he gives example of Onstar telematics †providing information to passengers for their safety and emergency service to customers.
Lessons Learned from a Smartphone-Based Insurance Telematics Initiative...85 Jens Ohlsson, Peter Haâ ndel, Shengnan Han,
Lessons Learned from a Smartphone-Based Insurance Telematics Initiativeâ€. They present the potentials of behavioral-based insurance
and emphasize the need for process changes in organizations to leverage the potentials of insurance telematics.
Lessons learned from a smartphone-based insurance telematics Emerging Technologies in BPM 57 initiative. In J. vom Brocke & T. Schmiedel (Eds.
Lessons Learned from a Smartphone-Based Insurance Telematics Initiative Jens Ohlsson, Peter Haâ ndel, Shengnan Han,
and Richard Welch Abstract Insurance telematics or usage-based insurance (UBI) is a potential game-changer for the insurance industry,
In this chapter, we demonstrate the insurer†s process innovation with smartphone-based insurance telematics, using the example of the â€oeif Safedrive†campaign
In this chapter, we present a case study in participatory sensing, namely insurance telematics, in which a smartphone-based Usage Based Insurance (UBI) product for a personalised car insurance is realized.
Insurance Telematics Auto insurance is in most cases required by law to cover bodily injuries, property damage liability, for personal injury protection, and the like.
or Insurance Telematics programs. Insurance telematics refers to the technology of sending, receiving, and storing information from and to road vehicles for insurances purposes (Bruneteau, 2012).
The market of UBI is expected to take off in some regions, leading to a penetration of up to a 40%share of total policies in 2020.
Currently, the market penetration is low, with the Progressive Casualty Insurance company in the US as the market leader with around 1. 4 million customers in their program (Insurance Telematics, 2012.
Forecasts for the United kingdom are that 60%of the insured vehicles in 2020 will run under an insurance telematics program (Insurance Telematics, 2013.
An insurer can access actual driving behaviour data through an insurance telematics program. As a result, the insurance premium can be adjusted individually Process Innovation with Disruptive Technology in Auto Insurance 87 based on driving behaviour,
Insurance telematics has helped insurers to use other variables to improve their risk assessment and price calculations.
By using telematics technology, the insurers can improve the pricing accuracy and sophistication, as well as attract favourable risks.
The possibility of obtaining a scalable technology for insurance telematics has increased the insurance companies†interest in smartphone-based programs
and smartphone with insurance telematics software from Movelo (right) 88 J. Ohlsson et al. 2. 1 The Smartphone-Based Insurance Telematics Application At the Department of Signal Processing, KTH
enabled by the novel insurance telematics technology, such as a smartphone solution, the insurers need innovated marketing
An insurance telematics initiative, If Safedrive, was tested commercially. The insurance telematics initiative set up the following goals:
•Create a unique solution and mobile application that attracts car-drivers, especially new customers, based on the core-technology;
The insurer If P & C applied the new insurance telematics. Moreover, enabled by the insurance telematics solution,
the firm innovated their sales and marketing process, introducing the new UBI product to consumers.
Because of the insurance telematics solution new capabilities for risk assessment was enabled, such as driving-behaviour. The aim was to capture driving behaviour as early as possible in the marketing and sales process,
Customer Acquisition Process The application of the smartphone-based UBI telematics transformed the insurer If†s sales
and then qualifying for the new UBI insurance telematics product. The next phase in the To-Be process was the qualification activity:
i e. insurance telematics. The advantages can be summarised as:(1) the To-Be process would save costs with regard to contact end users
and (3) the price calculation for each customer is based on the dynamic measurements instead of static statistics. 3. 2 The Results of the Insurance Telematics Initiative The
The core technology of the smartphone-driven insurance telematics has yielded the advantage of improving risk assessments activities by collecting
and violating privacy issues in implementing the telematics to analyse end user driving behaviours. For instance, they criticized that â€oethe insurance industry†s hunger to chart customers in real-time may prove larger than Facebook and Google†(Computersweden, 2013.
Discussion In the case of the If Safedrive campaign, the smartphone-based insurance telematics was tested
Therefore, the process innovation with disruptive technology such as insurance telematics can†t be achieved and sustained at this moment.
where the insurer applied smartphone-based insurance telematics to innovating business processes, i e. customer acquisition, risk assessment and price calculation.
A possible solution to this dilemma could be to unbundle the business by separating an insurance telematics initiative to another division and brand (Osterwalder & Pigneur, 2010.
Why insurance telematics matters†Overview of a future-EUR 50 billion market. Paper presented at the Telematics Munich, Munich, Germany.
Collins, J. C. 2005. Built to last: Successful habits of visionary companies. London: Random House.
Insurance Telematics. 2012). ) Global study†Free abstract. Brussels: Ptolemus Consulting Group. Retrieved March 31, 2014, from www. ptolemus. com Insurance Telematics.
2013). ) Usage based insurance global study†Free abstract. Brussels: Ptolemus Consulting Group. Retrieved March 26, 2014, from www. ptolemus. com Kimberly, J. R,
His research interests include disruptive sensor based technologies like insurance telematics. Sandra Haraldson Viktoria Swedish ICT, Sweden Industrial researcher Sandra Haraldson is with the Sustainable Business group at Viktoria Swedish ICT.
, 20,21, 25 Information management, 135,300, 302 Innovation capabilities, 11†12,17 management, 300 space, 99 Insurance, 13, 85†100, 215†226 telematics
270,302 T Technique, 13,36, 44,56, 106†111,121, 123,124, 146†153,157, 161†172,179, 184,200, 261,263, 271 Technological development, 5, 68,294 Telematics
Lessons Learned from a Smartphone-Based Insurance Telematics...1 Introduction 2 The Disruptive Technology: Insurance Telematics 2. 1 The Smartphone-Based Insurance Telematics Application 2. 2 The Vendor Moveloâ's Motivation to Commercialize the Application 3 The Case of the If Safedrive Campaign 3
. 1 The Process Innovation: Customer Acquisition Process 3. 1. 1 The As-Is Customer Acquisition Process 3. 1. 2 The To-Be Customer Acquisition Process 3. 1. 3 The To-Be Process Advantages
3. 2 The Results of the Insurance Telematics Initiative 4 Lessons Learned: Discussion 5 Conclusions References Part III:
G#1v 6963 Telematics 0#2#telematics Telematics G#1v 6964 Tv G#2v 6965 Digital tv
0#3#digital tv Digital tv G#2v 6966 Television 0#3#television Television G#2v 6967 Tv
telematics for conveying hazardous goods and the intro -duction of the ecall emergency call system, both of which
in telematics and information and communications technology. They have very good performance indicators at the national level in this research area and the ICT research groups within the university
firms, mainly active in automation and telematics Mainly due to the scarce space at the location it is
advances in ICT in the field of telematics. This covers systems for traffic and transport
meet the demand for comfort, safety and speed through advances in ICT and telematics traffic and transport management systems,
telematics system an ITS Weighting%of empl %of firms %of empl %of firms %of empl
telematics systems and Intelligent Transport Systems, while in some other areas, US companies appear to be more active using specific software systems, like cargo handling
as maintenance management systems, fleet control systems, telematics systems and intermodal management systems 3. 4. 2 Use of ICT for cooperative and collaborative business processes
including vehicle telematics (onboard units), global positioning systems (GPS), smart cards, and video messaging signs that
Technical Committee 278 (2007) Road Transport and Traffic Telematics Towards an RFID Policy for Europe (2007), RFID in Transport and Logistics, RFID
road traffic/automotive, rail technology, traffic telematics, aviation and space flight, as well as logistics. The capital region traditionally offers high competence along the entire value creation
•Innovative transport telematics systems for traffic management and travel support The CIVITAS community has become a driving force
Telematics Applications Company (Greece Total budget EUR 2. 12 million EU funding EUR 1. 44 million
logistics-oriented telematics for optimised routing and mission management; driver support systems for safer, more flexible operation of vans and trucks;
Consider the field of telematics †the provision of mobile information and services to automobile
Telematics is about providing connectivity to con -sumers in their vehicles, which demands wireless connections via satellite and telecommunication
The telematics service can com -municate weather, traffic, or emergency alerts to me. Now, suppose I don†t like the suggested route
The telematics systems must also adapt and evolve with me, the consumer and learn about my preferences and offer new ser
When my telematics system discerns (from my past information requests that I am interested in the performance of certain
Telematics Predictiveâ modeling Discrete -event simulation Businesssâ intelligence Machineâ learning Speechâ recognition Textâ mining Videoâ analysis
•Online telematics services •Personalization of customer experience/products Stage 4 Business model transformation •Selling of data to open new
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