for youth employment 24 The World bank Bank's infodev programme, in collaboration with the Government of Finland and Nokia, has established a network of five mlabs in Armenia, Kenya, South africa, Pakistan, and Viet nam.

Household tech names such as Google, Intel, Microsoft, Nokia and Vodafone all have a presence there,

In Kenya, Vodafone'S m-PESA mobile banking service signed up 10 million customers in three years;

or TNT's distribution of food to disaster areas. 450) Hybrid business models that combine business capacities with 3 184 THE OPEN BOOK OF SOCIAL INNOVATION social goals such as Vodafone

It is a joint partnership between Safaricom and Vodafone. Kenya was the first country in the world to use this service.

Image courtesy of Vodafone. 3 SUPPORT IN THE MARKET ECONOMY 185 454) Business engagement in service evaluation, for example the Azim Premji Foundation (and offshoot of WIPRO) financing large-scale trials

, 108,117, Venture Philanthropy 80,167-168,172, 175 Visiting 36,205 Vodafone 183-4, 219, Voting 41,65, 153-154, Volunteers 54,59, 64,74, 77,166

27e Region, The Ash Institute for Democratic Governance and Innovation at Harvard university's John F. Kennedy School of Government, The Prosperity Initiative, Vodafone, The Brixton Pound, SPICE, The Food

some create semi-autonomous corporate venture units (like Nokia; some grow through acquisition of other innovative companies as well as their own innovation (Cisco for example;

In India in March 2014, Vodafone launched its developer platform to empower the community of developers.

It allows developers to use the Vodafone platform to offer content and customised services to users.

It's not our aim to become the biggest phone company in the world it's our aim to influence the biggest phone companies in the world, Tessa Wernick, Fairphone communications director.

However, it is important to note that Fairphone do not see the phone as a solution in and of itself,

It's not our aim to become the biggest phone company in the world it's our aim to influence the biggest phone companies in the world, Tessa Wernick, Fairphone communications director.

However, it is important to note that Fairphone do not see the phone as a solution in and of itself,

According to Tarek Ghouri, director of government practice for Nokia Enterprise Solutions, the technology is available today to create compelling solutions that grow productivity;

Erkki Ormala, Nokia's director of technology policy, also acknowledges the skills gap among Europe's managers,

Also, large firms such as Nokia, Ericsson and Philips have been extremely supportive of community-based pilot projects and often play prominent roles in them.

A recent study by Telefonica indicates that over the past five years, the number of incubators and accelerators has increased at an annual rate of 29%to an overall number of 260 start-up programmes in Europe,

Salido, Sabás and Freixas (2013), The Accelerator and Incubator Ecosystem in Europe, Telefonica. Creating and aligning partnerships between companies,

Phonebloks/Motorola: 56 Phonebloks'aim is to develop a modular cellular phone to provide the opportunity to change, for example,

Motorola committed to open up its corporate R&d, using a platform for exchange with the Phonebloks community.

Motorola will provide a developer's kit to allow the community to contribute to product development.

Jorge Fernandes, Vice-president, Innovation Program Office, DSM Telefonica Wayra is an accelerator programme with a strong brand and a global approach.

Managing director, Global Affairs and New Ventures, Telefonica; Young Global Leader Getting to a draft contract needs to be a question of days,

however, require stronger early seed-stage funding as pointed out in Salido, Sabás and Freixas (2013), The Accelerator and Incubator Ecosystem in Europe, Telefonica, p. 2. 41.

See the policy recommendations of the recent report Salido, Sabás and Freixas (2013), The Accelerator and Incubator Ecosystem in Europe, Telefonica. 43.

Center Telefonica José María Álvarez-Pallete López, Chief operating officer Javier Santiso, Director, Innovation Funds, Venture and Growth Capital 60 Enhancing Europe's Competitiveness The World

Technology Pioneer Klaus Matzka, Partner, Pioneers Festival, Austria Frédéric Michel, Global Director of Public Engagement, Telefonica, Spain Jean-Yves Naouri, Chief operating officer

for Universities and Science of the United kingdom Karen E. Wilson, Senior Fellow, Bruegel and OECD, Switzerland Björn Woltermann, Vice-president, Emerging Technologies, Deutsche telekom, Germany Werner Wutscher

and in linking them with global ones. The impact of the university can extend beyond the provision of basic research but,

as well as global ones, have deep and enduring links with the coop program. Mike Lazaridis the co-CEO of Research in motion, is an active and vocal proponent of technology transfer through the Waterloo co-op program.

and as a result, local firms have to compete with global ones to attract the best students,

nanotech 49 7 BASF DE chemicals 36 7 MIT US research 45 8 Alcatel Lucent FR telecommunication 35 8 General electric

C. BE research 27 12 Motorola US telecommunication 31 13 Fraunhofer DE research 26 13 U s. Government US government 29 14 ASML

Motorola US telecommunication 326 12 IMEC BE research 150 12 Honeywell International US machinery 324 13 Fraunhofer-Gesellschaft DE research 133 13

-and nanoelectronics, including the leader ST MICROELECTRONICS, Freescale (Motorola) and NXP, but also several start-ups like Soitec, designing

In 1992, STMICROELECTRONICS, Léti-CEA and France telecom R&d joined forces for research in submicronic technologies, with STMICROELECTRONICS handling production.

Secondly, with semiconductor fabrication facilities becoming more and more expensive48, Freescale (Motorola) NXP Semiconductors and STMICROELECTRONICS setup a joint facility called Crolles 2 in 2002.

including STMICROELECTRONICS, NXP Semiconductors, Freescale, France telecom, Schneider Electric, Bull, Soitec, Atmel, Trixell, Sofradir, Sofileta, Ulis, Silicomp,

Cisco, Nokia)( Wolfe, 2002. There are two notable institutional factors that have affected the evolution of the Ontario microelectronics cluster:

Rank Name Country Sector#pat. 1 Osram*DE lighting 650 1 3m US chemicals 748 2 Alcatel Lucent FR telecommunication

91 20 Robert Bosch DE automotive 90 20 Motorola US telecommunication 89 East asia Rank Name Country Sector#pat. 1 Samsung

software 60 23 Alstom FR electronics 121 23 Motorola US electronics 59 24 Infineon DE electronics 121 24 Eaton US

Cisco systems, Ericsson, IBM, Telefonica and HP). The TSSG's commercial division has created also new companies

A number of industry partners including Cisco systems (Galway), LM Ericsson Ltd. Dublin), IBM (Dublin), Telefonica I+D (Spain) and Hewlett packard (US) are involved also.

In a recent international peer review the TSSG FAME SRC was considered to be one of the largest and strongest groupings of academic researchers in network management in the world.

Examples are the Finnish telecommunication concern Nokia or the German automobile company VW in Wolfsburg.

AISA uses a service provided by its telecommunications provider (Telefonica) to run a company network (standard VPN Virtual Private Network.

Interview (s) with Fabienne Girard, responsible for service offering and François Rannoux, responsible for e-services, 24/07/07 and 15/09/07 by Phone company internal newsletters and brochures Website

Interview (s) with Mr BAETENS, Managing director Geodis Logistics Belgium, 20/07/07, per Phone company annual report 2006 Website of Geodis:

-BT Cerner Cisco systems dabl Disease Management Systems DMF Systems ecom Ireland Garivo Technologies GE Healthcare IBM IMS MAXIMS Intel Microsoft

Also Co-chair of the Bell canada Research Chair on Technology and work organization professeur associé with Ecole nationale d'administration publique and UQAM, she has published many articles and books on employment and types of employment, job training, innovation in the workplace and work organization,

Cisco, Google, Motorola (R&d centre), IBM (R&d centre), HP, Delphi (R&d centre. Stakeholder and policy dialogues to achieve the ambitions One of the main goals of the regional authorities of the Malopolska Region is to engage citizens, especially scientists,

Motorola (Israel) Total budget EUR 3. 70 million EU funding EUR 2. 00 million Start/end 01/01/2005 31/12/2006

and Germany, Version 2. 0 (Cisco systems, Inc.,January 2002), http://www. netimpactstudy. com/Netimpact study report. pdf;

and Growth in the EU (Oxford Economics/AT&T), accessed October 3, 2013, http://www. corp. att. com/bemoreproductive/docs/capturing the ict dividend. pdf. PAGE 41 THE INFORMATION TECHNOLOGY & INNOVATION

and more so than those of the EU. Apple, HP, IBM, Motorola and other very large US producers of ICTS using displays tend to be users of existing technology,

The competitive advantage from holding patents is behind Google's purchase of portfolios of patents from IBM, twice in 2011 and also the $12 billion acquisition of Motorola Mobility.

In August 2011, it acquired Motorola mobility for $11. 5 billion. Despite this activity, some analysts believe that as the company has got bigger so quickly it is finding it difficult to maintain its success. 39 Google has insisted famously that its employees be allowed to spend 20%of their time working on projects other than their core work (Innovation Time out ITO.

‘While Skype is not a phone company, they are by far the largest provider of cross-border voice communications,

Plastic Logic then signed deals with AT&T to sell its 3g model and with Barnes & noble as retailer for the USA.

Verizon debuted the Samsung Alias 2 cellphone, with a changeable keypad made with E Ink Vizplex.

Alcatel-lucent antwoord op Ontwerpbesluit van de Raad van het BIPT van 20 december 2010 betreffende de Analyse van de Breedbandmarkten 18 Februari. 34 Alternatively,

and seems out of step with the overall European Regulatory Framework. 79 Both NTT East

Deutsche telekom writes: Cable network operators are no longer small players. They acquire every second new customer.

Alcatel-lucent antwoord op Ontwerpbesluit van de Raad van het BIPT van 20 december 2010 betreffende de Analyse van de Breedbandmarkten, 18 february 2011.

The Economist, April 12 2014, Nigeria's GDP step change. 13 Telefónica, for instance, reduced its net debt by EUR 4 819 million in 2012 after several years of sustained increases in borrowings.

Telefónica Financial Report 2012, p. 18, available at: http://annualreport2012. telefonica. com/pdf/FINANCIERO 2012 ENG. pdf. 14 For example, the cost of buying a mobile cell tower in Europe

and in Africa may not be very different, because only a limited group of large global equipment vendors can deliver it,

leading operator SK TELECOM reported that it passed the 10 million LTE subscriber mark in April 2013;

In July 2013, SK TELECOM launched the world`s first LTE-Advanced Network with speeds of up to 150 Mbit/s. In 2014, the Vice-president of the European commission for the Digital Agenda and the Republic of korea's Minister of Science, ICT and Future Planning signed an agreement to work towards a global definition of 5g

The operator Verizon had achieved 97 per cent LTE population coverage, and the majority of all data traffic is carried by the LTE network. 27 Very high increases were reported by Brazil,

and http://www. telecompaper. com/news/verizon-wirelesslte-reaches-500-markets--952458.28 http://www. rcrwireless. com/article/20121214/carriers/claro-first-launch

and Verizon in the United states, are allowing customers to pool the data consumed by different devices in a single subscription. 23 In addition,

For the details of Verizon's MORE Everything plan, see http://www. verizonwireless. com/wcms/consumer/shop/shop-data-plans/more-everything. html. 24 The details of the different‘4g'plans

In the Republic of korea, for example, SK Planet, a subsidiary of SK TELECOM, uses big data to help its parent company to cut churn

Telecom italia initiated a similar challenge, making data from the territories of Milan and the Autonomous Province of Trento available to researchers for analysis. 31 It has gone,

In both the Orange and Telecom italia cases, researchers had to go through an approval process in order to gain access.

Endnotes 211 Measuring the Information Society Report 2014 18 Comments by SK TELECOM CEO Jinwu So to Mobile Asia Expo attendees-http://www. lightreading. com

Telecom italia access lines, ULL, Virtual ULL, Naked DSL, Wholesale line Rental, Fiber, Public Telephony. 17) The number of fixed public payphones is as of March

Telecom italia access lines, ULL, Virtual ULL, Naked DSL, Wholesale line Rental, Fiber, Public Telephony. 12) The number of fixed public payphones is as of March

however, considered that British telecom operated a hoster in providing Usenet newsgroups (in the case Bunt v Tilley.)

the mobile phone industry, the digital amplifier industry, the open source software industry, the mobile operating system Android, the biopharmaceutical industry, Procter&gamble, Italcementi, Deutsche telekom, Innocentive, Roche or the Dutch special

Sometimes, strategic partnerships are established (e g. with multinational enterprises such as Deutsche telekom AG or Daimler Benz AG) to circumvent the temporal fixation of academic-driven labs. Usually,

The Technical University of Berlin and the Deutsche telekom Laboratories (T-Labs) founded the lab in 2005.

The projects lead to joint patents, subsequent projects, spin-offs and consultancies for enterprises (particularly for Deutsche telekom.

Large multinational enterprises such as Deutsche telekom AG, Deutsche Post AG, Otto Group, Bertelsmann AG, Axel Springer AG, Prosiebensat. 1, Microsoft and Google

It is impressive that the fathers of both authors of this paper both are still using simple Nokia mobile phones.

'Pia Erkinheimo-Mennander, Head of Innovation Crowdsourcing at Nokia, explains (3: innovation failure rates have reached as much as 86 percent,(4) primarily because of the lack of end-user adoption;

and the Baltic states as well as to Boston and San francisco. No more Nokias The student revolution was part of a wider reconsideration of the proper relationship between government and business.

But it was speeded up by Nokia's problems. Finland had become dangerously dependent on this one company:

in 2000 Nokia accounted for 4%of the country's GDP. The government wanted to make the 52 O P E N I N N O V A t

including 300 founded by former Nokia employees. Microtask outsources office work. Zen Robotics specialises in automating recycling.

The fashionable argument now is that Nokia's decline is‘the best thing that ever happened to this country'.

used to be Nokia's R & D centre. The mood reflected in the summer of start-ups can be found across the region:

which often compete on the market Siemens, Ericsson and Nokia. EIT ICT Labs leads a collaborative effort to work on industry standards.

including Deutsche Telecom, Orange, Atos, Telefónica and Nokia Solutions and Networks, as well as actors from vertical application sectors, like Technicolor, BBC and Disney.

IBM, Nokia, Google, Facebook, Microsoft, Apple) show, the platform owner potentially gains substantial advantages in terms of value creation and market dominance.

For example, an essential part of Nokia's success was built on this approach and close collaboration. The research-innovationbusiness process makes it possible for researchers Figure 8:

This project is a collaboration between the city of Amsterdam, Philips Lighting, Cisco systems, Alliander and the Intelligent Lighting Institute.

the game Snake on your Nokia phone or the newness of ecommerce in the previous millennium,

December 2009, published in Dutch The international expansion path of Bekaert, AB-Inbev and Belgacom, Priscilla Boiardi and Leo Sleuwaegen,

In the IT hardware category, just four companies, from Finland (Nokia), Sweden (Ericcson), France (Alcatel) and Germany (Infineon Technologies) are recorded against six in the USA (Intel, HP, Cisco, Motorola, Texas instruments

where Nokia dominates several segments of the market and Ericcson is a large player (Santangelo, 1998;

Diogo Vasconcelos (Chair), Distinguished Fellow, Cisco systems International Dr Anne Stenros, Design Director (Vice president, Design), KONE Corporation Gianfranco Corini, President, NEXT

The members are Diogo Vasconcelos (Chair), Distinguished Fellow, Cisco systems International Gianfranco Corini, President, NEXT-Ingegneria dei Sistemi S. p. A Jan Lamser, Member

, Daimler, Deutsche Post DHL, Deutsche telekom, Evonik, Qiagen, RWE Innogy, Tengelmann and Carl Zeiss. Its main goal is to provide a high tech Seed Fund aiming to enable start-ups to take their R&d plans through to the preparation of a prototype,

Motorola, Nokia or Ruwel in research-development centers in Romania are relevant for illustrating the potential of research-development sectors and ICT in Romania.

and considered to be one of the largest worldwide. 62 Enel has partnered with Telecom italia and Electrolux for a communications platform for a home area network that will allow for value-added services.

tecnología específica-Tema Prioritario 03, Transferencias de tecnología y mejora de redes de cooperación-Tema prioritario 10, Infraestructuras telefónicas-Tema

Infraestructuras telefónicas (incluidas las redes de banda ancha) 13: Servicios y aplicaciones para el ciudadano (servicios electrónicos en materia de salud, administración pública, 14:

de 900 MHZ, se establece que Telefónica debe invertir 80 millones de euros en infraestructuras de comunicaciones móviles mediante sistemas

A Vodafone En la banda de 800 MHZ los operadores que resulten adjudicatarios y que dispongan de 10 MHZ pareados en la banda de 800 MHZ deberán completar

Deutsche telekom and Siemens to initiate the High-tech Gründerfonds. The amount of capital provided by the fund's investors totalled EUR 272 million.

therefore, at pursuing both radical and incremental social changes. 5. Is social entrepreneurship a local phenomenon or a global one?

NTT Laboratory, The Future is Here, CHI, April 1-6, 227-228. Argote, L, . & Ingram, P. 2000).

%Nokia, Finland(-15.1%;%Pfizer, US(-14.0%).%)Among the top 100 group, 30 companies have doubled at least their net sales

Nokia, Finland and Vale, Brazil. The R&d intensity of companies in the top 100 (6. 4%)has increased slightly due to a higher rate of increase for R&d (6. 2%)than for net sales (5. 7%).The EU companies in the top

14353.2 SYNTHES INC. SHAREHOLDERS 14/06/2012 Acq. 100%GOOGLE 9758.0 MOTOROLA MOBILITY SHAREHOLDERS 22/05/2012 Acq. 100%NESTLÉ SA 9125.7

/2012 Acq. from 49.9%to 100%CISCO SYSTEMS 4070.5 NDS GROUP LTD NEWS CORPORATION 31/07/2012 Acq. 100%GENERAL ELECTRIC 3234.6 AVIO SPA'S AVIATION BCV

%NOKIA 1700.0 NOKIA SIEMENS SIEMENS 07/08/2013 Acq. from 50%to 100%IBM 1559.0 SOFTLAYER GLOBAL INNOVATION 08/07/2013 Acq. 100%ORACLE

In the non-EU group, eight companies left the top 50 (Fujitsu, Matsushita Electric, NEC, Motorola, Nortel Networks, Wyeth, Delphi,

or more places but remained within the top 50 include Siemens (now 17th), IBM (now 21st), Ford motor (now 23rd), Ericsson (now 28th), NTT (now 49th), Hewlett-packard (now 44th),

and Nokia (now 22nd). Best performers among the top 100 Among the top 100 group, 14 companies have increased simultaneously R&d

NTT Japan 49. ALCATEL-LUCENT, France 48. PEUGEOT (PSA), France 47. AMGEN, USA 46. APPLE, USA 45.

HEWLETT-PACKARD, USA 44. CANON, Japan 43. TOSHIBA, Japan 42. BOEHRINGER INGELHEIM, Germany 41. TAKEDA PHARMACEUTICAL, Japan 40.

NOKIA Finland 21. IBM, USA 20. GLAXOSMITHKLINE, UK 19. PANASONIC, Japan 18. CISCO SYSTEMS, USA 17.

SIEMENS, Germany 16. HONDA MOTOR, Japan 15. SANOFI-AVENTIS, France 14. ROBERT BOSCH, Germany 13. GOOGLE, USA 12.

13 18 CISCO SYSTEMS up 13 19 PANASONIC up 128 20 GLAXOSMITHKLINE dow n 9 21 IBM dow n 12 22 NOKIA dow

n 22 46 APPLE up 109 47 AMGEN up 9 48 PEUGEOT (PSA) dow n 10 49 ALCATEL-LUCENT dow n 32 50

NTT dow n 29 Table 2. 2 R&d ranking of the top 50 companies in the 2004 and 2013 Scoreboards.

%)The EU companies'negative profitability of the Technology Hardware & Equipment sector(-1. 1%)is mostly due to large losses incurred by Nokia, STMICROELECTRONICS and Alcatel-lucent.

Nokia accounting for nearly 74%of Finland's R&d in the Scoreboard. The analysis of 10-year trends of R&d and economic results for companies based in Germany,

Similar cases occur in Finland where Nokia's R&d investment accounts for almost 74%of the total R&d by Finnish companies and in Ireland with Seagate The 2013 EU Industrial R&d Investment Scoreboard

and Manfred Hauswirth7 1 Synelixis Solutions Ltd/TEI of Chalkida, Greece zahariad@{synelixis. com, teihal. gr} 2 Alcatel-lucent, Belgium dimitri. papadimitriou@alcatel-lucent

. com 3 Nokia Siemens Networks, Germany hannes. tschofenig@nsn. com 4 SAP, Germany stephan. haller@sap. com 5 Center of Research

Nokia or Apple controls both the device and the content server, Nokia Ovi or Apple App store.

ADVA 14 Alcatel-lucent 15 Telef'onica I+D 16 Telekomunikacja Polska 17 Indian Institute of technology, Bombay Abstract.

{joe. m. butler, michael. nolan}@ intel. com 2 Telefónica Investigación y Desarrollo, Spain, juanlr@tid. com 3 SAP AG, Germany

and execute different tasks with core mobile network systems that are behind Telefónica Software Delivery Platform (SDP).

and Jan Pettersson5 1 Telefonica I+D, Madrid, Spain {jmhm, bernat}@ tid. es 2 University of Cantabria, Santander, Spain {luis, jgalache}@ tlmat. unican

and developed by Vodafone and its Kenya subsidiary, Safaricom. The service is available to all Safaricom subscribers,

or TNT's distribution of food to disaster areas. 450) Hybrid business models that combine business capacities with 3 184 THE OPEN BOOK OF SOCIAL INNOVATION social goals such as Vodafone

It is a joint partnership between Safaricom and Vodafone. Kenya was the first country in the world to use this service.

, 108,117, Venture Philanthropy 80,167-168,172, 175 Visiting 36,205 Vodafone 183-4, 219, Voting 41,65, 153-154, Volunteers 54,59, 64,74, 77,166

, Miroglio, Oerlikon Graziano, Perfetti, Pirelli, Prysmian, Rolex, Saipem, Snam, Sorgenia, Telecom italia Terna, Unilever, Vodafone and Wind.

For the public sector: Agenzia per l'Italia Digitale, Comune di Milano and Consip. I would especially like to acknowledge all the people that have supported me during these years with insights and suggestions.

The case analyzes how Nokia, the Finland based global telecommunications company, has faced with these challenges.

Indeed, effective collection and use of data is strategic to Nokia for understanding and improvement of users'experiences with their phones and other location products/services.

Nokia leverages data processing and analytics to build maps with predictive traffic and layered elevation models

Considering the case study, Nokia aimed to have a holistic view on people interactions with different applications around the world,

Furthermore, Nokia had to face the cost of capturing petabyte-scale data using relational databases. As a consequence

and Hadoop at the core of Nokia's infrastructure. POINT OF ATTENTION: Big data ask for a clear understanding of both IT Portfolio and data asset,

The resulting infrastructure allows data access to Nokia's employees (more than 60,000), and efficiently moving of data from, for example, servers in Singapore to a Hadoop cluster in the UK data center.

Nevertheless, Nokia faced also the problem of fitting unstructured data into a relational schema before it can be loaded into the system,

In 2011, Nokia put its central CDH cluster into production to serve as the company's information core.

GE charged William Ruh from Cisco systems to lead the center, developing software and data science capabilities for GE's Big data domain of interest(‘the industrial Internet').

Cloudera (2012) Nokia: using big data to bridge the virtual & physical worlds 34. Consultancy T (2013) Big data case study:

High bandwidth telecommunication networks Comcast, AT&T, Verizon, etc. Big data Amazon's Dynamo, HBASE, Google's Bigtable, Cassandra, Hadoop, etc.

focusing on a country experience instead that a global one. Sodicam is a subsidiary of Renault Italy specialized in the sale of spare parts, accessories and products to post-sale,

and implemented with Vodafone a Sales force Automation mobile app for ios based tablets (ipad). The goal of the solution was to provide more useful information to sellers to increase the effectiveness of the sales (historical data on the customer, complete catalog, real time inventory, etc.

The case is based on an experience from Optism 34,35, a permission mobile advertising solution from Alcatel-lucent,

in collaboration with Alcatel-lucent enabled by Optism. The service, called Easyadz, at its launch in the beginning of 2012 had more than 800

Renault (2013) La app‘‘Vodafone saleforce solution''per Renault è tra le finaliste del‘‘Mob App Award Business''a Smau Roma 2013.

Alcatel-lucent (2012) Etisalat Nigeria introduces permission-based mobile advertising to over thirteen million customers using Alcatel-lucent's Optismtm.

News Releases. http://www3. alcatel-lucent. com/wps/portal/!/ut/p/kcxml/04 sj9spykssy0xplmnmz0vm0y Qjzkld4x3txdul8h2vaqaurh yw!!?LMSG CABINET=Docs and resource Ctr&lmsg content file=News releases 2012/News article 002688. xml.

Under this point of view, it can be useful to consider the Nokia's case as discussed by 40.

Nokia works in the international telecomm market, producing mobile devices, providing services and solution for worldwide dynamics

Inside Nokia's organization, benchmarking is used in order to support and guide all the development and innovation activities in many sectors (i e. logistic,

As a consequence, Nokia's employees were able to enhance their capabilities in sharing and finding useful information through social media, opening new conversations about strategically or relevant arguments.

as shown in Nokia's case, social media can be used proactively in order to improve the benchmarking process. 84 4 Social Listening 4. 7 Summary This Chapter shows the main characteristics that marketing intelligence activities can assume in the current competitive environment,