green ICT applications and software; green financial services; green tourism; green agri-food and green transport.
Cross sectoral‘subsectors'include green ICT applications and software; green financial services; green tourism; and green transport.
efficient energy use and management, water and wastewater treatment, waste management, recovery and recycling, green ICT applications and software and environmental consultancy.
The region's traditionally strong engineering and manufacturing base and competency in software development has seen also a growth in a variety of sub-supply
Dataworks (Waterford based Irish software company providing manufacturing control systems and Eirgen (Waterford based Irish pharmaceuticals company specialising in formulation development and clinical trials supply services.
the 35 ICT Software & Services are considered separately below SOUTH EAST EMPLOYMENT ACTION PLAN FORFÁS availability of skilled people as against a tighter labour market in Dublin,
A detailed overview of the trends and opportunities in Business Process Outsourcing and Shared Services type activities is contained in Section 6. ICT Services & Software
What has been termed‘The New Software Economy'36 sees a number of trends that provide both opportunities and challenges for software companies,
more efficient ways of paying for software Vendors responding to these demands by embracing new delivery and pricing models, such as software as a service (Saas), infrastructure as a service (Iaas), platform as a service (Paas);
and software on demand The emergence of the networked value chain, a distributed business model where different value adding activities are carried out where they can be done most efficiently
and cost-effectively 36 Enterprise Ireland (2009) Best Connected-Software from Ireland-A strategy for development of the indigenous software industry 2009-2013 42 The application of software technologies (such as
Key Assets The dominant activity in the South East region within the ICT sector is software development.
However, with the exception of the Sun Life Financial software development centre based in Waterford,
The two Institutes of Technology in the region have developed strong education and research programmes in software development.
undergraduate courses are focused on software development, games development and IT systems management. Its applications software and networks research programme (Gamecore) is focused on industry relevant research under a number of themes, such as networks, games engines and development,
and serious games for strategy, sports and health. WIT also delivers strong undergraduate and postgraduate programmes in software development.
Based on its excellent track record in telecommunications software and systems research, through the TSSG Group, it is the first of the Iots in Ireland to lead an SFI funded Strategic Research Cluster (FAME Federated
Autonomic Management of End-to-end Communications Services. The TSSG's main area of research is communications software services
and it has developed strong expertise in the areas of distributed systems and service oriented architecture. The TSSG's commercial division has created also new companies
The companies typify the kind of activities associated with the‘new software economy'and include: Nubiq mobile website generation and personalisation;
Realising Potential The Institutes of Technology in the region have adopted a focused approach in the area of software development
HP manufacturing and software development) and/or are using Ireland as a base to address overseas markets 48 Nelsonhall Global BPO Market Forecast:
the centre for Telecommunications Software and Systems Group (TSSG) is a major source of research strength for the region and nationally.
Its research focus is on the dramatic changes occurring in the telecommunications software industry, and on the wider converged communications industry, particularly in managing networks and in developing innovative new services for those networks.
and software HPSUS who wish to locate in the South East. Today there are over 18 companies employing 114 people.
Industrial design and product innovation (Designcore), interactive applications software and networks (Gamecore), geo-environmental technologies (Geocore) and software development (the IT has collaborated with Unum in relation to the development of a software
and the US for students pursuing the four year BSC (Hons) in Software Development at IT Carlow.
HR and recruitment services Irish UNUM Carlow Services centre Foreign State street Kilkenny Fund administration and services centre Foreign Mycroft Waterford Financial services/Software.
Newly established Irish base Foreign Citi Hedge fund Services Waterford Hedge fund administration services Foreign Sunlife Information Services Waterford Software development, business administration
In the mid-1980s the educational pioneers such as Wayne Danielson of the University of Texas wrote software for journalism and communication education.
Appropriately enough, the students introduced the instructor to the particular e-groups software tool they used for online collaboration.
Software such as Daqri 3d allows the reader of a magazine to point her or his mobile device at an AR enhanced image in the magazine and access the embedded AR content.
, computer hardware, computer software, and personnel)( Krishnan and Sriram 2000). Over time, firms that invest more than their competitors in IT tend to realize greater returns from the marketplace (Bharadwaj 2000.
In particular, Cooper (1998) highlights that due to advances in computer technology, the declining cost of systems and improved software and technological sophistication of the workforce, no longer are reserved adaptations for the technologically elite,
hardware, software, and personnel) relative to other competitors within the same industry. Drawing upon a scale developed
41 37 Developing and testing hardware and software for an Internet of Energies Integrating grid operation and electronic marketplace Gaining knowhow on interoperability,
developers and social entrepreneurs are innovating with cheap open hardware, open source software, open knowledge, data storage and analytics and are producing valuable data about people, the environment and biometric and sensor data.
This vision requires more investment in fundamental research to promote net-neutrality, strong encryption, banning of trivial patents, open standards and free software together with the multi-stakeholder governance model.
Lowcost home 3d manufacturing tools (3d printers, CNC computer numeric control machines), free CAD/CAM software, like Blender, 123d or Sketchup,
Interesting trends are emerging at the intersection between open hardware, DIY culture, open source software and open data.
free CAD/CAM software and open source designs are now giving innovators better access to tools, products,
create visualisations using the Openspending software and to use the Openspending API. Although the Openspending project has a strong focus on government finance,
a nonprofit tech company that specialises in developing free and open source software for the collection, visualisation and interactive mapping of information.
open data, free and open software and open hardware. Github, the collaborative service for open software developers, is revolutionising the way code is built,
which can be programmed with open-source software tools by the user. The idea is that anyone should be able to turn an Arduino into a simple electronic device such as a light switch and sensor.
CITIZENS ENGAGEMENT AND FEEDBACK 6. Net Neutrality and banning software patents Banning software patents and defending Network Neutrality will keep bottom-up innovation feasible and affordable.
Software packages that are patented can be expensive, and less accessible to potential individual innovators. Also the Internet needs to continue to be a neutral space where creativity can continue to flourish. 7. Gender Equality in DSI Promote gender equality and empowerment of women through ICT in DSI by tackling things such as criteria for funding
and software with experiments to discover better ways of delivering healthcare or reducing carbon emissions.
(i e. free and open source software) can be obtained at a lower cost with a better quality from reliable suppliers,
In effect, open source software should be easy to acquire from government at all levels. Open source procurement As an example, in 2004, the UK government launched
and all public-funded software should use open standards. For a definition of open standards, see Openstand Principles48 Public sector information should be made available under an open knowledge license
as is done today by Fablabs with the Fabacademy, by Hacklabs and Makerspaces with free software and open hardware training,
using analytics software to test demand. Financial Value: There has to be a market for the venture to be sustainable
http://ec. europa. eu/internal market/publicprocurement/modernising rules/reform proposals/index en. htm 34 http://www. nycedc. com/service programs-entrepreneurs 35 http://www
ICT-based e-Infrastructures (networks, computing resources, software and data repositories) for research and education; and any other entity of a unique nature essential to achieving or enabling excellence in research.
The Commissions is investing €4. 4 million to support 12 different organisations across seven countries to identify just how well this new software works.
two are research-oriented Software Park Hagenberg (SWP) and Research and Training Centre for Labour and Technology Steyr (FAZAT).
The technology centre which is most explicitly R&doriented is the Software Park Hagenberg (SWP), located close to the capital of Linz.
and research centre for software development, industrial mathematics, and related services, exclusively focusing on this technology field.
and belong predominantly to software, data processing, and consulting services. There are hardly any manufacturing companies and only a few high-tech firms.
and services (frequently software) while only 19 belong to the metal-and-steel industry, metal products, plastic products,
Specialised suppliers such as engineering or software industry frequently carry out product innovations, often together with customers.
The authors use the software agglomeration in Dublin and the IT-sector in Tampere as examples to demonstrate how the agglomeration process is contingent on local resources and processes.
space technology (Indian Space Research Organisation) and IT (esp. international computer hardware and software enterprises that have operations in Bangalore).
Bangalore's software cluster owes‘its origins and growth to increased cross-border flows of labour,
and Silicon valley one that could play an important role in upgrading the Indian software industry in the future.'
, free trade area and establishment of the‘Software Technology Park')so that the support reached the beneficiaries directly (Balasubramanyam and Balasubramanyam 2003.
The software cluster in Bangalore. In: J. H. Dunning (ed.:Regions, globalization, and the knowledge-based economy.
Innovation in Small Scottish Software Firms. In: Entrepreneurship & Regional Development 12 (3), 217 244.
50 3. 3. 3 Use of Open source Software...53 3. 3. 4 Deployment and implications of RFID technology...
(EU-7) weighted by employment Use of specific software systems for transport & logistics management Specific software solutions for the TLS sector, such as Cargo Handling Technology,
CRM (customer relationship management) systems, a comprehensive software to capture, storage and analysis customer data in an integrated way, is used not yet widely in the TLS sector (see Section 3. 6. 3).%Companies*accepting
System and application software €76 billion IT services Consulting, implementation and operations management €140 billion Carrier services Fixed voice telephone and data services, mobile telephone
This has changed with the introduction of warehouse management system software. Warehouse management systems (WMS) assist managers in tracking products throughout the entire storage and distribution process.
and by the software controlling the communication (i e.,, the protocols. An Intranet is a specific application of the internal computer network
User skills cover the utilisation of common generic software tools and the use of specialised tools supporting business functions within industries other than the ICT industry. 63 There are companies-usually medium and large-sized firms-that can afford employing ICT practitioners,
The IM@GINE-IT personal assistant is a small additional piece of software that will run on any mobile device
and interoperability by and for SMES. 3. 3. 3 Use of Open source Software The open source model Open source software (OSS) is computer software
and improve the software, and to redistribute it in modified or unmodified form. Open source is cited frequently as one of the most important movements in modern software creation.
Related projects are supported by the European Commission82 and almost every further and higher education institution makes use of open source software.
The promise of open source is better quality, higher reliability, more flexibility, lower cost, and an end to predatory vendor lock in.
or redistribute the open-source software. OSS includes software with source code in the public domain and software distributed under an open-source license.
It is developed often in a public, collaborative manner and is the most prominent example of open source development
and often compared to user generated content. The cost of immediate acquisition to the end-user is usually minimal;
this is because the right to freely redistribute the software makes selling licences for copies of open source software an unlikely business proposition.
for the prohibition to store goods together or for the optimal Networked Enterprise Applications and Software, FP6 508011),
Networked businesses and government set out in the IST 2003-2004work programme of FP6. 82 The European commission has taken several strides towards encouraging the development of open source software.
In October 2006, it granted €3m towards a project, called SQO-OSS, to test the quality of open source software.
disclosure of all documents and the source codes of a software project as well as a permanent communication between all participants.
This system is designed with modern software technologies and tools with the aim to create a widely accepted WMS with well-defined interfaces
The interface to SAP-systems will be certified for mywms. 83 Deployment of Open source Software Deployment of open source software should follow the same pattern of evaluation of needs
testing, and acquisition from a supplier and so on as would be used with proprietary software. The cost of deploying and supporting software,
whether open source or closed source, is very often much higher than the simple cost of licence acquisition,
In comparison with proprietary software OSS is more inexpensive in acquisition and use (total costs of ownership
www. mywms. org/export/sites/default/introduction/downloadgallery/mywms beschreibung en. pdf. 84 Joint Information systems Committee (JISC),(2006) Open source Software briefing paper
The availability of the source code supports a high innovation grade, next to more efficient maintenance of the software which will result in a more effective effort by ICT experts.
and the cost of deployment and also the potential impact on the rest of the software that they are expected to integrate with.
OSS doesn't exclude the use of proprietary"closed source"software. The owner of a closed system can let his programme cooperate with opensource software;
after all he has access to the complete source. The opposite-closed source code, not able to cooperate with other programs-is more common than an exception in the world of modern IT.
A recent research has found that almost 40%of European companies already use some type of open source software,
Special emphasis should be put on the deployment of OS Software in micro and small enterprises
Companies using Open source Software 8 9 21 28 10 13 32 41 21 24 30 47 05 10 15 20 25
One of them is the ability to adapt software for local needs. Proprietary software companies are concentrated usually global
in a few parts of the world. This is the nature of the software market, which, thanks to network effects and proprietary standards tends towards natural monopolies. 87 Also,
as is the case in the TLS sector, many large corporations are now deploying Open source products at the heart of their IT,
A digital signer will require software, and will probably have to pay a certification authority some price to issue a certificate.
Persons relying on digital signatures will incur expenses for verification software and perhaps for access to certificates and certificate revocation lists in a repository.
Economic impact of open source software on innovation and the competitiveness of the Information and Communication Technologies (ICT) sector in the EU. Final Report. http://ec. europa. eu/enterprise/ict
(or set of computer programs) used to track and store electronic documents and/or images of paper documents.
A typical ERP system will use multiple components of computer software and hardware to achieve the integration.
Sectoral e-Businesswatch (Survey 2007) E-business in the transport & logistics industry 62 In 2007, about a fifth of firms (representing about 44%of sector employment) in the TLS industry reported the use of software solutions
or internet-based services for eprocurement (see Exhibit 3. 4-1). This shows that there is a gap between the percentage of companies placing at least some orders online (41%)and those that use special software for this (20%).
%It can be assumed that companies without such software place orders mainly through websites or extranets of suppliers,
It is interesting to observe that the percentage of firms with special ICT systems for e-procurement is more than three times (20%)than those firms with an ERP system (6%).SCM software can help companies from the TLS industry to match supply
The solution is based on a software solution that allows automating the exchange of documents between customers
This software is linked to the internal information system of CEMAT, an Italian company specialised in combined transport of containers,
For those companies, a possible explanation is that many companies have software for managing their inventory and supplies internally,
%firms using SCM software/sharing information on inventory levels with suppliers (2007) 4 8 22 38 8 16 36 6 0 10 20
Customer service management Procurement Product development and commercialisation Manufacturing flow management/support Physical distribution Outsourcing/partnerships Performance measurement SCM software is intended
of which have their own specific software. Some vendors have assembled these different chunks of software together under a single solution,
but the development of a complete package that is right for every company is a big challenge.
The detailed setup and processing within a WMS can vary significantly from one software vendor to another;
improving customer services Hupac The case study about Hupac, Switzerland (see Section 5. 8) deals with the integration of a software management (GOAL) system with GPS train control (e-train.
CRM software suites are quite expensive and require intensive organisational preparation to be introduced effectively in a company.
Open source Software. The use of OSS seems to be correlated positively to the size of the company in employees.
and software correlates with innovation activity of firms("conduct), "and whether there are any significant links between innovation activity("conduct")and turnover growth("performance").
115 For the econometric estimation, the software package Frontiers 4. 1 was used (Coelli, 1996. E-business in the transport & logistics industry 103 With respect to the significance of the estimated parameter values we observe that except of the ICT capital stock and medium-skilled labour intensity,
The most obvious example of investments in complementary assets include investments in software, training and organisational transformations that accompany ICT investments.
and follows all steps of the new process in a way specified in the software design. The copy-exactly strategy is particularly beneficial
Software endowment index that comprises of software applications used by a firm. The index includes the following applications:
ICT use and organisational change Independent variable a Coefficient Standard Error Infrastructure index (A2, A3, A4) 0. 000 0. 002 Software index (A6, A7, B1,
Software use and IT practitioners drive organisational changes: The intensity of ICT applications and in particular IT-skilled employees are the major drivers of organisational changes.
E-business in the transport & logistics industry 113 skills combined with innovative software that enable firms to rearrange their operations
Integrated software management with GPS train control at Hupac, Switzerland. Discussion of challenges and success of the application of an innovative IT solution that manages transport information in real time
accounting and payroll software; panning; garage software for management. A practical example of applications enabled by the company-wide integration of data flows is a new timetable
which manages the timetables of all individual workers and automatically links these data to the payroll application.
when it will be integrated fully (with the new software version operating). The centralised information system has also a positive impact on data security.
a Sage software solution for the accounting, as well as a global transport management solution. AIT implemented a first transport and warehouse management solution in 2000.
E-business in the transport & logistics industry 129 The solution that has been developed is composed modular software of the core Solulog solution
For a nationwide system, a unitary hardware and standard software architecture has been chosen to offer long-term benefits, like improved technical support, technical operating services and reduced TCO (Total Cost of Ownership.
Oracle RDBMS software and Practical Automation thermal printers, verified for more than 7 years in real-time operation and being the architecture of an accepted system.
and software) as well as the design and provided real data to determine the transaction volumes needed to operate such a system.
From 2000 to 2004 a new version of the software solution was designed by the CFR information technology team
20 million euros for the hardware including the services and 5 million euros for the application software and deployment.
CFR Informatica Feroviara managed the software development, the infrastructure setup and the deployment of the solution.
as well as hardware and software for the four deployed eservices. Maintenance cost for the portal is about 11000 Euros per month.
an software that manages transport data in real time, coordinating all phases of intermodal traffic. GOAL is connected to e-train, an innovative GPS train control system.
The need to control train movements with railway partners that use different monitoring systems in a context of an ever enlarging network has led to the creation of an integrated software management system with GPS train control The main driving forces for implementing this combined solution (GOAL
The implementation phase has taken 8 months most of it being the software implementation, followed by a 4-months test phase.
The overall cost for the solution including software, hardware and implementation were approximately 100.000 Euros.
specialised in traffic system GPS (hardware and software) and intelligence traffic systems. This firm was in charge of the integration and implementation of the system,
Goal (Global Oriented Application for Logistics) is integrated an software designed by Hupac that coordinates intermodal transport from booking to billing.
This information is integrated then automatically within the Goal software, providing a constantly updated situation of the progression of each train.
E-business in the transport & logistics industry 162 The server where the Goal software is stored at is connected fully to the Hupac central system.
which was developing the software. The project commenced with a 6-months analysis phase for defining the application needs,
The software developed is running on a WINDOWS NT 2000 server that is managed in house. 15 terminals are connected to the system.
The FRIDA solution is based on software, entirely developed by Nordic Port. It is based a web system,
especially the development of affordable ERP systems for SMES Improve dialogue and cooperation with software providers.
"The use of SCM software is limited also very among smaller companies (6%).Against this background,
A Computer programme for Stochastic Frontier Production and Cost Function Estimation, Centre for Efficiency and Productivity Analysis, University of New england, Armidale, Australia.
Joint Information systems Committee (JISC),(2006) Open source Software briefing paper, http://www. jisc. ac. uk/publications/publications/pub ossbp. aspx.
Economic impact of open source software on innovation Verdoorn, P. J. 1949), Fattori che regolano lo sviluppo della produttivitg del lavoro, in:
Property rights in ICT SMES ICT manufacturing ICT services Software publishing 683 Questionnaire The questionnaires for Projects 1 and 2 contained about 70 questions
Runtime support, a software environment providing services for the execution of AAL applications. Development support,
The GUIDE (Gentle user interfaces for elderly people) project is creating a software framework and design tools
and the software framework is being showcased at events around Europe such as IFA 2012, a leading trade show for Consumer Electronics and Home appliances.
and their underlying software-based service platforms, are a prerequisite for the use and uptake of innovative business models and services that benefit the further development and growth of the European economy.
and software) that allow for electronic communication, data collection and processing in distributed networks (e g. Newton, 1998.
including emarketing and customer services Reduces transport for ordering and delivery of nonmaterial goods (e g. music, software);
Enterprise-wide collaboration software. Overview: The Secretaria Municipal de Saúde de Belo Horizonte (SMSA-BH), reorganised its citywide health services and defined nine health districts that each serve a certain geographic, population
Doctors use the software's instant messaging capability to consult with each other for quick questions or opinions in a secure real-time environment.
-Bearingpoint eircom Helix Health Hewlett packard Financial services IBEC IMEC Technologies Irish Software Assocation isoft Lincor Solutions MANITEX Silicon & Software systems (S3) Sláinte
whether between systems or between versions of the same software. It must also be gathered consistently
traditional in-office installation of software/hardware, and patient management systems provided over the web via an application service provider (ASP).
MAEHC reports hardware and software costs of approximately USD 30 700, plus another USD 12 100 for support per physician.
and software start-up costs of approximately USD 15 500 plus an annual fee of almost USD 4 000 the first year, rising to almost USD 6 000 thereafter.
) Hardware 22 800 6 364 Software & implementaion 17 200 9 091 Annual support/License 5 600 3 709 (1st year
These EMR software platforms were largely incompatible with each other and were not interoperable. They had to be modified to a greater
Another area where industry collaboration is gaining traction is the development of open source health care software with several initial successes. Open source software is developed with an open code that is made available
and the high level of access to its specifications for ready promulgation in a variety of hardware and software.
Making open source software such as EHRS available as an option for physicians offers significantly lower upfront costs.
This, however, does not mean free software for everyone, nor it necessarily implies higher guarantees of reliability and quality than commercial products.
The success of any open source software depends on the community of developers who participates in its development (California Health care Foundation, 2006.
) Box 2. 4. Open source health ICTS Examples of open source software that have been developed and are being deployed widely, include EMR software such as OSCAR, Freemed, Vista and other software such as Medline, Epi-X and others.
To this effect, a 2002 NHS Information Authority paper on Open source Software and the NHS concluded:
Open source health care applications would provide healthy competition to the existing closed source commercial market, encouraging innovation whilst promoting compatibility and interoperation.
More recently in the United states, the success of the open source Vista EHR software developed by the US Veterans Administration,
In another sign of increasing support for open source software, the Certification Commission for Healthcare Information technology (CCHIT) has created recently three separate pathways to electronic health records certification.
making their software potentially eligible under incentive programmes with funding guidelines calling for such certification.
California Health care Foundation (2006), Open source Software: A Primer for Health care Leaders, ihealth Reports. Center for Democracy & Technology (2008), Comprehensive Privacy and Security:
Smith, C. 2002), Open source Software and the NHS: White paper. National Health Service Information Authority, available at:
It also encourages incremental compliance by software suppliers with the National e-Health Transition Authority (NEHTA) standards and specifications,
Most practices had computer software and hardware to perform administrative and clinical functions, and most (78.3%)had speed a high Internet connection.
The toolkit is based a web software developed by the B c. Health Ministry with a Health Canada's Primary Health care Transition Fund grant.
ranging from USD 27 214 to 36 212 over five years (Figure 3. 2). It should be noted that the US incentives in this figure are compared to costs associated with in-office installation of EHR software/hardware
as well as meeting software and hardware compatibility requirements. However, though the MAEHC had done an extensive job researching the vendors and making final selections based on strict criteria,
Reducing the risk of data loss in physician offices caused by human, hardware or software failure.
The University of Western australia's Centre for Software Practice (UWA Centre) provided dedicated technical support under a not-for-profit partnership agreement.
and found that most practices had the computer software and hardware to perform administrative and clinical functions,
Background and benefits The Great Southern Managed Health Network (GSMHN) was established in 2007 as a not-for-profit association between the Great Southern General Practice Network (GSGPN) and the University of Western australia (UWA) Centre for Software Practice.
It was acknowledged that the UWA Centre for Software Practice had been a critical, if not major factor in the successful implementation of the project, both for the enthusiastic dedication of its staff, the not for profit nature of the partnership and the extensive expertise in software
Adoption of the chronic disease management (CDM) toolkit The CDM self evaluation toolkit is based a web software developed by the B c. Health Ministry.
Provided complete no-cost EHR systems to physician practices coupled with practice management software to link all clinical and administrative practice functions in one seamless health ICT solution.
traditional in-office installation of software/hardware and installation through an external application service provider (ASP.
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